<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Human-Centered Change and Innovation</title>
	<atom:link href="http://bradenkelley.com/feed/" rel="self" type="application/rss+xml" />
	<link>https://bradenkelley.com</link>
	<description>Keynote Speaker &#38; Futurist - Braden Kelley</description>
	<lastBuildDate>Sat, 13 Jun 2026 01:00:00 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=6.9.4</generator>
<site xmlns="com-wordpress:feed-additions:1">218207841</site>	<item>
		<title>Demystifying the Mind of the Machine</title>
		<link>https://bradenkelley.com/2026/06/mechanistic-interpretability-ai-trust/</link>
					<comments>https://bradenkelley.com/2026/06/mechanistic-interpretability-ai-trust/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Sat, 13 Jun 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91228</guid>

					<description><![CDATA[Why Mechanistic Interpretability is the Cornerstone of Human-Centered AI Transformation LAST UPDATED: June 12, 2026 at 5:43 PM GUEST POST from Art Inteligencia The Agentic Wall of Trust We are moving rapidly from the era of &#8220;Copilot AI&#8221; — tools that merely assist us — to the era of &#8220;Agentic AI,&#8221; where autonomous digital agents [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/mechanistic-interpretability-ai-trust/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91228</post-id>	</item>
		<item>
		<title>The Neuroscience of Creativity</title>
		<link>https://bradenkelley.com/2026/06/neuroscience-of-creativity/</link>
					<comments>https://bradenkelley.com/2026/06/neuroscience-of-creativity/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Fri, 12 Jun 2026 23:44:18 +0000</pubDate>
				<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Psychology]]></category>
		<category><![CDATA[innovation leaders]]></category>
		<category><![CDATA[neuroscience]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91188</guid>

					<description><![CDATA[What Innovation Leaders Need to Know by Braden Kelley and Art Inteligencia Creativity is not a personality trait. It is not a gift that some people have and others don&#8217;t. It is a neurological process — a specific pattern of brain activity that can be understood, cultivated, and deliberately supported through the right organizational conditions. [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/neuroscience-of-creativity/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91188</post-id>	</item>
		<item>
		<title>Everyday Leadership</title>
		<link>https://bradenkelley.com/2026/06/everyday-leadership-experiments/</link>
					<comments>https://bradenkelley.com/2026/06/everyday-leadership-experiments/#respond</comments>
		
		<dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
		<pubDate>Fri, 12 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[everyday leadership]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91142</guid>

					<description><![CDATA[GUEST POST from Mike Shipulski What if your primary role every day was to put other people in a position to succeed? What would you start doing? What would you stop doing? Could you be happy if they got the credit and you didn’t? Could you feel good about their success or would you feel [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/everyday-leadership-experiments/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91142</post-id>	</item>
		<item>
		<title>Giving Customers and Employees the Best Day Ever Experience</title>
		<link>https://bradenkelley.com/2026/06/best-day-ever-experience/</link>
					<comments>https://bradenkelley.com/2026/06/best-day-ever-experience/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 11 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[best day ever]]></category>
		<category><![CDATA[Employee Experience]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91152</guid>

					<description><![CDATA[GUEST POST from Shep Hyken Steve Spangler is a teacher, businessman and Emmy award-winning TV personality who has amassed more than 4.5 billion views across YouTube and TikTok. The secret to his success can be summed up in one word: engagement. And recently, he decided to write about it, authoring a book titled The Engagement [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/best-day-ever-experience/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91152</post-id>	</item>
		<item>
		<title>Self-Acceptance Will Supercharge Your Life</title>
		<link>https://bradenkelley.com/2026/06/self-acceptance-supercharge-your-life/</link>
					<comments>https://bradenkelley.com/2026/06/self-acceptance-supercharge-your-life/#respond</comments>
		
		<dc:creator><![CDATA[Tullio Siragusa]]></dc:creator>
		<pubDate>Wed, 10 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Psychology]]></category>
		<category><![CDATA[Business Transformation]]></category>
		<category><![CDATA[conscious leadership]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Design Thinking]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Future Of Work]]></category>
		<category><![CDATA[Growth Mindset]]></category>
		<category><![CDATA[Leadership Development]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Tullio Siragusa]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=60337</guid>

					<description><![CDATA[For a long time, society has demanded that we show up as good people. Do the right things and practice Godliness. The facts are that this has turned out...]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/self-acceptance-supercharge-your-life/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">60337</post-id>	</item>
		<item>
		<title>The 3 Day Workweek Transition</title>
		<link>https://bradenkelley.com/2026/06/ai-soft-landing-three-day-workweek/</link>
					<comments>https://bradenkelley.com/2026/06/ai-soft-landing-three-day-workweek/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Tue, 09 Jun 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI soft landing]]></category>
		<category><![CDATA[Future Of Work]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91164</guid>

					<description><![CDATA[Another AI Soft Landing Scenario Exploration LAST UPDATED: June 7, 2026 at 11:44 AM by Braden Kelley and Art Inteligencia For decades, technologists have promised that automation would liberate humanity from excessive labor. Instead, each productivity revolution has largely produced the opposite: more output, faster expectations, perpetual connectivity, and escalating burnout. But artificial intelligence may [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/ai-soft-landing-three-day-workweek/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91164</post-id>	</item>
		<item>
		<title>What Defines a Good Strategy?</title>
		<link>https://bradenkelley.com/2026/06/what-defines-a-good-strategy/</link>
					<comments>https://bradenkelley.com/2026/06/what-defines-a-good-strategy/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91134</guid>

					<description><![CDATA[GUEST POST from Greg Satell One of the most frustrating statements I come across is that “we had a good strategy, but just couldn’t execute it.” That’s nonsense. Obviously, if you couldn’t execute, there were some important factors that you didn’t take into account. You miscalculated in some significant way. So how was that a [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/what-defines-a-good-strategy/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91134</post-id>	</item>
		<item>
		<title>Managing Across Cultures</title>
		<link>https://bradenkelley.com/2026/06/leading-multicultural-teams/</link>
					<comments>https://bradenkelley.com/2026/06/leading-multicultural-teams/#respond</comments>
		
		<dc:creator><![CDATA[David Burkus]]></dc:creator>
		<pubDate>Sun, 07 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[multicultural teams]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91120</guid>

					<description><![CDATA[GUEST POST from David Burkus If you’re leading multicultural teams, you already know that the hard part isn’t managing projects—it’s managing people. People who see work, time, leadership, and even your well-intentioned Zoom calls very differently. when your team isn’t just spread across departments or cities, but countries and cultures, those small issues can quickly [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/leading-multicultural-teams/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91120</post-id>	</item>
		<item>
		<title>Customer Experience Improvement</title>
		<link>https://bradenkelley.com/2026/06/customer-experience-improvement/</link>
					<comments>https://bradenkelley.com/2026/06/customer-experience-improvement/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Sat, 06 Jun 2026 19:53:53 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer experience improvement]]></category>
		<category><![CDATA[frameworks]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91106</guid>

					<description><![CDATA[A Complete Framework for Getting It Right by Braden Kelley and Art Inteligencia Customer experience improvement is the most consequential and most frequently mismanaged investment in modern business. Organizations spend billions annually on CX improvement programs — new technology platforms, journey redesign initiatives, service training programs, personalization engines — and yet Forrester&#8217;s CX Index has [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/customer-experience-improvement/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91106</post-id>	</item>
		<item>
		<title>The Anatomy of Agentic Trust</title>
		<link>https://bradenkelley.com/2026/06/mechanistic-interpretability-agentic-ai-trust/</link>
					<comments>https://bradenkelley.com/2026/06/mechanistic-interpretability-agentic-ai-trust/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Sat, 06 Jun 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[agentic trust]]></category>
		<category><![CDATA[change leadership]]></category>
		<category><![CDATA[mechanistic interpretability]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91087</guid>

					<description><![CDATA[A Mechanistic Interpretability Framework for Change Leaders LAST UPDATED: June 5, 2026 at 3:13 PM GUEST POST from Art Inteligencia The Impasse of the Black Box: Why Agentic AI Demands a New Trust Paradigm Digital transformation has reached an inflection point. Organizations are moving away from traditional, deterministic software and basic copilots toward Agentic AI—autonomous [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/mechanistic-interpretability-agentic-ai-trust/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91087</post-id>	</item>
		<item>
		<title>Customer Experience Strategy</title>
		<link>https://bradenkelley.com/2026/06/customer-experience-strategy/</link>
					<comments>https://bradenkelley.com/2026/06/customer-experience-strategy/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Fri, 05 Jun 2026 18:03:06 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[customer experience strategy]]></category>
		<category><![CDATA[CX strategy]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91077</guid>

					<description><![CDATA[A Complete Framework for Building CX That Drives Revenue by Braden Kelley and Art Inteligencia Most organizations have a customer experience strategy in name. Few have one in practice. The evidence is in the numbers: 80% of organizations claim CX is a top priority, yet Forrester&#8217;s CX Index has declined for four consecutive years. The [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/customer-experience-strategy/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91077</post-id>	</item>
		<item>
		<title>Choosing the Best Idea</title>
		<link>https://bradenkelley.com/2026/06/choosing-best-idea-framework/</link>
					<comments>https://bradenkelley.com/2026/06/choosing-best-idea-framework/#respond</comments>
		
		<dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
		<pubDate>Fri, 05 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Design]]></category>
		<category><![CDATA[choosing ideas]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90334</guid>

					<description><![CDATA[The 8-Box Framework for Innovation GUEST POST from Mike Shipulski We have too many ideas, but too few great ones. We don’t need more ideas, we need a way to choose the best one or two ideas and run them to ground. Before creating more ideas, make a list of the ones you already have. [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/choosing-best-idea-framework/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90334</post-id>	</item>
		<item>
		<title>Voice of Customer</title>
		<link>https://bradenkelley.com/2026/06/voice-of-customer/</link>
					<comments>https://bradenkelley.com/2026/06/voice-of-customer/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Thu, 04 Jun 2026 23:16:03 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=91029</guid>

					<description><![CDATA[A Complete Guide to Building VoC Programs That Drive Action by Braden Kelley and Art Inteligencia Most organizations have a voice of customer program. Most of those programs are not working as well as they think they are. The evidence is clear: organizations are collecting more customer feedback than ever before — surveys after every [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/voice-of-customer/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">91029</post-id>	</item>
		<item>
		<title>Making Every Customer Feel Special</title>
		<link>https://bradenkelley.com/2026/06/individualized-customer-experience/</link>
					<comments>https://bradenkelley.com/2026/06/individualized-customer-experience/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 04 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90341</guid>

					<description><![CDATA[GUEST POST from Shep Hyken This article answers the question: What is the difference between personalization and individualization, and why does it matter to the customer experience? The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/individualized-customer-experience/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90341</post-id>	</item>
		<item>
		<title>Customer Journey Mapping</title>
		<link>https://bradenkelley.com/2026/06/customer-journey-mapping/</link>
					<comments>https://bradenkelley.com/2026/06/customer-journey-mapping/#comments</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Thu, 04 Jun 2026 00:42:32 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer journey maps]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90995</guid>

					<description><![CDATA[A Complete Guide to Building Maps That Drive Decisions by Braden Kelley and Art Inteligencia Customer journey mapping is one of the most powerful tools available to experience leaders — and one of the most frequently misused. Organizations create journey maps in workshops, hang them on walls, and then make the same experience investment decisions [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/customer-journey-mapping/feed/</wfw:commentRss>
			<slash:comments>3</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90995</post-id>	</item>
		<item>
		<title>The Coming Tribal Fragmentation</title>
		<link>https://bradenkelley.com/2026/06/ai-soft-landing-tribal-fragmentation-patchwork-polity/</link>
					<comments>https://bradenkelley.com/2026/06/ai-soft-landing-tribal-fragmentation-patchwork-polity/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 03 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI soft landing]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90379</guid>

					<description><![CDATA[Another AI Soft Landing Scenario Exploration &#8212; City-States and the Patchwork Polity LAST UPDATED: May 31, 2026 at 5:32 PM by Braden Kelley and Art Inteligencia When historians look back at the twilight of the Western Roman Empire, they don’t point to a single afternoon when the lights went out. Instead, they chart a long, [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/ai-soft-landing-tribal-fragmentation-patchwork-polity/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90379</post-id>	</item>
		<item>
		<title>Customer Service vs Customer Experience</title>
		<link>https://bradenkelley.com/2026/06/customer-service-vs-customer-experience/</link>
					<comments>https://bradenkelley.com/2026/06/customer-service-vs-customer-experience/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Tue, 02 Jun 2026 21:44:23 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90916</guid>

					<description><![CDATA[What&#8217;s the Difference and Why It Matters by Braden Kelley and Art Inteligencia Customer service and customer experience are used interchangeably in most organizations. They are not the same thing — and the confusion between them is costing organizations significant competitive ground. When leaders conflate customer service with customer experience, they make a predictable set [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/customer-service-vs-customer-experience/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90916</post-id>	</item>
		<item>
		<title>Markets Don&#8217;t Build Themselves, You Must Engineer Them</title>
		<link>https://bradenkelley.com/2026/06/market-engineering/</link>
					<comments>https://bradenkelley.com/2026/06/market-engineering/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Tue, 02 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Interviews]]></category>
		<category><![CDATA[market engineering]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=82112</guid>

					<description><![CDATA[Exclusive Interview with Bruce Cleveland In a business landscape increasingly cluttered by "feature wars" and fleeting viral trends, true market...]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/market-engineering/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">82112</post-id>	</item>
		<item>
		<title>Customer Experience Benchmarking</title>
		<link>https://bradenkelley.com/2026/06/customer-experience-benchmarking/</link>
					<comments>https://bradenkelley.com/2026/06/customer-experience-benchmarking/#comments</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Mon, 01 Jun 2026 22:15:21 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[benchmarking]]></category>
		<category><![CDATA[competitive experience benchmarking]]></category>
		<category><![CDATA[metrics]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90400</guid>

					<description><![CDATA[How Do You Actually Compare? by Braden Kelley and Art Inteligencia Most organizations benchmark their customer experience against themselves. They track NPS month over month, monitor CSAT scores quarter over quarter, and celebrate when the numbers move up. What they rarely do is answer the question that actually matters for competitive survival: how does our [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/customer-experience-benchmarking/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90400</post-id>	</item>
		<item>
		<title>3 Cultural Shifts That Will Reignite Change in Your Organization</title>
		<link>https://bradenkelley.com/2026/06/cultural-shifts-organizations/</link>
					<comments>https://bradenkelley.com/2026/06/cultural-shifts-organizations/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 01 Jun 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[cultural shifts]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=90285</guid>

					<description><![CDATA[GUEST POST from Greg Satell On a cold November day in 2013, frustrated by recent events in Ukraine, a journalist named Mustafa Nayyem posted to Facebook, “Okay guys, let’s get serious. Who’s ready to go to the Maidan today at midnight? ‘Likes’ will not be counted. Only comments under this post with the words ‘I’m [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/06/cultural-shifts-organizations/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">90285</post-id>	</item>
	</channel>
</rss>
