http://www.billingworld.com/blogs/insider/ B/OSS Blog en-us Copyright © 2009 Virgo Publishing, Inc. By Rob Rich, TM Forum. One of my favorite topics to write on is customer experience. I just wrote a 40 page report on it covering such lofty topics as strategies and processes maximizing customer lifetime value over a projected lifecycle. Like many people I have very strong feelings about my own customer experience. Also, like many people, I have ...<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/BossInsiderBlog?a=VOCU2_U2vXc:koiHNjcSVEU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/BossInsiderBlog?d=yIl2AUoC8zA" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/BossInsiderBlog/~4/VOCU2_U2vXc" height="1" width="1"/> http://feedproxy.google.com/~r/BossInsiderBlog/~3/VOCU2_U2vXc/ Fri, 13 Nov 2009 13:19:59 PDT http://www.billingworld.com/blogs/insider/?m=art&a=a-little-good-will-goes-a-long-way.aspx By Jim Machi, DialogicI should not have been surprised, though somehow it still struck a chord with me. And especially since Christmas is right around the corner, I should not have been surprised. But when I read the press release that Wal-Mart is launching Straight Talk, prepaid mobile plans including voice, messaging and Web access, I was surprised. The industry ...<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/BossInsiderBlog?a=oNcez5xLu8Y:Bwgb7-oynE0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/BossInsiderBlog?d=yIl2AUoC8zA" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/BossInsiderBlog/~4/oNcez5xLu8Y" height="1" width="1"/> http://feedproxy.google.com/~r/BossInsiderBlog/~3/oNcez5xLu8Y/ Wed, 11 Nov 2009 05:32:52 PDT http://www.billingworld.com/blogs/insider/?m=art&a=walmart-prepaid-commoditization-mobile.aspx Paul Zuber, Founding CEO, Dilithium NetworksThe demand for and widespread usage of popular video sharing sites, social networking sites, and smartphones have increased exponentially in the past year. While multimedia services and usage are at all-time highs in terms of minutes of use, service providers and content owners are still adjusting their revenue and go-to-market models toward consumers and enterprises. ...<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/BossInsiderBlog?a=YyNe5SV2yI8:RREl9b6n8LU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/BossInsiderBlog?d=yIl2AUoC8zA" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/BossInsiderBlog/~4/YyNe5SV2yI8" height="1" width="1"/> http://feedproxy.google.com/~r/BossInsiderBlog/~3/YyNe5SV2yI8/ Mon, 09 Nov 2009 12:05:17 PDT http://www.billingworld.com/blogs/insider/?m=art&a=the-monetization-of-mobile-multimedia.html Fri, 13 Nov 2009 13:19:59 PDT Fri, 13 Nov 2009 00:00:00 PDT