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    <title>BizRules Blog</title>
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   <id>tag:bizrules.info,2009:/weblog/1</id>
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    <updated>2009-09-25T23:29:40Z</updated>
    <subtitle>Sharing ideas about business rules, business process, and knowledge management</subtitle>
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    <title>CRM Rule #1: Don't blame the customer for your decisions or mistakes</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/HCXGt_sibrY/crm_rule_1_dont_blame_the_cust.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4488" title="CRM Rule #1: Don't blame the customer for your decisions or mistakes" />
    <id>tag:bizrules.info,2009:/weblog//1.4488</id>
    
    <published>2009-09-25T23:11:14Z</published>
    <updated>2009-09-25T23:29:40Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="CRM Rules" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">&amp;nbsp; I have been using AT&amp;amp;T CallVantage VOIP for a couple of years now, and I really liked their service. Unfortunately AT&amp;amp;T decided to shut down this service. I'm not sure why. But here...&lt;br/&gt;
&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/09/crm_rule_1_dont_blame_the_cust.html</feedburner:origLink></entry>
<entry>
    <title>Business rules drag Orbitz down to Earth</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/Dbl1UmCZ-MY/business_rules_drag_orbitz_dow.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4487" title="Business rules drag Orbitz down to Earth" />
    <id>tag:bizrules.info,2009:/weblog//1.4487</id>
    
    <published>2009-09-18T02:49:31Z</published>
    <updated>2009-09-18T03:17:23Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="BR 101" />
            <category term="BRE / BRMS" />
            <category term="BRM (Rule Mgmt)" />
            <category term="Benefits / ROI" />
            <category term="Brain Drain" />
            <category term="Business Mistakes" />
            <category term="Compliance (SOX, etc.)" />
            <category term="E-Commerce Rules" />
            <category term="Lessons Learned" />
            <category term="Rule Examples" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Orbitz just lost its cool. I just booked a roundtrip flight from Dallas to Atlanta. The outbound flight is at 5:30AM CDT. The return flight is at 4:05PM EDT. Each flight is about two and a half hours...&lt;br/&gt;
&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/09/business_rules_drag_orbitz_dow.html</feedburner:origLink></entry>
<entry>
    <title>Join the Federal Knowledge Management Initiative &amp; Federal KM Working Group</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/HD-GaYe1g4Q/join_the_federal_knowledge_man_1.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4486" title="Join the Federal Knowledge Management Initiative &amp; Federal KM Working Group" />
    <id>tag:bizrules.info,2009:/weblog//1.4486</id>
    
    <published>2009-03-13T02:57:34Z</published>
    <updated>2009-03-13T03:51:30Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Brain Drain" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="KM (Knowledge Mgmt)" />
            <category term="Press Release" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Join the Federal Knowledge Management Initiative &amp;amp; Federal KM Working GroupAmerica faces critical challenges today (information overload, brain drain in government, sharing knowledge, automating...&lt;br/&gt;
&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/03/join_the_federal_knowledge_man_1.html</feedburner:origLink></entry>
<entry>
    <title>Free Webinar by Dr. Leon Kappelman: Enterprise Architecture 101</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/HDPyRg1DFOM/free_webinar_by_dr_leon_kappel.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4485" title="Free Webinar by Dr. Leon Kappelman: Enterprise Architecture 101" />
    <id>tag:bizrules.info,2009:/weblog//1.4485</id>
    
    <published>2009-03-13T02:01:41Z</published>
    <updated>2009-03-13T02:10:26Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="EA (Enterprise Architecture)" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Free Webinar by Dr. Leon Kappelman: Enterprise Architecture 101More:&amp;nbsp;http://courses.unt.edu/kappelman&amp;nbsp; When: Monday, 16-March 11:30 am to 1:00 pm central How: Register now at...&lt;br/&gt;
&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/03/free_webinar_by_dr_leon_kappel.html</feedburner:origLink></entry>
<entry>
    <title>Jobs: RuleBurst / Haley Rules Architect</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/AgH69m45f80/jobs_ruleburst_haley_rules_arc.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4483" title="Jobs: RuleBurst / Haley Rules Architect" />
    <id>tag:bizrules.info,2009:/weblog//1.4483</id>
    
    <published>2009-02-18T18:58:09Z</published>
    <updated>2009-02-18T19:06:51Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Haley" />
            <category term="Jobs" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Jobs: RuleBurst (Haley Rules) Technical Architect BIZRULES is looking for a&amp;nbsp;Haley Rules Technical Architect *The Haley Rules Technical Architect manages the design and implementation of the...&lt;br/&gt;
&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/02/jobs_ruleburst_haley_rules_arc.html</feedburner:origLink></entry>
<entry>
    <title>Jobs: RuleBurst (Haley Rules) Modeler</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/tjV1fSGSlnY/jobs_ruleburst_haley_rules_mod.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4484" title="Jobs: RuleBurst (Haley Rules) Modeler" />
    <id>tag:bizrules.info,2009:/weblog//1.4484</id>
    
    <published>2009-02-18T18:57:09Z</published>
    <updated>2009-02-18T19:05:37Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Haley" />
            <category term="IBM" />
            <category term="Jobs" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Jobs: RuleBurst (Haley Rules) Modeler &amp;nbsp;BIZRULES is looking for a&amp;nbsp;Haley Rules Modeler *The Haley Rule Modeler designs and implements the Haley Rules using the Haley data model and rules. The...&lt;br/&gt;
&lt;br/&gt;
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<entry>
    <title>WARNING: CEO's need to wise up and "bail out" of billion dollar IT projects right now</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/imEiCOrAGd0/warning_ceos_need_to_wise_up_a.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4482" title="WARNING: CEO's need to wise up and &quot;bail out&quot; of billion dollar IT projects right now" />
    <id>tag:bizrules.info,2009:/weblog//1.4482</id>
    
    <published>2009-02-04T16:59:27Z</published>
    <updated>2009-02-05T00:01:53Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="BR 101" />
            <category term="Benefits / ROI" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="Lessons Learned" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">WARNING: CEO's need to wise up and &amp;quot;bail out&amp;quot; of billion dollar IT projects right nowDear CEO:&amp;nbsp;I am sick and tired of reading about&amp;nbsp;billion dollar IT projects that we both know...&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2009/02/warning_ceos_need_to_wise_up_a.html</feedburner:origLink></entry>
<entry>
    <title>Enterprise architecture is optional</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/wjI0jm6YVXo/enterprise_architecture_is_opt_1.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4481" title="Enterprise architecture is optional" />
    <id>tag:bizrules.info,2008:/weblog//1.4481</id>
    
    <published>2008-12-18T16:23:48Z</published>
    <updated>2008-12-18T17:19:43Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Architecture" />
            <category term="EA (Enterprise Architecture)" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Enterprise architecture is optional&amp;nbsp;Obviously there is a cost to creating enterprise architecture (EA) blueprints and models of data, rules, processes, events/schedules,...&lt;br/&gt;
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<entry>
    <title>Agility Alliance - New open social network connects technology gurus and business masterminds</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/CZfT1wnkDCg/agility_alliance_new_open_soci_1.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4480" title="Agility Alliance - New open social network connects technology gurus and business masterminds" />
    <id>tag:bizrules.info,2008:/weblog//1.4480</id>
    
    <published>2008-12-13T00:19:58Z</published>
    <updated>2008-12-18T16:35:51Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="Conferences" />
            <category term="Press Release" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Agility Alliance - New open social network connects technology gurus and business mastermindsI&amp;rsquo;d like to reach out and invite all my IT/business friends to join the Agility Alliance, a free...&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2008/12/agility_alliance_new_open_soci_1.html</feedburner:origLink></entry>
<entry>
    <title>Ten Rules for Wall Street</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/fyKV9aPTuCo/ten_rules_for_wall_street.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4475" title="Ten Rules for Wall Street" />
    <id>tag:bizrules.info,2008:/weblog//1.4475</id>
    
    <published>2008-09-25T22:29:23Z</published>
    <updated>2008-12-18T17:00:39Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="BR 101" />
            <category term="BRM (Rule Mgmt)" />
            <category term="Best Practice" />
            <category term="Business Domain / Industry" />
            <category term="Business Mistakes" />
            <category term="CEO" />
            <category term="Challenges" />
            <category term="Compliance (SOX, etc.)" />
            <category term="Decisioning" />
            <category term="Expert System" />
            <category term="FAQ" />
            <category term="KM (Knowledge Mgmt)" />
            <category term="Lessons Learned" />
            <category term="Quotes" />
            <category term="Rule Examples" />
            <category term="SME" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Ten Rules for Wall StreetWhat are the rules? Did people break the rules, bend the rules, or ignore the rules? Confidence in Wall Street went down the drain last week. The credit crisis gave business...&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2008/09/ten_rules_for_wall_street.html</feedburner:origLink></entry>
<entry>
    <title>Principles are Coming</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/UX62H6L3Vas/principles_are_coming.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4478" title="Principles are Coming" />
    <id>tag:bizrules.info,2008:/weblog//1.4478</id>
    
    <published>2008-09-25T22:27:52Z</published>
    <updated>2008-12-18T17:02:24Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="A.I." />
            <category term="Analyst" />
            <category term="BR 101" />
            <category term="BRM (Rule Mgmt)" />
            <category term="Benefits / ROI" />
            <category term="Brain Drain" />
            <category term="Business Mistakes" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="Compliance (SOX, etc.)" />
            <category term="Decisioning" />
            <category term="Expert System" />
            <category term="Inference Engine" />
            <category term="KM (Knowledge Mgmt)" />
            <category term="Lessons Learned" />
            <category term="Quotes" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Principles are ComingMore judgment and knowledge needed While the finance industry is moving toward more rules and exceptions, and rules-based regulation, financial accounting and reporting is moving...&lt;br/&gt;
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<entry>
    <title>Rules are Coming</title>
    <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/Bizrules/~3/pBup4fEp6ZQ/rules_are_coming_1.html" />
    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4477" title="Rules are Coming" />
    <id>tag:bizrules.info,2008:/weblog//1.4477</id>
    
    <published>2008-09-25T22:23:52Z</published>
    <updated>2008-12-18T17:03:21Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Analyst" />
            <category term="BR 101" />
            <category term="BRM (Rule Mgmt)" />
            <category term="Benefits / ROI" />
            <category term="Business Mistakes" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="Compliance (SOX, etc.)" />
            <category term="Quotes" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Rules are Coming&amp;nbsp;More rules and regulations are coming To restore trust in the financial system, the government is moving towards more rules and exceptions, and more rules-based regulation. The...&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2008/09/rules_are_coming_1.html</feedburner:origLink></entry>
<entry>
    <title>Sept. 2008 credit crisis</title>
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    <link rel="service.edit" type="application/atom+xml" href="http://bizrules.info/weblog-mt/mt-atom.cgi/weblog/blog_id=1/entry_id=4476" title="Sept. 2008 credit crisis" />
    <id>tag:bizrules.info,2008:/weblog//1.4476</id>
    
    <published>2008-09-25T22:20:52Z</published>
    <updated>2008-09-26T18:34:50Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Business Mistakes" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Challenges" />
            <category term="Compliance (SOX, etc.)" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">On Sept. 10, the world's largest particle collider and atom smasher was turned on for the first time. Skeptics warned that the Large Hadron Collider, a 17-mile circular tunnel under the Swiss-French...&lt;br/&gt;
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<feedburner:origLink>http://bizrules.info/weblog/2008/09/sept_2008_credit_crisis.html</feedburner:origLink></entry>
<entry>
    <title>Bosch drives into the rule engine market</title>
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    <id>tag:bizrules.info,2008:/weblog//1.4474</id>
    
    <published>2008-09-12T06:27:15Z</published>
    <updated>2008-09-12T08:05:29Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="BRE / BRMS Vendors" />
            <category term="CEO" />
            <category term="CIO" />
            <category term="Conferences" />
            <category term="FIC" />
            <category term="Haley" />
            <category term="IBM" />
            <category term="ILOG" />
            <category term="MSFT" />
            <category term="Mergers" />
            <category term="Quotes" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">Bosch has joined the club. On September 8, 2008 The Bosch Group acquired Innovations Software Technology. Both companies are based in Germany. This move heats up the BRE/BRMS market consolidation...&lt;br/&gt;
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<entry>
    <title>October Rules Fest (Oct. 22-24) is moving to a larger hotel in Dallas</title>
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    <id>tag:bizrules.info,2008:/weblog//1.4473</id>
    
    <published>2008-09-04T04:13:29Z</published>
    <updated>2008-09-04T05:57:34Z</updated>
    
    
    <author>
        <name>Ask Rolo</name>
        
    </author>
            <category term="Conferences" />
    
    <content type="html" xml:lang="en" xml:base="http://bizrules.info/weblog/">October Rules Fest, the conference on rulebased and knowledgebased systems, is moving to a larger hotel, the Sheraton Dallas Hotel&amp;nbsp;on October 22-24. ORF is a three day gathering of the best and...&lt;br/&gt;
&lt;br/&gt;
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