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	<title>Barrett Sales Blog</title>
	
	<link>http://www.barrett.com.au/blogs/SalesBlog</link>
	<description>highlighting emerging competencies in elite sales performance including sales training, sales consulting, sales performance</description>
	<lastBuildDate>Wed, 10 Mar 2010 07:35:25 +0000</lastBuildDate>
	
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		<title>Is a climate of perpetual discounting limiting choice and eroding our quality of life?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/472/value-creation/is-a-climate-of-perpetual-discounting-limiting-choice-and-eroding-our-quality-of-life/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/472/value-creation/is-a-climate-of-perpetual-discounting-limiting-choice-and-eroding-our-quality-of-life/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 07:35:25 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=472</guid>
		<description><![CDATA[Gerry Harvey, (Harvey Norman) was recently bemoaning the culture of discounting in our retail sector. He was saying that retailers had lost the plot and didn’t know how to sell real value anymore.  He said they had fallen foul of a culture of constant discounting as the only way to attract customers, which was tantamount [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why is ‘cheap’ a false economy?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/470/sales-attitudes/why-is-%e2%80%98cheap%e2%80%99-a-false-economy/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/470/sales-attitudes/why-is-%e2%80%98cheap%e2%80%99-a-false-economy/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 01:07:47 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=470</guid>
		<description><![CDATA[Understandably everyone wants to save money, especially in these times, however we need to be aware of falling victim to false economy.  False Economy is an expression that refers to an action which saves money at the beginning but which, over a longer period of time, results in more money being wasted than being saved.
For [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/470/sales-attitudes/why-is-%e2%80%98cheap%e2%80%99-a-false-economy/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>I’m not a sales person but I have to sell.  What do I do?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/465/sales-attitudes/i-don%e2%80%99t-like-being-labelled-a-sales-person-but-i-have-to-sell-what-do-i-do/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/465/sales-attitudes/i-don%e2%80%99t-like-being-labelled-a-sales-person-but-i-have-to-sell-what-do-i-do/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 00:45:13 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Call Reluctance]]></category>
		<category><![CDATA[Self Development]]></category>
		<category><![CDATA[Self Promotion]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=465</guid>
		<description><![CDATA[After thousands of hours of study and many years honing technical skills to be a competent professional in your chosen field, it can come as a rude shock that you now need to sell your services and capabilities as well.  In today’s busy market, a competent selling capability isn’t a nice-to-have it is an essential [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/465/sales-attitudes/i-don%e2%80%99t-like-being-labelled-a-sales-person-but-i-have-to-sell-what-do-i-do/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Why ‘everybody lives by selling something’ is key to your success</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/461/success/why-%e2%80%98everybody-lives-by-selling-something%e2%80%99-is-key-to-your-success/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/461/success/why-%e2%80%98everybody-lives-by-selling-something%e2%80%99-is-key-to-your-success/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 06:28:55 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Success]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=461</guid>
		<description><![CDATA[‘Everybody lives by selling something’ was the trend, in our 12 Sales Trends for 2010, voted as second most important for businesses in 2010.  It is a very significant trend on many levels as it involves everyone, not just the people who are labelled as ‘sales’.
‘Everybody lives by selling something’ has had a profound impact [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/461/success/why-%e2%80%98everybody-lives-by-selling-something%e2%80%99-is-key-to-your-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How do I distinguish between a genuine buyer and a saboteur?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/445/sales-emotional-intelligence/how-do-i-distinguish-between-a-genuine-buyer-and-a-saboteur/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/445/sales-emotional-intelligence/how-do-i-distinguish-between-a-genuine-buyer-and-a-saboteur/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 00:00:23 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Emotional Intelligence]]></category>
		<category><![CDATA[Negotiation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=445</guid>
		<description><![CDATA[Everything lines up: your solution is a very good match for the client company, you have ticked all the boxes but the deal is rejected.  You are perplexed and confused.  “It’s a great solution!  It’s what they wanted and needed. Why are they saying no?”  Building on from last week’s ‘How do I deal with [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/445/sales-emotional-intelligence/how-do-i-distinguish-between-a-genuine-buyer-and-a-saboteur/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How do I deal with client objections?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 00:00:31 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=442</guid>
		<description><![CDATA[Many sales people will tell you one of the biggest worries in sales, besides prospecting, is dealing with customer objections.  Its true many people do not like dealing with objections or conflict, however, it is also true that many people unintentionally create objections and conflict by not understanding a customer’s real needs or priorities and [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Lead the way</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/437/communication/lead-the-way/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/437/communication/lead-the-way/#comments</comments>
		<pubDate>Wed, 27 Jan 2010 05:20:46 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Sales Leadership]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=437</guid>
		<description><![CDATA[In December 2009 we published The 12 Sales Trends of 2010 and invited readers to vote on what they thought are the most important trends in sales.  Thank you to everyone who shared their views and voted.  Each month we will explore one of the trends in more detail, starting with the trend voted as [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/437/communication/lead-the-way/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why do we ask questions?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/433/sales/why-do-we-ask-questions/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/433/sales/why-do-we-ask-questions/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 00:00:42 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=433</guid>
		<description><![CDATA[Building on my article ‘Where is my inner six year old when I need them?’  using effective questioning techniques is one of the most significant key differentiators between a person with good sales skills and a person with outstanding sales skills.  However, many sales people find this the most challenging aspect of the sales process.
Questions [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/433/sales/why-do-we-ask-questions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What makes customers unhappy?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/426/sales-attitudes/what-makes-customers-unhappy/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/426/sales-attitudes/what-makes-customers-unhappy/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 01:43:00 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=426</guid>
		<description><![CDATA[What’s happened to having a pleasant, hassle free customer experience in this country? We are hearing more and more war stories from customers.  Some go to buy something and are met with whinging, whiny staff or others return to a supplier (retailer or B2B) with a query, return, or problem to be resolved to be [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/426/sales-attitudes/what-makes-customers-unhappy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What does Fidelity have to do with selling?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/422/ethics-values/what-does-fidelity-have-to-do-with-selling/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/422/ethics-values/what-does-fidelity-have-to-do-with-selling/#comments</comments>
		<pubDate>Tue, 05 Jan 2010 21:54:52 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Ethics & Values]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=422</guid>
		<description><![CDATA[The virtue of Fidelity is often associated with personal relationships, in particular, marriage.  However, I would like to propose that we consciously extend this virtue to all aspects of our lives, including the functions of sales and service.
Why?
Because fulfilling our obligations and keeping our promises are critical to attracting and especially retaining customers.  The way [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/422/ethics-values/what-does-fidelity-have-to-do-with-selling/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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