2 Big Telecom Guys http://2bigtelecomguys.com Business Communication Tips from the 2 Big Telecom Guys Wed, 12 Nov 2008 23:48:41 +0000 en Cam-Us Publishing Inc. All Rights Reserved Rob Metras & Jeff Brodie Join Jeff and Rob as they help you through the maze that is business communications. Share their knowledge on productivity and cost-saving for your small or medium sized business. no No Cam-Us Publishing Inc. All Rights Reservedtelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionBusiness/Management & MarketingBusiness/Business NewsTechnologyTechnology/Tech NewsTechnology/Software How-Totelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionBusiness Communication Tips and Tactics You Can Use Management Issues in Crisis Markets-Outsourcing 102 http://feedproxy.google.com/~r/2BigTelecomGuys/~3/QgtPBNe2FGc/ http://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/#comments Wed, 12 Nov 2008 23:38:06 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=98 The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. (...) The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resource that understands their business, to do a service that can be performed by a service provider, in less time and for less money. The resource, generally if applied correctly can make the company more money than they are capable of saving the money.

During a down turn economy the indicators are even stronger to look towards outsourcing as a solution, vs. trying to build capacity or capability in house. Focus your resources on your business and the area of expertise that they are familiar with.Use the service of an organization whose business focus it is to provide expert IT services. In Episode 9 Jeff and Rob discuss how you can maximize results, lower headcount, and focus on your own expertise- which may not be IT.

Episode 9- Outsource 102

Episode9-Outsource102.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/feed/ noThe management of companies look to save money. They look to their internal resources to be able to take on IT tasks. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/11/12/management-issues-in-crisis-markets/ Recession Requirements- How To Do More With Less, Faster and Cheaper http://feedproxy.google.com/~r/2BigTelecomGuys/~3/THZkP19vr9k/ http://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/#comments Sun, 02 Nov 2008 16:27:58 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=91 The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . (...) The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportunities to do more with less, faster and cheaper. Listen for some outsourcing tips.

Episode 8- Outsource 101

Episode8-Outsource101.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/feed/ noThe economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/11/02/recession-requirements-how-to-do-more-with-less-faster-and-cheaper/ Planning to Buy a New Small Business Telephone System ? http://feedproxy.google.com/~r/2BigTelecomGuys/~3/5lAHL2DIdf8/ http://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/#comments Sun, 14 Sep 2008 02:31:17 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=81 In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. (...) In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

.Listen to our 7th Episode-Planning

Episode7-Planning.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/feed/ noIn Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionACDhttp://2bigtelecomguys.com/2008/09/14/planning-to-buy-a-small-business-telephone-system/ Lights Out Management: Remote Control & Statistics http://feedproxy.google.com/~r/2BigTelecomGuys/~3/909h1e0F27k/ http://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/#comments Thu, 04 Sep 2008 19:29:34 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=74 In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. (...) In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your
statistics to keep your operational needs met. Be there without being present.

.Listen to our 6th Episode- LightsOut Management & Statistics below.

Episode6-LightsOut.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/feed/ noIn Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/09/04/lights-out-management-remote-control-statistics/ Moving Locations- Plan the Premises and Your Business Future http://feedproxy.google.com/~r/2BigTelecomGuys/~3/FZxibi9S1zA/ http://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/#comments Tue, 26 Aug 2008 16:47:37 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=44 In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. (...) In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

.Listen to our 5th Episode- Moving Locations -2BigTelecom Guys below.

Episode5-Moving_Locations.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/feed/ noIn Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/08/26/moving-locations-plan-the-premises-and-your-business-future/ Long Distance Savings- Reduce Your Bill Not Your Call Quality http://feedproxy.google.com/~r/2BigTelecomGuys/~3/Hb02B9BO5Yk/ http://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/#comments Tue, 19 Aug 2008 04:38:37 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=8 In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. (...) In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones.  Centralize your services to lower your toll-costs and provide more functionality.

.Listen to our 4th Episode- Long Distance -2BigTelecom Guys below.

Episode4-Long_Distance.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/feed/ noIn this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionVOIPhttp://2bigtelecomguys.com/2008/08/19/long-distance-savings-reduce-your-bill-not-your-call-quality/ CTI! The elusive, almost mythical legend in Telecom for small businesses. http://feedproxy.google.com/~r/2BigTelecomGuys/~3/H7DAkfIHIu0/ http://2bigtelecomguys.com/2008/08/06/cti-the-elusive-almost-mythical-legend-in-telecom-for-small-businesses/#comments Wed, 06 Aug 2008 19:22:16 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=6 CTI!  The elusive, almost mythical legend in Telecom for small businesses. (...) CTI!  The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration.  Even then it doesn’t really deliver.  Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again.  Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

Computer Telephone Integration?

What is it?

Why would I want it?

Can I afford it?

Does it really work?

Listen to our 3rd episode of the 2 Big TelecomGuys Podcast below to learn more:

2BigTelecomGuys_CTIPodCast_3_050808.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/08/06/cti-the-elusive-almost-mythical-legend-in-telecom-for-small-businesses/feed/ noCTI!  The elusive, almost mythical legend in Telecom for small businesses. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/08/06/cti-the-elusive-almost-mythical-legend-in-telecom-for-small-businesses/ Teleworking- Absolutely a Good Thing for Business http://feedproxy.google.com/~r/2BigTelecomGuys/~3/FgTVHVMbRBE/ http://2bigtelecomguys.com/2008/07/24/teleworking-absolutely-a-good-thing-for-business/#comments Thu, 24 Jul 2008 03:16:38 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=4 Listen this week as we discuss the benefits and rewards businesses can receive by embarking on teleworking programs. (...) Listen this week as we discuss the benefits and rewards businesses can receive by embarking on teleworking programs. Using VOIP, cellular and POTS(Plain Old Telephone System) technology can save workers as much as $750.00 on commuting gas bills yearly and gain some of their time back.

Teleworking- Absolutely a good thing for business

Episode2_2BigTelecomGuys_Teleworking.mp3

Spread the Word!

]]> http://2bigtelecomguys.com/2008/07/24/teleworking-absolutely-a-good-thing-for-business/feed/ noListen this week as we discuss the benefits and rewards businesses can receive by embarking on teleworking programs. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/07/24/teleworking-absolutely-a-good-thing-for-business/ Welcome to Our Telecom World http://feedproxy.google.com/~r/2BigTelecomGuys/~3/u5k0yD6ea3E/ http://2bigtelecomguys.com/2008/07/18/welcome-to-our-telecom-world/#comments Fri, 18 Jul 2008 01:26:36 +0000 The 2 Big Guys http://2bigtelecomguys.com/?p=3 Our first episode of our 2 Big Telecom Guys Telecast features our hosts Jeff Brodie and Rob Metras introducing the telecast to you and outlining the benefits you will receive from listening to us. (...) Our first episode of our 2 Big Telecom Guys Telecast features our hosts Jeff Brodie and Rob Metras introducing the telecast to you and outlining the benefits you will receive from listening to us. We will be talking about business communications, telephone systems, carrier relations, computer networking and integrated unified communication systems. If you are a small or medium business owner or operator you can pick up tips that will allow you to save money on your telecommunication costs and to enhance the effectiveness of your business. As seasoned professionals in the telecom world we will share our knowledge and perspective to help you make smart choices that will help your business grow and prosper. We are always interested in your comments on this telecast and encourage you to comment on this post. Click below on the comments tab and let us know what you want covered.

Episode 1- Welcome to Our World

Episode1-2BigTelecomGuys.mp3



My Podcast Alley feed! {pca-1dde1f268dde68f59a13812e6a576108}

Spread the Word!

]]> http://2bigtelecomguys.com/2008/07/18/welcome-to-our-telecom-world/feed/ noOur first episode of our 2 Big Telecom Guys Telecast features our hosts Jeff Brodie and Rob Metras introducing the telecast to you and outlining the benefits you will receive from listening to us. (...)2 Big Telecom Guys Telecast -Business Communication Tips You Can Usetelephone,systems,voip,pstn,small,business,communications,saving,money,cost,optimization,telecom,telephones,crm,integrated,communications,unified,messaging,teleworking,telecommuting,small,business,telephone,carrier,expense,reductionhttp://2bigtelecomguys.com/2008/07/18/welcome-to-our-telecom-world/ Rob Metras & Jeff BrodienonadultBusiness Communication Tips and Tactics You Can Use