Magic Management http://feeds.feedburner.com/Blog-Magic Sun, 27 May 2012 20:58:09 GMT Fri, 03 Jun 2011 16:33:00 GMT en Copyright © 2009 Virgo Publishing, Inc. Sitecore CMS: http://www.sitecore.net. Sitecore RSS module: Sitecore.Modules.RSS, Version=1.3.2.17325, Culture=neutral, PublicKeyToken=null For CSPs wanting to remain relevant and maintain a toe-hold in the market, Cloud Services effectively level the playing field and allow rural service providers the ability to compete service-to-service with companies like AT&T and Verizon. http://www.billingworld.com/blogs/magic/2011/06/cloud-services-help-rural-providers-stay-competit.aspx Fri, 03 Jun 2011 16:33:00 GMT http://www.billingworld.com/blogs/magic/2011/06/cloud-services-help-rural-providers-stay-competit.aspx With ARPU on most services declining, there’s a new sense of urgency for CSPs to figure out how to earn a greater share of the customer’s wallet as well as find ways to sell more services to that customer. http://www.billingworld.com/blogs/magic/2011/04/signs-of-the-cloud.aspx Tue, 26 Apr 2011 15:10:00 GMT http://www.billingworld.com/blogs/magic/2011/04/signs-of-the-cloud.aspx How much of your IT budget is spent on running existing systems? You may be surprised how much money you could be saving. http://www.billingworld.com/blogs/magic/2011/01/it-budget-woes.aspx Thu, 20 Jan 2011 22:22:00 GMT http://www.billingworld.com/blogs/magic/2011/01/it-budget-woes.aspx Weigh the risk and ROI before you make any knee-jerk decisions to throw out “legacy software." Maybe it should live on. http://www.billingworld.com/blogs/magic/2010/12/legacy-software-and-software-legacy.aspx Fri, 17 Dec 2010 13:00:00 GMT http://www.billingworld.com/blogs/magic/2010/12/legacy-software-and-software-legacy.aspx With the budget season coming to a close, do you have a handle on what your financial expectations are for next year? More importantly, did your organization actively engage employees in building the budgets? http://www.billingworld.com/blogs/magic/2010/11/budgeting-employees-have-a-lot-to-offer.aspx Tue, 16 Nov 2010 12:00:00 GMT http://www.billingworld.com/blogs/magic/2010/11/budgeting-employees-have-a-lot-to-offer.aspx Thanksgiving is a little like running your business. It’s more important to focus on the fundamentals – what you do best and maintaining your relationships with customers. The rest just takes away. http://www.billingworld.com/blogs/magic/2010/11/it-s-ok-to-outsource-thanksgiving.aspx Fri, 05 Nov 2010 14:48:00 GMT http://www.billingworld.com/blogs/magic/2010/11/it-s-ok-to-outsource-thanksgiving.aspx If you had just $1 to spend on your business, how would you spend it? Seems like an appropriate question given we’re approaching that time of year when budget planning begins. http://www.billingworld.com/blogs/magic/2010/08/just-1.aspx Tue, 17 Aug 2010 12:00:00 GMT http://www.billingworld.com/blogs/magic/2010/08/just-1.aspx In my case, the local telephone company missed out on getting a new customer because of one factor — 24x7 online availability for ordering services. http://www.billingworld.com/blogs/magic/2010/07/moving-means-service-ordering-headaches.aspx Tue, 27 Jul 2010 15:47:00 GMT http://www.billingworld.com/blogs/magic/2010/07/moving-means-service-ordering-headaches.aspx This should have been the 11th Commandment, as it holds true for so much more than just software. http://www.billingworld.com/blogs/magic/2010/07/buy-to-standardize-build-to-compete.aspx Wed, 14 Jul 2010 15:46:00 GMT http://www.billingworld.com/blogs/magic/2010/07/buy-to-standardize-build-to-compete.aspx Service providers at all levels are well-aware that their customers will walk away from them unless they provide access to the platform that has the most apps and intuitive usability. http://www.billingworld.com/blogs/magic/2010/06/iphone-critical-for-service-providers.aspx Tue, 22 Jun 2010 18:55:00 GMT http://www.billingworld.com/blogs/magic/2010/06/iphone-critical-for-service-providers.aspx One way to prepare for your employees' inevitable absence is to suggest (possibly even mandate) the rotation of key recurring processes among different members of your staff. http://www.billingworld.com/blogs/magic/2010/06/no-vacation-for-operations.aspx Tue, 08 Jun 2010 23:01:00 GMT http://www.billingworld.com/blogs/magic/2010/06/no-vacation-for-operations.aspx In my opinion, traditional telephone companies have two choices: to be disrupted or to be disruptive. http://www.billingworld.com/blogs/magic/2010/05/disruptive-technology-key-to-success.aspx Tue, 18 May 2010 23:34:27 GMT http://www.billingworld.com/blogs/magic/2010/05/disruptive-technology-key-to-success.aspx By Colin WhiteThree types of software development are out there: The Pretty. The Plain. The Ugly.Consider the first. Nearly all fresh-faced, budding developers are attracted to software design and new development. It's exciting, fresh, http://www.billingworld.com/blogs/magic/2010/04/the-3-faces-of-software-development.aspx Wed, 28 Apr 2010 12:05:32 GMT http://www.billingworld.com/blogs/magic/2010/04/the-3-faces-of-software-development.aspx By Eugene McCordIs introducing operational change tougher than Washington politics? I have certainly worked in environments where that seems to be the case, so let’s talk about some possible strategies to introduce efficiencies without getting http://www.billingworld.com/blogs/magic/2010/04/introducing-operational-change-tougher-than-passi.aspx Wed, 21 Apr 2010 17:53:37 GMT http://www.billingworld.com/blogs/magic/2010/04/introducing-operational-change-tougher-than-passi.aspx Implementing a new operations and business support system is a huge undertaking, especially for Tier 3 and 4 service providers. Conversion can be painful and, often, acceptance of a new system is difficult. http://www.billingworld.com/blogs/magic/2010/03/you-bought-a-new-bss-oss-now-what.aspx Wed, 03 Mar 2010 14:34:00 GMT http://www.billingworld.com/blogs/magic/2010/03/you-bought-a-new-bss-oss-now-what.aspx By Ely Compean, CHR SolutionsNow that you have a basis of how to communicate your budget requirements from Part 1: An OSS Manager’s Tattoo Protocol for Payback in a way that gets serious management consideration, I’d like to provide you http://www.billingworld.com/blogs/magic/2009/12/building-your-oss-budget-part-2.aspx Tue, 29 Dec 2009 13:04:12 GMT http://www.billingworld.com/blogs/magic/2009/12/building-your-oss-budget-part-2.aspx By Eugene McCordThe holidays are always a busy time when most businesses are in a rush to wrap up projects for the year. This season, why not set aside some time to prepare for a new year of improved efficiencies? After all, ‘tis the season http://www.billingworld.com/blogs/magic/2009/12/snow-globe-strategies-for-telecom-service-provide.aspx Tue, 15 Dec 2009 13:00:31 GMT http://www.billingworld.com/blogs/magic/2009/12/snow-globe-strategies-for-telecom-service-provide.aspx By Colin WhiteLately I’ve been pondering the nature of innovation (again). It’s something I’m regularly asked to facilitate and “just make happen,” rather like conjuring up a snowball in summer.Software integration http://www.billingworld.com/blogs/magic/2009/12/innovation-on-demand.aspx Tue, 01 Dec 2009 12:00:00 GMT http://www.billingworld.com/blogs/magic/2009/12/innovation-on-demand.aspx By Ely CompeanIf you are an OSS manager, it’s that time of the year to create a budget for your 2010 operations. Getting your budget approved is a matter of outlining value and conveying that value to your management. I want to talk to you for http://www.billingworld.com/blogs/magic/2009/11/an-oss-manager-s-tattoo-protocol-for-payback.aspx Tue, 17 Nov 2009 18:14:12 GMT http://www.billingworld.com/blogs/magic/2009/11/an-oss-manager-s-tattoo-protocol-for-payback.aspx By Eugene P. McCordFinding efficiencies in your operation is a never-ending affair. And let’s face it; we’re delivering increasingly complex service offerings to customers who expect immediate gratification. There’s much to be http://www.billingworld.com/blogs/magic/2009/11/whiteboards-and-workflows-optimizing-operational.aspx Fri, 13 Nov 2009 19:34:00 GMT http://www.billingworld.com/blogs/magic/2009/11/whiteboards-and-workflows-optimizing-operational.aspx