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  • Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    A recipe for banking success: passion, caring and daring

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

    Read More
Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Writing a non-friction book: Towards a seamless bank lending process

    Geoff Williams Apr 20, 2018

    FinTechs, mortgage brokers and online lenders excel at ease and speed. But some roadblocks demand the human touch banks have in spades.

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  • Ability through agility: Using agile tech strategies to win the customer service race

    Greg Beaubien Apr 18, 2018

    To develop software faster and improve customer experiences, banks are taking a page from the high-tech playbook.

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  • How branch customer and employee analytics can drive enhanced profitability

    Deb Stewart Apr 16, 2018

    The formulas for branch staffing success aren’t accidental. They all add up to customer satisfaction, revenue generation and maximum profits.

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  • Changing the score: How alternative lenders rethink FICO ratings

    Jeanne Pinder Apr 13, 2018

    For years, creditworthiness has hinged on payment history. But a new breed of lenders has added new metrics to the formula.

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BAI Thought Leadership
  • Podcast: How banks will win customers in a "do it for me" payments world

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 24, 2018

    Fran Duggan shares how banks can be the catalyst to exceed customer expectations in the payments world.

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  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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Trends & Innovation
  • A recipe for banking success: passion, caring and daring

    Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

    Read More
  • From saving time to time to save: The role money plays in millennial lives

    Karen Salamone Apr 12, 2018

    Banks and credit unions that get past negative stereotypes will find opportunities to help young adults as they build business.

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