Available Jobs from ChooseTulsaJobs.com

Universal Banker-21st and Lewis

Sat, 19 Mar 2011 4:20:6 CST

Universal Banker-21st and Lewis

Job ID:   2011-3747
Location:   US-OK-Tulsa
Branch/Office:   61st & Yale
Average Hours per Week:   40
Work Schedule:   Mon-Fri 8-5 Rotating Sat
Posted Date:   3/18/2011
Category:   Consumer Banking - Branch Banking

Job Details:
 
Overview:

The Consumer Banker is primarily responsible for retaining and expanding customer relationships and solicits new retail business from existing and prospective customers by offering bank products and services while maintaining service standards and transaction responsibilities. Consistently meets or exceeds the customer's and prospect's expectations.

Responsibilities:

Discusses and identifies customers needs with customer to develop profile; sells a full range of retail products/services such as deposit accounts, retail loan services, credit cards, safe deposit boxes; opens new deposit accounts; originates and closes retail loans and small business loans/lines up to $100,000; meets or exceeds established branch Lift/profitability objectives.
Cross sells a full range of consumer banking services to existing and potential customers through proactive customer techniques in order to promote new business; targets customers through extensive customer profile research; identifies and calls on existing or prospective customers; recognizes prospects and obtains appointments utilizing outbound telemarketing telephone techniques.
Identifies other cross-sell opportunities and refers customers and prospects to the Investment Center, BOk Mortgage, Treasury Services, Trust, Commercial Banking, etc.; develops and maintains a continual referral network with tellers, customer service representatives, Commercial Lending, PFS, BOSC, and external contacts.
Branches that do not have Customer Service Reps may have additional customer maintenance duties such as resolving a variety of simple to complex customer problems, account balance discrepancies and account inquiries. 

Qualifications:

This level of knowledge is normally acquired through completion of an Associate's Degree in a business related field or 3+ years equivalent experience in retail sales, customer service, or teller operations. 

 

Working knowledge of bank operations and/or retail sales operations

General knowledge of consumer lending and regulatory requirements
Excellent sales skills both in person and via telephone 
Ability to communicate effectively and courteously, and to gain information from individuals/customers 
Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts
Working knowledge of PC; good 10 key skills
Good interpersonal and team building skills  

Preferences:

 

Sales aptitude/self-motivated/goal oriented

General knowledge of retail banking products, services and delivery systems

Previous customer contact experience

 

Assistant Branch Manager-City Plaza

Sat, 19 Mar 2011 4:20:6 CST

Assistant Branch Manager-City Plaza

Job ID:   2011-3746
Location:   US-OK-Tulsa
Branch/Office:   City Plaza
Average Hours per Week:   40-45
Work Schedule:   Mon-Fri 8-5
Posted Date:   3/18/2011
Category:   Consumer Banking - Branch Banking

Job Details:
 
Overview:

This position is primarily responsible for assisting the Branch Sales Manager in overseeing the sales and operational functions of the branch; performs a variety of duties to retain and expand customer relationships; ensures quality customer services are provided; consistently meets or exceeds the customer's expectations.

Responsibilities:

Manages the day-to-day branch teller and customer service operations including research and resolution of the most complex problems; assumes management responsibility in the absence of the Branch Manager.
Performs the required duties to open new deposit accounts, completes consumer loan applications, and closes consumer loans, providing quality customer service.
Assists the Branch Manager in developing and implementing a program for consumer business development and sales promotion for the assigned branch; provides leadership for the in-branch consumer sales activities; prepares materials for meetings and encourages staff participation.
Exercises the usual authority of an assistant manager concerning staffing, scheduling, performance appraisals, promotions, and employee salary recommendations to achieve maximum operating efficiency.
Ensures account retention through quality customer service, sales and referrals by setting individual and team goals, conducting regular service skills review meetings, employee cross-training and promoting regular employee feedback.
Ensures the development of department programs to comply with internal control/audit and security policies and procedures.

Qualifications:

This level of knowledge is normally acquired through completion of an Associates degree in a business related field and 1 year supervisory experience in a financial institution or equivalent experience of 4 years. 

Working knowledge of financial products and services
Good interpersonal skills including oral and written communication skills, sales and customer relations skills
Basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts   
Working knowledge of PC 

Preferences:

Supervisory Training (EEO, Affirmative Action, Performance Counseling and Sales Training)
Prior consumer banking/customer service/teller experience
Sales aptitude/self-motivated/goal oriented
2 years experience in retail sales

Retail-Marketing Coordinator

Sat, 19 Mar 2011 4:20:6 CST

Retail-Marketing Coordinator

Under general direction is responsible for primary research and retail development support to the Economic Development Department and performs other related assigned duties.

Position Code:  6304-0001SN
EDREM, Economic Development
Pay Code:  AT-32 / Salary Range:  $2,997 - $5,190/Mo.

Essential Job Functions:
Assists the City in its efforts to attract new and appropriate retail business and industry marketing opportunities

Develops and implements the delivery of specific outreach efforts to target special population groups focused on the retail and real estate sector, including public awareness and education programs

Serves as a resource and liaison between the City's Economic Development Department, other City departments, boards, agencies and real estate development community, establishing and maintaining partnerships to promote and develop the city's economy

Develops methods and techniques for accomplishing improved communication between the City and the commercial development general community

Researches, compiles and analyzes data in order to assess cost, operational feasibility, project viability and outcome regarding prospective retail development

Establishes and updates community profiles and real estate inventory to include data on businesses and community demographics, building or development site availability, land costs and lease rates, long and short-term financing, utilities and other related community information

Assists in appropriately expanding the use of the City's website as a communication tool

Actively recruits retail businesses to reduce vacancies in various parts of the community and target identified businesses

Creates, organizes, maintains and disseminates information regarding provision of public infrastructure and subsequent commercial and residential development

Acts as an ombudsman among City departments, applicants and other agencies to streamline development projects

Assists individual retail tenant and property owners through personal consultation or identification of professional consultants, including recommendations for promotional activities and special events

Plans, schedules and coordinates the development, implementation, monitoring and evaluation of retail development programs and projects, including initial planning, community involvement, acceptance and implementation with project timetables

Develops and make economic development presentations to various community groups, businesses and agencies/organizations

Researches and analyzes retail development issues and prepares comprehensive reports

Responds and resolves difficult citizen inquires and complaints

Reports to work on a regular and timely basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Minimum Qualifications: 
Graduation from an accredited college or university with a bachelor's degree in economics, business administration, marketing or a related field and two (2) years of experience in economic development, real estate, retail, marketing or related activities; or an equivalent combination of training and experience, per Personnel Policies and Procedures, Section 128.

Good knowledge and understanding of the principles, practices, issues, programs and resources for economic development, business assistance and retail; good knowledge of public/private sector marketing and promotional approaches to stimulate/promote economic activity, including website development and social media outlets; some knowledge of commercial recruitment/retention methods, real estate, land use planning/development processes, economic incentives, research/analysis and statistics applicable to retail or real estate marketing; and some knowledge real estate or business development; knowledge of program planning, monitoring and evaluation principles, practices and techniques.  Ability to plan and coordinate marketing research and dissemination for the retail sector with local community and government organizations, meeting established parameters; ability to facilitate priorities and program objectives, providing support on economic development issues; ability to communicate effectively, both verbally and in writing, maintaining effective working relationships with individuals, businesses, general public and internal/external agencies; and ability to independently research/analyze data/information. Applicant must possess skill in the use of computers and related software applications.

Physical Requirements: 
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 10 pounds; and may be subject to walking, standing and sitting; and vision, speech and hearing sufficient to perform the essential tasks.

Licenses and Certificates: 
Possession of a valid Oklahoma Class "D" Operator's License.

Skills Tests Required:
Writing and/or physical skills assessments may be administered as needed for each position.

Working Environment: 
Working environment is primarily indoors in an office setting; may require working evenings and weekends and traveling to attend meetings and visit development/business sites.

Project Manager II

Sat, 19 Mar 2011 4:20:6 CST

Job Description
Job Title: Project Manager II
Job ID: 7922
Location: Tulsa
Full/Part Time:  
Regular/Temporary: Regular

Responsibilities:
Responsible for managing complex IT systems projects across multiple departments, managing project teams consisting of contracted, outsourced and DTG team members, ensuring  customer requirements have been captured and documented, and preparing project plans and associated documents.

The organizational impact involves delivering on time, on budget, value-added projects for the company.

1. Initiate, plan, and control projects by establishing the project team, driving project execution, assigning tasks to team members, facilitating the allocation of resources through the appropriate delivery directors,  tracking project progress, and resolving issues that impact task completion or success.
2. Oversee and participate in the preparation of project documentation including charters, plans, schedules, status reports, earned value, appropriation requests, technical specifications, and implementation plans. 
3. Initiate and direct project close-outs and post-implementation reviews with departments to assess product development and implementation and the resulting efficiencies.
4. Manage project schedule and budget including reconciling resources forecast with actual resources utilized; submit critical issues to Manager or Director for resolution; ensure program projects adhere to Software Development Life Cycle (SDLC) methodology and project management best practices.
5. Assess customer needs to define project parameters and establish the most effective communication methods for updating project progress and needs to team members, managers, and executives.
6. Perform related responsibilities as required or assigned.

Qualifications:

Knowledge and Skill
Strong interpersonal skills.
Ability to clearly express technical concepts both orally and in writing.
Thorough knowledge of computing technologies, standards and disciplines.
Ability to determine and balance project cost, quality and schedule.
Strong team building and motivational skills.
Knowledge of MS Project.
Excellent project leadership skills with proven ability to plan, coordinate, and complete tasks and work on multiple projects simultaneously.

Required Education/Experience
Bachelors Degree in Computer Science, Business Administration, or a related field.
At least five years of related project management experience.
Project Management Professional Certification desired.

**Direct applicable experience may be substituted for a degree at a rate of two years experience for each one year of education.

DTAG Marketing Statement
Dollar Thrifty Automotive Group, Inc., a Fortune 1000 company and leader in the rental car industry, has its corporate headquarters in Tulsa, OK.  We respect and value our employees, and recognize that they are the key to our success.  We strive to provide a positive work environment and recognize and celebrate our achievements.

DTAG Marketing Statement
Dollar Thrifty Automotive Group, Inc. Employee Benefit Plan provides a very comprehensive and industry-competitive health care benefit package to employees including medical, dental, vision, basic life insurance, accidental death and dismemberment insurance, supplemental life insurance, as well as short term and long term disability insurance.

The Plan also provides for a Health Flexible Spending Account and a Dependent Flexible Spending Account. In addition to the benefits described above, Dollar Thrifty also offers a 401(k) Retirement Savings Program that includes an employer match.

The Dollar Thrifty Employee Benefit Plan allows you the flexibility to elect benefits that best fit your individual and family needs.

Equal Employment Opportunity

Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.

Closing Statement
Thank you for your interest in Dollar Thrifty Automotive Group, Inc.  We appreciate your visit to our Career Site.  If you have interest and would like to be considered for any of our career opportunities, please apply on-line.

Designer Drafter - 1260

Sat, 19 Mar 2011 4:20:6 CST

FW Murphy, a provider of modular electronics, instrumentation and controls for engines and engine-driven equipment, is seeking a Designer Drafter for our Tulsa, Oklahoma facility.  This position is responsible for handling Design Change Notifications, drawing updates for both new and sustaining products.  Will offer support for cross functional teams as required. 

Experience requirements:  A minimum of 5 years experience in a Designer Draftsman position using AutoCAD and Solid Works or equivalent 3D software.  Design requirement for simple fixtures and finish detailing from Engineer to released document stage.  Experience with Adobe Illustrator, a plus.  Must have experience with standard drafting practices including geometric tolerance. 

Education:  Technical training  or degree as a designer/draftsman or equivalent experience.

Characteristics:  Must be an organized, self-starting individual that is detail oriented and able to work well with others.  Must be able to support seven (7) Engineers with new and sustaining products.

FW Murphy offers a variety of competitive benefits including:

  Incentive compensation plan

  Medical, dental, vision and prescription benefits

  On-site medical clinic 5 days a week

  Short and long term disability benefits

  Health care and dependent care flexible spending accounts

  Life insurance

  Employee assistance program 

  401(k) Profit sharing with company match

  Paid holidays

  Paid vacation

  Tuition reimbursement program

  Legal care benefits

Mechanical Engineer - 1262

Sat, 19 Mar 2011 4:20:6 CST

FW Murphy, a provider of modular electronics, instrumentation and controls for engines and engine-driven equipment, is seeking a Mechanical Engineer for its Tulsa, Oklahoma facility. This position is responsible for handling Design Change Notifications, drawing updates for both new and sustaining products. 

This individual will support cross functional teams as required.  Day to day activities include writing of test plans and test reports, tolerance stack up studies, geometric tolerancing, and knowledge and use of standard drafting practices.

Educational Requirements:  BS Degree in Mechanical Engineering

Desired Experience:  Solidworks or 3D design package experience is a must.  Intern experience in a design or design support position; engineering design experience is a plus.

Characteristics:  A desire to work with sheet metal, plastic and die cast molding as well as fixture design with manufacturing support.  Must be able to work well with others, must be an organized and self starting individual that is detail oriented, and must work well in a team environment.

FW Murphy offers a variety of competitive benefits including:

  Incentive compensation plan

  Medical, dental, vision and prescription benefits

  On-site medical clinic 5 days a week

  Short and long term disability benefits

  Health care and dependent care flexible spending accounts

  Life insurance

  Employee assistance program 

  401(k) Profit Sharing with Company match

  Paid holidays

  Paid vacation

  Tuition reimbursement program

  Legal care benefits

Environmental Lab Technician - 1261

Sat, 19 Mar 2011 4:20:6 CST

FW Murphy is a provider of modular electronics, instrumentation and controls for engines and engine-driven equipment.  We are seeking an Environmental Lab Technician for our Tulsa, Oklahoma facility.  This position is responsible for running tests strictly to test plan, writing reports and documenting results of tests performed.  Selected candidate must be patient, disciplined and consistent in carrying out test activities.

Education and experience requirements include:

         Technical degree in electrical and/or mechanical related field or equivalent experience

         Intern or previous lab technician experience in a testing environment or with electrical and mechanical devices, a plus

         Must be fluent with Excel and Word

         Must be able to read and interpret drawing information

Desired characteristics:

         Able to work well with others

         Must be organized and a self-starter

         Must be detail oriented and able to work in a team environment

         Must be willing to learn and grow within the organization

FW Murphy offers a variety of competitive benefits including:

  Incentive compensation plan

  Medical, dental, vision and prescription benefits

  On-site medical clinic 5 days a week

  Short and long term disability benefits

  Health care and dependent care flexible spending accounts

  Life insurance

  Employee assistance program 

  401(k) Profit sharing with company match

  Paid holidays

  Paid vacation

  Tuition reimbursement program

  Legal care benefits

Human Resources Administrator - Full-Time

Sat, 19 Mar 2011 4:20:6 CST

Title: Human Resources Administrator

Reports to: VP, Human Resources

Salary: $45,000-$50,000

Position: Full-Time Temp-Hire

Job Summary:

Local Construction Company is seeking a FT HR professional to working in their HR department. The company is a locally owned and operated multi-million dollar company. The position will be replacing an employee who resigned. The company offers exceptional salary and benefits packages to all of its employees. Total employees are over 2000.

Duties and Responsibilities:

Administer employee changes, including new hire, I9/EVerify verification, promotion, transfer, pay change, and termination actions and maintain employee records and HRIS system files.

Serve as liaison between the insurance carrier and employee on disability benefit claims, and administer other associated benefits (e.g.,FMLA, payment of insurance premiums, workers compensation coordination, etc.).

Determine benefit eligibility, prepare and complete all employee benefit enrollments, changes, terminations, 401(k) loans and other benefit related transactions for individual employees in conjunction with normal payroll cycles and enrollment periods. Conduct 401(k) enrollments during enrollment periods in accordance with plan provisions.

Analyze, prepare and review all related employee benefits data to ensure accuracy and compliance with all applicable plan provisions and Federal guidelines. Review and approve all payroll deductions for accuracy.

Prepare, balance and issue all employee benefits related payments to outside parties including, monthly premium payments, flexible benefit plan contributions, etc., for all employees.

Prepare various reports as required including monthly benefits billings to operating entitles, termination reports, selfbilling reports for individual operating entities and insurance carriers, etc., ensuring accuracy and timeliness, as required.

Participate in the annual open enrollment process including distribution of enrollment materials, conducting employee enrollment meetings throughout the organization, processing annual enrollment changes as submitted by employees and updating various information with insurance carriers and/or the companys insurance broker as required.

Provide initial COBRA eligibility information to the COBRA Administrator so that COBRA notices are sent to eligible individuals in a timely manner. Provide initial general COBRA eligibility notification to newlyenrolled employees in order to provide basic information regarding COBRA eligibility for future reference to covered individuals.

Respond to a variety of inquiries regarding interpretation of company policies, employee benefit plan provisions, etc. from employees at all levels of the organization. Maintain high degree of confidentiality and customer service.

Assist in development of overall HR administrative procedures by recommending improvements or changes when deemed necessary for greater efficiency. Periodically update HR desk reference manual and crosstrain with other employees as needed in order to maintain current knowledge of processing throughout the human resources department.

Provide administrative support as required and perform other duties or assignments as directed.

The professional hired will not be responsible for the direct supervision of any staff.

Knowledge and Abilities:

Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve challenging problems.

Strong analytical abilities

Strong oral and written communications skills with the ability to communicate with employees at all levels of the organization.

High degree of attention to detail

Ability to understand the provisions and terminology of employee benefit plans and/or union contracts

Must have a strong work ethic with the ability to work independently with minimal supervision

Must be highly customer service oriented, with demonstrated skill and desire in responding to an resolving problems and issues quickly and accurately.

Experience:

Educational and experience requirements include an associates degree or equivalent

35 years related Human Resources administration experience with a large corporation involving multiple payrolls, multiple HRIS systems, employee groups (some with eligibility criteria variances), and/or operating entities

Proficiency in the use of a personal computer including word processing, spreadsheet, database, and HRIS/automated payroll software (previous ORACLE, View Point, or eCMS highly preferred)

Company Conformance Statement:

In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:

a. Perform quality work within deadlines with or without supervision

b. Interact professionally with other employees, customers and suppliers.

c. Work effectively as a team contributor on all assignments.

d. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical Requirements:

Physical requirements for positions include: arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks. Any physical restrictions should be discussed or noted within the interview process.

Facilities Tech II

Sat, 19 Mar 2011 4:20:6 CST

Facilities Tech II 

Description Performs maintenance service and light repairs in the areas of plumbing, carpentry, painting, plastering, machine service, electrical, tile work, furniture repair, upholstery, welding, and/or vehicle servicing. Understands and performs tasks utilizing blueprints, schematics, equipment manuals, etc. Must present a positive image in the casino and the community.  

Position Requirements:

Gaming License: Must be able to obtain and maintain a gaming license  

Full-Time/Part-Time: Full-Time  

Number of Openings:  

Req Number: FAC-11-00004  

About the Organization River Spirit Casino is one of Oklahomas leading gaming and entertainment facilities and is an economic development project of the Muscogee (Creek) Nation of Oklahoma. The casino opened in 1984 along the banks of the Arkansas River and was the first high-stakes Indian bingo establishment in the state of Oklahoma. Today, River Spirit Casino offers a unique brand of entertainment with an exciting array of gaming, featuring poker, blackjack and over 2700 Class II and Class III electronic machines, as well as exciting promotions and events, huge cash payouts and excellent customer service. The newly expanded and renovated River Spirit Casino features several different venues such as Elements Fine Dining, Rain Bay Cafe, Visions Buffet, Scoreboard Bar & Grill, the Mystic River Lounge with weekly live entertainment, a gift shop, a non-smoking area, a prestigious High Stakes Room as well as meeting rooms, concerts, sporting events and special occasions venue in the Event Center. River Spirit Casino is open 24 hours, seven days a week and offers complimentary valet parking..

As an active community partner, River Spirit Casino provides a positive economic impact for Tulsa and surrounding towns, with over 1,000 employees. Proceeds from gaming operations help to fund a variety of Muscogee (Creek) Nation service programs such as housing, education, elderly assistance and healthcare.

Food Manager

Sat, 19 Mar 2011 4:20:6 CST

Food Manager 

Description:
Summary:

The Food Manager is responsible for managing and monitoring the successful operation of all front of house outlets on a daily basis; assures all accepted standards, policies, rules and regulations are followed and enforced to protect casino assets while maximizing guest safety and satisfaction; prepares detailed financial reports with informative conclusions and recommendations ensuing compliance to established budgets; provides leadership support to team members, to include but not limited to, directing, coordinating, scheduling, organizing and training staff associated with all outlets; and ensures business objectives are met by creating a positive, exciting guest service culture through creation of a work environment conducive to employee engagement and retention.

Essential Duties:

Ensures compliance with gaming policies, rules and regulations, tribal laws, state or federal regulations; establishes and enforces controls to protect the Casino and Nations assets. 

2. Creates an exciting guest service culture by instilling professional, friendly, quick and exceptional service to internal/external guests. 

3. Coordinates with other departments to ensure open communication and the successful implementation of promotions, projects or other activities for the front of house areas.

4. Possesses a thorough knowledge/understanding of alcoholic and non- alcoholic beverages, policies, procedures, laws, regulations and beverage services.

5. Accounts for front of house inventories and portion control; maintains par levels as specified; prepares beverage orders as IAW with established PARS; initiates purchasing, inventory control and P&L transactions efficiently and responsibly; and manages labor cost to front of house/beverage cost of sale.

6. Submits activity reports and monitors operational performance to budget; initiates actions to optimize opportunities or correct unfavorable variances.

7. Manages and delegates effectively; assigns expectations and responsibilities as related to each front of house outlet; and takes appropriate management action when superior or inferior performance is recognized.

8. Prepares business plan and operational budget for departmental soundness.

9. Interviews and recommends employment of personnel; ensures proper scheduling and staffing levels under varying business conditions are realized.

10. Guides and/or participates in the development of training programs that establish, measure, and nurture skills required to perform the work; and maintains knowledge of management, marketing and technological advancements with the industry.

11. Ensures the safety and security of team members and guests.

12. Exhibits conduct which will not discredit oneself and/or the casino.

13. Safeguards the assets of the casino and/or Muscogee Creek Nation.

14. Assumes/performs additional duties as assigned.

 

Position Requirements

Bachelor's degree in culinary, business or related field /or a combination of a culinary degree and related experience preferred.  Five to seven years management experience in a high volume food and beverage operations with multiple venue responsibilities; casino experience preferred.

 

Gaming License: Must obtainand maintain a gaming license through the Office of Public Gaming.  

Full-Time/Part-Time: Full-Time  

Number of Openings: 1  

Req Number: FOO-11-00003  

About the Organization River Spirit Casino is one of Oklahomas leading gaming and entertainment facilities and is an economic development project of the Muscogee (Creek) Nation of Oklahoma. The casino opened in 1984 along the banks of the Arkansas River and was the first high-stakes Indian bingo establishment in the state of Oklahoma. Today, River Spirit Casino offers a unique brand of entertainment with an exciting array of gaming, featuring poker, blackjack and over 2700 Class II and Class III electronic machines, as well as exciting promotions and events, huge cash payouts and excellent customer service. The newly expanded and renovated River Spirit Casino features several different venues such as Elements Fine Dining, Rain Bay Cafe, Visions Buffet, Scoreboard Bar & Grill, the Mystic River Lounge with weekly live entertainment, a gift shop, a non-smoking area, a prestigious High Stakes Room as well as meeting rooms, concerts, sporting events and special occasions venue in the Event Center. River Spirit Casino is open 24 hours, seven days a week and offers complimentary valet parking..

As an active community partner, River Spirit Casino provides a positive economic impact for Tulsa and surrounding towns, with over 1,000 employees. Proceeds from gaming operations help to fund a variety of Muscogee (Creek) Nation service programs such as housing, education, elderly assistance and healthcare.