IVR and Call Center News and Press from Angel.com

May 04, 2008 - Angel.com's Spring Forward Release Enhances Customer's Call Experience -- Speech Technology Magazine

According to Dave Rennyson, president of Angel.com, the release—Angel’s first of the year—has three major prongs: enhancements to infrastructure, customer-driven enhancements, and “caller first...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 04, 2009 - Press Release - Angel.com Announces Latest Release to Enhance Customer's Call Center Experience

Angel.com, a leading provider of on-demand business voice solutions, today introduced Spring Forward, the most recent version of the company's product offering. Spring Forward includes a number of...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 04, 2009 - New at the Top: Dave Rennyson, President of Angel.com -- The Washington Post

In this weeks New at the Top section, The Washington Post interviews Dave Rennyson, new President of Angel.com on how he got the appointment and what his past successes have been.

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 01, 2009 - "A Thing of Beauty" -- Lifebooker Streamlines Booking Processes with Angel.com -- Speech Technology Magazine

Lifebooker.com—a New York-based online concierge service that provides users with exclusive discounts on everything from haircuts to day spas to yoga classes, and then allows them to book...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 23, 2009 - David Rennyson Named as New President and COO of Angel.com

Angel.com today announced that David Rennyson has been named President and COO, effective immediately. The announcement follows the resignation of former President Michael Zirngibl.

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 02, 2009 - Angel.com Phone-Enables SugarCRM with Hosted IVR and Call Center Applications

Angel.com today announced the Angel.com SugarCRM Connector – a suite of fully-hosted IVR solutions that phone-enable your SugarCRM account. With Angel.com’s SugarCRM Connector Solutions Suite,...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

December 03, 2008 - How to Create an IVR System Your Customers Will Actually Use -- Contact Professional Magazine

There’s a reason why people hate calling a phone number they know has an automated system on the other end of it: The system never learns. Put yourself in the shoes of your callers and consider the...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 03, 2008 - Angel.com Enhances SupportByFone with Salesforce CTI Screen Pop Utility

Angel.com announced today that it has expanded its SupportByFone call center integration application with Salesforce CTI, a screen pop utility that provides complete caller information to call center...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

October 09, 2008 - Angel.com to Power Voter Hotline for 2008 Elections

Angel.com today announced it will again power Election Protection’s Voter Hotline, 1-866-OUR-VOTE, during the 2008 election cycle. The toll-free hotline is the nation’s largest nonpartisan voter...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

September 26, 2008 - Angel.com Works the Election with 866-OUR-VOTE -- Washington Business Journal

Angel.com might just live up to its name for anyone who’s worried about a potential repeat of the Florida 2000 voting debacle. The McLean-based operation designed a nearly $250,000 Web-based call...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

September 10, 2008 - Angel.com Powers Findlocation.com's Business Locator Solution

Angel.com today announced that it has partnered with Findlocation.com to power its Phone Locator solution, a service which allows consumers to find the nearest location of a business through an...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 22, 2008 - Angel.com Wins SpeechTEK Implementation Award for Work with the International Republican Institute

Angel.com announced today that it has won a 2008 Speech Industry Implementation Award for the success of its IVR solution for the International Republican Institute (IRI). The award, presented during...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 14, 2008 - Angel.com VUI Expert Ahmed Bouzid to Speak at SpeechTEK Conference and Exhibition

Angel.com announced today that Dr. Ahmed Bouzid, Senior Project Manager at Angel.com and a recognized industry expert on user-friendly VUI (Voice User Interface) design, will be speaking on behalf of...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

July 30 , 2008 - Angel.com Opens State-of-the-Art Data Center at Equinix, Applauded by Customers

Angel.com announced today its move to a state-of-the-art data center. Operated by Equinix, the center offers enterprise-level performance and handling for all Angel.com customers. As of today, 100%...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

April 09, 2008 - Parature Announces Integration Partnership with Angel.com for Customer Service Solutions

Parature, the global leader in on-demand customer service software, announced today an integration partnership with Angel.com. As part of the partnership, Angel.com’s Interactive Voice Response...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 31, 2008 - Angel.com Launches Next Generation of Virtual Call Center Solution, VCC'08

Angel.com introduced today the latest version of its industry-leading Virtual Call Center solution, VCC'08. Angel.com VCC'08 combines powerful automated call distribution (ACD) and IVR tools into a...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 13 , 2008 - Angel.com's Sam Aparicio Speaks at eComm Conference on Speech and the Social Phone -- CNET blog

Sam Aparicio from Angel.com, in his talk on "Fixing Group Communication," presented some inspiring riffs on the "social phone."

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 13, 2008 - Angel.com Introduces SalesByFone Application To Provide Phone-Based Access To Salesforce.com

Angel.com introduces today its SalesByFone application, the latest tool in its suite of IVR (Interactive Voice Response) integration tools for salesforce.com. SalesByFone provides phone-based access...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 05 , 2008 - Transcription Makes a Call to Salesforce.com with the Angel.com / SimulScribe Voice-to-Text Integration -- Speech Technology Magazine

Angel.com has added Simulscribe’s voicemail-to-text solution to its new Salesbyfone application, a telephone-based interactive voice response system that allows mobile salespeople to access their...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 05, 2008 - Angel.com Powers Voice-To-Text Salesforce.com Application with PhoneTag (previously SimulScribe)

Angel.com has partnered with PhoneTag (previously SimulScribe), the largest provider of voicemail-to-text services and visual voicemail applications, to integrate speech-to-text functionality with...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 01 , 2008 - Settling the Score: Heath Benefits System Moves from Paper to IVR -- Speech Technology Magazine

Using Salesforce.com’s CRM AppExchange, Thompson found Angel.com, an on-demand IVR and call center solutions provider. Working with the company, HBS developed customized, automated surveys that ran...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 11 , 2008 - Boosting Teamwork with Wikis - How Business Owners Encourage Collaboration -- CNN Money

Angel.com, a McLean, Va., maker of software for calling centers, which has 55 employees, created a wiki on SocialText last year that lets clients leave comments, share their likes and dislikes, and...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 11 , 2008 - VUI Design Tips - Back to the Future: Bleeding-Edge IVR -- ASRNews

There is no reason, then, why every IVR system deployed out there today cannot be as effective as the one described in this article. Give the people a system that helps them, that solves their...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

January 25 , 2008 - Zeroing In On Opting Out - 'Press Or Say Good VUI Design' Speech Technology Magazine cover story

Angel.com, a company that provides hosted IVR solutions, says implementations can fall flat if a budget is constructed solely around technology. "In traditional IVR deployments, a lot of the...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

January 23, 2008 - Lyris, Inc., Deploys Angel.com's On-Demand Call Center to Enhance Customer Service

Lyris, Inc. (OTCBB:LYRI.OB) today annnounced that it has implemented Angel.com’s Virtual Call Center solution, consolidating Lyris’ customer service operations for email marketing, Web analytics, Web...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

December 15, 2007 - Telephone-based, Paperless Processes Help HR Stay ‘Green,’ Efficient -- Best Practices in HR Magazine

Angel.com, a provider of on-demand call center and interactive voice response (IVR) solutions, suggests additional ways that HR and organizational leadership can become more green, (environmentally...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 13, 2007 - Angel.com and TARGUSinfo Leverage Name & Address Capture Services

Angel.com and TARGUSinfo, the leading provider of On-Demand Data(SM) services for consumer-facing businesses, today announced the expansion of a strategic partnership in which Angel.com will leverage...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

October 1, 2007 - Angel.com IVR Ensures the Validity of Foreign Elections -- Speech Technology Magazine

The International Republican Institute (IRI), a Washington-based independent, nonprofit, nonpartisan organization that sends delegates to foreign countries to observe elections and report on...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

October 1, 2007 - Capture Phone Leads Directly Into Your CRM With LeadByFone - Salesforce.com Blog

The art of lead capture is all about compelling landing pages integrated behind-the-scenes with an efficient, reliable way to enter and track leads in your CRM system.

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 22, 2007 - Overcoming Misconceptions about IVR, an interview with Steve Brown - TMCnet

Interactive Voice Response (IVR) systems have come under criticism for being too complex and poorly designed, thus defeating the purpose for which they're intended. But a personalized approach to IVR...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 15, 2007 - Parature Selects Angel.com’s Virtual Call Center

Angel.com Technology Chosen by Leader in On-Demand Customer Support

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 8, 2007 - MedApps Implements Healthcare Anywhere Program Using Angel.com IVR Application

Angel.com Application Facilitates Potentially Life-Saving Alerts to Patients

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 1, 2007 - Advantages of SaaS for the Call Center

Adoption of the software as a service (SaaS) model is rapidly increasing across the enterprise, but particularly in the call center as companies are discovering the advantages today's hosted...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

June 21, 2007 - The International Republican Institute Leverages Angel.com IVR Solution to Strengthen Democracy in Nigeria

The International Republican Institute (IRI) is a nonprofit, nonpartisan organization committed to advancing freedom and democracy worldwide. Among its many activities, the IRI sends delegates to...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

June 1, 2007 - SpeechTek Magazine: Mood Rings Are Back

Ambient was researching possible solutions for its call center when it stumbled across Angel.com on the Web. While the company was excited about the possibilities that speech technologies could...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

June 5, 2007 - American Society of Composers, Authors and Publishers (ASCAP) Selects Angel.com for IVR Application to Speech-Enable Salesforce.com Solution

Angel.com Technology Allows ASCAP Field Agents to Update Salesforce.com Records Anytime With a Simple Call

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 24, 2007 - U.S. Army Selects Angel.com for Wounded Soldiers Hotline

In the wake of the Walter Reed Crisis, the U.S. Army turned to Angel.com to quickly create a call center to respond to the medical inquiries and concerns of the soldiers and their families

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 22, 2007 - Angel.com’s Virtual Call Center Now Used by Ambient Devices; IVR Automates Many Common Customer Queries

Ambient Also Leverages Angel.com Technology for New Customer Order Line for Decreased Caller Wait Times

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 21, 2007 - Entrepreneur Magazine – Angel.com puts a positive spin on negative publicity

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 2, 2007 - Angel.com Names Telecom Industry Veteran Dave Rennyson New Vice President of Sales

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, today announced the hiring of Dave Rennyson as its new Vice President of Sales. A 16-year...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

January 15, 2007 - ReachByFone Named App of the Week by Salesforce.com

ReachByFone is Angel.com’s fifth integration with Salesforce.com, and it enables Salesforce.com users to place outbound calls by clicking on a phone number within a lead record.

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 29, 2006 - New Emergency Notification Product - EvacuTrack - Leverages Angel.com IVR Technology to Create a New, Reliable Method to Communicate Amid Chaos

EvacuTrack gives individuals, families and businesses a simple, on-line solution to manage their own Emergency Preparedness and ensure peace of mind. Powered by Angel.com's Outbound IVR, EvacuTrack's...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 20, 2006 - Spark parent, community involvement using hi-tech innovation

Proven to improve curriculum, assessment and teaching, technology continues to be a driving force behind student achievement efforts under NCLB. That’s why it’s critical for your district to continue...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 12, 2006 - Navigating the Automated-Phone-System Maze

The Only National Voter Protection Line Staffed by Live Agents Relies on Angel.com Virtual Call Center to Manage and Track Thousands of Election Related Calls

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

November 6, 2006 - National Voter Protection Hotline Powered by Angel.com

866-OUR-VOTE - Hotline Allows Voters Nationwide to Report Problems and Receive Help; Angel.com Technology in Use to Ensure Fairness on Election Day

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

October 9, 2006 - Mollen Immunization Clinics Deploys Angel.com On-Demand IVR Solution via Salesforce.com's AppExchange to Facilitate Flu Vaccinations

SurveyByFone by Angel.com Enables Mollen Field Personnel to Track and Transfer Data to Their Salesforce.com account

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

October 9, 2006 - New IVR Solutions LeadByFone and RecordByFone by Angel.com Now Available on Salesforce.com's AppExchange

New Solutions Allow Salesforce.com Users to Phone-Enable Critical Lead Generation and Prospecting Functions within Their Salesforce Implementations

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

August 7, 2006 - Angel.com Announces Availability of Outbound IVR at SpeechTEK

New Solution Allows for Creation of Interactive Outbound Calling Campaigns for Proactive Customer Service

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

July 20, 2006 - Restaurant Momentum Continues for Angel.com as Cosi Joins Buca di Beppo and Captain D’s Seafood as National Brands Selecting Angel.com for IVR Applications

Cosi Selects Angel.com to Introduce New Phone-Based Benefits Enrollment Application

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

June 5, 2006 - When Angels Fight - CEO vs. Consumer Advocate

Angel.com CEO Mike Zirngibl responds to a hostile assault from a consumer advocate with his own counterstrike

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 24, 2006 - Angel.com Uses the Salesforce.com AppExchange to Launch SupportByFone

An IVR and Contact Center Solution that Allows Salesforce.com Customers and Partners to Phone-Enable Their Salesforce Service and Support Offerings

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

May 1, 2006 - New Hires Speak Up

IVR helps Family Dollar collect HR data at even the most tech-challenged locations

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

April 26, 2006 - Angel.com and Skype Bring IVR Solutions to More Than 94 Million Skype Users Worldwide

Skype Users Gain Access to Angel.com's Online Toolkit to Build and Deploy Interactive Voice Services

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

March 7, 2006 - Angel.com and National Directory Information Services Join Forces to Serve Pharmaceutical Companies with IVR Solution for New Marketing Program

Companies Create Application for Activation of Co-Pay Reduction Cards for New Prescriptions and Collection of Survey Data

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 28, 2006 - Family Dollar Turns to Angel.com to Create a New IVR Information and Registration Phone Line for Employees

National Retailer with more than 42,000 Employees Leverages Angel.com Technology to Provide New Hires with Orientation and Ongoing Training Information

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

February 15, 2006 - South49 Solutions Integrates Angel.com's Site Builder Into NaturalInsight(sm) - a Distributed Workforce Management Application With Dynamic IVR Features

Thousands of NaturalInsight Users Enabled With a Voice Interface to Report Tasks

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.

January 18, 2006 - The Great Escape from Voice Jail

Companies that rely on automated call centers have been weathering a consumer backlash in recent weeks. For all its benefit to businesses, the technology that greets callers of help lines often...

IVR and Call Center new functionalities, new applications and new customer uses from Angel.com's news and press section.