Advanced Care Network News

Genoa, a QoL Healthcare Company Acquires the Behavioral Health and Residential Care Services Division of Advanced Care

noreply@blogger.com (Advanced Care Network News) — Thu, 18 Aug 2016 04:00:00 +0000

FOR IMMEDIATE RELEASE

Genoa, a QoL Healthcare Company Acquires the Behavioral Health and Residential Care Services Division of Advanced Care

Tukwila, WA, August 18th, 2016 – Genoa, a QoL Healthcare Company (Genoa), announced today the acquisition of the Behavioral Health and Residential Care Services division of Advanced Care, including 13 pharmacies in Michigan. This combination brings together two organizations dedicated to providing excellent service to individuals within the behavioral health and addiction treatment communities. Both companies have strong reputations for providing high-touch care and outstanding service to consumers, and true value to their partners. It is anticipated that the transaction will close by early September.

Genoa is the nation’s leading behavioral health pharmacy and telepsychiatry company, integrating pharmacists into the care team to improve outcomes and reduce costs. The acquisition will raise the count of Genoa pharmacies in Michigan to 24, and over 325 nationally, most of which are located on-site within community mental health centers (CMHCs).

“The addition of the Advanced Care behavioral health pharmacies to Genoa brings together two providers of behavioral health pharmacy services into one organization committed to a common mission of serving those with mental illnesses and addictions,” said John Figueroa, Genoa’s chief executive officer. “We believe, as an expanded company, we will be able to better serve consumers and our partner mental health centers. We look forward to sharing best practices and building on our foundation to produce an even higher level of quality and care for the individuals we serve.”

“Our decision to partner with Genoa makes sense on a number of levels,” said Advanced Care CEO Grant Brown. “Our models of care, services, and values are aligned, and we believe this is an ideal way to continue providing the absolute highest level of care for thousands of people in Michigan living with mental illness.”

Bill Drake, Advanced Care’s president and chief operations officer added, “Our clients were served by the largest pharmacy provider for behavioral health in Michigan; now they are being served by the largest in the country!”

This announcement comes on the heels of the release of a study published earlier this week in the Journal of Managed Care & Specialty Pharmacy, citing higher rates of medication adherence and lower rates of behavioral health-related hospitalizations and emergency department visits among CMHC patients utilizing Genoa on-site pharmacies compared to community pharmacies. “This peer-reviewed study validates Genoa’s positive impact on patients’ lives and reflects our team’s commitment to working with our community mental health center partners to improve outcomes and reduce healthcare costs,” commented Figueroa. “The Advanced Care acquisition allows Genoa to expand our reach to help more of the over 40 million Americans with mental illness.”

About Genoa, a QoL Healthcare Company

Genoa has been serving the behavioral health community for over 15 years. The company provides pharmacy and telepsychiatry services to more than 500,000 individuals annually in 44 states and the District of Columbia, filling more than 10 million prescriptions per year. Genoa is the sixth largest drug chain in the United States with over 300 pharmacies located onsite within community mental health centers.

About Advanced Care

Advanced Care Pharmacy Services (ACPS) has been providing specialized pharmacy services in a variety of care settings for more than 25 years. The Advanced Care Pharmacy Services network of pharmacies provides comprehensive services to community mental health consumers and residential care patients across Michigan.

For more information, please visit www.genoa-qol.com or contact the Public Relations/Marketing Department at: (651) 583-7099 or marketing@genoa-qol.com.

Contact: Melissa Odorzynski, Vice President, Marketing and Strategy, (952) 657-7481, modorzynski@genoa-qol.com

Haiti Disaster Response Chief Pharmacist Provides Keynote

noreply@blogger.com (Advanced Care Network News) — Wed, 23 Feb 2011 17:00:00 +0000

DETROIT - The country’s chief pharmacist and first responder to the Haiti earthquake last year will present the Keynote Address at the Michigan Pharmacists Association (MPA) Annual Convention & Exposition, held Feb. 25-27 at the Detroit Marriott at the Renaissance Center. read full article

Bringing HOPE in the Midst of Devastation

noreply@blogger.com (Advanced Care Network News) — Tue, 01 Feb 2011 18:00:00 +0000

Drake Leads Pharmacy Team in Haiti Disaster Response
Published in the Jan./Feb. 2011 issue of MichiganPharmacists.org

Q&A with William Drake, President & COO, Cofounder- Managing Member of Advanced Care

noreply@blogger.com (Advanced Care Network News) — Sun, 28 Feb 2010 17:34:00 +0000

The following is an edited version of answers from William Drake, PharmD, Chief Pharmacist for the U.S. government’s Incident Response Coordination Team (IRCT), to questions from Pharmacy Practice News.

PPN: You have been deployed in earlier disaster relief efforts. How did the aftermath of the Haiti earthquake compare?

Dr. Drake: The earthquake that crippled Haiti cannot even be imagined in U.S. standards. When a hurricane hits, people ask how many days or weeks before electricity is restored. In Haiti it may be years before that and other utilities are returned to pre-earthquake levels.

PPN: I’ve heard it said that the need for medical support services will continue for many months or even years. Would you agree?

Dr. Drake: Absolutely. Haiti was challenged before the earthquake. Its needs only intensified after it. Now, delivering even the basic healthcare requirements will be very challenging. Before the earthquake, a lot of the country’s healthcare was provided by non-governmental organizations (NGOs). That need has not changed. In fact, it has probably increased. But unless countries including the U.S. decide to support the effort completely, it may take years for Haiti’s healthcare delivery system to return to pre-event levels.

PPN: The American Pharmacists Association and other pharmacy organizations have had an overwhelming response from members of the profession who are willing to volunteer their services in Haiti. As a pharmacist trained in disaster relief, what would you say are the qualifications needed for such work?

Dr. Drake: You have to have been trained in disaster response and prepared to live and work in an austere environment. There are no 7-Elevens around the corner or hotels in which to rent rooms. I have seen even seasoned team members melt down the first or second day of being in such an environment. In Haiti, I witnessed groups of independent providers “showing up,” but ultimately becoming victims or refugees themselves because they were not prepared correctly.

PPN: What role can pharmacists play in a disaster of this magnitude?
Dr. Drake: Pharmacists can pay a huge role. Resources are often limited. The huge variety of medications that we have the luxury of selecting from in the United States does not exist in Haiti. Therefore, the ability to assist prescribers in therapeutic drug product selection is invaluable. Prescribers sometimes need to be reminded that some of the older therapeutic agents are still effective. I always say, “Amoxicillin still kills bacteria” in the right situation.

PPN: Were DMAT pharmacists able to offer instructions to patients on the use of medications?
Dr. Drake: Yes, when possible our disaster medical assistance team pharmacists interacted with patients. Most of our sites had interpreters on site and could be called up if needed.

PPN: In Haiti, what medications, or medication classes, had the highest priority?
Dr. Drake: Pain meds and antibiotics were the two most requested meds. IV solutions and rehydration solutions were a close second.

PPN: Were any medications in short supply, and if so, how were they replenished?
Dr. Drake: Everything was in short supply, but that was normal for Haiti. Of course, the earthquake exacerbated the shortages. There is an established resupply process through a program called PROMESS (Program on Essential Medicine and Supplies) under the control of WHO and the Pan American Health Organization (PAHO). This process has been in place for years, and actually met the needs of the country effectively before the earthquake. Obviously there are always challenges, but there at least was a program. This is something many of the NGOs and those who just showed up were not aware of when they “hit the ground running” upon their arrival in the area. During emergencies, independent supply chains develop. Some good, some bad. Once they use all of their supplies, these groups are done and pack up and go home.
—Compiled by Bruce and Joan Buckley

Haiti diary: Pharmacy perspective #3

noreply@blogger.com (Advanced Care Network News) — Wed, 27 Jan 2010 17:53:00 +0000

January 26, 2010

Hello everyone,

I realize I have not updated since January 20. We are so busy operating our medical teams, supporting the operations, and adjusting our response to the event that everything is a blur.

During the past 5 days, many things have happened.

Our teams are out in the city in operational sites established to provide health care or support other operations. One of our operations is in the middle of one of the worst parts of Port-au-Prince. I had to ride into the site a couple of days ago, and I will say, it was one of the scariest rides of my life; however, the operations are doing some amazing things. Unfortunately, because of the time lapse between the earthquake and access to care, many patients, young and old, need to have various parts of their limbs amputated. Young children, adults, and older adults are all affected by this event. Our teams that are doing this work are some of the most amazing professionals I know--working under austere conditions, with long days and little sleep and surrounded by thousands of displaced residents. They have delivered numerous babies at our operational site. In normal situations, some of these babies would not have made it because of the conditions they live in. These events significantly raise the morale of our teams working on site.

One of our other teams is supporting the USNS Comfort. The Comfort is a Navy medical care ship that is staged off the shore of Haiti. If you have been following this in the news, you will know that the Comfort arrived a couple of days ago. One of our Disaster Medical Assistance Teams is managing the staging point for patients to be medvac’d from Haiti to the Comfort. Unfortunately, not all of the patients are in strong enough condition to survive the flight to the Comfort. Again, an amazing group of clinicians try to make these patients as comfortable as possible, making their passing as peaceful as possible.

Two of our teams were deployed above the city in one of the towns outside of Port-au-Prince. The world has focused on Port-au-Prince, but other areas and towns outside of Port-au-Prince were devastated by the earthquake as well. Some towns were totally leveled. Our teams are trying to do outreach to those towns, but roads in Haiti are challenging at best.

Pharmacists are members of all of these teams; they are some of the greatest pharmacists I’ve ever had the privilege to work with. Last night, Scott Miglin, who is from the PA-1 team but is deployed with the NJ-1 team to Haiti, came into town to pick up a resupply order I had put together. He was escorted in by a team of soldiers from the 82nd Airborne Division in the middle of the night. These soldiers have done a phenomenal job protecting our team members. They are encamped in the area above Port-au-Prince with our team and continue to watch over them. Thank you to the 82nd Airborne Division.

Since I wrote you last, we have had three more earthquakes/aftershocks, the highest being a 4.3 aftershock that hit on January 22. Again, it’s a little scary when your desk starts moving, followed by the filing cabinets, etc. Not something I’ve experienced before and not something I will ever forget.

I’m still camping out on the American Embassy lawn with about 50 of my newest best friends under the stars. The bugs are still a little hungry. Parts of my arms are a little bitten up. I think the mosquitoes drink DEET for dinner.

There are so many stories I can’t even start to tell you all of them; however, I have been humbled to really appreciate what we have in the United States, like drinking out of a cup--not a bottle--of water, drinking something other than water, and eating hot food. As I wrote before, I have not had a hot meal since leaving home. MREs are not what they are cracked up to be. After a while, they all start looking the same and basically taste the same.

In closing, I will share one story. On Sunday, my replacement arrived in country. Dave "Clay" Griffin from Texas arrived midmorning. The irony of this is that Clay is the same pharmacist who replaced me after my first tour of duty during Katrina. We spent part of the day at the Port-au-Prince airport reviewing all of the pharmaceutical supplies we had out there. Then we went to the American Embassy to do the infamous paperwork needed to complete the transition. During the day, a large pharmaceutical order request came in from one of our sites. I knew it would be a challenge to get to the airport where our supplies are and back to the embassy safely at night. Therefore, I advised Clay that, as one of my last operational acts, I would go to the airport, pull and pack the order and wait for the team, escorted by the 82nd, come in and pick up the order; I would just sleep out at the airport.

While traveling out to the airport, I was talking to the driver. As I stated in one of my other e-mails, for numerous reasons, we have to hire all local drivers. As I usually like to, I asked the driver about his family and asked if they were okay. "Paul" stated that they were all ok, but his wife and kids still refuse to sleep inside. They are still scared. In order for his kids to go to school, he must pay their tuition. However, his daughter, although smart, needs some extra tutoring. This costs more, and he is upset that he does not have the money. He can barely pay for his sons' tuition and doesn’t know how he is going to come up with his daughter’s school money. Paul has had to spend a lot of the money he had saved to care for his family during these times. Everything is now very expensive compared with what it was before and his house is damaged, as were most of the things inside. After a couple of minutes of conversation, I was able to find out the cost of his daughter's school tuition.

As I was getting out of the truck, I pulled out some of the cash I had brought with me on the deployment. Since I have had literally nothing to spend money on, I had almost all of the money I had left home with. So I pulled out enough money to pay for his daughter's tuition. This cost was less than a couple of tickets to a sporting event. I walked up to Paul and asked him if I could give his daughter a gift. Remember, although the country of Haiti is destitute, the people of Haiti are a very proud people. They will work for everything, if possible, and only take handouts basically because they have to in order to survive. Therefore, this was a gift to his daughter, not charity to him. He graciously took the money. He went back to his vehicle and came back with a box. With tears in his eyes, he opened a small box. Inside were several cigars, including Cuban Cohibas. He opened it and pulled out two of the Cohibas, handed them to me, and said, "A gift from my daughter; thank you." At that moment, it sort of made the whole challenging deployment a little more worth it.

At this time, I am finally back on U.S. soil. I am in Atlanta. I left Haiti this morning after spending the night at the end of the active runway at Port au Prince airport. The army was moving supplies all around us all night. The dust, mosquitos, bugs, and looters trying to take whatever is not tied down are challenging. Our forward camp is next to the French National Search and Rescue team. They are always laughing, singing, and cheering all day and all night.

When we arrived in Atlanta, we had to clear Customs. Apparently, the White House had called ahead and advised the Atlanta Customs and Border Patrol (CBP) to "take care of us." Because I was the senior member on the plane, I had to meet with the CBP officers when we first arrived. They were great. They escorted our plane full of team members through the custom clearing process, while holding back all other passengers until our whole group was done. All the agents were shaking our team members' hands and extending words of thanks. It made our team members feel great.

Our leadership from Washington, DC--Director Jack Beal and Deputy Tim Walton of the National Disaster Medical System (NDMS)--met us at the luggage area. We were then loaded onto buses and taken to a local hotel. There we were debriefed, offered health care screening, any postdeployment medications, and counseling.

On Tuesday, I will be finally traveling home. Although I’m back, I will be taking the next week to spend time with my family. They are the ones who truly pay the price when I go out and deploy.

Thanks again for all of your e-mails, words of kindness, and concerns for my family and the people of Haiti. I truly appreciate it.

Thanks, and take care.

Bill Drake

William C. Drake, PharmD

Chief Pharmacist, IRCT Haiti, US Embassy-Haiti

US Humanitarian Medical Mission to Haiti Earthquake

HHS/ASPR/OPEO/NDMS/Pharmacy Logs

Haiti Response: Letters from Bill Drake

noreply@blogger.com (Advanced Care Network News) — Tue, 26 Jan 2010 17:26:00 +0000

Many of us witnessing the devastation of earthquake-stricken Haiti have been moved to generously donate to the heroic recovery and rebuilding efforts. For William C. Drake, PharmD and NCPA member, that wasn’t enough.

Just hours after the deadly earthquake struck Haiti Jan. 12, he was getting ready to leave snowy Shelby Township, Mich., for the Caribbean island.

read full article

Haiti diary: Pharmacy perspective #2

noreply@blogger.com (Advanced Care Network News) — Thu, 21 Jan 2010 17:52:00 +0000

January 20, 2010
Hello everyone,

I apologize for not updating you sooner. I’ve been and am a little tired. My work day has been averaging between 16 and 20 hours a day.

This morning, while working in the U.S. Embassy, we got hit with a 6.1 earthquake, apparently. I know the earthquake hit; I just didn’t know it was a 6.1.

Since our command center is on the 2nd floor and my cubical is near an outside wall, it was a very interesting feeling when the whole building started to move. Some things fell over, but no one was hurt. We understand some more damage occurred in the city.

Many people have been working very hard to get care to the people out in the city and countryside. It is an enormous challenge in a country that had minimal infrastructure before the event.

Many people have been thrown here with minimal preparation. A lot of my work for the past several days has been making sure everyone under our command is properly protected from malaria. This requires taking doxycycline. Additionally, immunizations need to be updated to include typhoid, hepatitis A, and tetanus. Now they want everyone to receive the H1N1 vaccine because of an apparent breakout in the country.

I am finding that some of the military personnel who arrived in country quickly are without some basic comfort meds or any of the malaria prophylaxis. I was able to explain to my commander that we need to help and support everyone in this effort. So I’ve been playing pharmacist to many very appreciative Marines and Airforce, Army, and Navy personnel. The appreciation in the eyes of these young men and women is unbelievable. Many of them have recently returned from combat tours in Iraq and Afghanistan. And they tell me "Thanks for being here"!!! I don’t think they understand how much we all appreciate that they are now here, guarding us, and protecting us when we go out into the city. They are unbelievable members of our armed services, and they do it without blinking.

Our teams are staged in several sites in the city. There are numerous other medical care sites being provided by other countries and groups; however, it does not seem to be enough. As I stated in one of my other e-mails, this country was in bad health care shape before; now it almost does not exist except for the groups that are now in country because of the earthquake.

They don’t want us to drive, so we have to use local drivers for everything. Based on how that goes, I’m actually glad I’m not driving.

Some of the biggest challenges are the people who are coming down here to help, but end up being part of the people in need. They come down unprepared, pampered by the life in the United States, and when they show up here and there is no 7 Eleven, everything falls apart. We have seen several of these people who have had to then be rescued. This is nothing like a domestic disaster, where at least you can drive a distance and then at least the world is somewhat normal. NOTHING down here is even near normal to life in the U.S. That has been very humbling. For example, we had a group of five Haitian men who came up to us at our Airfield Logistics base. That is where we are storing most of our supplies that have been delivered in country to support out operation. We needed some trucks loaded and some pallets unloaded and moved. The only payment they asked for was food and water. After they worked for awhile we made them take a break and get some water and gave them an MRE (Meal Ready to Eat) that the military uses for their troops. We noticed they only ate about half or less of the meals. So we asked them weren’t they hungry?? They told us that they didn’t want to eat it all and that they were saving it for some of their family members. Needless to say that they left with multiple MREs each and as much water as they could carry. Truthfully, water and food are more important than money.

Now comes the emotionally challenging part. When taking the break we were talking with them. Four of the five had family members crushed and killed in the earthquake. One man lost his whole family, wife, and three children. One man lost his youngest son. You could see they grieved and probably needed to grieve more, but they had to think about their family members who are alive. Right now, at this moment, that is the most important thing ... staying alive. Working for our food and water was the best thing that had happened to them for the past week. We told them to come back tomorrow and we can see if we can put them to work. Several of us have agreed to give up most of our MREs for them while we are here. We are allowed three per day and I can barely eat one at this time.

As for food, I haven’t had a hot meal in more than 7 days. Nothing stronger than bottled water for the same amount of time. I assure you I can afford to miss some calories, but a hot meal does sound so good at this time.

Tomorrow looks to be a big day. A lot going on--our team will be engaging in some of the most challenging areas.

We are not allowed to travel at night any longer, and I’m ok with that. We had, let's say, a challenging ride the other night.

Thanks for the continued e-mails of support, comments, and prayer for me and my family. I appreciate that .

Until next time, take care and goodbye from the U.S. Embassy in Port au Prince, Haiti.

Bill

William C. Drake, PharmD

Chief Pharmacist, IRCT Haiti, U.S. Embassy-Haiti

U.S. Humanitarian Medical Mission to Haiti Earthquake

HHS/ASPR/OPEO/NDMS/Pharmacy Logs

Haiti diary: Pharmacy perspective

noreply@blogger.com (Advanced Care Network News) — Sat, 16 Jan 2010 04:00:00 +0000

January 13, 2010; 10:52 pm

Hello to all-

In addition to my day job of working at Advanced Care Pharmacy in Shelby Township, I am one of the Chief Pharmacists for the Department of Health & Human Services Disaster Response Teams. Officially I work for HHS, Office of the Assistant Secretary for Response and Preparedness/Office of Preparedness and Emergency Operations, National Disaster Medical Systems. I am part of the command and control group that deploys forward during a federally declared disaster or emergency response.

As you know, yesterday the country of Haiti was struck by a significant earthquake. As part of a global humanitarian response, the United States has committed to assisting in many ways. At this time, I have been activated and told to stage forward toward the area. I will be leaving early in the morning for Atlanta, and then ... who knows where?

January 14

At this time, we are staged in Atlanta. We have multiple teams with us staged here. This afternoon, we may depart for Haiti and be on the ground by this evening. That is still fluid and may change at any time. Once in Haiti, I doubt I will have communications in or out, so this may be my last e-mail for a while.

As you may have seen on TV, a group from the 82nd Airborne is on the ground and will be providing security for us. In addition, an aircraft carrier is apparently enroute, along with (possibly) the USNS Comfort hospital ship. We may be working in conjunction with them; not sure.

I appreciate all of the well wishes and acknowledgements.

Most important, please keep my family in your thoughts. Although I do this for our country and to help people, my family are the real heros. They are the most important thing to me, bar none. Leaving them during events like this brings challenges to them and for me.

Thanks for all the thoughts and support.

Respectfully,

Bill Drake

William C. Drake, Pharm.D.
President
Advanced Care Pharmacy Services

Chief Pharmacist
HHS Humanitarian Mission to Haiti
HHS/ASPR/OPEO/NDMS/LRAT

Testimonial from Saginaw County Community Mental Health Authority

noreply@blogger.com (Advanced Care Network News) — Sat, 01 Dec 2007 17:00:00 +0000

It has been four years now since Advanced Care Pharmacy (ACP) and the Saginaw County Community Mental Health Authority entered into a contractual arrangement for pharmacy and pharmacy management services. ACP has been located at the SCCMHA 500 Hancock site since December 2003, serving consumers, family members and guardians, providers, physicians and staff members with their prescription and related consultation needs. Management of pharmacy needs of persons served by SCCMHA remains an important component of network service delivery, and SCCMHA is pleased to have developed and maintained this important partnership with Advanced Care Pharmacy.

Working with ACP has greatly assisted SCCMHA to not only track and manage pharmacy needs of consumers, but also to manage and reduce indigent medication costs and ensure good practices for the safety and well being of individuals we serve. ACP has been instrumental in their role of advocating for the highest standard of pharmacological practices in the SCCMHA network. A lead member of the ACP Saginaw team serves on the SCCMHA Pharmacy and Therapeutics Committee, and ACP has been a key consultant in the development and refinement of SCCMHA medication policies and procedures, especially for residential home settings. Advanced Care Pharmacy staff have made themselves available to homes, offering both as needed or ongoing training as well as problem solving assistance to best meet consumer and home needs. When Medicare Part D prescription coverage was initiated in January 2006, ACP supported SCCMHA in the education of consumers about this change, in order to make specific coverage choices to best meet individual medication prescription needs.

ACP routinely maintains stock and controls for injectible medications and the inventory of drug samples used by SCCMHA and works with key nursing staff and SCCMHA psychiatrists throughout the network, as well as other physician’s who prescribe for consumers’ general health needs. As sample offers from drug companies have been changing, this management of limited supplies of available samples has been even more critical.

Advanced Care Pharmacy does business throughout the state of Michigan, working closely with a number of PIHPs, most recently a new contract with the Genesee County PIHP system. The Saginaw site includes seven staff members: two full time pharmacists, including one general manager, and 5 pharmacy technicians. Tony LaRouche is the manager at the SCCMHA ACP site in Saginaw.

SCCMHA expects that affiliated providers will work with ACP to meet consumer medication needs; ACP provides trusted and reliable pharmacy services. While SCCMHA cannot be responsible for the cost of general health medications, there have been numerous situations where ACP knowledge of the varied medications of a specific consumer and possible contraindications has been helpful in treatment decisions and the management of clinical risk. Through Advanced Care’s involvement in consumer care and supports, SCCMHA is also assured that pharmacy operation requirements are in compliance, also minimizing consumer health risk and clinical program risk, as well as overall provider organizational and SCCMHA network risk.

ACP, on behalf of SCCMHA, will note consumer financial hardships relative to the payment of medication co-pays; this is subject to SCCMHA review, but SCCMHA recognizes that some persons simply cannot afford their medication co-payments. Pharmacies by law are not allowed to waive co-payments; however SCCMHA does so, through the arrangement with ACP. Advanced Care has worked closely with SCCMHA and Julia Choate, the DHS Eligibility Specialist, to include pharmacy related costs in meeting consumer spend down levels in order to maintain Medicaid eligibility. ACP also works closely with the Crisis Intervention Services (CIS) program to meet urgent consumer needs.

SCCMHA has received many positive comments about Advanced Care Pharmacy from providers and consumers, including some who discontinued ACP patronage and then returned due quality or service concerns with another pharmacy. Some SCCMHA providers have been approached by other local or statewide pharmacies with what appears to be possible inducements to business; SCCMHA cautions all service providers about participation in such situations, and strongly encourages use of ACP through the SCCMHA contract for all of the benefits mentioned in this article. ACP has conducted satisfaction surveys with positive outcomes. SCCMHA recognized ACP staff with an Every Day Hero award in 2006. ACP as an organization recently noted that through their 9 audits in 3 years, including two by PIHPs, they have experienced no level of monetary recovery. This is further proof about the compliance integrity of ACP, to the ultimate benefit of SCCMHA consumers and providers.