http://brigham1.botcodelocal.com Brigham and Women's Hospital RSS Jobs Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

This person will assist Administrative Assistance in the Department of Surgical Oncology /Breast Surgery Division, while interacting with all other division personnel and Administrator. This position requires a highly motivated individual with a follow-through approach, strong problem solving skills and the ability to work as part of a team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Assists with generating and maintaining the M.D.andiquest;s schedule.
2. Assists with all correspondence for M.D., including editing transcription and processing completed correspondence and filing.
3. Support all aspects including Brigham and Womenandiquest;s ,Dana Farber and Faulkner scheduling office visits, consults, diagnostic test, admissions, PATC appointments and surgery.
4. Assists with answering and screening all incoming phone calls. This includes triage of calls in a courteous manner, handling call when possible, and when necessary, taking messages and utilizing proper forms in a legible and accurate manner.
5. Assists with obtaining necessary referrals for all managed care visits.
6. Aid with patient account management. Utilize IDX Web scheduling, as well as Dana Farber Scheduling.
7. Assist with insurance calls regarding surgery and pre-certification for surgery.
8. Use hospital systems for scheduling(i.e. Percipio, ESP, LMR and BICs etc.)

9. Assists with special projects as assigned
Requirements: QUALIFICATIONS:
1. Minimum of an Associates degree with 3-5 years of medical secretary experience required.
2. Ability and skills necessary to fulfill above requirements and tasks is a must.
3. Customer Service skills required.


SUPERVISORY RESPONSIBILITIES:
None.

SKILLS AND ABILITIES:
1. Excellent typing (65+ wm); IBM-PC (Microsoft Word).
2.. Knowledge of insurance industry rules and regulations pertaining to patient admission requirement, Medicare, BC/BS, etc.;
3. Excellent telephone and interpersonal skills; good common sense and the ability to handle multiple tasks a must. Excellent interpersonal skills and flexibility.
4. Well-developed word processing and computer skills.
5. Ability to handle multiple tasks, setting individual priorities and expected follow- through. Extreme sensitivity to patient needs and confidentiality.
6. Good organizational skills, time management and initiative, good judgement and problem solving abilities.
7. Understanding and ability to use medical terminology.
8. Ability to effectively work in a team-oriented role.
9. Compassionate and professionalism required.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Production Assistant is responsible for a system process that creates electronic EDI healthcare claim files. These claim files are created for numerous healthcare insurance companies. The Production Assistant is also responsible for the electronic transmission of these files to healthcare insurers via numerous communication protocols. The production assistant also maintains a verification and reconciliation process. Responsible for reporting to the Production Supervisor any and all unforeseen issues regarding the claim file process. The production Assistant is responsible for overseeing the BWPOandiquest;s production stock (forms and envelopes) and printing supplies and ordering as needed. The Production Assistant will also perform duties associated with the BWPOandiquest;s self pay patient population. These duties incorporate the production of statements and form letters. The Assistant will need to have an understanding of how duties of the position affect the BWPO patient revenue cycle.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Daily Production Tasks
andiquest; Perform 837 EDI claims submission to our 12-16 electronic payers daily. Growth in the amount of electronic submissions to healthcare insurers is forecasted.
andiquest; Print, Sort and Distribute daily worklist reports to numerous BWPO departments.
andiquest; Perform daily cash posting of 835 Electronic Remittance Advices received from contracted insurance payers and distribute corresponding statistical reports
andiquest; Verify the receipt of all electronic claim submissions via accurate recording into a production schedule worksheet. Knowledge of the EDI 997 transaction a plus.
andiquest; Overseeing the folding and mailing machinery of BWH Patient Appointment reminder cards.
andiquest; US mail production. Process the organizationandiquest;s outgoing US Mail via Neopost mailing equipment.
2. Weekly Production Tasks:
andiquest; Perform the self pay patient statement and pre collection letter process on a weekly assigned schedule.
andiquest; Process scheduled department letters and mailings.
Requirements: QUALIFICATIONS:
High School Diploma or equivalent
Experience working in healthcare industry and knowledge of physician billing a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Skills required: Strong PC skills such as Microsoft Excel and Word.
Possess strong attention to detail.
Knowledge of EDI healthcare transactions a plus.

WORKING CONDITIONS:
Mailroom environment, multiple high speed printers and production machine
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Administrative Director, provides administrative and secretarial support for the Divisionandiquest;s Director and Executive Assistant. Tasks are related to pre- and post-award grant management, and miscellaneous general administrative duties pertaining to the daily operation of the division.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Completes the data entry necessary for electronic grant submission process and prepares all internal documents relating to grant submission (i.e. Partnerandiquest;s Cover Page, Conflict of Interest, obtains andiquest;Other supportandiquest; documents from key personnel) Coordinates the required signatures for all documents relating to grant submissions.
2. Coordinates the required information gathering for subcontractsandiquest; associated with grant submissions
3. Prepares excel budget templates for grant submissions
4. Works with other divisions as necessary on the coordination of obtaining grant submission documents (i.e. collection of biosketches, conflicts of interest

5. Maintains both electronic and paper files associated with all grant activity.
6. Coordinates the submission of post award documents that relate to annual reporting (i.e Progress Reports, Conflict of Interest)
7. Prepares journal entries to correct account/posting errors made to grant and departmental accounts.
8. Assists the division administrator with reviews, and edits of all grant Reports of Expenditure generated by Research Administration. This entails reviewing expenditures to ensure that they are properly charged to the correct grant and to the correct account codes within the grant. Ensures that salary and fringe benefit charges have been properly posted. Requests final invoices from subcontract institutions. Verifies that institutional overhead has been properly charged. Reviews reports with the division administrator.
9. Process check request and reimbursement request made in relation to divisional activities.
10. Updates and maintains departmental roasters as required.
11. Performs all other clerical and administrative duties and assignments as requested.
Requirements: QUALIFICATIONS:
This position requires a high level of responsibility and maturity to work closely with
research investigators and to work well independently. A college degree relating to
business, liberal arts or Executive secretarial school preferred. Much of the work is
specialized thus the ability and eagerness to learn is important for success in the
position.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. The ability to prioritize tacks and to easily assimilate a large quantity of information, thereby ensuring the smooth and efficient conduct of several different projects simultaneously.
2. A high degree of social facility in obtaining cooperation and support from a broad range of people.
3. Excellent organizational skills in order to formulate, implement, and monitor a number of interrelated tasks.
4. A high degree of computer literacy in order to utilize various spreadsheet, database, accounting and word processing software packages to assist in grant and financial management. Insight, InfoEd, Document Direct, POLA,
5. The ability to work with minimal supervision, display sound independent judgment, accepts responsibility for designated assignments, and meets deadlines efficiently.
6. A detailed, concentrated effort.
7. The ability to constantly reestablish priorities.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Provides all required secretarial and administrative support services to two Cardiovascular physicians. Requires advanced secretarial skills, experience in word processing, a high degree of organization, and the ability to prioritize assignments. Utilizes high level of judgment and discretion in dealing with confidential and sensitive matters.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Types all correspondence (including patient related letters and notes), manuscripts, grant applications, reviews, slides, tables, statistical tables and Human Subject Protocols, as well as other research studies. Typing is done from handwritten material as well as from Dictaphone transcription, using a PC with Microsoft Office software on the Hospital network.

Coordinates and mail out all patient correspondence via LMR. Scan outside records into the LMR.

In conjunction with the divisionandiquest;s scheduling office, schedules admissions and procedures for Dr. Stevenson. Arrange procedure via the Cardiovascular scheduling system and update Dr. Stevensonandiquest;s Outlook calendar with up coming procedures.

Maintains MDs calendars, schedules appointments/meetings and makes travel arrangements, acts as the primary liaison between inpatient and outpatient schedulers to assure office visits, testing and admissions are properly coordinated.

Copy and distribute Event recorder reports, assuring professional billing is processed.
Acts as liaison for Holter Lab reports, assisting the non-invasive staff as needed.

Obtains lab results and other pertinent patient medical data from a variety of sources outside as well as inside the Hospital. Contact referring physicians and pharmacies to transmit information provided by the three physician supervisors. Provides ready access to Division files on physicians' patients as necessary in response to calls from patients and referring physicians. In conjunction with other section administrative assistants, process and maintain event recorder and pacemaker reports.

Writes letters in response to routine inquiries establishes and maintains files, researches material and answers all calls to the two physicians.

Interacts with a variety of individuals at different levels of the academic and institutional hierarchy in and out of the Hospital. Interfaces with professional and administrative staff of several hospitals, HMS, HSPH, medical societies and private organizations.

Provides secretarial backup for the Arrhythmia section and the Cardiovascular Division as needed.

Performs all other duties as assigned by the physicians or the Clinical Administrator.

Responsibilities to Physician
Assist physician with all secretarial aspects of clinical, administrative and research work
Assist physician in acquiring and properly using secretarial or computer equipment and supplies
Communicate with physician in a professional manner
Take complete messages and either send them to the physician or put them in the appropriate place
Provide ready access to Division files on physicianandiquest;s patients as necessary in response to calls from patients and referring physicians
Control and adjust schedules according to physicianandiquest;s requests

Caring for Facility and Equipment
Keep secretarial work areas neat
Keep inventory of necessary supplies and equipment to ensure that these items are always available
Keep all secretarial equipment clean and in good working order and arrange repair or replacement when needed

Interacting with Fellow Employees
Work to establish and maintain good relationships with fellow employees
Work cooperatively with fellow employees to solve problems and to make the facility function efficiently
Fill in for fellow employees when asked to do so or when the need arises

Interacting with Supervisory and Administrative Staff
Follow instructions of and assist supervisory staff as required
Maintain good communication with and report problems to supervisors

Other
Perform other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for staffing coverage in other areas of the facility
Requirements: QUALIFICATIONS:
College and/or secretarial school training plus three to five years of appropriate work experience are required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Position requires high degree of maturity, intelligence, poise, sensitivity and discretion.
High typing speed (60 WPM minimum) and accuracy is required
Thorough knowledge of Microsoft Office software is required
Knowledge of medical terminology required
Ability to operate all types of office equipment is required
Ability to work independently is required
Must be capable of establishing priorities
Must be able to simultaneously handle a variety of tasks effectively
Excellent interpersonal skills to communicate and interact with a socially diverse group of patients with problems that may be life threatening, coping with the anxiety and stress often created in such situation
Communicate well with a large group of physicians working in a fast-paced and demanding environment
Must respect the strict confidentiality of medical records and information
Must understand the overall goals and systems of the facility

WORKING CONDITIONS:
All activities are based in the Cardiovascular administrative offices. Interface with other departments and areas within Brigham and Womenandiquest;s Hospital is necessary.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Provides administrative and secretarial support to the Chairman of the Department of Neurosurgery. Requires advanced administrative skills and experience in word processing, presentation preparation, and spreadsheet analysis, a high degree of organization, and the ability to prioritize assignments. Commands enormous amount of judgment and discretion in dealing with confidential and sensitive matters and in screening and handling certain routine and administrative functions on behalf of the Chairman of the Department of Neurosurgery.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Schedules appointments and meetings and maintains Chief's personal calendar. Reserves meeting locations, orders needed supplies and services and prepare agenda and other materials. Prepares travel arrangements, including airline reservations and hotel accommodations, as necessary.
2. Responsible for answering and screening incoming telephone calls and inquiries, taking appropriate messages and making proper referrals. Utilizes good judgment to determine what questions or routine issues can be dealt with on behalf of the Chairman, while keeping them informed of all activity.
3. Support the department with the planning of meetings, retreats, and other professional events.
4. Coordinate monthly faculty meetings including communication of agendas, minutes and other divisional ad-hoc needs.
5. Support the Department with data collection and reporting around key quality and service metrics via the Balanced Scorecard.
6. Types correspondence, memoranda, reports, statistical analyses, minutes, etc. as needed. Typing is done from hand written material or from Dictaphone transcription using an IBM compatible computer with word processing and spreadsheet programs. Provides editorial assistance for reports and correspondence as needed, editing for content and syntax
7. Organizes all files and record-keeping systems for the Chairman.
8. Coordinates communications with a variety of professional and administrative staff throughout the organization, hospital, and outside to exchange routine factual as well as privileged information, schedule meetings, or appointments, etc.
9. Prepares and/or processes supply requisitions, petty cash vouchers, and check requests. Maintains inventory of office supplies for Chairman.
10. Provides back-up secretarial support for other office staff, including answering phones, typing correspondence, and covering for lunches and benefit time.
11. Performs other duties, assignments, and special projects as necessary.
Requirements: QUALIFICATIONS:
andiquest; Bachelorandiquest;s Degree, particularly in a healthcare discipline, is strongly preferred.
andiquest; 3-5 years administrative experience preferred in a healthcare environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
andiquest; Excellent interpersonal skills and the ability to work well in a team environment.
andiquest; Excellent oral and written communication skills.
andiquest; Individual must be extremely organized, flexible, and independently motivated.
andiquest; Requires knowledge of standard office equipment, (fax machine, typewriter, transcriber, calculator, copier, IBM compatible computer, Windows, multi-line phone, transcriber, etc.)
andiquest; Strong Microsoft Office application and computer skills.
andiquest; Ability to work and make decisions independently with minimal supervision.
andiquest; Ability to handle confidential and privileged information with extreme confidence and professional responsibility.


WORKING CONDITIONS:
Brigham and Womenandiquest;s Hospital, Department of Neurosurgery
PBB3
8:30 a.m. andiquest; 5:00 p.m.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

The Training Program Administrator is responsible for overall coordination, and tracking of the limited license and J-1 Visa application processes for all residents and fellows that train at BWH. Represents the Brigham and acts as the hospital liaison to the Board of Registration in Medicine and Education Commission for Foreign Medical Graduates (ECFMG) on all medical licensing and J-1 Visa related matters. Requires an individual with strong organizational skills, ability to work in varied and busy atmosphere and an individual who can independently organize and prioritize the workload to support the goals of the Department of Provider Services. Maturity, discretion and an ability to maintain confidentiality are of utmost importance

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Hospital liaison and institutional official to Commonwealth of Massachusetts Board of Registration in Medicine for all resident and fellow limited licensing issues and to Educational Commission for Foreign Medical Graduates (ECFMG).
2. Manages medical licensing application process for all residents and fellows. Identifies problematic applications, resolves licensing issues, acts as liaison between Boardandiquest;s Licensing Director, Board attorneys, physician and Hospital.
3. Liaison role with the Office of General Counsel on issues related to trainee qualifications including highly confidential information arising from CORI checks, derogatory information submitted from the Medical School, disciplinary actions, or malpractice history inquiries.
4. Manages ECFMG sponsorship process for all residents and fellows graduating from Foreign Medical Schools. Interprets, identifies and resolves visa issues related to sponsorship. Serves as consultant to clinical departments on immigration and visa issues.
5. Hospital policy development to support updates and changes to the governmental regulations of the Board of Registration in Medicine and The Education Commission of Foreign Medical Graduates.
6. Serves as consultant to the training program directors and departmental personnel who are involved in the preparation of graduate education programs. Makes recommendations to departmental personnel regarding applicantsandiquest; qualifications for training programs.
7. Provides professional guidance to residents and fellows regarding their licensing concerns and visa issues.
8. Corresponds with Board of Registration in Medicine regarding processing and tracking of all limited licenses for residents and fellows including initial for U.S. and foreign grads, change of program, and renewal applications. Responsible for inputting license information into the hospital credentialing system and distribution of licensure to designated department representatives and credentialing administrators.
9. Responsible for management of complex web based program designed by Board of Registration in Medicine used for submission and tracking of limited license applications for training programs across the hospital.
10. Working with the manager, maintains overall responsibility for the andiquest;organization structureandiquest; for access to the on-line licensure database.
11. Conduct education and training sessions for the BWH training program directors and coordinators on all aspects of BORM application for limited licensure.
12. Work with the Manager of Graduate Medical Education to develop and coordinate the annual orientation session for training program coordinators. Participate in the annual orientation for the incoming residents and fellows.
13. Manages a variety of routine and ad hoc reports run from the departmentandiquest;s Access database (MSO), or other computer software programs utilized by Provider Services.
14. Need to keep current regarding any changes in hospital policy, Board of Registration in Medicine policies and procedures, JCAHO standards, and ECFMG guidelines. Recommend changes in existing hospital policies or procedures as necessary to comply with changes.
15. Assist credentialing administrators with physician hospital reappointment process:
andiquest; Assist in re-application process, run reports, assemble and send reappointment applications.
andiquest; Track and identify non-responders and provide follow-up
andiquest; Process reappointment applications.
16. Assist credentialing administrators with other departmental responsibilities that include but are not limited to issuing medical record numbers to new physicians, maintaining malpractice face sheets and moonlighting waivers.
17. Performs other duties as required or directed.
Requirements: QUALIFICATIONS
1. Bachelorandiquest;s degree or greater preferred. In lieu of degree, Certified Professional Medical Service Management (CPMSM) or Certified Provider Credentialing Specialists (CPCS) plus applicable experience plus years of experience.
2. Requires 3-5 years experience in a healthcare setting.
3. Experience in provider credentialing or GME preferred, or related experience required.



SKILLS AND ABILITIES REQUIRED
1. Ability to work well with all levels of personnel including but not limited to physicians and hospital leadership.
2. Ability to interpret regulations from a number of sources identifies relevant issues, research alternatives, make recommendations, implement solutions.
3. Proven project management experience
4. Strong communication and presentation skills
5. Proven ability to work independently required.
6. Very strong organizational skills required to keep a very large and complex system running efficiently.
7. Ability to identify problems in the licensing and enrollment process and strong problem solving skills needed to resolve any problem as they arise.
8. Must have proven ability to maintain sensitive and confidential information.
9. Skilled in basic computer programs, such as Word, Excel, and Access. Experience with Microsoft Office.
10. Promotes and maintains a professional demeanor both personally and for the Hospital.
11. Able to function independently and perform routine department procedures without supervision.





WORKING CONDITIONS
Pleasant, professional working conditions requiring professional demeanor and appearance. Busy office environment with strict deadlines. Certain periods of the year create a high level of stress.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

The CPE Coordinator assists the providers and the Practice Manager to ensure smooth patient flow, retrieval of information from outside the CPE, as well as communicates with patients during their visit to ensure high patient satisfaction and the efficient use of CPE resources.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Utilizes algorithms provided by the CPE Director and Practice Manager to organize patient flow.

Ensures that patient information is available for all patient appointments.

Assists providers in solving individual patient problems and scheduling issues.

Utilizes computerized tracking system in order to promote smooth patient flow, minimal wait times and accurate reporting.

Transcribes physician orders to requisitions and stamps all necessary paperwork with patient identification information.

Cross trains in all clerical areas, such as chart room, reception desk, concierge, flow, surgical packet management and problem chart reconciliation.

Receives and directs incoming phone calls from patients and providers in accordance with the Ideal Patient Experience model.

Performs additional duties as determined by management in the scope of providing high quality service in the CPE.
Requirements: QUALIFICATIONS

Demonstrates organizational and leadership skills, preferably in a medical office setting.

Excellent interpersonal skills.

Problem solving ability.

Familiarity with computers required.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: The Unit Coordinator is responsible for the following duties, including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to the needs of the patients and their family members as well as taking a proactive role in the efficient operation of the unit.
Requirements: Associate's Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval. 1-2 years of experience in medical, customer service setting preferred, but not required. Knowledge of Medical Terminology, computer knowledge in windows-based environment strongly preferred.
Shift: Rotating Shift.
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Provides all required secretarial and administrative support services to two Cardiovascular physicians. Requires advanced secretarial skills, experience in word processing, a high degree of organization, and the ability to prioritize assignments. Utilizes high level of judgment and discretion in dealing with confidential and sensitive matters.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Types all correspondence (including patient related letters and notes), manuscripts, grant applications, reviews, slides, tables, statistical tables and Human Subject Protocols, as well as other research studies. Typing is done from handwritten material as well as from Dictaphone transcription, using a PC with Microsoft Office software on the Hospital network.

Coordinates and mail out all patient correspondence via LMR. Scan outside records into the LMR.

In conjunction with the divisionandiquest;s scheduling office, schedules admissions and procedures for Dr. Stevenson. Arrange procedure via the Cardiovascular scheduling system and update Dr. Stevensonandiquest;s Outlook calendar with up coming procedures.

Maintains MDs calendars, schedules appointments/meetings and makes travel arrangements, acts as the primary liaison between inpatient and outpatient schedulers to assure office visits, testing and admissions are properly coordinated.

Copy and distribute Event recorder reports, assuring professional billing is processed.
Acts as liaison for Holter Lab reports, assisting the non-invasive staff as needed.

Obtains lab results and other pertinent patient medical data from a variety of sources outside as well as inside the Hospital. Contact referring physicians and pharmacies to transmit information provided by the three physician supervisors. Provides ready access to Division files on physicians' patients as necessary in response to calls from patients and referring physicians. In conjunction with other section administrative assistants, process and maintain event recorder and pacemaker reports.

Writes letters in response to routine inquiries establishes and maintains files, researches material and answers all calls to the two physicians.

Interacts with a variety of individuals at different levels of the academic and institutional hierarchy in and out of the Hospital. Interfaces with professional and administrative staff of several hospitals, HMS, HSPH, medical societies and private organizations.

Provides secretarial backup for the Arrhythmia section and the Cardiovascular Division as needed.

Performs all other duties as assigned by the physicians or the Clinical Administrator.

Responsibilities to Physician
Assist physician with all secretarial aspects of clinical, administrative and research work
Assist physician in acquiring and properly using secretarial or computer equipment and supplies
Communicate with physician in a professional manner
Take complete messages and either send them to the physician or put them in the appropriate place
Provide ready access to Division files on physicianandiquest;s patients as necessary in response to calls from patients and referring physicians
Control and adjust schedules according to physicianandiquest;s requests

Caring for Facility and Equipment
Keep secretarial work areas neat
Keep inventory of necessary supplies and equipment to ensure that these items are always available
Keep all secretarial equipment clean and in good working order and arrange repair or replacement when needed

Interacting with Fellow Employees
Work to establish and maintain good relationships with fellow employees
Work cooperatively with fellow employees to solve problems and to make the facility function efficiently
Fill in for fellow employees when asked to do so or when the need arises

Interacting with Supervisory and Administrative Staff
Follow instructions of and assist supervisory staff as required
Maintain good communication with and report problems to supervisors

Other
Perform other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for staffing coverage in other areas of the facility
Requirements: QUALIFICATIONS:
College and/or secretarial school training plus three to five years of appropriate work experience are required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Position requires high degree of maturity, intelligence, poise, sensitivity and discretion.
High typing speed (60 WPM minimum) and accuracy is required
Thorough knowledge of Microsoft Office software is required
Knowledge of medical terminology required
Ability to operate all types of office equipment is required
Ability to work independently is required
Must be capable of establishing priorities
Must be able to simultaneously handle a variety of tasks effectively
Excellent interpersonal skills to communicate and interact with a socially diverse group of patients with problems that may be life threatening, coping with the anxiety and stress often created in such situation
Communicate well with a large group of physicians working in a fast-paced and demanding environment
Must respect the strict confidentiality of medical records and information
Must understand the overall goals and systems of the facility

WORKING CONDITIONS:
All activities are based in the Cardiovascular administrative offices. Interface with other departments and areas within Brigham and Womenandiquest;s Hospital is necessary.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direct supervision of the Nurse Manager is responsible for implementing and maintaining policies and procedures related to patient-focused practice operations and clinical schedules, including such things as customer service standards; ambulatory practice secretary staffing models; and patient flow. Directly responsible for managing the day to day coordination of Open Access clinical scheduling, working with Lead Secretary and clinical providers to ensure the efficient operation of patient scheduling, future reminders, and monitoring availability of open schedules. Also responsible for identifying and promoting ways to continually improve the quality and efficiency of practice operations, including gathering information on customersandiquest; perceptions and preferences. Assists Lead Secretary in ensuring that the Practice Secretaries schedules are appropriate to meet practice needs and comply with service standards and other requirements developed by the Nurse Manager and health center policies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1) Has primary responsibility for creating provider on-line schedules at a minimum of 6 months in advance, maintaining accuracy and timely input to ensure patient access. Develops, implements and evaluates provider schedules in compliance with standards for ensuring sufficient provider coverage and Open Access goals and in response to changing practice, health center and patientsandiquest; needs.
2) Inputs templates for yearly schedules, editing for vacations holidays, rounding, attending etc; performs daily, weekly and monthly monitoring of schedules and provides timely reporting of status to ensure compliance to Open Access standards; works with clinical staff to adjust schedules to meet goals; works with Lead Secretary and Ambulatory Practice Staff to make adjustments and re-arranges patients due to schedule changes/conflicts. Reviews future schedules to ensure adequate provider coverage and informs Nurse Manager when problems occur. Keeps supervisor informed on all changes and issues.
3) Develops and maintains scheduling policies and standards to ensure patient access. Manages provider time off policy. Authorized to approved clinical provider time off requests, negotiate changes and adjusts schedules as needed to ensure coverage. Responsible for monitoring patient flow, identifying problems and making recommendations for solutions and improvements.
4) Provides support and direction to the Lead Secretary, to ensure that thorough oversight of the Ambulatory Practice Secretariesandiquest; ability to meet customer service standards and practice expectations and to ensure the accuracy and appropriateness of all bookings, registrations and information updates is maintained. Through the work of the Lead Secretary, is responsible for ensuring that Ambulatory Practice Secretary schedules/coverage are managed and coordinated to ensure departmentandiquest;s ability to provide high quality customer service and patient flow. Communicates with physician and nursing staff to determine needs and solve problems in coordination with Lead Secretary and Nurse Manager regarding secretarial issues. Understands managed care plans, HMO, insurance eligibility and refers patients for ambulatory financial help as needed.
5) Responsible for managing the Future Reminders System in a timely and appropriate manner. Responsible to ensure that tasks required to meet compliance include a process that activates the mailing of letters to patients on a regular and timely basis; the tracking of patients who do not schedule follow up appointments; a process for outreach to these patients and keeps providers informed when there is no response.
7) Assists in recruiting, interviewing and recommending for hire applicants for Lead Secretary and Ambulatory Practice Secretary staff, participates in their orientation and participates in the development of the annual evaluations of this staff.
8) As needed, performs functions of Ambulatory Practice Secretary including answering phones, scheduling appointments, greeting customers, data entry etc.
9) Develops skill and familiarity with LMR processes, and participates in the tracking of escription problems under EMON, and monitoring document management in LMR.
10) Participates in Quality Improvement projects for patient support staff. Performs all other duties as assigned.
Requirements: QUALIFICATIONS:
1. Bachelorandiquest;s Degree required with 3-5 years experience with related service areas
2. Spanish speaking required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to work independently; must have good judgment skills, be organized and able to take initiative, demonstrate sensitivity and tact. Excellent organizational skills, sound attention to detail and an ability to identify and solve problems and demonstrate leadership ability.
2. Strong interpersonal and communication skills. Position requires contact with patient, professional staff, other management staff in the center, BWH/Partners staff and external colleagues, etc.
3. Computer literacy, data entry skills and spreadsheet experience preferred. Bilingual in English/Spanish a plus.
Shift: Day Shift

Other coverage:

Occasional Saturday AM coverage.
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

Responsible for the overall administration of the hospital and State credentialing requirements for a cadre of physicians. This entails the planning and organization of work, dissemination of material to be completed by physicians and their superiors, the storing, formatting and integrity of this information in the hospitalandiquest;s computerized database, preparation of material of all workflow and documentation issues, and compliance with the internal policies and procedures in the department. This position requires the utmost confidentiality as the credentialing administrator is responsible for compiling a complete background check on physicians including but not limited malpractice history, work and education history, and a criminal history record check at a minimum.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Plan out workload required for all first appointments or reappointments of an assigned group of physicians. Make recommendations for change in departmental procedures or computer systems to accomplish goals as necessary. Take initiative in identifying problems in seeking necessary resources or information, and in solving any problems that arise in the credentialing process. Assume responsibility for smooth running of entire credentialing process, meeting deadlines on the completion of a physicianandiquest;s application to the medical staff, or in securing of temporary or emergency privileges for physicians as necessary. Provide necessary documentation to affiliated hospitals for cross-credentialing.
2. Send out to physicians credentialing and insurance enrollment material, meet with them to discuss and collect material, track compliance, and record information using a personal computer and a specially designed and commercial software packages. This also entails interpreting material received in terms of timeliness and thoroughness of completion. Contact individual physicians or division representatives for missing information. Verify information submitted by physicians as necessary. Enter information into malpractice system to obtain coverage for physicians. Review malpractice reports monthly for accuracy and reconcile year-end report with departments.
3. Adhere to strict guidelines as established to assure JCAHO and NCQA compliance. Participate in audits conducted by the agencies to measure the Hospitals compliance rate.
4. Represent hospital to department/division chiefs, outside agencies (e.g., Risk Management Foundation for malpractice information, third party payors, State licensing agencies), or other hospitals. Gather necessary information regarding physicians in order to comply with hospital policy or to resolve policy or procedure questions between the hospital and these outside groups. Work closely with the Director regarding any questions or problems concerning general credentialing policy issues, or regarding any specific issues concerning an application for appointment or reappointment or enrollment or re-enrollment.
5. Prepare and present completed packets of material for department level credentials review on a monthly basis. Meet with departmental credentials committee to discuss applications. Act as administrative representative and resource to departmental committee members. After appointment decision is reached, update existing records to reflect new status and coordinated approval by hospital credentialing committees. Scan all files once approved.
6. Advise and direct staff assistant when responding to queries from outside institutions regarding required information mandated by state regulations for both current and past physician members for the hospital. This may involve searching for information in-house, contacting other agencies or physicians for missing information. The Credentialing Administrator also acts as the liaison o the physicianandiquest;s respective department/division chief for completion of certain material (e.g., the physicianandiquest;s ability to handle his clinical assignments).
7. Provide resource information to department staff, divisional representatives, or individual physicians as necessary, using database source. Need to keep current regarding any changes in hospital policy, NCQA, JCAHO and Massachusetts state regulations. Recommend changes in existing hospital policies or procedures as necessary to comply with changes.
8. Prepare reports to monitor department compliance with regulations, such as status reports of the completeness of files on any individual physician at any given date, total number of physicians in an identified physician group already credentialed or to be credentialed, etc. Provide detailed plan of accomplishing goal of meeting hospital and regulatory deadlines for first appointments or reappointments and insurance enrollment or re-enrollment on an on-going basis, anticipating workload, and acknowledging any contingencies.
9. Performs other duties as assigned.
Requirements: QUALIFICATIONS
1. Bachelorandiquest;s Degree preferred. In lieu of degree, will consider individual with some college and at least three to five yearandiquest;s experience in a health care setting.
2. Three years experience with computer systems, data entry and report processing essential.
3. One to three years experience in health care setting required. Credentialing experience preferred.
4. Certification in credentialing a plus.

SKILL AND ABILITY REQUIRED
1. Ability to assume the overall responsibility in the management of a time-sensitive and important part of an individualandiquest;s appointment to the medical staff. Consequences of failure to adequately perform the job can result in a physicianandiquest;s inability to obtain or loss of admitting/clinical privileges. The inability to obtain a timely appointment to the staff also results in the inability of that individual to be placed on the hospital payroll.
2. Very strong organization skills required to keep a very large and complex system running efficiently.
3. Must possess detail-oriented abilities to be able to guarantee that every one of a large number of items are satisfactorily addressed for each physician on the active or inactive staff. The individual must also be able to work under the pressure of meeting deadlines.
4. Strong analytical skills and ability to identify problems as they arise in the credentialing process and strong problem solving skills needed to resolve any problem as they arise.
5. Independent decision making skills are vital since the minimal amount of supervision that the individual will receive necessitates an ability to act independently using sound judgment.
6. Ability to analyze all findings in the data collection process and to recommend next steps based on findings.
7. Strong interpersonal skills are necessary for individual to interact with other people at all organization levels (e.g., staff physicians, division chiefs, hospital administration, representatives from outside agencies, etc.)
8. Must have strong writing skills since coordinator will be called upon to correspond with individuals internal or external to the hospital beyond mere form letters.
9. Good negotiating skills dealing with the time-sensitive information needs and physicians, outside institutions, etc.

WORKING CONDITIONS
Normal office working conditions in a sometimes hectic-paced environment when deadlines have to be met. Flexible hours as some committees may meet early morning or early evening.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Administrative Director, provides administrative and secretarial support for the Divisionandiquest;s Director and Executive Assistant. Tasks are related to pre- and post-award grant management, and miscellaneous general administrative duties pertaining to the daily operation of the division.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Completes the data entry necessary for electronic grant submission process and prepares all internal documents relating to grant submission (i.e. Partnerandiquest;s Cover Page, Conflict of Interest, obtains andiquest;Other supportandiquest; documents from key personnel) Coordinates the required signatures for all documents relating to grant submissions.
2. Coordinates the required information gathering for subcontractsandiquest; associated with grant submissions
3. Prepares excel budget templates for grant submissions
4. Works with other divisions as necessary on the coordination of obtaining grant submission documents (i.e. collection of biosketches, conflicts of interest

5. Maintains both electronic and paper files associated with all grant activity.
6. Coordinates the submission of post award documents that relate to annual reporting (i.e Progress Reports, Conflict of Interest)
7. Prepares journal entries to correct account/posting errors made to grant and departmental accounts.
8. Assists the division administrator with reviews, and edits of all grant Reports of Expenditure generated by Research Administration. This entails reviewing expenditures to ensure that they are properly charged to the correct grant and to the correct account codes within the grant. Ensures that salary and fringe benefit charges have been properly posted. Requests final invoices from subcontract institutions. Verifies that institutional overhead has been properly charged. Reviews reports with the division administrator.
9. Process check request and reimbursement request made in relation to divisional activities.
10. Updates and maintains departmental roasters as required.
11. Performs all other clerical and administrative duties and assignments as requested.
Requirements: QUALIFICATIONS:
This position requires a high level of responsibility and maturity to work closely with
research investigators and to work well independently. A college degree relating to
business, liberal arts or Executive secretarial school preferred. Much of the work is
specialized thus the ability and eagerness to learn is important for success in the
position.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. The ability to prioritize tacks and to easily assimilate a large quantity of information, thereby ensuring the smooth and efficient conduct of several different projects simultaneously.
2. A high degree of social facility in obtaining cooperation and support from a broad range of people.
3. Excellent organizational skills in order to formulate, implement, and monitor a number of interrelated tasks.
4. A high degree of computer literacy in order to utilize various spreadsheet, database, accounting and word processing software packages to assist in grant and financial management. Insight, InfoEd, Document Direct, POLA,
5. The ability to work with minimal supervision, display sound independent judgment, accepts responsibility for designated assignments, and meets deadlines efficiently.
6. A detailed, concentrated effort.
7. The ability to constantly reestablish priorities.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT

The Division of Global Health Equity (DGHE) fosters the support and coordination of training, research, and service to reduce disparities in disease burden and to improve treatment outcomes both at home and abroad. The Division focuses on infectious diseases (e.g., HIV and tuberculosis) as well as non-infectious diseases (e.g., coronary artery disease, diabetes, addiction) and other health problems (that disproportionately affect populations in the developing world) of major importance to society. The DGHE is a founding partner of the Global Health Delivery Project (GHD).

With the goal of sharing knowledge and practical resources for delivering quality health care in resource-limited settings, GHD has developed an online platform, GHDonline.org, to facilitate and encourage documentation and dissemination of best practices by a wide variety of organizations, institutions, and professionals working in the field. GHDonline hosts 7 public communities focused on critical challenges in global health care delivery. A team of 3-5 experts volunteer their time and expertise to guide (moderate) the communities. In addition to the public communities, GHDonline is home to more than 35 private communities designed to support the work of specific organizations and collaborative initiatives.

The GHDonline Administrative Assistant will support the GHDonline team in the management of the GHDonline membership, database, and communities. S/he will be responsible for tracking the website metrics, maintaining outreach materials for members, and developing and updating how-to information for members. The GHDonline Assistant will also assist with product, communications and content development, including: testing for new features; providing support for meetings and conferences; and conducting literature reviews and background research. S/he may also assist with other GHD administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
The GHDonline Administrative Assistantandiquest;s primary responsibilities are to:

andiquest; Manage the GHDonline database of organizations
andiquest; Provide assistance to GHDonline members
andiquest; Support of GHDonline Content maintenance
andiquest; Update GHDonline outreach and how-to materials
andiquest; Track and interpret website metrics for the GHDonline team
andiquest; Provide administrative support as needed
Requirements: QUALIFICATIONS:

andiquest; Bachelorandiquest;s Degree with excellent academic record
andiquest; Strong writing, analysis and communication skills, attention to detail
andiquest; Strong computer skills and knowledge of internet technologies
andiquest; Excellent organizational and multi-tasking skills a must
andiquest; Knowledge of a second language a plus


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

andiquest; Ability to interact with people from various cultural and language backgrounds
andiquest; Ability to work both independently and collaboratively
andiquest; Interest/background in global health and health care
andiquest; Desire to work for dynamic, mission-drive organization
andiquest; Candidates should be prepared to submit writing sample
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Division of Global Health Equity (DGHE) works to reduce health disparities and to improve medical treatment outcomes for the poor. The Division is currently involved in projects in the US (Boston and Navajo Nation), Haiti, Peru, Russia, Rwanda, Lesotho, Malawi and South Africa, focusing on infectious diseases (e.g., HIV and tuberculosis) as well as non-infectious diseases (e.g., coronary artery disease, diabetes, addiction) and other health problems of major importance to society.

DGHEandiquest;s Prevention and Access to Care and Treatment (PACT) Project serves the sickest and most marginalized HIV patients in Boston with community health worker. The PACT model is also being adapted to other chronic diseases including diabetes.

The Administrative andamp; HR Assistant is a member of the DGHE Grants and Finance team, under the supervision of the Finance Manager. This positionandiquest;s major responsibilities include: 1) Human resource support for DGHE faculty and staff; 2) General office support for DGHE faculty andamp; staff; and 3) Grants andamp; Finance Team general support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Human Resource Support:
andiquest; Coordinate recruitment efforts for the Division, working with the Finance Manager:
o Assist with job description development; recruitment; candidate evaluation andamp; selection; liaising with BWH HR Recruiters
o Assist faculty and staff to determine HR needs and help ensure candidates meet these needs
o Ensure successful on-boarding process for faculty andamp; staff; including CORI, Occupational Health, ID badges andamp; Orientation requirements
andiquest; Administer faculty and staff special pays, terminations, weekly staff payroll and other HR functions via PeopleSoft and Kronos, under the guidance of Finance Manager
andiquest; On-boarding contractors and assisting with payments
andiquest; Assist DGHE Administrator with faculty credentialing, appointments andamp; promotions
andiquest; Process visa requests (H1B, J1) as needed for incoming researchers/clinicians
andiquest; Provide human resources support to Division, including support/referral for individual employees re: benefits, leaves of absence, termination, ID requests/renewals, and other employment issues
andiquest; Assist with timely completion of annual events for staff, including performance evaluations and TB tests
andiquest; Ensure complete and organized HR files for all faculty and staff andiquest; both paper and electronic andiquest; and coordinate annual review of same for updated data including emergency contacts and passport copies

General Office Support:
andiquest; Meeting facilitation: schedule, send notices, reserve space, coordinate catering, set up conference lines
andiquest; Visitor support: ID requests, guest passes, parking
andiquest; Respond to general inquiries re: the Division
andiquest; Procurement: letterhead, business cards, office/kitchen supplies; computer andamp; related purchases
andiquest; Communications: Sort mail daily, update distribution/phone lists, send division-wide announcements
andiquest; Prepare updates for DOM: Outlook distribution list update, faculty awards/accolades lists
andiquest; Misc: office moves, labels, computer issues; maintain laptop database; library access
andiquest; International travel assistance for faculty and staff
Grants andamp; Finance Team Support:
andiquest; Assist with various activities as needed, including:
o Processing expense reimbursements for staff and faculty
o Processing mileage reports and check requests
o Set up of purchase orders, vendors, and consultants
o Pre- and post-award administrative activities, including fund closing

Other
andiquest; Answer questions and provide general support to faculty and staff
andiquest; Assist Finance Manager, Grants Administrator, and Financial Analyst with Grants/Finance tasks as assigned
andiquest; Attend HR, Grants andamp; Finance meetings and trainings to enhance knowledge and skills
Requirements: QUALIFICATIONS:
andiquest; Undergraduate degree, plus successful record in an office environment (up to 1 year)
andiquest; Previous healthcare or HR internship an asset
andiquest; Facility with Microsoft Office applications and capacity to utilize hospital financial systems effectively
andiquest; Strong interest in health care, social justice, and health equity domestically and internationally a plus

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
andiquest; Developing administrative skills
andiquest; Good analytical skills, sound judgment, and excellent organizational skills
andiquest; High attention to detail; ability to multi-task and function effectively in a fast-paced environment
andiquest; Excellent interpersonal, verbal, and organizational skills; strong follow-up and information sharing skills
andiquest; Responsiveness to customers: divisional leadership; faculty andamp; staff; central PHS staff, external partners, funders, and others
andiquest; High ability to show discretion andiquest; ability to handle sensitive and confidential information
andiquest; Able to communicate effectively and professionally in writing and orally with a wide range of people
andiquest; Willingness and curiosity to problem solve; strong sense of initiative and drive
andiquest; Respect for diversity of cultural perspectives and diverse styles of work and communication.

WORKING CONDITIONS:
andiquest; The primary workplace is an office environment
andiquest; Ability to handle physical lifting of computer equipment may occasionally be required
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

This person will assist Administrative Assistance in the Department of Surgical Oncology /Breast Surgery Division, while interacting with all other division personnel and Administrator. This position requires a highly motivated individual with a follow-through approach, strong problem solving skills and the ability to work as part of a team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Assists with generating and maintaining the M.D.andiquest;s schedule.
2. Assists with all correspondence for M.D., including editing transcription and processing completed correspondence and filing.
3. Support all aspects including Brigham and Womenandiquest;s ,Dana Farber and Faulkner scheduling office visits, consults, diagnostic test, admissions, PATC appointments and surgery.
4. Assists with answering and screening all incoming phone calls. This includes triage of calls in a courteous manner, handling call when possible, and when necessary, taking messages and utilizing proper forms in a legible and accurate manner.
5. Assists with obtaining necessary referrals for all managed care visits.
6. Aid with patient account management. Utilize IDX Web scheduling, as well as Dana Farber Scheduling.
7. Assist with insurance calls regarding surgery and pre-certification for surgery.
8. Use hospital systems for scheduling(i.e. Percipio, ESP, LMR and BICs etc.)

9. Assists with special projects as assigned
Requirements: QUALIFICATIONS:
1. Minimum of an Associates degree with 3-5 years of medical secretary experience required.
2. Ability and skills necessary to fulfill above requirements and tasks is a must.
3. Customer Service skills required.


SUPERVISORY RESPONSIBILITIES:
None.

SKILLS AND ABILITIES:
1. Excellent typing (65+ wm); IBM-PC (Microsoft Word).
2.. Knowledge of insurance industry rules and regulations pertaining to patient admission requirement, Medicare, BC/BS, etc.;
3. Excellent telephone and interpersonal skills; good common sense and the ability to handle multiple tasks a must. Excellent interpersonal skills and flexibility.
4. Well-developed word processing and computer skills.
5. Ability to handle multiple tasks, setting individual priorities and expected follow- through. Extreme sensitivity to patient needs and confidentiality.
6. Good organizational skills, time management and initiative, good judgement and problem solving abilities.
7. Understanding and ability to use medical terminology.
8. Ability to effectively work in a team-oriented role.
9. Compassionate and professionalism required.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Ambulatory Services at Brigham and Womenandiquest;s Hospital is committed to putting every Patient First. In all interactions, our service to patients and families will be distinguished by the delivery of high-quality and safe care, respect and dignity in all interactions, and excellence in customer service and communication. We look to our ambulatory employees to embrace this commitment in order to provide the best quality health care to our patients and families. Regardless of your role, every employee plays a part in providing a positive impact on patients and the care they receive at Brigham and Womenandiquest;s Hospital.

Each employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, all Ambulatory Services employees are expected to demonstrate performance skills in the areas of:
1. Service
2. Teamwork
3. Commitment
4. Respect for Others
5. Time/Priority Management
6. Work/Ethic

These six expectations are key to the success of the practice and are core competencies required by all Ambulatory Services employees, regardless of role.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Principal duties and responsibilities of a Practice Secretary - Financial:
The Practice Secretary I may be responsible for administrative duties related to patient visits including scheduling, checking-in and checking-out duties. Actual job duties may vary by Department/Practice (see addendum for specific detail), but the basic responsibilities of a Practice Secretary include the ability to:
andiquest; Answer and transfer telephone calls
andiquest; Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and complete all necessary tasks.
andiquest; Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
andiquest; Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.

Principal duties and responsibilities of all ambulatory employees:
andiquest; Assist with training and orienting staff as needed
andiquest; Provide cross coverage as needed
andiquest; Assist with special projects as directed
andiquest; Follow HIPAA guidelines for the management of patient privacy and confidentiality
Requirements: QUALIFICATIONS:
Level of education required:
Minimum of a high school diploma or equivalent. Some additional education or post high school training preferred. Associates or Bachelorandiquest;s Degree a plus, but not required.

Work experience required:
1-3 years applicable, relevant work experience.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical Skills required of all Practice Secretaries:
andiquest; Knowledge of practice operations and standards.
andiquest; Understanding of procedures, including filing, copying, scanning, printing, and faxing.
andiquest; Phone skills: Ability to use phone system (answer and screen calls, put on hold) and handle more difficult calls.
andiquest; Verbal skills: Ability to answer more complex questions and interpret/give information as appropriate, and communicate in a professional, courteous, clear and concise manner.
andiquest; Organizational Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
andiquest; Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
andiquest; System skills: Ability to type and enter data. Intermediate computer literacy and understanding of office systems, ability to effectively use computer applications.
andiquest; Understand appropriate use and importance of related forms.
andiquest; Intermediate understanding and use of medical terminology.
andiquest; Comprehension of insurance, payers, types and referral process.
andiquest; Comprehension of registration and fiscal information.
andiquest; Knowledgeable of and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures, The Joint Commission, HIPAA.

Performance skills required of all ambulatory employees:
1. Service andiquest; Demonstrates an understanding of the departmentandiquest;s service standards and strives to achieve them, treats patients, families, and others with dignity, compassion and respect at all times, and demonstrates courtesy in interactions with members of all departments and disciplines within the Hospital.
o Understands role in mission - Understands, supports and actively embraces the BW/F, BWH and BWPO mission, values and service guidelines in all interactions with all patients, families and co-workers.
o Understands responsibilities andiquest; Understands aspects of his/her position and demonstrates ability to perform job duties and responsibilities. Is a willing source of information for others in the department. Accepts new instructions/directions and applies them proficiently. Actively pursues further advancement to increase job skills.
o Problem solving skills andiquest; Takes ownership of problems and creatively and proactively (whenever possible) solves them by being resourceful. When necessary, involves others in seeking solutions.
o Pride in organization andiquest; Makes conscientious effort to achieve excellence at work. Takes pride in work well done. Maintains high quality standards, even under pressure.
2. Teamwork andiquest; Acts as a cohesive member of a work team and demonstrates appropriate interactions with all Hospital service providers. Promotes collaborative work relationships and influences others to work collaboratively.
3. Communication andiquest; Fosters an environment that nurtures collaboration, teamwork, and mutual respect through effective communication, and demonstrates well developed communication skills evidenced by effective working relationships.
o Positive attitude andiquest; Generates optimism and good energy. Smiles, has good body language, and is friendly to patients, families, and co-workers.
o Accepts advice, criticism and supervision andiquest; Receptive to advice/criticism, open to learning and growing as a person and as a professional, and embraces continuous improvement.
4. Respect for others andiquest; Takes actions that indicate a consideration for others, and being aware of the impact of oneandiquest;s behavior on others, demonstrates respect for different cultural ethnic backgrounds of all patients, families, and co-workers, and seeks accommodations for the language. Makes an effort to understand and experience anotherandiquest;s circumstances and/or feelings. Exhibits professionalism, courtesy and compassion when interacting with others.
5. Time/Priority Management andiquest; Optimizes use of time by efficiently using resources to identify barriers and balance priorities, efficiently utilizes tools, resources, techniques and/or systems to organize tasks and balances multiple priorities simultaneously, assuring the timely completion of each task.
o Attention to details and accuracy in work andiquest; Thoroughly accomplishes a task by following procedures to ensure all parts of a job are completed.
o Dependable and reliable andiquest; Takes responsibility and is accountable for work and behavior. Consistently fulfills work assignments and achieves stated goals. Adheres to instructions and works accurately and independently.
o
6. Work Ethic Skills
o Honesty and integrity andiquest; Makes decisions and performs duties responsibly, truthfully, and with a commitment to the highest legal and ethical standards. Trustworthy and presents information accurately. Keeps patient information confidential.
o Initiative andiquest; Proactively seeks to develop and implement procedures or actions to improve department processes. Takes action beyond what is necessarily called for in order to achieve goals and is resourceful in finding solutions to problems.
o Attendance andiquest; Understands the importance of reporting to work on-time, as scheduled and follows notification procedures when unable to do so.

FISCAL RESPONSIBILITY:
Must be able to collect and secure co-payments; manage the change envelope, and reconcile a daily co-pay batch.

FINANCIAL JOB RESPONSIBILITIES
Billing
o Review daily schedules and generate any missing charge slips
o Enter all charge codes into billing software daily
o Work with provider to resolve coding problems
o Edit claims to ensure submission to payer
o Print missing charge report each week and resolve any missing charges
o Receive, log and resolve all patient complaints about billing issues
o Attend weekly billing meeting to report on issues and problems
Co-pay reconciliation
o Track missing co-pays
o Receive, secure, count and reconcile co-payments
o Refresh change envelope from co-payment batches
o Fax reconciliation paperwork to BWPO and enter into log on shared drive
Accounts Payable
o Process bills for payment
o Assist with maintenance of Purchase Orders
Medical Records Payments
o Secure and log any payments received
o Prepare payments for deposit in bank
Insurance
o Keep up-to-date information on insurance plans accepted by BWPO
o Provide information to patients, providers and other staff about which insurance plans are and are not accepted by BWPO

MEDICAL RECORDS JOB RESPONSIBILITIES
o Receive requests for Medical Records from patients, insurance companies, lawyers, and other providers
o Ensure that request meets HIPAA and other requirements
o Prepare records as requested
o Send records to appropriate recipient in tightly sealed envelope with the proper postage affixed
o Record Medical Records that have been sent out of office in appropriate log and/or file
o Retrieve/file Medical Records from/in archives
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

This person acts as medical secretary to multiple surgeons of the Department of Surgery while interacting with all other division personnel including other secretarial support staff, Patient Care Assistant, Research Assistants, Department Fellows, Residents, Medical Students, and/or Administrator. This position requires a highly motivated individual with a follow-through approach, strong problem solving skills and the ability to work both independently and as part of a team.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Generates and maintains MD schedules including all clinical, administrative, and research
responsibilities with follow-through such as any necessary arrangements, i.e., travel,
accommodations, reservations, applications, function planning, and the like.
2. Responsible for medical secretarial function for MDs: transcription, composition, editing,
filing and processing completed correspondence. Typing responsibilities generally include
transcription editing and general/medical correspondence.
3. Responsible for maintaining physician calendar, to include (but not limited to); managing all conflicts and/or changes and communicating them to the effected parties; responsible for all patient scheduling including office visits, consultations, diagnostic tests and procedures, admissions, preoperative appointments and surgery; completing all appropriate requisitions and paperwork; Assuming responsibility for obtaining results for MDs and notifying patients. Performs all of the same tasks for Foxborough and HVMA patients and ensures communications between institutions.
4. Answers and screens all incoming phone calls. This includes triage of calls in a courteous manner, handling calls when possible, and when necessary, taking messages and utilizing proper forms in a legible and accurate manner. Greets and directs patients and visitors.
5. Responsible for overall patient account management. Utilize IDX Web scheduling to the fullest capability; assist with the edits from outpatient billing.
6. Responsible for responding to insurance calls regarding surgery and pre-certifications for surgery and pre-authorizations for radiology. Acting in a proactive nature when there is an insurance problem.
7. Completes all division requirements for billing procedures and follow up (i.e. IDX Web
scheduling, referrals, eligibility checks, denial follow up, etc.)
8. Must be comfortable using the following hospital systems including but not limited to: IDX
Web, LMR, ESP, BICs, Microsoft Outlook and Percipio.
9. Must understand the medical record requirements for patientsandiquest; upcoming
appointment/surgery based on medical diagnosis. Therefore, ensuring that all necessary
information is retrieved on behalf of surgeon in advanceandquot;
10. Responsible for maintaining correct and current medical licensure for his/her surgeon.
11. Acts as a liaison between MD's clinical and research staff.
12. Prepares grants, manuscripts and special projects.
13. Counsels patients on a daily basis regarding their upcoming appointment or surgery.
14. Performs other duties and tasks as requested.
Requirements: QUALIFICATIONS:
1. Minimum of an Associates degree with 3-5 years of medical secretary experience required.
2. Ability and skills necessary to fulfill above requirements and tasks is a must.
3. Customer Service skills required.

SKILLS AND ABILITIES:
1. Excellent typing (65+ wm); IBM-PC (Microsoft Word), Dictaphone.
2. Knowledge of insurance industry rules and regulations pertaining to patient admission requirement, Medicare, BC/BS, etc.
3. Excellent telephone and interpersonal skills; good common sense and the ability to handle multiple tasks a must. Excellent interpersonal skills and flexibility.
4. Well-developed word processing and computer skills.
5. Ability to handle multiple tasks, setting individual priorities and expected follow-through. Extreme sensitivity to patient needs and confidentiality.
6. Good organizational skills, time management and initiative, good judgment and problem solving abilities.
7. Understanding and ability to use medical terminology.
8. Ability to effectively work in a team-oriented role.
9. Compassionate and professionalism required.
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the TIMI Director and Administrator, provides full scope of administrative support to the TIMI Study Group, which coordinates large, multi-center, national and international clinical trials.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
andiquest; Responsible for coordination of TIMI meetings/conferences. Activities include securing appropriate conference meeting sites; generating agendas and typed memoranda confirming meeting information; coordinating menus, audiovisual needs, and hotel accommodations as necessary. Makes travel arrangements as needed.

andiquest; Serves as primary TIMI contact for event\meeting queries and responds to all related inquiries from sites, vendors, and TIMI employees

andiquest; Responsible as primary liaison to TIMI fulfillment center (G.H. Dean Co.). Duties include coordinating and tracking study material inventory for all TIMI trials. Independently maintain database to track information and update data for each trial.

andiquest; Responsible for coordination of trial conference calls, web-casts, and video conferences. At times this may require communication with teleconferencing vendors, ensuring all parties are included and contact telephone numbers are accurate.

andiquest; Coordinates with Finance Manager to ensure all trial supply expenditures are appropriately categorized and expensed to appropriate entities.

andiquest; Responsible for preparing regular trial supplies report to Director, Administrator and Project Managers.

andiquest; Keeps leadership aware of bottlenecks and barriers pertaining to fulfillment center operations, trial supply inventories, and study material acquisition and distribution.
andiquest; Maintains strong current knowledge of each current trial regarding policies and operating procedures.

andiquest; Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and customer-staff interaction guidelines.

andiquest; Perform other duties as assigned by Director, Administrator and Project Managers
Requirements: QUALIFICATIONS:
Bachelorandiquest;s degree preferred
Strong knowledge of event planning and meeting coordination a must


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Demonstrated strong interpersonal, communication, and written skills.
Superior organizational skills and must be detail oriented.
Ability to function under minimal supervision, at times acting independently, using own judgment and setting priorities.
Computer skills required (intermediate level knowledge:MS Office suite, Windows 2000 \ XP).
Ability to work under pressure in a fast-paced and at times hectic environment.
Typing at a minimum of 45 WPM.
Ability to perform complex administrative tasks.
Ability to handle sensitive and confidential information.


WORKING CONDITIONS:
Busy office environment with frequent deadlines
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working in coordination with two Senior Operators, is responsible for the mechanical mailing operations and for the optical scan operations for three large-scale studies involving 15,000-30,000 participants. The mailing operations include the printing, collation, and preparation of the mail outs of letters, questionnaires and newsletters to participants. This requires the utilization and maintenance of printers, bursters, mail inserters, and other paper handling equipment. The optical scan operations are used for the purpose of capturing and then converting paper based data to electronic format. The scan responsibilities include reviewing data forms received from study participants, preparing them for scanning, operating the optical scan machines, conducting maintenance of scan equipment, obtaining technical support, implementing quality control procedures to insure accurate data, and verifying and exporting the data using data-capture software.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operates printers, bursters and mail inserters for preparation of large-scale mailings of letters, questionnaires and newsletters to study participants. Maintains all equipment.
2. Monitors inventory of all printing materials such as toners, paper, letterhead, envelopes and informs senior staff of depleted supplies.
3. Operates and maintains optical scan equipment which is used for the purpose of reading and converting paper-based data to electronic format. This includes scheduling service and monitoring the quality of performance in order to insure the accuracy of data.
4. Manually reviews questionnaires prior to scanning to insure that marks are readable. Following the scanning process, uses the data-capture software (Teleform) to verify the data and then export to study data base.
5. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. Possesses an intermediate level of understanding of mechanical and technical systems, enough to allow for a general understanding of scanning technology and mass mailing equipment. This usually is a result of at least 1 year of experience in managing equipment and performing systems support.
2. Formal computer training or equivalent experience.
3. Minimally, a high school degree.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Familiarity with hardware maintenance and simple electronics. Demonstrated mechanical ability.
2. Good communication skills and the ability to work in a team environment.
3. Good judgment and the ability to make independent decisions, but, at the same time, capable of seeking assistance and support when necessary.
4. The ability to understand the underlying principles of scientific research and to apply them to the work domain.


WORKING CONDITIONS: .

Normal office environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Division of Plastic Surgery at Brigham and Women's Hospital consists of 11 physician practices in three medical centers (Boston, Jamaica Plain, and Foxboro). The Division continues to strengthen and foresees additional growth opportunities in the coming years.

The responsibility of the Medical secretary II is to accurately maintain a practice for one of the Division's new physicians at Brigham and Women's Hospital. This job requires the Medical Secretary II to serve as liaison for the practice - managing the scheduling, billing, patient relation, and compliance areas, among others.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Schedules patient appointments, obtaining and recording referrals or authorizations as required. Records appointment information in scheduling systems to compile and distribute schedules.
2. Collects, verifies, records and processes required patient demographics, insurance/payment and referral information. Enters patient treatment information on automated billing system. Collects, compiles and forwards related documentation required for reimbursement.
3. Collects, records and secures co-payments made by patient/families. Provides an accurate record of transactions in the scheduling/billing system. Reconciles payments at the end of the clinic session, providing an accurate accounting of funds.
4. Collects and organizes medical records information as well as materials required for scheduled appointments. Ensures that clinicians have sufficient information for all patient encounters. Communicates with other departments to coordinate ancillary services with other appointments, treatments and testing.
5. Monitors daily schedule and exam room utilization. Communicates with clinicians and patients/visitors to maintain efficient flow.
6. Answers, screens and routes telephone calls. Greets patients and directs visitors. Responds to requests for routine information or assistance within scope of knowledge and authority. Composes routine correspondence and completes standardized forms as needed.
7. Schedules appointments and meetings and maintains personal calendars for physician. Reserves meetings locations, orders refreshments and prepares meetings agenda and other materials. Prepares travel arrangements as necessary.
8. Performs a variety of administrative duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials and sorting, collating and distributing documents.
9. Attends team meeting updates as required and contributes in a positive manner.
10. Performs other tasks as assigned.
Requirements: QUALIFICATIONS:
1. Bachelor's degree required.
2. 1-2 years of related experience in an office or clinical healthcare setting preferred.
3. Must have strong communication skills: ability to communicate effectively with a broad range of healthcare personnel, including patients, and to channel information appropriately.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Strong interpersonal skills and professionalism required dealing with patients, providers and colleagues.
2. Must thrive in a team-based environment that involves multiple personnel and communication channels.
3. Excellent organizational, analytical, and communication skills.
4. Must be resourceful in obtaining information when it is not readily available.
5. Must be sensitive to and supportive of patients, families, and care-providers.
6. Must have the ability to respond quickly and purposefully to routine and unusual situations.
7. Must have ability to recognize problems, establish priorities and initiate appropriate responses.
8. Requires computer system/keyboard proficiency. Must be able to handle, in a professional manner, a heavy and diverse workload in an active healthcare environment.

WORKING CONDITIONS:
Generally works in busy office environment with adequate temperatures and lighting levels with variable noise levels.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

The Training Program Administrator is responsible for overall coordination, and tracking of the limited license and J-1 Visa application processes for all residents and fellows that train at BWH. Represents the Brigham and acts as the hospital liaison to the Board of Registration in Medicine and Education Commission for Foreign Medical Graduates (ECFMG) on all medical licensing and J-1 Visa related matters. Requires an individual with strong organizational skills, ability to work in varied and busy atmosphere and an individual who can independently organize and prioritize the workload to support the goals of the Department of Provider Services. Maturity, discretion and an ability to maintain confidentiality are of utmost importance

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Hospital liaison and institutional official to Commonwealth of Massachusetts Board of Registration in Medicine for all resident and fellow limited licensing issues and to Educational Commission for Foreign Medical Graduates (ECFMG).
2. Manages medical licensing application process for all residents and fellows. Identifies problematic applications, resolves licensing issues, acts as liaison between Boardandiquest;s Licensing Director, Board attorneys, physician and Hospital.
3. Liaison role with the Office of General Counsel on issues related to trainee qualifications including highly confidential information arising from CORI checks, derogatory information submitted from the Medical School, disciplinary actions, or malpractice history inquiries.
4. Manages ECFMG sponsorship process for all residents and fellows graduating from Foreign Medical Schools. Interprets, identifies and resolves visa issues related to sponsorship. Serves as consultant to clinical departments on immigration and visa issues.
5. Hospital policy development to support updates and changes to the governmental regulations of the Board of Registration in Medicine and The Education Commission of Foreign Medical Graduates.
6. Serves as consultant to the training program directors and departmental personnel who are involved in the preparation of graduate education programs. Makes recommendations to departmental personnel regarding applicantsandiquest; qualifications for training programs.
7. Provides professional guidance to residents and fellows regarding their licensing concerns and visa issues.
8. Corresponds with Board of Registration in Medicine regarding processing and tracking of all limited licenses for residents and fellows including initial for U.S. and foreign grads, change of program, and renewal applications. Responsible for inputting license information into the hospital credentialing system and distribution of licensure to designated department representatives and credentialing administrators.
9. Responsible for management of complex web based program designed by Board of Registration in Medicine used for submission and tracking of limited license applications for training programs across the hospital.
10. Working with the manager, maintains overall responsibility for the andiquest;organization structureandiquest; for access to the on-line licensure database.
11. Conduct education and training sessions for the BWH training program directors and coordinators on all aspects of BORM application for limited licensure.
12. Work with the Manager of Graduate Medical Education to develop and coordinate the annual orientation session for training program coordinators. Participate in the annual orientation for the incoming residents and fellows.
13. Manages a variety of routine and ad hoc reports run from the departmentandiquest;s Access database (MSO), or other computer software programs utilized by Provider Services.
14. Need to keep current regarding any changes in hospital policy, Board of Registration in Medicine policies and procedures, JCAHO standards, and ECFMG guidelines. Recommend changes in existing hospital policies or procedures as necessary to comply with changes.
15. Assist credentialing administrators with physician hospital reappointment process:
andiquest; Assist in re-application process, run reports, assemble and send reappointment applications.
andiquest; Track and identify non-responders and provide follow-up
andiquest; Process reappointment applications.
16. Assist credentialing administrators with other departmental responsibilities that include but are not limited to issuing medical record numbers to new physicians, maintaining malpractice face sheets and moonlighting waivers.
17. Performs other duties as required or directed.
Requirements: QUALIFICATIONS
1. Bachelorandiquest;s degree or greater preferred. In lieu of degree, Certified Professional Medical Service Management (CPMSM) or Certified Provider Credentialing Specialists (CPCS) plus applicable experience plus years of experience.
2. Requires 3-5 years experience in a healthcare setting.
3. Experience in provider credentialing or GME preferred, or related experience required.



SKILLS AND ABILITIES REQUIRED
1. Ability to work well with all levels of personnel including but not limited to physicians and hospital leadership.
2. Ability to interpret regulations from a number of sources identifies relevant issues, research alternatives, make recommendations, implement solutions.
3. Proven project management experience
4. Strong communication and presentation skills
5. Proven ability to work independently required.
6. Very strong organizational skills required to keep a very large and complex system running efficiently.
7. Ability to identify problems in the licensing and enrollment process and strong problem solving skills needed to resolve any problem as they arise.
8. Must have proven ability to maintain sensitive and confidential information.
9. Skilled in basic computer programs, such as Word, Excel, and Access. Experience with Microsoft Office.
10. Promotes and maintains a professional demeanor both personally and for the Hospital.
11. Able to function independently and perform routine department procedures without supervision.





WORKING CONDITIONS
Pleasant, professional working conditions requiring professional demeanor and appearance. Busy office environment with strict deadlines. Certain periods of the year create a high level of stress.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the TIMI Director and Administrator, provides full scope of administrative support to the TIMI Study Group, which coordinates large, multi-center, national and international clinical trials.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
andiquest; Responsible for coordination of TIMI meetings/conferences. Activities include securing appropriate conference meeting sites; generating agendas and typed memoranda confirming meeting information; coordinating menus, audiovisual needs, and hotel accommodations as necessary. Makes travel arrangements as needed.

andiquest; Serves as primary TIMI contact for event\meeting queries and responds to all related inquiries from sites, vendors, and TIMI employees

andiquest; Responsible as primary liaison to TIMI fulfillment center (G.H. Dean Co.). Duties include coordinating and tracking study material inventory for all TIMI trials. Independently maintain database to track information and update data for each trial.

andiquest; Responsible for coordination of trial conference calls, web-casts, and video conferences. At times this may require communication with teleconferencing vendors, ensuring all parties are included and contact telephone numbers are accurate.

andiquest; Coordinates with Finance Manager to ensure all trial supply expenditures are appropriately categorized and expensed to appropriate entities.

andiquest; Responsible for preparing regular trial supplies report to Director, Administrator and Project Managers.

andiquest; Keeps leadership aware of bottlenecks and barriers pertaining to fulfillment center operations, trial supply inventories, and study material acquisition and distribution.
andiquest; Maintains strong current knowledge of each current trial regarding policies and operating procedures.

andiquest; Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and customer-staff interaction guidelines.

andiquest; Perform other duties as assigned by Director, Administrator and Project Managers
Requirements: QUALIFICATIONS:
Bachelorandiquest;s degree preferred
Strong knowledge of event planning and meeting coordination a must


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Demonstrated strong interpersonal, communication, and written skills.
Superior organizational skills and must be detail oriented.
Ability to function under minimal supervision, at times acting independently, using own judgment and setting priorities.
Computer skills required (intermediate level knowledge:MS Office suite, Windows 2000 \ XP).
Ability to work under pressure in a fast-paced and at times hectic environment.
Typing at a minimum of 45 WPM.
Ability to perform complex administrative tasks.
Ability to handle sensitive and confidential information.


WORKING CONDITIONS:
Busy office environment with frequent deadlines
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

The CPE Coordinator assists the providers and the Practice Manager to ensure smooth patient flow, retrieval of information from outside the CPE, as well as communicates with patients during their visit to ensure high patient satisfaction and the efficient use of CPE resources.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Utilizes algorithms provided by the CPE Director and Practice Manager to organize patient flow.

Ensures that patient information is available for all patient appointments.

Assists providers in solving individual patient problems and scheduling issues.

Utilizes computerized tracking system in order to promote smooth patient flow, minimal wait times and accurate reporting.

Transcribes physician orders to requisitions and stamps all necessary paperwork with patient identification information.

Cross trains in all clerical areas, such as chart room, reception desk, concierge, flow, surgical packet management and problem chart reconciliation.

Receives and directs incoming phone calls from patients and providers in accordance with the Ideal Patient Experience model.

Performs additional duties as determined by management in the scope of providing high quality service in the CPE.
Requirements: QUALIFICATIONS

Demonstrates organizational and leadership skills, preferably in a medical office setting.

Excellent interpersonal skills.

Problem solving ability.

Familiarity with computers required.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT

The Division of Global Health Equity (DGHE) fosters the support and coordination of training, research, and service to reduce disparities in disease burden and to improve treatment outcomes both at home and abroad. The Division focuses on infectious diseases (e.g., HIV and tuberculosis) as well as non-infectious diseases (e.g., coronary artery disease, diabetes, addiction) and other health problems (that disproportionately affect populations in the developing world) of major importance to society. The DGHE is a founding partner of the Global Health Delivery Project (GHD).

With the goal of sharing knowledge and practical resources for delivering quality health care in resource-limited settings, GHD has developed an online platform, GHDonline.org, to facilitate and encourage documentation and dissemination of best practices by a wide variety of organizations, institutions, and professionals working in the field. GHDonline hosts 7 public communities focused on critical challenges in global health care delivery. A team of 3-5 experts volunteer their time and expertise to guide (moderate) the communities. In addition to the public communities, GHDonline is home to more than 35 private communities designed to support the work of specific organizations and collaborative initiatives.

The GHDonline Administrative Assistant will support the GHDonline team in the management of the GHDonline membership, database, and communities. S/he will be responsible for tracking the website metrics, maintaining outreach materials for members, and developing and updating how-to information for members. The GHDonline Assistant will also assist with product, communications and content development, including: testing for new features; providing support for meetings and conferences; and conducting literature reviews and background research. S/he may also assist with other GHD administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
The GHDonline Administrative Assistantandiquest;s primary responsibilities are to:

andiquest; Manage the GHDonline database of organizations
andiquest; Provide assistance to GHDonline members
andiquest; Support of GHDonline Content maintenance
andiquest; Update GHDonline outreach and how-to materials
andiquest; Track and interpret website metrics for the GHDonline team
andiquest; Provide administrative support as needed
Requirements: QUALIFICATIONS:

andiquest; Bachelorandiquest;s Degree with excellent academic record
andiquest; Strong writing, analysis and communication skills, attention to detail
andiquest; Strong computer skills and knowledge of internet technologies
andiquest; Excellent organizational and multi-tasking skills a must
andiquest; Knowledge of a second language a plus


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

andiquest; Ability to interact with people from various cultural and language backgrounds
andiquest; Ability to work both independently and collaboratively
andiquest; Interest/background in global health and health care
andiquest; Desire to work for dynamic, mission-drive organization
andiquest; Candidates should be prepared to submit writing sample
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Provides administrative and secretarial support to the Chairman of the Department of Neurosurgery. Requires advanced administrative skills and experience in word processing, presentation preparation, and spreadsheet analysis, a high degree of organization, and the ability to prioritize assignments. Commands enormous amount of judgment and discretion in dealing with confidential and sensitive matters and in screening and handling certain routine and administrative functions on behalf of the Chairman of the Department of Neurosurgery.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Schedules appointments and meetings and maintains Chief's personal calendar. Reserves meeting locations, orders needed supplies and services and prepare agenda and other materials. Prepares travel arrangements, including airline reservations and hotel accommodations, as necessary.
2. Responsible for answering and screening incoming telephone calls and inquiries, taking appropriate messages and making proper referrals. Utilizes good judgment to determine what questions or routine issues can be dealt with on behalf of the Chairman, while keeping them informed of all activity.
3. Support the department with the planning of meetings, retreats, and other professional events.
4. Coordinate monthly faculty meetings including communication of agendas, minutes and other divisional ad-hoc needs.
5. Support the Department with data collection and reporting around key quality and service metrics via the Balanced Scorecard.
6. Types correspondence, memoranda, reports, statistical analyses, minutes, etc. as needed. Typing is done from hand written material or from Dictaphone transcription using an IBM compatible computer with word processing and spreadsheet programs. Provides editorial assistance for reports and correspondence as needed, editing for content and syntax
7. Organizes all files and record-keeping systems for the Chairman.
8. Coordinates communications with a variety of professional and administrative staff throughout the organization, hospital, and outside to exchange routine factual as well as privileged information, schedule meetings, or appointments, etc.
9. Prepares and/or processes supply requisitions, petty cash vouchers, and check requests. Maintains inventory of office supplies for Chairman.
10. Provides back-up secretarial support for other office staff, including answering phones, typing correspondence, and covering for lunches and benefit time.
11. Performs other duties, assignments, and special projects as necessary.
Requirements: QUALIFICATIONS:
andiquest; Bachelorandiquest;s Degree, particularly in a healthcare discipline, is strongly preferred.
andiquest; 3-5 years administrative experience preferred in a healthcare environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
andiquest; Excellent interpersonal skills and the ability to work well in a team environment.
andiquest; Excellent oral and written communication skills.
andiquest; Individual must be extremely organized, flexible, and independently motivated.
andiquest; Requires knowledge of standard office equipment, (fax machine, typewriter, transcriber, calculator, copier, IBM compatible computer, Windows, multi-line phone, transcriber, etc.)
andiquest; Strong Microsoft Office application and computer skills.
andiquest; Ability to work and make decisions independently with minimal supervision.
andiquest; Ability to handle confidential and privileged information with extreme confidence and professional responsibility.


WORKING CONDITIONS:
Brigham and Womenandiquest;s Hospital, Department of Neurosurgery
PBB3
8:30 a.m. andiquest; 5:00 p.m.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Production Assistant is responsible for a system process that creates electronic EDI healthcare claim files. These claim files are created for numerous healthcare insurance companies. The Production Assistant is also responsible for the electronic transmission of these files to healthcare insurers via numerous communication protocols. The production assistant also maintains a verification and reconciliation process. Responsible for reporting to the Production Supervisor any and all unforeseen issues regarding the claim file process. The production Assistant is responsible for overseeing the BWPOandiquest;s production stock (forms and envelopes) and printing supplies and ordering as needed. The Production Assistant will also perform duties associated with the BWPOandiquest;s self pay patient population. These duties incorporate the production of statements and form letters. The Assistant will need to have an understanding of how duties of the position affect the BWPO patient revenue cycle.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Daily Production Tasks
andiquest; Perform 837 EDI claims submission to our 12-16 electronic payers daily. Growth in the amount of electronic submissions to healthcare insurers is forecasted.
andiquest; Print, Sort and Distribute daily worklist reports to numerous BWPO departments.
andiquest; Perform daily cash posting of 835 Electronic Remittance Advices received from contracted insurance payers and distribute corresponding statistical reports
andiquest; Verify the receipt of all electronic claim submissions via accurate recording into a production schedule worksheet. Knowledge of the EDI 997 transaction a plus.
andiquest; Overseeing the folding and mailing machinery of BWH Patient Appointment reminder cards.
andiquest; US mail production. Process the organizationandiquest;s outgoing US Mail via Neopost mailing equipment.
2. Weekly Production Tasks:
andiquest; Perform the self pay patient statement and pre collection letter process on a weekly assigned schedule.
andiquest; Process scheduled department letters and mailings.
Requirements: QUALIFICATIONS:
High School Diploma or equivalent
Experience working in healthcare industry and knowledge of physician billing a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Skills required: Strong PC skills such as Microsoft Excel and Word.
Possess strong attention to detail.
Knowledge of EDI healthcare transactions a plus.

WORKING CONDITIONS:
Mailroom environment, multiple high speed printers and production machine
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

This person acts as medical secretary to multiple surgeons of the Department of Surgery while interacting with all other division personnel including other secretarial support staff, Patient Care Assistant, Research Assistants, Department Fellows, Residents, Medical Students, and/or Administrator. This position requires a highly motivated individual with a follow-through approach, strong problem solving skills and the ability to work both independently and as part of a team.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Generates and maintains MD schedules including all clinical, administrative, and research
responsibilities with follow-through such as any necessary arrangements, i.e., travel,
accommodations, reservations, applications, function planning, and the like.
2. Responsible for medical secretarial function for MDs: transcription, composition, editing,
filing and processing completed correspondence. Typing responsibilities generally include
transcription editing and general/medical correspondence.
3. Responsible for maintaining physician calendar, to include (but not limited to); managing all conflicts and/or changes and communicating them to the effected parties; responsible for all patient scheduling including office visits, consultations, diagnostic tests and procedures, admissions, preoperative appointments and surgery; completing all appropriate requisitions and paperwork; Assuming responsibility for obtaining results for MDs and notifying patients. Performs all of the same tasks for Foxborough and HVMA patients and ensures communications between institutions.
4. Answers and screens all incoming phone calls. This includes triage of calls in a courteous manner, handling calls when possible, and when necessary, taking messages and utilizing proper forms in a legible and accurate manner. Greets and directs patients and visitors.
5. Responsible for overall patient account management. Utilize IDX Web scheduling to the fullest capability; assist with the edits from outpatient billing.
6. Responsible for responding to insurance calls regarding surgery and pre-certifications for surgery and pre-authorizations for radiology. Acting in a proactive nature when there is an insurance problem.
7. Completes all division requirements for billing procedures and follow up (i.e. IDX Web
scheduling, referrals, eligibility checks, denial follow up, etc.)
8. Must be comfortable using the following hospital systems including but not limited to: IDX
Web, LMR, ESP, BICs, Microsoft Outlook and Percipio.
9. Must understand the medical record requirements for patientsandiquest; upcoming
appointment/surgery based on medical diagnosis. Therefore, ensuring that all necessary
information is retrieved on behalf of surgeon in advanceandquot;
10. Responsible for maintaining correct and current medical licensure for his/her surgeon.
11. Acts as a liaison between MD's clinical and research staff.
12. Prepares grants, manuscripts and special projects.
13. Counsels patients on a daily basis regarding their upcoming appointment or surgery.
14. Performs other duties and tasks as requested.
Requirements: QUALIFICATIONS:
1. Minimum of an Associates degree with 3-5 years of medical secretary experience required.
2. Ability and skills necessary to fulfill above requirements and tasks is a must.
3. Customer Service skills required.

SKILLS AND ABILITIES:
1. Excellent typing (65+ wm); IBM-PC (Microsoft Word), Dictaphone.
2. Knowledge of insurance industry rules and regulations pertaining to patient admission requirement, Medicare, BC/BS, etc.
3. Excellent telephone and interpersonal skills; good common sense and the ability to handle multiple tasks a must. Excellent interpersonal skills and flexibility.
4. Well-developed word processing and computer skills.
5. Ability to handle multiple tasks, setting individual priorities and expected follow-through. Extreme sensitivity to patient needs and confidentiality.
6. Good organizational skills, time management and initiative, good judgment and problem solving abilities.
7. Understanding and ability to use medical terminology.
8. Ability to effectively work in a team-oriented role.
9. Compassionate and professionalism required.
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Ambulatory Services at Brigham and Womenandiquest;s Hospital is committed to putting every Patient First. In all interactions, our service to patients and families will be distinguished by the delivery of high-quality and safe care, respect and dignity in all interactions, and excellence in customer service and communication. We look to our ambulatory employees to embrace this commitment in order to provide the best quality health care to our patients and families. Regardless of your role, every employee plays a part in providing a positive impact on patients and the care they receive at Brigham and Womenandiquest;s Hospital.

Each employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, all Ambulatory Services employees are expected to demonstrate performance skills in the areas of:
1. Service
2. Teamwork
3. Commitment
4. Respect for Others
5. Time/Priority Management
6. Work/Ethic

These six expectations are key to the success of the practice and are core competencies required by all Ambulatory Services employees, regardless of role.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Principal duties and responsibilities of a Practice Secretary - Financial:
The Practice Secretary I may be responsible for administrative duties related to patient visits including scheduling, checking-in and checking-out duties. Actual job duties may vary by Department/Practice (see addendum for specific detail), but the basic responsibilities of a Practice Secretary include the ability to:
andiquest; Answer and transfer telephone calls
andiquest; Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and complete all necessary tasks.
andiquest; Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
andiquest; Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.

Principal duties and responsibilities of all ambulatory employees:
andiquest; Assist with training and orienting staff as needed
andiquest; Provide cross coverage as needed
andiquest; Assist with special projects as directed
andiquest; Follow HIPAA guidelines for the management of patient privacy and confidentiality
Requirements: QUALIFICATIONS:
Level of education required:
Minimum of a high school diploma or equivalent. Some additional education or post high school training preferred. Associates or Bachelorandiquest;s Degree a plus, but not required.

Work experience required:
1-3 years applicable, relevant work experience.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical Skills required of all Practice Secretaries:
andiquest; Knowledge of practice operations and standards.
andiquest; Understanding of procedures, including filing, copying, scanning, printing, and faxing.
andiquest; Phone skills: Ability to use phone system (answer and screen calls, put on hold) and handle more difficult calls.
andiquest; Verbal skills: Ability to answer more complex questions and interpret/give information as appropriate, and communicate in a professional, courteous, clear and concise manner.
andiquest; Organizational Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
andiquest; Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
andiquest; System skills: Ability to type and enter data. Intermediate computer literacy and understanding of office systems, ability to effectively use computer applications.
andiquest; Understand appropriate use and importance of related forms.
andiquest; Intermediate understanding and use of medical terminology.
andiquest; Comprehension of insurance, payers, types and referral process.
andiquest; Comprehension of registration and fiscal information.
andiquest; Knowledgeable of and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures, The Joint Commission, HIPAA.

Performance skills required of all ambulatory employees:
1. Service andiquest; Demonstrates an understanding of the departmentandiquest;s service standards and strives to achieve them, treats patients, families, and others with dignity, compassion and respect at all times, and demonstrates courtesy in interactions with members of all departments and disciplines within the Hospital.
o Understands role in mission - Understands, supports and actively embraces the BW/F, BWH and BWPO mission, values and service guidelines in all interactions with all patients, families and co-workers.
o Understands responsibilities andiquest; Understands aspects of his/her position and demonstrates ability to perform job duties and responsibilities. Is a willing source of information for others in the department. Accepts new instructions/directions and applies them proficiently. Actively pursues further advancement to increase job skills.
o Problem solving skills andiquest; Takes ownership of problems and creatively and proactively (whenever possible) solves them by being resourceful. When necessary, involves others in seeking solutions.
o Pride in organization andiquest; Makes conscientious effort to achieve excellence at work. Takes pride in work well done. Maintains high quality standards, even under pressure.
2. Teamwork andiquest; Acts as a cohesive member of a work team and demonstrates appropriate interactions with all Hospital service providers. Promotes collaborative work relationships and influences others to work collaboratively.
3. Communication andiquest; Fosters an environment that nurtures collaboration, teamwork, and mutual respect through effective communication, and demonstrates well developed communication skills evidenced by effective working relationships.
o Positive attitude andiquest; Generates optimism and good energy. Smiles, has good body language, and is friendly to patients, families, and co-workers.
o Accepts advice, criticism and supervision andiquest; Receptive to advice/criticism, open to learning and growing as a person and as a professional, and embraces continuous improvement.
4. Respect for others andiquest; Takes actions that indicate a consideration for others, and being aware of the impact of oneandiquest;s behavior on others, demonstrates respect for different cultural ethnic backgrounds of all patients, families, and co-workers, and seeks accommodations for the language. Makes an effort to understand and experience anotherandiquest;s circumstances and/or feelings. Exhibits professionalism, courtesy and compassion when interacting with others.
5. Time/Priority Management andiquest; Optimizes use of time by efficiently using resources to identify barriers and balance priorities, efficiently utilizes tools, resources, techniques and/or systems to organize tasks and balances multiple priorities simultaneously, assuring the timely completion of each task.
o Attention to details and accuracy in work andiquest; Thoroughly accomplishes a task by following procedures to ensure all parts of a job are completed.
o Dependable and reliable andiquest; Takes responsibility and is accountable for work and behavior. Consistently fulfills work assignments and achieves stated goals. Adheres to instructions and works accurately and independently.
o
6. Work Ethic Skills
o Honesty and integrity andiquest; Makes decisions and performs duties responsibly, truthfully, and with a commitment to the highest legal and ethical standards. Trustworthy and presents information accurately. Keeps patient information confidential.
o Initiative andiquest; Proactively seeks to develop and implement procedures or actions to improve department processes. Takes action beyond what is necessarily called for in order to achieve goals and is resourceful in finding solutions to problems.
o Attendance andiquest; Understands the importance of reporting to work on-time, as scheduled and follows notification procedures when unable to do so.

FISCAL RESPONSIBILITY:
Must be able to collect and secure co-payments; manage the change envelope, and reconcile a daily co-pay batch.

FINANCIAL JOB RESPONSIBILITIES
Billing
o Review daily schedules and generate any missing charge slips
o Enter all charge codes into billing software daily
o Work with provider to resolve coding problems
o Edit claims to ensure submission to payer
o Print missing charge report each week and resolve any missing charges
o Receive, log and resolve all patient complaints about billing issues
o Attend weekly billing meeting to report on issues and problems
Co-pay reconciliation
o Track missing co-pays
o Receive, secure, count and reconcile co-payments
o Refresh change envelope from co-payment batches
o Fax reconciliation paperwork to BWPO and enter into log on shared drive
Accounts Payable
o Process bills for payment
o Assist with maintenance of Purchase Orders
Medical Records Payments
o Secure and log any payments received
o Prepare payments for deposit in bank
Insurance
o Keep up-to-date information on insurance plans accepted by BWPO
o Provide information to patients, providers and other staff about which insurance plans are and are not accepted by BWPO

MEDICAL RECORDS JOB RESPONSIBILITIES
o Receive requests for Medical Records from patients, insurance companies, lawyers, and other providers
o Ensure that request meets HIPAA and other requirements
o Prepare records as requested
o Send records to appropriate recipient in tightly sealed envelope with the proper postage affixed
o Record Medical Records that have been sent out of office in appropriate log and/or file
o Retrieve/file Medical Records from/in archives
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direct supervision of the Nurse Manager is responsible for implementing and maintaining policies and procedures related to patient-focused practice operations and clinical schedules, including such things as customer service standards; ambulatory practice secretary staffing models; and patient flow. Directly responsible for managing the day to day coordination of Open Access clinical scheduling, working with Lead Secretary and clinical providers to ensure the efficient operation of patient scheduling, future reminders, and monitoring availability of open schedules. Also responsible for identifying and promoting ways to continually improve the quality and efficiency of practice operations, including gathering information on customersandiquest; perceptions and preferences. Assists Lead Secretary in ensuring that the Practice Secretaries schedules are appropriate to meet practice needs and comply with service standards and other requirements developed by the Nurse Manager and health center policies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1) Has primary responsibility for creating provider on-line schedules at a minimum of 6 months in advance, maintaining accuracy and timely input to ensure patient access. Develops, implements and evaluates provider schedules in compliance with standards for ensuring sufficient provider coverage and Open Access goals and in response to changing practice, health center and patientsandiquest; needs.
2) Inputs templates for yearly schedules, editing for vacations holidays, rounding, attending etc; performs daily, weekly and monthly monitoring of schedules and provides timely reporting of status to ensure compliance to Open Access standards; works with clinical staff to adjust schedules to meet goals; works with Lead Secretary and Ambulatory Practice Staff to make adjustments and re-arranges patients due to schedule changes/conflicts. Reviews future schedules to ensure adequate provider coverage and informs Nurse Manager when problems occur. Keeps supervisor informed on all changes and issues.
3) Develops and maintains scheduling policies and standards to ensure patient access. Manages provider time off policy. Authorized to approved clinical provider time off requests, negotiate changes and adjusts schedules as needed to ensure coverage. Responsible for monitoring patient flow, identifying problems and making recommendations for solutions and improvements.
4) Provides support and direction to the Lead Secretary, to ensure that thorough oversight of the Ambulatory Practice Secretariesandiquest; ability to meet customer service standards and practice expectations and to ensure the accuracy and appropriateness of all bookings, registrations and information updates is maintained. Through the work of the Lead Secretary, is responsible for ensuring that Ambulatory Practice Secretary schedules/coverage are managed and coordinated to ensure departmentandiquest;s ability to provide high quality customer service and patient flow. Communicates with physician and nursing staff to determine needs and solve problems in coordination with Lead Secretary and Nurse Manager regarding secretarial issues. Understands managed care plans, HMO, insurance eligibility and refers patients for ambulatory financial help as needed.
5) Responsible for managing the Future Reminders System in a timely and appropriate manner. Responsible to ensure that tasks required to meet compliance include a process that activates the mailing of letters to patients on a regular and timely basis; the tracking of patients who do not schedule follow up appointments; a process for outreach to these patients and keeps providers informed when there is no response.
7) Assists in recruiting, interviewing and recommending for hire applicants for Lead Secretary and Ambulatory Practice Secretary staff, participates in their orientation and participates in the development of the annual evaluations of this staff.
8) As needed, performs functions of Ambulatory Practice Secretary including answering phones, scheduling appointments, greeting customers, data entry etc.
9) Develops skill and familiarity with LMR processes, and participates in the tracking of escription problems under EMON, and monitoring document management in LMR.
10) Participates in Quality Improvement projects for patient support staff. Performs all other duties as assigned.
Requirements: QUALIFICATIONS:
1. Bachelorandiquest;s Degree required with 3-5 years experience with related service areas
2. Spanish speaking required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to work independently; must have good judgment skills, be organized and able to take initiative, demonstrate sensitivity and tact. Excellent organizational skills, sound attention to detail and an ability to identify and solve problems and demonstrate leadership ability.
2. Strong interpersonal and communication skills. Position requires contact with patient, professional staff, other management staff in the center, BWH/Partners staff and external colleagues, etc.
3. Computer literacy, data entry skills and spreadsheet experience preferred. Bilingual in English/Spanish a plus.
Shift: Day Shift

Other coverage:

Occasional Saturday AM coverage.
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working in coordination with two Senior Operators, is responsible for the mechanical mailing operations and for the optical scan operations for three large-scale studies involving 15,000-30,000 participants. The mailing operations include the printing, collation, and preparation of the mail outs of letters, questionnaires and newsletters to participants. This requires the utilization and maintenance of printers, bursters, mail inserters, and other paper handling equipment. The optical scan operations are used for the purpose of capturing and then converting paper based data to electronic format. The scan responsibilities include reviewing data forms received from study participants, preparing them for scanning, operating the optical scan machines, conducting maintenance of scan equipment, obtaining technical support, implementing quality control procedures to insure accurate data, and verifying and exporting the data using data-capture software.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operates printers, bursters and mail inserters for preparation of large-scale mailings of letters, questionnaires and newsletters to study participants. Maintains all equipment.
2. Monitors inventory of all printing materials such as toners, paper, letterhead, envelopes and informs senior staff of depleted supplies.
3. Operates and maintains optical scan equipment which is used for the purpose of reading and converting paper-based data to electronic format. This includes scheduling service and monitoring the quality of performance in order to insure the accuracy of data.
4. Manually reviews questionnaires prior to scanning to insure that marks are readable. Following the scanning process, uses the data-capture software (Teleform) to verify the data and then export to study data base.
5. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. Possesses an intermediate level of understanding of mechanical and technical systems, enough to allow for a general understanding of scanning technology and mass mailing equipment. This usually is a result of at least 1 year of experience in managing equipment and performing systems support.
2. Formal computer training or equivalent experience.
3. Minimally, a high school degree.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Familiarity with hardware maintenance and simple electronics. Demonstrated mechanical ability.
2. Good communication skills and the ability to work in a team environment.
3. Good judgment and the ability to make independent decisions, but, at the same time, capable of seeking assistance and support when necessary.
4. The ability to understand the underlying principles of scientific research and to apply them to the work domain.


WORKING CONDITIONS: .

Normal office environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Division of Global Health Equity (DGHE) works to reduce health disparities and to improve medical treatment outcomes for the poor. The Division is currently involved in projects in the US (Boston and Navajo Nation), Haiti, Peru, Russia, Rwanda, Lesotho, Malawi and South Africa, focusing on infectious diseases (e.g., HIV and tuberculosis) as well as non-infectious diseases (e.g., coronary artery disease, diabetes, addiction) and other health problems of major importance to society.

DGHEandiquest;s Prevention and Access to Care and Treatment (PACT) Project serves the sickest and most marginalized HIV patients in Boston with community health worker. The PACT model is also being adapted to other chronic diseases including diabetes.

The Administrative andamp; HR Assistant is a member of the DGHE Grants and Finance team, under the supervision of the Finance Manager. This positionandiquest;s major responsibilities include: 1) Human resource support for DGHE faculty and staff; 2) General office support for DGHE faculty andamp; staff; and 3) Grants andamp; Finance Team general support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Human Resource Support:
andiquest; Coordinate recruitment efforts for the Division, working with the Finance Manager:
o Assist with job description development; recruitment; candidate evaluation andamp; selection; liaising with BWH HR Recruiters
o Assist faculty and staff to determine HR needs and help ensure candidates meet these needs
o Ensure successful on-boarding process for faculty andamp; staff; including CORI, Occupational Health, ID badges andamp; Orientation requirements
andiquest; Administer faculty and staff special pays, terminations, weekly staff payroll and other HR functions via PeopleSoft and Kronos, under the guidance of Finance Manager
andiquest; On-boarding contractors and assisting with payments
andiquest; Assist DGHE Administrator with faculty credentialing, appointments andamp; promotions
andiquest; Process visa requests (H1B, J1) as needed for incoming researchers/clinicians
andiquest; Provide human resources support to Division, including support/referral for individual employees re: benefits, leaves of absence, termination, ID requests/renewals, and other employment issues
andiquest; Assist with timely completion of annual events for staff, including performance evaluations and TB tests
andiquest; Ensure complete and organized HR files for all faculty and staff andiquest; both paper and electronic andiquest; and coordinate annual review of same for updated data including emergency contacts and passport copies

General Office Support:
andiquest; Meeting facilitation: schedule, send notices, reserve space, coordinate catering, set up conference lines
andiquest; Visitor support: ID requests, guest passes, parking
andiquest; Respond to general inquiries re: the Division
andiquest; Procurement: letterhead, business cards, office/kitchen supplies; computer andamp; related purchases
andiquest; Communications: Sort mail daily, update distribution/phone lists, send division-wide announcements
andiquest; Prepare updates for DOM: Outlook distribution list update, faculty awards/accolades lists
andiquest; Misc: office moves, labels, computer issues; maintain laptop database; library access
andiquest; International travel assistance for faculty and staff
Grants andamp; Finance Team Support:
andiquest; Assist with various activities as needed, including:
o Processing expense reimbursements for staff and faculty
o Processing mileage reports and check requests
o Set up of purchase orders, vendors, and consultants
o Pre- and post-award administrative activities, including fund closing

Other
andiquest; Answer questions and provide general support to faculty and staff
andiquest; Assist Finance Manager, Grants Administrator, and Financial Analyst with Grants/Finance tasks as assigned
andiquest; Attend HR, Grants andamp; Finance meetings and trainings to enhance knowledge and skills
Requirements: QUALIFICATIONS:
andiquest; Undergraduate degree, plus successful record in an office environment (up to 1 year)
andiquest; Previous healthcare or HR internship an asset
andiquest; Facility with Microsoft Office applications and capacity to utilize hospital financial systems effectively
andiquest; Strong interest in health care, social justice, and health equity domestically and internationally a plus

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
andiquest; Developing administrative skills
andiquest; Good analytical skills, sound judgment, and excellent organizational skills
andiquest; High attention to detail; ability to multi-task and function effectively in a fast-paced environment
andiquest; Excellent interpersonal, verbal, and organizational skills; strong follow-up and information sharing skills
andiquest; Responsiveness to customers: divisional leadership; faculty andamp; staff; central PHS staff, external partners, funders, and others
andiquest; High ability to show discretion andiquest; ability to handle sensitive and confidential information
andiquest; Able to communicate effectively and professionally in writing and orally with a wide range of people
andiquest; Willingness and curiosity to problem solve; strong sense of initiative and drive
andiquest; Respect for diversity of cultural perspectives and diverse styles of work and communication.

WORKING CONDITIONS:
andiquest; The primary workplace is an office environment
andiquest; Ability to handle physical lifting of computer equipment may occasionally be required
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

Responsible for the overall administration of the hospital and State credentialing requirements for a cadre of physicians. This entails the planning and organization of work, dissemination of material to be completed by physicians and their superiors, the storing, formatting and integrity of this information in the hospitalandiquest;s computerized database, preparation of material of all workflow and documentation issues, and compliance with the internal policies and procedures in the department. This position requires the utmost confidentiality as the credentialing administrator is responsible for compiling a complete background check on physicians including but not limited malpractice history, work and education history, and a criminal history record check at a minimum.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Plan out workload required for all first appointments or reappointments of an assigned group of physicians. Make recommendations for change in departmental procedures or computer systems to accomplish goals as necessary. Take initiative in identifying problems in seeking necessary resources or information, and in solving any problems that arise in the credentialing process. Assume responsibility for smooth running of entire credentialing process, meeting deadlines on the completion of a physicianandiquest;s application to the medical staff, or in securing of temporary or emergency privileges for physicians as necessary. Provide necessary documentation to affiliated hospitals for cross-credentialing.
2. Send out to physicians credentialing and insurance enrollment material, meet with them to discuss and collect material, track compliance, and record information using a personal computer and a specially designed and commercial software packages. This also entails interpreting material received in terms of timeliness and thoroughness of completion. Contact individual physicians or division representatives for missing information. Verify information submitted by physicians as necessary. Enter information into malpractice system to obtain coverage for physicians. Review malpractice reports monthly for accuracy and reconcile year-end report with departments.
3. Adhere to strict guidelines as established to assure JCAHO and NCQA compliance. Participate in audits conducted by the agencies to measure the Hospitals compliance rate.
4. Represent hospital to department/division chiefs, outside agencies (e.g., Risk Management Foundation for malpractice information, third party payors, State licensing agencies), or other hospitals. Gather necessary information regarding physicians in order to comply with hospital policy or to resolve policy or procedure questions between the hospital and these outside groups. Work closely with the Director regarding any questions or problems concerning general credentialing policy issues, or regarding any specific issues concerning an application for appointment or reappointment or enrollment or re-enrollment.
5. Prepare and present completed packets of material for department level credentials review on a monthly basis. Meet with departmental credentials committee to discuss applications. Act as administrative representative and resource to departmental committee members. After appointment decision is reached, update existing records to reflect new status and coordinated approval by hospital credentialing committees. Scan all files once approved.
6. Advise and direct staff assistant when responding to queries from outside institutions regarding required information mandated by state regulations for both current and past physician members for the hospital. This may involve searching for information in-house, contacting other agencies or physicians for missing information. The Credentialing Administrator also acts as the liaison o the physicianandiquest;s respective department/division chief for completion of certain material (e.g., the physicianandiquest;s ability to handle his clinical assignments).
7. Provide resource information to department staff, divisional representatives, or individual physicians as necessary, using database source. Need to keep current regarding any changes in hospital policy, NCQA, JCAHO and Massachusetts state regulations. Recommend changes in existing hospital policies or procedures as necessary to comply with changes.
8. Prepare reports to monitor department compliance with regulations, such as status reports of the completeness of files on any individual physician at any given date, total number of physicians in an identified physician group already credentialed or to be credentialed, etc. Provide detailed plan of accomplishing goal of meeting hospital and regulatory deadlines for first appointments or reappointments and insurance enrollment or re-enrollment on an on-going basis, anticipating workload, and acknowledging any contingencies.
9. Performs other duties as assigned.
Requirements: QUALIFICATIONS
1. Bachelorandiquest;s Degree preferred. In lieu of degree, will consider individual with some college and at least three to five yearandiquest;s experience in a health care setting.
2. Three years experience with computer systems, data entry and report processing essential.
3. One to three years experience in health care setting required. Credentialing experience preferred.
4. Certification in credentialing a plus.

SKILL AND ABILITY REQUIRED
1. Ability to assume the overall responsibility in the management of a time-sensitive and important part of an individualandiquest;s appointment to the medical staff. Consequences of failure to adequately perform the job can result in a physicianandiquest;s inability to obtain or loss of admitting/clinical privileges. The inability to obtain a timely appointment to the staff also results in the inability of that individual to be placed on the hospital payroll.
2. Very strong organization skills required to keep a very large and complex system running efficiently.
3. Must possess detail-oriented abilities to be able to guarantee that every one of a large number of items are satisfactorily addressed for each physician on the active or inactive staff. The individual must also be able to work under the pressure of meeting deadlines.
4. Strong analytical skills and ability to identify problems as they arise in the credentialing process and strong problem solving skills needed to resolve any problem as they arise.
5. Independent decision making skills are vital since the minimal amount of supervision that the individual will receive necessitates an ability to act independently using sound judgment.
6. Ability to analyze all findings in the data collection process and to recommend next steps based on findings.
7. Strong interpersonal skills are necessary for individual to interact with other people at all organization levels (e.g., staff physicians, division chiefs, hospital administration, representatives from outside agencies, etc.)
8. Must have strong writing skills since coordinator will be called upon to correspond with individuals internal or external to the hospital beyond mere form letters.
9. Good negotiating skills dealing with the time-sensitive information needs and physicians, outside institutions, etc.

WORKING CONDITIONS
Normal office working conditions in a sometimes hectic-paced environment when deadlines have to be met. Flexible hours as some committees may meet early morning or early evening.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 4/27/2010 0.00