If you are currently handling your order confirmations in bulk through feeds, but have wanted to also learn how to process refunds or cancellations in bulk, take a look at this video for some help. (time: 4:41)
If you are currently handling your order confirmations in bulk through feeds, but have wanted to also learn how to process refunds or cancellations in bulk, take a look at this video for some help. (time: 4:41)
In a previous edition of our Product Ads newsletter, a common question sellers ask is how to get live again if their products were removed for Content Violations. Here's what our Technical Support team said:
Question: I received an alert on the homepage of Seller Central that says my listings have been put on hold because my products do not meet the Content Guidelines. What should I do?When you want to issue a refund for an order there are several options: full refund, partial refund, and refund concessions.
Which one you choose depends on why you are refunding and how much you want to refund.
To start any kind of refund, the order must have already had the shipment confirmed. If it is not confirmed and you will not ship the item, you can cancel the order and the buyer will not be charged, therefore no refund will be necessary. If the order was confirmed you can proceed with these steps:1. Log in to your seller accountTo proceed with a Full refund, once you have followed the first three steps above, you would use the default page that comes up when you click "Refund order."
2. Go to your orders section and bring up the details of the specific order you want to refund
3. Click the "Refund order" button on the Order Details page
4. Choose the reason for the refund
You will see several options in the drop-down, choose the most appropriate one.
5. Write a note to the buyer in the "Memo to buyer" field
While this is optional, a personally written note provides a good customer experience
6. Click the "Submit Full Refund" button
By following those steps you will have refunded the item and shipping amount.
To proceed with a Partial refund, once you have followed the first three steps above, follow these steps:4. Click the Partial Refund tab, which is under the order ID
5. If the item is listed by name only, click the check box for the item being refunded on the right hand side; if the item details are displayed, proceed to the next step
6. Select the "Reason for refund" from the drop-down
7. Enter the "Amount to refund" for the Product or the Shipping or both
8. Write a note to the buyer in the "Memo to buyer" field
While this is optional, a personally written note provides a good customer experience
9. Click the "Submit Partial Refund" button
You do not need to enter any information in the two concession fields for either type of refund if you do not want to. A concession is an amount you can refund aside from or in addition to refunding basic order costs. More information about concessions can be found in the Help section in your seller account by searching on the word "concession."
~Aleece
There are a few things that you can do when contacting Seller Support that will help us answer your questions more quickly.
News about Amazon.com, the world's largest online retailer, is fairly common these days. Articles usually mention the Kindle (I want!), the expanding grocery delivery business of AmazonFresh, or focus on our recent performance during this past holiday season.
This week, I came across a blog post titled, “Amazon.com Is Writing New Rules for E-Commerce" on practicalecommerce.com. Dale Traxler shared his story turning Amazon “The Marketplace of Marketplaces” into a successful lead driver for his jewelry supplies site, Beaded Impressions, with Amazon Product Ads.He wrote:
”For about $200 in December, we received 700 clickthroughs and a 4.3% overall conversion rate. The overall ROI was higher than we received from PPC on any search engine last month and FAR higher than we ever received from a comparison shopping site. Needless to say, we will be working to refine and expand those results in 2010.”
If you have time, you should read his post and the feedback in the comments section. It makes for an interesting topic of discussion.
-Michelle S.
You can now follow Amazon Seller Support on Twitter! We will be tweeting our latest blog posts, seller news, and best practices for successful selling. Follow us at http://www.twitter.com/sellersupport.
3. Keep your bids competitive: With up to 5 targeted placements available where customers may see your ads, improve your ranking by setting your bids competitively.
-Michelle S.
To kick of the Winter/Spring Textbook Season, our Amazon Textbook Support team has published some great posts to get you ready and in shape for 2010.
Check it out: