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	<title>Human-Centered Change and Innovation</title>
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	<link>https://bradenkelley.com</link>
	<description>Keynote Speaker &#38; Futurist - Braden Kelley</description>
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		<title>Compelling Narratives</title>
		<link>https://bradenkelley.com/2026/09/why-we-are-compelled-to-tell-stories-geoffrey-moore/</link>
					<comments>https://bradenkelley.com/2026/09/why-we-are-compelled-to-tell-stories-geoffrey-moore/#respond</comments>
		
		<dc:creator><![CDATA[Geoffrey Moore]]></dc:creator>
		<pubDate>Wed, 09 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[narratives]]></category>
		<category><![CDATA[Storytelling]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101368</guid>

					<description><![CDATA[GUEST POST from Geoffrey Moore As human beings we cling to two misconceptions of life. The first is that life is fragile. That is not quite right. Living things are certainly fragile — we are all subject to injury and will eventually die. Even whole species can go extinct. But life itself is anything but [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101368</post-id>	</item>
		<item>
		<title>Why Net Revenue Retention Pressure Should Trigger a CX Audit</title>
		<link>https://bradenkelley.com/2026/09/net-revenue-retention-cx-audit/</link>
					<comments>https://bradenkelley.com/2026/09/net-revenue-retention-cx-audit/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 09 Sep 2026 00:55:23 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[CX Audit]]></category>
		<category><![CDATA[net revenue retention]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101412</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia If you&#8217;ve sat in a board meeting in the last few years and watched Net Revenue Retention go up on the screen, you&#8217;ve probably also watched the room&#8217;s mood shift with it, one way or the other. NRR has become the number investors ask about before almost anything else, [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101412</post-id>	</item>
		<item>
		<title>How Human-Centered Leadership Can Reimagine the  Aerospace Industry</title>
		<link>https://bradenkelley.com/2026/09/human-centered-leadership-aerospace/</link>
					<comments>https://bradenkelley.com/2026/09/human-centered-leadership-aerospace/#respond</comments>
		
		<dc:creator><![CDATA[Kellee Franklin]]></dc:creator>
		<pubDate>Tue, 08 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[aerospace industry]]></category>
		<category><![CDATA[human-centered leadership]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101360</guid>

					<description><![CDATA[Move the Needle GUEST POST from Kellee M. Franklin, PhD. The aerospace industry is on a long flight, but subtle drifts in culture and practice have quietly moved it off its intended course. To get back on track, we don’t need a radical turn. We need to move the needle — one small, intentional correction [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/human-centered-leadership-aerospace/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101360</post-id>	</item>
		<item>
		<title>Why Your Strategic Planning Offsite Needs a Foresight Exercise, Not Just Another SWOT</title>
		<link>https://bradenkelley.com/2026/09/strategic-offsite-foresight-vs-swot/</link>
					<comments>https://bradenkelley.com/2026/09/strategic-offsite-foresight-vs-swot/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Mon, 07 Sep 2026 19:42:20 +0000</pubDate>
				<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Futurology]]></category>
		<category><![CDATA[foresight exercise]]></category>
		<category><![CDATA[Strategic Planning Offsite]]></category>
		<category><![CDATA[SWOT]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101392</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia I&#8217;ve sat in more strategic planning offsites than I can count, and I can predict the SWOT exercise before it starts. Someone draws a four-quadrant grid on the whiteboard. The room fills in Strengths and Weaknesses quickly, because those are about the company as it exists right now, and [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101392</post-id>	</item>
		<item>
		<title>Why the Truth Matters</title>
		<link>https://bradenkelley.com/2026/09/why-truth-matters-in-science-and-society/</link>
					<comments>https://bradenkelley.com/2026/09/why-truth-matters-in-science-and-society/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 07 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[truth]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101345</guid>

					<description><![CDATA[GUEST POST from Greg Satell In 2012, when Marco Rubio was gearing up for a run at the Presidency, he sat for an in-depth interview with the magazine GQ to bolster his image. “I think the age of the universe has zero to do with how our economy is going to grow,” he proudly declared. [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/why-truth-matters-in-science-and-society/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101345</post-id>	</item>
		<item>
		<title>The Hidden Cost of Strategic Planning Built on a Single Future</title>
		<link>https://bradenkelley.com/2026/09/hidden-cost-single-future-planning/</link>
					<comments>https://bradenkelley.com/2026/09/hidden-cost-single-future-planning/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Sun, 06 Sep 2026 16:22:22 +0000</pubDate>
				<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Futurology]]></category>
		<category><![CDATA[future mapping]]></category>
		<category><![CDATA[Strategic Planning]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101336</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia Nobody puts a line item in the budget for &#8220;cost of assuming we knew what was going to happen.&#8221; And yet, if you looked honestly at what a single-scenario strategic plan actually costs an organization when the future doesn&#8217;t cooperate, it would be one of the largest hidden expenses [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101336</post-id>	</item>
		<item>
		<title>Merging Two Customer Experiences After M&#038;A</title>
		<link>https://bradenkelley.com/2026/09/merging-customer-experience-after-ma/</link>
					<comments>https://bradenkelley.com/2026/09/merging-customer-experience-after-ma/#respond</comments>
		
		<dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
		<pubDate>Sat, 05 Sep 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[acquisitions]]></category>
		<category><![CDATA[M&A]]></category>
		<category><![CDATA[mergers]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101320</guid>

					<description><![CDATA[Where to Start by Braden Kelley and Art Inteligencia Every M&#38;A announcement talks about synergies, market position, and combined capabilities. Almost none of them talk about the fact that, on day one, you now have two customer bases who each learned to expect something different from the companies they chose — and neither of them [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101320</post-id>	</item>
		<item>
		<title>What&#8217;s Your Learning Objective?</title>
		<link>https://bradenkelley.com/2026/09/whats-your-learning-objective/</link>
					<comments>https://bradenkelley.com/2026/09/whats-your-learning-objective/#respond</comments>
		
		<dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
		<pubDate>Fri, 04 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101175</guid>

					<description><![CDATA[GUEST POST from Mike Shipulski Innovation is all about learning. And if the objective of innovation is learning, why not start with learning objectives? Here’s a recipe for learning: define what you want to learn, figure how you want to learn, define what you’ll measure, work the learning plan, define what you learned and repeat. [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101175</post-id>	</item>
		<item>
		<title>Why Going Above and Beyond Doesn&#8217;t Work</title>
		<link>https://bradenkelley.com/2026/09/going-above-and-beyond-customer-service/</link>
					<comments>https://bradenkelley.com/2026/09/going-above-and-beyond-customer-service/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 03 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[above and beyond]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101209</guid>

					<description><![CDATA[GUEST POST from Shep Hyken This article answers the question: Should organizations aim to go above and beyond in every interaction, or focus on consistently meeting customer expectations? This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101209</post-id>	</item>
		<item>
		<title>How to Learn Fast — and Kill Weak Bets Early</title>
		<link>https://bradenkelley.com/2026/09/experiment-canvas-examples-learn-fast-kill-weak-bets/</link>
					<comments>https://bradenkelley.com/2026/09/experiment-canvas-examples-learn-fast-kill-weak-bets/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 02 Sep 2026 23:41:05 +0000</pubDate>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Design Thinking]]></category>
		<category><![CDATA[Experiment Canvas]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101280</guid>

					<description><![CDATA[The Experiment Canvas&#x2122;: Five Gravity-Control Innovation Experiments Visualized by Braden Kelley and Art Inteligencia What Is The Experiment Canvas&#x2122;? (Short Answer) The Experiment Canvas&#x2122; is a one-page innovation tool for structuring experiments that prove or disprove the feasibility, viability, and desirability of a potential innovation — before you burn capital on the wrong bet. It [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/experiment-canvas-examples-learn-fast-kill-weak-bets/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101280</post-id>	</item>
		<item>
		<title>Top 10 Human-Centered Change &#038; Innovation Articles of August 2026</title>
		<link>https://bradenkelley.com/2026/09/top-10-human-centered-change-innovation-articles-of-august-2026/</link>
					<comments>https://bradenkelley.com/2026/09/top-10-human-centered-change-innovation-articles-of-august-2026/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Wed, 02 Sep 2026 18:01:16 +0000</pubDate>
				<category><![CDATA[Top 10]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Digital Transformation]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[business plan competition]]></category>
		<category><![CDATA[Customer Experience Audit]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[cycling]]></category>
		<category><![CDATA[disruption]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[work friends]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101266</guid>

					<description><![CDATA[Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change &#38; Innovation. Did your favorite make the cut? But enough delay, here are August&#8217;s ten most popular innovation posts: Time to Rethink Pitch Fests and Business Plan Competitions [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/top-10-human-centered-change-innovation-articles-of-august-2026/feed/</wfw:commentRss>
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		<post-id xmlns="com-wordpress:feed-additions:1">101266</post-id>	</item>
		<item>
		<title>The Slowing EV Market</title>
		<link>https://bradenkelley.com/2026/09/slowing-ev-market-public-private-partnerships/</link>
					<comments>https://bradenkelley.com/2026/09/slowing-ev-market-public-private-partnerships/#respond</comments>
		
		<dc:creator><![CDATA[Geoffrey Moore]]></dc:creator>
		<pubDate>Wed, 02 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[Electric Cars]]></category>
		<category><![CDATA[electric vehicles]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101214</guid>

					<description><![CDATA[GUEST POST from Geoffrey Moore One initiative that is top-of-mind for curtailing climate change is the electrification of ground transportation. The meteoric rise of Tesla drew the world’s attention to EVs, and China’s fast-follower public-private partnership has taken the industry to a whole new level. But now it is encountering a lull, and that raises [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/slowing-ev-market-public-private-partnerships/feed/</wfw:commentRss>
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		<post-id xmlns="com-wordpress:feed-additions:1">101214</post-id>	</item>
		<item>
		<title>Why Your Annual Strategic Plan is Obsolete by Q2</title>
		<link>https://bradenkelley.com/2026/09/strategic-plan-obsolete-by-q2/</link>
					<comments>https://bradenkelley.com/2026/09/strategic-plan-obsolete-by-q2/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Wed, 02 Sep 2026 00:06:59 +0000</pubDate>
				<category><![CDATA[Futurology]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Strategic Planning]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101253</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia Every January, I watch the same ritual play out inside otherwise well-run organizations. Leadership spends weeks, sometimes months, building a strategic plan for the year ahead: a single narrative about where the market is going, what the company will do about it, and how success will be measured twelve [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">101253</post-id>	</item>
		<item>
		<title>Losing Deals to a Competitor&#8217;s Experience, Not Their Price</title>
		<link>https://bradenkelley.com/2026/09/losing-deals-to-competitor-experience/</link>
					<comments>https://bradenkelley.com/2026/09/losing-deals-to-competitor-experience/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Tue, 01 Sep 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101202</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia There&#8217;s a specific kind of loss that stings more than losing on price, and it&#8217;s becoming more common: a deal you were competitive on, with a product that stacked up well, lost anyway — and the reason, when you dig into it, wasn&#8217;t the product at all. It was [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/09/losing-deals-to-competitor-experience/feed/</wfw:commentRss>
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		<post-id xmlns="com-wordpress:feed-additions:1">101202</post-id>	</item>
		<item>
		<title>Change is Coming from Everywhere</title>
		<link>https://bradenkelley.com/2026/08/where-does-effective-change-management-strategy-start-greg-satell/</link>
					<comments>https://bradenkelley.com/2026/08/where-does-effective-change-management-strategy-start-greg-satell/#respond</comments>
		
		<dc:creator><![CDATA[Greg Satell]]></dc:creator>
		<pubDate>Mon, 31 Aug 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Change]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101166</guid>

					<description><![CDATA[GUEST POST from Greg Satell In the small town of Alamogordo, New Mexico in 2002, a plan was hatched to pass a no smoking ordinance. The wife of a City Council member, a strong no-smoking advocate, orchestrated the campaign. She recruited activists from the next town over, twisted arms and, in a show of force, [&#8230;]]]></description>
		
					<wfw:commentRss>https://bradenkelley.com/2026/08/where-does-effective-change-management-strategy-start-greg-satell/feed/</wfw:commentRss>
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		<post-id xmlns="com-wordpress:feed-additions:1">101166</post-id>	</item>
		<item>
		<title>Future Vision XPRIZE: The Top 50 Optimistic Futures</title>
		<link>https://bradenkelley.com/2026/08/future-vision-xprize-vote-top-50/</link>
					<comments>https://bradenkelley.com/2026/08/future-vision-xprize-vote-top-50/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Mon, 31 Aug 2026 00:17:06 +0000</pubDate>
				<category><![CDATA[Futurology]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[movies]]></category>
		<category><![CDATA[Xprize]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101192</guid>

					<description><![CDATA[$2.6M+ to Film a Future Worth Building — And Why You Should Vote Now by Braden Kelley and Art Inteligencia Innovation Shows Up First as a Story Innovation almost always shows up first as a story. Someone writes down the submarine, the moon landing, the video call — and decades later we build it. Culture [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">101192</post-id>	</item>
		<item>
		<title>The Surprising Innovation History of the Bicycle</title>
		<link>https://bradenkelley.com/2026/08/the-surprising-innovation-history-of-the-bicycle/</link>
					<comments>https://bradenkelley.com/2026/08/the-surprising-innovation-history-of-the-bicycle/#respond</comments>
		
		<dc:creator><![CDATA[John Bessant]]></dc:creator>
		<pubDate>Sun, 30 Aug 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Bicycles]]></category>
		<category><![CDATA[cycling]]></category>
		<category><![CDATA[history]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100985</guid>

					<description><![CDATA[Pedal Power GUEST POST from John Bessant Bicycles are big business. It’s hard to get an exact figure but estimates suggest there are around 2 billion bikes in the world today. And of course they exist in all sorts of shapes and sizes — town bikes, racing bikes, mountain bikes, foldable bikes, electric bikes and [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">100985</post-id>	</item>
		<item>
		<title>New CX Leader? Why an Independent Audit Belongs in Your First 90 Days</title>
		<link>https://bradenkelley.com/2026/08/cx-audit-first-90-days/</link>
					<comments>https://bradenkelley.com/2026/08/cx-audit-first-90-days/#respond</comments>
		
		<dc:creator><![CDATA[Braden Kelley]]></dc:creator>
		<pubDate>Sat, 29 Aug 2026 01:10:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience Audit]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101135</guid>

					<description><![CDATA[by Braden Kelley and Art Inteligencia Walking into a new customer experience role — CX lead, CMO, VP of Customer Success — comes with an unspoken clock. You have a window, usually measured in months rather than years, where you&#8217;re expected to understand what you inherited and start showing you can improve it. Most new [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">101135</post-id>	</item>
		<item>
		<title>Do You Have Too Many Balls in the Air?</title>
		<link>https://bradenkelley.com/2026/08/continuous-improvement-governance-capacity/</link>
					<comments>https://bradenkelley.com/2026/08/continuous-improvement-governance-capacity/#respond</comments>
		
		<dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
		<pubDate>Fri, 28 Aug 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Design]]></category>
		<category><![CDATA[productivity]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=100975</guid>

					<description><![CDATA[GUEST POST from Mike Shipulski In today’s world of continuous improvement, everything is seen as an opportunity for improvement. The good news is things are improving. But the bad news is without governance and good judgement, things can flip from “lots of opportunity for improvement” to “nothing is good enough.” And when that happens people [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">100975</post-id>	</item>
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		<title>2026 Customer Service and CX Trend Predictions</title>
		<link>https://bradenkelley.com/2026/08/5-customer-service-cx-trends-2026/</link>
					<comments>https://bradenkelley.com/2026/08/5-customer-service-cx-trends-2026/#respond</comments>
		
		<dc:creator><![CDATA[Shep Hyken]]></dc:creator>
		<pubDate>Thu, 27 Aug 2026 12:00:00 +0000</pubDate>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Trends]]></category>
		<guid isPermaLink="false">https://bradenkelley.com/?p=101034</guid>

					<description><![CDATA[GUEST POST from Shep Hyken Welcome to my annual article featuring customer service and customer experience (CX) trends and predictions. This year is another two-part article divided into two specific categories. Part One features trends and predictions that have little or nothing to do with AI. It may be that technology, including AI, helps drive [&#8230;]]]></description>
		
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