1.    Explain about the flexibility the industry offers & the doors that it opens around the world.

Be enthusiastic about the opportunities that the Hospitality industry offers; concentrate on the positives, negative talk only downgrades you as a Trainer.

2.    Meeting so many different people from all walks of life.

Talk to them about Hospitality has no real social boundaries, from dealing with the rich & famous to dealing with your family & friends.

3.    Your ability to network and share work experiences.

It is important to ensure that all participants understand the role of Networking with other businesses and people that can help make life easier at the same time as help grow their business.

4.     Growing industry with so much scope.

Outline the Job opportunities and variety that exists within a industry that is growing at a rapid rate.

5.    The need to develop good interpersonal skills.

Talk about putting yourself in other peoples shoes, learn to understand why people react a certain way, and to make decisions once all factors have been considered.

6.    The need to work outside the circle.

This industry thrives on creative people, we need people that are prepared to work outside their comfort zone, to take calculated risks and not to be afraid to try again because of one failure.

7.    The need to be PASSIONATE!!!

The simple nature of the industry has no place for people who have not got PASSION, ENTHUSASIM, and HIGH ENERGY & COMMITMENT. Need I say anymore?

8.    The desire to want to promote all aspects of the Hospitality industry.

Be a leader and spokesperson for our industry. Manage people to understand the importance and meaning of the word Hospitality.

9.    To be a team player.

It is important to highlight how we can all benefit by working as a team, due to the unpredictability of customer demand.  You cannot always know when you will be busy, however if you have a team that is multi skilled and willing to work together it will minimise any customer dissatisfaction.

10.    To share all successes & to promote a positive attitude when things go wrong.

To always reward & recognise all achievements and to encourage and support when things are tough or go wrong.

THESE TEN POINTS WILL ONLY BE SUCCESSFUL IF YOU AS A TRAINER ARE PASSIONATE AND COMMITTED TO THE HOSPITALITY INDUSTRY.

1.    Lead like you would like to be lead

As a manager, you should never be afraid to ask or learn. You cannot possibly know everything, and your staff may have ideas on how to improve the way things are done. Also remember to manage as you would like to be managed. Try to put yourself into your staff’s shoes when you speak to them.

2.    Keep up-to-date on your industry

Always keep up-to-date on changes in the industry and new regulations that may have an effect, both for you and your competition. Many companies have failed due to a lack of understanding of the environment in which they operate.

3.    Be involved

Similarly, keep yourself informed on the running of your business. Managing from a locked office is like managing in the dark. You see no one, but even worse, no one sees you. You may end up relying on information relayed by a few people while they majority are ignored.

4.    Be customer focused

Customers form the base of your business. If you have no customers, you will have no business. Sometimes you need to remember that paperwork can wait, but your customer may not.

5.    Give praise when it’s deserved

People respond well to recognition of a job well-done. Don’t forget to give praise, thanks and recognition to staff who deserve it. Staff may find this of greater value than money.

These points will not cover everything, but they will allow you to have a better understanding of the problems and look intelligently for solutions.

The very first thing you learn in hairdressing is receiving and greeting clients in a professional, friendly manner. The initial greeting the clients receive at the reception area will influence the whole salon’s wellbeing. First impressions last forever.

With a professional, pleasant and warm approach clients will feel at ease. Your client will have confidence in your skills and will be able to relax and enjoy the experience.

Clients expect excellent customer service when they enter a salon. With so much competition in hairdressing today it’s the quality of service and professionalism a Salon offers that make it successful. An unhappy client will simply take their business elsewhere. As a trainee you will learn how to provide for your clients and the skills required to succeed in the Hairdressing industry. Hairdressing is all about making people look better & feel great.  As a trainee you will expand your technical knowledge, learn how to create amazing hairstyles, discover beautiful hair colouring, and also how to deliver quality customer service in the Salon.

Salon etiquette is an essential part of delivering customer service to clients.

Design

Hairdressing is an artistic craft; therefore you must develop your artistic ability. Hairdressing is a business where you are trying to enhance the client’s appearance. From an artistic point of view a hairstyle is an expression of form, shape, colour and texture. When creating a look for a client the hairdresser must consider:

• The shape of the face, profile, head
• Client’s dress and the occasion
• The quality and quantity of hair

In Hairdressing you will learn that vertical lines can add height while horizontal lines can add width and make an object appear shorter. Design lines create an optical illusion, and as a trainee you will learn the concepts of design. You will learn how to apply lines, shape, form, and texture when creating the perfect hairstyle for your client.

Hair and fashion go together, and this should be remembered when styling hair. Regardless of fashion trends, there are certain principles and combinations of line, shape and texture hairdressing must adhere to.

The hairdresser’s aim is to create a hairstyle which is designed to enhance the client’s features and complement the occasion.

The exciting world of the beauty industry has endless career opportunities and pathways. Where would you like to work one day? Health farms, where you work closely with dieticians and fitness instructors, or would you prefer the calm, ambient nature of the spa world where you combine holistic massage therapies, water therapies and products derived from the sea and other natural ingredients.

There are many types of spas: Destination Spas, Day Spas, Resort/Hotel Spas, Medi Spas, Cruise Ship Spas, Spa Towns and Mineral Spring Spas. Beauty treatments are also available on cruise liners, where you have the opportunity to work with other therapists from around the world and even travel whilst working. Some airlines even have the luxury of having a beauty salon on board.

Make-up is one fun and creative side of beauty therapy. As a make-up artist you can work in any salon performing make-up treatments and perform day and evening, bridal and photographic make-up applications.

If you are more interested in skin treatments, there are many skin clinics today offering specialized treatments. There are even cosmetic surgery clinics offering non-surgical treatments that a knowledgeable skin therapist is able to perform.

Beauty journalism, teaching, franchising, mobile and home-based therapy. The list of possible careers goes on and on.

If the above appeals to you, then beauty therapy is definitely the career for you!!!

Having a choice in careers is exciting.  In this day and age of economic certainty, the hospitality business flourishes as people seek relief from stress and worry.  In the hospitality industry many of the same rules and practices apply across the board which means skills can be easily transferred.  For example, when you get a certificate in cooking, you are qualified to work in a hotel restaurant as a dining room manager or on a cruise line as a food manager.  A patisserie chef can develop the sweetest desserts for a restaurant or put those same skills to work on a cruise ship where food offerings are expected to be innovative, and inspiring and tempting.

Hotel managers have the same opportunities as cooks and chefs.  Finding qualified managers who wish to develop a career in hotel management is often one of the biggest challenges hotel and motels face.  There are plenty of people who hope to get jobs by unreasonably expecting on-the-job training which means your certificates and diploma set you apart from the crowd.  Your training in all aspects of hotel management qualifies you for a number of positions which means you can make a significant contribution to the hotel’s success.

In hotel management you can be a room, dining or general manager to name just a few employment opportunities.  Hotel operations are normally divided into several components so you can specialize as you choose or pursue a career in general management.  The same is true for both hotels and cruise lines.

Cruising to Hospitality Success

As cruise lines become more and more popular as vacation alternatives, there are a number of management positions which have become available.  As a manager in the hotel department you will oversee operations such as the room management during the cruise.  You will work closely with other cruise staff to insure the comfort and safety of the passengers.  This job may require management of housekeeping and/or concierge services depending upon the organizational structure.

When you are looking for a versatile certificate or diploma which can lead you to a number of job opportunities then cooking, patisserie or hotel management should be your first choices.  There are hundreds of career possibilities which require organizational skills, specialized training and the ability to work with others as a team player.  Through career training you position yourself for long term employment in one of the most exciting industries in the world – hospitality!  Upon graduation you will get assistance with job placement so you can start your career quickly.  That’s good news, because with diploma in hand you’ll be ready to start putting your new skills to work.

Being a good hospitality manager means being able to identify the needs of customers and staff.  This often comes down to being a good listener.  A good listener pays attention when people talk and doesn’t assimilate the information with pre-conceived notions.  A good listener is able to separate the important information from the rest of what is said and use that information to improve service.  In other words, good listening skills can be considered both a motivational and customer service tool.

Goal Driven Hospitality

As a restaurant or hotel manager you have several goals to always keep in mind.

• Keep customers satisfied with service and hospitality
• Find creative solutions to potential problems
• Develop ways to stay competitive
• Be responsive to customer needs
• Maintain productive staff working environment that promotes creativity and maintains morale

These are major goals that require a well-trained manager who has the right listening skills in addition to the ability to generate new ideas that can be successfully implemented.

Good listening skills involve much more than just hearing what people are saying.  As a restaurant, hotel or even cosmetology manager you have to be able to read between the lines and determine what services or problems you need to address.  People often express ideas or concerns indirectly and it’s up to the manager to properly interpret what is being said.  The hospitality industry is extremely competitive and that makes customer satisfaction a top priority.

But a good manager also learns to listen to his or her staff.  A commercial cook, patisserie or gourmet chef, or a hotel manager must develop a team of people that work well together.  The staff must have the same vision and the same commitment to customer service as the manager.  Being able to listen to staff needs also is imperative in order to be a good manager.

Ideas that Motivate

The hospitality business is fast paced and demanding.  The more the staff works like a team, the smoother the operation.  Managers are responsible for coordinating the efforts of a diverse group of people.  But staff also will have great ideas about how to improve operations and how to add or improve services to improve customer satisfaction.  A sign of a good manager is one who is able to listen to the ideas and then make decisions as to their use in a way that motivates and does not discourage staff.

Hospitality management is all about creating customer satisfaction in a highly competitive and fast paced environment by motivating employees to provide great service.  That’s why listening skills are needed in hospitality management!

Learning how to style hair takes training and practice.  A hairdresser who has completed a training program learns about the different types of hair from several perspectives.   For example, cutting and styling hair is much different than cutting and styling coarse hair.  But the stylist must also understand how to style the particular hair based on the shape of the face.

A well-trained stylist will understand how to use hair styling to bring out the best features of the face.  For example, if a client has a long face then the style should add width.  If the face is round the style will add length.  There are hundreds of different ways a hairdresser can bring out a customer’s best features while minimizing certain facial characteristics or features.

Cutting a Deal

Successfully learning how to style different types of hair is one of the most important lessons taught in hairdressing school.  Course hair can be thinned and thin hair cut in a way that volume is added.  But the hair cut must accommodate the natural wave or lack of wave in the hair.   Hair is also described as thin, medium and thick.

The various kinds of face shapes include long, round, oval and heart shaped.  A hair stylist learns many different techniques for creating the ideal hair style.  Curly hair can be styled in a way that either heightens or discourages curling.  Straight hair can be cut to add volume and form.  Hair that is wavy, and neither curly nor straight, can be styled to maximize the hair feature the client likes the best.  A great stylist knows how to bring out the client’s best facial and hair features.

Styling with Products

Today there are products on the market for every kind of hair.  There are products to hold, stiffen and sculpt hair.  These products are used to enhance the hairdresser’s cut.  For example, mousse or foam products can stiffen hair that has been cut to add volume.  Gel can be used on curly hair cuts to tighten curls or on wavy hair for scrunching.  But the only way the products work properly is if the hairdresser has maximized the appearance of the hair through careful cut selection.

A trained hairdresser has an arsenal of techniques and products which can be used to highlight the best features of someone’s hair and face.  When clients visit the stylist, he or she will first analyze the condition of the hair.  The stylish learns to listen to the preferences of the client first and then works with the client to determine which style will best meet the request while enhancing the facial features.

First and foremost there must be a level of incomparable quality.  Hairdressing customers expect to find a salon with trained hairdressers current on modern styling techniques. These styles include the latest trends and new looks that require special cuts.   But hairdressers should also be ready to satisfy traditional styling requests also.

A mistake some hairdressers make is insisting a client try a new style when the customer has requested the style which meets their personal needs.  A good hairdressing program will teach hair styling in a way the beautician is able to cut a traditional or new style to that it complements the customer’s appearance.  This requires in-depth training that instructs in face and head shapes in addition to the styles suitable for various hair types.

Stylish Services

Hair care clients today expect to be able to access a wide range of services.  That means keeping them satisfied requires having well trained hair technicians that can work on all kinds of hair and provide many different services far beyond just cut and styling.  For example, stylists should be current on colouring techniques and the use of hair extensions.  To satisfy customers, hair stylists will also have to offer specialty services such as hair straightening, eyebrow shaping and damaged hair treatments.

Of course there is no question that a hairdresser must be familiar with many different hair care products.  There are hundreds of specialty products on the market designed to address issues with hair.  There are deep treatments, aging hair products and special colouring and highlighting products.  Only stylists that have been trained in how to stay current in the hairdressing industry are able to completely satisfy all kinds of hair care clients through proper product selection.

Of course, cosmetologists must also be able to manage their time and schedule their customer appointments.   Customers expect to get quality time with a hairdresser who focuses on them during the scheduled appointment.  This means that scheduling conflicts and miscalculated appointment times must be avoided.  Stylists that obtain quality training learn how to manage their time in a way that insures customers are offered the service level they demand.

Stylish Satisfaction

Satisfying hair care clients is the key to success in the hairdressing business.   The demand for skilled beauticians is high.  That means there are many employment opportunities for anyone who obtains certification at a good school that teaches international and advanced styling and hair care techniques.

The world of hairdressing has expanded and grown over the years.  Customers are much more sophisticated and ask for a level of service that was once reserved only for celebrities.  But technology, equipment, new products and comprehensive training services has made even the most sophisticated styles and hair care treatments available.

If you want to satisfy hair care clients, you need to be ready to work in this new world of style and fashion!

Learning how to manage a salon requires taking a series of courses that teach about both sides of the business.  The two sides are the hairdressing and/or beauty therapy side, and the business management side.  A skilful salon manager is as adept at performing their skills for customers as he or she is at ordering supplies and managing finances.  Even if you don’t own the salon you are working at you must still practice business skills in the day-to-day operation of your personal hairdressing business.

A Little Bit of Everything

Salons today have been redesigned to meet customer needs.  Salon clients make it clear they want to be able to go to the salon of their choice and find a variety of services being offered.  This means salon management requires directing a variety of people with different skills in a way that promotes the ambiance and theme of the salon while providing excellent customer service.

In salons you may find hairdressers, manicurists and pedicurists and beauty therapists skilled in message techniques and the use of stress reduction aromatherapy.  Salons also promote and sell products and hold beauty seminars to attract new clients.  The range of activities makes it necessary that a salon manager have excellent organizational skills in order to coordinate the operation of a set of mini-businesses within one roof.

Styling and Promoting

Striving to become a salon manager is an excellent career choice.  It is a business that enables you to use the skills you have developed in beauty management while also offering plenty of opportunity to use your creativity.  For example, as the owner/manager you are able to develop “client appreciation” programs, create special events for women and their friends, and offer ancillary programs such as make-up application.

In other words, salon management business skills require the ability to implement a promotional program that brings new business on a regular basis.  Being able to differentiate the salon based on its unique characteristics and offerings is critical to salon success.  When you train for a career in hairdressing and beauty therapy, you will take management courses that prepare you for success in the industry.

This preparation will make the difference between being able to manage a thriving and professional salon and struggling in a competitive industry.  Even if you choose to work for yourself in an existing salon, the salon management skills will be used everyday as you build and retain your clientele.

In the Atmosphere

Salon management requires the right craft and management skills.  But it also needs a sense of atmosphere.  When clients enter a salon, they are “escaping” for one or more hours from hectic lives.  In the salon a client wants to feel as if they are the centre of their own world for a short relaxing time.  A salon manager must be adept at creating the right atmosphere sought by clients based on an understanding of their needs.

If you now believe salon management requires extensive skills and training, you would be correct.  An excellent training program prepares a manager for the world of hairdressing and beauty therapy which also means having the right business and management skills.  In the world of salon management you will find a diverse clientele just waiting for your attention.

In the hospitality business there are number of career paths which lead to supervision of others.  It doesn’t matter whether you work for someone else or work for yourself, developing a successful career in restaurant, hotel or beauty salon management will require knowing how to motivate others while directing their work.  In fact the hospitality industry holds tremendous opportunity for those able to help others reach their personal career goals in the fast paced hospitality industry.

Supervisory positions in the hospitality industry include room and restaurant managers, shift supervisors, general managers, special event directors and many other positions.  Unlike office jobs where much of the work is the same from day to day, in the hotel, restaurant and beauty careers the positions require the ability to be adaptable to the constantly changing needs of customers.  A true leader is able to communicate a vision to others in a way that encourages employee development and commitment.

Building Confidence in Your Staff

Learning how to supervise others begins with instruction in communication and organizational leadership.  After completing a carefully designed program which develops general and supervisory skills, you will be prepared to build confidence in others while getting the job done.  Because the work in the hospitality industry tends to be fast paced a successful manager must be able to effectively plan schedules and events while also having the skills needed to make quick decisions on a day-to-day basis.

Having a career manager with good supervisory skills in restaurants, hotels and beauty salon or spa operations can literally make the difference between a business succeeding or failing.  Efficient delivery of services requires skill development which focuses on organizational abilities.  By creating a team of employees that are working towards common goals, you also create a customer oriented business.

Walking the Career Path Together

There are many different types of careers available in the food, room and beauty service businesses.  You can learn how to build a team of caterers, manage restaurant workers, run a spa, operate a cruise line entertainment program, manage a private club and do one of a thousand other jobs.  But no matter what career path you pursue, it will be necessary to have well developed supervisory skills in order to seek jobs with increasing responsibilities.  This means it’s important to develop the right motivational, organizational and communication skills.   You will also need training in administrative management of hospitality businesses.

Learning how to supervise others begins with a well-designed management program which is incorporated in the career training program you choose to pursue.   The curriculum includes hands-on experiences.  These skills will follow you through a successful career path no matter where you choose to work.