American Express: Press Center

American Express Redefines Premium with The New Platinum Card®

Thu, 02 Mar 2017 00:00:00 -0500

American Express today announced a new generation of benefits for its iconic Platinum Card. The benefits are built for today’s global travelers who enjoy exclusive access, unique experiences and best-in-class service whether they’re traveling across the globe or in their home city.

Starting on March 30, 2017, consumers with The Platinum Card^® will receive exclusive access in the Uber app to a new Uber Rides with Platinum benefit, which provides up to $200 annually in Uber credits for U.S. rides and automatic VIP status where available. Platinum Card Members will also receive 5X Membership Rewards points on eligible hotels booked on amextravel.com. This is in addition to the recently unveiled 5X Membership Rewards points on airfare booked directly with airlines or American Express Travel. Card Members will also get access to an expanded Global Lounge Collection, a new Global Dining Collection, more global events, enhanced mobile servicing options, and all of the other benefits that currently come with Platinum Card Membership.

“Because we’ve built long term relationships with our Platinum Card Members, we have a deep understanding of what they value most about their Membership – access to exclusive experiences, rich travel rewards and superior service,” said Janey Whiteside, senior vice president and general manager of Global Charge Products, Benefits & Services, American Express. “We’re elevating the Platinum Card to further deliver in these key areas, while providing new benefits that enhance their lifestyles. We want to ensure that we’re continually exceeding our Card Members’ expectations.”

Uber Rides with Platinum
American Express is deepening its relationship with Uber, a service regularly used by a large portion of American Express Card Members. Through the new Uber Rides with Platinum benefit, which is delivered in an exclusive Uber in-app experience, Platinum Card Members will receive up to $200 in annual Uber credits for rides within the United States as well as Uber VIP status where available. Card Members will receive $15 in Uber credit per month, with an additional $20 bonus in December, when they add their American Express Platinum Card as a payment method to the Uber app.

“This premium, first-of-its-kind benefit gives Platinum Card Members another reason to use Uber – a reliable, safe way to travel in 450 plus cities around the world," said Emil Michael, Chief Business Officer, Uber. "We’re excited to continue to expand our longstanding partnership with American Express to provide even more Card Members with valuable rewards and VIP treatment when they ride with Uber.”

The Next Generation of Platinum Card Membership
In addition to the new Uber benefit, American Express has redesigned the Platinum Card to give Card Members a complete range of benefits they can rely on at every step of their journey.

5X Membership Rewards: In addition to the recently unveiled 5X points for flights when booked directly with airlines or American Express Travel, Card Members will be able to receive 5X Membership Rewards points for eligible hotels booked on amextravel.com.
Expansion of the Global Lounge Collection: Platinum Card Members have access to the growing Global Lounge Collection, which provides access to the most airport lounges from any U.S. credit card. The Global Lounge Collection unlocks access to more than 1,000 American Express and partner airport lounges, in more than 500 cities, across 120 countries, including future Centurion Lounge locations in Hong Kong and Philadelphia scheduled to open later this year.
Complimentary Additional Gold Cards: Platinum Card Members will be able to add Additional Gold Cards on their Platinum Card Account for no annual fee and existing Additional Gold Cards will also have no annual fee. Card Members can earn Membership Rewards points for all eligible purchases made by their Additional Card Member(s).
Access to a new Global Dining Collection: American Express has partnered with world-renowned chefs, including Thomas Keller, Daniel Humm, Stephanie Izard and José Andrés, to provide Platinum Card Members with access to one-of-a-kind dining experiences like the EMP Summer House in the Hamptons, a pop-up restaurant from the Eleven Madison Park team exclusively available for American Express Card Members. Card Members will also get access to exclusive reserved seating, culinary events and other exciting benefits.
More Global Events: American Express is expanding its By Invitation Only® program to include more Card Member experiences in top destinations around the world, such as premium access to the Grand Prix de Monaco, an enthusiast’s dream trip through French wine country and a global fashion tour with Harper’s Bazaar to celebrate the iconic magazine’s 150th Anniversary.
Continued value at Fine Hotels and Resorts: Platinum Card Members can receive valuable benefits including complimentary daily breakfast for two and guaranteed 4PM late checkout offering an average total value of $550 whenever they book at a Fine Hotels and Resorts property with American Express Travel.
New Card Design: In addition to the enhanced benefits for Platinum Card Members, American Express is introducing a new, sleek metal Card design.

These are part of a growing roster of benefits that Platinum Card Members can already take advantage of including: up to $200 Airline Fee Credit that can be used for incidental fees such as baggage on a selected airline each year, Starwood Preferred Guest^® Gold Status and Hilton Honors™ Gold Status, access to the Delta Private Jet program, complimentary access to Wi-Fi hotspots provided by Boingo Wireless, a Fee Credit for Global Entry or the TSA Pre✓^® program application and no foreign exchange fees.

True to the brand’s heritage of service, American Express is also bringing personalized service to Card Members’ pockets by offering Platinum Card Members seamless access to concierge, travel and Customer Care Professionals through the Amex Mobile app. Also coming to the app is a lounge finder feature that will easily allow Card Members to find one of the 1,000 plus lounges in the Global Lounge Collection when they are on the go.

Beginning on March 30, the new annual fee for the Platinum Card will be $550. For existing Platinum Card Members, the new annual fee will take effect on Card Members’ annual renewal date on or after September 1, 2017.

Terms and Limitations apply. More information about these new benefits can be found at: americanexpress.com/platinumupdate.

About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, foursquare.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, Accertify, corporate card, business travel and corporate responsibility.

American Express Takes Its Premium Airport Lounge Program Global; The CENTURION® Lounge Coming to Hong Kong and Philadelphia in 2017

Tue, 31 Jan 2017 00:00:00 -0500

Today, American Express (NYSE:AXP) announced plans to bring its signature airport lounge program global, with the introduction of a new location of The Centurion Lounge in Terminal 1 of the Hong Kong International Airport (HKG), as well as a location in the Philadelphia International Airport (PHL) later this year. In addition, the existing location in Seattle-Tacoma International Airport (SEA) will be significantly expanded in the coming months.

“We’re thrilled to bring our best-in-class Centurion Lounge to Hong Kong, one of the most popular travel destinations in Asia among our premium Card Members,” said Janey Whiteside, senior vice president and general manager of Global Charge Products, Benefits & Services, American Express. “We’re also looking forward to continuing to expand our Centurion Lounges in the U.S. with the addition of a new location in Philadelphia. Philadelphia International is one of the most trafficked airports for our Card Members, as we’ve seen a ten percent increase in travel into Philadelphia in the past year alone,” said Whiteside.

The new Centurion Lounge will be located in Terminal 1 of the Hong Kong International Airport (HKG). The more than 8,000 square foot lounge will offer an escape for Card Members visiting the busy global travel hub and feature a unique selection of premium amenities, food and beverages.*

The new 6,300 square foot Centurion Lounge in Philadelphia International Airport will be located in Terminal A West and will offer amenities such as a complimentary premium bar and food menu featuring a selection of local Philadelphia favorites, floor-to-ceiling windows with expansive internal and external views, premium bathrooms and a private shower suite, as well as access to complimentary Wi-Fi and noise-buffering workspaces.

As Seattle continues to grow as a travel destination for premium Card Members, with a 12 percent increase in air travel into Seattle the past year, American Express will also be expanding the existing Seattle-Tacoma International Airport lounge location by 1,400 square feet, to bring the total space to 4,500 square feet, and which will include the addition of a private shower suite, more restrooms, a full premium bar, expanded seating and spectacular views of Mount Rainier. This expansion will build on the existing Concourse B location opposite from Gate B3, and is expected to be completed the first half of 2017.

Each Centurion Lounge location features a unique selection of exceptional amenities designed to anticipate travelers’ needs. Complimentary chef-crafted food menus, premium wines and specialty cocktails from top sommeliers and mixologists, access to high-speed Wi-Fi, premium restrooms and showers, power outlets, and private noise-buffering work stations, are just some of the examples of the world-class services guests can find within a luxurious and contemporary setting.

The Centurion Lounge network is the signature program within the broader American Express Global Lounge Collection^SM – an exclusive benefit for American Express Centurion and Platinum Card Members. The Global Lounge Collection provides our Card Members with access to the most lounges across the globe from a U.S. credit card, including access to more than 1,000 lounges around the world, in 500 plus cities, across 120 countries and counting. In addition to The Centurion lounge network, the Global Lounge Collection also includes access to International American Express lounges, Delta Sky Club® for Card Members flying on Delta, Priority Pass^TM Select Lounges upon enrollment, and Airspace Lounges. Card Members can find a lounge at the Global Lounge Collection website.

*Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly.

**Metrics provided by American Express Travel

Near, Far, and Everywhere in Between for 2017: Amex Travel Unveils Destinations & Discoveries for the Global Traveler

Mon, 12 Dec 2016 00:00:00 -0500

From a more concierge-like approach to travel servicing and an increased focus on hotel design to the implications of a post-Brexit surge, American Express Travel experts have uncovered trends that will likely impact the state of luxury travel in 2017 based on qualitative, in-depth industry observations and internal data analysis.

“Today, affluent consumers are more knowledgeable, are often in control of their travel experiences and across all ages, are in pursuit of curation, comfort and convenience,” says Claire Bennett, executive vice president, American Express Travel. “Whether they seek added value from a flight upgrade, a recommendation for the best new restaurant in London or are traveling more often and for longer stays, consumers know what they want, and are becoming savvier about making their needs known to travel brands.”

According to American Express Travel experts, the following are trends likely to continue into 2017:

TRAVEL AGENTS, THE NEW CONCIERGES
Personalization and streamlined service are key motivators for today’s luxury traveler – who expect immediate, one-stop-shop, customized travel experiences. “We’re seizing this growing demand by cultivating a team of lifestyle experts with unparalleled relationships and in-depth industry knowledge that can offer today’s savvy global traveler elements of the trip beyond air and hotel – from VIP access to local insights on the newest restaurants to one-of-a-kind, extraordinary experiences,” says Bennett.

A MOVE TOWARDS THE FRONT
As increasing elements of the flying experience have become revenue streams for airlines, from boarding times and seat preferences to lounge access and baggage allowance, there has been a significant uptick in first-class bookings, increasing 208% YOY. “We’ve noticed that weary air travelers are opting for the convenience and value of paying one first-class fare to get it all, enhancing their overall experience and making first-class air travel the new version of the luxury all-inclusive frontier,” says Bennett.

EXTENDED EXPLORERS EMERGE
“Four times per year, for four nights – in and out – has been the tried and true American travel pattern. Today, however, we’re seeing a new American traveler emerge and a mélange of factors are contributing to the trend,” says Bennett.

Although Boomers may have the time and the money to travel for longer stays, they join travelers across generations who increasingly seek extended, immersive journeys packed with authentic, local experiences. American Express Travel booking data indicates an average 26% YOY increase in length of stay for advanced bookings among the top 20 international destinations. But Bennett says age is not always a factor here. “As travel experts, it is imperative that we start defining travelers by psychographics and not solely demographics.”

“Technology and the ability to remain connected is a key factor why this is possible; it enables all travelers to plug in on location, making it easier to extend vacations, and business trips into longer getaways. When you can work wherever you are, these super explorers are saying: let’s go,” says Bennett.

HOTELS AS LIFESTYLE BRANDS
“Niche is nice. Lifestyle, fashion, fitness, culinary and design brands are latching onto the growing demand of customized travel and highly personalized experiences based on their founding product and catering to fans of their brand aesthetic and promise in the travel space,” says Bennett. Equinox, West Elm, Baccarat, Bulgari, Nobu and Restoration Hardware are among the brands breaking new ground in the travel and hospitality space to offer innovative ways to further engage their customer base in an age of bespoke travel. These companies join established hoteliers who have created their own design-focused brands, such as Marriott’s Edition and Hyatt’s Andaz. “According to American Express Travel booking data, we are seeing a more than 30% spike in bookings for lifestyle-inspired, design-focused hotels in the US for 2017.”

NEAR, FAR, AND EVERYWHERE IN BETWEEN FOR 2017
From a post-Brexit surge to a centennial celebration, these are the top trending destinations for the upcoming year according to American Express Travel experts:

Ulaanbaatar, Mongolia
Reykjavik, Iceland
Tokyo, Japan
Fogo Island, Newfoundland
London, England

Goa, India
Bozeman, Montana
Vancouver, Canada
Auckland, New Zealand
Paris, France

About American Express Travel
American Express Travel is a global full-service travel and related lifestyle services provider. For over 100 years, American Express has helped those who love to travel customize and elevate their trip experience through world-class service, exclusive programs and premium benefits. Customers have many options for accessing these services and can travel with confidence by having support from American Express whether booking online at www.amextravel.com or speaking with travel and lifestyle experts on the phone or in retail locations.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, corporate card, business travel and corporate responsibility.

Jingle All the Way Home and Abroad: Holiday Travel Spend More than Doubles This Year

Tue, 06 Dec 2016 00:00:00 -0500

Whether to Grandma’s house or an all-inclusive resort they go, half of all Americans plan to travel this holiday season (52%, on par with 2015), expecting to spend an average of $1,521, a whopping 151% increase from 2015 ($605), according to the latest American Express Spending & Saving Tracker.

Consumers site the top reason to travel this holiday season is to visit family or friends (53% vs. 58% in 2015), followed by treating oneself or family members to a vacation (31% vs. 30% in 2015). The average American is expected to travel with five people, putting the overall cost of a family holiday vacation at $9,129.

“The holiday season has always been one of the most popular times to travel, but this year, Americans plan to spend significantly more,” said Claire Bennett, Executive Vice President of American Express Travel. “One reason for an increase in spend can be attributed to their desire for shared experiences and therefore their willingness to spend on activities and events with family and friends.”

While traveling, Americans anticipate spending more on dining out (36%), activities and entertainment (33%) and upgrading their accommodations (25%) this holiday season. Upgrades seem to be the name of the game, with significantly more consumers choosing a more expensive destination (18%) and more flying first or business class (15%).

Click to enlarge

Planes, Trains & Automobiles
Among those traveling this holiday season, the majority of Americans will stay within the U.S. (75% vs. 81%), ranking the Northeast as the top destination (30%), followed by the Southeast (26%) and Southwest and Midwest (both 19%). A smaller percentage will travel abroad (12% vs. 10% in 2015) or travel both domestically and internationally (11% vs. 8% in 2015).

When it comes to mode of transportation this holiday season, intentions to go by car have decreased (58% vs. 65% in 2015), those planning on flying has increased significantly (50% vs. 43% in 2015) and still fewer plan to travel by train (10% vs. 9% in 2015) or bus (8% vs. 9% in 2015).

Travel Splurges and Trade-Offs
While a majority of Americans will take trips over the holiday season, Americans generally find travel to be worth the splurge, according to 63% who would take a trip if the opportunity arose (vs. 60% in 2015). In fact, 87% of Americans are willing to exceed their travel budget, despite a specific season, and they’re willing to go over budget specifically for:

Unique experience relative to location (62%)
Local cuisine (45%)
Souvenirs (32%)
First-class airfare (13%)

While consumers are willing to exceed budgets for certain travel experiences and items, they will work to offset holiday travel costs by researching deals online (59% vs. 62% in 2015) and using loyalty or rewards points for all or partial payment of their travel (34% vs. 34%). In a sign that travel agents are growing in popularity, 17% of consumers say they will work with a travel agent who can navigate holiday fares (vs. 13% in 2015).

When deciding how to pay for their travels, 27% of Americans say they’ll pay with credit/charge cards, followed by debit cards used (24% vs. 20%) and credit card rewards points (15% vs. 12%). And, if you are hoping for someone to “gift” you that getaway you deserve, you’re not alone, considering that almost three in four (71%) consumers are willing to forgo holiday gifts to take a vacation (similar to last year’s 70%).

Still Plugged in While “Out of Office”
As much as Americans unplug, they’re still connected—either to their jobs or to their social networks. When traveling for leisure, only one in three employed Americans are willing to respond to work emails (33%) – versus 46% of Millennials who would respond to work e-mails on vacation.

Staying plugged in isn’t always about staying on top of work. Social sharing is a big reason why travelers are locked to their mobile phones, with 26% of American’s posting more than usual on their social channels while traveling. In fact, of those who post more on social media while on vacation, 62% say they share twice as many social media posts while on vacation.

About the American Express Spending & Saving Tracker
The American Express Spending & Saving Tracker research was completed online among a random sample of 1,540 adults, including the general U.S. population, an affluent demographic defined by a minimum annual household income of $100,000. Interviewing was conducted by Ebiquity from November 2-7, 2016. The results have an overall margin of error of +/- 2.5 at the 95 percent level of confidence.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, corporate card, business travel and corporate responsibility.

About Ebiquity
Ebiquity is a leading independent marketing analytics specialist. They provide objective data insights to major brands worldwide, helping them navigate the evolving marketing landscape to achieve business success. They work with over 80% of the world’s biggest advertisers and offer industry-leading services including Marketing Effectiveness, Multi-channel Analytics, Agency Pitch Management, Agency Contract Compliance, Digital Performance Measurement, and Media Auditing. Ebiquity employs over 900 people in 19 offices in 14 countries worldwide.

Global Travel Trends Spark Expansion of Amex Travel Hotel Program

Thu, 10 Nov 2016 00:00:00 -0500

Aligning with global travel trends, American Express Travel’s FINE HOTELS & RESORTS will expand in 2017, with the introduction of 77 properties in trending and emerging markets, also debuting a new niche collection that reflects the preferences of today’s family-focused, luxury travelers. The exclusive hotel program – now over 25 years old – has expanded by nearly 50% over the last five years and 11% since 2016. The FINE HOTELS & RESORTS program offers premium Card Members an exclusive suite of complimentary benefits with an average total value of $550* when booked through American Express Travel.

“Every year, we evolve our portfolio of properties based on hotel industry and customer trends and we partner with the best of the best in the industry,” says Allison Beer, Vice President, Strategic Partnerships, American Express Travel. “Our lodging programs are comprised of superior hotel options – a roster that’s carefully curated with our Card Members in mind. We examine internal data, conduct independent property evaluations and place great emphasis on the direct feedback we receive from Card Members to further enhance these exclusive programs. Based on all those inputs, we strive to make Fine Hotels and Resorts the best curated program in the industry.”

Meeting the needs of the evolving global traveler, FINE HOTELS & RESORTS will expand to new global markets including Copenhagen, Cape Cod and Bath and emerging leisure markets such as Sri Lanka, Ecuador and Mongolia.

In 2017, the exclusive FINE HOTELS & RESORTS program will include over 975 best-in-class properties – selected based on a stringent criteria including, but not limited to, luxury product offering, exceptional service and Card Member satisfaction. A sampling of new FINE HOTELS & RESORTS properties include:

Velaa Private Island – A collection of private retreats located in a unique archipelago in Noonu Atoll, this private island escape caters to the experiential traveler, and is designed purely with luxury in mind using local materials to create an over-the-water sanctuary where the Indian Ocean takes center stage.
Waldorf Astoria Beverly Hills – A luxurious urban oasis opening in spring of 2017 at the corner of Wilshire and Santa Monica Boulevards. The property is designed for travelers seeking personal attention, comfort and privacy in a glamorous setting. The hotel features guest rooms with oversized private balconies, as well a rooftop pool deck accessible only to hotel guests – the largest roof deck of its kind in Beverly Hills.
Ham Yard Hotel – A stylish hotel set in the heart of bustling Soho near Piccadilly Circus. Ham Yard Hotel has a distinct urban village feel revolving around a tree-filled garden, outdoor restaurant and bar and 12 individual boutiques. The property features a drawing room, library, Soholistic Spa, bowling alley, and rooftop garden with sweeping views of the London skyline.

To deliver premium experiences that reflect the lifestyles and needs of each individual traveler, the program will now also include a new distinct collection in 2017, catering to family-centric travel which highlights properties that offer supervised programs to engage children.

This collection joins existing collections – Boutique, Design and Card Member Favorites – which cater to various experiential and lifestyle demands.

About American Express Travel
American Express Travel is a global full-service travel and related lifestyle services provider. For nearly 100 years, American Express has helped those who love to travel customize and elevate their trip experience through world-class service, exclusive programs and premium benefits. Customers have many options for accessing these services and can travel with confidence by having support from American Express whether booking online at www.amextravel.com or speaking with travel and lifestyle experts on the phone or in retail locations.

About FINE HOTELS & RESORTS
FINE HOTELS & RESORTS provides American Express Platinum Card® Members exclusive access to a suite of complimentary benefits with an average total value of $550^* when they book through American Express Travel:

Noon check-in, when available
Room Upgrade upon arrival, when available¹
Daily breakfast for two people
Complimentary Wi-Fi
Guaranteed 4pm late checkout
Unique amenity valued at US$100, such as a food and beverage credit or one way private sedan transfer²

Learn more at https://www.americanexpressfhr.com.

About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, foursquare.com/americanexpress, linkedin.com/companies/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

^* Average value based on FINE HOTELS & RESORTS bookings in 2015 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability, and use of benefits.

¹ Certain room categories are not eligible for upgrade; call Platinum Travel Service for details.

² Special amenity varies by property; call Platinum Travel Service for details.

New Travel Benefits for American Express Platinum Card Members and Business Platinum Card® Members

Wed, 05 Oct 2016 00:00:00 -0400

Today American Express is announcing an expansion of the travel benefits that have helped make the Platinum Card the category leader for more than 30 years. Beginning October 6, consumers with a Platinum Card from American Express will receive 5X Membership Rewards points on airfare booked directly with airlines or through American Express Travel.

“Travel is an important part of our Card Members’ lives and it’s becoming even more so for a new generation who are global and drawn to the access, experiences and service that come with American Express® Membership,” said Denise Pickett, president, U.S. consumer services for American Express. “Our new travel benefits come just before the busiest travel season and offer valuable rewards to Card Members. You’ll see further enhancements for Platinum and Business Platinum Card Members and new programs that leverage the expanded network of small business merchants who now welcome American Express. We also plan to continue building on the success we’ve had throughout the year in acquiring new customers across all our Card products.”

Business Platinum Card Members can now earn 50% points back when using Membership Rewards® Pay with Points through American Express Travel to book a flight with their selected airline. They will also receive this benefit when booking a first or business class ticket with any airline. In addition, Business Platinum Card Members can earn 1.5X Membership Rewards points per dollar spent on any purchase of $5,000 or more.

Platinum Card Members and Business Platinum Card Members also have access to American Express’ Global Lounge Collection, which offers entry into the most airport lounges across the globe. With more than 1,000 lounges, in 500 plus cities, across 120 countries and counting, the Global Lounge Collection includes American Express’ award winning Centurion® lounge network, International American Express lounges, Delta Sky Clubs®, Priority Pass™ Select, and Airspace Lounges.

These rewarding experiences are part of a growing roster of travel benefits that Platinum Card Members and Business Platinum Card Members can take advantage of including: a $200 Airline Fee Credit for incidental benefits like baggage, with their selected airline, upgrades to Starwood Preferred Guest® Gold Status and Hilton HHonors™ Gold Status, complimentary benefits when booking with the FINE HOTELS & RESORTS, access to the Delta Private Jet program, complimentary access to Wi-Fi hotspots provided by Boingo Wireless and a Fee Credit for Global Entry or the TSA Pre✓® program application.

Terms and Limitations apply. More information about these new benefits can be found starting October 6 at americanexpress.com.

About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, foursquare.com/americanexpress, linkedin.com/companies/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, corporate card, business travel and corporate responsibility.

American Express® and Delta Private Jets Announce New Partnership

Tue, 30 Aug 2016 00:00:00 -0400

With a shared focus on exceptional service and innovative solutions for the business and leisure traveler, American Express and Delta Private Jets have joined forces to offer a new suite of travel benefits opening a new gateway of custom travel opportunities for select Card Members.

The new Premium Private Jet Program offers a reduced fee for Platinum Card Members who purchase the Delta Private Jets Card Membership, as well as a wide range of other benefits offering control, convenience and style in the air.

“Our Card Members love to travel, and they depend on us to not only make their journey more comfortable, but also make travel more seamless,” said Janey Whiteside, SVP Charge and Benefits for American Express. “Partnering with Delta Private Jets opens up one of the most premium travel experiences for our most jet-setting Card Members, giving them access to a custom, private travel experience at a value and with benefits available only with their Platinum or higher level Card.”

David Sneed, Executive Vice President and Chief Operating Officer of Delta Private Jets, noted, “At Delta Private Jets, we are focused on exceeding the expectations of every traveler, before, during and after their flight. We welcome this opportunity to deliver an outstanding benefit and experience for American Express Card Members with the new Premium Private Jet Program.”

The new agreement further expands American Express’ existing relationship with Delta Air Lines. American Express currently offers multiple cobranded credit cards with Delta that help Card Members get more miles and earn status faster, and Card Members can also transfer Membership Rewards points into their Delta SkyMiles® account via the points transfer program.

For access to the Premium Private Jet Program, Card Members can call Platinum Travel Service at 800-525-3355 or visit deltaprivateeverywhere.com/amex to learn more.

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About Delta Private Jets
Delta Private Jets, Inc., a wholly owned subsidiary of Delta Air Lines, Inc. (NYSE: DAL), provides aircraft charter services, aircraft management and its distinctive Delta Private Jets Card. The company also operates an FBO (Fixed Base Operation), the Delta Jet Center, at the Cincinnati/Northern Kentucky International Airport (CVG), as well as the Tech Service Center, a comprehensive Maintenance, Repair and Overhaul facility (MRO). Delta Private Jets combines more than 30 years of experience serving the needs of luxury travelers for business and pleasure with the resources of one of the world's largest airlines to provide a truly innovative travel solution. With more than 70 aircraft in the fleet across four size categories, Delta Private Jets consistently receives awards for outstanding customer service and has continuously held the coveted ARGUS Platinum safety rating longer than any other operator in the world. Flights are operated by Delta Private Jets, Inc. , an FAA-certificated Part 135 air carrier, or by another FAA-certificated Part 135 or Part 121 air carrier. Additional information is available at deltaprivatejets.com.

American Express Rewards New Blue Cash Everyday® Card Members with Special Travel Offer

Thu, 04 Aug 2016 00:00:00 -0400

American Express today announced a new special offer for the Blue Cash Everyday® Card, which features an extra cash back bonus for new Card Members who make travel purchases with the Card in the first six months.

New Card Members will have the opportunity to earn up to $300 cash back, including 5% back on $4,000 in eligible travel purchases, up to $200. Eligible travel purchases include airfare, hotel rooms, cruises, select car rental companies, vacation packages and third party booking sites.

New Card Members can earn up to $200 cash back in the form of statement credits with a new incentive that rewards them with 5% cash back on the first $4,000 spent on eligible travel purchases in the first six months.¹
Additionally, new Card Members will earn $100 cash back in the form of a statement credit after spending $1,000 on the card within the first three months of membership.¹

"We are pleased to offer our new Blue Cash Everyday Card Members the opportunity to earn even more cash back on the travel purchases they love to make. As always, our Card Members are backed by the service and security of American Express whenever they use their Card," said Jed Scala, Senior Vice President of Consumer Lending at American Express. "The Blue Cash Everyday Card provides our Card Members with valuable cash back benefits on the purchases they make every day, including extra cash back at U.S. supermarkets, U.S. gas stations and select U.S. department stores – all with no annual fee.²"

American Express' no annual fee² Blue Cash Everyday Card gives Card Members more cash back for the purchases they make every day, including 3% cash back at U.S. supermarkets, on up to $6,000 per year in purchases (then 1%); 2% cash back at U.S. gas stations; 2% cash back at select U.S. department stores; and 1% cash back on other purchases. Cash back is received in the form of Reward Dollars that can be redeemed as a statement credit.³

For more information or to apply for the Blue Cash Everyday Card, consumers can visit americanexpress.com/us/credit-cards/blue-cash-everyday.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, corporate card, business travel and corporate responsibility.

Terms and Conditions

¹ $100 Welcome Bonus
To qualify for the $100 statement credit, you must make purchases with your Blue Cash Everyday Card from American Express that total $1,000 or more within your first 3 months of Card Membership starting from the date your account is approved. In rare instances, your period to spend $1,000 may be shorter than 3 months if there is a delay in receiving your Card. Also, purchases may fall outside of the 3 month period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. (For example, if you buy goods online, the purchase date may be the date the goods are shipped). The statement credit will be applied 6-8 weeks after the spend threshold is met. Qualifying purchases can be made by the Basic Card Member and any Additional Card Members on a single Card Account. Purchases to meet the spend requirement do NOT include fees or interest charges, balance transfers, cash advances, purchases of traveler's checks, purchases or reloading of prepaid cards, or purchases of any cash equivalents. Additional Card Members on your account are not eligible for this offer. To receive the $100 statement credit, your Card account must be active, in good standing, and not in default at the time the statement credit is posted to your Card account. For questions regarding your Card account, please call the number on the back of your Card. American Express reserves the right to modify or revoke offer at any time.

5% Promotional Offer
You get 5% back on eligible travel purchases as statement credits, on the first $4,000 in purchases made on the Card Account within your first 6 months of Card Membership starting from the date your account is approved (up to $200 back).

Eligible travel purchases include purchases: of airfare on a scheduled passenger carrier purchased directly from airlines (charter flights and private jet flights are NOT included), of hotel stays (timeshares, banquets and events are NOT included), from select major car rental companies, from cruise lines, from travel agencies, and from tour operators. Please visit americanexpress.com/travelrewards for more information about eligible travel purchases.

Purchases may fall outside of the 6 month period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. Merchants are assigned codes based on what they primarily sell. You will not get 5% back if the merchant's code is not eligible. You may not get 5% back on purchases made through a third-party payment account or using a mobile card reader. Codes assigned to merchants in some countries outside the U.S. may not be recognizable as eligible, and purchases at these merchants will not receive cash back.

The 5% back you earn for this special offer is in addition to any rewards you may get from using your Card Account. Cash back is received in the form of statement credits and will appear on your monthly billing statement within 8 weeks after you make a qualifying purchase. Eligible travel purchases can be made by the Basic Card Member and any Additional Card Members on the Card Account. Additional Card Members are not eligible for their own offer. To receive 5% back, your Card account must be active, in good standing, and not in default. American Express reserves the right to modify or revoke offer at any time.

² Annual Fee
There is no annual fee for the Blue Cash Everyday® Card. APRs: 0% intro APR on purchases for the first 12 months of Card Membership, based on your creditworthiness and other factors. After that, the APR will be a variable rate based on the Prime Rate, currently 13.24% to 23.24%. 0% intro APR on balance transfers for the first 12 months of Card Membership, based on your creditworthiness and other factors. After that, the APR will be a variable rate based on the Prime Rate, currently 13.23% to 23.24%. The following APRs will vary with the market based on Prime Rate. APR for Purchases: currently 13.24% to 23.24%, based on your creditworthiness and other factors as determined at the time of account opening. APR on balance transfers requested within 30 days of account opening: currently 13.24% to 23.24%, based on your creditworthiness and other factors. APR for Cash Advances: 25.49%, Penalty APR: 29.49%, Variable rates are accurate as of 08/02/2016. Other Charges: Cash Advance Fee: Either $5 or 3% of the amount of each cash advance, whichever is greater. Balance Transfer Fee: Either $5 or 3% of the amount of each transfer, whichever is greater. Foreign Transaction Fee: 2.7% of each transaction after conversion to US dollars.

³ Cash Back Program
You will receive cash back only on eligible purchases and in the form of Blue Cash Reward Dollars (reward dollars). You can redeem reward dollars for statement credits in increments of 25 whenever your available reward dollars balance is 25 or more. You cannot use cash back to pay your Minimum Due. The number of reward dollars you receive is based on a percentage of the dollar amount of your eligible purchases during each billing period. From time to time we may at our option offer you other ways to redeem reward dollars, such as for gift cards or merchandise.

Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents.

An annual reward year is 12 billing periods in a row beginning with the one that includes January 1st; if your billing cycle changes, the length of your annual reward year will also change.

You will receive a reward of 3% on the first $6,000 of eligible purchases in an annual reward year at supermarkets located in the U.S. (superstores and warehouse clubs are not considered supermarkets); 2% on eligible purchases of gasoline at gas stations located in the U.S. (superstores, supermarkets and warehouse clubs that sell gasoline are not considered gas stations); 2% on eligible purchases at select department stores located in the U.S. (the current list of select major department stores at which you can receive a 2% reward is available at americanexpress.com/rewards-info); and 1% on all other eligible purchases. Additional terms apply.

Merchants are assigned codes based on what they primarily sell. A purchase will not receive a higher percentage reward if the merchant's code is not eligible. Purchases made through a third-party payment account or on an online marketplace (with multiple retailers) will not receive a higher percentage reward. A purchase may not receive a higher percentage reward if the merchant submits the purchase using a mobile or wireless card reader or if you use a mobile or digital wallet.

Cracking the Millennial Travel Mindset: Surprising Insights on Attitudes and Behaviors

Thu, 04 Aug 2016 00:00:00 -0400

As the largest demographic since the boomers, Millennials are influencing the travel industry. According to new data released from The American Express Future of Travel and the American Express Spending & Saving Tracker, Millennials are more optimistic and plan to travel more frequently (52.8% Millennials vs. 32.1% Boomers) in the next five years and spend more on travel than boomers (58% Millennials vs. 41.3% Boomers) in the same timeframe. There are similarities too. The survey data shows both Millennials and more mature demographics share an appreciation of high-touch, human interactions, with 89% of Millennials reporting that the value of personal service cannot be replaced.

“One thing is clear, people, regardless of their age and the cost of travel, place a high value on personalized service in their travel experience," said Claire Bennett, Executive Vice President, American Express Travel, while speaking July 26 at #NoFilter: Millennial Perception vs. Reality, the first American Express Travel Salon, a series of conversations the company plans to host relevant to the travel industry.

The Salon, which featured a panel moderated by Bennett, was designed to discuss and debunk the myths surrounding Millennials and travel.

Here are four travel topics and corresponding data presented at the Salon that appear to discredit accepted millennial myths:

Opting Out of Traditional Travel Help
The most notorious myth: Millennials won’t use a travel agent. Yet, Millennials give travel agents an “A,” with 92.4% of those who have used a travel agent in the past five years reporting it enhanced their travel experience. Additionally, nearly 60% of Millennials agree they would pay more for an agent’s expertise. “Led by Millennials, travelers are beginning to articulate a vision of high-touch and high-tech service and the industry is watching,” Bennett said.

The Apple Doesn’t Fall Far from the Tree
There’s an assumption that Millennials have different travel needs than their parents, but in many cases, the data suggests that they may be more similar than they like to admit. In fact, according to American Express Travel, 76.3% of Millennials say they prefer to stay in a traditional hotel, nearly equal to boomers, and both agree (46% equally) that enhanced in-room technology is the most appealing hotel trend.

Customization and Cost
There’s a dichotomy when it comes to Millennials’ travel planning habits. On one hand, the data shows that customization is king, with nearly 70% of Millennials saying they would put in the effort to plan a personalized travel experience vs. purchasing a pre-packaged trip, yet 58.7% of Millennials report that they would choose a package if it were less expensive. Price was not the only consideration when it came to customization. By more than 25 percentage points when compared to Boomers, Millennials surveyed shared they would be willing to let brands use data from their past travel purchases to deliver a more personalized experience.

If They Don’t Document, Did it Happen?
While three-quarters of Millennials claim to prefer to live in the moment while traveling and not view experiences through the lens of their phone, the fact is the pressure to post on social media for this group is real. More than half (54.9%) feel that it is their responsibility to post reviews for the benefit of other travelers and more than a quarter (25.8%) feel they spend too much time on social media while traveling. “Previous generations simply did not face this situation,” Bennett said. “It is a constant push-pull between connection and taking the time to be present.”

About The American Express Future of Travel Study
The American Express Future of Travel study was completed online by 1,007 U.S. consumers who have traveled for leisure at least twice in the past 5 years. The study was conducted by The Futures Company between May 26 and June 3, 2015 and the results reported in this release have an overall margin of error of +/- 3.1 at the 95 percent level of confidence.

About the American Express Spending & Saving Tracker
The American Express Spending & Saving Tracker research was completed online among a random sample of 2,000 adults, including the general U.S. population, as well as an affluent demographic defined by a minimum annual household income of $100,000. Interviewing was conducted by Ebiquity between April 28 and May 4, 2016. The overall margin of error is +/- 2.5 percentage points at the 95 percent level of confidence; the results have a margin of error of +/- 2.4 among summer travelers and +/- 3.3 for millennials.

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American Express Brings Flavor and Fusion to Houston's George Bush Intercontinental Airport with the Opening of THE CENTURION® Lounge

Fri, 24 Jun 2016 00:00:00 -0400

American Express (NYSE:AXP) announced today the opening of The Centurion Lounge in Houston’s George Bush Intercontinental Airport (IAH). This marks the second Centurion Lounge location in Texas and seventh in the country. Located in Terminal D, The Centurion Lounge in IAH provides 8,500 square feet of space for Card Members to relax and recharge before flying.

“Our Card Members travel across the country and around the world, and Houston is an important hub and a gateway to many international destinations,” said Janey Whiteside, Senior Vice President and General Manager of Global Charge Products and Benefits, American Express. “We’ve been steadily growing The Centurion Lounge Network in the places our Card Members travel most as we aim to make travel more seamless and enjoyable. For The Centurion Lounge in IAH, we wanted to create a memorable travel experience intrinsic to Houston’s culture with locally-inspired art, food and drink.”

When Card Members step inside The Centurion Lounge, they are met with an array of amenities allowing them to fully enjoy their travel experience, including:

A Houston-inspired menu of light but flavorful dishes created by nationally celebrated chef and recent James Beard Award winner, Chef Justin Yu of Houston
A complimentary full bar and custom beverages from renowned Mixologist, Jim Meehan
Wine selections handpicked by renowned wine authority, Anthony Giglio
Custom art installation by local Houston artist Patrick Renner inspired by the city’s own public Trumpet Flower sculpture
Essentials for business and leisure travelers alike, such as noise-buffering workspaces, plenty of power outlets, private phone areas, a family room, comfortable seating, a computer bar, tranquility areas and access to high-speed Wi-Fi

Fusion-Style Menu by James Beard Award Winner, Chef Justin Yu, Featured in the Lounge
To bring superb cuisine to American Express Card Members in Houston, American Express is partnering with Chef Justin Yu - a celebrated Houston chef and only the third chef in Houston to win “Best Chef Southwest” in the recent James Beard Foundation Awards. Yu, Houston native and Chef/Owner of the sought-after restaurant Oxheart in the Warehouse District, is bringing his unique locally-inspired but globally-influenced, seasonal and artistic menus to The Centurion Lounge in Houston. The menu is complemented by Houston-inspired cocktails crafted by celebrated mixologist Jim Meehan and wine selections by wine director Anthony Giglio.*

“Growing up in a family that ran Cantonese restaurants, I learned to cook in an Asian style, but I also infuse a strong Southern influence in my food – it’s a quirky take on southern cooking,” said Yu. “I’m excited to reach more people with my cooking, bringing food that tastes great, and is also healthy and well-sourced, to a place where global travelers can enjoy.”

Yu’s custom menu will rotate regularly for variety and seasonality, and will include local Houston favorites such as griddled johnnycakes with strawberry and pink peppercorn jam, thickened cream, and honey along with braised chicken thighs in harissa with dried fruit, nuts, and avocado crema. Asian inspired dishes also include light mushroom broth with miso, green onions and kombu.

Breads and desserts, including black pepper panna cotta with vanilla poached stone fruits and cardamom and currant scones, will be provided by Oxheart’s pastry chef, and Chef Yu’s business partner, Karen Man.

Accessing the Lounge
The Centurion Lounge at IAH, located in Terminal D by gate D6, is open daily from 5:30 AM – 9:00 PM. Entry to The Centurion Lounges is complimentary for consumer, Business and Corporate Platinum and Centurion® Card Members, and their immediate family or up to two travel companions. Other American Express Credit and Charge Card Members may purchase a one-day pass at The Centurion Lounge for $50.**

"With Houston's growing reputation as a global destination for business and leisure travel, and with international passenger numbers at George Bush Intercontinental Airport increasing at record levels, it’s necessary to provide the type of amenities that enhance the experience of discerning travelers, like those embodied by American Express Card Members,” said Mario Diaz, Director of Aviation, Houston Airport System. “The Centurion Lounge aligns perfectly with our efforts to meet that important goal and create a memorable travel experience for passengers at Bush Intercontinental, where they can enjoy the level of service they deserve and can access the nearly 200 destinations available via nonstop air service from Houston."

The Centurion Lounge Network is part of The Lounge Collection- an exclusive benefit for American Express Centurion and Platinum Card Members with access to more than 900 lounges in 130 countries around the world. The Lounge Collection also includes access to International American Express lounges, Delta Sky Club®, Priority Pass^TM Select Lounges and Airspace Lounges. Card Members can find a lounge at The Lounge Collection website.

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* Must be 21 years of age or older to consume alcohol. Please drink responsibly.

**Subject to availability/capacity.

American Express Tees Up New Golf Fan Experiences at 2016 U.S. Open Championship

Thu, 09 Jun 2016 00:00:00 -0400

American Express will bring Card Members and golf fans closer to the 116th U.S. Open Championship at Oakmont Country Club just outside of Pittsburgh, Pennsylvania, through offering interactive experiences focused on the mental game of golf, against the backdrop of one of the sport’s grandest stages. For the 10^th year, American Express is partnering with the USGA to bring to life elevated on-site and digital elements to enhance the U.S. Open experience for Card Members and fans -- and through The Mind Game platform, provide them the opportunity to experience what it’s like to play the Oakmont course like a pro.

“As the USGA’s first partner, we’re excited to return for our tenth U.S. Open and deliver a broad range of unique benefits and services to Card Members and golf fans through our Mind Game platform,” said Deborah Curtis, vice president, Global Experiential Marketing & Partnerships at American Express. “From our experience at Oakmont in 2007 and at other U.S. Open events, we know our Card Members want to get closer to the action so we seek to provide them the tools to experience the U.S. Open at a championship level.”

American Express’ involvement at this year’s U.S. Open is highlighted by the return of the American Express® Championship Experience at Oakmont in U.S. Open Spectator Square. At the Championship Experience, American Express is giving Card Members the opportunity to “play” Oakmont’s three signature holes – #4, #8 and #18 – at the TrackMan Swing Zone – a professional-grade swing analysis to challenge fans’ mental and physical toughness on the course. The TrackMan Swing Zone will be exclusively available to American Express Card Members from 10:00 a.m.-4:00 p.m. throughout U.S. Open Championship Week and open to the public at other times.

Other features of American Express’ involvement include:

Oakmont: The Mind Game: Applying a mental angle to what is recognized as a staple in major championship golf – the yardage book - American Express will provide mental strategy and insights for how to best navigate Oakmont’s three signature holes –#4, #8 and #18. With large replicas of each of the holes, The Mind Game yardage book will come to life on a wall. Complementing the wall graphic is a museum style, “exploded” view of Oakmont’s three signature holes, along with tablets featuring The Mind Game tips and insights from Dr. Bob Rotella, Dr. Gio Valiante, and USGA Senior Golf Course Set-up experts.

Complimentary American Express Radios for Card Members: The always-popular earpieces featuring Sirius XM’s live broadcast of the U.S. Open will be available for American Express Card Members throughout the Championship, allowing fans to stay up-to-date with key moments of play anywhere on the course. All American Express Radios at the Open are provided on a first-come, first-served basis and will only be available while supplies last.

Mind Game Photo-Op: Fans will have an opportunity to feel like a U.S. Open champion. Fans will choose an inspirational quote related to the The Mind Game, which will be overlaid on top of the premium photo of themselves, and walk away with a personalized photo keepsake.

Gift with Purchase: American Express knows its Card Members love exclusive gifts. This year, Card Members will receive a commemorative cup distributed at participating concessions stands, while supplies last, with any eligible purchase of $10 or more on any American Express Card.

American Express’ Merchant Guide at Oakmont: Card Member benefits extend beyond this year’s Championship. American Express will provide a guide highlighting 18 popular shops, restaurants and attractions in the greater Pittsburgh area around Oakmont Country Club.

U.S. Open Live Stream in partnership with American Express: Building on the growing demand for live content and more than six million live streams viewed during last year’s U.S. Open, fans will once again have access to three channels with more than 40 hours of live streaming coverage on usopen.com. Two channels will be dedicated to both morning and afternoon featured groups, while the third will focus on action from holes #3, #13 and #17. Exclusive viewing windows starting at 7:30 a.m. EDT on June 16 and June 17 will offer fans insider coverage before the Fox television broadcast begins at 10:00 a.m. each day. Live feeds will continue on June 18 and June 19, beginning at 11:00 a.m.

Hospitality Packages: Hospitality packages will be available for Card Members to enjoy a private, fully catered chalet. Located off the 18^th fairway, this luxury chalet offers Card Members a premium view of the closing hole and the opportunity to relax and recharge throughout the day.

In addition to the 2016 U.S. Open programming, American Express is currently offering early access to purchase tickets to the 2017 U.S. Open Championship at Erin Hills in Erin, Wisconsin. Card Members can visit usga.org/amex for additional information on how to purchase tickets before they go on sale to the general public on June 12^th.

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Be our Guest: American Express Travel Expands Exclusive Hotel Programs

Tue, 17 May 2016 00:00:00 -0400

American Express Travel has added 281 new global hotel properties to its FINE HOTELS & RESORTS and The Hotel Collection programs this year, introducing a select group of best-in-class properties that deliver valuable benefits and exceptional experiences for Card Members. American Express Travel curates these programs through a rigorous screening process and accepts only a small percentage of hotel applicants into their programs each year. Hotel properties are assessed using a variety of factors, and those with the best product offering, most exceptional service and highest Card Member satisfaction are invited to join the programs.

“Our Card Members are avid travelers who expect a certain travel experience, whether they’re on a once-in-a-lifetime international adventure trip or spontaneous weekend getaway in a nearby city,” said Allison Beer, Vice President, Strategic Partnerships, American Express Travel. “To ensure we’re exceeding their expectations and offering the very best selection of hotels in our programs, we carefully analyze aggregated card spend data, independent property evaluations, and most importantly, the direct feedback we receive from our Card Members.”

Trending Destinations and Unique Classifications enhance FINE HOTELS & RESORTS
Created 25 years ago and one of the longest standing programs in the industry, FINE HOTELS & RESORTS added 129 new properties for 2016. Properties from three new brands will also be added to CENTURION^® FINE HOTELS & RESORTS: Waldorf Astoria Hotels & Resorts, Rosewood Hotels & Resorts, and Oetker Collection. These brands join existing CENTURION brands Aman, Belmond, Mandarin Oriental Hotel Group, The Peninsula Hotels, and St. Regis. Additionally, FINE HOTELS & RESORTS introduced four new trending destinations to its luxury portfolio, including Mendoza, Argentina; Bogota, Colombia; Fes, Morocco and Algarve, Portugal.

The new FINE HOTELS & RESORTS properties include:

The Miami Beach Edition, a design-focused lifestyle resort located on a private enclave in the heart of Miami Beach
Boutique hotel Zero George Street, established in five restored early nineteenth century residential buildings and offering 18 guestrooms and suites in the heart of Charleston’s historic district
Eden Rock – St Barths, one of the most desirable Caribbean escapes: an intimate hotel perched on a rocky expanse above a white-sand beach that offers two restaurants from acclaimed chef Jean-Georges Vongerichten.

Additionally, FINE HOTELS & RESORTS introduced new collections, designed to match travelers with their ideal accommodations, highlighting establishments that fall within three distinct areas:

Boutique: intimate hotels and resorts, usually independently-owned and with less than 75 rooms;
Design: properties that emphasize art and a singular - usually contemporary, design aesthetic;
Card Member Favorites: properties that Card Members know, love and would recommend highly to other Card Members

Platinum Card® Members who book with American Express Travel and stay at a FINE HOTELS & RESORTS property receive added benefits and services to elevate their stay¹, including guaranteed 4pm late checkout; room upgrade, upon arrival, when available; daily breakfast for two; noon check-in, when available; complimentary Wi-Fi; and an additional special amenity unique to each property, such as a $100 food and beverage credit or a massage for two people.

Stay More Places, Earn More Points and Perks with The Hotel Collection
Launched in 2013, The Hotel Collection has also expanded its global portfolio by 152 hotels and added two exclusive benefits for Platinum and Gold Card Members. The program has proven popular with travelers. With enhanced marketing and a new online platform, Card Member bookings at The Hotel Collection properties grew more than 300% in the first quarter of 2016 alone.

The Hotel Collection comprises a mix of properties, many set in the most popular domestic and international urban destinations such as Miami, New York City, London, Paris and Rome. Card Members who book The Hotel Collection with American Express Travel receive the following benefits at participating properties when they stay at least 2 consecutive nights²:

$75 hotel credit to spend on qualifying dining, spa and resort activities
Room upgrade upon arrival, if available
Plus, Card Members receive these additional benefits with The Hotel Collection when they book at americanexpress.com/hc²
- The ability to use Membership Rewards^®Pay with Points for all or part of their hotel stay; and
- 2x Membership Rewards points per eligible dollar spent

Additionally, The Hotel Collection offers “Lowest Hotel Rate Guaranteed²,” with rates for the collection starting at $150 per night at select properties³. New hotels in the portfolio include: Thompson Playa del Carmen, The Muse New York a Kimpton Hotel, and Boscolo Excedra Roma.

Says Beer, “For our Card Members, choice is king. Whether they’re looking for an affordable option for a trip with the kids or a more lavish stay for an anniversary, we’re continuing to build our lodging programs to meet the needs of their diverse travel experiences. We’re thrilled to work with our new partners in FINE HOTELS & RESORTS and The Hotel Collection to deliver exceptional and memorable travel experiences for our Card Members.”

About American Express Travel
American Express Travel is a global full-service travel and related lifestyle services provider. For 100 years, American Express has helped those who love to travel customize and elevate their trip experience through world-class service, exclusive programs and premium benefits. Customers have many options for accessing these services and can travel with confidence by having support from American Express whether booking online at www.amextravel.com or speaking with travel and lifestyle experts on the phone or in retail locations.

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1 Certain room categories are not eligible for upgrade, special amenity varies by property. Call Platinum Travel Services for detail. Additional terms apply; full terms for Fine Hotels & Resorts: http://www.americanexpress.com/fhr

2 Terms apply, full terms for The Hotel Collection: https://travel.americanexpress.com/hc

3 Terms apply, view full terms: https://travel.americanexpress.com/home

American Express Travel Names 2015 Representative Excellence Award Winners

Mon, 28 Mar 2016 00:00:00 -0400

American Express Travel announced today the recipients of the Representative Excellence Award for 2015, honoring the top 25 performing agency members of its U.S. Representative Travel Network with the prestigious distinction. The Representative Excellence Award honors the achievements of the American Express Travel Representative Network member agencies based on their superior results, leadership and strong dedication to customer service. They have exceeded key goals, including customer satisfaction throughout the year, and are strong champions of American Express Travel products, programs and benefits.

“The 2015 Representative Excellence Award winners not only represent the best-of-the-best in travel agencies, they’re also setting the bar for customer service, leadership and driving business results,” said Yana Gutierrez, vice president of American Express Travel. “We are thrilled to shine a spotlight on these very deserving winners.”

The 2015 Representative Excellence Award winners are:

Altour – New York City, NY

AMT – West Covina, CA

Avenue Travel Group – West Orange, NJ

Avoya Travel – Fort Lauderdale, FL

Blue Ribbon Travel – Whitestone, NY

Boca Express Travel – Boca Raton, FL

Bursch Travel – Alexandria, MN

Carrousel Travel – Minneapolis, MN

CI Travel / Azumano – Norfolk, VA

Cruise Planners – Coral Springs, FL

Interline Vacations – Austin, TX

International Cruise and Excursions – Scottsdale, AZ

JetSet Travel – Dover, DE

Journey House Travel – Oklahoma City, OK

Landfall Travel – Rocky River, OH

Milne Travel – Barre, VT

National Travel Inc. – Charleston, WV

National Travel Systems – Lubbock, TX

Pennsylvania Travel – Paoli, PA

Prestige Travel & Cruises – Las Vegas, NV

Prestige Travel – Hazlet, NJ

The Travel Team – Buffalo, NY

Travel Central – Metairie, LA

Travel Services Inc. – Litchfield, IL

Travelink – Nashville, TN

Award recipients have the opportunity to attend the Representative Excellence event in May in New Zealand, hosted by Swain Destinations.

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From Top Destinations to Go-To Tech, Travel Bloggers Predict 2016 Tourism Trends

Fri, 30 Oct 2015 00:00:00 -0400

In a time when the value of experiences rivals that of material possessions, travel has become a constant aspiration, and no one knows this more than the travel blogging community—many of whom have turned it into a living.

This community of writers, photographers and documentarians travel an average of 88 days of the year, spending an average of $2,415 per trip, according to the TBEX Travel Professionals Survey commissioned by the Starwood Preferred Guest® (SPG^®) Credit Card from American Express. In fact, 17% travel more than six months of the year.

"Having witnessed the prominence of the travel blogging community throughout the last few years, we were curious to measure the community's impact and capture the wisdom of the crowd," said Lisa Kalhans, Vice President of Co-Brand, American Express.

Types of Trips & Dream Destinations
From luxury destinations to eco-travel, the breadth and depth of travel experiences sought after by this community is vast. However, travel bloggers name their most sought-after trip as adventure experiences (69%), followed by food & wine tastings (65%) and off-the-beaten path trips (64%).

On these trips, travel bloggers look for authenticity and immersive activities, with most popular experiences being local food and fine dining (83%) and local cultural events (75%). Experiencing nature (67%) rounds out the top three sought-after activities. Perhaps unsurprisingly, the National Parks emerged as the fourth most popular domestic destination for bloggers to visit in 2016, with 21% reporting they are excited to take in these natural sites.

Travel bloggers rank the U.S. cities as follows:

New Orleans, LA (22%)
New York, NY (21%)
Portland, OR (12%)
Austin, TX (10%)

Top international destinations include:

Iceland (13%)
China (11%)
Japan (10%)
New Zealand (10%)
With restored relations with the U.S. earlier this year, Cuba (9%) rounds out the top five international destinations to visit.

Tricks of the Trade
When asked for their top tips for consumers, respondents report thorough research, such as reading reviews or blogs (18%), as their number one piece of advice. However, they also cite the importance of spontaneity on a trip as the second most important tip (16%). Additionally, travel bloggers recommend a few other pieces of key advice to help the novice traveler, including asking questions or talking to locals (12%) and packing light (12%).

When asked the amount they spend on a trip, travel bloggers report spending an average of $2,415. To help offset these costs, a whopping 79% use rewards or program points on hotels or flights.

Always on the Go: Tech Trends & Amenities You Need to Know
Whether sharing photos or writing about their adventures on websites, travel bloggers understand the perks of technology. According to this social media-savvy community, the top two trends shaping the travel industry in 2016 are more sharing on social media (11%) and more use of mobile travel-related apps (10%).

Although apps are great when on the go, so is Wi-Fi: 64% of travel bloggers say it's extremely important when deciding which destination/attraction/hotel to visit. In fact, it ranks as one of the top three factors influencing hotel choice. Ranked ahead of Wi-Fi are proximity to city center or attraction of interest and price.

About TBEX Travel Professionals Survey
Results are based on 205 travel professionals who participated in a web survey administered by Amplitude Research between October 2 and October 15, 2015. Participants were from a list provided by TBEX, the world's largest gathering of travel bloggers, writers, new media content creators, and social media savvy travel industry professionals.

About Starwood Preferred Guest
Starwood Preferred Guest (SPG®) is an innovative, award-winning frequent traveler program that unites each of Starwood's 9 distinctive hotel brands and includes more luxury hotels in more destinations around the world. SPG reinvented the hospitality loyalty landscape when it launched in 1999 with its breakthrough policy of no blackout dates, and over the years has continued its tradition of innovation with enhancements such as Cash + Points, SPG Moments^SM, and most recently Your24™ and SPG Lifetime™. In addition to Free Night Awards at more than 1,200 hotels and resorts and Award Flights on over 350 major airlines without blackout dates, the Starpoints® that members earn through SPG can be redeemed for access like no other to experiences in music, sports and the arts through SPG Moments. SPG offers the opportunity for meeting and travel professionals to earn rich rewards including Starpoints and elite status through SPG Pro. SPG also has an ongoing commitment to digital innovation to meet the needs of today's connected global traveler – from the SPG app for iPhone that utilizes state-aware technology to create a more personalized hotel stay to Starwood's Best Rate Guarantee on SPG.com, to SPG's integration within various social media platforms. Offerings such as these have helped SPG build a passionate member base among the world's most frequent travelers. Learn more at spg.com, spg.com/pro and spg.com/moments and connect with us on facebook.com/spg, twitter.com/spg, foursquare.com/spg, pinterest.com/spglife, and youtube.com/spg.

About TBEX (Travel Blog Exchange) Events
The TBEX conference has grown into the most popular annual gathering of bloggers, writers and new media content creators in the travel and lifestyle sphere today. TBEX also attracts some of the world's best-known brands, as well as various tourism bureaus as sponsors who are eager to connect with bloggers and web writers. Airbnb, American Express, GoGo LLC, Expedia, Lonely Planet, Starwood, Vail Resorts, Viator, and support the conferences alongside tourism offices such as those of Athens Convention & Visitors Bureau, Australia, Baton Rouge, British Columbia, Canadian Tourism Commission, Cancun, Denver, Greek National Tourism Organization, Jordan Tourism Board, Macau Government Tourism Board, Reno/Tahoe USA, Toronto, Travel Alberta, and worldwide resorts and hospitality companies.

TBEX's goal is to mobilize and assist bloggers with promoting, monetizing, improving their work and influence, as well as helping PR and industry professionals to connect with the right content creators to benefit their brands and destinations.

TBEX is owned by NMX Events, which also produces New Media Expo, the world's largest social media exhibition and conference.

American Express Offers New Hilton HHonors Status Benefit to Platinum Card Members

Fri, 09 Oct 2015 00:00:00 -0400

American Express announced today a global agreement with Hilton Worldwide that will offer Consumer, Corporate and OPEN Platinum Card Members complimentary Hilton HHonors^TM Gold Status*. This new benefit is now available for U.S. Platinum Card Members, rolling out to Platinum Card Members in other countries in the coming months. Hilton Worldwide, whose properties have been long standing participants of the FINE HOTELS & RESORTS program and The Hotel Collection from American Express, will now offer Card Members access to a wider selection of hotels in 2016.

“Our Platinum Card Members count on us to elevate their travel experience from the time they book their trip until they return home,” said Lisa Durocher, senior vice president, Charge and Benefits for American Express. “The Platinum Card can help make travel more enjoyable at every step of the journey, and this latest agreement with Hilton Worldwide gives card members a more convenient and valuable stay while on the road.”

Enrolled Platinum Card Members will receive Hilton HHonors Gold Status benefitsⁱ at more than 4,440 participating Hilton Worldwide properties worldwide, including:

Space-available room upgrades to preferred rooms at Waldorf Astoria^TM Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Curio - A Collection by Hilton, and DoubleTree by Hilton^TM
Free standard internet access when booking direct
Digital check-in which enables you to choose your room and customize your stay from your mobile device
Late check-out and express check-out upon requestⁱⁱ
25% bonus points on all Hilton HHonors Base Points earned
5th Reward Night Free on Standard Room reward stays of five nights or more.ⁱⁱⁱ Complimentary bottled water and access to hotel-owned-and-operated fitness centers during stays at select properties

Platinum Card Members can enroll online at americanexpress.com/hiltongold or by calling the number on the back of their Card.

Coinciding with the newest status benefit for Platinum Card Members, a number of additional Waldorf Astoria, Conrad and Hilton hotel properties have also been added to the FINE HOTELS & RESORTS program and The Hotel Collection from American Express. Featured properties now include the Waldorf Astoria Edinburgh – The Caledonian, Conrad Algarve and the Hilton Los Cabos Beach & Golf Resort.

“Through Hilton HHonors membership, we are able to create a more personalized relationship with our guests. This enables us to provide them with more choice, control and value such as free Wi-Fi, free stays and exclusive experiences,” said Mark Weinstein, global head of loyalty and partnerships for Hilton Worldwide.

About Hilton HHonors
Hilton HHonors is the award-recognized guest-loyalty program for Hilton Worldwide’s 12 distinct hotel brands, spanning more than 4,440 hotels, resorts and timeshare properties across 97 countries and territories. This year, J.D. Power awarded Hilton HHonors as “Highest in Customer Satisfaction with Hotel Loyalty/Rewards Programs in a Tie”. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors mobile app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. With 46 million members, HHonors offers hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise, charitable contributions, or unique events through the HHonors auction platform(hhonors.com/auctions), such as exclusive artist experiences and hotel concert events with Live Nation® or a race experience with the McLaren-Honda Formula 1 team. There is no cost to join, and travelers may enroll online by visiting www.HiltonHHonors.com or connect with Hilton HHonors at news.hiltonhhonors.com.

About Hilton Worldwide
Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,440 managed, franchised, owned and leased hotels and timeshare properties, with more than 730,000 rooms in 97 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide, and www.linkedin.com/company/hilton-worldwide.

*HHonors Gold Status Benefit Terms and Conditions:

As a Platinum Card® Member you are eligible to enroll in complimentary Hilton HHonors Gold status. Offer available only to Platinum Card® Members and is not transferable. Full details of Gold status can be found at hhonors.com/memberbenefits and is subject to change by Hilton. Gold status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrollment in the Hilton HHonors program, American Express will share your enrollment information with Hilton. Hilton may use this information in accordance with its privacy policy available at hhonors.com/privacypolicy. If you already have Hilton HHonors Gold Status, you can maintain the benefit in the future because you do not need to meet any stay requirements. You maintain Gold status without meeting otherwise required criteria only while an eligible Card Member or until American Express notifies you that the benefit is terminated. Hilton HHonors™ membership, earning of Points & Miles when booking direct and redemption of Points are subject to HHonors Terms and Conditions. Visit hhonors.com/terms for more details. ©2015 Hilton Worldwide

ⁱEligibility for all on-property benefits subject to full HHonors Terms & Conditions.

ⁱⁱLate check-out must be requested and is subject to availability.

ⁱⁱⁱFree night value based on the average nightly value of the stay, up to 4 free nights on a stay of 20 consecutive nights within the same stay.