Call Center Services:

Call center services that would help you in gaining best ROI while leveraging your cost. Call center outsourcing services will handle your back office operation, front office operation, and help desk support in unbelievable pricing. You can save up to 60% on the total cost incurred on your in-house operation.  CALL CENTER SERVICES will help you in gaining more and more customers in real time. This will enhance your better acceptability in getting the best ROI. Call centers provide inbound and outbound calls for your marketing purpose like:  

BPO Services:

• Web Marketing & Support
• Financial & Accounting
• Data & Voice Management
• Website Design & Web Develop.
• Transcriptions Service
• E-mail & Chat Support

Outbound Services:

• Appointment Scheduling
• Product/Service Promotion
• Market Research & Survey
• Sales & Marketing
• E-mail Follow-Up
• Voice Broadcast

Inbound Services:

• Answering Service
• Customer Service
• Inquiry Handling
• Technical Support Service
• Toll Free Services
• Help Desk Support
• Remote Receptionist

Call center outsourcing services can help you in gaining more and more customers through telemarketing services and enhance your profits in real time. In this global turmoil, when it comes to cost cutting then the best strategic approach is to hire an inbound outbound call center as a virtual in-house operation in real time. Call center plays a vital role for your customer’s support in real time. The quick and relevant operation helps you in gaining more and more customers in real time.  When it comes to quick heal – its time to call center support as like a virtual in-house customer’s support in real time. When it comes to cost cutting – SAVE 60% or more on your virtual customer support – apart of it, you don’t have to worry about human resource management and other Government Compliance.

As an Mortgage Lead Generation company and Mortgage Call Center, Axiom offers lead generation programs that produce competitive highest conversion ratio in the industry. Our Mortgage Leads are Highly Targeted towards individuals.

Our Custom Mortgage Lead campaigns are filters based. Fresh telemarketed mortgage leads tailored to your mortgage loan origination needs. We offer three unique Mortgage Lead Marketing packages, which provides you with everything you need for your Mortgage Campaign. From data selection, to Telemarketing script consultation, to Mortgage Lead Generation We can provide the solution. Call today for a professional consultation with our Mortgage Leads Expert.
Axiom is dedicated to provide our clients with various Mortgage Outsourcing Services, which includes:

• Second Mortgage
• Real Time Hot Transfers
• Exclusive Mortgage Leads
• Debt Consolidation Leads
• Unsecured / Secured Loan Leads
• Verification Process

Axiom guaranteed to fill your pipeline with deals. Verified leads are fresh Internet generated mortgage leads, which undergoes a 7 point telephone verification process. Phone Verified Mortgage Leads are supplemental products. Phone Verified leads are products that must be prepared to assure, that your leads are custom verified to fit your exact filters.

While calling a Verified Mortgage Lead or any other mortgage lead, Axiom Verifiers never state their own name or other personal information as it does nothing, but leaves the clients confused. While calling for verification purposes, we state that we are calling from “Mortgage Verification services” This will assure a smooth transaction as the borrower now knows that he is going through a verification process for his mortgage. Our Mortgage Call Center ensures the prospect is genuine and interested in taking a quote.

We offer much more than this! check our proven Mortgage Lead Programs which offers, nothing but, guaranteed results! We invite you to take an opportunity, to contact us and see how our Target Exclusive Mortgage Lead Programs can work for you. Please feel free to contact us on 949-202-5115 or email us sales@axiombpm.com to know about our Mortgage Leads. Other Lead Generation Programs which Axiom offers are - Debt Leads - Insurance Leads - Payday Leads - Auto Finance Leads Live Transfer Lead programs offered by Axiom - Live Transfer Debt Leads - Live Transfer Insurance Leads - Cash Advance Leads - Auto Loan Leads.

Creating and Building a  product is not a joke but  to serve a high end customer  its important .  our outbound call center infrastructure is superb in term of quality driven approach, which enables the companies associated with us, to be assured of a solutions-based approach which meets its telephonic and e-commerce needs, related to a particular product campaign, and its successive promotion.

The service also supports:

• New product launches and line extension introductions
• Product recalls
• Product advisory notices
• New product indication announcements
• Product hotlines
• Outcomes research

Our  Methodologies

The Outbound Call Centers, offer solutions that can be tailor-made as per the client requirements. They offer fully integrated solutions, for acquiring more customers, and building a stronger customer base, helping to launch the product and build awareness in the relevant market. Outbound call centers provide exclusive product promotional support, to customers with the help tele-services. They help to generate momentum and expand new customer base along with creating awareness and excitement amongst the target , for the new products, introduced by the clients. Outbound calls made to target audience, consist of promotional product messages, which are in consistence with the company’s individual product promotion strategies.

  Answering Services

Axiom’s Inbound Call Centers Specialize in offering effective and accurate answering ServicesRead more…

Answering Services

Web Marketing & Support

Our comprehensive Internet Sales & Marketing services ensures that we generate significant revenues for our clients and provide a return on investment in as short a timescale. We also offer outbound telemarketing services.

Web Marketing & Support

Market Research & Survey

At Axiom, we use patented market research methodologies to review literature that comprise extensive usage of offline and online databases. Our Outbound Telemarketing Services makes the process perfect.

Market Research & Survey

Technical Support Services

Our Inbound Call Center Service Specialize in offering effective and accurate Technical Support Services.

Technical Support Services

Electronic-mail

Frequently Asked Questions

What role does an e-mail support service play in my company? E-mail has now become, a primary means of data transmission and customer relationship management. Owing to this factor, many companies are now outsourcing, their e-mail support services.

Low cost, non intrusive and any time-anywhere access, are some of the main advantages, of e-mail based communication. An efficient e-mail response service is crucial for every company, as it contributes to the brand building and growth process of the company.

The knowledge bases are continually updated and improved, based on our agent’s interactions with customers. Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services. The online knowledge base can also be used, in order to provide immediate personalized responses to all the customer queries. A knowledge base of frequently asked questions and answers, will be created in collaboration with our clients’ needs and requirements.

What services can I expect from Axiom?

We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues. Our email services are comprehensive and include.

• Customer care
• Technical support
• Order fulfillmentVerification
• Complete query resolution

The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up can considerably increase quantity and quality of the produced leads. We at Axiom provide a very reliable and flexible system that responds promptly to the customer queries.

Combined activities like direct mailing and call center follow-up together, can more then double your normal response rates. To increase the efficiency levels, these activities should be well focused and should involve timely use of telephone, as a means to lift overall direct mail response.

Direct mail campaign is a resource intensive business, if all the essential elements for success are carried out properly. Outbound call centers, execute and follow-up every aspect of your direct mailings, by providing specialized services.

What is medical transcription?

It is a dictated recording made by physician and health experts and this recording is transcribed into medical reports, correspondence, and other administrative material. These dictated recording is listened on a headset using a foot pedal to pause the recording as per requirements, when you unable to listen the words clearly. The key of the text should be listened properly for best documentation on word processer. After completing text part, the editing and proofreading is done for grammar, clarity, and quality on the transcribed text.

The documents they produce include:

•     Discharge summaries
•      Medical history
•     Physical examination reports
•    Operative reports
•     Consultation reports
•      Autopsy reports
•     Diagnostic imaging studies
•     Progress notes
•     Referral letters

Medical transcription is on going evergreen domain in this BPO sector.  Medical transcriptionist transcribed these documents to the physicians or other health care professionals who dictated them for review and signature or correction. After getting approval from medial professional, these documents eventually become part of patients’ permanent files.  It can be used for various purposes.

Axiom Transcription services:

Our Medical Transcription Process involves the art of conversion in dedicated formatted Medical Reports. Report can be printed automatically. Medical Transcription is the Largest and Core unit of Axiom. It leverages the power of the World Wide Web with cutting-edge Medical Transcription technology to provide unique and transparent, communication solutions. Word files are stored permanently for easy future reference. We provide a single point-of-contact for all aspects of Medical Transcription engagements, including system design and integration, software development and post-implementation production support.

How Axiom helps in medical transcription: 

Axiom’s system provides Transcribed Data, defined in these different terms into the computer:

• Patient Name
• Physician Name
• Date of Visit
• Other Records of patient

There is an easy availability of records as and when required by the clients, as they are permanently stored for future reference. This Documentation is stored safe and can be returned in encrypted mail format, although we have our FTPs, which are duly used to store or send the documents.

Our Other Transcriptions Services

• Medical Transcription
• Medical Billing
• Medical Coding
• Legal Transcription
• Voice Transcription

There are following Significant Points:

• Listening and typing speed should be good.
• Job opportunities are good.
• Many medical transcriptionists telecommute from home-based offices.
• Many transcriptionists worked in hospitals, and other offices of physicians.
• Employers prefer medical transcriptionists who have completed a postsecondary training program.
• Biological terms are an added advantage.

Website designing and development is the best suitable structure that helps you in web presence and high quality of website. Our website designing and development process is as per customer’s desire and expectations. We gain or loose from outsourcing the best services in real time. Multimedia brings together a collection of various media such as video, sound, graphics, animation, and text casting a custom designed, interactive and graphical program. These programs are used to promote products or services to potential clients and supplementing instructional materials. All content material is distributed via CD-ROM.

Offshore Web Development Services

No body wants to loose everybody wants to win. Everyone wants to expand their business opportunities online (Means on the internet). A website speaks for a company that brings a new era into wonderful experience as if now. It is considered as a gateway to obtain new business avenues for your company and gives the Internet surfers and your customers a long lasting impression of the company and its capabilities. To increase efficiency and profitability, and have a stronger global presence, various companies are outsourcing their campaigns, to Call Centers in order to retain and satisfy their current customers, and to expand new customer base. Therefore, this outsourcing of website designing and development services enhance the worth of their company in the current marketplace.

Designing and developing new web sites

• Designing a new sites
• Developing intranet sites
• Customization to existing sites
• Alteration and modification of existing site
• Adding and implementation of User interfaces for existing applications
• Search engine optimization
• Usability testing
• Web related online programming

Offshore Multimedia Services

•  2 Dimentional and 3 Dimentional Animation Services
• Multimedia and Content Development
• Web Development Service

At Axiom, we are passionate in solving our customer’s problems as soon as they arise. It is because, we realize the importance of time in the current genre, and the fast paced growth of diverse industries. Our CRM is not just a tool to service customers but it’s a way to see the future. As the world, becomes more and more interrelated, our CRM specialists and operations teams are mapping the future of customer needs and finding ways to understand, as to, how to address best among customers. To enhance ROI in the business we have to stand on one fit to cater our customer’s requirements.

Benefits of hiring us as a web development company

• Increase ROI with Reduced time on developing new applications
• Accelerated business performance
• We adopt Automating and orchestrating processes across enterprises
• We’ve Collaboration with business and trading partners more flexibly and cost-effectively
• Improving visibility of current business performance, reducing reliance on historical trends

Means is changing not the theme. The things are better than exceptions in real time. Whatever the system of supporting a client is non-durable and well implemented through contact centers. Call center services are the best outcomes of the durable opinion of the system in real time.

Call center services are the best platform that brings better opportunities in real time. Call center supports latest features that would render the services as if BPO, KPO, legal outsourcing accounting services providing company in real time.

We work on our vision and mission to have our ethics, which deals in real time. We deal with the following observation in real time that brings the best output in real time.

We have different methodologies that bring the things in real time. What you will gain and what you will lose is something that is irrelevant during the same time. Our call center services works for your main dimension in real time.

We have inbound and outbound call center services that would render the services in real time. Through our customer’s satisfaction and our diligent efforts in real time. We supported the base of the system and the scenario has been changed by unexpected sales through our telemarketers in real time.

We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior Inbound Call Center Services, Outbound Call Center Services, and BPO Services, Telemarketing Services. We are committed to quality performance in all our endeavors. Our professional experience has taught us that our success is a direct result of focusing our organization on the attainment of your goals.

Axiom works in conjunction with companies ranging from small businesses to Fortune 500 companies creating successful partnerships, and marketing formulas that yield results. As a company, we work diligently to support your marketing needs. As our client, you are our number one priority.

AXIOMBPM deals with Document Management Services for the clients, which are being outsourced to India. Document Management Services are benefiting business community worldwide by saving tremendous amount of their time and money. Data management is a very tough task to handle for different companies that why they prefer out sourcing for saving data admistarator cost up to 60%.

Offshore Data Maintenance

Our Database Services provide

1.      Secure

2.      Optimal management

3.      An increased ratio of database productivity

Our services range from:-

1.      Database design

2.      Enhancement to installation / upgrades

3.      Backup / restoration

4.      Performance as well as capacity management

AXIOM has a proven record of accomplishment with database management systems, in multiple systems and environments. We offer complete spectrum of Data Center Management Services, which can help your organization in capitalizing on business opportunities and result in real improvements in terms of profitability of the business.

Offshore Data Conversion 

Data conversion can be defined as the translation of data from one format to another. Data stored in an old system is imported into a new database. Data Conversion can range from a simple one for one import to a complex procedure where non-relational data needs to be imported, validated, cleansed, and split up into multiple tables in a new relational database structure.

Offshore Data Enhancement 

From outside sources, we can append demographics and lifestyle information to create profiles of prescription and/or buying habits of consumers and Physicians.

Offshore Data Clean Up 

Our programs can detect duplicates or problem records. We run tests against the data looking for problems.

Offshore Data Entry

Data entry in data management services should be accurate and precise.

Data Entry is an exact science, where accurate input is essential. Customized data entry screens with proper parameters in place, result in fewer corrections. Quality checks are done on-line and off-line based on pre-determined comparisons and checks.

Why Document Management Services are so important?

Managing data is very important for every company in terms of security and safety from corrupt files. Data Management is an important and challenging task in today’s information rich environment. The added need to share information with customers, business partners, and different setups of the company in numerous locations is proving to be, a daunting task for different companies. The amount of paper work done by organizations has increased manifolds.

Financial and Accounting Services

There are various services provided by axiombpm services:

Offshore Accounts Payable

We are one the leading accounting and book keeping services that help you in developing your business in real time. The process helps client to track payments originating across different locations and in different currencies. It helps in efficient settlement of payment issues with vendors.

Offshore Accounts Receivable Management

Our strategic process in mean time is the best accounts dealing and your accounts reconciliation. The process includes managing as well as tracking the client’s receivables in different locations. It also helps to manage the limit of credit extended by the client.

Offshore Tax Processing

Processing a large amount of tax, bills pending, and other bookkeeping activities in real time. The process includes proper tax data maintenance and auditing of various documents and forms relating to taxation.

Offshore Cash Management

We will manage the process of cash management effectively that includes checking the cash flow statement of the company. It also includes checking the liquidity of the company, managing current assets like cash, inventories, bills payable and receivables etc.

Offshore Risk Processing

We are the best outsourcing partner in book keeping and outsourcing services. The process of risk management  include services like monitoring the risk factor of various investments, looking after the returns, looking after at the viability of projects a company undertakes. It also includes making quarterly reports of investments and sending it to the company.

Offshore Claims Processing

Our claim processing services are best as per requisite and have the best outsourcing benefits in real time. The process includes checking of documents supporting the claim, storing online data of claims and their redressed. We will work simultaneously on the back office operation where accounting is needed for the business in real time.

“Since our inception, we’ve been trying to update our web templates and navigate to improve web ranking.  We have superb environment with multidimensional approach in real time. We will implement web-marketing strategies that would render result-oriented business in real time. “

We have expertise in Customer Pains.

Our company is well equipped with harmonious culture to breed our customer in no time. Their business and development process is full of vigor and agility in real time. We’ve our entire website web marketing strategies for making traffic into your website.

Following are the pains of customer:

1.      My website is horrible. Can you help me in designing and telemarketing services?

2.      I have our own staff but they are too busy developing to handle the site once it’ s up.

3.      We’ ve been trying to update our telemarketing partner, improve web rankings, change the look and feel, implement web marketing style, with little results from our current service provider.

4.      The past month and I lost revenue in-house web marketing and telemarketing services.

5.      We just started putting our website together and lost our webmaster.

6.      We need a reputable company to help us with our website.

7.      Can you help us to get additional customer through telemarketing services?

8.      Our company knows how to maintain the site but want low cost web marketing services.

9.      My grandson left for college and now I don’ t have anyone to take care of my telesales.

10.  My marketing campaigns is the lifeblood of our business and it’ s been down three times the past week

11.  The web contractors we hired are not doing their work on time

12.  Our requirement is to generate revenue through our sales campaigns by call centers

13.  We want to be very aggressive in our web marketing strategy and need a company that can back it up

14.  We’ re not getting enough sales

15.  We need better marketing campaigns online, chat, emails etc.

16.  We need someone to upload information and maintain our telemarketing up-to-date

17.  I am looking for a reliable company that can help make changes to my company’ s marketing campaign on a regular basis

18.  We need help with coming up higher in the search engines

19.  My yellow pages are dead.

20.  I need someone that can help me market my company on the web.

21.  My website needs to be reworked in terms of marketing.