<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/atom10full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:thr="http://purl.org/syndication/thread/1.0" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0">
    <title type="text">Amazon Seller Support</title>
    
    <link rel="alternate" type="text/html" href="http://www.amazonsellersupportblog.com/" />
    <id>tag:typepad.com,2003:weblog-1749587</id>
    <updated>2012-02-10T17:08:49-08:00</updated>
    
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/atom+xml" href="http://feeds.feedburner.com/AmazonSellerSupportBlog" /><feedburner:info uri="amazonsellersupportblog" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><subtitle type="html">Tips, Strategies and Best Practices for Selling on Amazon.com.</subtitle><entry>
        <title>Upcoming Webinar: Optimize for Amazon Product Ads Performance with SingleFeed</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/1woMLDT7o6k/upcoming-webinar-optimize-for-amazon-product-ads-performance-with-singlefeed.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/02/upcoming-webinar-optimize-for-amazon-product-ads-performance-with-singlefeed.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c01630129d3ff970d</id>
        <published>2012-02-10T17:08:49-08:00</published>
        <updated>2012-02-10T17:08:49-08:00</updated>
        <summary>Date: Wednesday, February 15, 2012 Time: 11:00 AM - 12:00 PM PST Register now. SingleFeed is hosting a webinar to share how their solutions help advertisers manage and optimize Product Ads feeds. The webinar will focus on tips for product...</summary>
        <author>
            <name>Seller Support</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Product Ads" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Date: Wednesday, February 15, 2012<br />Time: 11:00 AM - 12:00 PM PST<br /><a href="https://www2.gotomeeting.com/register/134020530" target="_blank" title="register">Register now</a>.<br /><br /><a href="https://www.singlefeed.com/" target="_blank" title="SingleFeed">SingleFeed</a> is hosting a webinar to share how their solutions help advertisers manage and optimize Product Ads feeds. The webinar will focus on tips for product categorization and field recommendations to improve campaign performance.</p>
<p>Topics will include:</p>
<ul>
<li>What is Amazon Product Ads? </li>
<li>What’s new with Product Ads</li>
<li>How Product Ads fits into the current product advertising landscape</li>
<li>How to effectively list your products with Product Ads</li>
<li>How SingleFeed can help you optimize your Product Ads feed</li>
<li>How SingleFeed can help you monitor Product Ads performance</li>
<li>How to get started with Amazon Product Ads</li>
</ul>
<p> </p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/02/upcoming-webinar-optimize-for-amazon-product-ads-performance-with-singlefeed.html</feedburner:origLink></entry>
    <entry>
        <title>Are you monitoring your contact response-time metrics?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/pfEXMSu8AGY/are-you-monitoring-your-contact-response-time-metrics.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/02/are-you-monitoring-your-contact-response-time-metrics.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c016761e967c8970b</id>
        <published>2012-02-07T11:44:15-08:00</published>
        <updated>2012-02-07T11:44:15-08:00</updated>
        <summary>Timely responses to customer e-mails are important to customer satisfaction. See the following chart on the Customer Metrics page in your seller account for greater insight into how responsive your business is to customer e-mails: The metrics are based on...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Marketplace" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Buyer Communication " />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Timely responses to customer e-mails are important to customer satisfaction.</p>
<p>See the following chart on the Customer Metrics page in your seller account  for greater insight into how responsive your business is to customer  e-mails:<a href="http://sellersupport.typepad.com/.a/6a01053560755d970c014e864c4c87970d-pi" style="display: inline;"><img alt="Contact_response_time_metricsv2" border="0" src="http://sellersupport.typepad.com/.a/6a01053560755d970c014e864c4c87970d-800wi" title="Contact_response_time_metricsv2" /></a></p>
<p>The metrics are based on how quickly you respond to customer messages you receive through the Buyer-Seller Messaging Service.</p>
<p>Remember: Customers who do not receive timely responses are more  likely to leave negative feedback or file A-to-z Guarantee claims, which impact your performance metrics.</p>
<p>To learn more, search "response" in Seller Help.</p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/02/are-you-monitoring-your-contact-response-time-metrics.html</feedburner:origLink></entry>
    <entry>
        <title>Seven Areas for Seller Success on Amazon</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/38atD6xuWFU/seven-areas-for-seller-success-on-amazon.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/02/seven-areas-for-seller-success-on-amazon.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c016300f2c53b970d</id>
        <published>2012-02-07T10:42:37-08:00</published>
        <updated>2012-02-10T13:33:30-08:00</updated>
        <summary>We’ll be highlighting seven areas to help you sell more successfully! So check back often and don’t miss out on the inside scoop as we focus on the following: Signing up Product Listing Order Fulfillment Returns, Refunds, &amp; Cancellations Business...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Marketplace" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Seller Tips" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><div>
<p>We’ll be highlighting seven areas to help you  sell more successfully! So  check back often and don’t miss out on the inside scoop as we  focus on the following:</p>
<ul>
<li><a href="http://www.amazonsellersupportblog.com/new-seller-basics/" target="_blank">Signing up</a></li>
<li><a href="http://www.amazonsellersupportblog.com/product-listing/" target="_self">Product Listing</a></li>
<li><a href="http://www.amazonsellersupportblog.com/order-fulfillment/" target="_blank">Order Fulfillment</a></li>
<li><a href="http://www.amazonsellersupportblog.com/returns-refunds-cancellations/" target="_blank">Returns, Refunds, &amp; Cancellations</a></li>
<li><a href="http://www.amazonsellersupportblog.com/business-information-policies/" target="_blank">Business Information &amp; Policies</a></li>
<li><a href="http://www.amazonsellersupportblog.com/marketing-your-products/" target="_blankf">Marketing your Products</a></li>
<li><a href="http://www.amazonsellersupportblog.com/buyer-communication/" target="_blank">Buyer Communications</a></li>
</ul>
<p><strong>Note:</strong> This blog is not monitored. If you need help or have questions, please contact Seller Support.</p>
</div></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/02/seven-areas-for-seller-success-on-amazon.html</feedburner:origLink></entry>
    <entry>
        <title>Tips for Managing Orders Effectively</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/zccokOtgywc/tips-for-managing-orders-effectively.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/02/tips-for-managing-orders-effectively.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0168e67f9b47970c</id>
        <published>2012-02-01T09:36:53-08:00</published>
        <updated>2012-02-07T10:49:06-08:00</updated>
        <summary>To keep up with orders, use the tools in your seller account and follow these suggested best practices: Don't rely solely on "Sold, ship now" e-mails to let you know you have new orders. Check the Manage Orders tool in...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Textbook Sellers" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>To keep up with orders, use the tools in your seller account and follow these suggested best practices:</p>
<ul>
<li>Don't rely solely on "Sold, ship now" e-mails to let you know you have new orders. Check the Manage Orders tool in your seller account for up-to-the minute views of orders.</li>
<li>Use the Manage Orders tool to find information about orders, including buyer name and shipping address.</li>
<li>Keep buyers informed of any order issues.</li>
<li>If you need to refund an order, do so promptly. You can make refunds through the Manage Orders tool.</li>
<li>If you have a Pro Merchant subscription, you can download Inventory Reports to help you track open listings, sold items, order fulfillment, and listings cancelled by Amazon.</li>
<li>Get in the habit of shipping your orders right away. You'll have more time to resolve any problems that might arise.</li>
</ul></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/02/tips-for-managing-orders-effectively.html</feedburner:origLink></entry>
    <entry>
        <title>Have you had a chance to explore Amazon MWS yet?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/foyfEZ46b8Y/have-you-had-a-chance-to-explore-amazon-mws-yet.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/have-you-had-a-chance-to-explore-amazon-mws-yet.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0168e662f631970c</id>
        <published>2012-01-30T17:35:35-08:00</published>
        <updated>2012-01-30T17:35:35-08:00</updated>
        <summary>Amazon Marketplace Web Service (Amazon MWS) is a Web service API that can help Amazon sellers automate processes for listings, orders, payments, reports, and more. Amazon listing, order, and payment data can be integrated into existing workflows so that selling...</summary>
        <author>
            <name>Seller Support</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Marketplace" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Marketplace Web Service" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Amazon Marketplace Web Service (Amazon MWS) is a Web  service API that can help Amazon sellers automate processes for listings,  orders, payments, reports, and more. </p>
<p>Amazon listing, order, and payment data can be integrated  into existing workflows so that selling on Amazon fits right in with your regular  business practices. </p>
<p>The Amazon MWS portal has client libraries, comprehensive  documentation, and lots more. Take a look around: <a href="https://developer.amazonservices.com">https://developer.amazonservices.com</a> </p>
<p>Don't miss the <a href="https://developer.amazonservices.com/gp/mws/faq.html">Frequently Asked Questions</a> and do feel free to browse  through the <a href="http://www.amazonsellercommunity.com/forums/forum.jspa?forumID=43">Community Forum</a> to see what Amazon MWS users and  developers are discussing.</p> <p> If you like what you see  when you explore the site, sign up before you leave by clicking the "Sign  up for MWS" button on the home page.</p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/have-you-had-a-chance-to-explore-amazon-mws-yet.html</feedburner:origLink></entry>
    <entry>
        <title>Amazon Products Ads: Reports</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/BproNm7dYUk/amazon-products-ads-reports.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/amazon-products-ads-reports.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c01676110e3ec970b</id>
        <published>2012-01-26T08:00:00-08:00</published>
        <updated>2012-01-25T11:14:05-08:00</updated>
        <summary>Product Ads sellers have access to two types of reports: Product Reports and Performance Reports. Product Reports Product Reports help you identify products that are not being advertised on Amazon due to processing errors or violations of the Product Ads...</summary>
        <author>
            <name>Seller Support</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Product Ads" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Product Ads sellers have access to two types of reports: Product Reports and Performance Reports.<br /><br /><strong><span style="color: #ff7f00; font-size: 12pt;">Product Reports</span></strong><br /><br />Product Reports help you identify products that are not being advertised on Amazon due to processing errors or violations of the Product Ads Content Guidelines. There are two kinds of Product Reports:<br /><br /><strong>1. Processing report:</strong> This report is generated automatically after your feed finishes processing.  It displays errors for products that didn’t make it into the catalog (or made it in, but with warnings). To download this report, go to the Products tab in your seller account and select "Upload Product Ads." <br /><br /></p>
<div class="photo-wrap photo-xid-6a01053560755d970c0168e612bf4c970c photo-full " id="photo-xid-6a01053560755d970c0168e612bf4c970c" style="display: inline-block;"><a href="http://sellersupport.typepad.com/.a/6a01053560755d970c0168e612bf4c970c-pi"><img alt="Pads_processing_reports" border="0" class="asset  asset-image at-xid-6a01053560755d970c0168e612bf4c970c image-full" src="http://sellersupport.typepad.com/.a/6a01053560755d970c0168e612bf4c970c-800wi" title="Pads_processing_reports" /></a></div>
<p> </p>
<p>The report is a tab-delimited text file you can open and read in a program such as Microsoft Excel or Notepad. Each row in your feed is referred to as a record. At the top of the processing report you see a summary of records that were or were not successfully processed. For example:</p>
<p>Feed Processing Summary:<br />Number of records processed: 1045<br />Number of records successful: 1030<br /><br />If there are errors with individual records, you see the following information for each error:</p>
<table border="1" cellpadding="5" cellspacing="0">
<tbody>
<tr>
<td valign="top" width="25%"><strong>Element</strong></td>
<td valign="top"><strong>Description</strong></td>
</tr>
<tr>
<td valign="top">
<p>original-record-number</p>
</td>
<td valign="top">
<p>The record number in the original file you uploaded where the error occurred. The first two rows of your feed are not considered records. Therefore, an error in record one corresponds to line three in your template.</p>
</td>
</tr>
<tr>
<td valign="top">
<p>error-code</p>
</td>
<td valign="top">
<p>A number used by Amazon.com to identify the error message.</p>
</td>
</tr>
<tr>
<td valign="top">
<p>error-type</p>
</td>
<td valign="top">
<p>One of two values, error or warning. <strong>Warnings</strong> refer to data that was successfully processed, but might not appear as intended. <strong>Errors</strong> refer to data that is inadequate or flawed in some way that prevents the record from processing successfully.</p>
</td>
</tr>
<tr>
<td valign="top">
<p>error-message</p>
</td>
<td valign="top">
<p>A brief explanation of the error. The error message might suggest corrective measures.</p>
</td>
</tr>
</tbody>
</table>
<p>For more help in correcting the errors you receive, please refer the Data Definitions tab in your product feed template, or search on "identifying errors and warnings" and "fixing errors" in Seller Central Help.<br /><br /><strong>2. Product report:</strong> This report displays all products successfully processed, including both active and suspended skus. To request this report, go to the Products tab in your seller account and click "Download Product Report."</p>
<p>Depending on the number of skus you have uploaded, it can take up to 45 minutes to generate the report. Once the report is generated, click the "Download" button and save the tab-delimited .txt file to your computer. You can open the file using Excel or Notepad. For more information, search on "download product report" in Seller Central Help.<br /><br /><strong><span style="font-size: 12pt; color: #ff7f00;">Performance reports</span></strong><br /><br />The following reports provide information on the performance of your ads:</p>
<ol>
<li>Performance Over Time:  Summarizes your clicks and spend over a specified time period. </li>
<li>Performance By Category: Lists your click totals and costs by category. </li>
<li>Performance By SKU: Provides Impressions, Clicks, and Spend for each of your products listed on Amazon.com.</li>
</ol>
<p>To learn more about these reports, search on "performance reports" in Seller Central Help.</p>
<p>To access these reports, go to the Reports tab in your seller account and click "Ad Performance."</p>
<div class="photo-wrap photo-xid-6a01053560755d970c01676111494a970b photo-full " id="photo-xid-6a01053560755d970c01676111494a970b" style="display: inline-block;"><a href="http://sellersupport.typepad.com/.a/6a01053560755d970c01676111494a970b-pi"><img alt="Pads_perf_reports" border="0" class="asset  asset-image at-xid-6a01053560755d970c01676111494a970b image-full" src="http://sellersupport.typepad.com/.a/6a01053560755d970c01676111494a970b-800wi" title="Pads_perf_reports" /></a></div>
<p> </p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/amazon-products-ads-reports.html</feedburner:origLink></entry>
    <entry>
        <title>Getting Paid - How It Works</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/IF9ocaV0k0k/getting-paid-how-it-works.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/getting-paid-how-it-works.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0163001da6a1970d</id>
        <published>2012-01-25T14:51:38-08:00</published>
        <updated>2012-01-25T14:51:38-08:00</updated>
        <summary>To get paid for your Amazon sales, you’ll need to: Enter valid bank account information in your seller account You are required to have valid bank account information on file in your seller account. This is the account to which...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Textbook Sellers" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>To get paid for your Amazon sales, you’ll need to:<br /><br /><strong>Enter valid bank account information in your seller account</strong><br />You are required to have valid bank account information on file in your seller account. This is the account to which Amazon will disburse your payments. You can always change your bank account information later, if needed. For security reasons, you will not be able to request disbursement for 7 days after you make any changes. It can take up to 5 business days for funds to be transferred to your bank account.<br /><br /><strong>Enter valid credit card information in your seller account</strong><br />Your credit card information is used for verification purposes prior to the transfer of funds to your bank account. We do not transfer funds to your credit card. You can always change your credit card information, as needed, for example if you cancel your card or it expires. <br /><br /><strong>Confirm shipment of your orders</strong><br />To receive payment, you are required to confirm shipment of orders. Once you confirm shipment, the buyer is charged and we credit your Payments account. If you do not confirm shipment of an order within 30 days, we may cancel the order and you will not be paid. Learn more about confirming orders in our online "Charge When Ship" Help page.<br /><br /><strong>New seller</strong><br />For new sellers, there is an initial 14-day holding period before funds are disbursed to your bank account. This holding period is an important security requirement and is applied to all new seller accounts. After the initial 14-day holding period has passed, the funds credited to your Payments account are automatically disbursed to your bank account.</p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/getting-paid-how-it-works.html</feedburner:origLink></entry>
    <entry>
        <title>Pro sellers: Decrease feed processing time with Pricing and Inventory feeds</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/7Mw5o4ccpiM/pro-sellers-decrease-feed-processing-time-with-pricing-and-inventory-feeds.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/pro-sellers-decrease-feed-processing-time-with-pricing-and-inventory-feeds.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0168e5fa23cf970c</id>
        <published>2012-01-23T16:03:43-08:00</published>
        <updated>2012-01-23T16:03:43-08:00</updated>
        <summary>Attention Professional sellers who use inventory templates (feeds) to list on Amazon.com: When you only want to update the prices and quantities of your listings, you can use Pricing and Inventory feeds to speed up processing time. To create a...</summary>
        <author>
            <name>Seller Support</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Pro Merchant" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Product Listing" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Attention Professional sellers who use inventory templates (feeds) to list on Amazon.com: When you only want to update the prices and quantities of your listings, you can use Pricing and Inventory feeds to speed up processing time.<br /><br />To create a Pricing and Inventory feed, just eliminate from your feed any  product data that typically does not change (particularly Product,  Relationship and Image information). Then upload that feed to Amazon using the Upload tool in your seller account.</p>
<p>Below are the fields required for creation of Pricing and  Inventory feeds:</p>
<ul>
<li><strong><strong>sku, item-price, currency</strong></strong> – this will update just your price (you can also submit sale prices in this feed)</li>
<li><strong>sku, quantity, leadtime-to-ship</strong> – this will update  your quantity; leadtime-to-ship must be included if the item does not  have the default 1-2 day leadtime-to-ship</li>
</ul>
<p>You can maintain a separate feed  that contains full product data that you can upload when that data  changes.</p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/pro-sellers-decrease-feed-processing-time-with-pricing-and-inventory-feeds.html</feedburner:origLink></entry>
    <entry>
        <title>Get an "A" in Listing Textbooks 101</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/VbDBJVerOOk/get-an-a-in-listing-textbooks-101.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/get-an-a-in-listing-textbooks-101.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0168e5c54f6d970c</id>
        <published>2012-01-18T18:41:20-08:00</published>
        <updated>2012-01-18T19:06:21-08:00</updated>
        <summary>Back-to-school textbook season is a busy time of year! Save yourself the hassle of cancelled listings and returned orders by following a few basic rules when you list your textbooks. List your textbook by ISBN, not by title Avoid listing...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Textbook Sellers" />
        
        
<content type="html" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;&lt;p&gt;Back-to-school textbook season is a busy time of year! Save yourself the hassle of cancelled listings and returned orders by following a few basic rules when you list your textbooks. &lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;strong&gt;List your textbook by ISBN, not by title&lt;/strong&gt;&lt;br/&gt;
&lt;a style="float: right;"&gt;&lt;img src="http://sellersupport.typepad.com/.a/6a01053560755d970c016760c4038a970b-800wi" alt="Textbooks" /&gt;&lt;/a&gt;&lt;p&gt;Avoid listing your textbook against the wrong detail page by using the ISBN and not the title. One title can have several editions, and each one could have a detail page in our catalog. You'll need to match the book to the exact ISBN, title, author, edition, binding, publisher, and publication date that is listed on the detail page. Even if the title and author of your book appear on a detail page, you will be listing the wrong edition or cover type if the ISBN of your book does not match the one on the page. Learn more about &lt;a title="Listing Items" href="http://www.amazon.com/gp/help/customer/display.html?nodeId=200270470" target="_blank"&gt;Listing Items&lt;/a&gt;.&lt;br /&gt;&lt;br&gt;Use the search fields on the main &lt;a title="Textbooks" href="http://www.amazon.com/New-Used-Textbooks-Books/b?node=465600" target="_blank"&gt;Textbooks&lt;/a&gt; store page on Amazon.com to find the right detail page for your textbook. If you search for your book's ISBN and don't find an exact match, you can create a new catalog page for your book (Pro Merchants only). If you are an Individual seller and cannot find a detail page for your book, you may not sell that book on Amazon.com.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;strong&gt;Describe your book accurately&lt;/strong&gt;&lt;br/&gt;
&lt;p&gt;Check each book you list for wear, such as marks, highlighting, worn binding or jackets, and so on. Use the listing comments to add notes about the book's condition. When you describe your book’s condition accurately, you reduce the chances of buyer disappointment and returns.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;
&lt;strong&gt;Don't list prohibited editions of textbooks&lt;/strong&gt;&lt;br/&gt;
&lt;p&gt;Most editions of textbooks are fine to sell on Amazon.com, but some are prohibited. For example, teacher's editions and international editions of textbooks are prohibited. Listings for prohibited textbook editions will be cancelled by Amazon and can result in the suspension or removal of your selling privileges. Learn more about our &lt;a title="Textbook Selling Policies" href="http://www.amazon.com/gp/help/customer/display.html?&amp;amp;nodeId=200267740" target="_blank"&gt;Textbook Selling Policies&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/div&gt;
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/get-an-a-in-listing-textbooks-101.html</feedburner:origLink></entry>
    <entry>
        <title>Am I required to include tracking information? </title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/AmazonSellerSupportBlog/~3/U_OVyPxToAQ/am-i-required-to-include-tracking-information-.html" />
        <link rel="replies" type="text/html" href="http://www.amazonsellersupportblog.com/2012/01/am-i-required-to-include-tracking-information-.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a01053560755d970c0168e5a465f5970c</id>
        <published>2012-01-16T11:59:14-08:00</published>
        <updated>2012-01-16T11:59:14-08:00</updated>
        <summary>Delivery confirmation or tracking information, while not required, is beneficial to buyers. Including tracking information for your shipments can help buyers verify the status of their packages and anticipate the delivery of their items. If you use tracking information, be...</summary>
        <author>
            <name>Amazon Seller Support Associates</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Amazon Marketplace" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Order Fulfillment" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Shipping" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://www.amazonsellersupportblog.com/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Delivery confirmation or tracking information, while not required, is  beneficial to buyers. Including tracking information for your shipments  can help buyers verify the status of their packages and anticipate the  delivery of their items. If you use tracking information, be sure to  enter it when confirming the shipment of your items.</p>
<p><a style="float: left;"><img alt="Pen" src="http://sellersupport.typepad.com/.a/6a01053560755d970c01347fda1634970c-320wi" style="margin: 0px 5px 5px 0px;" /></a></p>
<p> </p>
<p>Signature confirmation is encouraged for high-value items because it  helps verify the items reached the buyer. If an A-to-z Guarantee claim  is filed for non-receipt, and signature confirmation verifies your item  was delivered to the buyer or another recipient on behalf of the buyer,  the A-to-z Guarantee team may deny the claim.</p></div>
</content>


    <feedburner:origLink>http://www.amazonsellersupportblog.com/2012/01/am-i-required-to-include-tracking-information-.html</feedburner:origLink></entry>

</feed><!-- ph=1 -->

