28th June 2009 my Uncle, Arther Webb, husband to Margaret Webb, father to Steven Webb, Tony Webb, Ronnie Webb, Andrew Webb, Linda and grandfather to many has passed away.

In my previous blog to this, I also mentioned that my Aunty Margaret (Webb) was diagnosed with terminal cancer.

How can one have faith when life keeps dealing these blows.

I suppose in that paragraph I was talking metaphorically by indirectly implying that MP’s and our government are the cancer of Briton eating away at our every day lives…………………………

This week we have been given another blow to our family, in 2005 I lost my father to cancer, a year later his brother, my uncle and this weekend we learnt the shocking news that my Aunty Margaret has terminal cancer of the stomach. Currently my mother, her sister is on vacation in Spain and as a family we elected not to ruin her holiday by telling her, but this is killing me in side every time she calls I just want to tell her, even as an adult I just want to hug her and have her tell me everything will be OK, I realise this is the selfish child in me wanting to know there are no wrongs in this world when in fact that’s far from the truth. I still miss those cuddles with my father, he remained strong through out the battle against cancer, he was my rock and my inspiration and in life I aspire to be more like him although by my own admission I always fall short.

Cancer is horrible it slowly eats away at you, my father had lung cancer which slowly deprived him of oxygen, he went from being a big strong man into bone, he lost so much weight and now I can see this again in my Aunt and it’s heartbreaking. When people ask why I no longer have faith in any religion then this is my answer, how can I have faith something which is killing the people I love when we do nothing wrong.

Now back onto the government part and for a reason, my father was miss diagnosed, he had a reacurring chest infections which his GP just kept suppressing with antibiotics and never sent him for a scan, it took a bout of pneumonia to get the scans needed to find the two tumours in his left and right lung. Later he was given a prescription from a GP which he went and handed into his usual pharmacist, the pharmacist realised instantly that if he had taken this medication it would have reacted with his other medication and killed him instantly. Now if he had not used the usual pharmacist then the pharmacist would not have known my fathers normal medication and would have happily given it him.

Now for the last few months they’ve been treating my Aunt for gallstones when it turns out it was actually cancer, she had complained to GP for a while before that about stomach issues (pains, cramps, etc) but again nothing was ever done and now because of the misdiagnosis and inactions of some over paid idiots my Aunt and our family have to suffer yet again!

In this day and age when the NHS says “We need more funds, we simply don’t have enough money to function correctly” and the government says “We need more funds, we’re not stealing enough money”, it makes you wonder at what price we, the public have to pay to get a competent level of service for what we pay for, huh even the bin men can’t do their jobs properly (we had a rat jump out of our bin the other day)…….

Either way you look at this, the government, the local GP’s and the NHS are killing our family………………………..

I was going to end on that comment, but felt it wrong because not all the NHS is failing, I have had good experiences albeit not that many.

The government are like the Sheriffs of Nottingham, rob from the poor to pay the rich. Could one of the other parties like UKIP be our Robin Hood, or are they all filthy, robbing, scum?

http://auroral.co.uk/2009/05/14/one-and-one-pulling-a-fast-one/

They contacted me and appologised (not the first time I’ve heard those magic words “Sorry” from them) and said the bills had been cancelled.

Dear Timothy Bowers, (Cust: ********)Thank you for your email.

I will ike to confirm the bills have been cancelled for the domains
mentioned in your email.

If you have any further questions do not hesitate to contact us.

Kind regards
Nicole Sidawi
Billing Department
1&1 Internet Ltd.

Its weird because it took so long to sort, they appeared to have no idea how to comprehend the most basic of things so I blog about it and then it’s fixed…………………………………………………………
I’m happy now!

Their poor customer service and technical knowhow, we had managed servers which didn’t give us root access, everything had to go through them, knightmare is an understatement.

They billed us for things we didn’t have, when we called for tech support we ended up giving them tech support to change simple things on our server for example one domain name had wild card (allows *.domain.com aka anything.domain.com to work, allowing a script to handle the url an example of this would be for use in WPMU) but others didn’t well it took an hour of explaining before they said they couldn’t do it because the servers were managed which we all know is absolute rubbish.

In January of 2009 they illegally took a direct debit which we explicitly kept telling them not to, as a result we incurred a charge from our bank because it was processed days before we had funds available. Their response is they can’t do anything because it’s automated, well in the UK it is illegal to take a Direct Debit when they are not given permission and instructed to cancel it. Our bank won’t give us the charge back so we are contemplating legal action against them for theft. So we moved them to Paypal for billing and told our bank to never allow them the opportunity to take payment again.

Anyway we moved our servers away and we started moving our domain names well now they keep trying to bill us for domains that are not under them as a registrar. We knew they would try for payment and so revoked their access to do so with Paypal also. This is what they sent us:

We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.

Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.

To update your 1&1 account limit,

1. Please log into your Control Panel at https://admin.1and1.co.uk, using your account number or a domain name from one of your packages and your password.

2. On the ‘Account’ page, go to ‘User Settings’ > ‘Payment Method’ and then select ‘PayPal’.

3. Click on ‘Go to PayPal’ and update your ‘1&1 PayPal Account Limit’ by ticking the ‘PayPal Billing Agreement’ box.

For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.

We will be glad to help you with any questions you may have.

Best regards,

Your 1&1 Team
www.1and1.co.uk

1&1 Internet Limited - Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom

To which I replied (Keep in mind I’ve already had a long dialogue with, e-mails, telephone calls and still I wasn’t getting anywhere):

I regret to inform you that your a bunch of idiots.

Most of the domains your trying to charge me for, you don’t have because I moved them to another registrar a while ago.

I can’t wait till I’ve finished moving all my services away from you.

Kindest Regards
Timothy Bowers.

 And their reply to this:

 

Dear Timothy Bowers, (Cust: ********)

Thank you for your email.

Your account has not been cancelled and is still active.

If you have any further questions do not hesitate to contact us.

Kind regards
Esham Azim
Billing Department
1&1 Internet Ltd.

And another reply from moi:

Stop being so stupid.

Those domains are with another company.

STOP BEING A JACK ASS.

Kindest Regards

Timothy Bowers.

Yawn…. Some more from them:

We contacted you regarding a declined payment or an expired credit/debit card and have not yet heard back from you.
Our records indicate that there is an unpaid balance in your 1&1 customer account no.: ******** as listed below.

A recent payment may not have gone through due to a simple error, such as an expired credit card, incorrect payment details or incorrect settings in your PayPal account.

Please update or correct your billing information in your 1&1 Control Panel within the next 7 days to avoid any downtime of your package.

In order to update or correct your billing information, please go to https://admin.1and1.co.uk and follow these instructions:

1. Please log into your Control Panel using your account number or a domain name from one of your packages and your password.

2. On the ‘Account’ page, click on ‘User Settings’ > ‘Payment Method’ and select the payment method that you are currently using.

If you are using a credit card, select ‘Credit Card’ and proceed as follows:

Check that your payment details are correct. If they are correct as is or if you re-enter the same credit card details, please send a reply to this e-mail confirming that you have checked the current information and no update on your part is required. We will then charge the outstanding balance as indicated by your chosen payment method.

If your payment details are incorrect or outdated, please update your information and click on ‘Save’. There is no need to contact 1&1 as a new debit will be attempted automatically.

If you are using a PayPal account, please select PayPal and then click ‘Go to PayPal’.

Log into your PayPal account and verify your data under ‘My Account Profile’.

Please make sure to update your information in the next 7 days to avoid downtime. If we do not receive full payment in 7 days, we will freeze your 1&1 package(s) in accordance with our terms and conditions. If your package(s) are frozen is will take up to 1 business day to reactivate them once the matter is resolved.

Please be aware that if this matter is not resolved, you may be sent to a debt collection agency. If the account is sent to a debt collection agency a £15.00 charge will be added to the unpaid balance.

For further details, please find attached a payment reminder note in PDF electronic format. It can be opened and printed with the help of the program Acrobat Reader (download Acrobat Reader: http://www.adobe.com/products/acrobat/readstep.html).

For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.

We will be glad to help you with any questions you may have.

Thank you in advance for your prompt attention to this matter.

Best regards

Your 1&1 Team
www.1and1.co.uk

Hmmmm surely something is wrong here because obviously I did, and they replied to it. duhhh!
So another e-mail from me to them:

I’m not paying because you are not the Registrar of most of those
domains!!!!!!

Timothy Bowers

Guess what? Yeah you got it, some more from them:

Dear Timothy Bowers, (Cust: ********)

Thank you for your email.

Just to inform you that the outstanding amount (£44.77) on your account,
is for the renewal of your domain names: yorkshireparanormal.net,
yorkshireparanormal.com, ghosts-uk.co.uk, northernparanormal.com,
hauntedengland.co.uk which are still registered with 1and1.

If you have any further questions do not hesitate to contact us.

Kind regards
Laure Mukoswa
Billing Department
1&1 Internet Ltd.

So I sent another which was the last one (11th May 2009) with no reply from them:

No they are not registered with you!!!!

Look at the whois database and it will show you that you are not the
registrar:

http://whois.domaintools.com/yorkshireparanormal.net

http://whois.domaintools.com/yorkshireparanormal.com

http://whois.domaintools.com/northernparanormal.com

http://whois.domaintools.com/hauntedengland.co.uk

http://whois.domaintools.com/ghosts-uk.co.uk

So how you can not comprehend that this bill will not be paid because
you are not the registrar is beyond me!!!!

Yawn your illegal activities really do become tiresome. You still owe me
money for illegally taking a direct debit at the beginning of the year.

Kindest Regards

Timothy Bowers

They are also now trying to do it for another domain name so I sent them this:

This is another domain name which is registered with another registrar.

Get a grip, this is pathetic.

http://whois.domaintools.com/ghosts-uk.com

Kindest Regards

Timothy Bowers

I really hate how much time this wastes for me, if it’s not one company it’s another. Currently we’re also taking legal action again Concept Solutions because of a incompetent job done on our garage, I really don’t want to go through this with One And One but it seems they may leave me little choice…………….

Possibly to be continued…..

All in all I’ve had some 15 to 20 people who’ve contact me with similar complaints about YES LTD, some had agreed to have their story published but then backed out, others didn’t wish to because of their continuing working relationship with YES LTD.

I have to note though that I’ve seen little if any complaints about the American counterparts who distribute these machines and I wounder why. Some suggested different climates cause didn’t issues for machines which I can appreciate and then another suggestion was made that perhaps it was relating to the actual training given. I’ve had two offers from people whom believe they can offer sound advice to make this machine work as expected, one has offered to give me some kind of tuition over the phone to get me on the right track.

Because of these offers I’ve decided that perhaps the machine should be given another go, so I’ve started to source a new print head because no doubt this one will be no good now, although I will test it first, I’m also trying to find a source for dampers and await some feed back from a company. I’ve also found a new supplier of DTG inks within the UK which seems very promising indeed.

I’ve received a fair bit of advice who a chap in the UK who runs what seems a fairly successful company with this machine although he’s had many, many issues and blatently also thinks very little of YES LTD. I believe he also still screen or silk prints for larger orders (this is his heritage into the fabric printing world).

No doubt it will take a while for me to find all the funds required for this, so I’m not sure at what point this year it will happen, but when it does I guess I’ll be going back into business.  I’m a little more optimistic this time based on the advice I’ve received and this whole recession thing isn’t of major concern to me.

On a side note, a few weeks ago my domain registrars forwarded me a mail, it seems YES LTD were trying to find out the webmaster of this site, but my registrar refused to divulge my details and just passed it to me. I replied to YES LTD politely reminding them who I was and asked how I could help them. So far, no reply!

And finally to add, it seems only moments after YES LTD supplied us with the DTG Kiosk, they launched a new version called the DTG Kiosk HM1 (HM-1) , maybe they were just eager to throw the older model out of the door at as quicker pace a they could so then they could entice the companies back with a newer version within months. (They still stock the DTG Kiosk as well).

http://www.magentocommerce.com/blog/comments/magento-version-120-is-now-available/

I did however have some issues which required resolving in order to use the new downloadable products and various options in the system config settings when upgrading from 1.1.8.

If you get an error looking like the following then just complete the instructions below:

Warning: include(Mage/Adminhtml/Model/System/Config/Backend/Catalog/Search/Type.php) [function.include]: failed to open stream: No such file or directory in /htdocs/app/code/core/Mage/Core/functions.php on line 73

For some reason the upgrade in Magento Connect doesn’t create some directories and the new files required hence the ” failed to open stream: No such file or directory” message, because it simply can’t find what it’s looking for.

Simply download the full package from Magento for 1.2 then upload some folders, I found by uploading the following two (the ones missing in the above message) resulted in more errors:

app/code/core/Mage/Adminhtml/Model/System/Config/Backend/Catalog/

app/code/core/Mage/Adminhtml/Model/System/Config/Source/Catalog/

So…….. To save me more headaches I just grabbed all the folders in the root for Magento and uploaded them, when my FTP asked me to confirm overwriting I choose “No To all”, it then proceeded to upload the files that the upgrade for some reason missed. (Just make sure you don’t overwrite your settings and such, choosing no to overwriting will ensure you only upload files not currently on your server).

You might need to set the permissions recursively again! (In the CLI: chmod -R 777 htdocs (Or wherever the your root magento install is))

On my return it was starting to get dark and she was still there, so I decided I’d drop my mother and aunt off first and then come back after all it was only 5 minutes or so away.

Now this is not the first time I’ve done this sort of thing, the other month a chap out side was struggling to get his car going so I went out then drove him to petrol station to get a fuel canister filled up and then back, a few months prior to that I pulled over on a country lane to offer assistance to another driver with a flat tyre. It’s just the sort of thing I do because I’d like to think if one of my family or I ever needed help then someone would offer it.

Anyway, so Helen and I returned back to where the car was and the lady was sat in, I walked up to the window and offered my help to change her tyre, well it seemed she’d managed to get hold of her son and he was on his way I insisted I could help if she wanted but she said no and thanked me. She also stated that I was the second person to stop and offer help.

So two people in total stopped to offer help, lets do a little math here.

Busy road, perhaps 100 cars going on 1 side ever 5 minutes, I was gone maybe an hour so that’s approx 1200 cars on one side of the road which never even thought a stranded driver might need help, perhaps they never saw the flat or the fact that the car was parked at an obscure angle as if it had turned around to park in the middle of the road pretty much on the exit of a road junction.

* These numbers are rough, there could have been a lot more. It was probably something more like 1 every second or 2 so 60 a minute is 3600 an hour.

This just seems to tie in with the whole Woolworth’s post I made, people are only bothered about themselves and what they can get out of everything. Now just imagine if that was your aunt, gran, mother, sister, daughter, son, brother, father, grandfather or uncle, wouldn’t you want someone to help them?

Disgusting if you ask me!

They made the excuse of “that’s how the bin comes off the truck” so they can just toss it over to one side.

That’s OK though because next week I’ll be doing the exact same thing, only difference is the bin will be heavier due to the rubbish being in it and I’ll continue to do this for a long time to come, oh joy, what fun!

Really Dumbbin Men, Sorry Dustbin Men - Part Three

Dumbbin Men, Sorry Dustbin Men - Part Two

Dumbbin Men, Sorry Dustbin Men

In January of 2007 we contact Concept Solutions to repair a simple garage roof, it seems that their keen eye for odd job men who don’t seem to have any high level of skill is key in their day to day running of the company.

Up until 2008 we tried dealing with them on the phone but it was rather apparent we were getting nowhere so we moved onto letter as this was a more credible source of proof we had been patient and willing to let them correct the issues at hand, the last letter was recorded delivery, anyway here are the letters we sent them:

Note: Although my letters may seem a little harsh at first, this was due to the issue already taking over a year to resolve and still this company were incompetent and dragging their feet.

Timothy Bowers

xx xxxx xxxxx

xxxxx,

xxxx,

xxxx xxx

 

23^rd July 2008

 

RE: Work conducted at xx Windmill Ave.

 

Dear Mr Mason & Concept Solutions.

 

It has become rather apparent that you are incompetent and unable complete a simple job. If I don’t receive a satisfactory reply and proof that you have at least started making provisions to correct your mistake within 14 days, I will start to make this issue public knowledge, accompanied by images of your job as proof. I presume you are also aware of my ties to highly searched and indexed websites. In addition we will also seek legal representation.

 

I am informed by a representative of Concept Solutions that I should write this letter to you and also send a copy to them for records during an internal investigation into your poor conduct. As a franchisee you work for and represent the interests of Concept Solutions.

 

When we hired your firm to for the original job on our garage roof, we didn’t hire a sub-contractor, we hired Concept Solutions, we hired and dealt with you ‘Richard Mason’. You in turn hired a sub-contractor to represent your interests.

 

I will now detail the issues. At the beginning of 2007 Concept Solutions was contacted for a quotation relating to a damaged roof. Your quotation was acceptable to our insurance company and you where charged with the job at hand. You arranged dates, I believe about 3 in total and all of them missed although on two occasions, two different sets of builders came to reassess the job. Finally the job began with some flimsy materials, your workforce secured it with one (1) wooded beam. I questioned if this rubber based material would be suitable for a flat roof, and if it had sufficient support. I was given your companies assurances that this was made to last and that I shouldn’t have issues.

 

Water then started to accumulate on the roof during rainy weather. Funny enough in the parts of the roof with no support and because the roof material was rubber based it started to flex a little where the water had accumulated slowly placing more and more strain on the roof.

 

I then informed you ‘Concept Solutions’ of this issue. You sent out the original builder back out again and he placed in more support towards the back of the garage. But the material was already out of shape and still lacked further support to the front of the garage. And guess what, yes this is a rhetorical question and yes water did accumulate again.

 

We went on vacation over Christmas and on returning the roof had given way in the area’s with no support and the area’s that had already been misshaped by rain. The water accumulation caused by your work was just too much for your shabby job.

 

I don’t have exact dates to hand but it wasn’t until February maybe even late March that the roof was replaced with a concrete solution, you may also note that the first appointment was missed. We couldn’t access the garage because of where the roof had caved in from lack of support it had blocked the garage door from the inside.

 

In your words “I have to admit this certainly isn’t one of the better jobs we’ve done”, was this an understatement or was it in fact up to your usual standards, missed appointments, incorrect materials, lack of structural support.

 

Once access had been gained, we realised all the personal belongings stored in the garage were ruined, this included items we had stored for friends. It was requested that you provide at least two (2) skips, a cleaning service and compensation to which you agreed after confirming yourself that the job was done incompetently.

 

If you had acted promptly, we may have been possible to salvage and save a lot of the things in the garage, however true to your ever evolving colours, you acted slowly and incompetently.

 

You ‘Richard Mason’ arranged a date to come and clean the mess, one which you cancelled and arranged a week later. At least this time you informed me of the cancellation unlike all previous failed appointments with Concept Solutions.

 

A skip turned up (1 Skip), you personally turned up with one other member of staff but not as Concept Solutions, this time masquerading as a cleaning company which I believe was ‘ServiceMaster’ I have a business card somewhere and can confirm if needed.

 

You then went through the garage clearing away the still water which was brown and murky with a stench worse than any I had smelled before, covering personal belongings and the live vermin which ran around in there. You threw away some personal items we could never get back again and items our friends and other family members could never ever see again.

 

Amongst those were photo’s of our friends baby, their belongings were stored whilst they moved house. Now they have no photo’s of their child as a baby at all. Photo’s of my brothers child, these were not replaceable and now our family only have one or two photo’s. Our memories in pictures have gone for ever. Baby cloths, and toys too. The more physical stuff, cloths, sofa’s, TV’s, PC’s, washing machines and much more.

 

There was a full garage of stuff from front to back and floor up, all ruined because you and your company ‘Concept Solutions’ where incompetent at your job and you admitted this on numerous occasions.

 

That day you filled the skip and still half the garage remained but you informed me you had to leave by two so would return the following week to complete the job but you didn’t. Your now claiming your insurance company believe your employee should pay. But remember, we employed you ‘Concept Solutions’ not anyone else, we agreed to you completing the job.

 

I couldn’t give a damn who pays for this mess, but one of you will. I have photo’s of every stage of your job and I will make them public, I will also seek legal action.

 

Here is what we now expect:

 

Compensation: £15,000

Return Fee Of Job: Some £900

Storage Fees: £27.50 per week x 24 weeks = £660 - Approx

 

The storage fees are based on the prices listed at http://www.admiralstorage.co.uk/ they compare space to the size of a vehicle, I believe I’ve under estimated the actual cost here.

 

The storage fees are based on there being 4 weeks in every month which is not quite accurate. They are taken from the beginning of January when your unsupported roof finally gave way, thus making the valuable content in side nothing more than lost memories and personal belongings. At this point because you delayed acting, I believe the the damaged and irreplaceable content became yours and it is for this reason I’m charging you a storage fee.

 

The compensation will will be used to purchase items which are replaceable, cover the cost of a real cleaning company, skip hire, replacement of the flooring used within the garage which is now of no use.

 

Be assured that should I be forced to take legal action I will be asking for double this amount for damages, emotional stress, storage, loss of earnings, risk of being affected and infected by bio-hazardous material and vermin, plus legal expenses.

 

I have images of the job which also show your incompetence.

 

As mentioned previously I expect a satisfactory reply within 14 days, I also expect proof that you are taking every action to reimburse us for our loss, inconvenience, chance of contracting disease through water which had been stood for months on end, live vermin. Our pets that live here and children that visit could have also been infected from this live vermin and/or stood water.

 

If you act promptly and reimburse us for our loss with suitable compensation, I will refrain from taking legal action and making this public, my patience has been strong so far, but I warn you that after a year and half it is running very thin.

 

Kind Regards

Timothy Bowers

Timothy Bowers

xx xxxx xxxxx

xxxxx,

xxxx,

xxxx xxx

 

9^th August 2008

 

RE: Work conducted at xx Windmill Ave -Garage Contents

 

Dear Mr Mason & Concept Solutions.

 

Thank you kindly for your letter dated 8^th August 2008. I note that yet again you leave things until the last possible minute in an unacceptable and unprofessional manner. It was two weeks since my first letter!

 

In your letter you cast blame to your sub-contractor, however may I remind you sir that did not hire your sub-contract. We hired Concept Solutions, you where the one who assessed the original work and you where the one who failed to meet appointments, you are also the one whom took our money.

 

I’m sick and tired of hearing your apologies they make me feel sick to the bone. You had already accepted blame on numerous occasions but yet again your trying to find more ways to worm out of this complete mess your company has made.

 

We employed your company as we believed you where capable of simple tasks, however it seems lack of basic structural support lead to this. When I last spoke with your contractor he informed me you provisioned the materials and to him he may only use the cheap rubber like material which was no good for a flat roof. Despite my questioning this at the time, you instructed him he must use the materials and there were no other options. So regardless of how you look at this the fault and blame is still with you, the company we paid to fulfil the work.

 

For your personal reference, I will also include a copy of the letter I have drafted for Mr Gilvier.

 

Kind Regards

Timothy Bowers

Timothy Bowers

xx xxxx xxxxx

xxxxx,

xxxx,

xxxx xxx

 

9^th August 2008

 

RE: Work conducted at xx Windmill Ave -Garage Contents

 

Dear Barry Gilvier.

 

As you are aware Concept Solutions employed you to complete the work quoted for our garage roof. Which turned out to be a poor job leading to the ruin and loss of thousands of pounds of personal belongings and irreplaceable items.

 

Mr Mason informs me that the responsibility is with yourself despite it being him who instructed you what materials to use and despite my reservations at the time that expressed. Last time when we spoke you said the fault was his for forcing the use of inappropriate materials and not providing funding for the structural support it would need. He proclaims it is in fact your fault, your negligence and incompetence this issue has arisen.

 

I really couldn’t careless who you both want to blame, I just want this fixing and suitable compensation. I believe Mr Mason has already apprised you of the situation and therefore I will not waste more of my time detailing the issue at hand. Should you require a copy of my original letter to Mr Mason dated 23^rd July 2008 then please let me know so that I can forward a copy, however if Mr Mason was at all competent he would of done so already.

 

Please note my time has been wasted enough on this matter, and as such is now billable.

 

I look forward to your reply.

 

Kind Regards

Timothy Bowers

Timothy Bowers

xx xxxx xxxxx

xxxxx,

xxxx,

xxxx xxx

 

15^th October 2008

 

RE: Work conducted at xx Windmill Ave - Garage Contents

 

Dear Mr Mason & Concept Solutions.

 

I have now sought legal advice, I’ve presented the photographic evidence and proof of my correspondence via both E-mail and Letter, I can also provide proof of telephone calls via a phone bill. Based on this we’ve been advised that we have strong case against Concept Solutions.

 

Further more they inform me it is in fact Concept Solutions whom are liable as it you the company we paid for services and not your sub contractor as you and your staff keep advising.

 

I no longer have patience for your games, my last letter was ignored and also my E-mails. Please be aware that electronic communication can be tracked it either reaches your inbox or it bounces and so far I have no returned mail. For those reasons I’ve chosen to register this mail as proof of your receipt.

 

I’m also informed that legally I can bill you for clean up and storage because you’ve so far failed to remove the waste you’ve created.

 

Based on the confirmation and advice we’ve received about having a strong case against Concept Solutions and Richard Mason we will take further action.

 

To prevent this action and information being made public I’m advising you that you have 14 days from receipt of this letter to fix the roof that is still leaking due to poor workmanship, propose suitable compensation which would include further charges since my previous letters, remove the waste, clean the garage appropriately and replace the inside flooring.

 

If you fail to respond on this occasion or you do not give a satisfactory reply then I will file legal action against both Concept Solutions and Richard Mason acting as Concept Solutions at a non negotiable figure.

 

I look forward to a prompt and satisfactory reply this time.

 

Kind Regards

Timothy Bowers

And now we’re about to start legal proceedings, we’ve given them much longer than the 14 days specified and they’ve chosen to ignore our communication.

Here’s is an image of the flexible material they first used which also shows where water accumulated and started to seep through due to lack of support:

The roof got a lot worse and was eventually replaced by them using a concrete corrugate instead.

If you need to take legal action against Concept Solutions or  another company then you can do it at a reasonable cost, for more information please see the following link for a government website:

http://www.moneyclaim.gov.uk

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

Looks like I’m spending yet again more quality time on the phone complaining to the council again this week. They most certainly won’t be getting any tip this Christmas unless the tip is “Do you job properly” and they want lessons on how be a refuge collection person.

Part one and two:

Dumbbin Men, Sorry Dustbin Men - Part Two

Dumbbin Men, Sorry Dustbin Men