Questions will normally be published on the website within 2 working days of receipt. Councillor Oliver’s answer will normally be published within a further five working days. If it is decided that the question is inappropriate or that the issue raised is not one of general interest to a significant number of residents of the area we will send you an email, normally within two days of receipt, explaining the reasons why.  If it is appropriate for the matter be referred to the relevant Department for reply you will be advised and should expect to receive a response within 10 working days.

It is for these reasons that any question must be accompanied by a valid email address. The name of the person submitting the question will not, however, be published on the website.

To submit a question please complete the online form by clicking the below button.

If you wish to ask a specific service related question, please use the Contact Us facility. Any queries received on this facility will then be passed to the appropriate department within the Council or if it relates to an area that is not the responsibility of Rother District Council, it will be passed to the appropriate authority. It is essential that a contact name and telephone number or email address is provided with this facility so that an appropriate response can be made.

Our ‘Report a Fault‘ system can be used for such things as:

abandoned vehicles, beach pollution, dead animals, dog bins, fly tipping, graffiti, litter bins, missed refuse collection, non-illuminated signs, pavements, pedestrian crossings, recycling centre, roads, street cleaning, street lighting, street name plates, traffic signals, grass verges.

Should you wish to ask a question at a meeting of the Council please go to the Council’s Public Question Time Scheme.

The Council is keen to provide the highest quality of service to all of its residents and visitors to the area so we need to know if you are concerned or dissatisfied with any part of our work or the level of service provided by the Council. By receiving complaints we have the chance to put things right when mistakes have been made and to improve the quality of our services.

We treat all complaints seriously, investigate them thoroughly and respond as quickly as possible. If you wish to make a complaint against the Council please see our Customer Complaints Process.