CV's musings.

Customer Service - Interactive Voice Response Systems

noreply@blogger.com (Srinath) — Sun, 07 Aug 2011 09:44:00 +0000

With the advent of technology, we have this IVRS contraptions which are a real pain in the #$% for customers.

Here is a scene,

1. You dial an IVR number.
2. You get a response - Please select the language 1 for English, 2 for Hindi, 3 for .........
3. There, I chose 1.
4. Next response - if you are customer press 1, if you would like to know about our services press 2, if you want to speak to our operator, press 0 to close the call whatever
5. I select 1
6. Next response - please enter your account number
7. I painstakingly enter the account number
8. System says - you have entered the wrong number, please try again. I just can't believe it - I am 100% sure I entered it right!
9. Ok, I double check and re enter the account number again.
10. Still it says wrong.
11. Enter again.
12. Finally the account number is accepted
13. Next response - Please enter your pin number
14. Needless to say, this again goes through couple of cycles
15. Next response - if you want to know your current balance/usage details, press 1, if you want to enquire about our other value added services press 2, at any time to go back to the previous menu, press 0 or if you would like to speak to an operator press 9
16. By now, my patience is thinning out and have had enough of talking to the machine, I choose that I would like to speak to an operator and pressed 9.
17. Next response - We value as our esteemed customer, all our customer service personnel are busy, please wait you are in the queue and you will be serviced in the order of the queue, or you can disconnect and call after sometime.
18. Come on, I have already spent considerable time, let me just wait for sometime.
19 Some stupid background music or some ad about their new service or some sort of junk is playing in the background.
20 I keep waiting, fidgeting.......
21. The last straw - The call just gets cut!

Now, do I want to go back through all that @#$% again?

government out to kills small businesses!

noreply@blogger.com (Srinath) — Wed, 03 Aug 2011 03:46:00 +0000

Yes, our government is killing small businesses. On one hand, our great leaders keep saying that people should not just look for government jobs, be innovative, be entrepreneurs and make a difference.

But, the actions of the government do not justify the statements. I am really at a loss at one of the changes to service tax starting this financial year.

Earlier, the companies used to pay the service tax on realization of the invoiced revenue. Now, wether you have been paid or not, once the invoice is raised, you have to pay the service tax component to the government. Now, come on, most of us know that there is not one single customer (well, at least this is what I have seen throughout my career), who will pay immediately on presentment of an invoice. Sometimes, the payments take few months.

If you look at the account receivables, in all probability, the receivables will be anywhere between 3-6 months. How will companies servive with so much outstandings and on top of that keep paying the government the money they have not even seen and in some cases are not even sure that they are going to get (bad debts)?

The big companies have the financial muscle and it may not matter to them but surely the small businesses are hurt by this draconian changes to the service tax law. God help the small businesses.

Thanks

Srinath

Hotel accommodation in Bangalore

noreply@blogger.com (Srinath) — Sat, 21 May 2011 18:02:00 +0000

There was a request from one of the readers that I post some info about accommodation in Bangalore. Bangalore, a few years ago, did not have many choices in terms of accommodation. Either you had the expensive star hotels (which were few, by the way) or upscale hotels or low cost hotels (you would not want to get into one of those, I tell you).

Now, there are quite a few choices.

1. For those who want luxury, there is always Ashok, Windsor Manor, Oberoi, Gateway and West End. Get into one of those if you can afford anywhere upwards $250 a night.

2. Then, there are business class hotels, which cost anywhere between $100 to $200 and these are Central Park, Ramanashree Inn, Ashraya International, Taj Residency, Keys, Royal Parc Plaza and the like.

3. You have, serviced apartments which cost anywhere between $50 to $100 and many of these are located in Koramangala, Banashankari, Whitefield and electronic city areas.

If you would like to look at more options, then, you can visit www.justdial.com which gives a fairly good information on many of the topics one would look for. As the name suggests, justdial is a phone service which helps customers find service providers.

Someone in Hyundai had woken up.

noreply@blogger.com (Srinath) — Sat, 21 May 2011 17:43:00 +0000

Few weeks ago, I had made a comment on Hyundai's design and aesthetic appeal related issues. Looks like Hyundai had woken up. My comments should have been made earlier. Now, they have released a new version of Verna which is a decent looker! (for those in USA and Europe, it is still good old Accent).

You look at Sonata, it looked like a Jaguar. It was indeed a copy of the smooth flowing lines of a Jag! Then, they did something and it never looked the same. Take a look at Santro aka Atos, again, a sneering face. Thankfully, the i10 and i20 have made a difference. Looks like they are finally learning that a car should not remind one of his wife, rather a sweet girlfriend (just joking, take it in the right spirit, please).

Trust Hyundai to screw up!

noreply@blogger.com (Srinath) — Sun, 08 May 2011 18:34:00 +0000

Hyundai had one, yes, just one decent design - that is of Accent. That was a car well thought of, a decent design (dated, it might be), looked nice, and then came Verna (in India, Accent replacement is called Verna and Accent, the old model continues as a low end sedan!). This one again, had all the sneering face typical of Hyundai, the designers there must be really out of their minds! All of their cars to date, except Accent, have had a really dirty face and a back! (well, I can't say that for the old Sonata which was a copy of Jaguar!!!!!, but they had to screw it up eventually!).

Okay, they are not bad with their I10 and I20 and the soon to be launched I45, they look good! But, why in the bloody hell would someone want to screw up a decent looking car. Look at old Accent (for my European and American friends) and the new Verna (accent still for European and American friends and Verna for my Indian Friends). The bloody thing, again has a sneery face (just like Atos or in India we call it Santro). and has a chopped back! just does not fit in! Horrible looking cars, except the old Accent.

Anyway, all said and done, a man always treats his car like his ideal lovely wife. Well, the real one complains, moans, makes hue and cry about silly things and he is in love with his car where he can get away from the devil. And, you have the audacity to make cars which remind us, men folk of the pain that these elements inflict on us, no sir, no way, I will not buy your @#$%^ car, Wake up! Do something better!

All this is my personal opinion, and I don't want to know what you think of it! This is my opinion and I rest my case! Just look at those ugly cars! give me a break.

Adios Hyundai, I will never, ever, buy a car however great you make them, unless, you make them look good to me.

Bye for now.

A debate on Astrology on Suvarna Channel

noreply@blogger.com (Srinath) — Sun, 17 Apr 2011 02:57:00 +0000

Yesterday, there was a debate on Astrology on Suvarna Channel. The panel comprised of non-believers and some astrologers. It was all about fake astrologers taking people for a ride and making money. Some of the panelists made scathing remarks on couple of people who were not present in the discussion.

One of the persons targeted was earlier hosting a program in the channel. The channel spokesman and some of the panelists went hammers and tongs at him, calling his bluff and ridiculing him. As a matter of fact, those panelists who made these comments are the ones who are cheating people. In fact, one of them is a self proclaimed Guru, by profession he is an ayurvedic doctor and astrology also has become a profession for him. He has read some horoscopes and has predicted really absurd things which has hurt the people who went to him seeking an answer. What he told them and what really happened are totally way off. So to speak, these kind of self proclaimed Gurus, making people wait for hours, not even listening to them properly and giving wrong advices should be banned. The irony is he was proclaiming the others were wrong and he means well, hmm. what a stupid hypocrite.

The person these guys including the self proclaimed Guru were targeting hosts a program in another channel. Yes, sometimes he goes overboard in getting his point across to people but he has never mae any false promises to anyone. He does not take money from anyone to study their horoscope and give them the correct inputs. He is not cheating people like this self styled Guruji does.

The other person, these people were targeting, is a famous astrologer. They took a dig at him saying he is a A/C room astrologer. Well, he can afford it, what's your b***y problem? These guys also sit in A/C rooms! People go to this astrologer and he is not going to them. Most of his predictions are fairly accurate and he takes pains to explain clearly the basis for his predictions, unlike these jokers who just got on the TV for the sake of publicity.

No names, here, but you want to know who am referring to, be my guest :).

Largesse by state governments to Cricket Players for winning world cup!

noreply@blogger.com (Srinath) — Sun, 10 Apr 2011 16:47:00 +0000

This is really crazy. The Indian cricket team won the cricket world cup. Quite a few of the state governments went and announced huge sums of money to the team for winning the cup. Now, to come to think of it, all these players make millions in salaries, endorsements and many more ways. Yes, winning the world cup was a great achievement, no doubt, but there are many more equally deserving athletes/players, if not more, from many other fields too! All these governments have not done a dime to encourage any of those. There are athletes/players who have won in Olympics and world events. Cricket is played only by some 10-12 countries in comparison to the sports others participate. Don't get me wrong. I used to be a cricket player and even to date I am a great fan of many of the past and current players, but, my view is give a fair share to all. Don't corner everything yourself. And our governments, wake up, there are many poor, downtrodden and suffering people - use this money to help them, not make the ones who are already rich, richer.

All about good old days!

noreply@blogger.com (Srinath) — Wed, 06 Apr 2011 16:47:00 +0000

An interesting reading that one of my friends passed on to me. Here it is.

'Why Our Great-Grandparents Had Fond Memories Of Their Youth...'
(I'm surprised they remember anything!!)

A bottle of Bayer's 'Heroin'.
Between 1890 & 1910 heroin was sold as a non-addictive substitute for morphine.
It was also used to treat children suffering with a strong cough.

Coca Wine, anyone?

Metcalf's Coca Wine was one of a huge variety of wines with cocaine on the market. Everybody used to say that it would make you happy and it would also work as a medicinal treatment.

Mariani Wine

Mariani wine (1875) was the most famous Coca wine of its time.
Pope Leo XIII used to carry one bottle with him all the time.
He awarded Angelo Mariani (the producer) with a Vatican gold medal.

Maltine
Maltine Coca Wine was produced by the Maltine Manufacturing Company of New York ...
It was suggested that you should take a full glass with or after every meal. Children should only take half a glass.

Opium for Asthma

At 40% alcohol plus 3 grams of opium per tablet,
It didn't cure you, but you didn't care...

Cocaine Tablets (1900)

All stage actors, singers, teachers and preachers had to have them for a maximum performance. Great to 'smooth' the voice.

Cocaine drops for toothache

Very popular for children in 1885.
Not only did they relieve the pain, they made the children very happy!

Opium for newborns

I'm sure this would make them sleep well
(not only the Opium, but also 46% alcohol)!

It's no wonder they were called, 'The Good Old Days'!!
From cradle to grave... Everyone Was Stoned!!

Local Search is getting more popular! Here is how!

noreply@blogger.com (Srinath) — Sun, 27 Feb 2011 13:57:00 +0000

Friends,

Most of the search through Google gets you the local results first. Why is that? Whenever we search for a particular keyword (search item), it is generally something about a local service, facility...... Google intelligently gets you the results from a location near to you. How about using a similar method, promote local businesses, generate leads for them and earn money too?

To know more Click Here!

Reality Check - Content Creation - Outsourcing to USA

noreply@blogger.com (Srinath) — Fri, 11 Feb 2011 18:05:00 +0000

When you are a start up and trying to do multiple things you are also watching the money draining out of your pocket. I decided that I will create the company website. Spent some time and had a basic website up and running as everyone you talk to, will say, what is your website, can I see? We had put together some sparse content in a hurry and launched the site.

A few months passed by and I realized that we need to revamp our website. Spoke to quite a few local companies (here in India) and it took some time to realize that all these are going to be expensive (well, at least for me) and something that I cannot afford at that point of time.

Someone would say, a design would cost you 1000$ to 1500$, then content would cost you 50$ a page so on so forth. Our website of some 20 pages would cost me around 4000-5000$. I said thank you but no thank you.

We now have a redesign of the website done at about 500$. All the 20 pages of content I got it done for about $250 and may be another 100$ for images/flash .....

I could do that by outsourcing my content writing to writers in USA.

Is there a message here? Yes, my fellow IT services and consulting companies, stop being greedy, start being realistic and focus on providing good services at affordable costs to customers.

Does anyone know of a recall from any Indian Automobile Manufacturers?

noreply@blogger.com (Srinath) — Fri, 04 Feb 2011 07:35:00 +0000

Yes, we know Toyota, General Motors, Honda, ...... all of them have had to recall and fix the defective component free of cost?

The question is, has any of the Indian automobile manufacturer recalled their cars and had to do something similar? Not that I know of?

There are two messages here! One, none of them care about the customer or we have such high levels of dependency, reliability and precision in manufacturing in comparison to rest of the world. That is unbelievable.

Comments/suggestions are welcome :)

Regards

CV

Some facts about Bangalore that many Bangaloreans don't know about!

noreply@blogger.com (Srinath) — Sat, 29 Jan 2011 15:38:00 +0000

Bangalore is the place where I was born, brought up and am living. Here is to some interesting places in and around Bangalore.

1. Bannerghatta National Park - Bangalore is one of the few cities, may be, in the world which is just a stone's throw away from mother nature. There is a huge forest area in the belt of Banneraghatta, Kanakapura and Anekal belt. This is just about 40km away from the main city. The farming community around these places face issues many a time because of Elephants wandering into the fields and destroying the crop.

2. Nandi Hills - Nandi Hills, used to be very beautiful, weekend getaway spot and it still can be. There are two ancient temples - Yoga Nandeeshwara and Bhoga Nandeeshwara which only the devotees visit, most of the crowd that comes around to Nandi hills have different ideas. They get drunk, throw plastic bottles and beer bottles all around and make the place messy.

I have my own name for Nandi Hills - Monkey hills. The monkey population is quite high and they are quite unruly. They have no fear and literally scare you. They snatch away anything that they can from you and work in teams.

3. Gavi Gangadhareshwara Temple - Right in the heart of the city, to be precise in Hanumanthanagar, very close the the Big Bull Temple, this is a cave temple and dates way back to 9th centutry. Gavi means Cave in Kannada the local language and that is how the name. The surrounding area used to be called as Gavipuram and the old timers still call it by that. On the day of Makara Sankranti/Pongal, there is a special worship. It is also said that the first rays of the sun on that day, fall straight onto the idol.

More to come......

Regards

Srinath

A money making program I recommend after a long time.

noreply@blogger.com (Srinath) — Wed, 26 Jan 2011 17:44:00 +0000

This is something that you will find interesting. Here is a review About Matt Bacak and Alen Sultanic’s Mass Money Makers

So, Mass Money Makers has just been launched and it seems to like that everyone is on board.

I am sure that you will receive like ten more emails about it, but I got a sneak peek at the product, and want to give you my review.

So, what is Mass Money Makers?

It's based on a simple concept that works (and works well)...this concept is what allows us to rank on 1st page of Google within two to three weeks for just about any keyword out there...

...then we take those same rankings and get them to build massive (really massive) lists...which in turn are piped through "mass money funnels" and the end result is money.

Simple, yet very powerful. Indeed it is, and that's why they've simplified it into four core videos that are 2 to 3 hours each, where they break down everything in minute detail.

Can you get any better then that?

So in the end, I vote for Mass Money Makers. It's a great product, that really works.

If you've been looking for a way to make money online, then you really need to get in on it before the launch is completed.

When they first opened the doors, they said the software would be limited. I just got an update from them and as of now they only have 17 spots left!

I highly recommend that you get your hands on this software right now!

GO here:
http://tinyurl.com/6awr7p5

All the best.

Biznotel Hotel (Erstwhile Salem Castle Hotel) in Salem

noreply@blogger.com (Srinath) — Sun, 16 Jan 2011 16:10:00 +0000

I stayed in this hotel last week. On the outside, looks pretty good. Found some cockroaches roaming around the room. Just check before you take a room :)

Useful info again!

noreply@blogger.com (Srinath) — Sun, 16 Jan 2011 15:42:00 +0000

Here is what I found when I made a trip to Tirupur last week. Now, where is Tirupur? It is a town down south of Salem on the way to Coimbatore. It is called the garment city of Tamil Nadu. Quite a lot of garment manufacturers and exporters out there. Most of the stuff they make is almost never sold here in India.

I just happened to find that some real quality stuff can be bought at Khaderpet in Tirupur. Get real good stuff for a steal. If you ever visit Coimbatore, just make a small detour to Tirupur and buy some real quality garments there!

Quality Leather Articles at Affordable Prices.

noreply@blogger.com (Srinath) — Fri, 24 Dec 2010 06:05:00 +0000

We are consulting for a few Leather and Garment companies. On one of my visits, I just happened to buy a pair of good shoes for just about $100 that would cost $500-$700 elsewhere!

Where to buy? If you are traveling from Bangalore to Chennai (Madras) by the road/train, you will come across Ambur and Ranipet which are the hub of leather industry in Tamil Nadu. There are many small stores out here which sell genuine, quality leather shoes, bags, belts and other articles at throwaway prices.

Go ahead, buy these stuff in these places and save money...

Stop Paying Astronomical Movie Download Fees..Pay Just Once for Unlimited Movies!

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 17:54:00 +0000

Love movies? What are you willing to spend for them? Hundreds of movie download sites provide your favorite movie titles for download, but at ridiculous prices. Four dollars? Five dollars? Seven dollars? Fifteen dollars? What would make your viewing enjoyment worthwhile? This is why the movie download industry is a booming industry. They give you the convenience of a movie download, a range of titles you want to watch, and at a cost usually less than a trip to the movies. Sounds reasonable? Not when you can get this movie experience and much more, for a low, one time membership fee!
FullMovies.com is a Membership Site for Movie Lovers
Watch the introductory video here:
You want:

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Lifetime Viewing Rights: When you download a movie, you want to own it for life-not pay $5-$15 for a one time viewing. Though you may have never thought this was possible, you can own the rights to watch your downloaded movies for the length of your lifetime…with FullMovies.com.
Unrestricted Viewing: With many movie download sites, there are restrictions on when you can watch the movies and which movies. FullMovies.com allows you to watch your downloaded movies any time-24/7, 365 days a year!
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Edakkal Caves - Near Sulthan Bathery, Wayanad District, Kerala

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 06:30:00 +0000

I had to drive down from Bangalore to Sultan Bathery for a meeting with my business associates who were driving down from Trivandrum. I happened to reach around 8:30AM in the morning and the guys called me and said it will take a couple of hours for them as they were still at Calicut (Kozhikode). They suggested that may be I do a bit of sight seeing and suggested Edakkal Caves which is just about 10-12KM from Sultan Bathery.

Edakkal caves have sketchings dating back to 4000 BC. Technically, they call it as "Petroglyphs". Here are some pictures for you. Pictures say what thousand words can't say! I am not that expressive, anyway :)

This is supposed to be litter free area. But, I found quite few people throwing plastic bottles, covers and shouting at the top of their voices within the caves. When will people learn?

This is me! Tired, drenched in sweat (though it was a really cool place!) after climbing all the way up! I must have lost couple of kilos, thanks to the exercise!

Here are some pictures that I have taken from Bandipur National Park. These are wild animals not the ones in Zoo! I came across this a lone tusker right in the middle of the road! Then, see the smart herd of deer which are grazing by the road side, protected from predators, safe and still at a safe distance from humans.

Service Tax Calculation

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 05:47:00 +0000

Here is something I recently found out, thanks to being an Entrepreneur!

I invoiced one of my customers for X amount. The current service tax is 10.3%. The total invoice value hence is X+Y(Service Tax component). Then, my customer deducts 10% TDS. Here comes the fun part.

I thought, the TDS has to be on the invoice value. i.e, X. But, my customer deducted TDS on the total amount. i.e, X+Y.

Technically, it should have been on X. I checked with my auditor and he said there is a confusion in this regard. People to play safe and be out of trouble, they include service tax component while deducting TDS.

This is what happens when there is no clarity among the various departments on the taxation!

Cost of Progress! What is happening to the erstwhile Garden City?

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 05:41:00 +0000

Bangalore used to be such a beautiful place. Well, I was born and brought up in Bangalore. I have been a mute spectator to the happenings in Bangalore - some good, some bad.

The road from Anandarao Circle towards Cubbon Park is called Sheshadri road. This was a fairly wide road and lined up with tall and wide trees on either side. Last year, the powers be decided this has to be widened further to ensure smoother traffic flow. They chopped down all the trees and widened the road. Has traffic flow improved? Yes, marginally. Many of us strongly feel, with proper planning this could have been achieved. This road is to be one of the coolest places in Bangalore even in mid summer. Now, it is scorching thanks to lack of foliage.

The latest victim of these activities is the Mysore Road. Here is a picture to show you what is happening!

This road is wide enough. The real problem? Unruly motorists who don't give a damn! Forget people respecting rules and regulations. They don't have respect for their lives nor other peoples lives. Drivers/Riders from extreme left veer change their minds and turn right and vice versa. Two wheeler riders, ride on footpaths - come on, footpaths are meant for people walking! Then, there are honk happy drivers - cab drivers, owner driven high end cars. The guy in front of you has someone in front of him/her, and that guy has someone in front of him/her, and traffic is moving slowly. Just by honking, you think, the road will open up like the sea did for Moses?

And then, people have stopped at the signal and are waiting for it to go green. Now, we also have counters displaying how much time is left before it goes green. There we have these great drivers honking and swearing at the people in front of them as if signals don't exist for them.

Who are these great people anyway? They are you and me! We are all educated, know our manners, the good, the bad et al.

Lalbagh flower show. August 15th 2010

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 05:23:00 +0000

Every year, we have flower shows during January and August in Lalbagh, a vast botanical garden in Bangalore. Historically, Hyder Ali, the ruler of Mysore built this (well, rather thousand of people built it). I had been to Chelsea flower show in England a few years back. We were still using film roles those days and unfortunately, I lost the roles. This one is sort of a make up for that. All these images were captured using a mobile phone which has a 2 MP camera.

Here are some pictures from the flower show on 15th of Aug 2010.

Pictures from Belur and Halebidu

noreply@blogger.com (Srinath) — Sat, 30 Oct 2010 05:08:00 +0000

Karnataka has many places that tourists visit. Some of these places are just a few hours drive from Bangalore (well, now officially called Bengaluru).

I am posting here a few pictures from Beluru and Halebidu which are in Hassan district about 200+ kilometers from Bangalore. The temples are based on Hoysala Architecture and have some of the most exquisite carvings. The 12th and 13th century temples were built by Hoysalas.

It takes about 4 hours to reach Belur from Bangalore. If you are leaving early in the morning, say by 6:00am, you can reach Belur around 10:00am with a break for some breakfast on the way. Belur has the beautiful Chennakeshava temple and to do justice you need to spend few hours and if you are an avid fan of Hoysala architecture, you can spend the whole day. Anyway, after you spend couple of hours enjoying the beautiful architecture, it is time for lunch and then to Halebidu which is about 15KM from Belur. Spend a few hours in Halebidu and if you are willing, more so, if your body is willing, you can then go to Shravanabelagola to see the giant monolithic statue of Bahubali (another 50-60KM on the way to Bangalore) and then back to Bangalore.

These images were captured using a 2.0MP mobile phone!

Well, enough said! See it to believe it. Here are the pictures. Enjoy.

New Unique MLM Business Opportunity

noreply@blogger.com (Srinath) — Mon, 04 Oct 2010 16:59:00 +0000

Well, here comes a real winner from Tissa. It is one of the areas which is least explored in affiliate marketing.

Pay Per Call! Generate phone leads and earn loads of money!

Watch the video and subscribe to know more!

All the best.

Srinath

A sincere request to all spam comment posters

noreply@blogger.com (Srinath) — Sun, 12 Sep 2010 18:45:00 +0000

Dear Friends,

I see that some people are just posting irrelevant comments on some of the posts. The content of the post and the comment are no way related. It is a sincere request to those people to refrain from doing so.

If this continues, I will have to delete those irrelevant comments.

Thank you for your co-operation and understanding.

Regards

Srinath

Nothing about money! It is all about Traffic.

noreply@blogger.com (Srinath) — Sun, 12 Sep 2010 18:18:00 +0000

Haha,

You thought it is to do with website traffic generation? Due apologies.

Just read some real, unfortunate but at the same time funny situation with Bangalore (people have the love of keeping on changing names - it helps printers, publishers, ...... to make some money if their business is dull - Bangalore is now Bengaluru).

Read it here: All About Traffic In Bangalore