More Resources. More Benefits for You.

The decision to merge with T3 and Nexogy was based on our continuing promise to bring you the very best in communication technology and service. Some of the key benefits you can expect include:

• An expanded customer support team with extensive experience on the technology stack used by ActivePBX.
• An expanded portfolio of products that in addition to ActivePBX’s core cloud communication solution will include cloud WAN, fiber and wireless broadband, SIP trunking, and 4G mobile services for business continuity.
• Additional technical and engineering expertise to ensure quality and reliability across all layers of our network and continued development on integration with third-party software as required by our customers.
• An account management team dedicated to serving as a “concierge” for our customers. 

New Enhancements. Same Personalized Service.

One of the best aspects of this new merger is that there will be zero impact to your current ActivePBX service.

• Your account is still serviced by qualified ActivePBX staff
• No interruptions of service
• No fee changes under your existing contract
• No changes to current plan pricing, features, phone numbers, and Terms and Conditions of Service

The only difference you’ll notice for now is the inclusion of T3/Nexogy on upcoming billing statements – beginning in January 2021.  That invoice statement will also reference some of the highlights in this email and will provide expanded information regarding the merger.

Who Are T3 and Nexogy?

T3, based in Fort Myers, Florida, currently serves business customers throughout the U.S. with an emphasis on Florida and Texas markets, while Nexogy, based in Miami, Florida, serves business customers in Florida and throughout the U.S. To learn more about T3 or Nexogy, click their logos above.

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• Make and receive calls within the Microsoft Teams app on any of your devices: desktop, smartphone, or tablet – eliminating the need for physical phone hardware
• Have all of your communications in one place: instant messaging, meetings, collaboration, and now phone calls made via the ActivePBX network
• Integrated presence seamlessly shows your “busy status” in Teams when in a meeting or on a phone call 
• Trigger CRM call pops for calls made from within Teams to quickly identify leads and contacts during phone calls
• Automatically log phone calls made from within Teams into your PBX call history and integrated CRM
• Contact center supervisors can listen, whisper, and barge for quality assurance and training purposes
• Automatically record phone calls which can later be accessed from your ActivePBX dashboard or integrated CRM
• Seamless connection to Outlook, Sharepoint, OneDrive, and other Microsoft products

Like all ActivePBX integrations, this one doesn’t require additional hardware to set up and it allows users to work almost entirely within Teams to streamline tasks, assignments, and communications. 

With so many professionals working from home or working remotely these days, Microsoft Teams has become a preferred platform for assignments, collaboration, and more. Its ability to function as a project management system as well as a central hub for virtual meetings, chats, and document sharing helps boost productivity and performance for all employees. 

If you are an existing ActivePBX client, or thinking about becoming one, and want to learn more about the ActivePBX and Microsoft Teams integration schedule a time to talk with us: https://www.activepbx.com/demo/

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MIAMI, FL – MAY 21, 2020 – ActivePBX, an industry leader of cloud-based business communications, today announced that its ActiveCRM computer-telephony integration (CTI) has achieved the ‘Built for NetSuite’ status. The new SuiteApp, built using Oracle NetSuite SuiteCloud Platform, helps organizations to seamlessly, easily, and conveniently pass CRM data between ActivePBX’s cloud PBX and Oracle NetSuite – increasing productivity, reducing data entry time and improving information accuracy across multiple agent touchpoints.

We’re extremely pleased to bring enterprise-class contact center functionality of ActivePBX’s cloud telephony platform to any business that utilizes NetSuite as part of its sales and help desk operations,” said Alex Gonzalez, CEO of ActivePBX. “Our ActiveCRM CTI connector can lead to shorter sales cycles and first call resolutions (FCR) by leveraging the tremendous power of NetSuite.”

ActiveCRM CTI brings many benefits to agents on NetSuite including:

• Screen pop-ups for quickly identifying leads, contacts, and accounts
• Click-to-dial functionality for effortless dialing
• Automatic call logging (even when not logged in to NetSuite)
• User-friendly UI that enables agents to take notes and tag co-workers with ease
• Natural language detection for follow-up task creation
• Quickly search and link opportunities to call events
• Real-time visibility into customer activity
• Easy access call recordings for training and QA efforts
• Informative call metrics allowing to help agents make better business decisions

“ActiveCRM CTI leverages the strong capabilities of NetSuite and helps users enhance productivity with convenient and accessible features for sales and customer support,” said Guido Haarmans, vice president, SuiteCloud Developer Network and Partner Programs, Oracle NetSuite. “This new SuiteApp extends our robust solution for CRM functionality and helps NetSuite customers realize the full value and potential of CTI technology.”

Built for NetSuite is a program for NetSuite SuiteCloud Developer Network (SDN) partners that provides partners with the information, resources, and methodology required to help them verify that their applications and integrations meet NetSuite standards and best practices. The Built for NetSuite program is designed to give NetSuite customers additional confidence that SuiteApps, like ActiveCRM CTI, have been built to meet these standards.

For more information about the ActiveCRM CTI SuiteApp, please visit https://www.activepbx.com/activecrm/netsuite/.

For more information about Built for NetSuite SuiteApps, please visit www.suiteapp.com.

About SuiteCloud
Oracle NetSuite’s SuiteCloud platform is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry’s leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built to extend the power of NetSuite and build business resilience for NetSuite customers.

The SuiteCloud Developer Network (SDN) is a comprehensive developer program for independent software vendors (ISVs) who build apps for SuiteCloud. All available and approved SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit http://www.netsuite.com/developers.

About ActivePBX
ActivePBX is a global provider of cloud-based phone systems specializing in CRM integration. The robust contact center platform integrates with all major CRM platforms leading to enhanced agent workflow and increased productivity for agents world-wide. To learn more about ActivePBX, visit www.activepbx.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or affiliates. Other names may be trademarks of their respective owners.

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Your CRM can do a lot of things: organize contact information, simplify scheduling, and streamline workflow. Unfortunately, it can’t tell you which employees are the most effective, the most efficient, or the most preferred by customers… unless you give it the power to do so with an integrated CRM-friendly phone system.

Now, you no longer have to rely only on the data entered by employees – you can review valuable data that the integrated CRM & Phone system collect on its own.

• Improve your number of first-call resolutions
  Because the entire caller history can be brought up instantly, agents spend more time finding solutions and less time searching for details.

• Enhance customer satisfaction with insight into any agent’s actions, over any period of time
  Advanced analytics can track average time on call, closing or resolution performance, number of repeat calls/call-backs for the same issue, overall productivity, and more.

• Identify opportunities to improve agent knowledge, training, or performance benchmarks
  Aggregate data based on actions like “follow up with more information” or referrals/requests for supervisors, or even calls with “overtime” duration.

• Shorten your sales cycles through increased efficiencies
  No need to reacquire information for billing or closing the sale. If it’s already in the system agents can access it instantly, without logging in, and take advantage of knowing which customers are ready to buy.

If that sounds like not-your-typical phone system, that’s because it isn’t. ActivePBX was made for the computer age, not the land-line age, which means it has more robust features for better sorting data into usable formats… especially CRM systems. It may sound complicated, but ActivePBX was actually built for exactly this kind of usage, which means integration happens quickly. In just a few weeks your CRM can start doing more and your team can really get down to business.

The post Leverage CRM Data appeared first on ActivePBX | Phone Systems > Evolved.

How many times have you or another member of your team gone to review CRM data and found it less than ideal? Maybe there are incomplete notes. Maybe there are no notes at all. Or perhaps the notes don’t connect to any other actions like follow up calls, service appointments, or satisfaction surveys. You could get tough on your CRM users… or you could make sure you’re getting the data you need on every call with a CRM-friendly phone system.

ActivePBX bridges the gap between your computer systems and CRM software with digital data-rich telephony features that actually improve and enhance the way your CRM works.

• Automatically log and record calls in full without agent prompting
• Attach recordings to activity records
• Combine call activity with CRM activity
• Organize information by corresponding dates, agents, actions, and more

What kind of difference can a fully integrated CRM with ActivePBX make possible? Some common examples of success stories include:

• 100% of reps hitting or exceeding activity targets
• Increases in outbound call volume between 30% and 100%
• More than 40% improvement in daily call note activity
• Advances in productivity equivalent to having 100 additional employees over the course of a year
• 20% to 25% higher conversion rates

You’ve got a lot riding on your CRM. Why not make sure it’s working with all the data you need? That’s what CRM-friendly cloud-based telephony from ActivePBX delivers.

The post Capture Activity appeared first on ActivePBX | Phone Systems > Evolved.

One of the most common complaints businesses have when it comes to getting the most from their CRM software is that their agents and employees simply do not use the CRM as often or as fully as they should.

As frustrating as this is, when you examine why underuse happens, it usually comes back to the lack of integration between the CRM software and your phone system. But what you may not realize: fully integrated systems can deliver:

• Instant Visibility
  Your team would instantly know who is calling with an automatic pop-up of past customer data. No more digging, just a better caller experience with less time and effort.

• Easy Note Taking
  Interactive notifications allow agents to enter notes directly into customer records without manually navigating the CRM.

• Better Follow-Ups
  Automatic prompts and easy record access makes it simple to add next steps for a seamless customer service or sales experience.

• Custom Call Dispositions
  Callers are routed to specific agents/departments based on the customer. No more dialing ‘1’ for a directory, just a VIP treatment that feels like having a direct line to the right person or team.

• Clean, Current CRM Data
  Instead of notes and actions that get forgotten or ignored, on-screen prompts and record access helps keep all information accurate and up to date.

These kinds of integration are some of the greatest efficiency tools Cloud Telephony Integration (CTI) can offer – and they empower your organization to make better decisions and provide superior service. That’s what CRM-friendly cloud telephony makes possible – and its why ActivePBX is much more than a phone system.

The post Empower Your CRM Users appeared first on ActivePBX | Phone Systems > Evolved.

A favorite of all ActivePBX customers – ActiveDial is a comprehensive customer management and calling tool that simplifies the way your agents make, route, answer, follow up, and work with phone-based business activities. The seamless integration with cloud-based communications allows agents to move seamlessly from desktop to laptop to cell phone and beyond – all while also connecting with various integrated CRM platforms as applicable.

These days, however, ActiveDial also offers the new gold-standard in mobility – seamless transitions and integrated connectivity designed and developed specifically for iPad. ActivePBX has optimized iPad’s existing strengths, including 4G wireless internet connections, exceptional audio and video call clarity, cloud-based back-ups, and other iOS apps. Now, there’s no such thing as being out of range or out of the office. “Always-on” is a promise you can make – and keep – to your clients and customers.

ActiveDial mobile is simple to use and free to install for all existing ActivePBX customers. Once downloaded on a desired device, users simply log-in with their ActivePBX username and password. Setup allows for devices to “remember” sign-in data for rapid log-in with every use.

Ready to see more mobility solutions ActivePBX makes possible? Visit https://www.activepbx.com/mobility/ or contact one of our expert representatives today.

Created with iPad users in mind, ActiveDial Mobile offers simplicity, intuitive user-friendly format, and smart conveniences every iPad user can appreciate.

• Clear touch screen icons for easy navigation
• Works directly with built-in cellular for 4G LTE iPads – no wifi, no problem!
• Longer battery life than smartphones
• Works as a separate, dedicated phone without interfering with laptop/desktop or personal phones
• Compatible with AirPods and other wireless and bluetooth devices
• Functions without a headset through native speakerphone use
• Ample screen space for visually connecting/collaborating with other team members

What’s best of all is that ActiveDial Mobile includes all the key functionalities and activities you’ve come to expect from ActiveDial in the office. Now, it simply goes wherever you need it to go.

• Contact List 
• Visual voicemail 
• Instant messaging/chat
• SMS texting
• Call history
• Answering 
• Configurable VM greetings
• And more…

Ready to see more mobility solutions ActivePBX makes possible?

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There are dozens of reasons why your business may need remote office solutions… some of them are easy to plan, others need to be activated in a moments’ notice. This is one of the primary benefits ActivePBX offers as opposed to traditional phone systems.

ActivePBX allows you to always stay connected to your clients and co-workers. We offer multiple cloud-based options for when away from your physical location, so you and your team can work remotely from anywhere, anytime, without investing in expensive physical equipment.

We offer the following options for remote accessibility:

1. ActiveDial Web (No installation required)
2. ActiveDial Mobile
3. ActiveDial Mobile for iPad
4. ActiveDial Desktop
5. Physical IP Phone (Polycom, Cisco, etc.)

1. ActiveDial Web:

ActiveDial Web can be used to allow instant access to receive and make calls directly from a desktop, laptop, or tablet using a web browser instead of a physical desktop phone or softphone application. There is no need to install anything on the computer to use this feature.

ActiveDial Web is extremely powerful and easy to use – check team member presence, call history, voicemail, and communicate via chat and SMS text all via your web browser.

2. ActiveDial Mobile:

Developed for iOS and Android mobile devices, our innovative app can make and receive calls on an enabled mobile device without the need for a desktop phone. This allows for a totally seamless communications workflow that travels with employees including contact lists, call history, a full dial pad for quick dialing and our “Cellular Call Back” function, which even allows you to make calls over your native cellular plan.

3. ActiveDial Mobile for iPad:

Created with iPad users in mind, ActiveDial Mobile offers simplicity, intuitive user-friendly format, and smart conveniences every iPad user can appreciate. What’s best of all is that ActiveDial Mobile includes all the key functionalities and activities you’ve come to expect from ActiveDial in the office. Now, it simply goes wherever you need it to go.

4. ActiveDial Desktop:

Make and receive calls right from your desktop computer or laptop without the need for a physical phone, with both Mac and Windows compatibility. ActiveDial® Desktop allows for a totally seamless workflow by having all day-to-day applications running side-by-side, with full dial pad for quick dialing over any broadband Internet connection.

5. Physical IP Phone:

ActivePBX supports all the popular SIP-based hardware phones from popular brands like Polycom, Cisco, and Yealink.

We’re here for all your mobility needs.

Whether you are a new customer in search of answers or an existing client who needs to take advantage of more features of your plan, our expert team is here to help.
If you need assistance, please visit our Help Desk at help.activepbx.com or call our toll-free
number: 866-330-4678.

The post Because Mobility Matters appeared first on ActivePBX | Phone Systems > Evolved.

Whether you’re looking for a competitive advantage, ways to improve customer satisfaction and user adoption, or you’re looking for a new way to kick-start your CRM implementation business, computer telephony integration (CTI) is a direct route to reaching your goals. But bringing it to life takes a partner that’s as committed to your clients’ success as you are.

That partner is ActivePBX.

We’ve helped leading consulting teams like Brainsell and Technology Advisors to expand their service offering and accelerate revenue generation by being the kind of CTI partner that makes CRM’s perform better. And we’d like to do the same for you.

Please join us for a complimentary webinar April 25th at 2 PM EST.

We’ll cover key business issues such as:

• The true value of CRM-Friendly Telephony
• How partnership stretches profit margins
• Several real-world success stories with other partners and their clients

You’ll also:

• Find out “Why ActivePBX?”
• See the resources we provide – pre-sales engineering, sales support, on-boarding and more
• Go inside our approach: it’s all about supporting your team to generate the results your clients expect

So, what can partnership do for you? When it’s a partnership with ActivePBX it’s a win-win-win scenario for your clients, for us, and especially for your business. Sign up for the webinar here!

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We love working together with industry experts like Brainsell. Recently, that meant conducting a webinar regarding cloud telephony integration (CTI) for CRM systems – Brainsell provided the insight into integration, and we helped demonstrate how it works in action.

Brainsell is a respected consultant for marketing automation, ERP, and CRM systems with broad expertise in solutions like Salesforce, Microsoft Dynamics 365, and Infor CRM. They’ve also been a SugarCRM Elite Partner for the past 10 years. So we were excited when they invited ActivePBX CEO – Alex Gonzalez and our Director of Partner Development – William Jaramillo to join them for an informative digital presentation.

Some of the topics covered included:

• The basics of CTI – what it is and how it works
• The specific benefits CTI offers for CRM systems such as:
  • Better lead response
  • Improved collaboration between departments
  • More thorough and accurate note taking
  • Faster and more comprehensive CRM adoption
• A case study of an actual client who upgraded SugarCRM with ActivePBX CTI features
• A real-time demo of the CTI integration in action

You can see the whole webinar here for more details, as well as some questions and answers from the original webinar audience. What’s most important to know is that once you see what’s possible – partners like Brainsell can make the same results possible for your organization too. Just get in touch with us to take the next step.

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