Range of Services

Different mystery shopping companies will provide different services, so it’s important to first assess the breadth of services which they offer. Here at Amber Arch, we are proud to be able to offer a wide range of professional shopping services to get right to the core of your business. These services include;

•    standard mystery shopping

•    video mystery shopping

•    mystery telephone calls

•    exit polls

•    mail orders

•    training courses

•    staff satisfaction surveys

•    web enquiries

Skilled Mystery Shoppers

Just as important as the different services on offer, is the skill and expertise of the shopper themselves. All of our mystery shoppers receive full training, and we continually run development programmes, surveys and focus groups to enhance and strengthen their current skill sets.

Individual Programme

The best mystery shopping service for your business will depend on your own individual aims and intentions. It’s important to use a mystery shopping company who takes the time to assess and understand your requirements, effectively transforming these into a successful programme, specifically tailored to provide the best results. Whatever size business you run, whether this be large or small, we are able to deliver a customised service at no extra cost.

A reputable mystery shopping company will have all of the above traits, so through ticking each of the discussed criteria, you’ll be well on your way to receiving highly valuable data that has the power to make a significant and positive contribution towards your business. For more information on mystery shopping, contact one of our friendly and helpful team today.

Our mystery shoppers will go undercover to get a true reflection of the customer experience within your business. Once the task has been completed you will receive in-depth, honest and accurate feedback as to the areas in which your business works well, along with elements that need to be addressed.

Mystery shopping is highly beneficial to your business as you will be able to work on and improve the areas of weakness that have been recognised. Service is one of the key parts of continually running a successful business so if you can quickly recognise the areas in which your employees are not up to standard you can address accordingly and move forward.

Here at Amber Arch, after consulting with the anonymous shopper who visited your premises, we will be in a prime position to offer you advice and guidance as to the best way to step up the service you provide to move ahead of your nearest competitors.

Retail is a sales driven business and if you are employing staff who are not welcoming and helpful, people will be less inclined to walk through the door and put money in your till. With mystery shopping from Amber Arch, you have the option of collating information regarding the customer service you offer, before addressing any problems to ensure the long running success of your business.

Our new site offers information in all areas of Mystery Shopping including how we could help clients with specially devised Mystery Shopping programmes and the market research we provide for clients. As well as Mystery Shopping programmes we offer the opportunity for individuals to become Mystery Shoppers as well.

Check back regularly to find out what Amber Arch can offer you.