2 Kewl Librarians

"Tech Tools with Tine"

2011-10-07T11:54:00.005-05:00

I *LOVE* this series I'm doing. The Texas State Library and Archives Commission has contracted me for another round of webinars. When I started I didn't know what I would think about giving webinars. Many of the ones I had attended although informative were dry and I just didn't want to be another talking head. I may be another talking head, but I do feel like I'm making a difference with this series. It is explicitly aimed at USING various web tools. I do occasionally give background and why a tool could be used. But the unique twist is to show the clicks and live interaction with the tools. I'm providing immediately transferable knowledge. That's what I love so much about my piece of the training world - being a Knowledge Transfer consultant. I don't just want to provide information. I want to make it tangible so that people are efficient and they RETAIN the information provided.

Thanks to everyone who has made this series a success... TSLAC LD folks and the librarians who attend! You make me proud to share my knowledge.

Qualifying Exams

2010-09-22T17:12:00.003-05:00

There comes a point in the PhD program where the student must prove mastery of the field's body of knowledge. That time has come...

Originally, this summer, I was going to take my exams but my personal life decided to interfere and they were delayed. Right now, I have until Oct 23rd to be prepared to write four 5-10 page papers over the course of a weekend. I am unsure of which specific areas to focus in and am daunted by having to write a 5-10 page paper in 4 hours including citations, but I'm pushing on.

I believe my areas of inquiry are: Information Behavior -- needs, searching, seeking, retrieval; Research Methods for IS; Information Theory and Design; and Information Policy and Management. I've been re-reading everything I can get my hands on.

Challenges at this point:

Remembering which theory belongs to whom (I've a good handle on which theory falls into which "flavor" of IB
Differences between Method, Methodology, Model, Theory, Framework, "type of study"
When to use what statistic (T-test, chi2, U, Anova, etc)
Information Policy -- I didn't have any classes in this, closest I had was a Public Policy class.

Additionally, once these written exams are over, there is an oral defense. I'm told that this involves answering questions about the papers I wrote during the written exams and a presentation on my ideas of what I am interested in doing for my dissertation - not to be confused with the dissertation proposal defense which comes after I've written the literature and study design portions of the dissertation proper. Here again I'm a bit anxious.

My original idea was to study the knowledge retention of participants in online classes versus in-person classes. This is the question that is most burning on my heart. I want to know whether we are doing the next generation of students a disservice by putting all of their classes online. So far I believe that entails looking at learning styles as well as cognitive styles of the participants. But the one question I keep coming back to is... What the heck does that have to do with Information Science? Only place I can put it within the body of knowledge I'm knee deep in at the moment is to call it Information Use. My thought is that Information Use should include how acquired information is converted into knowledge. It means looking at memory, retention, and forgetting. Perhaps that's it...

R1: Do different learning styles account for information retention in online vs classroom courses?
R2: Do different cognitive styles account for information retention in online vs classroom courses?

Hmmm... but they are not supposed to be Yes/No questions. I'm not sure where this will end up. Check back as I go through the process. And... if you have any input, it is certainly welcome! :)

Rethinking electronic only subscriptions...

2010-06-29T12:39:00.004-05:00

I never thought I'd say that. I love electronic. It's available 24/7, can be searched in a variety of ways, and doesn't require binding or storage. However, the past couple of weeks have been an eye opener for me.

Due to budget issues, we had to cancel many subscriptions. This led to a project to verify access information in in my a-z list and, of course, close out records in our OPAC. For a variety of reasons that shall not be mentioned in this post, there is no record in my OPAC for when the subscription went electronic only. I can gather this information for the most part from either the order record or the subscription vendor, but those records only go back three to five years. So, I've made use of the information available via the publishers admin interface, which in most cases is quite robust. What I discovered was that perpetual access to electronic only subscriptions, i.e. the ability to continue to access electronically my electronic subscriptions once I've canceled the subscription, varies widely from publisher to publisher. And, it's not good.

The problem here isn't with the large publishers (the Wiley's or the Elsevier's); it's with the academic presses and the societies. What many say - no access to electronic content once your subscription ceases. Several will send the content that my institution subscribed to on disc or another format of their choice or we can purchase the print backfiles at the current price. One publisher even requires that we purchase the disc or the print if we want what we subscribed to electronically. It's that simple. I understand this with an aggregated database, but was honestly surprised at the degree to which many publishers do not provide perpetual access to e-only subscriptions. With these publishers it's not an electronic subscription, it's a lease and I wish they would call it that. It is in the license agreement, unfortunately, these were switched to electronic several years ago and the process for license review then wasn't all that good. So, for some titles, we subscribed e-only for two to three years and now have nothing.

So, this leaves me with the question of whether I should have an e-only subscription to a title that will not give us perpetual access should we have to cancel it. It makes no sense to do print plus electronic, however, it doesn't make sense to "subscribe" to a journal and have nothing for it should it be canceled. If I subscribe to any title in electronic format, I expect some form of ownership to accompany it. In today's budget landscape, I can't in all good conscience recommend spending money on a e-only subscription for a title that I won't own, which means I'm left going with a print only subscription if I don't want duplicate formats. Which really doesn't provide the access my patrons want or the access we want to provide to the patrons. I'm not really sure what the answer is.

International Adventures continue...

2010-05-06T09:26:00.003-05:00

Last fall, it was South Africa, an experience which changed me at many levels, from widening my world view, to meeting important library contacts, to changing the focus of my dissertation research!

This May, the changes continue! As of May 12, I will be on my way to Kyiv, Ukraine. The College of Information that I'm in conducts library automation projects at International School Libraries for summer credit. We will be working with Kyiv Interational School to evaluate their current library policies, cataloging practices, physical layout, and more.

In addition, I applied for a Student/Faculty grant to conduct some preliminary research which will hopefully be the basis for my disseration. As of yet, there has been no word on the Grant funds, but the research study is progressing. The focus of the study is assessing whether international exposure to librarianship positively affects attitudes of library school students. Some constructs to be examined are cultural competency and western bias in the field of librarianship. The research measurements to be employed are a pre-experience survey, participant-observer interviews, and a post-experience survey with follow-up interviews.

I'm new at all of this so I hope it ends up being an educational research experience that will make the "REAL" research of the impending dissertation easier. Check back, and I'll let you know how it went!

Out of the box solutions...

2010-03-31T13:06:00.004-05:00

Over the past several months it has become apparent that we need a system for tracking issues with electronic resources, i.e. which database is going down for maintenance, which one has a search interface that isn't working, etc. Problems were reported in a variety of ways - via e-mail or a screen shot dropped off on my desk or simply someone stopping by my desk and telling me what wasn't working. And, sometimes, it's the same problem being reported, because there was no central system to track these types of problems.

My first instinct was to use the Track Issues module of my ERM (implementation of which has proven to be klunky beyond my wildest imagination, but that's a different story). The back end interface was cumbersome and provided no way (at least not that I could see) to add updates to individual issues/problems. Also, it would have required the activation of the staff mode, which is not currently used and would most likely not have been embraced by users.

Fortunately, we are using Drupal for our new intranet site and it comes with a support ticket module. It's beautiful. It may not use terminology I would have picked (for example, client area for department), but I was able to basically figure this module out in less than a day. I tested it for a couple of weeks and officially rolled it out for use yesterday. We customized nothing.

I've implemented software in a previous life and understand the ramifications of over customizing applications. This module does the job. Maybe we would have changed a few words here and there, but in the end I didn't think it was worth it. It isn't always necessary to customize something. If it works, just use it and move on.

A long overdue follow-up from South Africa

2010-03-11T09:59:00.006-06:00

Lions and tigers and LIBRARIANS? Oh My!

People-to-People works with ALA members to hold a professional library science delegation, at least yearly. As I blogged previously, I went with a delegation of 28 US librarians to South Africa in October. This nine day experience was a life changing event and if you ever get a chance to go on one of these Ambassador programs, go! The program not only afforded me the opportunity to interact with librarians from all types of libraries from all around the US but to also see librarianship in an international context.

The professional program was amazing. We visited a small community library in Soweto, where Nelson Mandela grew up. This library, being primarily funded by the US, was one of the only libraries that kept its doors open to EVERYONE through the apartheid years. We visited three different university libraries and a large public library. We experienced the Mae Jemison US Science Reading Room which was overflowing with students - meaning there was actually a line waiting to enter because it was smaller than use demanded. We saw the National Library of South Africa and visited with the National Librarian, the president of LIASA, and the new IFLA president.

Not all of our time was spent in professional endeavors, however! The program is designed to make sure that participants get an opportunity to experience the culture as well. I had the opportunity to visit Robben Island, the island prison for dangerous and political prisoners and the site of Nelson Mandela's incarceration. One evening we had dinner hosted at the home of a local family. We went on a tour of the Cape Peninsula and Cape Point in the Table Mountain National Park - the place at which legend claims the Atlantic and Indian oceans merge. We also saw the African penguin colony at Boulders Beach, home to the rare African penguin in its natural surroundings and enjoyed the immense Kirstenbosch Botanical Gardens. Lastly, some of took the opportunity to extend our trip for a three day safari. One free evening in Cape Town, I had the pleasure of meeting Alberta Mayberry (UNT IIS PhD '91) who is currently the Principal Officer at the U.S. Consulate in Cape Town, South Africa. It was amazing to learn about the international possibilities for graduates of our program. She and an amazing collection of her friends share dinner with me and before I knew it I was getting sage dissertation advice halfway around the world!

As a librarian, every time I go on vacation, I end up visiting a library. However, this trip I have deemed my Library vacation. I will be forever changed by seeing how appreciated libraries and librarians were, how information access was making a real-time difference in people's lives, and learning from those who've actually accomplished it that libraries can really be the heart of a free nation.

Why can't you use Google?

2010-01-12T14:45:00.004-06:00

This is basically the question that came to us today from our procurement office. The resources in question were several specialized A&I Databases. The query was for further justification on why we couldn't use other free search engines like Google. I might have been able to deal with a reference to Google Scholar better, as it's a little more focused than just searching the web. As it was, we were surprised, but took it for what it is - a basic lack of knowledge from the general public on how libraries work and how information is really provided.

I began the justification by pointing out that the products in questions were not search engines but Abstract and Index databases, with definition, added what made them much more than Google and ended by saying they were vital to the support of the curriculum. I hope it's enough.

I want to shake my head and say this person should know, but really why would they? The majority of people can find the information they need on the internet. The average user doesn't distinguish between a database and a search engine. Hopefully, this person will now be a little more educated.

This is actually the second justification for electronic resources I've had to help with (our Acquisitions department handles this end of renewals/purchases) and I suspect it won't be the last.

Library Delegation to South Africa

2009-10-16T10:29:00.003-05:00

So some time just after the beginning of the year, I get an unsolicited letter in the mail. It is an invitation to join a Library Sciences delegation through People-to-People to South Africa in October. At first, I didn't know if it was real. Sure a past-president of ALA was the leader but still it had a "chain-letter" feel to it. But instead of just trashing the letter, I started checking it out. Sure enough, People-to-People is real as is John Berry, ALA Past-President. This delegation was real and if I could afford it, my opportunity to participate was also real. I didn't know how I was going to pull of the financial commitment but I paid the initial deposit and let the universe work.

One of the biggest hurdles was school. How could I leave the counrty for two weeks right in the middle of a semester? It's amazing but it can be done. I've rearranged a number of assignments and I have a specific assignment to complete while I'm on my trip (more blog entries about this afterwards). The main thing that is going to hurt me this semester is my Readings course. I'm behind on turning in my paper and this trip is just going to further delay it. I'm not sure how that's going to turn out, but stay tuned!

Also, I'm going to do a short presentation while we're there. I'm going to speak about the International program that my professor runs every year. She take a group of graduate students to international school and does library automation projects. (We're going to Kyev, Ukraine this year.)

So, folks, here we are 3 days from departure!!!

I have all my shots. I have made all kinds of arrangements to make sure my work gets covered and my school work is done ahead of time. What's left is packing all everything that goes with it.

Here's the plan for the next 14 days!!!!
I'll write again when I get back.

ITINERARY

Monday, October 19, 2009 Depart Day 1

The delegation will gather at Washington Dulles International Airport for departure to Johannesburg, South Africa this afternoon. South African Airways flight #208 is scheduled to depart at 5:40 pm. No event or gathering will take place in the U.S. today.

Tuesday, October 20 Arrival Day 2

Upon arrival in Johannesburg at the Tambo International Airport this evening, a People to People representative will meet the delegation members arriving on the group flight after you exit the customs and passport control area.

You will be transferred to the group hotel for your stay in the Johannesburg area. The Protea Wanderers is situated just 35 minutes from the International Airport. Sandton, Rosebank and the Melrose Arch Precinct are all only minutes away.

The hotel has every amenity of a first class hotel. They have bathrooms with separate bath and shower, an executive work desk and leather chair, computer and modem plug–points with wireless internet access. They are also equipped with satellite television, electronic safes and full blackout curtains. Air–conditioning is individually controlled and amenities include tea & coffee making facilities, European adapters, and hairdryer.

Check in and then make your way to dinner, which will be provided in the dining room on the ground floor of the hotel around 8:30 pm. Your Johannesburg local guide will join you for dinner and discuss logistics for tomorrow’s activities, specifically gifts for the afternoon professional meeting.

Wednesday, October 21 Johannesburg Day 3
PROFESSIONAL PROGRAM

Please Note: Breakfast will be provided daily during your stay in South Africa.

This morning delegates and guests will join the local representative of People to People Ambassador Programs at the hotel for an orientation and cultural briefing on South Africa. The exact briefing venue will be announced upon arrival. Estimated time is from 8:30 -10:45 am. The delegation will be briefed on the political and cultural diversity of South Africa and receive further information on the delegation.

Immediately following the briefing, professional delegates will meet with Rachel More from the Library and Information Association of South Africa (LIASA).

The Library and Information Association of South Africa (LIASA) is a professional non-profit organization uniting and representing all institutions and people working in libraries and information services in South Africa. It strives to unite, develop and empower all people in the library and information field into an organization that provides dynamic leadership in transforming, developing and sustaining library and information services for all people in South Africa.

Professional program focusing on:

• The state of librarianship in South Africa
• LIASA activities & purpose

Lunch will be provided this afternoon at a local restaurant.

Immediately following lunch, professional delegates will depart for Soweto, a peri-urban city where stark contrasts preside from the palatial homes of millionaires to the shack next door inhabited by the destitute. You will also have the opportunity to visit the Hector Pietersen Museum.

GUEST PROGRAM

Please note that only those delegates listed as a guest in this final information packet are confirmed and able to attend the outlined guest program. Please refer to the rooming list or delegate roster to check your status as a guest/professional.

After the briefing this morning, guests will depart for an exploration of Pretoria. Lunch will be provided today along with a stop at the Voortrekker Monument, where your local guide will discuss the history of the Great Trek. While at the monument, enjoy the beautiful panoramic view of Pretoria.

Note: We are finalizing details for an event hosted by the Consulate General of the U.S. Embassy this evening from 6pm to 8pm; details will follow in the next several days.

Thursday, October 22 Johannesburg Day 4

PROFESSIONAL PROGRAM

This morning, delegates will visit the University of Pretoria (UP). UP is the leading research university in South Africa and one of the largest in the country. In 2008, student numbers totalled 57,409 (38,934 contact and 18,475 distance). The University has six campuses and a number of other sites of operation such as the Pretoria Academic Hospital. Central administration is located at the Hatfield campus.

In 1933 it was decided by the University to construct a separate building for the library which was then still located in the Old Arts building. With a contribution of £10 000 from mining geologist Dr. Hans Merensky, construction started in 1937. General Jan Smuts laid the cornerstone on 11 October 1937 and on 15 April 1938 the building was officially opened.

“This country has given me so much that I am only too happy to be allowed to help it to develop and to be able to give back to it a fraction of what it has given to me...” - Hans Merensky, at the opening of the Merensky Library.

In designing the building, architect Gerhard Moerdyk was influenced by various styles, including Art Deco, Neo-Classicism, Arts and Crafts, as well as local styles such as Cape Dutch and Regency. Moerdyk himself described the building as a study in Persian style, with influences from Africa including the Zimbabwe and ancient Egyptian ruins. He used local materials and incorporated symbols of African origin. The prominent zigzag pattern, for example, is taken from the Zimbabwe ruins and represents water and fertility, the crocodile as a water figure and the bird as a symbol of space, symbolizing the freedom and creativity of the author. The curving of the walls symbolizes an open book. The green beveled glass windows were imported from Italy and helped to minimize heat from the sun and also protected paper against ultraviolet light. The design of the building is a source of controversy and speculation with some claiming that Moerdyk used it as a practice run for the design of the Voortrekker Monument, as there are many similarities between the two buildings. Today this national monument serves as the Edoardo Villa museum and also houses amongst others, a Mimi Coertse, Marita Napier and the largest South African sheet music collections.

Professional program focusing on:

• E-learning and digitization in large academic institutions – addressed by Dr. Heila Pienaar

Later this morning, meet with UNISA (University of South Africa). The Unisa Library is one of the largest academic libraries in Africa and also one of the best-endowed with information resources, information technology and expert staff. The University of South Africa (Unisa) has been in existence since 1873. The Library came into being in 1946 when Unisa introduced distance teaching as a mode of tuition.
The last 50 years have been a period of rapid growth, with the printed book collection now totaling over 1.5 million items. In addition, the Library stocks over 300,000 other items as well as 4,000 current periodical titles. They also subscribe to an increasing number of electronic journals (e-journals). Both the e-journals and the growing collection of electronic books (e-books) are available to Unisa students and staff online 24/7 via the Internet, regardless of the user’s physical location.

Professional program focusing on:

• How distance learning challenges academic and other libraries – addressed by Dr. Judy Henning

Lunch is by individual arrangement (own expense).

After lunch, delegates will meet with members of the Mae Jemison US Science Reading Room to interact with staff and children. The Reading Room is on the Mamelodi Campus of the University of Pretoria. The Mae Jemison US Science Reading Room was opened at the Mamelodi Campus by the US Ambassador to South Africa, Mr Eric M. Bost, and the Vice-Chancellor and Principal of the University of Pretoria, Professor Calie Pistorius. As the result of a partnership between the University of Pretoria and the United States Embassy in Pretoria, learners such as Donald Thabang from Meetse A Bophelo Primary School in Mamelodi, can have access to a science education facility within the community.

The Reading Room is named after the first African-American woman astronaut, Dr. Mae Jemison. The facility was established at a cost of R2.5 million and is aimed at boosting the education of students in the community about science and related subjects.

Professional program focusing on:

• Site visit, including interaction with staff and children

GUEST PROGRAM

Today’s voyage for the guests begins with a visit to the Apartheid Museum. Here you will embark on an exploration of the history of South Africa through her darkest years. In the afternoon, visit the Orlando Children’s Home. The home is an institution that takes in abandoned and orphaned children, aged newborn to 21, sent there by the Children’s Court. There are currently more than 60 children that reside at the home.

Dinner will be provided tonight for the delegation at a local restaurant.

Friday, October 23 Johannesburg to Cape Town Day 5

CULTURAL PROGRAM

NOTE: Everyone needs to be checked out and all incidental expenses accounted for by 8:00 am. Departure this morning from the hotel is at 8:30 am.

Late this morning, delegates and guests will visit the Origins Museum. The Origins Centre is a world-class museum facility that comprises two independent, but closely linked, museums. The first of these is the South African Museum of Rock Art (SAMORA) and the second is the James Kitching Gallery (JKG). SAMORA has exhibits that consider the origins of modern humans and human image-making, whereas the JKG has exhibits that more broadly consider the origins of life on Earth. What links these two museums is their mutual interest in origins, thus the name of the facility.

Lunch is by individual arrangement (own expense) at the Origins Centre.

The entire delegation will be transported to the Johannesburg Airport this afternoon, where you will check in for your afternoon flight to Cape Town.

Arrive in Cape Town where the Cape Town guide will meet the delegation and assist with the transfer to the group hotel. The Southern Sun Cape Sun is a lovely and modern hotel located in the city center overlooking Table Mountain and the Harbor. Iron and boards are available on request through housekeeping and guest rooms are 220V only. Rooms also have WiFi Hot Spot connectivity.

Dinner is by individual arrangement (own expense). You may want to dine in this evening (room service available 24/7) at Riempies Restaurant. For those who want to venture outside of the hotel, please check with the concierge or your local guide for restaurant recommendations.

Saturday, October 24 Cape Town Day 6

CULTURAL PROGRAM

Today, delegates and guests will have a coach tour of the Cape Peninsula and Cape Point in the Table Mountain National Park. Your day’s travels will lead you to Camps Bay, Hout Bay, the magnificent Chapman’s Peak Drive and the Cape Peninsula National Park, which features Cape Point, the place at which legend claims the Atlantic and Indian oceans merge.

Lunch will be provided at a local restaurant.

After lunch continue on your exploration with a visit to see the African penguin colony at Boulders Beach, home to the rare African penguin in its natural surroundings. Also enjoy a visit to the Kirstenbosch Botanical Gardens.

Dinner is by individual arrangement (own expense).

Sunday, October 25 Cape Town Day 7
OPTIONAL CULTURAL PROGRAM (FREE DAY!)

A series of options will be offered for the cultural program today. Sign-up and payment will take place after arrival in Johannesburg. **Please note: These activities are completely optional. Your National Guide can arrange for your participation in one of the below (at your expense), or you may have the day at leisure, or arrange your own activities. **

Opportunities include: (prices are subject to change)

 Green Market Square (no additional charge – close to hotel)
 Walking Township Tour (400 Rand per person)
 Robben Island (220 Rand per person)

Lunch is by individual arrangement (own expense).

This evening delegates and guests will enjoy dinner hosted at the home of a local family. If the delegation would like to collaborate on a small thank you gift for your hosts this evening, please note that a bottle of wine (or two) or regional crafts or candies might make a nice gift from your home state.

Monday, October 26 Cape Town Day 8

PROFESSIONAL PROGRAM

This morning, delegates will visit the Cape Town Central Library. This public facility is open 6 days a week (closed on Sunday). Previously housed in the City Hall the library moved to the site of the Old Drill Hall in September of 2008. The new, refurbished library, located in the Old Drill Hall on the corner of Parade and Darling Streets, now offers an improved range of books and periodicals, as well as computers and study spaces in a more spacious venue. The City has spent +/- R34 million on renovating the building's interior, creating a new basement area to enlarge the library's capacity, a bookshop (run by Friends of the Library), two seminar rooms, a conference venue and new study spaces for students.

Services provided:

 Library Business Corner; Local History Collection; Specialized Art Library; Specialized Performing Arts & Music Library; Children’s Library; Children’s Professional Collection; extensive pamphlet file collection; Reservation and inter-library loan service; newspapers and magazines (more than 130 titles); government and provincial gazettes; statutes of South Africa.
 Orientation tours; reading program; school visits; story telling; craft activities; holiday programs; monthly business breakfast; monthly poetry group; talks; special events.
 Computer section with Wi Fi & free internet access (40 PCs); bookshop (at a later stage); coffee shop (at a later stage); Friends of the Library Organization; meeting room for hire (video conferencing facilities).

Professional program focusing on:

• Libraries & literacy

Lunch is by individual arrangement (own expense).

This afternoon, delegates and guests will have opportunity to independently explore the Victoria & Alfred Waterfront. If you choose to be dropped off you will have to make your way independently back to the hotel when you are ready to call it a day.

GUEST PROGRAM

This morning guests will explore Table Mountain, a proclaimed World Heritage Site and famous landmark of Cape Town. Ascend the mountain by the revolving aerial cable car for stunning views of the entire Cape Peninsula (known as “The Fairest Cape”), the Atlantic and Indian Oceans, and Cape Town and its harbor.

Dinner is by individual arrangement (own expense).

Tuesday, October 27 Cape Town Day 9

PROFESSIONAL PROGRAM

Today delegates will meet with staff at the Stellenbosch University, including New IFLA President, Ms. Ellen Tise. The origin of the University of Stellenbosch dates back to the Stellenbosch Gymnasium, which was established in 1866. In 1874 the Gymnasium formed its own professorial division, the Arts Department, which in turn led to the establishment of the Stellenbosch College in 1881. The first library building was started in 1900 and completed in 1901, the building was extended in 1926 and by 1938 it had become clear that an entirely new line of thought was necessary.
In 1912 the Scots-American millionaire Andrew Carnegie donated the sum of £6,000 towards the extension and maintenance of the library of the Victoria College. An additional donation of £1,500 from the Carnegie Corporation to the University of Stellenbosch in 1938, as well as contributions from alumni enabled the University to build a new library. In 1981 yet another new library was built, the JS Gericke Library was built underneath the centrally situated Jan Marais Square.

The Library Service has steadily grown to its present complement of 120 full-time staff members. Milestones reached during the past number of years include the commencement of services in the new JS Gericke Library; the computerization of the Library Service; the introduction of a collection development policy and a formula for the allocations of funds; the introduction of a successful commercial information service (Infobank); a performance evaluation system for staff; and a formal agreement for regional co-operation among the five tertiary institutions in the Western Cape (CALICO).

Ms Ellen Tise, Senior Director: Library and Information Service was inaugurated as President of IFLA (International Federation of Library Associations) on 27 August 2009 at the Closing Session of the IFLA World Library and Information Congress in Milan, Italy. She will be the first South African to fulfill this role.

Professional program focusing on:

• New IFLA President’s Agenda for the International library Community
• Advocacy for Libraries (Roberta Stevens and John W. Berry for the U.S. (Ellen Tise and a colleague for South Africa)
• The Role of Libraries in Empowering Society (Two U.S. and two South African speakers.

Lunch will be provided at the University this afternoon.

After lunch, delegates will continue their meeting with representatives of Stellenbosch University to discuss how to enhance professional exchanges between South Africa and US library workers.

The visit will end with a tour of the University Sasol Museum.

GUEST PROGRAM

This morning guests will discover the beauty and splendor of the great and graceful cape with its seas of vineyards on mountain backdrops, majestic homesteads with their Cape-Dutch gables, and magnificent cellars housing famous wines. You will visit a selection of wine estates for wine tasting and enjoy a variety of wine farms in the area. Lunch will be provided on your tour this afternoon as part of your excursion.

Enjoy farewell drinks at the hotel prior to departure for dinner. A farewell banquet this evening will give delegates and guests a chance to recap their People to People experiences.

EXTENSION TO KRUGER NATIONAL PARK

Wednesday, October 28 Depart to KNP Day 10

To prepare for an early morning departure to Johannesburg, delegates must be checked out, incidentals settled and luggage in the foyer by 4:30 am.

Your local guide will instruct the delegation as to when and where to meet for the transfer to Cape Town International Airport, for the connecting flight to Johannesburg, via South African Airlines this morning. Departure time from the hotel is estimated at approximately 5:00 am at this time.

Upon arrival in Johannesburg you will be met and transferred via motorcoach to Kruger National Park with your local guide. Drive out of the urban and commercial heartland of South Africa and head for the bushveld. The drive is overland and takes approximately 6-7 hours with a stop for lunch en-route at the Critchley Hackle.

Kruger National Park
The park was founded in 1898 by a group of dedicated individuals who believed in preserving the northeastern part of South Africa as a national park for future generations to enjoy. Today Kruger National Park encompasses nearly 12,000 square miles of wildlife safari country and supports more than 800 species of animals in their natural habitats.

Please plan on a late afternoon arrival at your lodge for check-in and time to relax before dinner at the hotel.

Thursday, October 29 Kruger National Park Day 11

The animals are up at dawn and so is the delegation! Spend the day in Kruger National Park spotting game in their natural habitat. The planned excursion today is in open game vehicles.

The delegation will make one stop during this amazing journey at a local camp. You will take this time to enjoy lunch (at your own expense).

Continue the game spotting adventure as the delegation travels back to the hotel.

Dinner will be provided at the hotel.

Friday, October 30 Kruger National Park Day 12

Today drive through the park in the delegation’s air-conditioned luxury motor coach. From this high vantage point delegates will spot animals of Kruger National Park with ease.

Another early morning ensures prime viewing of the park’s exotic species and beautiful landscape. You’re sure to notice an abundance of colorful bird life throughout the park.

Your guide will assist you again in finding some or all of the big five and other rare and extraordinary animals, including a cross-section of birds, mammals, reptiles and amphibians.

This evening, the delegation will enjoy a cultural show and dinner at the Shangna Cultural Village.

Note: For those who prefer to arrange for a second day of open game vehicles can do so through your national guide earlier in the program (in Johannesburg). This is at additional expense.

Saturday, October 31 Kruger National Park Day 13
Following breakfast and checkout, the delegation will depart for your motor coach journey back to Johannesburg International Airport. A boxed lunch will be provided en route.

The entire delegation will be transported directly to the airport, where you will check in with South African Airlines for your flight home this evening.

Sunday, November 1 Arrival in US Day 14

Arrival is scheduled for early this morning.

ALA 2009 Conference Session - ERM: The Promise and the Disappointment

2009-08-13T10:35:00.007-05:00

There were four panelists. Sadly, these were four of the poorest presentations pulled together in a session. I don’t blame the panelists, as I believe it’s a result of what they were told to do for the session. Each addressed a different ERM – Serials Solutions 360 Counter, Ex Libris Verde (which is no longer being developed by Ex Libris), III ERM Module, and Gold Rush from the Colorado Alliance of Research Libraries.

Way too much detail was presented, digging down into the nitty gritty of menus, settings, etc. complete with screen shots. I was familiar with all but one of the products and it still did nothing for me. Someone with no familiarity with any of the products or who was simply investigating ERM would just be lost.

Having said all that, there was information to be gleaned from all of this:

Define why you are purchasing an ERM product. Know what you expect to use it for and then match the product to your requirements.
Pick your product carefully. Look at how long others are taking to implement, the track record of the company, etc. Verde is a product that has taken many customers two plus years to implement and many still aren’t. In the meantime, they’ve announced no future development for this product while they turn their energies to another similar product. I know from a previous job this product was not inexpensive.
Is training available? Is the documentation good? Verde’s training is good; their documentation not. III’s documentation is fairly good; but all training is done on-site at an additional cost. However, to purchase the III Module is probably 1/10 of the cost of what some customers paid for Verde. So, I guess that’s perspective. The Gold Rush presenter had switched from Verde due to it’s complication and then proceeded to bring Gold Rush up in a matter of months. She praised both their documentation and training.
Don’t think you have to implement all modules at once. Maybe there are a few features that will be useful and can be brought up fairly quickly. Acknowledge that you may not use every feature from day one, but that other features can be implemented as time goes on. For us, there are several features of the III ERM we could use and then focus on others later. For example, the tracking feature for database problems would be useful, while usage stats (because of product limitations) would only be implemented should the product improve how usage stats are loaded.
Consider “out of the box” implementations over a lot of customizations if possible.

I had thought this presentation would be an overall discussion of ERM products as whole, focusing on how people are using them and if the automated process is working. I saw what the problems were with the systems but not necessarily with the idea of using an ERM. Is the ERM system better than the spreadsheet or the Access database? Would other "tracker'" systems provide the same type of workflow? Is it better to go with a product from a company you already do business with or should you simply select the best ERM to meet your needs? How have others defined their ERM needs? If you've used certain features, such as incident tracking, have they been useful when re-negotiating the license or did it just give you a nice report? What features did you turn on to the public? What was the value gained from doing so?

While it was not the session I expected and was a bit too detailed, I did learn a few things and have some of my thoughts and ideas validated, so in the end I am glad I attended.

Print only, anyone...

2009-06-04T11:05:00.004-05:00

MPOW is trying to finalize a serials cancellation project. Since I gather and analyze usage statistics, I'm a big proponent of using them to help determine what to keep and what to cancel. Granted, there are some titles that need to be kept usage statistics aside, mainly those required to maintain accreditation. The rest, especially in times of declining budgets, to me, are fair game.

Faculty and librarians got a chance to lobby for those titles they considered essential. In a few cases, titles have been declared essential that have little or no usage. At least not electronic usage. There in lies the rub with usage statistics - we only have them for our electronic subscriptions (and a few vendors still don't provide them). Here until very recently, print and electronic was the standard subscription, so some titles could have print usage that I'm not aware of.

What then is the solution when the usage stats say no one is using this title and the faculty and/or librarians say we must have this title? The trend of course is to go electronic for everything. While most of the time, electronic subscriptions are equal in price or cheaper, there are still cases where print only is cheaper (Nature for example, at least at MPOW). So, my query is, if the usage doesn't back up the subscription, but the journal is still given priority, and print only is the same or cheaper, why not consider dropping the electronic piece and go print only? Even if the prices are the same, in some cases, it may still be better to go print only. Electronic only requires a license agreement and several vendors actually set a minimum spend on their agreements, meaning once you sign that agreement, nothing can be cancelled (spend level must be maintained for the life of the license agreement) or a title may be canceled as long as it is replaced with a title that is of equal or higher cost. These vendors may also prefer a multi-year agreement, which given the current budget situation, may not be doable for some libraries. In this case, the overall spend may be the same as electronic, however, there is increased flexibility in managing your subscriptions and there is no set spend amount to the vendor for the next three to five years. Added consideration here is the requirement for shelve space and potential binding costs. Not every vendor requires spending to remain the same, but for those that do, unless the publisher is willing to come up with a more flexible license agreement, libraries will have to look at other options and print only will have to be one of them. Right now, for MPOW, this mainly applies to journals that are not held in aggregators.

Part of this is simply thinking out loud. Trying to maintain electronic subsriptions is tricky when budgets are cut, but I sometimes wonder if we've gotten ourselves over a barrel with our reliance on electronic versions and the ease of use and access they bring. Maybe there are still times when carrying the print and not the electronic is what is most cost effective for the library. The content is still available to patrons, but the convenience is lost. Distance education is the one ara where electonic versions would, of course, win out over print.

Social stuff and the Cloud....

2009-05-14T11:27:00.004-05:00

Since I set up my Twitter account, I've become completely fascinated with it. To my surprise, I find that I enjoy Twitter. I'm not a constant poster, but I do check it several times a day. I follow friends, people from other social networking sites, vendors, Library Journal, whatever catches my fancy. It's interesting the variety of people who follow me. Some I don't follow back; a few I've blocked. I've also discovered that Twitter is a great way to see if something is just you or is it affecting everyone. Recently, Google went down. I knew I was having problems, but wondered if it was just me. I checked Twitter. It wasn't just me. And, apparently a lot of folks weren't happy.

This bit of everything Google being down made me wonder about our dependencies on "the cloud." If calendar, documents, e-mail, photos (I'm sure there is more) is on Google (or another web based service) what do you do when that service goes down? I don't think it was down for more than a couple of hours, but if this is your primary source for your calendar and your documents, is this a problem? After all, computers crash, networks go down. There is always the possibility that due to some unforeseen circumstance we'll be without our online tools. Maybe it's a simple matter of back-up; rather than backing up what's on your PC, you back up what's in the cloud.

I've been in the unfortunate situation of having a home PC blow up and losing everything. The worst was six years of digital photos. Some had been placed online, but not all and while I was planning on saving them off, I'd never gotten around to it. I only had myself to blame. Now I make sure I put my photos in several places. I'm also not willing to pay the extra for all the apps for my home PC, so I use a variety of online services including Google Docs and Zoho. The Google down remineded me that I probably want to back those documents up as well. Better safe than sorry.

Rejection Letters....

2009-04-29T14:34:00.004-05:00

While doing a bit of catch-up reading at the reference desk this afternoon, I came across an article on college rejection letters, "Rejection: How Colleges Do It." It appears students have started not only sharing their rejections, but critiquing them as well. It made me reminiscence a bit about my job hunt. While applying to a college and applying for a job are different, the sting of rejection is fundamentally the same. The reactions from some of the students to wording in the letters made me laugh. Not at them, because at that age it's all so important, but because as you continue in life you'll still get strange rejection letters.

For me several stand out. One wasn't even a rejection letter per se. I had the honor of being offered an interview and then a week later having the interview offer pulled. Due to budget constraints, they could only interview two, so sorry, not you. Believe it or not, almost a month later the same university called to see if I was still interested. It appears the other two interviews did not go well. I said yes. Friends were aghast, but I wanted/needed a full-time job. I was also impressed that they did call me back as many universities might have been too embarrassed. And, yes, I was offered and accepted the job and have very fond memories of my two plus years there.

The other was a rejection letter with somewhat of a twist. I had already received rejection letter one from this particular institution. Then, several months later, I received an e-mail that they were again considering candidates from the applicant pool, was I still interested. Again, what the heck. I don't remember if the interviews fell through or if the selected candidate declined. At any rate, I didn't hear from them again until I received the second rejection letter. They thanked me for interviewing with them, but advised they had selected someone else. I never interviewed with them. It would have been a great location and probably a good job, but I still think of that institution as a bit flaky.

The other one that stands out was a rejection letter to an entry level job stating there were more qualified candidates. This for a job that encouraged new graduates to apply. Now, I realize that many times experienced librarians apply for entry level positions due to location, goals or any number of other reasons, but to be told I was underqualified for an entry level job is still something I shake my head about. I'm sure that's not how they intended it, but that's how it came across.

I also have one reject letter that stands out in a good way... a positive rejection. It had wording stating something to the effect that they hoped I would apply for future positions at their insitution. That one made me feel pretty good.

I'm sure I could cull a few more from the folders I have (for some reason I still have many of my reject letters) but those are the ones that years later still stand out. Do you have any rejection letters that stand out?

Thoughts on online training...

2009-04-28T14:14:00.003-05:00

As with a lot of institutions, most of the required training here is done online. It's done through a site that is poorly laid out and cumbersome to get into (a 14 character/digit/special character password is required and it frequently has to be re-set). Once in there, apparently whatever group is responsible for the training creates the training. There is nothing resembling consistency.

At previous positions, it was simple PowerPoints. You read them, maybe took a short quiz, then completed the training. Here it's a bit different. Almost like some have discovered some new funky technology and it must all be incorporated into the trainingl. I've see everything from extremely busy, cluttered, flashing PowerPoints to plai, nothing but bullet points PowerPoints.

The most recent was a short notice training. Another PowerPoint, but with a few twists I hadn't seen before. One was a timed, boxed highlight of each of the bullet points, forcing you to either read at their speed (slow) or ignore the slowly highlighting bullets and read at your own speed. The worst feature though had to be the flow charts. Yes, the flow charts. Not only was the process documented using flow charts, but the user had to click on each step to read about that part of the process. These were not two or three step flow charts. They were very detailed, mulit-step flow charts.

Going through this training made me realize that not only is it important to convey the information, but it is equally important how that information is conveyed. Just because there are a lot of bells and whistles available, doesn't mean they should be incorporated into the training. Sometimes, simple is best. What do you want to be remembered from the training? The valuable content or the funky presentation?

Usage & Processes...

2009-04-16T12:46:00.006-05:00

It's been a long time since I posted. A good portion of that time has been spent gathering usage statistics. As most libraries are probably doing, we are trying to reduce our journal and database subscriptions. Naturally one of the factors we looked at/are looking at is usage statistics not only for databases, but for individual journal subscriptions. Gathering usage statistics for individual journal titles has proven to be easier said than done.

At past places of work, focus has been on database usage statistics. For some reason, electronic journal subscriptions were left out of the usage statistics gathering equation. However, these statistics are available and should be considered. Tracking usage statistics for print journals (if done) is time consuming. Getting these usage statistics online, however, at least at my place of work, has also proven time consuming and at times it has been about as easy as herding cats.

Without something like Scholarly Stats or 360 Counter, one has to go to each individual journal publisher's site or to the vendor hosting the publication (such as Ingenta) to get the usage statistics. In many cases, gathering statistics for electronic subscriptions involves two steps - activating the IP range for access and activating the Admin account for access to things like maintaining the IP range, branding, and running usage reports. The jobber we use sets up the IP access, however, here the Admin accounts at the publisher sites were not being activated. This isn't a big surprise since until this year there had been no great interest in the usage stats for our electronic subscriptions. It did hinder the usage stat gathering process, though, as it takes time to activate. Another hindrance was when the online access was activated one of two people from our Acquisitions department, the former Electronic Access Librarian, or the Collection Development Librarian were listed as the account Administrator. There was no consistency in how this was set-up meaning there was also no consistency in who received notifications regarding the subscriptions or changes to the Administrative account. In most cases, the admin account had never been accessed. I couldn't begin to count the number of places I've gone or the e-mails I've sent trying to set up access to usage stats for particular journals. Regardless of whether or not it's one title or twenty, the same amount of work is involved to set up the Administrative access. I'd never before realized how many electronic journal subscriptions were single titles from a publisher. It's given a whole new aspect to tracking login information as in many cases it needs to be tracked by journal title as well as publisher.

For some reason, I naively expected when I began this process, that someone already had all of this information on a spreadsheet and I could just use that. This is how it worked at previous jobs. Most of the databases were on a spreadsheet; none of the publishers were. This is where processes come in. As electronic subscriptions increase, there needs to be an understanding between all departments as to who does what and what that requires. The Acquisitions department never gathered usage stats or branded a database, so while they forwarded outage e-mails or upgrade e-mails, sadly, in many cases e-mails advising of platform switches or other admin account changes were simply left in someone's inbox. Creating the process that in essence changes, and in some ways questions, old processes can be daunting. Not only does there need to be a primary person for this process, who does what and the account access information should be documented. People move on to other jobs; whoever follows behind them should be able to pick up where they left off.

Texas Library Association Conference - March 31 - April 3rd, 2009

2009-03-12T09:30:00.005-05:00

Yup, it's that time of year again. At last check, with over 6000 members, TLA is the 2nd biggest library organization in the states. This year promises to be as jam packed as previous years. Aside from the full program of sessions, I thought I would highlight those events that I am intimately involved with this year.

Hot Topics Slam by Texas CE Providers -- This session was designed to provide attendees with 5 mini-training sessions from 5 different library training providers. The topics are as varied as the needs of library staff.

Continuing Education Providers Interest Group Business Meeting -- I am the outgoing chair and this is the last meeting on my watch. We will be looking at the State-wide training calendar and creating a Master Trainer series for Texas libraries to stave off the impending retirement gap.

TLA Gaming Event -- Every year the outgoing president of TLA is afforded a celebration. The President's Party is Wednesday night of conference and is an all-conference (no cost) party. This year we are saying thank you and goodbye to Melody Kelly, the assistant dean at UNT Libraries (and one of my bosses). Part of this event is a whole Gaming Banaza. TLA has partnered with Best Buy to provide console games, big screen tvs, and all the tech support associated with such an event. MY little part in this play is that I'm the Head Game Warden. I've been working to help organize the event most particularly the volunteer group that will be on hand to assist. We have about 28 volunteers at this moment and still recruiting more. In addition to video games we will be having a tabletop games area.

If you're anywhere near Houston the 1st week of April, I welcome you to come check out the conference. Even if you don't do the sessions, the exhibit hall ALWAYS promises to be worth the price of an exhibits only pass.

Electronic vs Print?

2008-11-28T13:22:00.003-06:00

It's a question that probably won't go away for awhile, especially for books. However, for journals I had thought perhaps that question had been answered. At least it seemed so at my previous job. There we had a collection development policy that clearly stated that for journals the preferred format was electronic. While it was the preferred format, it was also acknowledged that electronic isn't necessarily the best format. In many disciplines, Art comes to mind, electronic isn't always the best format and in some cases isn't an option.

So, I start the new job. Budget is looking static for the coming year (something I'm used to) and one of the ideas to reduce spending is to drop the print journals. It seems that for most titles we had electronic and print subscriptions and in some cases (as in newspapers) also receive the microfilm. Up to three formats for some titles and two for most. By going electronic only (mircofilm was addressed separately), the savings weren't as great as I'd hoped, but they were fairly substantial. My big surprise, though, was the response of the reference librarians. The term cancellation was bandied about as if they were losing content rather than a format, which is how they viewed it. Several pointed out that they showed the journal in instruction sessions. The actual journal. While I applaud this, the question I wanted to ask was if they also showed them the online version. We're not open 24/7 and I think it's just as important for the student to know how to access the online version as it is to see the print version.

For me it was a no brainer, if you subscribe electronically drop the print. I'd just gone through this exercise before leaving my old job (converting many print subscriptions to online and a few that were print+online to online only). There was concern for how the faculty would take it. So, it was decided that we would send a letter to faculty advising them of what were doing because we couldn't "cancel" subscriptions (read: formats) without telling them. I gently reminded them that we weren't going to be losing any content. In the end one faculty member requested that one title be retained in print. The majority didn't even respond to the letter. I'm betting a good number of them didn't even know we were still getting some of those titles in print.

We only cancelled titles that we have electronic subscriptions to or that we could subscribe to electronically. I've always thought that one should think twice before cancelling a title held in an aggregator's database and it's because of a lesson learned the hard way. However, as it appears the budget will be tight this year, I'm beginning to wonder if maybe there aren't some titles held in an aggregators database that could be cancelled. There's always the risk the aggregator will drop the title (as happened with lesson learned the hard way) yet many aggregators are fairly stable with their content and some titles, while nice to have, are not core to our programs. Other titles in the same aggregators database or another database could probably fill the need if the title in question was dropped. It's something I'm still mulling over, but I wonder if that would be a better solution that not purchasing books, which I know some libraries have been forced to do due to budgets.

CECS 5210 - Project B and my awesome team

2008-11-25T10:52:00.002-06:00

I have a large admission to make, which is probably not news to many people that know me well. I generally do not work well in groups. I get over committed or feel like someone is not pulling their weight or something else inevitably comes up.

Working with my team on this New Faculty Orientation Moodle Course project has been great. It has been a lesson in keeping to my role of project manager and not un-delegating tasks. I've tried to keep my input to feedback without it being prescriptive. I'm not quite sure how well I've accomplished this in anyone else's eyes, but I know comparitive to my previous patterns, it's gone pretty well.

Each of my team members have taken their piece and blown my expectations out of the water. The course module (thanks Deb) is spectular. It includes not only the necessary content but online "quizzes" and checklists/treasure hunts to engage the faculty in active learning. The original hope was that our final product would give a faculty memeber an opportunity to experience an online course as a STUDENT. This layout certainly fits the bill.

The Moodle Orientation guide and the Course Guide have allowed our "documentation specialist", Kirsten, to really shine. Even in the midst of health issues, she has pulled through and created some guides that will make the life of a new faculty member easier that first week here.

Our team of video producers, Danny and William, have pulled together a polished welcome video from the dean of the new college. I saw the YouTube version this weekend and was excited that it could soon replace an old video that was a little embarassing to have on the web. They have also been responsible for pulling together our links repository and our new organizational chart.

I still have the final report to submit once we've had some evaluation and user testing this and next week. We're almost done and it's been the best team experience I've ever participated in. Thanks team!!

I'm such a geek...

2008-11-20T11:18:00.002-06:00

So, this morning, I got email from ILLiad telling me that some of my items had arrived through Inter-library Loan. I went to pick them up and had 3 things instead of 2. One of which was a fed-ex package and had me puzzled. Well, I opened it up and apparently I had submitted a request for someone's dissertation on Cognitive Learning Styles in relationship to web-based learning. I didn't remember that.

I'm sitting here starting to read through it and I'm getting all giddy. So much so that I had to hop on here and write about it. (which if you've been following this blog a while you know I'm the slacker in writing articles) See, I have this 1st draft of a paper due Sunday at midnight that I've not been very diligent about -- and this piece is PERFECT!! It's such a shame that plagerism is frowned on because the lit review of this thing would be something I could pass in. Ah well, there's the ethical side of me I guess.

However, I'm certainly going to use the references list to ensure that I have the quintessential works I need to be able to craft my own masterpiece... (ok, a 20 pg paper is not a masterpiece, but it is going to be a MIRACLE)

Customer service...

2008-10-24T09:52:00.009-05:00

I've been thinking about this for awhile, but today I had one of the most convulted customer service experiences yet. I registered for a webinar online with all webinar times given in GMT (Greenwich Mean Time). You had to go to another site to figure out what your time was in relation to GMT and then do the math to figure out which session you should attend. Granted it's a click away, but I'm wondering how many people will sign up for the session listed at 1:00 and miss the time zone (for me, that is a 5:00 am session). As an aside, the company is not located in the US and I'm assuming these webinars for customers in different countires, so I get why they used GMT, but most people are not used to using GMT for a time zone designation.

This is coming on the heels of some challenges in contacting support from the various vendors I deal with. I'm now the keeper of our open URL system, our A-Z e-journal software, and I'm organizing the implementation of our ERM module and looking at that company's A-Z product (we're eventually hoping to consolidate and reduce the number of products we use). Not suprisingly, I've needed to contact customer support. It's not easy. You actually have to tell them to set you up in their system or someone from your library has to tell them, because not just anyone can open a case. Then, you log into their CRM and submit your question. One vendor handles everything through their CRM. So, I get an e-mail after I submit the case and I get an e-mail everytime they reply. But, in order to reply to them, I have to log into the CRM system, update the case, which generates another confirmation e-mail and starts the cycle all over again. So far, they've responded well, so no major complaints, just a lot of hoops to jump through.

I logged a case with another vendor requesting sample records. A week later I called to see what happened. They had it, but it had not yet been assigned. They didn't consider seven days in their queue with no feedback bad. I do. At least confirm that it's been recieved. Calling them of course routed me through a phone tree and ultimately to not one but two people who didn't know anything about the product I was calling about (which at least they acknowledged). I was also strongly admonished to open everything online and have a case number when calling. I'm still waiting to hear about the sample records request and that's a week after they bumped up the priority.

Trying to find a person knowledgeable about the product to ask questions of has proved to be daunting as well. I finally did. They suggested a time to talk which I confirmed. This was all by e-mail, which included a signature block with all my information, including phone number. The response I got to my confirmation was a request for my phone number. I've set my expectations very low for this particular chat.

I'm waiting on a response from another vendor, though the logged case was acknowledged by e-mail. And, I've sent two e-mails to another vendor's support e-mail requesting technical assistance over an almost two week period. I will try calling them today as I've received no response. I'm guessing I haven't logged my question correctly, but, darn it, I looked everywhere for technical support information and the e-mail was the best I could come up with.

I have done customer service of this nature and understand the need for and the use of CRM software. I also somewhat understand the need to designate those that can log cases. From my perspective over the past couple of weeks, though, this process seems to make support choppy and almost always involves a lag time. I need to allow at least a day for a response, which impacts my work.

CECS 5210 - Project A Complete!

2008-10-15T22:15:00.003-05:00

I met with my prof/client today to review the edits and adjustments as a result of my implementation. Despite the fact that I was trying to accomplish something specific with the different presentation and the learning aid, it all turned out well. I redesigned the presentation, updated the learning aid, and submitted it all.

We're ready to move on to Project B. This design is going to be further developed by a team of my classmates and I. We will be taking the current static materials and breathing interactive life into them through the use of Moodle. We will be creating an online course for New Faculty. I get to meet my team next week. In the meantime, I have to pull together a project scope document. Now this is what I signed up for!!

CECS 5210 - Pilot Implementation (Feedback)

2008-10-08T14:28:00.003-05:00

Week 7 -- Live Evaluation

On Tuesday, I met with part of my client team and presented my materials thus far.

The presentation went so-so. I realized that I had not adequately prepared my participants. They were my secondary clients and I had made too many assumptions about their knowledge of and investment in the project. We spent a large portion of the meeting getting everyone on the same page - what is the project and why are we here.

As we started into the presentation, my major concern with my design was confirmed. By using two different paradigms for the presentation versus the job aid, I had confused my audience. What I had been attempting to do was create a stand-alone job aid as the takeaway and a typical F2F training session. My previous concept of an exceptional training session (especially one that uses PowerPoint) only uses the slide show as a prompting device, not the content delivery mechanism. Having taught PowerPoint ad nauseum, this is a design tip that I strongly stress. This might have worked however the presentation was category/task oriented and the job aid was linear. This disconnect presented difficulty to my audience following the presentation.

Additionally, I was surprised at a cultural sensitivity that I completely missed. By using the Children's programming titles, I alienated my audience with my first slide. "Who is Mr. Rogers?" It never occurred to me that my metaphor was culturally bound. Once I explained the metaphor being used throughout the presentation, my clients were able to follow more easily. But this certainly is an area ripe for revision.

So this week, I'm revising what I've created and hope to meet with my primary client next week. It'll be nice to put this phase of the project to rest.

Trying new things...

2008-10-07T12:08:00.008-05:00

This new job has given me the opportunity to test drive new ways of doing things, mostly by trying out new applications. And, most of it isn't earth shattering. I'm just trying to better manage my activities and time in the new job.

One of the unexpected changes in the new job was my ability to use Mozilla Thunderbird for my e-mail. The Outlook client works okay here, but Thunderbird appears to do better. This has been good and bad. I was surprised at how used to Microsoft I was and to get what is already in Outlook, I had to find several add-ons for Thunderbird. Not unreasonable, but still it took time and some of the add-ons, well in the end they don't really meet my need. The two "biggies" were installing a calendar and Thundernote. I used the Notes feature of Outlook some in my old job and for whatever reason, don't really care for Thundernote, though it's not a whole lot different from Outlook's. I had used it for various notes to myself. This past week I've begun experimenting with Google's Notebook and it looks like it might work well for my random thoughts and notes.

Thunderbird does allow for tags, which excited me until I realized it simply changes the font color in the Inbox. There is a plug-in which might help, but apparently I've gotten very used to the way g-mail uses tags and was disappointed that it doesn't stick my tag in front of the subject line. I will eventually try the plug-in and see if that helps.

The Thunderbird task list doesn't work for me either. I tried a couple of different applications, but the two I vacillated back and forth between were Remember the Milk and Toodledo. I've wound up going with Remember the Milk for a variety of reasons, not the least of which is that it integrates with my iGoogle page. The iGoogle page is another recent for me. I've set up one to keep track of my work g-mail account, my tasks, calendar, etc. I've also set up one for personal stuff and the big surprise for me is that it seems to be working. I've only been doing it this way for about a month, but so far I think this will prove to be a good way for me to organize my work items.

The other thing I did was give in to curiosity and set up a Twitter account. I am totally fascinated by Twitter. Not necessarily about watching what others are doing, but seeing how others are using Twitter. I decided to see what the Presidential candidates were doing with Twitter. Both of course have Twitter accounts, but what's fascinating to me is the different ways they use them. I'm sure some folks got really excited when Obama started following them as well. I, on the other hand, thought clever, but wondered what poor worker on his campaign is glancing through updates of 98,000 plus people. Odds are no one is. I've also had several people follow me for marketing purposes, which I find curious. I know there are guides for using Twitter to market, but if I don't follow you back, what good is it? Do you just ignore the feeds of those you're following and hope they follow you in return? I guess I should read one of the guides and find out.

CECS 5210 - Project Analysis and Planning

2008-09-30T15:20:00.003-05:00

Weeks 5 & 6 of Project -- Analysis, Design, and Development...

-Collected Requirements from Primary Client and Secondary Client.
-Met with SMEs regarding administrative procedures.
-Met with Student Services to gain Campus Tour script.
-Spent hours on Campus Website collecting URLs.
-Reviewed Staff Employee and Faculty Handbooks.
-Designed "Surviving your First Two Weeks" presentation
-Used Metaphor of Children's Programming to address categories of needs
* Mr Rogers Neighborhood -- people you need to know
* The Electric Company -- essential tasks
* School House Rock -- Academic specific info (grades, courses, textbooks)
* Sesame Street -- Important places on campus
* Where in the World is Carmen SanDiego? -- Putting the department in context
within UNT and the City of Denton
-Designed "Surviving your First Two Weeks" checklist
-Used Timeline structure -- Day one, day two, day three...
-Scheduled meeting with client

New Client - Learning Technologies Department

2008-09-30T15:06:00.004-05:00

Originally, for my CECS5210 class, I was going to work with a professor to redesign and enhance her Blackboard course shell. Unfortunately, after the analysis phase, this project did not materialize. So, 3 weeks into the project timeline, I found myself starting from scratch, looking for a client. I made my way to the professor's office to explain my situation and hoped that it wasn't too late to still pull out a decent grade in the class.

What transpired next was a boon of fortune. My professor became my client. Before I had time to really think about the implications of having the person grading me also being my client, we were off and running. It appears that much like other places on campus, their department has little in the way of formal instruction for new faculty members. Most of what is learned by a faculty member in their first two weeks has come through finding the right person to talk to, asking questions of several people, wandering around aimlessly on campus being redirected to various locations, and shear luck. (Ok, there is also the official Faculty Handbook of the University but that doesn't address those "where is the library, how do I get email, what classes am I teaching, who's in those classes, and do I have wireless access" questions.)

My new project is "to create a learning tools to help new faculty members survive their first two weeks on campus".

Branding....

2008-09-16T14:39:00.005-05:00

I'm still in the midst of updating usage stats at my new place of work. More will probably come on that as publishers do have a variety of ways of providing this information, even if it's counter compliant.

Today, I realized that one of my former places of work had changed the vendor they used to provide their listing of electronic journals. This itself is not a problem; the main thing to me is that this type of listing is available. What I did notice was the total lack of branding. Once you click on the e-Journal list, there is nothing to indicate which library the list is for or to even navigate back to the library's main website. The main logo is for the vendor! So, the user may not even realize they are still looking at resources provided by the library. And, once a user has done significate searching, they'll either have to use their browser's back arrow (possibly many times) or navigate some other way back to the library's website. If they find what they are looking for, no problem, it will take them to their selected title in whatever database. However, if not, then they're on their own for returning to the library's home page.

Most vendors offer the ability to brand a site - to put your library's name on it and to even customize the look and feel to match that of your library. This gives continuity to the user and subtly reminds them that this is a service provided by the library. It's also key to provide at least a link back to the library's home page for this type of listing.

One of the aspects of my new job is to do that type of branding when possible. It's something I strongly believe in. Yes, it takes extra time, but in the end it helps promote the library and the services being provided to users, which in this day and age of budget cuts is crucial.