Accenture Insurance Blog http://insuranceblog.accenture.com High Performance. Delivered. Fri, 07 Oct 2016 14:04:31 +0000 en-US hourly 1 http://insuranceblog.accenture.com/wp-content/uploads/2016/03/cropped-BookmarkIcon-32x32.png Accenture Insurance Blog http://insuranceblog.accenture.com 32 32 Cloud in insurance: Imagined cost vs. potential savings http://insuranceblog.accenture.com/cloud-in-insurance-imagined-cost-vs-potential-savings http://insuranceblog.accenture.com/cloud-in-insurance-imagined-cost-vs-potential-savings#respond Fri, 07 Oct 2016 07:27:21 +0000 http://insuranceblog.accenture.com/?p=14265 Customers are increasingly expecting round-the-clock access and real-time interactions with virtually every service provider with which they do business and insurance companies are no exception. As the insurance industry transforms ...
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]]> http://insuranceblog.accenture.com/cloud-in-insurance-imagined-cost-vs-potential-savings/feed 0 Consumers’ concerns over self-driving car technology could soften future hit to auto insurers’ revenues http://insuranceblog.accenture.com/consumers-concerns-over-self-driving-car-technology-could-soften-future-hit-to-auto-insurers-revenues http://insuranceblog.accenture.com/consumers-concerns-over-self-driving-car-technology-could-soften-future-hit-to-auto-insurers-revenues#respond Thu, 06 Oct 2016 07:31:19 +0000 http://insuranceblog.accenture.com/?p=14246 In suggesting that insurers’ auto coverage revenues might not suffer quite as big a hit as many experts predict it will when self-driving cars hit the roadways, I posited last ...
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]]> http://insuranceblog.accenture.com/consumers-concerns-over-self-driving-car-technology-could-soften-future-hit-to-auto-insurers-revenues/feed 0 Blockchain replaces flawed faith with provable trust http://insuranceblog.accenture.com/blockchain-replaces-flawed-faith-with-provable-trust http://insuranceblog.accenture.com/blockchain-replaces-flawed-faith-with-provable-trust#respond Wed, 05 Oct 2016 13:31:21 +0000 http://insuranceblog.accenture.com/?p=14172 As I noted in my first post in this series about blockchain and brokers, commercial insurance depends on processes that are centuries old. These processes emerged as a solution to ...
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]]> http://insuranceblog.accenture.com/blockchain-replaces-flawed-faith-with-provable-trust/feed 0 Improving speed to market with a test-and-learn approach http://insuranceblog.accenture.com/improving-speed-to-market-with-a-test-and-learn-approach http://insuranceblog.accenture.com/improving-speed-to-market-with-a-test-and-learn-approach#respond Wed, 05 Oct 2016 05:15:29 +0000 http://insuranceblog.accenture.com/?p=14031 The pace of technological change is forcing traditional insurers to rethink the way they work, from the very foundation of their business and operating models, to how they market and ...
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]]> http://insuranceblog.accenture.com/improving-speed-to-market-with-a-test-and-learn-approach/feed 0 Getting Started With RPA http://insuranceblog.accenture.com/getting-started-with-rpa http://insuranceblog.accenture.com/getting-started-with-rpa#respond Tue, 04 Oct 2016 13:04:30 +0000 http://insuranceblog.accenture.com/?p=14022 In the first three blogs of this series, I have discussed the basic principles of Robotic Process Automation (RPA) and explored why the technology provides a tremendous opportunity for insurers. ...
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]]> http://insuranceblog.accenture.com/getting-started-with-rpa/feed 0 Insurance CMOs need to consider integration of marketing efforts http://insuranceblog.accenture.com/insurance-cmos-need-to-consider-integration-of-marketing-efforts http://insuranceblog.accenture.com/insurance-cmos-need-to-consider-integration-of-marketing-efforts#respond Tue, 04 Oct 2016 12:40:32 +0000 http://insuranceblog.accenture.com/?p=14078 According to a new Accenture survey, a growing number of insurance chief marketing officers (CMOs) feel they are falling short of meeting their carriers’ growth objectives. Only 53 percent of ...
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]]> http://insuranceblog.accenture.com/insurance-cmos-need-to-consider-integration-of-marketing-efforts/feed 0 Big insurers will be keen to see whether Lemonade’s P2P business really delights consumers http://insuranceblog.accenture.com/big-insurers-will-be-keen-to-see-whether-lemonades-p2p-business-really-delights-consumers http://insuranceblog.accenture.com/big-insurers-will-be-keen-to-see-whether-lemonades-p2p-business-really-delights-consumers#respond Tue, 04 Oct 2016 12:00:36 +0000 http://insuranceblog.accenture.com/?p=14287 After much fanfare, U.S. insurtech firm Lemonade has begun trading and plenty of established insurers will be keeping an eye on how the start-up performs. Like many other insurtech ventures, ...
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]]> http://insuranceblog.accenture.com/big-insurers-will-be-keen-to-see-whether-lemonades-p2p-business-really-delights-consumers/feed 0 Augmented and virtual realities come to life http://insuranceblog.accenture.com/augmented-and-virtual-realities-come-to-life http://insuranceblog.accenture.com/augmented-and-virtual-realities-come-to-life#respond Mon, 03 Oct 2016 11:04:10 +0000 http://insuranceblog.accenture.com/?p=14202 Many warnings have been issued pertaining to the augmented reality game of Pokémon Go. In the excitement of the game, players sometimes become inattentive, forget basic safety and are injured. ...
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]]> http://insuranceblog.accenture.com/augmented-and-virtual-realities-come-to-life/feed 0 Customers crave personalized offers—and insurers win by providing them http://insuranceblog.accenture.com/customers-crave-personalized-offers-and-insurers-win-by-providing-them http://insuranceblog.accenture.com/customers-crave-personalized-offers-and-insurers-win-by-providing-them#respond Mon, 03 Oct 2016 10:40:47 +0000 http://insuranceblog.accenture.com/?p=14061 Insurance is a data-driven business, and today, insurers have access to more data than ever before. The Internet of Things—connected cars, homes and wearables—social media and other third-party data sources ...
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]]> http://insuranceblog.accenture.com/customers-crave-personalized-offers-and-insurers-win-by-providing-them/feed 0 Six steps to building a just-in-time marketing model for insurers http://insuranceblog.accenture.com/six-steps-to-building-a-just-in-time-marketing-model-for-insurers http://insuranceblog.accenture.com/six-steps-to-building-a-just-in-time-marketing-model-for-insurers#respond Fri, 30 Sep 2016 11:40:29 +0000 http://insuranceblog.accenture.com/?p=14104 In the first two parts of this series, we looked at how conventional marketing tenets are becoming increasingly outdated in today’s digital insurance consumer marketplace. We also highlighted the findings ...
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]]> http://insuranceblog.accenture.com/six-steps-to-building-a-just-in-time-marketing-model-for-insurers/feed 0 Self-driving cars might not hit auto insurers’ revenues quite as hard as estimated http://insuranceblog.accenture.com/self-driving-cars-might-not-hit-auto-insurers-revenues-quite-as-hard-as-estimated http://insuranceblog.accenture.com/self-driving-cars-might-not-hit-auto-insurers-revenues-quite-as-hard-as-estimated#respond Thu, 29 Sep 2016 12:29:22 +0000 http://insuranceblog.accenture.com/?p=14237 Developments with self-driving cars and how significantly this technology could drive down property/casualty insurers’ future auto insurance revenues are popular topics in the news and among insurance industry analysts.  Rightfully ...
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]]> http://insuranceblog.accenture.com/self-driving-cars-might-not-hit-auto-insurers-revenues-quite-as-hard-as-estimated/feed 0 Don’t just dream big… http://insuranceblog.accenture.com/dont-just-dream-big http://insuranceblog.accenture.com/dont-just-dream-big#respond Thu, 29 Sep 2016 11:37:23 +0000 http://insuranceblog.accenture.com/?p=14147 Most insurers dream of becoming leading digital businesses, and that requires moving to cloud technologies. But the same security concerns that made some consumers wary of direct deposit of their ...
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]]> http://insuranceblog.accenture.com/dont-just-dream-big/feed 0 Blockchain offers brokers new ways to create trust and drive operational excellence http://insuranceblog.accenture.com/blockchain-offers-brokers-new-ways-to-create-trust-and-drive-operational-excellence http://insuranceblog.accenture.com/blockchain-offers-brokers-new-ways-to-create-trust-and-drive-operational-excellence#respond Wed, 28 Sep 2016 13:40:34 +0000 http://insuranceblog.accenture.com/?p=14170 With the advent of blockchain, commercial insurance brokers face the prospect of profound disruption in how they operate. Over the course of this series of blog posts, I’ll look at ...
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]]> http://insuranceblog.accenture.com/blockchain-offers-brokers-new-ways-to-create-trust-and-drive-operational-excellence/feed 0 Data and analytics are key to insurers’ ability to capitalize on social opportunities http://insuranceblog.accenture.com/data-and-analytics-are-key-to-insurers-ability-to-capitalize-on-social-opportunities http://insuranceblog.accenture.com/data-and-analytics-are-key-to-insurers-ability-to-capitalize-on-social-opportunities#respond Wed, 28 Sep 2016 13:26:18 +0000 http://insuranceblog.accenture.com/?p=14029 Digital is rapidly transforming most industries, and insurance is no exception. Insurers today have access to more sources of data, including real-time dynamic data from the Internet of Things. In ...
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]]> http://insuranceblog.accenture.com/data-and-analytics-are-key-to-insurers-ability-to-capitalize-on-social-opportunities/feed 0 Insurance CMOs: Deliver the right message at the right time to the right customers http://insuranceblog.accenture.com/insurance-cmos-deliver-the-right-message-at-the-right-time-to-the-right-customers http://insuranceblog.accenture.com/insurance-cmos-deliver-the-right-message-at-the-right-time-to-the-right-customers#respond Tue, 27 Sep 2016 20:10:52 +0000 http://insuranceblog.accenture.com/?p=14076 In the evolving, increasingly digital consumer marketplace, insurers have to provide a superior customer experience to differentiate their products and offers from the rapidly growing number of competitors. According to ...
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]]> http://insuranceblog.accenture.com/insurance-cmos-deliver-the-right-message-at-the-right-time-to-the-right-customers/feed 0 Selecting the right tasks for RPA http://insuranceblog.accenture.com/selecting-the-right-tasks-for-rpa http://insuranceblog.accenture.com/selecting-the-right-tasks-for-rpa#respond Tue, 27 Sep 2016 19:10:07 +0000 http://insuranceblog.accenture.com/?p=14020 In my last blog, I outlined several benefits of Robotic Process Automation (RPA) and why insurance companies should consider including RPA in their back office. In this week’s installment of ...
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]]> http://insuranceblog.accenture.com/selecting-the-right-tasks-for-rpa/feed 0 Augmented or virtual: a new reality coming to a brain near you http://insuranceblog.accenture.com/augmented-or-virtual-a-new-reality-coming-to-a-brain-near-you http://insuranceblog.accenture.com/augmented-or-virtual-a-new-reality-coming-to-a-brain-near-you#respond Tue, 27 Sep 2016 13:50:33 +0000 http://insuranceblog.accenture.com/?p=14199 Augmented reality (AR) drew a lot of attention this summer with the advent of Pokémon Go, a smartphone application that brought millions of people outdoors in search of Chartzards, ­­­­­­­Wartorties, ...
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]]> http://insuranceblog.accenture.com/augmented-or-virtual-a-new-reality-coming-to-a-brain-near-you/feed 0 Three steps for insurance CFOs to manage big data http://insuranceblog.accenture.com/three-steps-for-insurance-cfos-to-manage-big-data http://insuranceblog.accenture.com/three-steps-for-insurance-cfos-to-manage-big-data#respond Tue, 27 Sep 2016 10:20:51 +0000 http://insuranceblog.accenture.com/?p=13642 In this set of posts we’ve looked at the explosion of big data and how all that information—properly analyzed—can lead to opportunities for an insurance CFO. Specifically, CFOs can make ...
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]]> http://insuranceblog.accenture.com/three-steps-for-insurance-cfos-to-manage-big-data/feed 0 Insurers cannot afford to ignore the opportunities of personalizing the insurance experience http://insuranceblog.accenture.com/insurers-cannot-afford-to-ignore-the-opportunities-of-personalizing-the-insurance-experience http://insuranceblog.accenture.com/insurers-cannot-afford-to-ignore-the-opportunities-of-personalizing-the-insurance-experience#respond Mon, 26 Sep 2016 11:40:05 +0000 http://insuranceblog.accenture.com/?p=14059 How well do insurers know their customers? Consider Maria, a thirty-something woman living in a large city with her fiancé and his two children. Their household income is between $50,000 ...
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]]> http://insuranceblog.accenture.com/insurers-cannot-afford-to-ignore-the-opportunities-of-personalizing-the-insurance-experience/feed 0 Blockchain still needs to clear some big hurdles http://insuranceblog.accenture.com/blockchain-still-needs-to-clear-some-big-hurdles http://insuranceblog.accenture.com/blockchain-still-needs-to-clear-some-big-hurdles#respond Mon, 26 Sep 2016 11:15:36 +0000 http://insuranceblog.accenture.com/?p=13872 Blockchain is attracting lots of interest from a wide range of financial services companies. However, some big hurdles need to be overcome before blockchain applications can start to significantly enhance ...
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]]> http://insuranceblog.accenture.com/blockchain-still-needs-to-clear-some-big-hurdles/feed 0 Smart tech vendors are driving up the power and scope of intelligent automation http://insuranceblog.accenture.com/smart-tech-vendors-are-driving-up-the-power-and-scope-of-intelligent-automation http://insuranceblog.accenture.com/smart-tech-vendors-are-driving-up-the-power-and-scope-of-intelligent-automation#respond Fri, 23 Sep 2016 11:55:17 +0000 http://insuranceblog.accenture.com/?p=13919 Progressive technology vendors have been quick to recognize the huge commercial potential of intelligent automation. They’ve launched a variety of products and services that harness artificial intelligence and automation technology ...
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]]> http://insuranceblog.accenture.com/smart-tech-vendors-are-driving-up-the-power-and-scope-of-intelligent-automation/feed 0 Marketing has to evolve to thrive in the digital insurance marketplace http://insuranceblog.accenture.com/marketing-has-to-evolve-to-thrive-in-the-digital-insurance-marketplace http://insuranceblog.accenture.com/marketing-has-to-evolve-to-thrive-in-the-digital-insurance-marketplace#respond Fri, 23 Sep 2016 11:09:59 +0000 http://insuranceblog.accenture.com/?p=14100 In the last decade, the insurance consumer marketplace has evolved rapidly. Products and services come and go; new entrants appear overnight; and insurance customers demand more customized offers for less. ...
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]]> http://insuranceblog.accenture.com/marketing-has-to-evolve-to-thrive-in-the-digital-insurance-marketplace/feed 0 Don’t fear the cloud – the oldest ‘next big thing’ http://insuranceblog.accenture.com/dont-fear-the-cloud-the-oldest-next-big-thing http://insuranceblog.accenture.com/dont-fear-the-cloud-the-oldest-next-big-thing#respond Thu, 22 Sep 2016 11:30:58 +0000 http://insuranceblog.accenture.com/?p=14144 There is nothing new under the sun–and that includes the cloud. As early as the 1960s, companies were buying timesharing on old mainframes. More than 30 years later, in the ...
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]]> http://insuranceblog.accenture.com/dont-fear-the-cloud-the-oldest-next-big-thing/feed 0 People should come first when insurers roll out their intelligent automation solutions http://insuranceblog.accenture.com/people-should-come-first-when-insurers-roll-out-their-intelligent-automation-solutions http://insuranceblog.accenture.com/people-should-come-first-when-insurers-roll-out-their-intelligent-automation-solutions#respond Wed, 21 Sep 2016 11:29:50 +0000 http://insuranceblog.accenture.com/?p=13917 The rise of intelligent automation offers insurers a great opportunity to bolster their customer relations. Many product enquiries and policy applications and renewals, as well as claims pay-outs, can be ...
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]]> http://insuranceblog.accenture.com/people-should-come-first-when-insurers-roll-out-their-intelligent-automation-solutions/feed 0 To truly capture the value of social, insurers must design initiatives with ROI in mind http://insuranceblog.accenture.com/to-truly-capture-the-value-of-social-insurers-must-design-initiatives-with-roi-in-mind http://insuranceblog.accenture.com/to-truly-capture-the-value-of-social-insurers-must-design-initiatives-with-roi-in-mind#respond Wed, 21 Sep 2016 11:08:06 +0000 http://insuranceblog.accenture.com/?p=14027 Social holds the promise of enabling insurers to better understand their customers—and consequently, how to better serve those customers and strengthen the relationship with them. However, doing so is not ...
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]]> http://insuranceblog.accenture.com/to-truly-capture-the-value-of-social-insurers-must-design-initiatives-with-roi-in-mind/feed 0 Why RPA? http://insuranceblog.accenture.com/why-rpa http://insuranceblog.accenture.com/why-rpa#respond Tue, 20 Sep 2016 14:10:36 +0000 http://insuranceblog.accenture.com/?p=14018 As I discussed in my last blog , Robot Process Automation (RPA) has become a hot topic in the insurance industry. In this installment of a series meant to demystify RPA, ...
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]]> http://insuranceblog.accenture.com/why-rpa/feed 0 How to attract and retain insurance customers in a marketplace of waning loyalty http://insuranceblog.accenture.com/how-to-attract-and-retain-insurance-customers-in-a-marketplace-of-waning-loyalty http://insuranceblog.accenture.com/how-to-attract-and-retain-insurance-customers-in-a-marketplace-of-waning-loyalty#respond Tue, 20 Sep 2016 11:35:34 +0000 http://insuranceblog.accenture.com/?p=14074 In the wake of this trend toward accelerated competitive obsolescence, it is not at all surprising that customers’ brand loyalty is waning: According to Accenture Interactive research, 56 percent of ...
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]]> http://insuranceblog.accenture.com/how-to-attract-and-retain-insurance-customers-in-a-marketplace-of-waning-loyalty/feed 0 Insurers can establish momentum and build economic value from external data http://insuranceblog.accenture.com/insurers-can-establish-momentum-and-build-economic-value-from-external-data http://insuranceblog.accenture.com/insurers-can-establish-momentum-and-build-economic-value-from-external-data#respond Mon, 19 Sep 2016 10:55:42 +0000 http://insuranceblog.accenture.com/?p=13844 Taking advantage of new data streams doesn’t have to be a hugely expensive proposition. One of the best things about the data revolution is that even relatively modest investments can ...
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]]> http://insuranceblog.accenture.com/insurers-can-establish-momentum-and-build-economic-value-from-external-data/feed 0 Blockchain gains support from technology heavyweights http://insuranceblog.accenture.com/blockchain-gains-support-from-technology-heavyweights http://insuranceblog.accenture.com/blockchain-gains-support-from-technology-heavyweights#respond Mon, 19 Sep 2016 10:40:12 +0000 http://insuranceblog.accenture.com/?p=13869 A host of major technology providers are embarking on blockchain projects. They recognize the enormous potential of the technology to disrupt the financial services industry and other sectors of the ...
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]]> http://insuranceblog.accenture.com/blockchain-gains-support-from-technology-heavyweights/feed 0 You’ve decided on a Guidewire implementation. Now what? http://insuranceblog.accenture.com/youve-decided-on-a-guidewire-implementation-now-what http://insuranceblog.accenture.com/youve-decided-on-a-guidewire-implementation-now-what#respond Mon, 19 Sep 2016 05:06:14 +0000 http://insuranceblog.accenture.com/?p=14188 Selecting a platform is just one of many decisions insurers must make on the road to transformation.

Guidewire is widely recognized as one of the leading insurance software suites. Combining ...
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]]> http://insuranceblog.accenture.com/youve-decided-on-a-guidewire-implementation-now-what/feed 0 Insurance CMOs: Move beyond conventional marketing strategies to bolster growth http://insuranceblog.accenture.com/insurance-cmos-move-beyond-conventional-marketing-strategies-to-bolster-growth http://insuranceblog.accenture.com/insurance-cmos-move-beyond-conventional-marketing-strategies-to-bolster-growth#respond Fri, 16 Sep 2016 11:10:11 +0000 http://insuranceblog.accenture.com/?p=14098 Traditionally, insurance chief marketing officers (CMOs) practiced conventional marketing tenets, which encouraged greater investments to achieve the most effective growth results for their carriers. Yet, according to new Accenture research, ...
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]]> http://insuranceblog.accenture.com/insurance-cmos-move-beyond-conventional-marketing-strategies-to-bolster-growth/feed 0 Six key trends in the big-data revolution http://insuranceblog.accenture.com/the-key-trends-in-the-big-data-revolution http://insuranceblog.accenture.com/the-key-trends-in-the-big-data-revolution#respond Fri, 16 Sep 2016 10:47:10 +0000 http://insuranceblog.accenture.com/?p=14037 Unlike traditional business intelligence systems, new techniques and technologies used with big data allow chief financial officers (CFOs) to gain useful information at a much lower cost. The key task ...
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]]> http://insuranceblog.accenture.com/the-key-trends-in-the-big-data-revolution/feed 0 8 best practices form foundation of insurers’ cyber resilience http://insuranceblog.accenture.com/8-best-practices-form-foundation-of-insurers-cyber-resilience http://insuranceblog.accenture.com/8-best-practices-form-foundation-of-insurers-cyber-resilience#respond Thu, 15 Sep 2016 13:01:45 +0000 http://insuranceblog.accenture.com/?p=13836 Insurers understand the threat that cyber criminals pose and have made strides in protecting themselves, but the risk still requires supervisors to redouble their cyber security efforts. As the International ...
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]]> http://insuranceblog.accenture.com/8-best-practices-form-foundation-of-insurers-cyber-resilience/feed 0 It starts with a pebble… The impact of AI and robotics in insurance http://insuranceblog.accenture.com/it-starts-with-a-pebble-the-impact-of-ai-and-robotics-in-insurance http://insuranceblog.accenture.com/it-starts-with-a-pebble-the-impact-of-ai-and-robotics-in-insurance#respond Thu, 15 Sep 2016 12:38:55 +0000 http://insuranceblog.accenture.com/?p=14014 We’ve all seen them. Sometimes dressed in silly costumes, jamming to a beat, or quietly waving while standing on a street corner out in the summer heat or the winter ...
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]]> http://insuranceblog.accenture.com/it-starts-with-a-pebble-the-impact-of-ai-and-robotics-in-insurance/feed 0 Intelligent automation gives insurers a big opportunity to boost the quality of their customer service http://insuranceblog.accenture.com/intelligent-automation-gives-insurers-a-big-opportunity-to-boost-the-quality-of-their-customer-service http://insuranceblog.accenture.com/intelligent-automation-gives-insurers-a-big-opportunity-to-boost-the-quality-of-their-customer-service#respond Wed, 14 Sep 2016 13:20:59 +0000 http://insuranceblog.accenture.com/?p=13915 Intelligent automation offers insurers huge improvements in efficiency and productivity. One of its biggest benefits, however, is likely to be its ability to enhance the quality of service insurers provide ...
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]]> http://insuranceblog.accenture.com/intelligent-automation-gives-insurers-a-big-opportunity-to-boost-the-quality-of-their-customer-service/feed 0 Social has come of age for business—and five keys bring success http://insuranceblog.accenture.com/social-has-come-of-age-for-business-and-five-keys-bring-success http://insuranceblog.accenture.com/social-has-come-of-age-for-business-and-five-keys-bring-success#respond Wed, 14 Sep 2016 12:09:48 +0000 http://insuranceblog.accenture.com/?p=14024 At first glance, it’s perplexing. Nearly 90 percent of businesses report they are using social media for marketing and 40 percent use social data, yet 67 percent find it difficult ...
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]]> http://insuranceblog.accenture.com/social-has-come-of-age-for-business-and-five-keys-bring-success/feed 0 European financial services institutions can quickly overcome obstacles to digital readiness http://insuranceblog.accenture.com/european-financial-services-institutions-can-quickly-overcome-obstacles-to-digital-readiness http://insuranceblog.accenture.com/european-financial-services-institutions-can-quickly-overcome-obstacles-to-digital-readiness#respond Wed, 14 Sep 2016 11:16:23 +0000 http://insuranceblog.accenture.com/?p=13892 In this series on the digital readiness of European Financial Services Institutions (FSIs), we have spotlighted new research showing that the best-prepared organizations embrace digital transformation in all of their ...
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]]> http://insuranceblog.accenture.com/european-financial-services-institutions-can-quickly-overcome-obstacles-to-digital-readiness/feed 0 What is RPA? http://insuranceblog.accenture.com/what-is-rpa http://insuranceblog.accenture.com/what-is-rpa#respond Tue, 13 Sep 2016 11:30:30 +0000 http://insuranceblog.accenture.com/?p=14016 There has been much discussion about Robot Process Automation (RPA) over the past few months as insurance companies become more aware of the possibilities offered by the technology. Much of ...
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]]> http://insuranceblog.accenture.com/what-is-rpa/feed 0 May we have manners for our AI, please? Thank you! http://insuranceblog.accenture.com/may-we-have-manners-for-our-ai-please-thank-you http://insuranceblog.accenture.com/may-we-have-manners-for-our-ai-please-thank-you#respond Tue, 13 Sep 2016 11:11:28 +0000 http://insuranceblog.accenture.com/?p=14012 This past month my family got an Amazon Echo speaker, and it got me thinking about how artificial intelligence (AI) may shape our culture. If I use the phrases “Please,” ...
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]]> http://insuranceblog.accenture.com/may-we-have-manners-for-our-ai-please-thank-you/feed 0 CFOs support business and operational efficiency, thanks to big data http://insuranceblog.accenture.com/cfos-support-business-and-operational-efficiency-thanks-to-big-data http://insuranceblog.accenture.com/cfos-support-business-and-operational-efficiency-thanks-to-big-data#respond Tue, 13 Sep 2016 10:28:15 +0000 http://insuranceblog.accenture.com/?p=13639 In this blog series we’ve looked at the explosion of big data, and discussed how insurance chief financial officers can dig in to big data to provide sound decision-making and ...
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]]> http://insuranceblog.accenture.com/cfos-support-business-and-operational-efficiency-thanks-to-big-data/feed 0 New horizons appear to insurers willing to access external data streams http://insuranceblog.accenture.com/new-horizons-appear-to-insurers-willing-to-access-external-data-streams http://insuranceblog.accenture.com/new-horizons-appear-to-insurers-willing-to-access-external-data-streams#respond Mon, 12 Sep 2016 09:52:20 +0000 http://insuranceblog.accenture.com/?p=13842 Insurers who are armed with insights based on new data sources can explore entirely new types of business. They can build partnerships with digital disrupters to gain early access to ...
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]]> http://insuranceblog.accenture.com/new-horizons-appear-to-insurers-willing-to-access-external-data-streams/feed 0 Major insurers are starting to put blockchain to the test http://insuranceblog.accenture.com/major-insurers-are-starting-to-put-blockchain-to-the-test http://insuranceblog.accenture.com/major-insurers-are-starting-to-put-blockchain-to-the-test#respond Mon, 12 Sep 2016 09:24:34 +0000 http://insuranceblog.accenture.com/?p=13867 Blockchain is no longer an esoteric technology on the fringes of the financial services industry. It’s suddenly become a big item on the agendas of insurers across the world. Blockchain, ...
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]]> http://insuranceblog.accenture.com/major-insurers-are-starting-to-put-blockchain-to-the-test/feed 0 Compliance reporting will evolve with the age of big data http://insuranceblog.accenture.com/compliance-reporting-will-evolve-with-the-age-of-big-data http://insuranceblog.accenture.com/compliance-reporting-will-evolve-with-the-age-of-big-data#respond Fri, 09 Sep 2016 09:30:25 +0000 http://insuranceblog.accenture.com/?p=13733 In the rapidly transforming ecosystem of the financial services industry, the challenges for compliance officers have become more acute and complex. Changes to the compliance function are imminent; reporting lines ...
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]]> http://insuranceblog.accenture.com/compliance-reporting-will-evolve-with-the-age-of-big-data/feed 0 Insurance Core Principles offer guidance to supervisors on cyber risk resilience http://insuranceblog.accenture.com/insurance-core-principles-offer-guidance-to-supervisors-on-cyber-risk-resilience http://insuranceblog.accenture.com/insurance-core-principles-offer-guidance-to-supervisors-on-cyber-risk-resilience#respond Thu, 08 Sep 2016 10:25:28 +0000 http://insuranceblog.accenture.com/?p=13833 In this series examining the necessity of insurance supervisors to increase their efforts to protect their organizations from cyber criminals, we have seen what some critical cyber security weaknesses look ...
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]]> http://insuranceblog.accenture.com/insurance-core-principles-offer-guidance-to-supervisors-on-cyber-risk-resilience/feed 0 Is the insurance industry losing its edge on data? http://insuranceblog.accenture.com/is-the-insurance-industry-losing-its-edge-on-data http://insuranceblog.accenture.com/is-the-insurance-industry-losing-its-edge-on-data#comments Thu, 08 Sep 2016 09:11:46 +0000 http://insuranceblog.accenture.com/?p=13886 Once upon a time, insurance companies were the envy of other industries in terms of the history and depth of their data. In the coffee shops of London, underwriters wisely ...
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]]> http://insuranceblog.accenture.com/is-the-insurance-industry-losing-its-edge-on-data/feed 1 Intelligent automation is set to transform insurance underwriting http://insuranceblog.accenture.com/intelligent-automation-is-set-to-transform-insurance-underwriting http://insuranceblog.accenture.com/intelligent-automation-is-set-to-transform-insurance-underwriting#respond Wed, 07 Sep 2016 10:52:53 +0000 http://insuranceblog.accenture.com/?p=13913 Intelligent automation is poised to transform the core of the insurance business. It will change substantially how insurers underwrite risk. The conventional practice of underwriting, which relies on historical data ...
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]]> http://insuranceblog.accenture.com/intelligent-automation-is-set-to-transform-insurance-underwriting/feed 0 Digital platforms can enable ongoing learning for contact center representatives http://insuranceblog.accenture.com/digital-platforms-can-enable-ongoing-learning-for-contact-center-representatives http://insuranceblog.accenture.com/digital-platforms-can-enable-ongoing-learning-for-contact-center-representatives#respond Wed, 07 Sep 2016 10:30:29 +0000 http://insuranceblog.accenture.com/?p=13876 Digital is no longer simply a channel; it is also an enabler of other channels. For example, insurers that equip call center representatives with digital tools—such as detailed customer profiles, ...
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]]> http://insuranceblog.accenture.com/digital-platforms-can-enable-ongoing-learning-for-contact-center-representatives/feed 0 Disjointed digital plans mitigate benefits for European financial services institutions http://insuranceblog.accenture.com/disjointed-digital-plans-mitigate-benefits-for-european-financial-services-institutions http://insuranceblog.accenture.com/disjointed-digital-plans-mitigate-benefits-for-european-financial-services-institutions#respond Wed, 07 Sep 2016 09:39:28 +0000 http://insuranceblog.accenture.com/?p=13890 In my first post on the digital readiness of financial services institutions (FSIs) in Europe, I discussed where they are falling short. New Accenture research, detailed in our European Financial ...
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]]> http://insuranceblog.accenture.com/disjointed-digital-plans-mitigate-benefits-for-european-financial-services-institutions/feed 0 More drones in the air create opportunities for insurers to gather more data and to write coverage for a new industry http://insuranceblog.accenture.com/more-drones-in-the-air-create-opportunities-for-insurers-to-gather-more-data-and-to-write-coverage-for-a-new-industry http://insuranceblog.accenture.com/more-drones-in-the-air-create-opportunities-for-insurers-to-gather-more-data-and-to-write-coverage-for-a-new-industry#respond Tue, 06 Sep 2016 11:57:33 +0000 http://insuranceblog.accenture.com/?p=13680 In my last post, I reviewed some major changes in the way the US Federal Aviation Agency will regulate and license drone operations, bringing US regulations more in line with ...
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]]> http://insuranceblog.accenture.com/more-drones-in-the-air-create-opportunities-for-insurers-to-gather-more-data-and-to-write-coverage-for-a-new-industry/feed 0 Use big data effectively to improve the hit ratio for underwriters http://insuranceblog.accenture.com/use-big-data-effectively-to-improve-the-hit-ratio-for-underwriters http://insuranceblog.accenture.com/use-big-data-effectively-to-improve-the-hit-ratio-for-underwriters#respond Tue, 06 Sep 2016 11:19:17 +0000 http://insuranceblog.accenture.com/?p=13882 Today baseball players use advanced analytics on pitchers, strike zones, and hitting to try to improve their averages. Like baseball, insurers now have access to tremendously more data than ever ...
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]]> http://insuranceblog.accenture.com/use-big-data-effectively-to-improve-the-hit-ratio-for-underwriters/feed 0 Blockchain could force insurers to radically rethink their businesses http://insuranceblog.accenture.com/blockchain-could-force-insurers-to-radically-rethink-their-businesses http://insuranceblog.accenture.com/blockchain-could-force-insurers-to-radically-rethink-their-businesses#comments Mon, 05 Sep 2016 10:21:06 +0000 http://insuranceblog.accenture.com/?p=13865 Blockchain technology has the potential to radically change how insurers conduct business and manage risk. Its capacity for multiple, highly secure, peer-to-peer transactions promises carriers considerable improvements in the efficiency ...
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]]> http://insuranceblog.accenture.com/blockchain-could-force-insurers-to-radically-rethink-their-businesses/feed 1 Shifts underway in FS compliance reporting lines http://insuranceblog.accenture.com/shifts-underway-in-fs-compliance-reporting-lines http://insuranceblog.accenture.com/shifts-underway-in-fs-compliance-reporting-lines#respond Fri, 02 Sep 2016 09:39:38 +0000 http://insuranceblog.accenture.com/?p=13731 The demands on compliance have potentially resulted in the function struggling to clearly articulate its role within financial services organizations and how it can benefit the chief executive officer (CEO). ...
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]]> http://insuranceblog.accenture.com/shifts-underway-in-fs-compliance-reporting-lines/feed 0 Insurers’ multiple cyber security weaknesses lead to risks from many directions http://insuranceblog.accenture.com/insurers-multiple-cyber-security-weaknesses-lead-to-risks-from-many-directions http://insuranceblog.accenture.com/insurers-multiple-cyber-security-weaknesses-lead-to-risks-from-many-directions#respond Thu, 01 Sep 2016 12:44:50 +0000 http://insuranceblog.accenture.com/?p=13830 In this series on the importance of insurance supervisors redoubling their efforts now to protect carriers against cyber risk amidst the many other industry challenges, we have examined the frequency ...
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]]> http://insuranceblog.accenture.com/insurers-multiple-cyber-security-weaknesses-lead-to-risks-from-many-directions/feed 0 Putting AI to Use in the Connected Home http://insuranceblog.accenture.com/putting-ai-to-use-in-the-connected-home http://insuranceblog.accenture.com/putting-ai-to-use-in-the-connected-home#respond Thu, 01 Sep 2016 11:00:19 +0000 http://insuranceblog.accenture.com/?p=13470 In this blog series, I have looked at a number of potential applications of artificial intelligence (AI) in various areas of insurance, ranging from underwriting to risk management to contact ...
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]]> http://insuranceblog.accenture.com/putting-ai-to-use-in-the-connected-home/feed 0 Z Axis: Who is selling http://insuranceblog.accenture.com/z-axis-who-is-selling http://insuranceblog.accenture.com/z-axis-who-is-selling#respond Thu, 01 Sep 2016 10:15:12 +0000 http://insuranceblog.accenture.com/?p=13764 In my previous two posts, we’ve looked at the first two dimensions of competition in the insurance industry—the X axis (how we sell) and the Y axis (what we sell). ...
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