tag:blogger.com,1999:blog-6212938993885439898Fri, 27 Sep 2024 09:45:56 +0000Servant LeadershipLessons in Servant LeadershipMatt KosecSouthwest AirlinesBook ReviewLife/work BalanceCarrollton Police DepartmentCommunityCallingCelebrationCelebration RestaurantDuane TrammellImagingPygmalion EffectSustainabilitySystems ThinkingVSLLCAMCA's Servant Leadership Blogshttp://amcainc.blogspot.com/noreply@blogger.com (AMCA)Blogger34125tag:blogger.com,1999:blog-6212938993885439898.post-587087379646704254Mon, 16 May 2011 15:09:00 +00002011-05-16T10:09:45.834-05:00Servant Leadership by Duane TrammellMany of our Clients and friends are baby boomers who are caring for aging and ailing parents now. When this happened to me, I remarked…”they should have had a college course in this. I could have used it much more than Algebra.” But somehow, the right people come into our lives when we need them. Larry Kinard has been one of those special people. Larry was a former manager http://amcainc.blogspot.com/2011/05/master-teacher-of-servant-leadership.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-5970997947949427595Wed, 04 May 2011 14:17:00 +00002011-05-04T09:17:29.270-05:00Celebration RestaurantCommunityServant LeadershipIf you go to Celebration Restaurant expecting excellent food and outstanding service, you will leave happy and satisfied. You will, however, have just experienced the two more visible reasons for the success of Celebration. The back story is that Celebration Restaurant and Market is a servant leadership organization. There are many examples of how Ed Lowe and his partners have implemented servanthttp://amcainc.blogspot.com/2011/05/taste-of-servant-leadership.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-4268841897275993053Mon, 18 Apr 2011 21:08:00 +00002011-04-18T16:08:25.789-05:00Carrollton Police DepartmentServant LeadershipWritten by Nicole Lowe, Public Safety Telecommunication Supervisor, Carrollton Police Department As we all know, servant leaders are found throughout an organization. They are not all at the top of the hierarchy. Nicole Lowe, a dispatcher for the Carrollton Police Department is a great example of a servant leader who positively impacts the people she works with as well as the rest of the http://amcainc.blogspot.com/2011/04/making-difference-servant-leadership-in.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-2357372281792196819Mon, 04 Apr 2011 15:18:00 +00002011-04-04T10:18:22.161-05:00Life/work BalanceServant LeadershipSouthwest AirlinesAt the most recent Southwest Airlines Culture Committee Meeting, my good friend Scott Andrezjwski, who is an Aircraft Mechanic for Southwest Airlines, told me he had taken up a new hobby and was really enjoying it. Our team has been doing research for strategies to create and maintain extraordinary Life/Work Balance so my curiosity was eager to learn more. When I asked what triggered this change http://amcainc.blogspot.com/2011/04/lifework-balance-secret-of-always.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-1226251002129216033Mon, 21 Mar 2011 18:45:00 +00002011-03-22T11:12:19.221-05:00Servant LeadershipIt was very encouraging to discover that our blog and website is being used by people from around the world. Poland, Latvia, Russia, Canada, South Korea, the Netherlands, France, Pakistan, Turkey, and several countries in South America. We are both delighted and humbled to learn that our learning community is expanding to so many corners of our planet. The term, servant leadership, is coming http://amcainc.blogspot.com/2011/03/servant-leadership-going-global.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-4677904081348556912Tue, 08 Mar 2011 17:51:00 +00002011-03-08T12:14:16.265-06:00CommunityServant LeadershipBook Review of Community: The Structure of Belonging by Peter Block In my reading I have come upon three very powerful books that are awakening fresh insight and unlimited potential regarding most of our significant current challenges. The first is Community Building, edited by my good friend, Kazimierz Gozdz with articles by Peter Senge, Michael Ray and others. The second is The Abundant http://amcainc.blogspot.com/2011/03/unlimited-power-of-community.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-5741912370212724802Mon, 21 Feb 2011 14:35:00 +00002011-02-21T08:35:27.347-06:00CelebrationLessons in Servant LeadershipThis was the 18th year for Southwest Airlines to gather at 10:30 am to celebrate an event created in their Culture Committee called Heroes of the Heart. Everyone comes wearing red. Big heart-shaped cookies are served. A quartet from the Marketing Team performed love songs and the big moment arrived. A suspense filled video described the valor under pressure and importance of the mystery team http://amcainc.blogspot.com/2011/02/heroes-of-heart-southwest-airlines.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-4753390551975822271Thu, 03 Feb 2011 16:10:00 +00002011-02-03T19:56:17.576-06:00ImagingLessons in Servant LeadershipPygmalion EffectHoma's Mom's Birthday By Homa Lewis In our work on servant leadership, we have been exploring the link between our “self talk”, the attitudes we create, and the resulting outcomes of our efforts. It is a tough assignment for work, but it can be a REALLY tall order for our family life. Recently, we went down to Wimberley, Texas to celebrate my Mother’s 80th birthday. Prior to going, I began to http://amcainc.blogspot.com/2011/02/homas-moms-birthday.htmlnoreply@blogger.com (AMCA)1tag:blogger.com,1999:blog-6212938993885439898.post-1235425471220424568Fri, 07 Jan 2011 14:41:00 +00002011-01-18T14:05:50.039-06:00SustainabilitySystems ThinkingThe first of a new year always invites reflection. I confess that I have been thinking about how I celebrate the holidays for several years. The traditional image of a tree loaded with gifts below it and the opening of the packages followed by clean up. Several trash bags filled with wrapping paper and ribbons, boxed and styrafoam peanuts now headed for the land fill. And in the alley all up and http://amcainc.blogspot.com/2011/01/reflections-on-celebrating-holidays_07.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-7587197980085698517Mon, 27 Dec 2010 16:00:00 +00002011-01-04T16:20:30.842-06:00Lessons in Servant LeadershipMatt KosecServant LeadershipPart 4 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “The servant always accepts and empathizes, never rejects. The servant as leader always empathizes, always accepts the person but sometimes refuses to accept some of the person’s effort or http://amcainc.blogspot.com/2010/12/lessons-in-servant-leadership-dinner.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-1283754683784486442Mon, 20 Dec 2010 16:00:00 +00002010-12-20T10:00:03.098-06:00Lessons in Servant LeadershipMatt KosecServant LeadershipPart 3 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “…the servant views any problem in the world as in here, inside oneself, not out there. And if a flaw in the world is to be remedied, to the servant the process of change starts in here, in http://amcainc.blogspot.com/2010/12/lessons-in-servant-leadership-courage.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-834227022103490138Mon, 13 Dec 2010 16:00:00 +00002010-12-16T16:16:42.176-06:00Lessons in Servant LeadershipMatt KosecServant LeadershipPart 2 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “…the only authority deserving one’s allegiance is that which is freely and knowingly granted by the led to the leader in response to, and in proportion to, the clearly evident servant http://amcainc.blogspot.com/2010/12/lessons-in-servant-leadership-vow-of.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-7205928971593127937Mon, 06 Dec 2010 16:00:00 +00002010-12-07T15:48:18.632-06:00Lessons in Servant LeadershipMatt KosecServant LeadershipPart 1 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “…only a true natural servant automatically responds to any problem by listening first…The best test of whether we are communicating at this depth is to ask ourselves first: Are we really http://amcainc.blogspot.com/2010/12/lessons-in-servant-leadership-from-monk.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-5833246473436240334Tue, 30 Nov 2010 14:25:00 +00002010-11-30T08:25:09.770-06:00Servant LeadershipAMCA and Luminant Comanche Peak Nuclear Power Plant have been partnering together to build a culture of Servant Leadership since 1990.  Kurt Schultz, an employee at CPNPP, recently sent us an excellent definition of servant leadership in a short paper his 15 year old son, C/Sgt Steven Schultz, wrote about the role that service and sacrifice play in leadership.  Sometimes the voice of http://amcainc.blogspot.com/2010/11/application-of-servant-leadership.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-739555014366830040Fri, 12 Nov 2010 22:29:00 +00002010-11-12T16:29:48.671-06:00Servant LeadershipSouthwest AirlinesSince I first began flying SWA in and out of Lovefield, I’ve noticed the Extraordinary enthusiasm and ‘can do‘spirit of skycaps at SWA.  One who immediately won my heart over and over is Issom Willis who proudly welcomes Customers at Lovefield baggage curbside check in.  But what he does is just the way Southwest teaches all their Employees to serve Customers. Warrior Spirit, Leading http://amcainc.blogspot.com/2010/11/issom-willis-24-years-of-extraordinary.htmlnoreply@blogger.com (AMCA)1tag:blogger.com,1999:blog-6212938993885439898.post-7728887259853692514Fri, 29 Oct 2010 21:47:00 +00002010-10-29T17:09:04.303-05:00Servant LeadershipSouthwest Airlines Three tired travelers raced to gate 43 at Houston Hobby Airport, hoping to fly home on standby. Two Southwest Airline Gate Agents, Renee and Tom, decked out in festive T-Shirts quickly and efficiently found three open seats and "cackled" gleefully, knowing they had just won our hearts with great Customer Service! Thanks to skycap, Ozzie, and flying Business Select (great deal! Only costing a http://amcainc.blogspot.com/2010/10/southwest-airlines-goes-all-out-for.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-3564797520602844387Tue, 19 Oct 2010 15:07:00 +00002010-10-19T10:09:34.602-05:00Carrollton Police DepartmentMatt KosecServant LeadershipFor most police officers or fire fighters their badge number is something they will always remember and cherish.  Organizations assign numerous employee or payroll numbers, but none hold the significance of a badge number.  In most cases it is a connotation of seniority; or a reminder for the new officer the lack thereof.  Regardless, the badge number represents far more than a http://amcainc.blogspot.com/2010/10/calling-of-servants-heart.htmlnoreply@blogger.com (AMCA)1tag:blogger.com,1999:blog-6212938993885439898.post-7219504117035510026Thu, 07 Oct 2010 18:44:00 +00002010-10-19T10:10:48.399-05:00Duane TrammellLife/work BalanceServant LeadershipOne of my favorite learning activities we do in our You Don't Have to Go Home from Work Exhausted! workshop is to recall favorite moments in your life and use these as reference points to create new energy. Sometimes, Ann will lead participants in an imaging exercise recalling favorite ways we played as children; other times we will talk about fun things you can do in 2-5 minutes, on weekday http://amcainc.blogspot.com/2010/10/energy-memories-and-state-fair-of-texas.htmlnoreply@blogger.com (AMCA)1tag:blogger.com,1999:blog-6212938993885439898.post-4139892078983841899Mon, 04 Oct 2010 13:21:00 +00002010-10-04T08:21:15.740-05:00When we learn that someone close to us has just lost a parent, one can struggle to know what to do or say. There are all the obvious things, “I’m so sorry. How can I help? Please go be with your family. We will cover for you at work.” And of course, going to be with the friend during the family evening and at the funeral is an appreciated way to support. Recently, I was visiting a new client, http://amcainc.blogspot.com/2010/10/our-last-conversation-with-someone.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-5550096323678600358Wed, 25 Aug 2010 21:55:00 +00002010-08-25T16:55:21.159-05:00A friend and Client, Steve Smith, Plant Manager at CPNPP, said, “If you don’t welcome feedback as a gift, maybe that’s because you don’t get very much feedback. And maybe that’s because you choose to think of it as criticism and take it personally.” I thought this was very perceptive of him to see it as a system, one piece influencing the other.  He went on to say, “We can’t grow as fast orhttp://amcainc.blogspot.com/2010/08/welcoming-feedback-as-gift-joys-of.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-41309994244126090Wed, 04 Aug 2010 21:32:00 +00002010-08-30T13:22:27.898-05:00Book ReviewSeveral Saturdays ago, my husband, Larry, and I went to hear Greg Mortenson, the mountaineer who wrote Three Cups of Team and Stones in Schools.  Greg told his story of losing his way in the mountains and being rescued by his Sherpa and a remote village in the Himalayas.  And then promising to find a way to build a school for the girls of this remote village. Over the past 16 years, http://amcainc.blogspot.com/2010/08/true-story-of-problems-becoming.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-7731638143840516661Wed, 28 Jul 2010 13:50:00 +00002010-07-28T08:50:00.313-05:00Life/work BalanceI was reflecting on my gardening and how much joy it brings to me when I do it and when I walk in my garden or simply viewing it from afar. It nurtures my creative spirit. I want to do more. I love to harvest vegetables and herbs to eat from our garden. And I love to cut flowers to enjoy inside at my desk or to give to others. I noticed that my list making for the weekend is an HBDI thing. http://amcainc.blogspot.com/2010/07/liberating-myself-from-toxic-thinking.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-4291851486668978517Tue, 06 Jul 2010 21:55:00 +00002010-07-06T16:56:41.040-05:00Servant LeadershipSouthwest Airlines Leaders have a powerful opportunity to transform the results of their businesses and win a high new level of ownership and loyalty from Employees and Customers by replacing the traditional single bottom line accounting to a triple bottom line. A triple bottom line balances profitability, people (how Employees, Customers, vendors, supplies, and people in the community are treated) and planet (http://amcainc.blogspot.com/2010/07/triple-bottom-line.htmlnoreply@blogger.com (AMCA)0tag:blogger.com,1999:blog-6212938993885439898.post-900417413522190102Fri, 11 Jun 2010 20:42:00 +00002010-06-11T15:42:44.082-05:00Servant LeadershipVSLLC             Cynthia Watson, one of the executive leaders in our Virtual Servant Leadership Learning Community, shared a story of a morning recently when she was feeling very peaceful while in line at Starbucks when a person stepped in front of her. Not wanting to confront the person, she continued to enjoy her state of being at peace http://amcainc.blogspot.com/2010/06/contagious-acts-of-kindness-servant.htmlnoreply@blogger.com (AMCA)2tag:blogger.com,1999:blog-6212938993885439898.post-6252142908120326600Thu, 13 May 2010 19:17:00 +00002010-05-13T14:17:40.338-05:00Servant LeadershipYesterday in our Virtual Servant Leadership Learning Community (VSLLC) call we were focusing on discovering and growing personal genius. There were two stories that caught my attention. John Lochner told of being in Maui in December, enjoying time with his wife, when he got a call that a very special close friend had died unexpectedly. Then he learned that the friend’s son was driving four http://amcainc.blogspot.com/2010/05/sustaining-voice-from-maui-on-long_13.htmlnoreply@blogger.com (AMCA)0