B/OSS Insider Blog

Don't We All Seek Great Bundles For a Great Price?

Wed, 23 May 2012 16:15:00 GMT

When it comes to mobile commerce, it’s very much about necessity versus convenience, developing versus developed, but mobile commerce isn’t handset- or data-dependent, so how will it unfold around the world?

Big Data Poses Huge Challenges, But Opportunities

Fri, 18 May 2012 16:57:00 GMT

The underlying premise here is that the data required for analysis is available to the company concerned, and is in a format that is easily accessible. The data should also, of course, be reliable enough to support analytics.

Take a Second Look at What Service Assurance Is Doing for You

Wed, 28 Mar 2012 21:50:00 GMT

Network management and service assurance, coupled with the latest technologies and understanding of today’s rapidly changing communications market, equal a new way of defining service assurance.

Cloud Computing = Green IT … Right?!

Wed, 21 Mar 2012 16:53:00 GMT

A common assumption, even in the green IT community, is that cloud computing is the only way to achieve green IT. This is, at least on the surface, true, but the reverse is not: Cloud computing is not always green.

The 4G Challenge That Networking Users Now Face

Mon, 19 Mar 2012 16:00:00 GMT

The surge in cellular networking usage will need four main pillars of support: excellent network monitoring, testing, security and optimization.

Sex and Billing: You Couldn't Make It Up!

Fri, 09 Mar 2012 15:17:00 GMT

And judging by Accenture's latest billing survey, you might not want to either. It says CSPs are slow to introduce new services, compete effectively and exploit revenue opportunities because their billing systems aren’t up to the job of supporting

Why Are We Talking (Only) to Each Other About the Customer Experience?

Thu, 01 Mar 2012 20:22:00 GMT

Year after year we’ve watched as our industry receives poor marks in customer experience versus other service industry groups, yet CSPs continue to look primarily to each other for validation of customer-experience strategies.

Providers Are Moving Billing to the Cloud: The Time Is Now

Wed, 08 Feb 2012 20:41:00 GMT

Here's a profile of three providers that have already made the shift to the cloud to examine how they are succeeding in this new market reality.

Business Assurance: Where Upside Meets Downside

Larry Lannon — Fri, 20 Jan 2012 16:53:00 GMT

Business assurance is much more complex today than it has ever been and the dollars involved are substantial, to put it mildly. What does “substantial" mean? There are several good answers, depending on how the sector is defined.

Now, Not Later: Policy and Charging's New Imperative

Larry Lannon — Wed, 18 Jan 2012 14:11:00 GMT

How often do we hear friends and colleagues say something like, “I couldn’t come up for air all day." Certainly this is true in the communications service provider industry. And in the CSP world, things are about to get much, much faster.

Win the Customer-Experience Optimization Sweepstakes

Larry Lannon — Tue, 17 Jan 2012 16:57:00 GMT

Satisfying highly mobile, increasingly demanding consumers is more difficult and more rewarding than ever. Staying at least a step ahead of the next service requirement is most definitely part of the mission.

No Second Chance To Get It Right the First Time

Tue, 10 Jan 2012 19:43:00 GMT

It takes time to prepare well, and your reputation with your customers and prospects depends on it.

A Better B/OSS

Larry Lannon — Tue, 10 Jan 2012 19:39:00 GMT

Premium content is the epicenter of B/OSS’s content mission and you can find it much easier on our new site.

2012 Predictions: How Exponential Data Growth Will Impact the Enterprise-Carrier Relationship

Thu, 08 Dec 2011 15:46:00 GMT

The rise of mobility has changed the way we do business, providing benefits of increased productivity and flexibility. But the enterprise is feeling repercussions in the form of increased costs and reduced service quality.

Telecom Today: Innovation, Integration, Intensity

Mon, 14 Nov 2011 16:17:00 GMT

As we have seen these last few years, nobody is too big to fail and embracing the status quo is probably your quickest way to find out.

Getting Out of the Office to Find Inspiration in the Back Office

Tue, 08 Nov 2011 15:52:00 GMT

Our future will require near perfection in customer experience; however, the question remains how long it will take to get there, and who will be the front-runner in setting the industry standard of greatness.

Planting and Replanting the CRM Seed

Larry Lannon — Mon, 31 Oct 2011 15:37:00 GMT

Questions persist about whether or not the customer is running the show — only in the heads of the soon-to-be losers.

M2M: The Opportunity Is Imminent, But Are You Ready?

Larry Lannon — Tue, 25 Oct 2011 14:50:00 GMT

Sure, expectations are huge. So are the challenges.

I’m Not a Billing Dummy, But …

Tue, 25 Oct 2011 11:01:00 GMT

"Subscription Billing for Dummies" raises some points that are good for us all to reconsider from time to time.

Mastering the Video Challenge

Larry Lannon — Wed, 19 Oct 2011 21:12:00 GMT

A place in history awaits the leaders of video. Might that be you?