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    <title>Brandon Murphy</title>
    
    
    <link rel="alternate" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/" />
    <id>tag:typepad.com,2003:weblog-1785004</id>
    <updated>2009-08-31T08:28:23-07:00</updated>
    
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/atom+xml" href="http://feeds.feedburner.com/BrandonMurphy" /><feedburner:info uri="brandonmurphy" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://hubbub.api.typepad.com/" /><entry>
        <title>Trying Something New</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/-5Zq9uDazCk/trying-something-new.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/08/trying-something-new.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a0105365892b8970c0120a537af48970b</id>
        <published>2009-08-31T08:28:23-07:00</published>
        <updated>2009-08-31T08:28:23-07:00</updated>
        <summary>I have stopped blogging on this site for now. I've moved to a new platform that will make it easier to post more frequently and consistently (fingers crossed). Content will be very similar. Please visit: http://e-dorphins.tumblr.com/</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>I have stopped blogging on this site for now.  I've moved to a new platform that will make it easier to post more frequently and consistently (fingers crossed).  Content will be very similar.  Please visit: <a href="http://e-dorphins.tumblr.com/" title="E-dorphins">http://e-dorphins.tumblr.com/</a></p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/08/trying-something-new.html</feedburner:origLink></entry>
    <entry>
        <title>Talk Worthy Work - ARF Makes It Official?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/7sEtlbHrXCE/talk-worthy-work-arf-makes-it-official.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/06/talk-worthy-work-arf-makes-it-official.html" thr:count="5" thr:updated="2011-12-05T00:11:01-08:00" />
        <id>tag:typepad.com,2003:post-67701083</id>
        <published>2009-06-05T21:43:58-07:00</published>
        <updated>2009-06-05T21:43:58-07:00</updated>
        <summary>Earlier this week, AdAge published some findings from the ARF that discussed the importance of advertising in sparking Word of Mouth. The discuss the empirical findings that the most effective TV advertising (which is still a very effective medium in...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd24d36970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Marketing_interview" border="0" class="at-xid-6a0105365892b8970c01156fd24d36970c image-full" src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd24d36970c-800wi" title="Marketing_interview" /></a> </p><p>Earlier this week, <a href="http://adage.com/article?article_id=136993" title="AdAge article on ARF research">AdAge</a> published some findings from the ARF that discussed the importance of advertising in sparking Word of Mouth.  The discuss the empirical findings that the most effective TV advertising (which is still a very effective medium in their view) are the ads that generate the most talk.  They go on to quote Ed Keller, author of the book The Influentials, saying that 22% of all WOM conversations about brands are sparked directly by advertising.</p><p>In a world where sharing is the new media, friendship is the new currency and advocacy is the new goal; the role of advertising will increasingly be to get people talking about your brand.  Preferably in a good way if they're your target, and a bad way if they're not (that's a whole other blog post.)</p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/06/talk-worthy-work-arf-makes-it-official.html</feedburner:origLink></entry>
    <entry>
        <title>Couple of Good Brand Advocacy Presentations</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/0MNCwFDvM9I/couple-of-good-brand-advocacy-presentations.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/06/couple-of-good-brand-advocacy-presentations.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-67700817</id>
        <published>2009-06-05T21:30:00-07:00</published>
        <updated>2009-06-05T21:30:00-07:00</updated>
        <summary>I like these presentations. They are probably the closest I've seen to how we're working at 22squared. Brand Advocacy &amp; Advertising View more Microsoft Word documents from Paul Marsden. Brand Advocacy: More Talk. More Action View more OpenOffice presentations from...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>I like these presentations.  They are probably the closest I've seen to how we're working at 22squared.</p><br /><div id="__ss_540995" style="width: 425px; text-align: left;"><a href="http://www.slideshare.net/paulsmarsden/brand-advocacy-advertising?type=powerpoint" style="margin: 12px 0pt 3px; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; display: block; text-decoration: underline;" title="Brand Advocacy &amp; Advertising">Brand Advocacy &amp; Advertising</a><object height="355" style="margin: 0px;" width="425"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=marsdenadvocacyadvertising0708-1217853696751004-9&amp;stripped_title=brand-advocacy-advertising" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed allowfullscreen="true" allowscriptaccess="always" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=marsdenadvocacyadvertising0708-1217853696751004-9&amp;stripped_title=brand-advocacy-advertising" type="application/x-shockwave-flash" width="425" /></object><div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View more <a href="http://www.slideshare.net/" style="text-decoration: underline;">Microsoft Word documents</a> from <a href="http://www.slideshare.net/paulsmarsden" style="text-decoration: underline;">Paul Marsden</a>.<br /><br /><br /></div></div><div id="__ss_1221645" style="width: 425px; text-align: left;"><a href="http://www.slideshare.net/leorayman/brand-advocacy-more-talk-more-action?type=powerpoint" style="margin: 12px 0pt 3px; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="Brand Advocacy: More Talk. More Action">Brand Advocacy: More Talk. More Action</a><object height="355" style="margin: 0px;" width="425"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=advocacy-bravenewword-090330095943-phpapp01&amp;stripped_title=brand-advocacy-more-talk-more-action" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed allowfullscreen="true" allowscriptaccess="always" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=advocacy-bravenewword-090330095943-phpapp01&amp;stripped_title=brand-advocacy-more-talk-more-action" type="application/x-shockwave-flash" width="425" /></object><div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View more <a href="http://www.slideshare.net/" style="text-decoration: underline;">OpenOffice presentations</a> from <a href="http://www.slideshare.net/leorayman" style="text-decoration: underline;">Leo Rayman</a>.</div></div></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/06/couple-of-good-brand-advocacy-presentations.html</feedburner:origLink></entry>
    <entry>
        <title>The new medium: Sharing</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/tgOt6RFw6A4/the-new-medium-sharing.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/06/the-new-medium-sharing.html" thr:count="2" thr:updated="2010-01-07T01:27:52-08:00" />
        <id>tag:typepad.com,2003:post-67700299</id>
        <published>2009-06-05T21:03:23-07:00</published>
        <updated>2009-06-05T21:03:23-07:00</updated>
        <summary>Another good article from Business Week that talks about mobile phone manufacturers making it possible to share apps, tools and games with whomever you want. Sharing is the new media for brands. Sharing can spread content, tools and even your...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p><span style="text-decoration: underline;"><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c011570c704ff970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Share" border="0" class="at-xid-6a0105365892b8970c011570c704ff970b image-full " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c011570c704ff970b-800wi" title="Share" /></a> </span> <br />Another good article from <a href="http://www.businessweek.com/technology/content/jun2009/tc2009062_417984.htm?chan=top+news_top+news+index+-+temp_technology" title="Business Week Article on Mobile Phone Sharing functionality">Business Week</a> that talks about mobile phone manufacturers making it possible to share apps, tools and games with whomever you want.  Sharing is the new media for brands.  Sharing can spread content, tools and even your products.  We should be thinking of it as a "motivation medium."  A powerful media that when sparked can be your biggest source of growth.</p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/06/the-new-medium-sharing.html</feedburner:origLink></entry>
    <entry>
        <title>Dave and his BLANK</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/n3JfOk7obe8/dave-and-his-blank.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/06/dave-and-his-blank.html" thr:count="1" thr:updated="2009-06-06T07:03:41-07:00" />
        <id>tag:typepad.com,2003:post-67699905</id>
        <published>2009-06-05T20:44:27-07:00</published>
        <updated>2009-06-18T06:25:06-07:00</updated>
        <summary>A new video by our clever creatives at 22squared, describing what we do and why we do it. We create advocacy for Blanks... For more information on how we do this, check out this slideshare and go to Dave's I...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="html" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;&lt;p&gt;A new video by our clever creatives at 22squared, describing what we do and why we do it.&amp;nbsp; We create advocacy for Blanks...&lt;/p&gt;&lt;p&gt;&lt;a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd21530970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"&gt;&lt;br&gt;&lt;/a&gt; &lt;/p&gt;&lt;p&gt;&lt;object width="560" height="340"&gt;&lt;param name="movie" value="http://www.youtube.com/v/aaJu89iyEhw&amp;amp;hl=en&amp;amp;fs=1&amp;amp;"&gt;&lt;param name="allowFullScreen" value="true"&gt;&lt;param name="allowscriptaccess" value="always"&gt;&lt;embed src="http://www.youtube.com/v/aaJu89iyEhw&amp;amp;hl=en&amp;amp;fs=1&amp;amp;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="560" height="340"&gt;&lt;/object&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;For more information on how we do this, check out this &lt;a href="http://brandonmurphy.typepad.com/brandon_murphy/2009/05/the-friendship-model.html" title="Friendship Model Slideshare"&gt;slideshare&lt;/a&gt; and go to&lt;a href="http://www.facebook.com/pages/I-Heart-Blank/86173299109?v=wall&amp;amp;viewas=1717702974" title="I heart blank, 22squared"&gt; Dave's I heart BLANK&lt;/a&gt; facebook group to see the video.&lt;/p&gt;&lt;/div&gt;
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/06/dave-and-his-blank.html</feedburner:origLink></entry>
    <entry>
        <title>With attention scarce, friendships the way in</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/u11M07HFV8c/with-attention-scarce-friendships-the-way-in.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/06/with-attention-scarce-friendships-the-way-in.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-67699553</id>
        <published>2009-06-05T20:26:50-07:00</published>
        <updated>2009-06-05T20:28:11-07:00</updated>
        <summary>Great Business Week article analyzing the growing economy of friendships and connections online. Now, social networks and friendships are a source of learning and a medium for marketing brands. When attention is hard to get, friends can be the way...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Great <a href="http://www.businessweek.com/magazine/content/09_22/b4133032573293.htm" title="Business Week Article on Friendships">Business Week article</a> analyzing the growing economy of friendships and connections online.  Now, social networks and friendships are a source of learning and a medium for marketing brands.  When attention is hard to get, friends can be the way to get it.</p><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd209aa970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Popup_32friendsworth" border="0" class="at-xid-6a0105365892b8970c01156fd209aa970c image-full " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd209aa970c-800wi" title="Popup_32friendsworth" /></a> </p><p>Now, putting your consumer hat on, ever wonder how many friends is too many?  How many you can actually maintain a two-way dialogue with?  Here's a cool breakdown that rings really true.</p><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd20aad970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Popup_35realfriends" border="0" class="at-xid-6a0105365892b8970c01156fd20aad970c image-full " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156fd20aad970c-800wi" title="Popup_35realfriends" /></a> </p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/06/with-attention-scarce-friendships-the-way-in.html</feedburner:origLink></entry>
    <entry>
        <title>Driving Change</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/F8TINUx2q-4/driving-change.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/05/driving-change.html" thr:count="2" thr:updated="2010-01-02T02:25:20-08:00" />
        <id>tag:typepad.com,2003:post-66686965</id>
        <published>2009-05-12T09:26:25-07:00</published>
        <updated>2009-05-12T09:26:25-07:00</updated>
        <summary>This is a great chart by Tim Brown at IDEO from his new book, Change by Design. As marketing expands its bounds into anything that add value to a customers life, this reminded me that innovation should be a constant...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>This is a great chart by Tim Brown at IDEO from his new book, <a href="http://www.ideo.com/news/item/article/change-by-design/?changebydesign" target="_blank" title="Change By Design, Ideo">Change by Design</a>.  As marketing expands its bounds into anything that add value to a customers life, this reminded me that innovation should be a constant process.  This chart is a great way to frame up ideas that can create advocates for brands, and new revenue opportunities.  Also spurs a good audit.  Where have your ideas been focused?  Should they be expanded?  Where are the opportunities?</p><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156f8c17f0970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Ideation" border="0" class="at-xid-6a0105365892b8970c01156f8c17f0970c image-full " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c01156f8c17f0970c-800wi" title="Ideation" /></a> </p></div>
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    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/05/driving-change.html</feedburner:origLink></entry>
    <entry>
        <title>The Friendship Model</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/4OhqYB_2gR0/the-friendship-model.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/05/the-friendship-model.html" thr:count="1" thr:updated="2010-01-04T02:19:15-08:00" />
        <id>tag:typepad.com,2003:post-66494645</id>
        <published>2009-05-07T06:35:57-07:00</published>
        <updated>2009-05-07T06:35:57-07:00</updated>
        <summary>For several years, we've been working on a methodology, philosophy, mantra and mode of operand i for 22squared. This is a deck I wrote as an orientation to the Friendship Model. I'm sharing it because it's an intuitive way for...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>For several years, we've been working on a methodology, philosophy, mantra and mode of operand i for 22squared.  This is a deck I wrote as an orientation to the Friendship Model.  I'm sharing it because it's an intuitive way for brands to harness the power of advocacy to grow their business.  Obviously, comments welcome.</p><div id="__ss_1385971" style="width: 425px; text-align: left;"><a href="http://www.slideshare.net/brandonmurphy/the-friendship-model?type=presentation" style="margin: 12px 0pt 3px; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;" title="The Friendship Model">The Friendship Model</a><object height="355" style="margin: 0px;" width="425"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=friendshipmodelorientationss-090504230649-phpapp01&amp;stripped_title=the-friendship-model" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed allowfullscreen="true" allowscriptaccess="always" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=friendshipmodelorientationss-090504230649-phpapp01&amp;stripped_title=the-friendship-model" type="application/x-shockwave-flash" width="425" /></object><div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View more <a href="http://www.slideshare.net/" style="text-decoration: underline;">presentations</a> from <a href="http://www.slideshare.net/brandonmurphy" style="text-decoration: underline;">brandonmurphy</a>.</div></div></div>
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    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/05/the-friendship-model.html</feedburner:origLink></entry>
    <entry>
        <title>TwitteRFP for Current</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/UNmBFkQ1124/twitterfp-for-current.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/05/twitterfp-for-current.html" thr:count="2" thr:updated="2010-01-07T01:26:48-08:00" />
        <id>tag:typepad.com,2003:post-66494217</id>
        <published>2009-05-07T06:24:09-07:00</published>
        <updated>2009-05-07T06:30:17-07:00</updated>
        <summary>A fresh and refreshing way to submit an RFP. And most of all appropriate, given the client's desire for an agency that lives and breathes social media. Our (22squared's) submission is explained in the slideshare below. The greatest thing, it...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>A fresh and refreshing way to submit an RFP.  And most of all appropriate, given the client's desire for an agency that lives and breathes social media.  Our (22squared's) submission is explained in the slideshare below.  The greatest thing, it was fast, fun and painless...unlike most new biz processes.  We made the "<a href="https://twerbose.com/t7958" title="Current TV Shortlist">short list</a>", so...onward.</p><br /><div id="__ss_1354725" style="width: 425px; text-align: left;"><a href="http://www.slideshare.net/brandonmurphy/current-tv-live-brainstorm-recap?type=presentation" style="margin: 12px 0pt 3px; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; display: block; text-decoration: underline;" title="Current TV Live Brainstorm Recap">Current TV Live Brainstorm Recap</a><object height="355" style="margin: 0px;" width="425"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=currenttvlivebrainstormrecap-090427204526-phpapp02&amp;stripped_title=current-tv-live-brainstorm-recap" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed allowfullscreen="true" allowscriptaccess="always" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=currenttvlivebrainstormrecap-090427204526-phpapp02&amp;stripped_title=current-tv-live-brainstorm-recap" type="application/x-shockwave-flash" width="425" /></object><div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View more <a href="http://www.slideshare.net/" style="text-decoration: underline;">presentations</a> from <a href="http://www.slideshare.net/brandonmurphy" style="text-decoration: underline;">brandonmurphy</a>.</div></div></div>
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    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/05/twitterfp-for-current.html</feedburner:origLink></entry>
    <entry>
        <title>How redefining expectations put Jet Blue on top.</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/czvx1DRThZI/how-redefining-expectations-put-jet-blue-on-top.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/02/how-redefining-expectations-put-jet-blue-on-top.html" thr:count="3" thr:updated="2010-03-05T08:50:49-08:00" />
        <id>tag:typepad.com,2003:post-63331757</id>
        <published>2009-02-25T08:42:11-08:00</published>
        <updated>2009-02-25T08:42:11-08:00</updated>
        <summary>In an industry where customers feel marginalized and expectations are best explained by the positive phrase "It was uneventful..." Jet Blue has redefined the airline experience. 22squared did research on the Airline Category in 2008, exploring the relationships between customers...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Papers" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><div><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c0112790c68c528a4-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Airline R Types" border="0" class="at-xid-6a0105365892b8970c0112790c68c528a4 image-full " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c0112790c68c528a4-800wi" title="Airline R Types" /></a>
 <br /></div><br /><br /><p>In an industry where customers feel marginalized and expectations are best explained by the <span style="font-style: italic;">positive</span> phrase "It was uneventful..." Jet Blue has redefined the airline experience.  22squared did research on the Airline Category in 2008, exploring the relationships between customers and their airlines.  It revealed that Jet Blue has more brand advocates than any other airline tested.  Even more impressive is the company they hold on a broader level.  They have brand advocacy levels similar to Target, Verizon and ING Direct.  With a "soul mate-type" connection to their customers, Jet Blue has created a flying experience worth talking about.  Even after a well-publicized debacle of a customer experience in 2007, they showed how a quick response and honest conflict resolution can have a positive affect on brand advocacy.</p><br /><div>See the full report along with three imperatives for Airlines to increase advocacy.</div><br /><div><a href="http://brandonmurphy.typepad.com/files/22squared-airline-advocacy.pdf"><span class="at-xid-6a0105365892b8970c0112790c673c28a4">Download 22squared Airline Advocacy</span></a> <br /></div></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/02/how-redefining-expectations-put-jet-blue-on-top.html</feedburner:origLink></entry>
    <entry>
        <title>Are you an advocate of your wireless provider?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/XUvqgY7ldCg/if-someone-asked-you-which-wireless-brand-has-the-most-brand-advocates-how-would-you-answer-would-it-be-clear-its-a-tough.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/01/if-someone-asked-you-which-wireless-brand-has-the-most-brand-advocates-how-would-you-answer-would-it-be-clear-its-a-tough.html" thr:count="2" thr:updated="2010-03-24T06:38:24-07:00" />
        <id>tag:typepad.com,2003:post-61951388</id>
        <published>2009-01-26T20:53:35-08:00</published>
        <updated>2009-01-26T20:53:35-08:00</updated>
        <summary>If someone asked you which wireless brand has the most brand advocates, how would you answer? Would it be clear? It's a tough question because many of us have a very adversarial relationship with our wireless provider (no matter how...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Papers" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>If someone asked you which wireless brand has the most brand advocates, how would you answer?  Would it be clear?  It's a tough question because many of us have a very adversarial relationship with our wireless provider (no matter how cool our phones are).  With questionable customer service, unforgiving contracts and dropped calls 30% of wireless customers feel they are moving away from their current wireless provider, while only 23% are moving toward (the other 53% claim they are neither moving toward or away).</p><p /><p>Despite those realities, one wireless provider stands out, having as many advocates as the likes of Jet Blue, Target and Sony. </p><p /><p>Download the full paper and advocacy report here: <a href="http://brandonmurphy.typepad.com/files/22squared-wireless-provider-paper.pdf"><span class="at-xid-6a0105365892b8970c010536f022a3970b">Download 22squared Wireless Provider Paper</span></a>
.</p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/01/if-someone-asked-you-which-wireless-brand-has-the-most-brand-advocates-how-would-you-answer-would-it-be-clear-its-a-tough.html</feedburner:origLink></entry>
    <entry>
        <title>Make things the "Internet" will want to play with</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/e3h_6Gd509Y/make-things-the-internet-will-want-to-play-with.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/01/make-things-the-internet-will-want-to-play-with.html" thr:count="1" thr:updated="2009-01-24T18:14:42-08:00" />
        <id>tag:typepad.com,2003:post-61815126</id>
        <published>2009-01-23T07:52:49-08:00</published>
        <updated>2009-01-23T07:52:49-08:00</updated>
        <summary>Faris Yakob has made some awesome posts and presentations on enabling people to spread your message. Along with Griffin's blog dedicated to Propagation Planning, Faris has really nailed how to create assets that people will play with, remix, and make...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://farisyakob.typepad.com/blog/" target="_blank">Faris Yakob</a> has made some awesome posts and presentations on enabling people to spread your message.  Along with Griffin's blog dedicated to <a href="http://www.propagationplanning.com/" target="_blank">Propagation Planning</a>, Faris has really nailed how to create assets that people will play with, remix, and make their own.  Because when people make things they feel they own, they share.  And when people share, brands win.  As agencies and communicators work to promote brands, we have to approach challenges differently and think about how to equip people to spread our message for us.  That means starting with content that can be messed with, without seeking to control how its messed with.  That's a totally different way to approach advertising than making a :30 spot.  It requires story telling, cultural context, symbols, language, video, pictures...all assets people can use to create around your theme or central idea.</p><p>It's exciting to think about and even more exciting to do. Read these very smart blogs about it.</p><p><a href="http://farisyakob.typepad.com/blog/2008/11/interesting-a-history-of-recombinant-culture.html" target="_blank">Interesting: A History of Recombinant Culture</a><br /><a href="http://farisyakob.typepad.com/blog/2009/01/recombinant-branding.html" target="_blank">Recombinant Branding</a></p><br /><br /></div>
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    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/01/make-things-the-internet-will-want-to-play-with.html</feedburner:origLink></entry>
    <entry>
        <title>2009 Trend Map from WHAT'S NEXT</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/IjDGc2cCryw/2009-trend-map-from-whats-next.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/01/2009-trend-map-from-whats-next.html" thr:count="3" thr:updated="2011-11-18T10:58:39-08:00" />
        <id>tag:typepad.com,2003:post-60933428</id>
        <published>2009-01-06T05:33:57-08:00</published>
        <updated>2009-01-06T05:33:57-08:00</updated>
        <summary>Probably the bleakest trend map I've seen in my professional career. Looks like 2009 is going to be all about helping brands and consumers cope. Go here for the PDF file.</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Trends" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Probably the bleakest trend map I've seen in my professional career. Looks like 2009 is going to be all about helping brands and consumers cope. </p><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c010536add624970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Trendblend2009map.001" border="0" class="at-xid-6a0105365892b8970c010536add624970b image-full" src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c010536add624970b-800wi" title="Trendblend2009map.001" /></a>
 </p><p>Go <a href="http://nowandnext.com/PDF/trend_blend_2009_map.pdf" target="_blank">here</a> for the PDF file.</p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/01/2009-trend-map-from-whats-next.html</feedburner:origLink></entry>
    <entry>
        <title>What companies can learn from the Military.</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/xcGzZm6GrQ0/what-companies-can-learn-from-the-air-force.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2009/01/what-companies-can-learn-from-the-air-force.html" thr:count="3" thr:updated="2010-01-07T01:22:59-08:00" />
        <id>tag:typepad.com,2003:post-60703000</id>
        <published>2009-01-01T18:47:56-08:00</published>
        <updated>2009-01-01T18:47:56-08:00</updated>
        <summary>Saw this recent post from David Meerman Scott on the Air Force's strategy for reaching 18 year olds via social media. Furthermore, they have detailed rules of engagement for talking with influential people who are talking about them on the...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Media" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Saw this <a href="http://www.webinknow.com/2008/12/the-us-air-force-armed-with-social-media.html" target="_blank" title="Air Force Post">recent post</a> from <a href="http://en.wikipedia.org/wiki/David_Meerman_Scott" target="_blank" title="Wiki Entry">David Meerman Scott</a> on the Air Force's strategy for reaching 18 year olds via social media.  Furthermore, they have detailed rules of engagement for talking with influential people who are talking about them on the social web (see chart below).  In today's environment, it's not so easy to convince an 18 year old that the armed services is the best direction for their life.  So the Air Force has adapted out of necessity, and I know dozens of companies that need to as well.  With retailers and manufacturers seeking every sale they can get, it pays to have a formal, aggressive and strategic social media strategy.</p><br /><p><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c010536a27e66970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;" /><a href="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c010536aac8e3970c-popup" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false" style="display: inline;"><img alt="6a00d83451f23a69e20105365f0d62970b-320wi" border="0" class="at-xid-6a0105365892b8970c010536aac8e3970c " src="http://brandonmurphy.typepad.com/.a/6a0105365892b8970c010536aac8e3970c-800wi" title="6a00d83451f23a69e20105365f0d62970b-320wi" /></a>
  </p><p>UPDATE:  Aurthur Mitchell just made me aware of a great social networking sites created for the Mom's who have questions and concerns about what Navy like will be like for their kids.  Great site with more than 10K members.</p><p><a href="http://www.navyformoms.com/" target="_blank" title="Navy For Moms">http://www.navyformoms.com/</a></p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2009/01/what-companies-can-learn-from-the-air-force.html</feedburner:origLink></entry>
    <entry>
        <title>Why People Socialize on the Web: Discovery is the new Cocaine</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/BrandonMurphy/~3/Kk1aAmVnyWA/why-people-socialize-on-the-web-discovery-is-the-new-cocaine.html" />
        <link rel="replies" type="text/html" href="http://brandonmurphy.typepad.com/brandon_murphy/2008/12/why-people-socialize-on-the-web-discovery-is-the-new-cocaine.html" thr:count="1" thr:updated="2010-01-06T02:13:07-08:00" />
        <id>tag:typepad.com,2003:post-60377394</id>
        <published>2008-12-23T18:58:33-08:00</published>
        <updated>2008-12-23T18:58:33-08:00</updated>
        <summary>Discovery Is The New Cocaine - Going Beyond Engagement View SlideShare presentation or Upload your own. (tags: discovery ux) A few days back I posted a Social Media Map by Ari Herzog at Overdrive. It's an awesome menu for anyone...</summary>
        <author>
            <name>Brandon Murphy</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://brandonmurphy.typepad.com/brandon_murphy/">
<div xmlns="http://www.w3.org/1999/xhtml"><div id="__ss_420309" style="width: 425px; text-align: left;"><a href="http://www.slideshare.net/mingyeow/discovery-is-the-new-cocaine-going-beyond-engagement?type=powerpoint" style="margin: 12px 0pt 3px; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; display: block; text-decoration: underline;" title="Discovery Is The New Cocaine - Going Beyond Engagement">Discovery Is The New Cocaine - Going Beyond Engagement</a><object height="355" style="margin: 0px;" width="425"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=discovery-is-the-new-cocaine-v2-1211393766580034-8&amp;stripped_title=discovery-is-the-new-cocaine-going-beyond-engagement" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed allowfullscreen="true" allowscriptaccess="always" height="355" src="http://static.slideshare.net/swf/ssplayer2.swf?doc=discovery-is-the-new-cocaine-v2-1211393766580034-8&amp;stripped_title=discovery-is-the-new-cocaine-going-beyond-engagement" type="application/x-shockwave-flash" width="425" /></object><div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View SlideShare <a href="http://www.slideshare.net/mingyeow/discovery-is-the-new-cocaine-going-beyond-engagement?type=powerpoint" style="text-decoration: underline;" title="View Discovery Is The New Cocaine - Going Beyond Engagement on SlideShare">presentation</a> or <a href="http://www.slideshare.net/upload?type=powerpoint" style="text-decoration: underline;">Upload</a> your own. (tags: <a href="http://slideshare.net/tag/discovery" style="text-decoration: underline;">discovery</a> <a href="http://slideshare.net/tag/ux" style="text-decoration: underline;">ux</a>)</div></div><p /><p /><p>A few days back I posted a <a href="http://brandonmurphy.typepad.com/brandon_murphy/2008/12/best-social-media-map-yet.html" target="_blank">Social Media Map by Ari Herzog at Overdrive.</a> It's an awesome menu for anyone trying to spread an idea or a brand via social media.  I "discovered" this slide share from a <a href="http://darmano.typepad.com/logic_emotion/" target="_blank">David Armano</a> Tweet.  Why did I do that?  Well, this presentation explains it. It's a great psychoanalysis of what makes people participate in the social web.  Ever get those questions from people who don't participate?  They look at you kinda sideways and say things like, "why would anybody waste their time doing that?"  Well, here's the answer.  A combination of motivations, like people's desire not to miss out on opportunities, a desire to be recognized as important, and a desire to make meaningful connections with others.  It gives a nice road map (slide 50) for understanding how to design a utility/application for engagement and social spread.  The more brands understand this and act on it, the more talk and advocacy they will earn.</p></div>
</content>



    <feedburner:origLink>http://brandonmurphy.typepad.com/brandon_murphy/2008/12/why-people-socialize-on-the-web-discovery-is-the-new-cocaine.html</feedburner:origLink></entry>
 
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