about Business, Ideas, and Revenue & Risk Management et al..

Double Jeopardy for AT & T

2012-03-26T10:23:00.000+05:30

" AT&T sued over alleged improper billing of services for hearing-impaired"this article caught my eye and I was left wondering of the woes of AT & T.They charged improperly for services...

D-Day-- ROC Revenue Assurance v5 Globally Launched

2012-02-13T12:25:00.001+05:30

No more teaser advertisements.... for today its D-Day. My product ROC Revenue Assurance v5 is Globally Launched, and it definitely is significant for me. One could say-- it is my first international...

Subex to introduce ROC Revenue Assurance 5- a lot of 'first of its kind'

2012-02-04T12:42:00.000+05:30

I could not resist the temptation of blogging about my first large scale international product launch. Being the Associate Product Manager of ROC Revenue Assurance, it took us a great effort in...

Tickling Human Emotions and Blaming it on Business by a Biased report

2012-01-28T21:58:00.001+05:30

I don't wish to sound like heartless ogre, but a report in The New York Times (find here) on the atrocities inflicted by Apple on its workers made me wonder about the purpose of such a biased...

Power corrupts, Absolute Power Corrupts Absolutely - The Story of a Mighty Fall

2011-12-16T23:14:00.001+05:30

After a long break from blogging, I thought it may be a good idea to be back to blogging with a story of honest efforts that failed because of a maxim that the people overlooked. My dad used to say,...

On a Kill Bill mission--Bharti Airtel and RCom

2011-09-14T11:03:00.000+05:30

That competition is a fierce war, is apparent in Bharti Airtel's attitude. Here is an article, that depicts the fierceness of the operator in its wake of penetrating into larger markets. Now if...

Building a Business- from the seed, to sapling to a giant

2011-09-11T13:23:00.003+05:30

When it comes to business, often I have seen, it is only a few key things that needs to be done right, at the right time, in the right direction, and most importantly in the right way. Essentially...

'INRA'- could this be tomorrow's definition for today's RA?

2011-08-20T22:58:00.002+05:30

How about an acronym ‘INRA’ which reads as ‘Investment aNd ROI Assurance’? Don’t worry, it is not a new mouthful marketing term that has just jumped out in some bright brain, but the concept and...

War of Worlds- The Tariff War in telecom continues- Time to Assure Business

2011-05-31T10:52:00.000+05:30

Don't think of the Tom Cruise starrer Hollywood flick, for this post is about the recent news of MTS slashing base calling tariff to half paisa per second, that is roughly $(1/9000) per second. Read...

An excellent read on Business Assurance from TMNG and GTB

2011-05-19T14:27:00.000+05:30

The following article was published in http://www.globaltelecomsbusiness.com. Since there was no link to share in blogger, I am copy pasting the content of the article in here. Please read the...

Using Social Media for CRM or CEM

2011-04-27T10:00:00.001+05:30

Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo)On Cloud 2: making fans of customers on social mediaCompanies:Salesforce.comDell Inc.International...

Telecom Asia Awards 2011 Presentation

2011-04-26T10:18:00.000+05:30

Telecom Asia Awards 2011 Presentation ....but it is surprising to see no Indian operators on the top! (This is a direct link to 'Poulos Ponderings' at http://tonypoulos.com/videos/ )

Oracle CRM: Delivering a 'Wow' Customer Experience

2011-04-20T10:22:00.000+05:30

"Optimizing" Revenue Assurance

2011-04-13T11:50:00.000+05:30

For a number of years now, there has been fair bit of 'buzzzzzzzz' on Proactive Revenue Assurance. Let me try and put a few things straight first: - (Reactive) Assurance: Assuring after the fact and...

Fumbled Tablet Strategy Cost Acer CEO His Job

2011-04-04T16:41:00.002+05:30

Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it...

Mobile Banking-- could this be a possible pain-reliever for telcos in India ?

2011-03-29T11:41:00.001+05:30

In a recent article MasterCard''s India-born President and CEO Ajay Banga said, India presents much more exciting opportunity than China in terms of growth of the credit card business. Read the...

Customer Data, Analytics and Future

2011-03-27T13:34:00.000+05:30

In a time when the buzz word is about data analytics and deriving value out of the humongous volumes of data, a question definitely arises, how secure could personal information be in the future when...

'Face Off' - from revenue assurance to revenue optimization and the way forward

2011-03-25T13:41:00.003+05:30

If only it was possible to surgically put faces-off from one skin and fix it on the other, as had been shown in the Nicholas Cage, John Travolta starrer movie 'Face Off'; business tycoons would...

India - Is Your 'Middle' Class Vanishing or Are You approaching an effective Tipping Point ?

2011-03-14T22:18:00.000+05:30

While watching the recent promos of an Indian film viz. 'Dum Maaro Dum' in which Deepika Padukone - (one of the most popular India female lead actors) is found grooving in smoke ridden environment -...

Deriving value out of analytics softwares in telecom - the question is how much ?

2011-03-01T12:34:00.001+05:30

"Mobile broadband will have the greatest impact in both mature and growth markets, but finding the right business models and managing costs will be the keys to operator success". This is a...

User Specific Attention from Google

2011-02-13T10:44:00.000+05:30

Many a times and often, when we send emails, which is supposed to have attachment, and we forget to attach them as part of it, the reader has to revert only after which we apologize and resend the...

Put boundaries to Revenue Assurance - or Just treat the Subscriber as the metric?

2011-01-26T22:52:00.000+05:30

Almost after two months of near-zero activity in terms of blogging, I thought of posing a question about the outputs of 'revenue assurance' function and the method of measurement.Before that, may I...

'3G tech vulnerable to cyber crime, says experts'

2010-12-09T15:57:00.000+05:30

This was a good read from on Yahoo. As 3G mobile services are set to be rolled out soon in the country, cyber experts sound a word of caution about the high tech enabled mobile phones, which they...

Telecom Business = Analytics + Social Media + Advertising + Usage platform + Consolidation

2010-11-06T00:01:00.005+05:30

It's time that telecom business actually started looking deep down into customer analytics and started raising the bar of expectations of consumers with the innumerable 'next gen' possibilities that...

is it wise to charge for Customer Care-- especially for telcos?

2010-11-02T21:36:00.000+05:30

In an interesting article, Tony Poulos mentioned that it may not be wise for operators for charge for Customer Care operations. You can read the article here. The question is, could this be a revenue...