Tim McElligott Blog

Natural-Disaster Analogies for Telecom Wearing Thin

Thu, 24 May 2012 23:02:00 GMT

Competition doesn't spell gloom and doom for service providers.

The Problem With Net Promoter Score

Wed, 09 May 2012 16:08:00 GMT

What's good for the goose is not always good for the gooses.

AT&T Doubles Down on American Paranoia

Mon, 07 May 2012 16:29:00 GMT

But that's just a foot in the door to bigger, better things.

Telecom Unions Need to Learn the Art of Public Relations

Fri, 27 Apr 2012 19:10:00 GMT

It's contract time again and somehow the unions can't seem to get it done.

Artificial Intelligence: Then and Now

Fri, 13 Apr 2012 18:42:00 GMT

From a bottle or from serious research, artificial intelligence can spawn great things.

2 Surveys for the Price of None

Tue, 27 Mar 2012 15:40:00 GMT

When it comes to managing networks, nobody does it better than telecom, but every so often it is time to review your priorities. Take one or both surveys to let vendors know your priorities.

John Henry, Tom Thumb and the Science of Field Service

Wed, 07 Mar 2012 22:14:00 GMT

Who makes better decisions when it comes to managing a workforce: man or machine?

TI's Bernabe Has It Right, AT&T Is Close

Tue, 28 Feb 2012 22:13:00 GMT

Charging over-the-top providers and developers is a model that has been a long time coming. Its time is now, before it's too late.

Proud To Present O'Shea's Cloud

Mon, 20 Feb 2012 18:46:00 GMT

The cloud is not magic, just magical.

Customer Service Can Be a Great Calling

Mon, 13 Feb 2012 16:18:00 GMT

Make a buck, save a life — all in a day's work.

TELUS' Borghesi To Keynote B/OSS Customer Experience 360

Tue, 07 Feb 2012 16:08:00 GMT

TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill.

Making a Symphony of SaaS

Thu, 02 Feb 2012 21:39:00 GMT

Software-as-a-service can help service providers play their back office like a violin. Writing about it can drive you to drink.

Telcordia's Chapter Ends: Waiting For the Sequel

Thu, 12 Jan 2012 16:54:00 GMT

Ericsson closes its acquisition of Telcordia and opens a new book on the back office.

Monty Python Driving Customer Centricity

Wed, 04 Jan 2012 18:32:00 GMT

Questions are the precursor to knowledge. We're posing them to the oracles of customer centricity.

Pennies From Heaven

Tue, 27 Dec 2011 06:40:00 GMT

There is only one place to look to find lost revenue and that's the mirror.

Coming Face to Face With Your Idol(s)

Wed, 14 Dec 2011 17:08:00 GMT

Sometimes you get the big interview and think: Don't blow it. Imagine a dozen of them all at once.

Service Providers Should Mind Their Own Business

Tue, 13 Dec 2011 06:15:00 GMT

Real business owners and managers know it is often extremely difficult to know what one's true costs are and sometimes chasing the dollar is too important to be able to stop and figure it out.

Squeezing the Experience Gap Between Reality and Perception

Tue, 06 Dec 2011 22:45:00 GMT

Service providers continue to make the wise choice to invest in service quality — and reality.

'Pulling a gardner' in the Age of Wireless

Wed, 23 Nov 2011 17:53:00 GMT

Windstream's Jeff Gardner may not be all he seems.

Behind Every Successful Project

Mon, 14 Nov 2011 18:15:00 GMT

Technology has never simply sold itself. Someone, somewhere has to get behind it.