Multichannel Merchant Most Recent

Sycamore Partners Walks Away From Talbots

Fri, 25 May 2012 12:22:00 EDT

Private equity firm Sycamore Partners, which had been involved in exclusive negotiations with financially troubled women’s apparel merchant The Talbots, said it’s not prepared to execute a deal at this time.

5 Tips to Help You Forecast Sales This Holiday Season

Fri, 25 May 2012 11:19:00 EDT

It's only May, but it's never too early to start for merchants to start planning for the crush of the holiday season. Here are 5 things you can start doing now to effectively manage your inventory and fulfillment operations this holiday season.

Bazaarvoice to Acquire PowerReviews in $151.9 Million Deal

Thu, 24 May 2012 17:34:00 EDT

Bazaarvoice will pay $31.0 million in cash, issue up to 6.4 million shares of common stock and assume vested and unvested options to purchase the common stock of PowerReviews equivalent to 1.6 million options to purchase the common stock of Bazaarvoice.

Why Customer Experience Leads to Customer Satisfaction

Thu, 24 May 2012 12:38:00 EDT

The best takeaway from a recent Foresee satisfaction index is that in order to keep your customers satisfied, you need to consistently meet their expectations. The study found that the higher satisfaction of a site leads to an improved customer loyalty. It also could increase the likelihood that a consumer will make additional purchases in the future. Here's more from the survey.

Can J.C. Penney Recover From First-Quarter Loss?

Thu, 24 May 2012 11:53:00 EDT

One takeaway from the J.C. Penney profit loss is that when your customers bank on weekly coupons and designated sales days, you don't change a thing. Just check out #JCPenney on Twitter and you will hear from thousands of customers who are not happy with the company's 2012 facelift.