<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Human-Centered Change and Innovation</title>
	<atom:link href="http://bradenkelley.com/feed/" rel="self" type="application/rss+xml" />
	<link>https://bradenkelley.com</link>
	<description>Keynote Speaker &#38; Futurist - Braden Kelley</description>
	<lastBuildDate>Thu, 30 Jul 2026 00:07:31 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=6.9.5</generator>
<site xmlns="com-wordpress:feed-additions:1">218207841</site>	<item>
		<title>De-Googlize Your Company</title>
		<link>https://bradenkelley.com/2026/07/de-googlize-your-business/</link>
					<comments>https://bradenkelley.com/2026/07/de-googlize-your-business/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 30 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[search engine marketing]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100195</guid>

					<description><![CDATA[GUEST POST from Shep Hyken This article answers the question: How can a company grow and outperform competitors without relying on Google search rankings or paid advertising? What company doesn’t want to rank high in Google searches? When a customer is looking for whatever you sell, wouldn’t you want to be ranked at the top [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/de-googlize-your-business/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100195</post-id>	</item>
		<item>
		<title>Why CSAT Can Look Fine While Revenue Leaks</title>
		<link>https://bradenkelley.com/2026/07/why-csat-looks-fine-while-revenue-leaks/</link>
					<comments>https://bradenkelley.com/2026/07/why-csat-looks-fine-while-revenue-leaks/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 29 Jul 2026 23:57:34 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[CSAT]]></category>
		<category><![CDATA[customer experience metrics]]></category>
		<category><![CDATA[revenue leakage]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100385</guid>

					<description><![CDATA[by Braden Kelley Your dashboard says customers are satisfied. CSAT is green. The quarterly deck gets a polite nod. Meanwhile, expansion stalls, renewals quietly soften, and support costs creep up — and nobody can point to a single “bad” survey score that explains it. That isn’t a mystery. It’s a metric paradox: CSAT can look [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/why-csat-looks-fine-while-revenue-leaks/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100385</post-id>	</item>
		<item>
		<title>A Tale of Two Narratives on Polarization</title>
		<link>https://bradenkelley.com/2026/07/two-narratives-on-polarization/</link>
					<comments>https://bradenkelley.com/2026/07/two-narratives-on-polarization/#respond</comments>
		
		<dc:creator><![CDATA[Geoffrey Moore]]></dc:creator>
		<pubDate>Wed, 29 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Psychology]]></category>
		<category><![CDATA[polarization]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100176</guid>

					<description><![CDATA[GUEST POST from Geoffrey Moore In a time of increasing polarization, amplified by social media and exacerbated by malicious actors, we all need to deepen our understanding of just what we are into. Polarization, as I described in a previous blog on this subject, is best understood as an artifact of people binding their identities [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/two-narratives-on-polarization/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100176</post-id>	</item>
		<item>
		<title>Why Collective Intelligence is the New Scarce Resource in an Age of Abundant AI</title>
		<link>https://bradenkelley.com/2026/07/coordination-dividend-ai-soft-landing/</link>
					<comments>https://bradenkelley.com/2026/07/coordination-dividend-ai-soft-landing/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Tue, 28 Jul 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Digital Transformation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI soft landing]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[coordination dividend]]></category>
		<category><![CDATA[Human-AI Orchestration]]></category>
		<category><![CDATA[scarcity shift matrix]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100207</guid>

					<description><![CDATA[The Coordination Dividend &#8211; An AI Soft Landing Scenario by Braden Kelley and Art Inteligencia Throughout history, every major technological revolution has fundamentally altered the landscape of scarcity. The Industrial Revolution transitioned physical labor from a precious commodity into an abundant input; the Information Age did the same for data; and the Internet democratized communication, [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/coordination-dividend-ai-soft-landing/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100207</post-id>	</item>
		<item>
		<title>Why Are What We Know and What We Do Often So Different?</title>
		<link>https://bradenkelley.com/2026/07/gap-between-knowing-and-doing/</link>
					<comments>https://bradenkelley.com/2026/07/gap-between-knowing-and-doing/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 27 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[behavior]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100170</guid>

					<description><![CDATA[GUEST POST from Greg Satell In 1988, a young management student named John Krafcik published an article in MIT’s Sloan Management Review entitled, Triumph of the Lean Production System. Based on his study of 90 manufacturing plants in 20 countries, it argued that manufacturing could be made vastly more productive, while improving quality at the [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/gap-between-knowing-and-doing/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100170</post-id>	</item>
		<item>
		<title>How to Keep Learning as a Leader</title>
		<link>https://bradenkelley.com/2026/07/how-to-keep-learning-as-a-leader/</link>
					<comments>https://bradenkelley.com/2026/07/how-to-keep-learning-as-a-leader/#respond</comments>
		
		<dc:creator><![CDATA[David Burkus]]></dc:creator>
		<pubDate>Sun, 26 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100164</guid>

					<description><![CDATA[GUEST POST from David Burkus Leaders are learners. That&#8217;s not really disputed. You have to be a pretty strong learner to even get into a leadership role. And most people agree that you have to be continuously learning as a leader as well. The problem is that what is common knowledge is not always common [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/how-to-keep-learning-as-a-leader/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100164</post-id>	</item>
		<item>
		<title>Why Conversations Are the New Digital Gold</title>
		<link>https://bradenkelley.com/2026/07/conversational-intelligence-digital-gold/</link>
					<comments>https://bradenkelley.com/2026/07/conversational-intelligence-digital-gold/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Sat, 25 Jul 2026 18:49:08 +0000</pubDate>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[conversational commerce]]></category>
		<category><![CDATA[Conversational Intelligence]]></category>
		<category><![CDATA[digital gold]]></category>
		<category><![CDATA[Google Gemini]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[openai]]></category>
		<category><![CDATA[search engine marketing]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100243</guid>

					<description><![CDATA[The Big New Revenue Opportunity for Google, OpenAI and Anthropic by Braden Kelley and Art Inteligencia I. Introduction: The Disruption of the Clickstream For over two decades, the digital economy operated on a straightforward, predictable currency: the clickstream. Organizations built vast marketing engines, customer experience frameworks, and product strategy backlogs around keyword volumes, cost-per-click (CPC) [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/conversational-intelligence-digital-gold/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100243</post-id>	</item>
		<item>
		<title>Designing Synthetic Ecology Frameworks for a Self-Reporting Planet</title>
		<link>https://bradenkelley.com/2026/07/synthetic-ecology-frameworks-genomic-biosensors/</link>
					<comments>https://bradenkelley.com/2026/07/synthetic-ecology-frameworks-genomic-biosensors/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Sat, 25 Jul 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[ecology]]></category>
		<category><![CDATA[self-reporting planet]]></category>
		<category><![CDATA[synthetic ecology]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100152</guid>

					<description><![CDATA[The Living Pulse GUEST POST from Art Inteligencia Our current systems—whether they are agricultural supply chains, sprawling corporate real estate, or fragile urban grids—are fundamentally &#8220;silent&#8221; until the moment of failure. We have spent the last few decades obsessed with creating digital overlays to monitor our physical world, yet we remain constrained by a reliance [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/synthetic-ecology-frameworks-genomic-biosensors/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100152</post-id>	</item>
		<item>
		<title>Here is Your Healthy Dose of Heresy</title>
		<link>https://bradenkelley.com/2026/07/escaping-stale-thinking-innovation-heresy/</link>
					<comments>https://bradenkelley.com/2026/07/escaping-stale-thinking-innovation-heresy/#respond</comments>
		
		<dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[heresy]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99936</guid>

					<description><![CDATA[GUEST POST from Mike Shipulski Anything worth its salt will meet with resistance. More strongly, if you get no resistance, don’t bother. There’s huge momentum around doing what worked last time. Same as last time but better; build on success; leverage last year’s investment; we know how to do it. Why are these arguments so [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/escaping-stale-thinking-innovation-heresy/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99936</post-id>	</item>
		<item>
		<title>What Happens When AI Becomes Your Customer?</title>
		<link>https://bradenkelley.com/2026/07/ai-become-your-customer/</link>
					<comments>https://bradenkelley.com/2026/07/ai-become-your-customer/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 23 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[Mark Schaefer]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99939</guid>

					<description><![CDATA[GUEST POST from Shep Hyken What if AI started making buying decisions for your customers? Breaking news! It already is! And that means your marketing, sales and customer experience strategy may be in need of a major overhaul. One of my favorite business authors is Mark Schaefer. His books are always thought-provoking, relevant and accurate. [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/ai-become-your-customer/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99939</post-id>	</item>
		<item>
		<title>Surveys Are Collapsing</title>
		<link>https://bradenkelley.com/2026/07/conversational-agentic-voc-surveys-collapsing/</link>
					<comments>https://bradenkelley.com/2026/07/conversational-agentic-voc-surveys-collapsing/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 22 Jul 2026 18:51:24 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Psychology]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100107</guid>

					<description><![CDATA[Conversational and Agentic VoC is How Loyalty Gets Heard by Braden Kelley and Art Inteligencia The Quiet Collapse of the Survey Layer Something uncomfortable is happening inside customer experience programs that still treat the survey as the source of truth. Response rates are falling — sometimes sharply — even when the questionnaire itself barely changes. [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/conversational-agentic-voc-surveys-collapsing/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100107</post-id>	</item>
		<item>
		<title>Search Engine Marketing in the Era of AI-Assisted Search</title>
		<link>https://bradenkelley.com/2026/07/ai-assisted-search-marketing/</link>
					<comments>https://bradenkelley.com/2026/07/ai-assisted-search-marketing/#respond</comments>
		
		<dc:creator><![CDATA[Geoffrey Moore]]></dc:creator>
		<pubDate>Wed, 22 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI-Assisted Search]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[search engine marketing]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99955</guid>

					<description><![CDATA[GUEST POST from Geoffrey A. Moore My social media maven, Rich Stimbra, forwarded me the following as a potential blog topic: Google&#8217;s revamped, AI-infused search is making businesses that depend on web search results anxious, and news publishers are already warning it could have &#8220;catastrophic&#8221; effects on the industry. Why? Google&#8217;s newly announced AI Overviews, [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/ai-assisted-search-marketing/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99955</post-id>	</item>
		<item>
		<title>Designing Agentic Customer Experience That Earns Trust</title>
		<link>https://bradenkelley.com/2026/07/agentic-customer-experience-trust/</link>
					<comments>https://bradenkelley.com/2026/07/agentic-customer-experience-trust/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 22 Jul 2026 01:00:56 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100099</guid>

					<description><![CDATA[When AI Agents Act on Your Behalf by Braden Kelley and Art Inteligencia From Answers to Actions: The Agentic Shift For a decade, “AI in customer experience” mostly meant better answers: chatbots that deflected, assistants that summarized, copilots that drafted. Helpful, imperfect, and still largely conversational. The agentic shift is different. Systems are no longer [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/agentic-customer-experience-trust/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100099</post-id>	</item>
		<item>
		<title>The Human Judgment Economy</title>
		<link>https://bradenkelley.com/2026/07/human-judgment-economy/</link>
					<comments>https://bradenkelley.com/2026/07/human-judgment-economy/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Tue, 21 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI soft landing]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[judgement]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99961</guid>

					<description><![CDATA[Why Your Choices Are Your Greatest Asset &#8211; An AI Soft Landing Scenario LAST UPDATED: July 18, 2026 at 6:20 PM by Braden Kelley and Art Inteligencia In the age of infinite answers, the ability to choose the right question — and the right path — becomes the ultimate human advantage. We are currently witnessing [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/human-judgment-economy/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99961</post-id>	</item>
		<item>
		<title>Innovation or Not — InTruth</title>
		<link>https://bradenkelley.com/2026/07/intruth-real-time-fact-checking-innovation/</link>
					<comments>https://bradenkelley.com/2026/07/intruth-real-time-fact-checking-innovation/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Mon, 20 Jul 2026 18:22:51 +0000</pubDate>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[InTruth]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100047</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia Section I: The Context — The Friction of Unfiltered Information We live in an age of hyper-abundant, instantaneous media. Live-streamed political debates, rapid-fire press conferences, corporate town halls, and unscripted interviews broadcast continuously across our screens. Yet, alongside this unprecedented access lies a compounding crisis: information pollution. Misinformation, selective [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/intruth-real-time-fact-checking-innovation/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100047</post-id>	</item>
		<item>
		<title>Don&#8217;t Underestimate the Power of Identity</title>
		<link>https://bradenkelley.com/2026/07/identity-in-change-management/</link>
					<comments>https://bradenkelley.com/2026/07/identity-in-change-management/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 20 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[identity]]></category>
		<category><![CDATA[resistance]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99928</guid>

					<description><![CDATA[GUEST POST from Greg Satell In the 1990s, western-style liberal democracy was triumphant. The Berlin Wall had fallen and the Cold War had been won. Teams of diplomats and consultants rushed to spread the Washington Consensus, an agreed upon set of reforms that poor countries were pressured to undertake by their richer brethren. Francis Fukuyama [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/identity-in-change-management/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99928</post-id>	</item>
		<item>
		<title>Constrained Innovation is Beating Unconstrained Innovation &#8211; Again</title>
		<link>https://bradenkelley.com/2026/07/constrained-innovation-beating-unconstrained-ai/</link>
					<comments>https://bradenkelley.com/2026/07/constrained-innovation-beating-unconstrained-ai/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Mon, 20 Jul 2026 01:58:37 +0000</pubDate>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[open source]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100027</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia Every few years, Silicon Valley rediscovers a lesson the rest of the innovation world already knows: constraints don’t kill breakthroughs — they focus them. This week’s AI headlines make the point again. Moonshot’s Kimi K3 and Thinking Machines Lab’s Inkling are not “unlimited compute with unlimited budget” stories. They [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/constrained-innovation-beating-unconstrained-ai/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">100027</post-id>	</item>
		<item>
		<title>How to Calculate the ROI of Customer Experience</title>
		<link>https://bradenkelley.com/2026/07/how-to-calculate-customer-experience-roi/</link>
					<comments>https://bradenkelley.com/2026/07/how-to-calculate-customer-experience-roi/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Sun, 19 Jul 2026 20:23:51 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience ROI]]></category>
		<category><![CDATA[ROI Calculator]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99966</guid>

					<description><![CDATA[Announcing the Launch of a Free CX ROI Calculator by Braden Kelley Most executive teams already believe that customer experience (CX) matters. Almost none of them can say, in dollars, what a specific improvement found in a Customer Experience Audit is worth — and that gap is usually the real reason a CX investment stalls [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/how-to-calculate-customer-experience-roi/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99966</post-id>	</item>
		<item>
		<title>People Pools Provide a Different Lens for Collaboration</title>
		<link>https://bradenkelley.com/2026/07/people-pools-ecosystem-collaboration/</link>
					<comments>https://bradenkelley.com/2026/07/people-pools-ecosystem-collaboration/#respond</comments>
		
		<dc:creator><![CDATA[Stefan Lindegaard]]></dc:creator>
		<pubDate>Sun, 19 Jul 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[people pools]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99923</guid>

					<description><![CDATA[GUEST POST from Stefan Lindegaard Most organizations and networks talk about stakeholder management. That usually means mapping interests, aligning priorities, and balancing influence (and even power). Useful, yes &#8211; but limited. With People Pools, I suggest a different lens. Instead of treating stakeholders as roles or entities to manage, we see them as groups of [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/people-pools-ecosystem-collaboration/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99923</post-id>	</item>
		<item>
		<title>The Edge of Intelligence</title>
		<link>https://bradenkelley.com/2026/07/neuromorphic-engineering-edge-ai/</link>
					<comments>https://bradenkelley.com/2026/07/neuromorphic-engineering-edge-ai/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Sat, 18 Jul 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[future of innovation]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[neuromorphic engineering]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=99916</guid>

					<description><![CDATA[How Neuromorphic Engineering Will Humanize the Future of Innovation GUEST POST from Art Inteligencia The Hidden Friction of Modern AI We are living through an era of breathtaking algorithmic capability. Generative AI, large language models, and autonomous agents are reshaping organizational agility and rewriting the rules of experience design. Yet, behind every seamless digital interaction [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/07/neuromorphic-engineering-edge-ai/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">99916</post-id>	</item>
	</channel>
</rss>
