Facebook launched the beta version of Facebook Questions this week in what looks to be a mashup of Wikipedia, Google Buzz and LinkedIn Answers.  Since this is Facebook, the questions so far are more personal and whimsical than LinkedIn’s professional question and answer forums.

The question out of the gate is whether Facebook Questions can become the greatest crowdsourcing tool we have ever seen or if it will mostly spawn conversations that are more entertaining than informative.

The idea of being able to ask your Facebook network questions in a thread that is easier to follow than a question on your wall post seems like an obvious improvement.  In the short term we will mostly see questions about travel, pop culture, movies, books and music.

As people get used to this new feature it could help people to get jobs, learn about professional resources, share home remedies for colds and flus, or get the advice they most want from all of the people that they trust the most.  Here’s how Facebook describes Facebook Questions:

“Facebook Questions helps you tap into the collective knowledge of the more than 500 million people on Facebook. For example, if you’re vacationing in Costa Rica and want to know the best places to surf, you can use Facebook Questions to get answers from nearby surfing enthusiasts. Because questions will also appear to your friends and their friends, you’ll receive answers that are more personalized to you.

To ask a question to the community, just click the “Ask Question” button at the top of the homepage. You can also ask questions about your friends from their profiles, similarly to how you would post on their Walls.”

Facebook Questions adds a new layer of depth to the fact that now everyone is an influencer. Now you can connect with more friends in meaningful ways faster, share and learn from each other, and increase awareness of what an expert you are in the areas you care the most about.

Geo-location or Location Based Services (LBS) are getting more press all the time.  In the same way we have heard for a few years that mobile computing would be the next huge thing, we are now hearing about Foursquare, Gowalla, Wrrrl, Loopt and Brightkite.

On a side note, only 42% of Americans currently use smart phones.  This doesn’t mean that mobile computing won’t eventually be predominant, but that people usually overestimate how quickly adoption rates of new technology will reach a mainstream tipping point.

We are at the tail end of the early adopter phase for location based services.  When the rumored Facebook location based service rolls out to compete with Foursquare it will be a whole new ball game.

Our favorite LBS apps were just served a slap of reality by Forrester Research, who discovered that only 4% of online users in the US report using a location-based application on their cell phones. The takeaway from the report is that marketers should wait for the LBS market to mature before integrating them into their campaigns.

As a blanket statement that makes obvious sense.  But when you review successful campaigns that have already run, and account for the impact that different local and regional markets can have from LBS marketing, it’s another story; and both stories are true and include many nuances.

There is no form of marketing that gets the same results across most or all industries and locations.  Marketing is an art blended with some science.  In the case of location-based services, tech savvy cities like Palo Alto, San Francisco, Boulder, New York, Los Angeles, Seattle, Portland and Chicago are going to have much more success than markets that are traditionally slower to adopt using new technologies.

Starbucks recent partnership with Foursquare is an example of how mixed results can be.  Tech savvy Foursquare lovers ran into not-so-tech-savvy food servers and managers who weren’t properly informed of the campaign and had to be educated by their customers instead of by corporate headquarters. Though this is awkward, it is part of the growing pains as we all figure out how to market through location-based services in ways that excite customers and allow the brands to have fun while they drive some good word of mouth.

So are location-based services ready from prime time?  When you don’t research whether your customers are participating in “check-ins” through Foursquare or posting LBS pictures through Pegshot, no way.  When your research and brand strategy mixes correctly with the local markets you are trying to serve, and when you realize that the growing percentages of location-based service users are trend setting influencers, definitely.

In conclusion, if you are new to the geolocation and location-based services conversation, I highly recommend reading Rob Reed‘s guest post at SocialWayne.com on 10 Ways Geolocation is Changing the World.

Click here to view the embedded video.

Here we are a short week after Old Spice enjoyed the biggest viral marketing campaign of 2010.  The Old Spice name is on the tip of millions of tongues and being read in tens of thousands of articles like this one.  And the big question is just starting to be asked, “Did that successful marketing campaign improve sales?”

The answer so far is “No.”  But to make a fuss about that at this early stage is a waste of time; not that it will stop writers across the blogoshpere and in the corporate media from pointing it out.  In fact you’ll probably read a lot about how Old Spice sales for 2010 are down 7%.  (Yes, even more PR generated from this campaign.)

Does a sales drop happening concurrently with Old Spice’s most successful marketing campaign in years mean that the commercials and viral videos drove sales down?  Of course not.  Correlation does not necessarily equal causation.

It also means that just because they didn’t generate a spike in sales, there is no way to know how well Q1 and Q2 2010 marketing efforts will help Old Spice in the coming months and years.  Especially if they develop ongoing social media marketing efforts to engage with old customers and new fans.

Short term numbers for the Old Spice Guy campaign were off the charts.  With over 5.9 million You Tube views and over 22,500 comments over the course of a few days, there is nothing to complain about.  And by the way, all of the 180 videos posted to You Tube for this campaign will now be working for Old Spice 24/7.  A tremendous marketing foundation has been built.

What the brilliant Old Spice viral videos will prove in the long run is what Scott Monty, the head of social media for Ford Motor Company, says often, “Social media marketing is a commitment, not a campaign.”

Thinking that social media marketing efforts will result in immediate sales is short-sighted and will lead to unfulfilled expectations.  No, that’s not what companies want to hear.  Yes, it’s the actual truth and wanting it to be different will not make it so.

Social media marketing done well will increase brand awareness, generate positive word of mouth and drive interest in your company.  Traditional ROI metrics used for quarterly reviews cannot measure these benefits, which inaccurately undervalues their importance to the health of a growing business.

While social media marketing may show a positive effect on short term sales, that is not where the value lies.  The benefits of social media marketing are in building strong relationships and loyalty that drive up the lifetime value of repeat customers.

I loved the Old Spice videos.  They were some of the most interesting and creative marketing that has ever hit the interwebs.  My awareness of the Old Spice brand, like yours no doubt, is higher than ever.  Does that mean that I ran out and bought their products? Nope.

Was your reaction to the videos to go out and buy their products immediately? …or was it to click on some more of their entertaining content? …or to post the videos on your Facebook page or blog?  …or to email links to the videos to your friends?

My dad still uses Old Spice and I never have.  I’ll now consider them to be a hipper brand that is doing a great job at updating their image.  I will pay more attention to them now and might possibly buy a product from them in the future, though right now I have no plans to do so.  But before this campain they weren’t even on my radar and if they keep it up I may become a new and repeat customer.

Isaiah, the new Old Spice pitch man, makes the men laugh and the ladies swoon.  His commercials generated so much heat that television could not contain him.  Now Isaiah and Old Spice are social media darlings spreading viral smiles across the globe.

Click here to view the embedded video.

Isaiah is now in the pantheon of commercial celebrities like the “What’s the Beef?” Wendy’s Lady and the Burger King King who most recently showed up on chat roulette giving away coupons in a smart social media play. While Isaiah is at his peak, and after the World Cup domination of Twitter has ended, Old Spice rolled out this campaign that everybody’s talking about.

In a brilliant PR move,  Isaiah has spent the last couple of days responding directly to bloggers, journalists, celebrities and random Twitter followers through well crafted, funny and sensual You Tube videos.  He even asked a woman to marry a man who requested that Isaiah deliver the proposal for him. The “Isaiah Talks to You” social media marketing campaign hits high notes few have seen.

The Old Spice You Tube channel is bursting at the seams with entertaining videos that you can’t help sharing with others.Though you won’t have enough time to watch them all at least check out the Alyssa Milano response above (which will surely get Isaiah a date) and the Justine Bateman response.

Rick Bakas gives a good overview of why this social media marketing campaign is so effective with some points that are worth repeating. The big takeaway for anyone interested in beefing up their social media marketing is to connect with influencers who care about your product or service.

Isaiah’s first videos responded to bloggers and journalists that had written about the Old Spice commercials.  They have huge audiences, and like all people, they like to hear their own name.  If Isaiah responded to you in a You Tube video how many people would you tell?

The main ingredients of the Old Spice social media marketing campaign come together to show how online and offline branding can work amazingly well together with good strategy.  What we can all learn from this, besides the fact that sex still sells (especially when the bare chested man speaks directly to the ladies by name), is that social media marketing has hit the mainstream.

Major corporations are building relationships with their audiences in more and more creative ways.  Social media has moved the needle to being a very powerful tool that any brand can use to generate awareness, interest and more sales.  So who is your Isaiah and when are you rolling out your next campaign?

Click here to view the embedded video.

Click here to view the embedded video.

But think about how much your life has changed just in the last 10 years from advances in technology.  Can you remember life before you had an email address or a cell phone?  This video is from a newscast in 1981, almost 20 years ago.  Look how how far we’ve come with the advancement of Moore’s Law.

Click here to view the embedded video.

What made watching this even funnier to me was that I saw my friend’s email on my iPad and clicked a link to go to Facebook to read the message.  Then I clicked into YouTube and watched this on a thin crisp iPad screen.  That’s normal today.  ‘Normal’ when this was broadcast was to move the rabbit ears on a TV the size of a bank safe to get good reception and cable TV was a new phenomenon.

This is a great example of leveraging the psychology of humans needing connection and validation.  Or in layman’s terms, it is a brilliant popularity contest, but it doesn’t prove anything about influence.

The thing with influence, like the thing with trust, is that it cannot be accurately assessed in a blanket statement.  If you can influence someone to see a movie it does not correlate with your ability to influence them to buy a certain brand of wine.  I may trust you to be punctual to a meeting, but that does not mean I trust you to watch my children or to hold on to my wallet without taking the money out of it.

Read the full article here

But what’s more interesting from a psychological perspective is how each new iPhone release ups the fanatic interest of more and more people.  Last week the online reservation system for the phones crashed within hours of going up because 600,000 orders hit it so fast.  Then huge crowds turned out worldwide to buy them today, the day of the launch.

More than a need to have the new cool toy, people are clamoring for easier ways to communicate and connect.  With each new iPhone release consumers are compelled to have a better device with upgraded apps and features that help them to be social in better and faster ways.

Beyond this, the sense of community between iPhone users to share tips, geek out on technology and have fun is a reflection of types of people attracted to the Apple tribe. Apple understands the experience economy and Apple lovers love the products because they always deliver better experiences.

Last night in Boulder people began lining up outside the Apple Store at 4pm.  By 5:30 Matt Emmi, an Apple customer, had set up a huge Samsung screen that campers would use to play video games and their kids would use to watch movies like Wall-E.  Others were already sharing iPads, playing board games and going on food runs for strangers next to them in line. This set the context of a community sharing an event.

Here a ‘shot in the dark video’ of the scene with about 100 people at 11pm last night:

Click here to view the embedded video.

By 6am the crowd grew to over 500 people:

Click here to view the embedded video.

And then at 7am over 1,000 faithful Apple addicts were rewarded as the ‘Black Curtain Hiding Awesomeness” (as some labeled it) fell and the doors were opened. This video of how Apple launched iPhone 4 today, including the ceremonial reception of Michael Sitarzewski and Dave Taylor, the first customers in line, reflects how Apple understands the experience economy.

Click here to view the embedded video.

As this service launches across 65 countries this week, it will be another brick on the geolocation path that is quickly changing how we use social media and mobile devices.

Click here to view the embedded video.

Brands like the NBA and PGA are using Push.io to reach subscribers with push notifications of content like video of sports highlights pushed to mobile phones 60 seconds after  they happen.  Facebook is expected to  launch their expected geolocation features soon which will cause the path to build and weave yet again. Then there are upstarts like Goby that are adding even more utility to location based services.

So why should you care about geolocation services?  Because when someone checks in at your location on Foursquare or Gowalla they are broadcasting to their friends (and Twitter followers) that your location is cool.  If it wasn’t, why would they want to share that they’re there?  Repay their free promotion with something that will make them want to come back and give them something to add in the ‘Tips’ section for future customers to benefit from.

Many creative and interesting ways to engage customers will continue to evolve from geolocation technology.  You can get started now by adapting some of the aspects of these successful campaigns into how you market your brand.

1. Offer a coupon or special incentive to everyone who checks into your stores or stores that carry your products.  Many stores offer a coupon to the person who is the mayor, the one with the most check ins at your location, but why not give more people reasons to spread great word of mouth about your company?

2. Have 8coupons list your coupon with others in specific cities.  Coupon lovers will see your offer on an interactive map with complementary offers.

3. Create a contest where anyone checking in at your location is entered to win. People love to compete and you are giving them a fun way to interact with your brand.  By creating experiences for your customers you are building solid relationships that pay dividends for years.

What other ways have you used geolocation services or seen others using them?

Click here to view the embedded video.

There’s no place for people who knowingly lie, manipulate and take advantage of others. (Except maybe careers as attorneys, politicians or owners of certain multinational corporations.)

Though our DNA is against us when it comes to being easily fooled by manipulators, it doesn’t hurt to try to learn how to have better radar against the tactics of predators.

The pain and cost of being a part of the flock of sheep is high. It is a price the majority of the population pays, but we don’t have to. A little common sense goes a long way.

Seth Godin just wrote a post on manipulation that encapsulates some of the best ways to identify and beat the manipulators. Here’s a sample:

Here are a few general categories of behaviors that manipulators seek out:

* Believing something because you heard someone say it on a news show on cable TV.
* Being a child (or acting like one).
* Buying penny stocks.
* Repeating a mantra heard from a figurehead or leader of a tribe without considering whether it’s true.
* Trying to find a short cut to lose weight, make money or achieve some other long-term goal.
* Ignoring the scientific method and embracing unexamined traditional methods instead.

Read the full article here …it’s short and worth it!