As I wrote in a prior post, instigative journalism is the clever term comedian Jon Stewart coined for reporters prodding an official with someone else’s trash talk, hoping to gin up a fight.

Sure, Milwaukee sees its share of excellent investigative pieces. But like everywhere else, we sure have a lot of instigative pieces.

I was involved on the receiving side on many an instigative story over the last year when I served as Milwaukee County Executive Chris Abele’s deputy chief of staff and handled his media relations. That’s because of Sheriff David Clarke Jr.’s incessant verbal attacks on Abele — and the media’s passion to try to get the two to verbally duke it out.

President Obama, like many a seasoned political pro, tends not to take this type of bait. Similarly Abele, a political newbie, didn’t either. What’s intriguing and amusing was how Abele’s non-combative responses were characterized — or mischaracterized.

Not to pick on a single station or report, because the practice of trying to goad officials into a fight is common locally and nationally, but here’s one example. You’ll see that Clarke takes a pile of verbal potshots at Abele. Abele calmly responds to a reporter, but with nothing even close to a personal return attack. Nonetheless, the piece leads off with the anchor declaring that Abele “fires back” and describes a “heated exchange.” Yet in reality, no fire, no heat. Unless you count the reporter adjectives.

As Steward explained the term in a piece this week on The Daily Show: “It’s like investigative journalism. Instead of investigating, they instigate. They prod the person at the podium with someone else’s trash talk to see if they gin up a fight.”

His segment, “A View to a Grill,” showed reporter after reporter at a news conference this week throwing charges from political opponents at President Obama and asking for his response — clearly hoping for a fight. Stewart suggested that reporters cap their questions with: “You gonna take that s***?” to ensure proper provocation.

This demonstrates just how much TV news loves conflict. Read about local “instigative journalism” here in Milwaukee in a future post.

“Jeff provided invaluable leadership and skills that enabled me and my new administration to successfully communicate our goals to the public and begin to implement major reforms in Milwaukee County government,” Abele said.

Here in our blog, Jeff will be sharing some of his recent communications experiences and insights, so stay tuned.

It’s a good explanation of how planned PR initiatives take a back seat when big news, even news less monumental than this, breaks out. Kinda obvious to those of us in the business, but worth reading.

The killing of the world’s top terrorist of course trumps any other issue today, as it should, and makes considerations of PR strategies seem trivial. Our admiration and thanks goes out to the brave military who accomplished the mission in Pakistan yesterday and our leaders who directed the operation. We hope this action make the world a safer place.

But are they staying in the Wisconsin media arena from outside the state border?

The Dems clearly have a structural disadvantage in staying in the local media eye, particularly in the all-important TV eye: They’re not in Madison as usual, where Wisconsin TV can easily cover them.

How’s the war for TV going?

For anyone not aware, the 14 Senate Democrats left Wisconsin one week ago to prevent a vote on Walker’s budget repair bill, which cuts state worker pay and benefits and eliminates most collective bargaining rights for most employees. The Senate Republican majority needs at least one Democrat to attend a floor session reach the quorum needed to allow a vote. By staying out of state, the Dems are stopping the Senate Republicans, who are in the majority, from passing the bill.

Republican Walker has taken full advantage of the Dems’ absence and his stature as governor, becoming a common face on TV and print in Wisconsin and nationally. He’s held numerous news conferences. He’s conducted many local and national one-on-one interviews, including a live session on ABC’s “Good Morning” with host George Stephanopoulus.

To keep his messages in the media, he held a live “Fireside Chat” (though without a lit fireplace) this week that pre-empted local evening news, receiving uninterrupted, unedited coverage without reporter questions on seemingly all Wisconsin news channels. Throughout his continuing media blitz, he’s appeared very comfortable on camera and stayed on message.

Highlighting the Dems’ distance from the capitol, Senate Majority Leader Scott Fitzgerald this week held a conference call meeting with two of the absent senators. Media attended. The two senators’ name tags were visible at Fitzgerald’s table, but their seats were visibly empty. Their voices were heard on a speaker phone, but the visual of their voices through a speaker didn’t help them.

So how are the Dems doing, away from the Wisconsin media machine?

The Senate Dems put together an immediate live response to Walker’s fireside chat that was aired on TV (with some media Q&A) from their undisclosed location. In terms purely of the visuals, the Dems’ broadcast looked less polished, which is understandable given their location was the basement of a hotel. But they were on TV when they needed to be.

Sen. Mark Miller televised respone to Gov. Walker "fireside chat"

The media seems a bit fascinated by the Dems absence, which benefits the senators. Sure, the media uses words like “fled,” “skipped town,” “are on the lam” and similar jocular terms in describing the Dems’ relocation.

But the absent Dems have been interviewed by phone, with comments appearing on air and in print. They’ve allowed some TV and photographers into their “undisclosed location” – apparently an Illinois hotel – with footage and interviews showing up on air in places such as on Milwaukee’s ABC news affiliate (WISN) and on the CBC Evening News.

The coverage often makes them look under siege and thus creates sympathy. Today’s New York Times ran a front-page story entitled “Life on the run for Democrats in union fights” about them and Indiana state reps in a similar situation.

And despite their situation, they’ve managed to appear remotely on national TV — for example, Sen. Jon Erpenbach made satellite appearances on MSNBC’s “Rachel Maddow Show” and on the Colbert Report. The Colbert Report segment is an hilarious, must-see.

A main reason this story is a national story is the great visuals of large numbers of protesters. The protesters are colorful, articulate, passionate and carry clever signs. They return in huge numbers day after day after day. And these sorts of protests in the U.S. are, at least in this era, unique. (Early prediction – between the demonstrations in Cairo and Madison, Time Magazine will name “The Protester” as person of the year.)

I am a little surprised that, in this era of YouTube, the Dems haven’t compensated for their physical absence with easily accessible and effective online video tools. Web cams, Flip cameras, YouTube postings, Skype interviews – these are all part of how everyone from teenagers to national anchors communicates with each other these days. They would have allowed the Dems to provide video to  TV and directly to constituents via the web.

In media interviews, the Dems said they left for Illinois hastily, not even packing changes of clothes. So grabbing the webcam was probably far from their minds, assuming they use webcams.

Critics see another kind of lack of planning, this one by national unions, that cannot be explained by a need for a hasty exit from Wisconsin. Forbes contributor Rick Ungar, in a piece, “Public Employee Unions Failing Badly At Public Relations,” argues that unions nationally “had to know this was coming – and yet, they were completely unprepared.”

“In an era where the public is all too ready to blame state employees for what they perceive as feeding at the public trough – while those in the private sector are left to suffer the ravages of a deep recession – the union PR machine has been anything but effective,” Ungar wrote of the national labor movement.

Since the Wisconsin protests began, labor has been running TV and prints ads, keeping toe to toe with the ads supporting Walker. But could labor have avoided the situation in the first place by building a better case for unions over the last few years, as Ungar writes? What do you think?

Critics have understandably savaged three recent corporate PR and ad efforts for insensitivity, ridiculousness or both. Perhaps the companies simply wanted good press and they goofed big time. Or perhaps, as a few have suggested, they purposely flirted with controversy, hoping for attention, even negative attention. If so, they got it.

Groupon seems to have achieved the unique feat of paying $3M to lose customers who previously loved them.

Three recent PR / Ad Hall of Shame nominations…

First, commentators have almost universally trashed Groupon’s Super Bowl ad, which insensitively morphed from talking about the Tibetan crises to getting a deal at a Tibetan restaurant. Watch:

The interwebs are full of criticisms about this, plus you can read Groupon’s unsuccessful attempt at explaining why they did what they did. One tweet during the Super Bowl said it all: “Groupon seems to have achieved the unique feat of paying $3M to lose customers who previously loved them.”

Second, a similar example of trying to find humor in exploiting tragedy comes from fashion maven Kenneth Cole. Cole himself allegedly sent this tweet, which a company store in San Francisco apparently liked so much it turned it into a window display:

In addition to bringing tons of angry commentary, Cole’s tweet prompted an angry critic to create a mock Twitter account (@kennethcolepr) that is faux tweeting as the company with sarcastic little ditties such as: “Jeffrey Dahmer would have eaten up our spring collection.”

Finally, Allstate Corp. last week issued “a tongue-in-cheek press release correlating zodiac signs to accident rates, but nobody got the joke,” according to a CNNMoney story. Allstate was forced to retract its release, saying that it “led to some confusion around whether astrological signs are part of the underwriting process. Astrological signs have absolutely no role in how we base coverage and set rates.”

What’s amazing about all three efforts is that weren’t necessary because of external pressure. Someone simply dreamed them up and thought they were good ideas. Someone approved them — probably a lot of people, including lawyers. Yet somehow no one saw the train wrecks they were creating.

The lesson here: Before communicating, think about your goal. Think about your audience. Think from every angle about how your communication will be perceived.

And don’t joke about human rights violations or civil unrest.

They’re called QR Codes, short for “quick response.” They’re two-dimensional bar codes. Developed by Toyota for industrial purposes several decades ago, they reveal encoded data when scanned. The growing use of QR Codes in our everyday lives stems from the ability of smart phones to serve as scanners, courtesy of free apps. Scanning a QR Code with an iPhone or Android can quickly take you to a website, no pesky typing of URL code required, or give you other information. Doing it is kind of fun.

They’re showing up in magazine ads, billboards and elsewhere. They’re even inspiring objets d’art. My recent trip to Minneapolis ended up being all about QR Codes.

I opted for the first time to get my boarding pass texted to my phone. I received the text, which included a URL. When clicked, it opened to an electronic boarding pass – with a QR Code.

I showed the image on my phone to the ticketing agent when I checked my bag. No problem. When I got to TSA, I showed it to an officer who pulled out a metal scanner and had me pass my iPhone screen over it. Voila, I was cleared. I don’t know what he saw, but it got me on the plane.

Once in Minneapolis, my wife and I went to dinner at a highly recommended restaurant in Uptown called Chino Latino (cool place with a great menu and food). Seated at a window, we saw a huge billboard across the street advertising the restaurant we were sitting in. The billboard featured a large QR Code.

Curious about it, I pulled out my iPhone and used a QR Code scanner app called i-nigma. With the app, I basically took a picture of the billboard from my table, through the window, zooming in on the code. The app processed the image and led me to a URL. That opened a web splash page the restaurant developed for this purpose. Check it out here.

Our waitress stopped by the table as I was looking at the website on my phone. I showed it to her, and she said, “You get a half-price drink for showing me that!”

As cool as all this was, it seems like a long way to go for a half-price drink. Typing a URL or doing a Google search is sometimes a pain, but honestly, opening an app, taking a picture and then clicking a URL isn’t super smooth, either. The “wow” factor was great, but would I do this a lot?

Creating your own CR Code is easy. Search for a free CR Code generator online. Here’s one that converts URLs, text or phone numbers into scannable QR Code.

Here in Milwaukee, the only CR Codes that I recall seeing were on Meet Meme Trading Cards. They’re akin to social media business cards and were developed by techno-marketing whizzes at Translator here in town. In addition to a photo and other info, these clever cards feature QR Codes that lead to an e-version of the cards themselves.

I’m just starting to pay attention to how QR Codes are seeping into my world. Seeing them around your world, too? Any particularly clever QR Code tactics impressing or exciting you?

But via cartoons?

That’s the method that award winning cartoonist Lynda Barry employed to tell stories of real people to the Public Service Commission of Wisconsin – via official testimony in a case on windmills.

Barry, who lives in southern rural Wisconsin, believes that the noise and light flickering from windmills poses health threats to nearby residents. She’s created a website about the issue and has received publicity for her fight.

To make her case in the PSC case, she took the unprecedented step of testifying via cartoon.

Barry’s cartoon succeeds by telling the story of real people. It’s also as unique a form of storytelling as any that you’ll see in this age of digital everything. As with everything Barry does, this is a creative work of art and worth checking out.

As far as I know, Barry didn’t seek or receive publicity for the toony testimony. Had media known about her cartoon testimony, the inherent novelty (the “new” in the word “news”) of her approach would have made this newsworthy. Barry is fighting the perception of being a NIMBY (“not in my backyard”) opponent. The term NIMBY effectively castigates opponents in the public’s eye. Positive publicity for her cartoon could have helped even the scales and attracted more public attention and support to her side of the issue.

(Hat tip to former-Journal Sentinel reporter Gretchen Schuldt who wrote about PSC cartoon on her blog.)

Opponents of so-called “Obamacare” worked feverishly in 2010 to attach the dreaded word “government” to the Democratic health care plan. Despite the fact that most people want health care reform, apparently attach the word “government” to the concept, and magically, they oppose it.

The incessant chant of “government takeover of health care” was as ubiquitous this year as the background Christmas music we hear in every store and coffee shop during the holidays.

Yet, PolitiFact.com, a self-styled truth-o-meter of public statements, found this commonplace label to be the “lie of the year.”

Bill Adair, who runs PolitiFact, told NPR’s Steve Inskeep:

Well, it’s just ridiculously false. The plan relies on private insurance companies, and in fact private insurance companies are actually going to end up with more business because of the law, and yet it was a refrain we heard again and again. It was definitely the most pervasive falsehood of the year….The intent is to scare people about it and to make them think that the healthcare system is going to become this big bureaucracy. And that’s not to say it’s not that way now. But it is not going to be a government takeover.

So why apply the words “government takeover” to a plan that really is not a government takeover? Careless use of language? Actually, the opposite. Very smart people developed and then tested the phrase with voters. They knew the term would be effective. True or not.

Media critic Howard Kurtz, on his CNN show “Reliable Sources,” identified the likely mastermind who inexorably melded the terms “government” and “healthcare.” Kurtz said on a recent show that in the beginning, the media, including Fox News, initially labeled the controversial portion of the plan the “public option.” Kurtz reports that this more neutral characterization was banned on the influential Fox News after Republican pollster, and famed wordsmith, Frank Luntz, a one-time adviser to Newt Gingrich, said in a television interview:

If you call it a public option, the American people are split. If you call it the government option, the public is overwhelmingly against it.

Responded Sean Hannity, Fox News:

You know what? It’s a great point.

Kurtz said that soon after, the newsroom “got its marching orders” from Bill Sammon, Fox’s vice president and Washington managing editor. Kurtz said that Sammon:

…issued a memo telling the troops, “Let’s not slip back into calling it the ‘public option.’ Please use the term ‘government-run health insurance,’ or when brevity is a concern, ‘government option,’ whenever possible.”

 And the troops fell into line. … Now, maybe it’s a coincidence that Sammon, a right-leaning commentator and author, was echoing the GOP talking points. But even some folks at Fox don’t think so.

Communicators with successful records in shaping national opinion have determined that labeling something as related to “government” makes it less popular. A decades-long demonization of government – fed by a number of well publicized governmental failures – has been effective. How ironic and sad when government is in essence nothing more than us – “we the people.”

The room was packed, sold out, with every media organization in town crammed in the tiny space, with a panel of three solid journalists and a sharp audience pitching him questions.

Yet in the face of this media scrum, Walker exhibited preparation, confidence, a human touch, a plan to make news, non-defensiveness about the questions and clear, repeated but natural delivery of messages.

Later, I had no problem recalling his two key messages. First, he said he’ll solve the budget deficit while pursuing all options – except by raising taxes. Second, his priorities once in office will be helping Wisconsin companies create jobs and trying to attract companies outside the state to Wisconsin to create jobs. He also made it clear by repetition what the news story would be from the event – that state union workers were going to help solve the budget crisis by some sort of cutbacks.

Whether you agree with his positions or not, he got them across to the media, and the public.

During the event, I didn’t see what some new to power (or in this case, higher office) often show the media once they get there – hubris, arrogance, ego, annoyance, impatience, prickliness, unpreparedness, anger. Such attitudes turn media against you.

Scott Walker just won a campaign by a reasonable margin, yet a few weeks later, he’s acting as if he’s still campaigning, at least with his media discipline. Whether he’s focused on media at all times, or whether he actually is campaigning for higher office, I can’t say.

While over the years, I’ve seen Walker speak and talked with him, I’d never observed him in a media event before this one. So after the luncheon, I checked with one of the panelists, ace Journal Sentinel reporter Lee Bergquist, a former colleague at the Milwaukee Sentinel, to see if my instincts were right about Walker being so good with media. Berquist, who covered the recent gubernatorial election, said they were.

“He’s a master communicator,” Bergquist answered, without hesitation.

“He’s very good at communicating. He’s great to work with, even in an adversarial relationship, between a reporter and a politician, because he knows what you need.”

Bergquist agreed that Milwaukee Mayor Tom Barrett, Walker’s gubernatorial opponent, also was effective with media. “Walker just really excels,” Bergquist said.

Bergquist reminded me of a Q&A he conducted with Walker during the campaign that shows Walker’s interest in communications:

Q. If you weren’t in politics, what would you like to do?

A. Ride my Harley all day. My wife and I have talked about it and I don’t know what I would do. Maybe something in communications. Maybe I would host a radio or TV show.

Walker’s media skills didn’t make or break the election, but they sure didn’t hurt. It’s too soon to say how his skills will serve him as governor, when he’ll face more media pressure than ever, but I wouldn’t bet against them.

Walker has continued his annual "Harley ride" across Wisconsin despite criticisms that the event was more about promoting himself than Milwaukee County