Press Releases

Bomgar Introduces Remote Support Integration for BMC Remedyforce

Wed, 08 Feb 2012 09:00:00 -0500

New Bomgar Integration with BMC Remedyforce Maximizes IT Support Efficiency

The University of Georgia Supports Classrooms of the Future with Bomgar

Wed, 08 Feb 2012 09:00:00 -0500

Bomgar Helps The University of Georgia Extend and Improve IT Support

Bomgar-Hosted Webinar Will Offer Tips for Delivering Superior Remote Support and Service Desk Performance

Thu, 02 Feb 2012 09:00:00 -0500

Webinar to feature tips from Bomgar on how to deliver superior remote support and service desk performance

Bomgar Gives pcAnywhere Users Free Evaluation of Secure Remote Support Solution

Tue, 31 Jan 2012 12:30:00 -0500

Appliance-based Provider Extending Offer Following Symantec’s Admission that its Solution Was Breached

Joel Bomgar Wins CDHC Solutions’ Annual CEO Leadership Award

Thu, 19 Jan 2012 10:00:00 -0500

CDHC Solutions' Publication Names Joel Bomgar Winner of the Annual CEO Leadership Award

Bomgar 12.1 Expands Enterprise Support Mobility, Security, and Productivity

Tue, 10 Jan 2012 09:00:00 -0500

New Version of Remote Support Solution Offers New Capabilities for Mobile Support, Security Controls, and Troubleshooting below the Operating System

Bomgar Remote Support Solution Receives NIST Validation for Stringent FIPS 140-2 Government Security Standard

Wed, 14 Dec 2011 11:00:00 -0500

Bomgar continues to remain only remote support solution to obtain FIPS 140-2 Governemnt Security Standard

Bomgar Gives Bon-Ton Reliable Remote Support

Tue, 13 Dec 2011 09:00:00 -0500

Bon-Ton Finds Reliabilty, Security in Bomgar Remote Support Solution

Bomgar Leverages Intel Technology to Extend Remote Support below the Operating System

Tue, 29 Nov 2011 09:00:00 -0500

Troubleshoot a device below the operating system level with new technology from Bomgar and Intel

Bomgar and Dell KACE Expand Partnership and Service Desk Solution Integration

Tue, 15 Nov 2011 09:15:00 -0500

Bomgar and Dell KACE Expand and Enhance Partnership, Integration

TASER Stops Remote IT Issues in their Tracks with Bomgar

Thu, 10 Nov 2011 09:00:00 -0500

TASER selected the Bomgar remote support solution to improve IT support for their employees.

Bomgar Introduces First Collaborative Remote Support Consoles for the iPhone and Android Tablets and Phones

Tue, 08 Nov 2011 09:00:00 -0500

Bomgar now offers a complete mobile support suite with new rep consoles for iPhones, Androids and Android tablets.

Bomgar Named to Lead411’s 2nd Annual Tech 200 List

Fri, 28 Oct 2011 09:00:00 -0400

Lead411 Recognizes Bomgar As One of the Nation's 200 Fastest Growing Companies

Bomgar Earns Fifth Consecutive Ranking on Deloitte’s 2011 Technology Fast 500™

Thu, 20 Oct 2011 10:30:00 -0400

Deloitte Recognizes Bomgar for Fifth Consecutive Year As One Of The Nation's Fastest Growing Companies

The University of York Extends IT Support beyond the Classroom with Bomgar

Wed, 19 Oct 2011 09:00:00 -0400

See How the Bomgar Solution Extended Remote Support Beyond the Classroom for The University of York

Bomgar Introduces Most Advanced Remote Support Capabilities for iPhone and iPad

Tue, 18 Oct 2011 09:00:00 -0400

Bomgar's iOS Cusotmer Client Provides Most Advanced Remote Support Capabilities for iOS Devices

Bomgar Named to Software Magazine’s 29th Annual Software 500

Mon, 03 Oct 2011 10:45:00 -0400

Software Magazine's 29th Annual Software 500 includes Bomgar, Second Year Running

Bomgar Wins the Southeastern Software Association Impact Award for Best Independent Software Vendor

Thu, 29 Sep 2011 11:00:00 -0400

Bomgar Named Winner of Independent Software Vendor By Southeastern Software Association

Carbonite Delivers Secure Online Support to Consumers and Small Businesses with Bomgar

Wed, 28 Sep 2011 09:00:00 -0400

Bomgar's secure, remote support solution helps Carbonite achieve customer support satisfaction and efficiency.

Bomgar Named Best Places to Work Finalist in Atlanta and Jackson

Mon, 19 Sep 2011 08:30:00 -0400

Bomgar honored as a finalist for the best place to work in Atlanta and Mississippi

Bomgar Named to the 2011 Inc. 500|5000 - Inc. Magazine’s Annual Exclusive List of America’s Fastest-Growing Private Companies

Wed, 24 Aug 2011 09:45:00 -0400

Inc. 500|5000 Names Bomgar to 2011 list of America's Fastest-Growing Private Companies

The CIO-Millennial Divide: New Bomgar-Sponsored Research Shows IT Leaders Struggling to Keep Up with Younger Workers’ Tech Support Expectations

Tue, 16 Aug 2011 05:00:00 -0400

New research reveals IT managers are trying to meet Millennials’ IT support demands, but are hindered by traditional practices and security concerns

Bomgar 11.1 wins 2011 Golden Bridge Award for Best Remote Access Solution

Thu, 11 Aug 2011 09:00:00 -0400

Bomgar named Best Remote Access Solution in 2011 Golden Bridge Awards

First Annual Bomgar User Conference Gathers IT Support Experts from Around the World

Wed, 10 Aug 2011 09:00:00 -0400

First Annual Bomgar User Conference Brings Global Collaboration and Networking Under One Roof

Bomgar Remote Support Solution Supports Mac OS® X Lion

Wed, 20 Jul 2011 09:00:00 -0400

Latest versions of remote support solution compatible with new Mac OS® X Lion

Bomgar 11.1 Boosts IT Support Productivity, Mobility and Security

Tue, 12 Jul 2011 08:00:00 -0400

Bomgar 11.1 includes new usability, mobile support and integration features

Bomgar Introduces Expanded Remote Support Capabilities for Android

Thu, 23 Jun 2011 09:00:00 -0400

Bomgar's new Android Client expands remote support capabilities

Smiths Group Centralizes and Streamlines IT Support with Bomgar

Wed, 22 Jun 2011 09:00:00 -0400

Remote support solution from Bomgar streamlines customer IT support

Bomgar Analytics Brings Unprecedented Visibility and Reporting to IT Service Desks

Thu, 09 Jun 2011 08:00:00 -0400

Brand new dashboard and reporting solution allows IT organizations to view and analyze valuable remote support session data.

Bomgar Achieves Exceptional Net Promoter Score Demonstrating Outstanding Customer Satisfaction

Fri, 27 May 2011 06:00:00 -0400

Bomgar scored a Net Promoter Score of 65, placing it in the ranks of customer loyalty leaders such as eBay, Facebook and Google.

New White Paper Explains How Remote Support Can Compromise PCI Compliance

Mon, 23 May 2011 08:00:00 -0400

New white paper outlines how organizations may be failing to meet the PCI DSS regulations due to their remote access and support solutions.

Bomgar and Fruition Partners Introduce Remote Support Integration for ServiceNow

Thu, 12 May 2011 06:15:00 -0400

Bomgar and Fruition Partners have developed an integration with ServiceNow.

Bomgar Founder and CEO, Joel Bomgar, Named Ernst & Young Entrepreneur Of The Year® 2011 Gulf Coast Area Award Finalist

Thu, 12 May 2011 06:00:00 -0400

Bomgar Founder and CEO, Joel Bomgar, named an Ernst & Young Entrepreneur Of The Year® 2011 Gulf Coast Area Award finalist.

Bomgar and Hornbill Integrate Remote Support and Service Management Solutions

Tue, 19 Apr 2011 22:30:00 -0400

Bomgar and Hornbill partner to integrate their IT support solutions.

Bomgar Expands International Operations with New EMEA Headquarters

Tue, 19 Apr 2011 22:30:00 -0400

Bomgar opens its EMEA headquarters to support more than 1,000 international customers and lay the foundation for rapid growth across EMEA.

Pure Technology and Bomgar Support North Pole ‘Arctic Mummy’ Expedition

Mon, 04 Apr 2011 00:00:00 -0400

Pure Technology and Bomgar are partnering to assist Jo Wichcombe in her 350 mile traverse across extreme polar territory.

Bomgar Introduces First Collaborative Remote Support Console for the iPad and iPad 2

Tue, 08 Mar 2011 01:00:00 -0500

Bomgar iPad Rep Console Goes beyond Basic Remote Access Apps to Provide Secure, Collaborative Remote Support

Help Desk Software Provider iSupport Partners with Bomgar to Add Secure Remote Support

Fri, 18 Feb 2011 00:00:00 -0500

iSupport, a leading manufacturer of help desk software, signed an agreement to become a Referral and Services Partner for Bomgar's market leading enterprise remote support solution.

Info Security Products Guide Names Bomgar Winner of the 2011 Global Excellence in Access Award

Thu, 17 Feb 2011 00:00:00 -0500

Info Security Products Guide, the industry's leading information security research and advisory guide, named Bomgar the winner of the 2011 Global Excellence Awards in the Access category.

Bomgar 10.6 Strengthens Remote Support Scalability for Global IT Operations

Tue, 01 Feb 2011 00:00:00 -0500

Bomgar, the worldwide leader in secure, appliance-based remote support solutions, today announced the latest version of its software, Bomgar 10.6. Bomgar equips companies with enterprise-grade solutions for delivering secure and efficient remote support to virtually any computing device or platform. Bomgar version 10.6 includes enhanced capabilities specifically designed for enterprises, including the new Bomgar Atlas Technology, which improves scalability and manageability for global support operations.

Two-Thirds of IT Help Desks in the Education Sector Fail to Meet First Call Resolution Goals

Thu, 09 Dec 2010 03:00:00 -0500

Two-Thirds of IT Help Desks in the Education Sector Fail to Meet First Call Resolution Goals

Novell Transforms Customer Experience with Collaborative Remote Support from Bomgar

Tue, 07 Dec 2010 03:00:00 -0500

New Case Study Explains How Novell’s Global Technical Support Operations Improved Staff Productivity by 30 Percent and Customer Satisfaction by 15 Percent

Report Finds Less than Half of Financial Services Support Centers Meet First Call Resolution Targets

Wed, 10 Nov 2010 03:00:00 -0500

Bomgar Releases First Ever Help Desk Benchmarks for Financial Services Sector

Bomgar Receives BMC Software Remedy Validation for Remote Support Integration

Tue, 09 Nov 2010 03:00:00 -0500

The Bomgar Remote Support Appliance Now Works Seamlessly with BMC Remedy for a Comprehensive View of IT Support

Bomgar Integrates Remote Support, Chat and Survey Capabilities with HP Service Manager

Tue, 09 Nov 2010 03:00:00 -0500

Free Integration Gives Enterprises a Complete Support Picture

Bomgar Announces Results of Symantec Security Assessment

Mon, 08 Nov 2010 03:00:00 -0500

This is a test abstract.

Bomgar Ranked 143rd Fastest Growing Company in North America on Deloitte’s 2010 Technology Fast 500™

Wed, 20 Oct 2010 03:00:00 -0400

Focus on Secure Remote Support for Enterprises Leads to More Than 700 Percent Revenue Growth in Five Years

Bomgar Helps Pittsburgh Penguins Score an IT Hat Trick: Save Time, Save Money and Improve Satisfaction

Tue, 05 Oct 2010 03:00:00 -0400

Free Trial: Gain remote desktop control of any system anywhere in your enterprise with the Bomgar Box.

Info Security Products Guide Names Bomgar a 2010 Tomorrow’s Technology Today Award Winner

Wed, 22 Sep 2010 03:00:00 -0400

Bomgar’s Appliance-Based Approach Tops Remote Access Solution Category

MICROS Selects Bomgar for PCI Compliant Remote Support of More Than 330,000 Systems at Hotels, Restaurants and Retailers Worldwide

Tue, 07 Sep 2010 03:00:00 -0400

Bomgar Enables MICROS to Reduce Support Costs while Improving Customer Satisfaction and Security

Bomgar Releases New Remote Support Features for the iPhone and iPad

Tue, 24 Aug 2010 03:00:00 -0400

Bomgar Enables Customers to Run Custom Configuration Profiles on Apple Devices, Automating Routine Support Tasks from Email to Wi-Fi

Back to School with Bomgar University: IT Organizations Learn to Increase Remote Support ROI

Tue, 17 Aug 2010 03:00:00 -0400

Bomgar Introduces New Training Program to Help Customers Realize Full Potential of Remote Support Solutions

Bomgar Introduces Secure Remote Support Solution for Government Agencies

Tue, 15 Jun 2010 03:00:00 -0400

First Remote Support Product to Achieve FIPS 140-2 Level 2 Certification, Validating Bomgar’s Ongoing Commitment to Security

Bomgar Expands Enterprise Functionality in Version 10.5

Tue, 15 Jun 2010 03:00:00 -0400

Bomgar Expands Enterprise Functionality in Version 10.5

New Enterprise Remote Support Appliance

Wed, 24 Feb 2010 03:00:00 -0500

Call Centers Serving Thousands Worldwide will Gain Rapid Resolution of IT Support Issues

Bomgar Integrates Intel® Remote PC Assist Technology

Thu, 04 Feb 2010 03:00:00 -0500

Advanced Remote Control Technology Enables PlumChoice to Provide Premium Technical Support Services

Bomgar Remote Support Appliances Selected in FIPS 140-2 Review

Wed, 02 Dec 2009 03:00:00 -0500

First Remote Control Technology Solution to Undergo Rigorous Security Testing by Government-approved Laboratories

Remote Desktop Control Software for Windows 7

Tue, 27 Oct 2009 03:00:00 -0400

Bomgar Supports Windows 7 with New Remote Desktop Control Software Expands Remote Support Software for Anticipated PC Hardware Refresh

Bomgar Named to Deloitte Technology Fast 500 for Second Consecutive Year; Closes Record Q3

Thu, 22 Oct 2009 03:00:00 -0400

Growth Stimulated by Increased Demand for Remote Support Software that Drives IT Cost-savings

Bomgar and PlumChoice Address Next Generation Support at Technology Services World

Mon, 19 Oct 2009 03:00:00 -0400

Bomgar and PlumChoice Address Next Generation Support at Technology Services World

Bomgar Named to the Inc. 500 List for Second Consecutive Year

Wed, 12 Aug 2009 03:00:00 -0400

Ranked fastest growing company in Mississippi and one of the fastest growing software companies in America

KACE and Bomgar Announce Partnership

Sat, 18 Jul 2009 03:00:00 -0400

KACE Partnership Offers Best-in-Class Systems Management and Remote Support from Appliance-Based Industry Leaders

Bomgar Joins HP Software & Solutions Marketplace Referral Program

Wed, 17 Jun 2009 03:00:00 -0400

Bomgar Joins HP Software & Solutions Marketplace Referral Program

Bomgar Founder Ernst and Young Entrepreneur Of The Year 2009 Award Finalist

Mon, 18 May 2009 03:00:00 -0400

Bomgar Founder Ernst and Young Entrepreneur Of The Year 2009 Award Finalist

Increased Mac Enterprise Use Drives Demand for Secure Remote Support

Tue, 12 May 2009 03:00:00 -0400

Increased Mac Enterprise Use Drives Demand for Secure Remote Support

Bomgar Continues Growth Trend With Positive First Quarter Results

Thu, 23 Apr 2009 03:00:00 -0400

Increased demand for secure remote help desk technology supports a 28 percent sales increase this quarter

Bomgar Announces Results of Symantec Security Assessment

Mon, 06 Apr 2009 03:00:00 -0400

Bomgar Ensures Product Security by Conducting Symantec Assessment

Bomgar Announces Integration with HP Service Management Solutions

Tue, 27 Jan 2009 03:00:00 -0500

Integration enables remote support, secure chat, and automated surveys from a service ticket

Bomgar Reports Strong Growth Position and Industry Accolades in 2008

Wed, 21 Jan 2009 03:00:00 -0500

Another Record Breaking Year Fueled by the Fast ROI and Radical Impact on IT Support Operations

Bomgar Corporation Receives 2008 Product of the Year Award

Tue, 20 Jan 2009 03:00:00 -0500

Summary: The Bomgar Box Honored for Outstanding Innovation

Bomgar’s CEO Returns to DEMO Stage

Sun, 11 Jan 2009 03:00:00 -0500

Joins Panel to Offer Insight on Leading a Capital Efficient Company

Bomgar to Speak at HDI on the Benefits of Virtualized Help Desk Support

Thu, 01 Jan 2009 03:00:00 -0500

“Virtualized Support: A New Model for Help Desk Efficiency”

Bomgar Supports Blackberry with New Remote Support Software

Mon, 15 Dec 2008 00:00:00 -0500

Bomgar Corporation today announced support for Blackberry mobile devices with the latest version of the Bomgar Box, a leading appliance-based remote support solution used by several large enterprises, including Tennant Company and Novell.

PlumChoice Remote Support Services Extended with Bomgar

Tue, 18 Nov 2008 00:00:00 -0500

Bomgar Corporation today announced that PlumChoice, the leading provider of technical services for broadband service providers, retailers and e-tailers, and OEMs/ISVs, has extended its SAFElinkTM delivery platform for remote technology services with deployment of the Bomgar BoxTM.

Bomgar Ranked No. 28 on Deloitte’s 2008 Technology Fast 500

Wed, 12 Nov 2008 00:00:00 -0500

Bomgar Corporation, a leading provider of appliance-based virtual support software, today announced it ranked 28 on Deloitte's 2008 Technology Fast 500 annual list. Companies with explosive growth in North America across technology, media, telecommunications and life sciences industries are eligible for the list.

Bomgar Unveils Virtual Appliance to Enhance Remote IT Support

Tue, 07 Oct 2008 00:00:00 -0400

Bomgar Corporation is expanding its Bomgar BoxTM family, the industry's leading product line for multi-platform IT support, to include the B300v virtual appliance. Deploying the B300v within a VMware ESX infrastructure gives enterprises the flexibility to increase the capacity and manageability of IT support operations, while seamlessly ensuring that the help desk meets an organizations failover policy.

Bomgar Ranks No. 6 in Computers on the Inc. 500, No. 190 Overall

Wed, 20 Aug 2008 00:00:00 -0400

Inc. magazine today ranked Bomgar Corp. No. 190 on the 27th annual Inc. 500 that recognizes the fastest-growing private companies in the U.S. Bomgar is the leading provider of appliance-based virtual support software and was named to this list for its exponential revenue growth over the last three years. In addition to the company's position among 5000 honorees, Bomgar also ranked No. 6 out of 100 other companies representing the computer and electronics sector.

Bomgar Expands Remote Help Desk Reach with RightAnswers Partnership

Tue, 05 Aug 2008 00:00:00 -0400

Bomgar Corporation, the leading provider of appliance-based virtual support software, has entered into a strategic alliance with RightAnswers Inc., a leading provider of self-service and support analyst knowledge solutions for IT help desks. The two companies will sell its complementary technologies to demonstrate the significant benefits that can be gained from integrating knowledge base (KB) systems into a virtual help desk environment.

Bomgar Corporation Continues Dynamic Growth in First Half 2008

Thu, 31 Jul 2008 00:00:00 -0400

Bomgar Corporation, the leading provider of appliance-based remote support software, today announced it closed another successful quarter, capping a record first half 2008. In addition to continuing year-over-year growth of more than 90 percent, Bomgar participated in a number of awareness programs highlighting strategic customers such as Novell, The Salvation Army, and MIT.

Bomgar Announces International Growth and Expansion

Mon, 14 Jul 2008 00:00:00 -0400

Bomgar Corporation, a provider of appliance-based virtual support solutions, today announced a partnership with Connectology, an independent provider of IT and network services, located in Oxfordshire, UK. The agreement will increase Bomgar's presence in the UK and greater Eurpoean markets, enabling companies located in these regions to easily expand business internationally.

Latest Bomgar Software Helps Companies Virtualize IT Staff

Tue, 24 Jun 2008 00:00:00 -0400

Bomgar Corporation, the only provider of appliance-based remote support software, today announced the release of Bomgar 10.1. The newest version of this industry leading product includes features designed to help organizations easily virtualize the people involved in IT support, enabling them to be more efficient and effective.

Bomgar Selected as Finalist for Red Herring 100 Award

Mon, 28 Apr 2008 00:00:00 -0400

Bomgar Corporation, the leading provider of appliance-based virtual support solutions, today announced that it has been selected by Red Herring as a finalist for the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in North America.

Bomgar Named “Cool Vendor” in IT Support by Gartner

Tue, 22 Apr 2008 00:00:00 -0400

Bomgar Corporation, the provider of appliance-based virtual support solutions, has been named a "cool vendor" by leading Gartner analysts in the "Cool Vendors in IT Support, 2008" April 1, 2008 report.

Novell Selects Bomgar for Online Customer Support Initiative

Wed, 02 Apr 2008 00:00:00 -0400

Bomgar Corporation announced today that its remote desktop access appliance will provide a key component for supporting Novell's Volume License Agreement (VLA) maintenance program.

Remote Control Software Can Do Even More To Reduce Travel

Mon, 10 Mar 2008 00:00:00 -0400

While the majority of companies now have help desk support software that allows IT helpdesk reps to handle any PC anywhere without travel, many do not take full advantage of these solutions. Instead, top technicians are still traveling to customer sites to handle more complex issues while less-skilled reps address the simple problems remotely. Remote control software should bring highly-skilled reps in-house so they are more available as company resources, but many companies do not have the organizational infrastructure necessary to fully utilize the software. To help companies change this, Joel Bomgar, founder and CEO of Bomgar Corporation, will conduct a session at the HDI 2008 Annual Conference and Expo to show companies how to achieve full benefit from their remote control software.

Help Desk Software Can Reduce Waiting Times

Tue, 04 Mar 2008 00:00:00 -0500

Opinion Research Corporation survey finds that support waiting times are 2nd biggest frustration for customers.

New Remote Access Software Functionality In Demand

Tue, 26 Feb 2008 00:00:00 -0500

The preliminary findings of a recent survey found that although cutting operating costs and increasing security of data remain a top priority when selecting a remote access software solution, companies feel a need to more fully integrate their remote support technology into their management systems. A new webcast discusses the features and functionalities IT executives and managers are now looking for, the costs, and internal and external security risks and concerns. Included with the webcast is an assessment tool, compliments of Bomgar, to evaluate ROI for each remote access software solution a company may have under consideration.

Help Desk Support Options Clarified

Tue, 12 Feb 2008 00:00:00 -0500

IDC recently predicted that 75% of the U.S. workforce will be mobile by 2011. This trend will enhance business continuity and enable the record-time access to information and decision-making that gives companies the competitive edge. However, ensuring remote and mobile workers have fast, secure and consistent access to company data and co-workers is dependent on choosing the help desk support solution most appropriate for your company and technology infrastructure. Bomgar offers a number of webcasts that enable companies to understand the complexities of supporting a mobile workforce and evaluate available solutions.

Bomgar’s Strong Close in 2007

Thu, 31 Jan 2008 00:00:00 -0500

Bomgar Corporation, the only provider of appliance-based remote support, today announced revenue growth of 142% over 2006. The company also introduced a new product, upgraded its software to support multi-language environments and mobile devices, while also receiving recognition and praise for company growth and product excellence.

Remote Access Software Helps Meet Mobility Demands

Wed, 30 Jan 2008 00:00:00 -0500

Demand for more flexibility and mobility from the workforce and an increased need for faster business response times will drive the percentage of the U.S. mobile workforce to 75% by 2011, according to a new IDC study. However, the cost and complexity of IT support for a mobile workforce is sometimes prohibitive. Bomgar's unique appliance-based remote access software offers both SMBs and large enterprises a cost effective solution to gaining and maintaining the competitive edge afforded by mobility.

Get Value from Remote Access Software ITIL Integration

Mon, 21 Jan 2008 00:00:00 -0500

Webcast details the how to integrate your service and support processes with ITIL standards.

Remote Access Software Gives SMB’s an EdgeRemote Access Software Gives SMB’s an Edge

Tue, 15 Jan 2008 00:00:00 -0500

Small business owners, faced with higher costs, weaker sales and concerns about inflation, are planning on raising selling prices, according to a recent study. Bomgar's remote access software could lower costs and enhance sales by enabling small businesses to mobilize their workforce and accommodate remote workers, and by reducing the cost of employee and customer technical support.

Remote Access Software Improves Timeliness of Service

Tue, 18 Dec 2007 00:00:00 -0500

Timeliness of service received lowest ratings in customer satisfaction survey by the Help Desk Institute

Remote Access Software Supports Multi-Platform Environments

Tue, 11 Dec 2007 00:00:00 -0500

King Research: Nearly 50% of IT professionals use multiple platforms

Remote Access Software Supports Unattended Systems

Mon, 03 Dec 2007 00:00:00 -0500

Bomgar™ VP of Product Strategy Nathan McNeill discusses what Jump technology means for remote access

Remote Access Software Reduces Security Breaches

Mon, 26 Nov 2007 00:00:00 -0500

Research by CompTIA indicates that security risk severity is increasing

Remote Control Software Enables Support for SMBs

Tue, 13 Nov 2007 00:00:00 -0500

Recent study by Small Business Computing indicates most small businesses don’t have adequate IT resources

PC Remote Control Improves Margins

Mon, 05 Nov 2007 00:00:00 -0500

SSPA research indicates that indentification of margin improvement opportunities is crucial for service and support

Remote Control Software Now Supports Pocket PC’s

Wed, 24 Oct 2007 00:00:00 -0400

According to an IDC analysis, more than one quarter of the world's managers and employees will be mobile workers within two years. Several studies have been conducted to guide corporations in the management of mobile workers so they can take advantage of the benefits of a mobile workforce.

Bomgar Recognized in Deloitte Fast 500

Tue, 23 Oct 2007 00:00:00 -0400

Bomgar™ named 12th fastest growing technology company in the nation

PC Remote Control Improves Key Support Metrics

Mon, 22 Oct 2007 00:00:00 -0400

SSPA research indicates remote desktop support increases first call resolution and customer satisfaction

Help Desk Software Addresses the Incident Resolution Gap

Mon, 15 Oct 2007 00:00:00 -0400

Bomgar™ 10.0 adds new integration and remote control capabilities

Help Desk Software Receives BMC Remedy Certification

Mon, 15 Oct 2007 00:00:00 -0400

Bomgar™ now integrates with BMC Remedy

PC Remote Control Increases Mobile Workforce Productivity

Mon, 01 Oct 2007 00:00:00 -0400

In many cases, allowing employees to work from home has proven productive: It lowers company expenses, and allows employees to more easily achieve a balance between their business and personal lives. However, not being in an office environment also has drawbacks which, if not addressed, could work against you - productivity will suffer rather than being enhanced.

Which PC Remote Control Solution Is Right for Your Company?

Mon, 24 Sep 2007 00:00:00 -0400

PC remote control is the most efficient technical support model: Reps don't have to travel to the customer or employee location, they can see exactly what's going on with the remote computer as if they were sitting right in front of it, and they don't have to rely on descriptions or explanations of the problem from someone without a technical background.

Help Desk Software Vital for Globalization

Mon, 17 Sep 2007 00:00:00 -0400

Computer remote access services and products are likely to experience 34 percent year-over-year growth until 2010, according to IDC forecasts. The main motivating factor driving this growth is globalization, referred to by IDC as the "great disrupter".

Help Desk Software for SMB Market

Sat, 15 Sep 2007 00:00:00 -0400

A recent study conducted by Small Business Technology Institute (SBTI) found that small businesses rarely allocate funds to IT and tech support. As small and medium businesses represent a huge market for solution providers, those wishing to capture the small business market should consider adding tech support to their services.

Remote Desktop Support Increases IT Capacity

Tue, 14 Aug 2007 00:00:00 -0400

A survey conducted at the National Association of State Chief Information Officers (NASCIO) conference found that increasing IT efficiencies and effectiveness through the adoption of leading practices and emerging technologies is the biggest challenge for state CIOs. But according to Scott Pattison, executive director of the National Association of State Budget Officers (NASBO), competing fiscal pressures don't leave a lot of money for IT projects. The education sector is one of those hardest hit by this harsh reality, but Minidoka County School District has found a solution in Bomgar's remote desktop support appliance.

Remote Desktop Support Enables Mobile Workforce

Tue, 31 Jul 2007 00:00:00 -0400

According to a recent study published by the Small Business Technology Institute, over half of small businesses with 100 or fewer employees have no IT personnel. Of those who do have IT support personnel, their IT personnel are usually workers whose primary duties are non-IT.

Remote Desktop Control Appliance Gets Top Marks

Mon, 23 Jul 2007 00:00:00 -0400

CRN's test center recently reviewed the B300TM, Bomgar's enterprise model of their unique appliance-based remote desktop control solution. CRN testers awarded top marks to the B300TM and said "solution providers interested in offering support desk services should look no further than the Bomgar Box."

Webcast: Remote Support Roulette

Mon, 16 Jul 2007 00:00:00 -0400

“We’ve heard from our members that remote support continues to be one of their favorite pieces of technology not only for increasing satisfaction but for upping the productivity of their agents,” said John Ragsdale, VP of Research for the Society for Service and Support Professionals (SSPA). But with so many remote support products on the market, how do you choose the right solution? A new webcast answers your questions.

Remote Desktop Support Helps Control Costs

Tue, 26 Jun 2007 00:00:00 -0400

Maximizing resources is of primary concern to small businesses. To do that, you have to run a tight ship financially and be able to control and predict income and expenses across the board. One of the major sources of variable expense in IT is the cost of servicing and supporting clients. As these costs often depend on usage, the monthly bill is unpredictable. Bomgar's remote desktop support appliance enables small businesses to predict their monthly support expenses and thereby control their outgo.

Remote Support Increases Support Desk Capacity\

Tue, 12 Jun 2007 00:00:00 -0400

Recruiting and retaining qualified computer support reps has been increasingly difficult in recent years and, according to the U.S. Department of Labor's Bureau of Statistics, the problem will continue to escalate. Support managers should be looking for business models and applications that enable current support staff to handle more traffic as demand increases, without placing customer satisfaction and adherence to SLAs at risk.

Remote Desktop Support Improves Support Metrics

Tue, 05 Jun 2007 00:00:00 -0400

Despite significant effort expended by corporate executives to improve service and support in the last year, benchmark support metrics are not responding. First call resolution rates, call handling times, and the need for escalation to second tier support are unchanged for the vast majority. Bomgar's remote support solutions offer functionality that enables companies to overcome that inertia and turn their technical support departments into a sustainable competitive advantage.

Remote Desktop Support Boosts Service Ratings

Tue, 29 May 2007 00:00:00 -0400

According to Consumer Reports' first Computer Tech Support Survey, almost half the consumers who contact manufacturers for technical support don't get their problem resolved. This certainly aligns with the findings of Aberdeen Group's fall 2006 study, which found that only 51 percent of call center and service management executives were satisfied with their company's ability to triage, diagnose and resolve technical support problems and 82 percent said that optimizing their call center was of primary concern.

Remote Desktop Access with Jumpoint Feature

Tue, 22 May 2007 00:00:00 -0400

Bomgar's latest version of their remote support solution offers new functionality that could revolutionize the way companies are doing remote support. The tool, called JumpointTM, enables remote access to unattended PCs without having to install a client on each computer. JumpointTM is currently in beta with Bomgar's existing clientele, but will be fully available in the fall 2007 release of their remote desktop control appliance version 9.4.

SaaS Security Concerns Overcome with Appliance

Tue, 15 May 2007 00:00:00 -0400

It is now agreed that remote desktop control is vital for efficient technical support of customers and employees, particularly those who work remotely or whose jobs require travel. It is also agreed that the simplicity of clientless remote desktop access has a solid position in future technology adoption and spending.

Remote Control Improves Call Resolution

Tue, 08 May 2007 00:00:00 -0400

Bomgar’s Remote Support Solution Holds the Key to Customer Satisfaction

Bomgar Enhances Security Features with Latest Release

Mon, 30 Apr 2007 00:00:00 -0400

Bomgar Corporation (formerly NetworkStreaming), the only provider of appliance-based remote support technology, today announced support for multifactor authentication with the release of BomgarTM 9.3, the latest version of its software.

Remote Desktop Control Appliance Offers Unparalleled Security

Wed, 25 Apr 2007 00:00:00 -0400

Extending business applications to the remote and global workforce presents a real opportunity for enhancement of business continuity and growth. However, it also poses security and compliance problems, including those involved in the technical support of off-site computers. Remote desktop control is the preferred method of providing technical support to remote workers, but most solutions require data to flow through a third party vendor, further increasing security risk.

Bomgar Projects Steady 2007 Growth with Strong First Quarter

Tue, 17 Apr 2007 00:00:00 -0400

Bomgar Corporation (formerly NetworkStreaming), the only provider of appliance-based remote support, today announced a record first quarter that closed with its largest customer win to date. The company also introduced a new product and upgraded its software to support Microsoft Vista environments.

Remote Desktop Control Provider Selected as Red Herring Finalist

Tue, 10 Apr 2007 00:00:00 -0400

After diligently surveying the entrepreneurial scene and closely evaluating 800 companies based in North America, Red Herring has identified Bomgar Corporation as one of the top two hundred to play a leading role in innovation and technology, and has selected the company as a finalist for the Red Herring 100 Award.

Remote Desktop Control Enables Business Continuity in Disasters

Wed, 04 Apr 2007 00:00:00 -0400

urricane season is just around the corner and, according to a recent survey, the trend toward increased investment in disaster planning and recovery continues. However, although 80 percent of managers and executives surveyed will spend more on business continuity this year than last, nearly 20 percent of large enterprises and 31 percent of medium-sized business still don't have a business continuity plan - largely because of lack of agreement on which solutions to use and not having enough time for implementation.

Which Remote Desktop Control Solution is Best for Your Company

Wed, 28 Mar 2007 00:00:00 -0400

Remote desktop control is obviously the wave of the future in the technical support industry: it enables global support without the problem of support reps having to diagnose and fix problems based on the information and skills of customers with limited understanding of computers.

Remote Desktop Control Appliance Helps Small Business IT Support

Tue, 27 Mar 2007 00:00:00 -0400

According to research published by the Service and Support Professionals Association (SSPA) Industry Committee on Maintenance and Support ROI, service, support and maintenance accounted for more than 70 percent of total corporate revenue growth for technology companies delivering hardware, software, and network solutions to large enterprises and small/medium-sized businesses over the last five years.

Remote Desktop Control Now Available to SoHo at Lower Total Cost

Wed, 28 Feb 2007 00:00:00 -0500

Bomgar Corporation's (formerly NetworkStreaming) latest offering, the just released Bomgar B100TM is specifically for the SoHo market. The lightest, smallest and most affordable of the company's remote desktop control solutions, the B100 is designed to sit on the desk of the individual IT professional to allow fast, easy and secure access to multiple computers requiring support at any location, without prior installation of remote access software.

NetworkStreaming Closes $5M in Series B Funding; Changes Name to Bomgar Corporation

Thu, 15 Feb 2007 00:00:00 -0500

Bomgar Corporation (formerly NetworkStreaming), the only provider of appliance-based remote support software, announced it has closed $5 million in series B funding. Investors included Southern Farm Bureau Life Insurance Company and GulfSouth Capital - both of which participated in the previous round.

Bomgar Announces SaaS Alternative Remote Support Appliance

Mon, 12 Feb 2007 00:00:00 -0500

Bomgar Corporation (formerly NetworkStreaming), announced today availability of the Bomgar B100TM, the industry's only remote support software running on an appliance designed for the individual tech support consultant.

Remote Desktop Support Vital to Maintain Competitive Edge

Tue, 23 Jan 2007 00:00:00 -0500

Technical support of employees and customers is becoming increasingly more complex as companies spread across the globe, laptops become more widely used, broadband enables anyone to work from virtually anywhere, and support reps are called upon to understand how the product they're supporting interfaces with other products, overall networks, and systems.

Appliance Based Remote Desktop Support Decreases Resolution Time

Tue, 12 Dec 2006 00:00:00 -0500

Customer satisfaction has long been a major impetus for innovation in product development and service and support. However, since service, support, and maintenance revenues overtook those of sales in corporate revenue growth for technology companies, protecting this revenue source has become pivotal.

Remote Desktop Support Facilitates Support Rep Teleworker Trend

Wed, 06 Dec 2006 00:00:00 -0500

Improving job satisfaction and retention is the primary motivation behind the growing trend of support agents working from home, according to a recent study.

Remote Desktop Support Pivotal for Problem Diagnosis and Resolution

Wed, 15 Nov 2006 00:00:00 -0500

A new benchmark study conducted by the Aberdeen Group revealed that call center and service management executives view the ability to triage, diagnose and resolve problems as their number one after-sales service call center challenge.

Celebrating Another High-Volume Quarter

Wed, 01 Nov 2006 00:00:00 -0400

NetworkStreaming, the only vendor to offer remote support software in an appliance, announced another successful quarter, closing approximately 200 new customers and achieving a 97 percent increase in revenue over the same quarter last year.

Remote Desktop Support Saves Education Sector ITs Time and Money

Tue, 31 Oct 2006 00:00:00 -0400

While most states are enjoying an increase in revenues, IT spending still lags behind other budgetary priorities according to information and budget officers at the National Association of State Chief Information Officers (NASCIO) conference.

Remote Support Solution Reduces Staffing Requirements

Wed, 18 Oct 2006 00:00:00 -0400

Support and help desk staffing typically represents a large portion of the IT budget. Hiring the right people, and training and managing them well are vital functions.

Remote Support Appliance Enhanced for Improved Accountability and Auditability

Tue, 10 Oct 2006 00:00:00 -0400

NetworkStreaming today announced availability of SupportDeskTM 9.1, the latest version of its appliance-based remote support software.

Remote Support Webcast Allays Mobilization Security Concerns

Wed, 27 Sep 2006 00:00:00 -0400

Researchers have consistently found that security concerns are a major barrier to the mobilization of the corporate workforce, and providing technical support that ensures data security is a major issue.

NetworkStreaming CEO to Speak at Help Desk Professionals Conference

Mon, 25 Sep 2006 00:00:00 -0400

Joel Bomgar, CEO and founder of NetworkStreaming, will present Securely Supporting Anyone, Anywhere at the Help Desk Professionals conference.

Protecting Customer Data is Vital in Remote Support

Tue, 19 Sep 2006 00:00:00 -0400

According to recent statistics from the Federal Trade Commission, more than 10 million Americans were victims of identity theft in 2005 at a total cost to those individuals of $50 billion.

Remote Desktop Support Vital for Predicted Increase in Mobile Workforce

Thu, 14 Sep 2006 00:00:00 -0400

The positive results of several studies regarding employee satisfaction and productivity of the remote and mobile workforce have spurred the growth of remote access services and products.

Remote Desktop Control Reduces Cost of Enabling Mobile Workers

Tue, 29 Aug 2006 00:00:00 -0400

Until recently, giving network access to the growing mobile workforce has primarily been the bailiwick of IT, but as mobilizing employees has become a major expense, finance is now getting more involved in the scene to find out how much this ever-increasing trend really costs and how these expenses can be monitored and controlled.

New Remote Support Appliance for Improved Enterprise Tech Support

Mon, 28 Aug 2006 00:00:00 -0400

Further solidifying its place in today's enterprise data center, NetworkStreaming announced today availability of the SA300 appliance.

Growth Continues with Remote Desktop Support Solutions

Wed, 26 Jul 2006 00:00:00 -0400

NetworkStreaming's revenue for the 2nd quarter of 2006 was its highest to date. The addition of 204 new customers represents a revenue increase of more than 38 percent for the quarter and 92 percent over the 2nd quarter of 2005.

92 Percent Quarter Over Quarter Growth Since July 2005

Tue, 25 Jul 2006 00:00:00 -0400

Further demonstrating its momentum in the remote control support market, NetworkStreaming announced the addition of 204 new customers in the second quarter of 2006, resulting in the highest revenue to date, by more than 38 percent.

Remote Support Appliance Averts Disaster in Hurricane

Wed, 19 Jul 2006 00:00:00 -0400

The latest damage estimates for Hurricane Katrina total $81 billion, although that does not include the $4.6 billion revenue loss.

Webcast Details Problems and Solutions in Remote Support

Tue, 11 Jul 2006 18:42:52 -0400

Research indicates the importance of remote desktop control in providing effective customer service

Study Predicts Urgency for Better Remote Support Solutions

Wed, 28 Jun 2006 00:00:00 -0400

According to a recent study published by Tech Republic, nearly 75 percent of IT and business professionals agree that making their business applications available to remote and mobile workers is becoming a bigger priority, and 63 percent consider it critical to do so.

New Release Pioneers PC Remote Support

Mon, 22 May 2006 00:00:00 -0400

NetworkStreaming, a leader in appliance-based remote control support software, announced today the general availability of its next generation software, SupportDeskTM 9.

Remote Control Catapults into Third Position as Remote Support Option

Wed, 10 May 2006 00:00:00 -0400

A recent survey conducted by SupportIndustry.com revealed a whopping 55 percent increase in companies offering remote control as a support option.

NetworkStreaming Penetrates Fortune 1000

Tue, 11 Apr 2006 00:00:00 -0400

NetworkStreaming, Inc. announced today the addition of 87 new customers during a very successful first quarter. The company's client list now includes 33 of the organizations on the 2006 Fortune/Global 1000 list.

Survey Reveals Concerns About Extending Applications to Remote Workforce

Tue, 21 Mar 2006 00:00:00 -0400

recent survey published by Tech Republic reveals that while 75 percent of those surveyed see extending their business applications to mobile and remote workforces as a high priority, there are still many technical problems to overcome.

Cybercriminals Able to Turn Almost Any PC Anywhere into a Weapon

Wed, 01 Mar 2006 00:00:00 -0500

At the February RSA conference, FBI Director Robert Mueller summoned the cooperation of corporations and law-enforcement agencies worldwide to join in the battle against cybercrime.

NetworkStreaming Honored with DEMOgod Award

Mon, 13 Feb 2006 00:00:00 -0500

After two days filled with 68 original product presentations, the executives of NetworkStreaming are walking away with a new title, "DEMOgod(TM)".

NetworkStreaming Unveils Next Generation Tech Support Software at DEMO 2006

Mon, 06 Feb 2006 00:00:00 -0500

Following Chris Shipley's opening remarks at the DEMO 2006 Conference, NetworkStreaming, Inc. will provide remote technical support to a user during a live demonstration of SupportDeskTM 9.0.

Network Engines to Manufacture the Only Appliance for Remote Support Software

Wed, 01 Feb 2006 00:00:00 -0500

NetworkStreaming, Inc., a leading provider of appliance-based remote support software, announced today that it has partnered with Network Engines to deliver SupportDeskTM in a best-in-class software appliance.

New Initiative to Help Small Businesses Provide Remote Technical Support

Tue, 24 Jan 2006 00:00:00 -0500

NetworkStreaming, Inc., announced today a new pricing structure that makes it easier for small businesses to deploy and manage SupportDeskTM, the company's industry leading appliance-based remote support software.

Can Remote Support Help Salvage Service and Support Contracts?

Wed, 18 Jan 2006 00:00:00 -0500

Recently published results of the Service and Support Professionals Association (SSPA) Industry Committee on Maintenance and Support ROI revealed a previously overlooked shift in the influence of product sales vs. services/support/maintenance sales on technology vendors' corporate revenue and profits.

NetworkStreaming Selected To Present At DEMO 2006

Mon, 09 Jan 2006 00:00:00 -0500

NetworkStreaming, Inc. announced today it has been invited to participate in the prestigious DEMO Conference taking place February 6-8 in Phoenix, Arizona.

Dell Turns to PC Remote Control to Boost Decline in Customer Satisfaction

Wed, 07 Dec 2005 00:00:00 -0500

In the wake of declining customer satisfaction, Dell announced on November 15, 2005, that it is testing TechConnect, its latest Web-based tool that enables support reps to remotely control customers' PCs.

End-users Prefer PC Remote Control and the Web for Computer Support

Wed, 30 Nov 2005 00:00:00 -0500

Support requests have increased by 11% since 2003, according to the Service and Support Professionals Association.

IDC Predictions on Mobile Workers Make Remote Support a Priority

Sat, 26 Nov 2005 00:00:00 -0500

An IDC analysis published in October, 2005, determined that the mobile workforce will increase from 650 million worldwide in 2004 to more than 850 million over the next five years.

Remote Support Appliance Implementation Wins InfoWorld Award for Physician Micro Systems, Inc.

Wed, 16 Nov 2005 00:00:00 -0500

InfoWorld's 100 Projects of the Year award recognizes shining examples of IT projects that save companies money, and make their day-to-day operations more efficient and reliable. Among the 2005 winners is Physician Micro Systems, Inc. (PMSI), a leader in the development of electronic health records (EHR), practice management and computerized physician order entry (CPOE) software.

Remote Support Appliance Product Simplifies Compliance

Wed, 09 Nov 2005 00:00:00 -0500

Despite the April 20, 2005 deadline for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, many health care Providers and Payers have yet to achieve the basics, according to the Summer 2005 HIPAA Compliance Survey Results in HIPAAlert, published by Phoenix Health Systems.

CEO to speak at Mississippi Technology Alliance Annual Conference on High Technology

Mon, 07 Nov 2005 00:00:00 -0500

Joel Bomgar, CEO and founder of NetworkStreaming, is scheduled to speak on the Entrepreneurs and Business Development panel at the Mississippi Technology Alliance 6th Annual Conference on High Technology.

Symantec Penetration Assessment of Remote Support Appliance

Mon, 24 Oct 2005 00:00:00 -0400

NetworkStreaming, a leading provider of appliance-based remote support software, further demonstrated its commitment to providing best-in-class solutions for customers by announcing results from a recent penetration assessment from Symantec.

Remote Support Appliance Gives Faster, Easier, More Secure Connection

Wed, 19 Oct 2005 00:00:00 -0400

As more people use computers and the number of support incidents increases, tech support representatives are strained to respond to requests for remote support. NetworkStreaming provides faster and easier solutions that reduce time per session.

NetworkStreaming Raises $6 Million for SSL Remote Support

Mon, 17 Oct 2005 00:00:00 -0400

NetworkStreaming, a start-up based in Ridgeland, Mississippi, closed $6 million in second round funding for its SSL appliance-based remote support solutions.

New Appliance Lets Users Control Remote PCs

Mon, 17 Oct 2005 00:00:00 -0400

NetworkStreaming's NS Support Appliance lets users log on to the appliance via a Web browser and set up a remote control session with a help desk. The appliance runs NetworkStreaming's SupportDeskTM software, and can sit outside corporate firewalls or between firewalls in a secure network segment.

PC Remote Support Appliance Saves Time and Money at Help Desk

Tue, 04 Oct 2005 00:00:00 -0400

According to a recent study done on the company's behalf, Network Streaming's remote support appliance can reduce the total cost of ownership for a PC remote support system by as much as 65%, and save up to ½ hour on each support session.

Partnering with the Mississippi Technology Alliance to Help Rebuild Businesses in Wake of Katrina

Tue, 13 Sep 2005 00:00:00 -0400

NetworkStreaming announced today that it has joined forces with the Mississippi Technology Alliance to help businesses rebuild their IT infrastructure following Hurricane Katrina.

Remote Support Appliance Proven in the Field

Tue, 13 Sep 2005 00:00:00 -0400

In August 2004, NetworkStreaming officially released SupportDeskTM on the NS Support Appliance, an integrated software/hardware solution for remote PC support.

Remote Desktop Management Software

Tue, 26 Jul 2005 00:00:00 -0400

NetworkStreaming, LLC, a leader in remote PC access and control technology, today announced the release of AccessDeskTM Enterprise and Professional for general availability.

Web-Based Remote Control Enhanced with Enterprise Reporting

Wed, 30 Mar 2005 00:00:00 -0400

NetworkStreaming, LLC releases SupportDeskTM 8.2 with the new Enterprise Reporting option as the company's client base passes 1000.

New Remote Presentation/Demo Capability

Mon, 20 Sep 2004 00:00:00 -0400

NetworkStreaming, a leading developer of remote control support software, today announced the release of its hardware Gateway appliance. The Gateway offers a turn-key solution for effective technical support.

NetworkStreaming Focuses on Simplifying Remote Control Support

Thu, 13 May 2004 00:00:00 -0400

ExpertVNC, a leading developer of remote control support software, today announced that it will now operate under the name NetworkStreaming. The name change is effective immediately.

Announcing the Remote Desktop Support Appliance

Sat, 20 Sep 2003 01:00:00 -0400