Answering Service, Call Center Services and Virtual Receptionist Solutions

Inside AnswerFirst: The Marketing Department

2012-01-04T15:59:00.000-05:00

The goal of the Marketing Department is to develop new and innovative ways to connect with existing and potential AnswerFirst customers. Marketing is responsible for how potential clients perceive AnswerFirst before they speak to an AnswerFirst Sales Representative and, therefore, is focused on distributing professional, informative, appealing and engaging content across all media including social, web and print. This department is responsible for teaching potential clients how we are different from our competitors while teaching existing clients about old and new services that we offer. We are an industry leader in social media with our active Twittter, Facebook and YouTube accounts; we encourage our clients to interact with us via any or all of our social channels. We believe that interaction with our clients helps to solidify our relationships and leads to superior customer service experiences. The Marketing Department also develops and implements Internet marketing strategies, working closely with the Sales Department for the purpose of bringing new clients to AnswerFirst and also teaching sales team members how to effectively use social media in their sales efforts. Marketing relies on the IT Department for implementing technology solutions that result in improved marketing agendas and more efficient social and Internet marketing strategies. The Marketing Department acts as eyes and ears of AnswerFirst; without the Marketing Department we can’t attract new clients or differentiate ourselves from our competitors.

For more information about AnswerFirst's answering services and call center solutions, please visit our wesbite http://www.answerfirst.com or call us at 1-800-645-2616

Inside AnswerFirst: The IT Department

2011-12-08T10:31:00.001-05:00

The goal of the IT Department is to ensure that all AnswerFirst staff and clients have access to the IT infrastructure, services and support that they require to accomplish their work efficiently and effectively. The IT Department is responsible for maintaining the necessary IT infrastructure for all other departments, as well as supporting all business, e-business, decisions and project planning tools used at AnswerFirst. AnswerFirst’s business model requires a reliable infrastructure; our call center is open 24/7/365 and downtime is unacceptable to us and our clients. Therefore, the IT Department plays a crucial role in supporting our clients and our Operations Department via the implementation of a fully redundant infrastructure that is not only reliable but secure. Implementing back-up systems for back-up systems is common practice and testing fail over procedures is a major department focus. Also, the IT Department must work closely with all departments for the purpose of refining all business processes through the use of technology; IT is constantly looking for ways to decrease costs by increasing efficiency and ROI, and boosting productivity of all departments within the corporation. The IT Department is the backbone of AnswerFirst, providing reliable structure and solid support; without this department AnswerFirst can’t sustain or grow.

For more information about AnswerFirst's answering services and call center solutions, please visit our wesbite http://www.answerfirst.com or call us at 1-800-645-2616

Happy Thanksgiving from AnswerFirst!

2011-11-23T15:48:00.000-05:00

AnswerFirst provides answering services and call center solutions to more than 1400 companies around the globe but what sets AnswerFirst apart from other services? Our call center is staffed with U.S. agents 24/7/365 and a manager onsite at all times so that our clients receive the same level of service that we provide their callers. We hope you enjoy this AnswerFirst Minute (by Vivienne Brown http://www.VivienneBrown.com) and ...

Happy Thanksgiving from AnswerFirst!http://www.answerfirst.com 1-800-645-2616

Tips For Improving Customer Service

2011-11-10T11:10:00.004-05:00

Providing excellent customer service should be a major priority for any business owner because happy customers are repeat customers. Here are a few basic tips that will help improve your customers' experiences with your business.

Listen to your customers. This may seem like an obvious suggestion but so many business owners and managers get caught up in the day-to-day tasks of business management that they forget to pay attention to what their clients are saying. In most instances, an unhappy customer will let you know that he or she is unhappy and a client that wants a product or service that you don't offer will say just that. Take these suggestions to heart. Can you implement changes that meet your clients' needs?
Do what you say you are going to do and do it on-time. This is another obvious point. Set your customers' expectations correctly and then deliver. It doesn't matter if you sell widgets or repair cars, there is no easier way to upset clients then to not meet your commitments in a timely manner. If you disappoint your clients, the only way they'll continue to use your services or products is if there are no alternative sources and, that's pretty unlikely in this day and age. Honor your commitments on-time.
Empower your employees. Whether your employees have contact with your customers via phone or in-person, attitude makes a huge difference. Disgruntled employees can make any customer service experience a complete disaster. Make sure your employees are happy and give them the authority to make decisions on the fly. Set-up customer service guidelines and praise your employees when they make the right choices within the guidelines. Happy employees will make sure that your customers are happy, too.
Surprise your customers! Free gifts like a roll of Lifesaver candies in a shipment, "Thank You" cards, loyalty coupons or Holiday Cards help strengthen your relationships with your clients. Invest some time and effort into making your clients feel appreciated.
Get an answering service. Okay, you knew we had to lead into a shameless self-promotion at some point. Seriously, though... an answering service can provide your clients excellent customer service when you or your employees aren't available to answer your phones. You pay only when we answer your calls and know that when your phones are forwarded to us, your clients are getting the best customer service available.

Interested in more information about our affordable answering services?? Fill out our pricing packet request form and we'll send you information about our services asap. Or, call us at 1-800-645-2616.

Answering Services for the Heating & Cooling Service Industries

2011-11-02T13:03:00.001-04:00

AnswerFirst Winter Mailer 2011 Front, a photo by AnswerFirst on Flickr.

43% of callers will not leave a message in a voice mail ... don't miss another opportunity!!

We have over 20 years of experience providing answering services for the heating & cooling service industries.
Free 24-hour secure web access to all of your critical account data.
Answering service solutions that fit your needs and your budget.
Automatic discounts for high volume months.
Pay only for what you use.

Call today and get started for just $20!!
1-800-645-2616
http://www.answerfirst.com

Inside AnswerFirst : The Operations Department

2011-10-27T11:37:00.000-04:00

At AnswerFirst our management staff is split into four departments: Operations, Sales, Marketing and IT. Each department is responsible for specific duties that are crucial to the success of the other departments and AnswerFirst, as a whole. Through collaboration and focus these four departments are consistently successful at achieving our mission to provide the best customer service to our clients and our clients’ callers, in a timely fashion and as efficiently as possible. Our next few blog posts are going to be about the responsibilities of each of these four main departments and how they interact with each other to make AnswerFirst successful.
Our Operations Department is the front-line of our business; they are responsible for ensuring that we provide the best possible customer service experience to our clients and our clients’ customers. This department is made up of Customer Service Professionals, Supervisors and Account Representatives; these team members each perform unique job functions but are closely integrated with each other. Communication between team members is vital to the success of the entire Operations Department; department team members meet on a regular basis to develop new services for our clients, more efficient job procedures for our staff, and fun and inventive ways to keep our department enthusiastic and focused on providing excellent customer service. Customer Service Professionals are the face of our business and deal with our clients’ customers directly. They answer the phones, send emails, schedule appointments, take orders, provide instructions or guidance to callers and much more. This team of 50 agents rely on each other to meet and maintain the expectations of our clients; they are solely responsible for the “AnswerFirst Experience.” Supervisors manage our Customer Service Professionals and deal directly with clients when issues arise; they are also responsible for more complex account handling tasks and serve as leaders in the Operations Department. Our Account Representatives work with new clients to configure their accounts and assist them and their businesses with transitioning to AnswerFirst. The entire Operations Department enjoys a fun family atmosphere while still meeting and maintaining the service level expected from our clients and their customers. Operations works with all of the other managerial departments to refine the services that we offer and to implement new services. Operations relies on IT to provide them with new and more efficient technologies and a secure and reliable infrastructure. Operations also works with the Sales Department in transitioning new clients to AnswerFirst in a smooth and prompt manner. The Operations Department is the core of AnswerFirst because this department provides the service that is AnswerFirst; without our Operations Department there is no service to offer our clients.

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” -Aristotle

For more information about AnswerFirst's answering services and call center solutions, please visit our wesbite http://www.answerfirst.com or call us at 1-800-645-2616

Answering Service Blair Witch Project Parody : Happy Halloween from AnswerFirst

2011-10-12T09:37:00.000-04:00

AnswerFirst provides answering services and call center solutions to more than 1400 companies around the globe but what sets AnswerFirst apart from other services? Our call center is staffed with U.S. agents 24/7/365 and a manager onsite at all times so that our clients receive the same level of service that we provide their callers. We hope you enjoy this Blair Witch Project Parody about our call center (by Vivienne Brown http://www.VivienneBrown.com) Happy Halloween from AnswerFirst! http://www.answerfirst.com 1-800-645-2616

AnswerFirst Answering Services Booth at the Florida Bar Midyear Meeting in Orlando

2011-09-22T10:21:00.001-04:00

AnswerFirst Answerin Services Booth at the Florida Bar Midyear Meeting in Orlando, a photo by AnswerFirst on Flickr.

AnswerFirst Communications is currently attending the Florida Bar Midyear Meeting at the Walt Disney World Resort Hilton in Orlando, Florida.

The organized bar in Florida began in 1889 with a small group of lawyers but officially became the Florida Bar in April of 1950. Today, the bar is a statewide professional organization of lawyers that serves as a guardian for the integrity of the legal profession; the Bar also serves an advocate and intermediary for attorneys, the court and the public. The Midyear Bar Meeting is an annual gathering of bar members including lawyers, judges and other legal professionals; the event provides committees, bar members and sections an opportunity to meet midyear to carry out goals, while also serving as a networking and educational environment for members and other attendees. AnswerFirst is attending the 2011 Florida Midyear Bar Meeting as an exhibitor with the intention of marketing their answering services to the hundreds of attorneys at the meeting.

Teri Erickson, Business Development Coordinator at AnswerFirst said, “Legal professionals are a large part of our client base because our services are a perfect fit for their business models; we help their businesses run more efficiently while reducing their operating costs. The Florida Bar Midyear Meeting is the second largest bar-wide meeting and our attendance provides us with the opportunity to introduce our company and services to more than 1,000 attorneys and legal professionals.”

AnswerFirst Communications, Inc. is based in Tampa, FL and provides answering services, virtual receptionist and call center solutions to more than 1400 customers around the globe. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri Erickson at 1-800-645-2616.

AnswerFirst Answering Service Vs. Automated Answering Services (IVR)

2011-09-15T10:07:00.000-04:00

AnswerFirst provides answering services and call center solutions to more than 1400 companies around the globe but what sets AnswerFirst apart from other services? Our call center is staffed with U.S. agents 24/7/365 and a manager onsite at all times so that our clients receive the same level of service that we provide their callers. Talk to a real person instead of a robot. http://www.answerfirst.com 1-800-645-2616.

How Do You Know That Our Operators Will Answer Your Business Calls Quickly?

2011-09-08T15:53:00.000-04:00

This is a matter of motivation; how critical is it for us to make sure this happens? You only need to look at how our answering services are billed to determine whether or not we are highly motivated to answer your calls quickly.

With many services you pre-buy a block of calls or minutes, in which the call center receives payment prior to answering any of your calls. We don't offer these types of rate plans, so it's easy to see why we are motivated to answer your calls. With our answering service rate plan only the base fee ($5 per week) is guaranteed to us, we earn additional monies only when we answer your phones and help your callers. This rate structure provides a tremendous amount of motivation to answer calls quickly and professionally. Frustrated callers, who hang up in a hold queue, are lost revenue for us. You can rest assured that we pay a lot of attention to proper staffing and timely responses to your incoming calls.

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry andcontact center solutions to more than 1400 businesses in many industries throughout the world. For more information about their services visit their website or contact Teri Erickson at 1-800-645-2616.

AnswerFirst Answering Service at ITS 2011 : 8.31.2011

2011-08-31T11:19:00.002-04:00

AnswerFirst Answering Service at ITS 2011 : 8.31.2011, a set on Flickr.

AnswerFirst is attending the Internet Technology Summit 2011 taking place today in Tampa, FL.

Hundreds of technology executives, internet marketers, business strategists, entrepreneurs and more are onsite at the Tampa Convention Center. Also, Tampa Mayor, Bob Buckhorn, was in attendance and stopped by the AnswerFirst booth to chat and hang out with some of the AnswerFirst team; we managed to snap a few pictures with him.

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to more than 1400 businesses in many industries throughout the world. For more information about their services visit their website or contact Teri Erickson at 1-800-645-2616.

AnswerFirst Help Desk & Customer Service Solutions

2011-08-24T14:33:00.002-04:00

AnswerFirst Help Desk Administration Rack Card Artwork (Front), a photo by AnswerFirst on Flickr.

We provide call center solutions to software companies, hardware resellers, Internet service providers, hosting companies, telephone companies and many other businesses in the information technology industries. Our agents are your front-line of communication providing affordable customer service in a professional and efficient manner.

Level 1 Help Desk Support

Trouble Ticket Management
Inbound Email Alert Processing
Dispatch Services
Utilize Your Existing Web Portal

Focused Customer Service Solutions

Our Agents Listen & Record Issues In Detail
Custom Business Processes
Superior Customer Service Experiences
Call Escalation & Urgent Call Handling Services

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to more than 1400 businesses in many industries throughout the world. For more information about their services visit their website or contact Teri Erickson at 1-800-645-2616.

We'll be attending the 2011 Internet Technology Summit in Tampa on August 31, 2011

2011-08-18T10:04:00.005-04:00

At Internet Technology Summit 2011, Internet leaders from across the country will converge to discuss emerging trends, innovations and opportunities created by internet technologies. Hear from top internet experts and thought leaders on topics such as Mobile, Social Media, Cloud Computing, Gaming, Applications, TV 2.0, Analytics, E-Commerce, Search, Geolocation, Internet Security, Advertising and more.

Join hundreds of technology executives, internet marketers, business strategists, entrepreneurs, developers, media and venture investors for the 3rd annual Internet Technology Summit, hosted on August 31, 2011 at the Tampa Convention Center in Tampa, Florida.

Please stop by our booth and meet the AnswerFirst team.

AnswerFirst’s Business Development Coordinator Accepted Into National Association of Professional Women

2011-08-17T14:11:00.003-04:00

AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions announced this week that Teri Erickson, AnswerFirst’s Business Development Coordinator, has been accepted into the National Association of Professional Women.

According to their website, the National Association of Professional Women (NAPW) is an exclusive network for professional women to interact, exchange ideas, educate and empower. NAPW members enjoy a wealth of resources, benefits, and services dedicated to enhancing their lives and promoting their businesses and careers. NAPW provides seminars, podcasts, webinars, keynote speakers, and educational tools, fostering critical skills that enable its members to achieve personal and career success. NAPW also supports and endorses a diverse syndicate of charities and nonprofit organizations focused on women’s issues and child wellness.

Ms. Erickson stated, “It is a great honor to be accepted into the National Association of Professional Women. Membership will allow me to interact with other professional women so that I can gain business knowledge and develop business relationships. Plus, there is a wealth of benefits and resources available to me through the organization now that I am a member.”

A Major Traffic Jam: The Perfect Reason to Use An Answering Service

2011-08-10T14:01:00.006-04:00

Lanes of I-275 South in downtown Tampa reopen after crash: "A jack-knifed tanker truck that blocked the southbound lanes of Interstate 275 just south of the downtown exits this morning has been moved and all lanes now are open, officials said."

The weather in Tampa, FL the past two days has been very wet. At one point, Bay Area meteorologists were tweeting that there were rainfall rates of 4" an hour in some areas. No matter what part of the United States you live in, you know that rain means traffic delays and collisions inevitably ensue. At about 8:30 this morning (during Tampa's peak rush hour) on southbound interstate 275 (the main highway leading through Central Tampa) wet roads caused a tanker to collide with another vehicle; the collision left the tanker jack-knifed across all southbound lanes of the interstate literally stopping traffic for more than 2 hours. Thousands of commuters were stuck in their vehicles waiting for the tanker to be removed from the roadway.

Where do you think the majority of these people were headed at 8:30 a.m. on a Wednesday morning? Work, of course...

This is the perfect example of when an answering service can benefit a business: unexpected delays on the roadways cause employees to be late for work but that doesn't stop a businesses' phones from ringing.

Events like this don't happen every day and that's why a lot of businesses might not need to use an answering service every day but that's exactly why AnswerFirst's rate plan is perfect for every type of business. For only $20 per month we are there when you need us. You don't pay a dime over $20 unless we actually answer your phones and you only pay for the time you use. Maybe you will only use our services one time per year but it's that one time that can really make a difference to your clients; it won't be the last time our agents hear, "Thank God you answered!"

For more information about our services contact us today: 1-800-645-2616 or http://www.answerfirst.com

Small Business Answering Services

2011-08-03T14:43:00.005-04:00

Running a small business is challenging.

Bills need to be paid, money has to be collected, products need to be shipped, customer service issues need to be addressed and that’s not all… someone has to answer the phone. Whether you are a freelance artist or a small group of friends that decided to open a coffee shop your customers deserve top-notch service. When you team up with AnswerFirst Answering Service you receive the following value-added small business answering services:

Virtual Receptionist: Available when you need us (24/7/365) on all holidays and weekends; our call center is staffed with U.S. agents that are trained to take your customers’ calls in a courteous and professional manner.
Messaging Services: Sometimes your callers need to speak with you even when you’re not available. Our agents take accurate and detailed messages that can be delivered to you in more than one way: fax, email, SMS text, scheduled email or fax summary and more.
Call Patching & Paging: Are you expecting an important call but don’t want to answer every phone call in the meantime? Our agents will screen your calls and when your important call comes through we’ll page you or patch the call directly to your cell phone or whatever number you provide us.
Appointment Scheduling: Our agents can manage and update your calendar so that your clients can schedule meetings with you in time slots that you specify.
After-hours Answering Services: Our call center is always open and our agents are always ready to take your calls. Forward your phones when you’re done for the day and we’ll take care of the rest.
Order Entry: Our operators can help guide your customers through your website to place orders or we can take their orders over the phone.
Technical Support: Our technical support representatives will field your first-level support calls transparently, as though they work directly for your company. Our agents can be trained to answer technical questions about your product or service, log trouble tickets, issue registration keys and more.

Call us today at 1-800-645-2616, or sign-up now. AnswerFirst’s live telephone answering service solutions will redefine what you expect from a telephone answering service.

An AnswerFirst Minute - Episode 5 : Featuring Answering Service Client E...

2011-08-02T10:30:00.001-04:00

Vivienne Brown ( http://www.viviennebrown.com ) introduces The Law Offices of Eric T. Taylor (http://www.erictaylor.org ) an AnswerFirst answering service client. AnswerFirst is an answering service and contact center solution provider based in Tampa, FL that provides service to more than 1400 clients worldwide. Contact Teri at 1-800-645-2616, sales@answerfirst.com or visit our website at http://www.answerfirst.com (Answering Service) for more information.

AnswerFirst Answering Service Attends 'Pitch For Pink' Breast Cancer Awareness & Fundraising Event

2011-07-27T13:44:00.003-04:00

Media Personalities and Professional Athletes at the Pitch For Pink Event on July 22, 2011, a photo by AnswerFirst on Flickr.

AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering services, virtual receptionist and call center solutions, announced this week that their Marketing Coordinator, April Gillmore, attended the Pitch For Pink Breast Cancer Awareness Benefit at Brighthouse Stadium in Clearwater, FL on Friday, July 22, 2011.

The Sixth Annual Pitch For Pink was a minor league baseball game and charity event featuring the Clearwater Threshers against the Fort Myers Miracle. Prior to the game, local celebrities including a mix of media personalities and professional athletes including Jen Holloway, ABC weather's Dennis Phillips, NBC traffic reporter Leslee Lacey, Buccaneers players Derrick Brooks and Maurice Stovall and more took the field for a softball match. After the celebrity softball game, breast cancer survivors walked a lap around the field before the Clearwater Threshers took the field in pink jerseys. The event also included a silent auction where game worn jerseys, autographed pink bats, pink balloons and a football signed by Mike Alstott were auctioned. All proceeds went to Morton Plant Mease breast health services and programs.

April Gillmore, Marketing Coordinator at AnswerFirst said, “It was great to see local professional athletes and media personalities get together to support a good cause. The celebrity softball game was entertaining and the breast cancer survivors’ walk around the field was touching. We hope the event raised a significant amount of money for Morton Plant Mease.”

AnswerFirst Communications, Inc. is based on Tampa, FL and provides answering services, virtual receptionist and call center solutions to customers internationally. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri Erickson at 1-800-645-2616.

Nick Friedman at South Tampa Chamber of Commerce Luncheon on 7/20/2011

2011-07-20T14:09:00.004-04:00

Nick Friedman at South Tampa Chamber of Commerce Luncheon on 7/20/2011, a photo by AnswerFirst on Flickr.

AnswerFirst's Business Development Coordinator, Teri Erickson, attended the South Tampa Chamber of Commerce weekly luncheon today and had the opportunity to hear Nick Friedman, the co-founder of College Hunks Hauling Junk, give a speech that she described as both "educational" and "fun". After his presentation, Nick signed copies of his book, "Effortless Entrepreneur" and met with members of the South Tampa Chamber of Commerce on an individual basis.

For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri at 1-800-645-2616.

AnswerFirst Answering Service Welcomes Kevin Glenn

2011-07-13T15:22:00.002-04:00

AnswerFirst Answering Service Welcomes Kevin Glenn, a photo by AnswerFirst on Flickr.

AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions is pleased to welcome Kevin Glenn. Kevin joins the AnswerFirst team as the Business Development Representative for the Tampa, FL operations center under the guidance of Business Development Coordinator, Teri Erickson.

Kevin will be responsible for identifying business opportunities, approaching prospective clients and, building and maintaining client relationships. Aside from his work with AnswerFirst’s clients he’ll be developing business plans and marketing strategies to gain better recognition of AnswerFirst’s brands and services. Kevin will place any additional time and efforts on building relationships between AnswerFirst and local grassroots organizations and other community-oriented groups and projects as part of AnswerFirst’s ongoing dedication to the Tampa Bay community.

Prior to joining AnswerFirst, Kevin played wide receiver for the University of Florida from 1989-1993 and graduated from U.F.’s College of Journalism and Communications with a Telecommunication degree. After college, he spent 14 years as a television sales rep for several national media companies. He worked in Atlanta for 7 years and relocated back to the Tampa Bay area in 2007. Locally, he spent 3 years as an Account Executive with WTVT-TV Fox 13 and then he spent 3 years as an Account Executive with WWSB-TV ABC 7 in Sarasota. He was also the sports correspondent for the Football Friday Night Game of the Week for ABC 7. He is a freelance high school football analyst and has also done broadcast games for Comcast Sports South.

Teri Erickson, National Business Development Coordinator for AnswerFirst said, "The economy is still weak but we’ve been able to adjust and maintain through the downturn and we’re currently focused on increasing our market share and improving sales. Kevin brings us the experience and skills that we need to achieve these goals."

As the demand for answering service and call center solutions increases, AnswerFirst continues to invest in business development strategies with the intention of increasing market share, gaining brand recognition and creating jobs. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Kevin at 1-800-645-2616.

Answering Service Client Testimonial

2011-07-13T10:55:00.001-04:00

"I just wanted to let you know, the dispatcher who forwarded this call did a GREAT job. The lead did not know any English and so your agent stayed on the line to translate for us. I believe that it was going above and beyond the call of duty and feel extremely appreciative. I know most of the time you hear about the bad stuff, so I thought I should take some time to share some of the good stuff as well!!!"

Jeff C.

5 Star Investment Group

AnswerFirst Answering Service Tours JJ Taylor Distributing in Tampa, FL

2011-07-07T10:11:00.001-04:00

AnswerFirst Answering Service Clients, a set on Flickr.

AnswerFirst Communications, an international telephone answering service is negotiating with JJ Taylor Distributing to provide answering service solutions for their Tampa location.

Client Web Access : Free With Every Answering Service Account

2011-07-06T12:39:00.002-04:00

Listed below are some of the standard features available with Client Web Access. In addition to these features, Client Web Access provides another layer of redundancy for your account information. Client Web Access is available from any web browser anywhere in the world and all data is available in real time. As soon as a message is saved by one of our agents, it is available in CWA.

View messages
View form submissions
Listen to recorded calls
View reports
View account screens
Update account information
Deliver messages
View a news & bulletin area
Process inbound e-mails
View invoices
Change your on-call status
Export your data
Print messages
Add notes to messages
View Call Details

Demo Client Web Access Account
Would you like to try Client Web Access? Call this live demonstration account to leave a message with one of our friendly agents.

1-888-290-2993 Johnson Electrical

Our agents can process your message, order or even schedule an appointment for you when you call. Experience what it will be like when we start answering your calls. Once finished, you can then login to Client Web Access to access the message you left, listen to your call, run a report, etc. For appointment scheduling this account employs a FREE Google Calendar.

Here is how to log in:

Please go to the following URL to log in: https://www.myanswerfirst.com/login.php

Look for the login screen located in the upper left corner of our home page. Here is the username and password to log in:

Username: demo
Password: testdrive

An AnswerFirst Minute - Episode 4 : How To Shop For An Answering Service

2011-06-29T14:22:00.001-04:00

Teri Erickson, AnswerFirst's Business Development Coordinator, provides useful tips to consider when shopping for an answering service. AnswerFirst is an answering service and contact center solution provider based in Tampa, FL that provides service to more than 1400 clients worldwide. Contact Teri at 1-800-645-2616, sales@answerfirst.com or visit our website at http://www.answerfirst.com for more information.

AnswerFirst Answering Service Attends the Tampa Bay Business Journal Nonprofit of the Year Awards

2011-06-29T11:04:00.002-04:00

AnswerFirst Answering Service Attends TBBJ Nonprofit of the Year Awards, a photo by AnswerFirst on Flickr.

AnswerFirst Communications, an international live telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and call center solutions, announced this week that they will attend the Tampa Bay Business Journal (TBBJ) 2011 Nonprofit of the Year Awards Luncheon at the Embassy Suites in Tampa.

The TBBJ advertises this year’s event as the sixth annual Nonprofit of the Year Awards event and special publication dedicated to recognizing the nonprofit organizations who are making a difference in the Tampa Bay area every day. An independent panel of judges named 40 organizations finalists for the 2011 Nonprofit of the Year awards; each organization is a 501(c)(3), non-foundation community organization in Hillsborough, Pinellas, Polk, Hernando, Sarasota, Pasco or Manatee counties and has an established date prior to January 1, 2008.

According to its website, the Tampa Bay Business Journal is a printed publication that features local people and decision makers who are leaders in their business communities. They report on local and national issues that impact subscribers' businesses and assist them in growing their companies. Printed each Friday, the business journal includes topical listings and business leads for new business licenses, building permits, real estate transactions and court judgments.

Teri Erickson, Business Development Coordinator at AnswerFirst said, “The Tampa Bay Business Journal always does an excellent job of organizing events including trade shows, award ceremonies and networking showcases. We’re looking forward to interacting with representatives from local nonprofit organizations; they make a huge difference in our community.“

For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri at 1-800-645-2616.