2 Big Telecom Guys http://2bigtelecomguys.com Business Communication & I.T. Tips from the 2 Big Telecom Guys Thu, 25 Feb 2010 21:08:13 +0000 en hourly 1 Cam-Us Publishing Inc. All Rights Reserved Rob Metras & Jeff Brodie Join Jeff and Rob as they help you through the maze that is business communications. Share their knowledge on productivity and cost-saving for your small or medium sized business. no No Cam-Us Publishing Inc. All Rights Reservedtelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionBusiness/Management & MarketingBusiness/Business NewsTechnologyTechnology/Tech NewsTechnology/Software How-Totelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionBusiness Communication Tips and Tactics You Can Use Cloud Computing- Whats Up There ? http://feedproxy.google.com/~r/2BigTelecomGuys/~3/4CvtfauxsiU/ http://2bigtelecomguys.com/2010/02/25/cloud-computing-whats-up-there/#comments Thu, 25 Feb 2010 21:06:29 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=127 <div class="zemanta-img" style="margin: 1em; display: block;"> <div> <dl class="wp-caption alignright" style="width: 310px;"> <dt class="wp-caption-dt"><a href="http://commons.wikipedia.org/wiki/Image:Cloud_computing.svg"><img title="Diagram showing overview of cloud computing in..." src="http://upload.wikimedia.org/wikipedia/commons/thumb/b/b5/Cloud_computing.svg/300px-Cloud_computing.svg.png" alt="Diagram showing overview of cloud computing in..." width="300" height="208" /></a></dt> <dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;">Image via <a href="http://commons.wikipedia.org/wiki/Image:Cloud_computing.svg">Wikipedia</a></dd> </dl> </div> </div> <p>Episode 13 covers the relatively new area ,to small and medium size businesses, of <a class="zem_slink" title="Cloud computing" rel="wikipedia" href="http://en.wikipedia.org/wiki/Cloud_computing">Cloud Computing</a>. We provide some definitions,uses for it and considerations for implementation. SaaS (Software as a Service is one of the uses for the Cloud as well as for scalable storage. This podcast itself is stored in the Cloud on Amazon&#039;s <a class="zem_slink" title="Amazon S3" rel="wikipedia" href="http://en.wikipedia.org/wiki/Amazon_S3">S3</a> Servers to enhance availabilty ,<a class="zem_slink" title="Scalability" rel="wikipedia" href="http://en.wikipedia.org/wiki/Scalability">scalability</a> and take the load off our regular server.</p> <p><a href="http://2bigtelecomguys.com/2010/02/25/cloud-computing-whats-up-there/" class="more-link">More on Cloud Computing- Whats Up There ?</a></p>
Diagram showing overview of cloud computing in...
Image via Wikipedia

Episode 13 covers the relatively new area ,to small and medium size businesses, of Cloud Computing. We provide some definitions,uses for it and considerations for implementation. SaaS (Software as a Service is one of the uses for the Cloud as well as for scalable storage. This podcast itself is stored in the Cloud on Amazon's S3 Servers to enhance availabilty ,scalability and take the load off our regular server.

Jeff's firm Codefusion Communication Inc. is a Microsoft Gold Certified Partner as well as a Microsoft Small Business Specialist and Rob is a long time Windows user who also has a Mac. Listen in as they discuss this new storage and remote computing method.

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]]> http://2bigtelecomguys.com/2010/02/25/cloud-computing-whats-up-there/feed/ 0 no Image via Wikipedia Episode 13 covers the relatively new area ,to small and medium size businesses, of Cloud Computing. We provide some definitions,uses for it and considerations for implementation. SaaS (Software as a Service is one of the uses for the 2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2010/02/25/cloud-computing-whats-up-there/ Windows 7- Should I Upgrade ? http://feedproxy.google.com/~r/2BigTelecomGuys/~3/kb3K_PTSQJc/ http://2bigtelecomguys.com/2010/02/02/windows-7-should-i-upgrade/#comments Tue, 02 Feb 2010 16:58:35 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=120 <p>In Episode 12 Rob and Jeff answer the question- Windows 7- Should I Upgrade ? Windows 7 is the latest incarnation of Windows, the Microsoft© Operating System for personal computers.</p> <div class="zemanta-img zemanta-action-dragged" style="margin: 1em; display: block;"> <div> <dl class="wp-caption alignright" style="width: 310px;"> <dt class="wp-caption-dt"><a href="http://en.wikipedia.org/wiki/Image:Windows_7.png"><img title="Windows 7 is the latest stable Windows operati..." src="http://upload.wikimedia.org/wikipedia/en/thumb/b/bd/Windows_7.png/300px-Windows_7.png" alt="Windows 7 is the latest stable Windows operati..." height="240" width="300"/></a></dt> </dl> </div> </div> <p><a href="http://2bigtelecomguys.com/2010/02/02/windows-7-should-i-upgrade/" class="more-link">More on Windows 7- Should I Upgrade ?</a></p> In Episode 12 Rob and Jeff answer the question- Windows 7- Should I Upgrade ? Windows 7 is the latest incarnation of Windows, the Microsoft© Operating System for personal computers.

Windows 7 is the latest stable Windows operati...

Windows 7- Should I Upgrade

Upgrading to Windows 7 can be done on most older Pentiums and new Dual Core Intel and AMD processors alike. The benefits of Windows 7 include a new user-friendly GUI interface and less problems with integration than the Windows Vista edition. Primarily this is due to the extensive field testing and integration with a wide variety of other drivers, coupled with the distribution of the beta Release candidate.

Jeff's firm Codefusion Communication Inc. is a Microsoft Gold Certified Partner as well as a Microsoft Small Business Specialist and Rob is a long time Windows user who also has a Mac. Listen in as they discuss this new software.

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]]> http://2bigtelecomguys.com/2010/02/02/windows-7-should-i-upgrade/feed/ 1 no In Episode 12 Rob and Jeff answer the question- Windows 7- Should I Upgrade ? Windows 7 is the latest incarnation of Windows, the Microsoft© Operating System for personal computers. More on Windows 7- Should I Upgrade ? 2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2010/02/02/windows-7-should-i-upgrade/ Backups and Security -Preserve and Protect http://feedproxy.google.com/~r/2BigTelecomGuys/~3/HyKV0PDIUgQ/ http://2bigtelecomguys.com/2010/01/19/backups-and-security-preserve-and-protect/#comments Tue, 19 Jan 2010 17:34:20 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=110 <p>RGY63AUPYEEK </p> <p>In Episode 11 we discuss the importance of having good backup and security systems. We discover what is available now in backups besides the old tape backup systems. Jeff explains virtualization, real-time backup, and secure offsite backup and we discuss the ways you can implement this technology today before the inevitable crash and burn happens. Learn how computer and network support prevent and protect you from peering eyes,spoof attacks,and viruses.</p> <p><a href="http://2bigtelecomguys.com/2010/01/19/backups-and-security-preserve-and-protect/" class="more-link">More on Backups and Security -Preserve and Protect</a></p> RGY63AUPYEEK

In Episode 11 we discuss the importance of having good backup and security systems. We discover what is available now in backups besides the old tape backup systems. Jeff explains virtualization, real-time backup, and secure offsite backup and we discuss the ways you can implement this technology today before the inevitable crash and burn happens. Learn how computer and network support prevent and protect you from peering eyes,spoof attacks,and viruses.

Tape Drive

Having good security of your network involves a number of items. Perimeter security,physical security,virus protection,intruder protection are a few of the topics Rob and Jeff discuss as well as the concept of network auditing and insurance.

Episode 11- Backups and Security

If you want to discover if your operation is protected Codefusion Communications would be glad to offer you a Free 27-Point Network Audit. Call us at 1-877-335-9390 to schedule.

]]> http://2bigtelecomguys.com/2010/01/19/backups-and-security-preserve-and-protect/feed/ 0 no RGY63AUPYEEK In Episode 11 we discuss the importance of having good backup and security systems. We discover what is available now in backups besides the old tape backup systems. Jeff explains virtualization, real-time backup, and secure offsite backup a2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2010/01/19/backups-and-security-preserve-and-protect/ Save More Money on Telecom Costs http://feedproxy.google.com/~r/2BigTelecomGuys/~3/DXldk5Rjv0I/ http://2bigtelecomguys.com/2010/01/11/save-more-money-on-telecom-costs/#comments Mon, 11 Jan 2010 05:05:53 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=102 <p>In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch offices or have multiple locations where your employees and partners work from this will help you . You can integrate your telecom directly into your line of business computer applications and make your customers happier and your team more efficient.</p> <p><a href="http://2bigtelecomguys.com/2010/01/11/save-more-money-on-telecom-costs/" class="more-link">More on Save More Money on Telecom Costs</a></p> In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch offices or have multiple locations where your employees and partners work from this will help you . You can integrate your telecom directly into your line of business computer applications and make your customers happier and your team more efficient.

An example of this kind of integration can be seen at CTFusionInfo where dialers, screen pop-ups can easily integrate your VOIP phone system with corporate databases,Salesforce.com, NetSuite, and other CRM applications.

Episode 10- Save Telecom Dollars

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]]> http://2bigtelecomguys.com/2010/01/11/save-more-money-on-telecom-costs/feed/ 0 no In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch office2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2010/01/11/save-more-money-on-telecom-costs/ Management Issues in Crisis Markets-Outsourcing 102 http://feedproxy.google.com/~r/2BigTelecomGuys/~3/QgtPBNe2FGc/ http://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/#comments Wed, 12 Nov 2008 23:38:06 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=98 <p>The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resource that understands their business, to do a service that can be performed by a service provider, in less time and for less money. The resource, generally if applied correctly can make the company more money than they are capable of saving the money.</p> <p><a href="http://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/" class="more-link">More on Management Issues in Crisis Markets-Outsourcing 102</a></p> The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resource that understands their business, to do a service that can be performed by a service provider, in less time and for less money. The resource, generally if applied correctly can make the company more money than they are capable of saving the money.

During a down turn economy the indicators are even stronger to look towards outsourcing as a solution, vs. trying to build capacity or capability in house. Focus your resources on your business and the area of expertise that they are familiar with.Use the service of an organization whose business focus it is to provide expert IT services. In Episode 9 Jeff and Rob discuss how you can maximize results, lower headcount, and focus on your own expertise- which may not be IT.

Episode 9- Outsource 102

]]> http://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/feed/ 0 no The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resour2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/ Recession Requirements- How To Do More With Less, Faster and Cheaper http://feedproxy.google.com/~r/2BigTelecomGuys/~3/THZkP19vr9k/ http://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/#comments Sun, 02 Nov 2008 16:27:58 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=91 <p>The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportunities to do more with less, faster and cheaper. Listen for some outsourcing tips.</p> <p><a href="http://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/" class="more-link">More on Recession Requirements- How To Do More With Less, Faster and Cheaper</a></p> The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportunities to do more with less, faster and cheaper. Listen for some outsourcing tips.

Episode 8- Outsource 101

]]> http://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/feed/ 0 no The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportun2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/ Planning to Buy a New Small Business Telephone System ? http://feedproxy.google.com/~r/2BigTelecomGuys/~3/5lAHL2DIdf8/ http://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/#comments Sun, 14 Sep 2008 02:31:17 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=81 <p><strong>In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system</strong>. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.</p> <p><a href="http://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/" class="more-link">More on Planning to Buy a New Small Business Telephone System ?</a></p> In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

.Listen to our 7th Episode-Planning

]]> http://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/feed/ 0 no In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the 2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionACDhttp://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/ Lights Out Management: Remote Control & Statistics http://feedproxy.google.com/~r/2BigTelecomGuys/~3/909h1e0F27k/ http://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/#comments Thu, 04 Sep 2008 19:29:34 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=74 <p>In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24&#215;7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your<br /> statistics to keep your operational needs met. Be there without being present.</p> <p><a href="http://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/" class="more-link">More on Lights Out Management: Remote Control &#038; Statistics</a></p> In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your
statistics to keep your operational needs met. Be there without being present.

.Listen to our 6th Episode- LightsOut Management & Statistics below.

]]> http://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/feed/ 1 no In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24&#215;7/365 without having service personnel2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/ Moving Locations- Plan the Premises and Your Business Future http://feedproxy.google.com/~r/2BigTelecomGuys/~3/FZxibi9S1zA/ http://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/#comments Tue, 26 Aug 2008 16:47:37 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=44 <p>In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our<a href="http://2bigtelecomguys.com/7-tips-on-planning-and-questions-before-you-move-your-business-avoid-the-pain-at-the-last-minute/"> 7 Tips Article </a> below in the right column under Articles for some important questions to ask.</p> <p><a href="http://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/" class="more-link">More on Moving Locations- Plan the Premises and Your Business Future</a></p> In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

.Listen to our 5th Episode- Moving Locations -2BigTelecom Guys below.

]]> http://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/feed/ 0 no In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimiz2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/ Long Distance Savings- Reduce Your Bill Not Your Call Quality http://feedproxy.google.com/~r/2BigTelecomGuys/~3/Hb02B9BO5Yk/ http://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/#comments Tue, 19 Aug 2008 04:38:37 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=8 <p><strong>In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as <a onmouseover="window.status='http://www.skype.com';return true;" onmouseout="window.status=' ';return true;" href="http://www.tkqlhce.com/cd100lnwtnvAECEJEJFACBFDDHFC" target="_blank">Skype</a><img src="http://www.ftjcfx.com/ma77drvjpn8CACHCHD8A9DBBFDA" border="0" alt="" width="1" height="1"/>, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones.  Centralize your services to lower your toll-costs and provide more functionality.</strong></p> <p><a href="http://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/" class="more-link">More on Long Distance Savings- Reduce Your Bill Not Your Call Quality</a></p> In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones.  Centralize your services to lower your toll-costs and provide more functionality.

.Listen to our 4th Episode- Long Distance -2BigTelecom Guys below.

]]> http://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/feed/ 0 no In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current l2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionVOIPhttp://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/ Rob Metras & Jeff BrodienonadultBusiness Communication Tips and Tactics You Can Use