Harmon’s Blog: Eye On BPM – BPTrends

Let your customers crawl up the steps

Paul — Fri, 30 Jun 2017 23:04:22 +0000

Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider. Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair. They explained that […]

Malls Will Disapear?

Paul — Mon, 12 Jun 2017 18:23:09 +0000

There have been several stories in the press this week about how malls are doomed to disappear. It’s a sign of the continual spread of the waves caused by Amazon.com It began with the retail book industry. Amazon offered to sell books online. You went to www.amazon.com and chose your book and Amazon rushed it to […]

Process Mining Experimentation

Paul — Sun, 30 Apr 2017 17:36:29 +0000

There is lots of academic interest in process mining — the use of tools to evaluate events and determine flow patterns (processes) and bottlenecks. Recently a group of university people announced the free availability of Nirdizati — an Alpha release of a predictive monitoring tool that individuals and organizations can experiment with. http://nirdizati.cs.ut.ee Use of […]

Meta-Process Analysis

Paul — Wed, 26 Apr 2017 21:48:02 +0000

I’ve begun to talk about what I’ve decided to term “meta-process analysis.” By meta process analysis I mean the analysis of a generic or abstract process — usually a specific type of process like an auto production line process, or a retail store sales process. The focus of the analysis is to describe ways in […]

Portugal in May

Paul — Mon, 17 Apr 2017 20:44:30 +0000

I’m getting excited about the upcoming BPM Conference in Lisbon on May 25th. The conference is going to focus on the impact of AI and Cognitive Technologies on Business Process Change and I’ve been asked to keynote it. (For more information on the conference, please check: lisbon.bpmconferenceportugal.com ) I happen to think that Ai and […]

Transformation

Paul — Thu, 16 Mar 2017 22:23:16 +0000

I’ve read many articles on “transformation.” Older articles seemed to suggest that transformation implied a major change — rather like business process reengineering. Recently, however, transformation has become popular and everyone now seems free to use it as the equilivent for process change. This month I asked www.bptrends.com readers for their take on the meaning […]

What do managers know about business processes?

Paul — Thu, 09 Feb 2017 00:49:46 +0000

The current mini-survey being run on BPTrends asks readers to tell us what managers at their companies know about processes. One option suggests that an organizations know about processes, could help improve them, get data about them and use that data to make day-to-day management decisions. For those familiar with CMMI, that would suggest a […]

What’s Next in BPM?

Paul — Fri, 27 Jan 2017 19:24:38 +0000

This past month, www.bptrends.com has asked its readers to vote on what they think will be the next hot topic for BPM. We had more votes than we normally get for one of our informal surveys and a much clearer result. 58% or 25 readers chose Digital Transformation. This was in contrast to alternative options […]

The Challenge of Automation

Paul — Wed, 11 Jan 2017 18:03:37 +0000

Obama gave a farewell address this past week and he addressed a variety of topics, including trade and the problems of jobs going overseas. The interesting thing he said, however, was missed by most commentators. He argued that… “…the next wave of economic dislocation won’t come from overseas. It will come from the relentless pace […]

Where to Study BPM

Paul — Tue, 03 Jan 2017 19:30:33 +0000

Class Notes: Where to Study Business Process Management? A Global Perspective Based on EDUglopedia.org One of the interesting things that has occured in the past decade is the emergence of serious academic programs that offer instruction in BPM. One can now take a MA or even a PhD in BPM. This, in turn, guarantees that, […]