10Q at A time

2012-12-08T17:40:00.000-08:00

BYOD in the Enterprise:
10 Questions with
Webalo CEO
Peter Price

December 5, 2012
What is the source of innovation in business? Gartner says it's not the IT department. In the opinion of the trusted consulting firm, IT generally "responds, rather than initiates." But if your technology team did happen to come out with a great new mobile app today, could your company be using it tomorrow?

Peter Price is a serial technology entrepreneur, and Los Angeles-based Webalo is his fifth technology company. The roots of Webalo began with Peter's vision and reflections on the question of how users would interact with applications and data as the web transitions from a primarily text-based environment to an increasingly real-time, transaction-centric environment.

"If you look at mobile devices as a whole and how they really took hold in the enterprise, RIM had a lot to do with it. When we got up in the morning, the Blackberry got us, instead of doing something sensible, like exercising or having breakfast, to start in on our e-mails. That's a large part of why companies were buying them by the thousands.

The interesting direction this has taken now though is in the areas of community and immediacy and personalization. This device you have with you all the time is a live connection to all the things in the world you need to be connected to. That constant connectivity is what will have the next huge impact on the enterprise, and it's only just starting to realize it. At every level of the business, you have employees and partners who are connected to information and to each other."

You can download the full 10 Questions interview with Peter Price here.

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2012-12-08T17:00:00.002-08:00

What does the enterprise expect from Windows 8?
Ten Questions with
Kevin Gemmel
of Camwood

October 29, 2012
The latest version of Microsoft's ubiquitous operating system is now on the market, and with it are are myriad of deals on new touchscreen tablets to take full advantage of version 8's touted capabilities.

Kevin Gemmel is the head of professional services at Camwood, and we talked recently about this month's Microsoft release.

"The IT departments have been putting a good deal of focus around version 7 migration. Windows 8 for some organizations is too new and shiny and a distraction from the business of getting off XP. They are all aware of Windows 8 and what it can and can't do, and there is a complete mix of responses across verticals as well."

You can download the full 10 Questions interview with Kevin Gemmel here.

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2011-04-14T14:54:00.002-07:00

Making the law accessible:
Ten Questions with
LegalZoom CIO
Tracy Terrill

April 11, 2011
For 10 years now, LegalZoom has been revolutionizing the way people access the law by providing online legal document services. The company was initially conceived by two talented lawyers and an IT guru with a vision for making legal services more accessible through the Internet.

Since joining the company in 2007, CIO Tracy Terrill has overseen the information management and technology strategy to support LegalZoom's rapid growth. His initiatives have included implementing best practices for software development, recruiting and building a global engineering team, enabling 24-hour development, and redesigning the corporate Web site infrastructure.

Tracy talked with me about what he has been seeing and expects to see with his company and in the online services business.

"We're still in the early days of our social media presence, but things are starting to come together... Free Joe Friday is an example of that... Once a week, an attorney takes questions on a first-come basis from our fans and posts answers to them to the best of his ability... We actually have about 10 times more followers on Facebook than on Twitter right now. Joe has answered as many as 22 questions in one stint, and the fan count is up over 50,000. It's definitely a good start, and there's more to come.
You can download the full 10 Questions interview with Tracy Terrill here.

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2011-02-28T14:05:00.000-08:00

Scaling that mountain of data:
Ten Questions with
ZL Technologies' CEO
Kon Leong

February 28, 2011
When you have 10 files, you have data. When you have a thousand files in different formats with dates, authorizations, priorities and so on, you have data about your data. Creating new ways to keep it all sorted out and managed will yield data about the data about your data. Et cetera ad infinitum.

Managing metadata has been Kon Leong's consuming passion for more than a decade now. He believes getting rid of a file can be an even bigger challenge than keeping it.

"There are some important changes and developments going on at each stage of the lifecycle, but I believe the last step is the one that poses the greatest challenge. It's one of the dirty little secrets right now and hasn't gotten sufficient scrutiny. At the scale of the Fortune 500, because of the complexity and the requirements, I see very few solutions out there being capable of actually eliminating a document..."

Kon Leong is the CEO of ZL Technologies and is based in San Jose, CA. When he's not busy running the company, he enjoys roaming around the globe, learning new languages and cultures.
Read the full 10 Questions interview with Kon Leong here.

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2011-02-02T11:07:00.000-08:00

Bending the failed expectations curve:
Ten Questions with
NetIQ's Jay Gardner

February 1, 2011
Over three decades, Jay Gardner has worked his way up through positions at IBM, BMC Software, and now leads NetIQ as president of the business unit. He was named as a finalist for the Gartner CIO Choice Award and recognized by Computerworld as one of its Premier 100 IT Leaders.

Jay believes there is no shortage of challenges when it comes to IT management and the steady stream of new developments every year. The decline in incremental benefits, he says, is a result of the plateau in the adoption curve that leads to failed expectations.

"The failed expectations curve is really a financial picture of the business case where the Y-axis is value and the X-axis is time... There is going to be a certain amount of deterioration in the value, or at least a diminishing gain, as the adoption curve levels off and you go from the value of implementing to the value of maintaining and improving... it often comes down to the talent in the organization that makes things happen..."

NetIQ was purchased by Attachmate five years ago for just under $500 million. The part of the business space NetIQ fills for this company that is the "bridge between open source and proprietary software" is in enterprise IT management - specifically, security & compliance, identity & access, and performance & availability.
Read the full 10 Questions interview with Jay Gardner here.

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TechRepublic interviews published by

2010-12-16T10:52:00.000-08:00

Virtualizing your reality:
Ten Questions with
VMware's Mark Egan

December 16, 2010
In its May 2010 research note on x86 server virtualization infrastructure, Gartner opens with the assertion that "the market has a number of viable choices." But its Magic Quadrant shows that VMware has stretched out its lead like Usain Bolt into the top-right corner of the top-right quadrant (combination of execution and vision), with the rest of the quadrant noticeably vacant.

Why is that important? Last year, the number of virtual machines passed its tipping point of outnumbering physical hosts in the world.

"...if you think of social-media apps, for example, how do we take some of these systems with a Soviet-era interface and make them look like Facebook and be as easy as Twitter? I believe the user interface trumps functionality."

VMware counts all of the Fortune 100 among its 200,000 customers and was recognized last year with the Wall Street Journal's Technology Innovation Award. Under the leadership of CIO Mark Egan's global information technology group, VMware's strategy has been to emphasize its capacity to both improve agility and cut costs.

See the full 10 Questions interview with Mark Egan here.

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TechRepublic interviews published by

2010-11-10T12:28:00.000-08:00

Clearing the fog
on cloud computing:
Ten Questions with
Accenture's Jimmy Harris

November 10, 2010
Cloud computing is changing the way many companies view information technology. They are developing standards for the characteristics that indicate whether an application is a good candidate for the cloud or not.

Accenture is one of those companies, and Jimmy Harris is using his background in outsourcing as a starting point for his role as Director of Cloud Services, which, he says, is not a surprising move.

How is outsourcing a CRM application different from outsourcing your call center? And how is it transforming the IT managers' roles? In Jimmy's appraisal, the emphasis is no longer solely on being a "digital craftsman," and monitoring service levels at the user endpoints is still going to be a challenge.

See the full 10 Questions interview with Jimmy Harris here.

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TechRepublic interviews published by

2010-09-02T10:47:00.000-07:00

Why IT is not a department anymore:
Ten Questions with
Julius Tomei

September 2, 2010
Julius Tomei has almost three decades of IT experience in the Fortune 100. He currently oversees more than 200 locations in 45 countries, and more than 50,000 end users. How has he been able to get there? By working his way up through every possible IT job description. Here's his take on mobility, outsourcing, consolidation and why IT is not a department anymore.

See the full 10 Questions interview with Julius Tomei here.

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copyright 2010 - jeff cerny

TechRepublic interviews published by
CNET Networks, a CBS interactive company

2010-07-07T15:04:00.000-07:00

Viewing IT Service Management
from the Outside In:
Ten Questions with
Ian Clayton

June 29, 2010
Ian Clayton was born in London, but has worked most of his 35 years as an expatriate IT professional and service management aficionado here in the United States. He helped cofound itSMF-USA in 1996 and commissioned the first instructor for a class offered by a U.S. business.

More recently, he has become a leading voice in managing information systems as services. His first book, The Guide to USMBOK (Universal Service Management Body of Knowledge), is drawn from his broad range of client experience and certifications in service management, LEAN, and ITIL v2 and v3, at both the expert and instructor levels. His next book, titled Outside In Service Management, is due out this summer.

See the full 10 Questions interview with Ian Clayton here.

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TechRepublic interviews published by
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2010-04-30T16:18:00.000-07:00

Tech Success in a Down Economy:
Ten Questions with
Bob Kress
of Accenture

April 30, 2010
Like gold and real estate, technology needs to adapt to a changing economy, particularly when it's uncertain how long it may be before there's a sustained recovery. Bob Kress is at the helm of IT operations for a $2.6 billion global company and has developed a roadmap of ideas he started developing even before the downturn.

He's recently put his ideas together in his book, IT Governance to Drive High Performance, which came out last month. We talked about some of the strategy he's been working on in the areas of collaboration, cloud computing, consolidation and saving jobs during this ten-question interview.

See the full 10 Questions interview with Bob Kress here.

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TechRepublic interviews published by
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2010-03-08T10:35:00.000-08:00

Managing Business Technology:
Ten Questions with
Bill Keyworth
of Ptak-Noel

March 8, 2010
Seeing the future of business technology is a strong suit for Bill Keyworth. He was one of the first to recognize the need to connect the steadily accumulating silos of corporate technology and tie their value to their effect on the business. This vision led him to a role as a VP and research director at Gartner Group, where he created the Network and Systems Management service.

Bill was an early proponent of ITIL and its formalized standards and best practices for managing corporate technology. Now he has returned to an analyst role with Ptak, Noel & Associates. I had a chance to talk with him about a range of his favorite topics, including technology marketing, current trends like cloud computing, and the relationship between a handful of battleship enterprise software conglomerates and their high-revving startup acquisition targets.

See the full 10 Questions interview with Bill Keyworth here.

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TechRepublic interviews published by
CNET Networks, a CBS interactive company

2010-02-18T11:43:00.000-08:00

REthinking the WORKplace:
Ten Questions with
Jason Fried
of 37signals

February 18, 2010
Whether you want to build applications or just use them, Jason Fried has some ideas on how to do it a better way. His emphasis has been on staying small and agile and building from the user backward. Jason started 37signals in 1999 as a Web design firm and began building out the tools he needed to do business. In the process, he realized that building the tools was an even more successful business.

Since then, 37signals has transitioned to being one of the biggest names in the dynamic world of online Web tools. In 2006, the company got the attention of (Amazon's) Jeff Bezos, who is now their sole investor. Jason talked with me recently about the secrets of his success, how he defines his business and his competition, and the myriad ideas he's poured into his new book, REWORK, about how to build a business.

See the full 10 Questions interview with Jason Fried here.

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TechRepublic interviews published by
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2010-01-27T14:03:00.000-08:00

Building a Green Datacenter:
Ten Questions with
Anthony Abbattista
of Allstate Insurance

January 27, 2010
Is it possible to deliver top customer service while implementing green IT practices? Allstate's VP of technology solutions explains how the company's new eco-friendly datacenter is achieving both goals. This fifty-million dollar building project is expected to win national recognition this year as a gold-level winner of the Green Building Council. Anthony Abbattista answers my ten questions about what that means to Allstate and to their customers.

See the full 10 Questions interview with Anthony Abbattista here.

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TechRepublic interviews published by
CNET Networks, a CBS interactive company

2009-11-19T07:40:00.000-08:00

Practical Transformation:
Ten Questions with
Antonio Hylton
of Cook County, IL

November 18, 2009
As the CIO of the second-largest county in the United States, Antonio's responsibilities include a comprehensive disaster-recovery plan and a countywide business continuity plan. He is transforming the technology infrastructure throughout a complex set of layers in the organization through his "Vision 2010" plan which includes the City of Chicago and a total budget of more than three billion dollars. Antonio talks about the dangers of procrastination and what it has taken to reach the point where he can get the ball rolling.

See the full 10 Questions interview with Antonio Hylton here.

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number of PDF downloads: 141

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TechRepublic interviews published by
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2009-10-20T14:36:00.000-07:00

Building Credibility and
Making Change:
Ten Questions with
John Golden
of CNA Insurance

October 20, 2009
As the CIO of CNA Insurance, John Golden has shouldered a range of responsibilities in both the business-processing and technology areas, making effective decisions on how technology investments will contribute to corporate profitability. In this interview, John answers ten questions about the challenges of his role as CIO, as well as how he faced the biggest challenge within himself.

See the full 10 Questions interview with John Golden here.

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TechRepublic interviews published by
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2009-10-01T13:01:00.000-07:00

Customer Service and
"Delivering Happiness:"
Ten Questions with Tony Hsieh
of Zappos

October 1, 2009
Tony Hsieh has good reason to be smiling lately. He's the face behind a billion-dollar business. His company has gone through the roof in the decade since it started with his mission to be the leader in customer service and also to sell shoes - lots of shoes.

On July 22 of this year, he wrote the employees of Zappos to say, "This is a big day..." The open letter announced that the company was being acquired for $887.9 million by Jeff Bezos' online giant, Amazon. By Hsieh's description, acquisition "doesn't really convey the spirit of the transaction." It's more like "Zappos and Amazon sitting in a tree."

Tony's not in this for the short haul. He describes the window he's looking through as being "really long-term" and is open to new directions for the company, like (among other things) an airline. He talks here about what happiness means to him and to Zappos and how it will figure into his upcoming book.

See the full 10 Questions interview with Tony Hsieh here.
number of PDF downloads: 94

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TechRepublic interviews published by
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2009-09-01T17:58:00.000-07:00

Watch for next month's interview
with John Golden -
CIO of CNA Insurance

There aren't many mountains John hasn't climbed, literally and otherwise. He's anything but your average CIO, and he shares some valuable insights about his work at CNA in this newest ten-question interview.

In the meantime, check out my latest article in the "10 Things" column of TechRepublic:

"10 Rules for the twitter neophyte"

This short list will save you time and hassles in keeping it real with both your "following" and "followers" columns.

Number of PDF downloads: 610

Click here for a full listing of previous 10Q interviews.

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copyright 2009 - jeff cerny

TechRepublic interviews published by
CNET Networks, a CBS interactive company

2009-05-27T09:07:00.001-07:00

Making IT Visible:
Ten Questions with Bob Kress
of Accenture

May 27, 2009
Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, they've been so successful in cutting costs, improving efficiency, and increasing customer satisfaction, IT is considered a model for how all of Accenture's business functions are run.

His underlying objective is for his customers to become high performers as a result of the products and services he provides, and they are. What's his secret? Organizational discipline in the form of accountability, scrutiny, and realism.

Can other companies imitate Accenture's success? Bob Kress says they can.

See the full 10 Questions interview with Bob Kress here.
Number of PDF downloads: 646

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TechRepublic interviews published by
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2008-11-24T14:10:00.002-08:00

Making the law accessible:
Ten Questions with
LegalZoom CEO
Tracy Terrill

Tracy talked with me about what he has been seeing and expects to see with his company and in the online services business.

"We're still in the early days of our social media presence, but things are starting to come together... Free Joe Friday is an example of that... Once a week, an attorney takes questions on a first-come basis from our fans and posts answers to them to the best of his ability... We actually have about 10 times more followers on Facebook than on Twitter right now. Joe has answered as many as 22 questions in one stint, and the fan count is up over 50,000. It's definitely a good start, and there's more to come.

You can download the full 10 Questions interview with Tracy Terrill here.

PDF downloads: 51

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Scaling that mountain of data:
Ten Questions with
ZL Technologies' CEO
Kon Leong

Managing metadata has been Kon Leong's consuming passion for more than a decade now. He believes getting rid of a file can be an even bigger challenge than keeping it.

"There are some important changes and developments going on at each stage of the lifecycle, but I believe the last step is the one that poses the greatest challenge. It's one of the dirty little secrets right now and hasn't gotten sufficient scrutiny. At the scale of the Fortune 500, because of the complexity and the requirements, I see very few solutions out there being capable of actually eliminating a document..."

Kon Leong is the CEO of ZL Technologies and is based in San Jose, CA. When he's not busy running the company, he enjoys roaming around the globe, learning new languages and cultures.

Read the full 10 Questions interview with Kon Leong here.

PDF downloads: 82

_____________________

Bending the failed expectations curve:
Ten Questions with
NetIQ's Jay Gardner

NetIQ was purchased by Attachmate five years ago for just under $500 million. The part of the business space NetIQ fills for this company that is the "bridge between open source and proprietary software" is in enterprise IT management - specifically, security & compliance, identity & access, and performance & availability.

Read the full 10 Questions interview with Jay Gardner here.

PDF downloads: 194

_____________________

Virtualizing your reality:
Ten Questions with
VMware's Mark Egan

Why is that important? Last year, the number of virtual machines passed its tipping point of outnumbering physical hosts in the world.

See the full 10 Questions interview with Mark Egan here.

PDF downloads: 371

_____________________

Clearing the fog
on cloud computing:
Ten Questions with
Accenture's Jimmy Harris

Accenture is one of those companies, and Jimmy Harris is using his background in outsourcing as a starting point for his role as Director of Cloud Services, which, he says, is not a surprising move.

See the full 10 Questions interview with Jimmy Harris here.

PDF downloads: 668

_____________________

Why IT is not a department anymore:
Ten Questions with
Julius Tomei

See the full 10 Questions interview with Julius Tomei here.

PDF downloads: 1078

_____________________

Viewing IT Service Management
from the Outside In:
Ten Questions with
Ian Clayton

See the full 10 Questions interview with Ian Clayton here.

PDF downloads: 419

_____________________

Tech Success in a Down Economy:
Ten Questions with
Bob Kress
of Accenture

See the full 10 Questions interview with Bob Kress here.

PDF downloads: 285

_____________________

Managing Business Technology:
Ten Questions with
Bill Keyworth
of Ptak-Noel

See the full 10 Questions interview with Bill Keyworth here.
PDF downloads: 145

_____________________

REthinking the WORKplace:
Ten Questions with
Jason Fried
of 37signals

February 18, 2010
Whether you want to build applications or just use them, Jason Fried has some ideas on how to do it a better way. His emphasis has been on staying small and agile and building from the use backward. Jason started 37signals in 1999 as a Web design firm and began building out the tools he needed to do business. In the process, he realized that building the tools was an even more successful business.

See the full 10 Questions interview with Jason Fried here.
PDF downloads: 355

_____________________

Building a Green Datacenter:
Ten Questions with
Anthony Abbattista
of Allstate Insurance

See the full 10 Questions interview with Anthony Abbattista here.
PDF downloads: 110

_____________________

Practical Transformation:
Ten Questions with
Antonio Hylton
of Cook County, IL

See the full 10 Questions interview with Antonio Hylton here.
PDF downloads: 159

_____________________

Building Credibility and
Making Change:
Ten Questions with
John Golden
of CNA Insurance

In this interview, John answers ten questions about the challenges of his role as CIO, as well as how he faced the biggest challenge within himself.

See the full 10 Questions interview with John Golden here.
PDF downloads: 34

_________________

Customer Service and
"Delivering Happiness:"
Ten Questions
with Tony Hsieh
of Zappos

See the full 10 Questions interview with Tony Hsieh here.
PDF downloads: 120

_____________________

Making IT Visible:
Ten Questions
with Bob Kress
of Accenture

Can other companies imitate Accenture's success? Bob Kress says they can.

See the full 10 Questions interview with Bob Kress here.
PDF downloads: 705

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Ten Questions for the IT Executive

in a Government Enterprise

with

Chicago MPEA CIO
Ellen Barry

April 13, 2009
The CIO for one of the largest convention centers in the country is not only responsible for providing technical support for the business, but running a revenue-generating IT shop that delivers services to show organizers, exhibitors and attendees. She recently met with the International Olympic Committee on its first stop to Chicago for the city's bid on the 2016 Olympics.

Ellen Barry is a native Chicagoan with a degrees in mathematics and quantitative methods. She runs the IT group for the Municipal Pier Expo Authority in her own unique way. Prior to accepting her position with the MPEA in 2000, her experience as a First Deputy CIO with the City of Chicago prepared her for this taxpayer-funded job, but she's anything but your average public sector functionary.

See the full 10 Questions interview with Ellen Barry here.
- be sure to check out the photo gallery link with this article!
PDF downloads: 216

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Ten Questions on

IT Leadership in a Large

Multinational Business

with
Siemens Healthcare CIO

David Edelstein

March 31, 2009
Overseeing IT operations for a global company in a flat world brings some unique challenges. But the issues David talks about here - managing technology, improving the business, reducing costs, driving revenue, and remaining customer-centric - will be familiar to all IT leaders.

David Edelstein has been with Siemens since 2007, following its acquisition of Dade Behring, where he had served as CIO for nine years. He is responsible leading the development of the advanced information and eBusiness systems that support the worldwide organization. He's right on the cutting edge of a leading industry in one of the world's largest global organizations.

See the full 10 Questions interview with David Edelstein here.
PDF downloads: 608

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Ten Questions on

the Changing Role of the

Healthcare IT Executive

with
Barnier Group President

Pat Moroney

February 25, 2009

Healthcare and its intrinsic need for timely, accurate information often puts the CIO in a prime position to be the champion or the goat.

Increasingly, healthcare CIO's are being made responsible for more than just information. They are called on to be change agents and organizational drivers that make or break the numbers. Patrick Moroney is a CIO with a knack for being a professional change agent as well as a world-class networker, which is a winning combination by any measure. He is President of the Barnier Group, performing CIO advisory services at New Mountain Capital, currently advising Houston-based Intermarine, and a driving force behind the 6000+ members of the Technology Leaders Association, which he founded in 2002.

See the full 10 Questions interview with Patrick Moroney here.
PDF downloads: 550

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Ten Questions on

the Significance of

Enterprise Resource Planning (ERP) Solutions
with
Ultra Consulting Founder
Jeffrey Carr

February 12, 2009
If you were fascinated by Eli Goldratt's business novel "The Goal," or if you're just curious about whether Google or IBM might be entertaining the notion of getting into the ERP business (or buying SAP for that matter), Jeffrey Carr has some thoughts on the subject for you. Starting out as a young entrepreneur in 1975, Jeffrey left his job at IBM to start his own company, Professional Computer Resources, which developed one of the first Manufacturing Resource Planning (MRP) software packages in the 1980's. Carr eventually sold PCR to Pansophic and went on to create two more startups with venture capital funding. He then started his own consulting company in the business information arena in the mid 1990's, which he has been running now for the last fifteen years.

See the full 10 Questions interview with Jeffrey Carr here.
PDF downloads: 915

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Ten Questions on
the New Rules of Risk and Compliance
with
Fulcrum-Meade Principal
Joe Degidio

January 21, 2009
New security risks, along with increased demands for accountability, are changing the compliance picture. IT risk management and compliance expert Joe Degidio recently discussed the compliance landscape and the issues that organizations must understand and address. When he started, he says, compliance standards as we know them today did not exist. I asked him to talk about some of the key pieces of compliance that need to be generally understood, as well as how the current compliance picture is changing with the new risks of ubiquitous access and the need for up-to-the-minute accountability.

See the full 10 Questions interview with Joe Degidio here.
PDF downloads: 533

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Ten Questions on
Business Service Management
with
generationE CEO
Casey Kindiger

November 11, 2008
Not quite sure what business service management entails, where it's headed, or what benefits it offers? The CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation. On a recent trip out to San Clemente, CA, I got the chance to sit down with Casey Kindiger to get his views on the future of business service management. He offered some practical explanations about the inner workings of this popular technology/business nexus-building strategy and how it relates to today's corporate marketplace.

See the full 10 Questions interview with Casey Kindiger here.
PDF downloads: 432

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Ten Questions on
Customer Relationship Management
with
The Success Rabbi
Jon Cline

October 13, 2008
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers and what business leaders should expect from a CRM solution. Jon Cline is a Los Angeles based customer relationship management veteran with more than a decade of consulting experience, including his work as a registered partner with salesforce.com since 2003. He recently sold Enthusiast Solutions (www.enthusiastinc.com), which he co-founded in 1999, to launch Hip3 Marketing (www.hip3.com) and focus on CRM, along with internet marketing and lead generation. His clients have included The American Film Institute, Telecare, and MAP Management Development. He has assisted hundreds of companies through his speaking, writing, and coaching on relationship management and internet marketing. Here’s his take on where CRM is headed.

See the full 10 Questions interview with Jon Cline here.
PDF downloads: 1123

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Ten Questions on
the IT Infrastructure Library
with
ITIL Chief Architect
Sharon Taylor

January 7, 2008

Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990's and accepted the key role in creating version 3 which was released in May of 2007. She is also the author of the recently-published book, The Official Introduction of the ITIL Service Lifecycle and is president of the Aspect Group, an ITSM education and consulting firm based in Ottowa, Ontario. She was a special guest at the landmark itSMF-Fusion event in September. In her work on the latest “Refresh” of ITIL, also known as version 3, Sharon has taken on a challenge that leaves the original six-month agreement she made with the British Office of Government Commerce in the proverbial dust. I talked with her recently and got her answers to questions about her work on the newest version, her vision for the ITIL of the future, ROI, and the changing culture of ITIL-adoption.

See the full 10 Questions interview with Sharon Taylor here.

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10 things to keep in mind when you move a podium presentation to the Web
(one size does not fit all) - 700+ downloads
Make your presentations outstanding by breaking these 10 habits

(short summary of chapters in Ten Breakable Habits) - 5800+ downloads

Social Media

10 rules for the Twitter neophyte
(the top ten unpardonables for twitter) - 900+ downloads

Tech News
Wi-Fi When You Fly (broadband takes off for air travelers)

Wikis and Run Books (web 2.0 meets change management)

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