Switchboard is integrated with both Salesforce and Google Maps, and includes an API for custom panels and other 3^rd party applications.

View the video below to learn more about how the Switchboard can help your business.

Duluth, Georgia, March 25, 2013 – 3CX today announced it has been named to CRN’s 2013 Partner Program Guide, and awarded a 5-Star Partner rating. The CRN Partner Program Guide is the definitive listing of manufacturers and software publishers that service solution providers or provide products to the IT Channel. The guide recognizes those vendors who have channel programs and derive a portion of their sales through the indirect IT Channel. The 5-Star Partner Program rating recognizes an elite subset of Partner Program Guide vendors who give solution providers the best partnering elements in their channel programs.

The list methodology is based on objective criteria that takes into account each vendor’s investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication. Vendors are assessed using information provided in their completed applications.

3CX Phone System has drawn praise for being an award-winning open standard, Windows-based IP PBX that provides superior features and flexibility at a far lower cost. It’s easier to manage and connects to any SIP soft or hardware phones and it increases mobility as users can also connect their iPhones or Android smartphones as extensions, making their mobile devices complete desktop phone replacements that allow them to take their office extension anywhere. Companies make additional savings as 3CX Phone System is an IP-based PBX, meaning there’s no need for separate wiring as all phones use the existing computer network.

3CX Phone System includes a Windows, iPhone and Android client that makes call control, conferencing and other unified communications features a breeze. Users can manage their extension and their calls with just a few mouse clicks. They can log in to 3CX from any computer or smartphone to see the presence and status of your colleagues within the office and any bridged offices around the world.

The 3CX Channel Program gives a great opportunity for resellers to leverage their Windows skills and tap into a completely new market, and is open to all IT and telecoms solutions providers. 3CX Partners generate profitable recurring income by reselling 3CX products with their own services to existing customers, whilst also targeting new customers. Benefits of the 3CX Partner Program include access to free products and technology. Free partner training events are held worldwide each year and direct access to the 3CX Support Team assists 3CX Partners so that they can, in turn, assist their customers.

“The companies listed in CRN’s 2013 Partner Program Guide represent a comprehensive list of the best channel programs in the market today,” said Kelley Damore, Senior Vice President and Editorial Director, for UBM Tech Channel’s CRN. “The 5-star award is reserved for vendors that understand that a successful partnership does not rely solely on the technology. By offering their partners tools, education and regular updates, vendors on this list go above and beyond traditional support to ensure a mutually beneficial partnership.”

“We are proud to have been recognized once again by CRN as a leading channel company. 3CX Phone System continues to set the bar for software-based PBXs and is fast replacing traditional hardware PBXs as the go-to solution,” said Nick Galea, 3CX CEO. “Being a 100% channel company, 3CX provides all the tools for partners to be successful when reselling 3CX Phone System and bundling in hardware and their consultancy services. We have built the 3CX Channel Program to deliver first-class value to all 3CX Partners by providing quality leads that give our partners real opportunities to expand their revenue. There has never been a more ripe market for IT resellers to capitalize on — and 3CX is here to help them in every way possible.”

The 2013 Partner Program Guide will be featured on CRN.com and the 5-Star Partners listing will be highlighted in the March 2013 issue of CRN. 

About 3CX
3CX is the developer of the 3CX Phone System, an open standard unified communications platform for Windows that works with standard SIP phones and replaces any proprietary PBX. The 3CX Phone System is more manageable than standard PBX systems and delivers substantial cost savings while increasing productivity. Some of the world’s leading companies and organizations use the 3CX Phone System, including Boeing, the Caterham F1 Team, Intercontinental Hotels & Resorts, Harley Davidson, and MIT.

3CX was named a CRN Emerging Vendor in 2011 and 2012 and has been awarded CRN’s 5-Star Partner Program rating in 2013. 3CX has also been awarded Windows Server Certification and won the Windowsnetworking.com Gold Award, the Windows IT Pro 2008 Editor’s Best Award and a Best Buy Award from Computer Shopper. 3CX has offices in Australia, Cyprus, Germany, Hong Kong, Malta, South Africa, the UK and the US. Visit us at: http://www.3cx.com, and on Facebook at: http://www.facebook.com/3CXPhoneSystem.

About UBM Tech Channel (www.ubmchannel.com)
UBM Tech Channel, a UBM company, is the premier provider of IT channel-focused events, media, research, consulting, and sales and marketing services. With over 30 years of experience and engagement, UBM Tech Channel has the unmatched channel expertise to execute integrated solutions for technology executives managing partner recruitment, enablement and go-to-market strategy in order to accelerate technology sales. To learn more about UBM Tech Channel, visit us at: www.ubmchannel.com.

UBM llc (www.ubm.com)
UBM llc is a leading global business media company. We inform markets and bring the world’s buyers and sellers together at events, online, in print and provide them with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists around the world. Our 6,000 staff in more than 30 countries is organized into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently. For more information, go to www.ubm.com

“The acquisition of LazyDroid allows us to add key mobile device management features to 3CX Mobile Device Manager and leapfrog the competition”, said Nick Galea, 3CX CEO. “3CX Remote Android Desktop provides an easy way for users to control their Android phone. We plan to integrate 3CX Remote Android Desktop’s technology into 3CX Mobile Device Manager to allow administrators to easily control any connected Android device.”

3CX Remote Android Desktop features include:

• File Management: Organize all files such as important corporate documents, photos, videos, and messages.
• Wireless File Transfer – Drag-and-drop files to and from your device via web browser.
• Remote Control – View a rooted Android device in real-time within your desktop.
• SMS Management: Send and receive text messages from the comfort of your desktop.
• Remote Camera – Stream the devices camera.
• Personal Web Server – Host web pages directly from an Android device.
• Access Device Logs – Troubleshoot any errors that appear on the device.
• Clipboard – The user can copy and paste text from their device to the desktop and vice versa
• Shell Access – IT administrators can take full control of the rooted devices shell.

Get 3CX Remote Android Desktop

Download 3CX Remote Android Desktop for free from Google Play and access the new 3CX Remote Android Desktop forum for support.

Microsoft Outlook Integration

All mobile, landline and Skype calls to a Skype number will be received by 3CX Phone System and handled like any other call, which means call queuing, transferring of calls, making use of the digital receptionist and all the additional features available with 3CX Phone System.

For a full tutorial on how to connect SkypeConnect with your 3CX system, please visit this page over at the 3CX website.

3CX Mobile Device Manager provides an excellent sales opportunity to 3CX Partners as our MDM solution allows businesses to go mobile safely and securely. It’s easy to sell, simple to install and creates a new revenue stream for your company.

With 3CX MDM you can:

• find and track devices
• secure data
• manage and deploy apps
• monitor usage
• block rogue apps
• enforce password policies
• lock and wipe devices remotely
• push WiFi hotspot passwords to connected devices

The 3CX Mobile Device Manager online dashboard lets you track and monitor all of your connected devices in real time. You can audit and monitor user activity, including which apps have been installed or removed. 3CX MDM has also been optimized to reduce impact on battery life of connected devices.

One of the key issues mobile enterprises face is how to protect their data. 3CX Mobile Device Manager makes it so you can ensure all of your devices adhere to your company’s security policies. You can enforce a strong password from the online dashboard on all of your Android and iOS devices – with iPhones, you can set minimum password length, time lapse before the iPhone auto-locks and the maximum number of failed password attempts before the iPhone wipes its data.

The latest feature we have added to 3CX MDM enables you to push a WiFi hotspot password to connected devices, to a single device or to a group of devices. Once the WiFi hotspot is in range, the devices automatically connect to the hotspot.

Lost and stolen mobile devices are a fact of modern life, so 3CX Mobile Device Manager allows you to remote lock your devices. If you can’t recover an employee’s device, use 3CX Mobile Device Manager to restore the device to its factory settings and wipe the device entirely of data, both data stored on the device itself and on any SD or SIM cards.

Another key 3CX Mobile Device Manager feature is app management – you can use the service to install an app remotely to any number of connected devices from the online dashboard. You can remove rogue or suspicious apps before they damage a device or compromise your company’s data, and you can purge devices of games and any other unnecessary apps, all from the online dashboard.

With SP4, 3CX Phone System is ‘Microsoft Ready’ and works with Windows Server 2012.

To download this update, simply login to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates.

New Features and Changes

• 3CX Phone System is now a Microsoft Ready Platform and works with Windows Server 2012
• We’ve increased the amount of call logs in 3CX Web Reports to 500000 records
• A Portuguese language file has been added for 3CX Reports.
• Fix in extension scheduling and toggling between Profiles and status.
• We removed the ability to edit phone provisioning templates in the Web Management Console – phone templates can only be edited via Winforms management console.
• IVR Pin protect extension is now set to 77,777,7777 and 77777 on all installations.
• You now have the ability to rename an extension group and to rename the management group.
• Added Microsoft Outlook 2013 support with 3CX Desktop Components. (Desktop component update required)
• We’ve fixed an exception that was occurring occasionally when an extension was being edited.
• When scheduling a conference call in 3CX MyPhone, the Main Conference DID number, which the administrator can now configure in the 3CX Management Console Conference tab, will be automatically populated.
• 3CX Phone System will now check Windows Event log Service to make sure it is running. This will avoid spamming of email notifications sent in the past.
• CSV import files that contain spaces, dashes or brackets in the mobile number field are stripped and saved into the 3CX Management Console in only numeric format.
• It’s now simple to create a VoIP Provider Trunk Mode as only the external number is needed.
• Fixed bug where Agent’s talking time was sometimes greater than the Agent’s log-in time.
• We’ve fixed a bug in how missed, transferred and ring group calls are represented in 3CX MyPhone.
• We’ve added the ability to control Snom Phonebooks to either erase and re-provision the phonebook, or update existing entries.
• We fixed a bug where the Update Extension provisioning file wasn’t always being updated whenever a PNP request was sent.

3CX Phone System Helps Hotels Compete in a Challenging Economy
Standard hotel PBX‘s provide limited features and are very expensive to purchase and maintain, and phone systems approved by MICROS-Fidelio are even more expensive. 3CX Phone System requires far less initial investment than other hotel phone systems and reduces maintenance fees. Lowering both the purchase price and phone bills drives down overall costs, which is crucial to hotels looking to leverage any opportunity to remain competitive in a challenging economic environment. 3CX Phone System also includes more features than many MICROS-Fidelio approved PBX‘s.

3CX Phone System works hand in hand with MICROS-Fidelio, and we’re pleased to be officially confirmed compatible with three MICROS-Fidelio Property Management Systems,” said Nick Galea, CEO of 3CX. “Our technology integrates perfectly with MICROS-Fidelio solutions. The hotel and hospitality space is a tremendous opportunity for us, and the backing of MICROS, the leading hotel PMS vendor, brings us to the doorstep of thousands of the world’s finest hotels and some of its premier chains.

3CX Phone System Unified Communications Features Integrated within the MICROS-Fidelio PMS Interface
3CX Phone System provides users with core hotel telephony functions from within the MICROS-Fidelio property management system interface, such as guest name display, wake up calls, DND, check-in and checkout.

Advanced Unified Communications features allow front-desk, management, and sales staff to work more efficiently, whilst still using the hotel’s existing analog phones.

Prestigious Hotels Worldwide are Leveraging 3CX’s 5 Star Hotel PBX Features
A number of the world’s finest hotels currently use 3CX Phone System, including Sandy Lane Hotel in Barbados, the Maierl-Alm in Austria, the Castelnou Aparthotel in Belgium, Intercontinental Hotels in Oman, the Best Western Gouda, Netherlands, and Holiday Inn Express hotels in the Netherlands.

In Service Pack 3, we’ve focused a great deal on making it easier for system administrators to manage and configure multiple extensions and their forwarding rules.

To download this update, simply login to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates.

New Features and Changes

New

• You can now edit the forwarding rules of multiple extensions simultaneously.
• We’ve added a new Ukrainian System prompt set.
• When a new extension is created, details can now be copied to the clipboard.
• A new security policy check will be carried out when an extension is granted rights to access the 3CX Management Console. The PIN number must be at least 5 digits long.
• Added SSL/TLS to Email server for Voicemail, system notifications, conference meetings, and Fax over email attachments. (If your certificate is not issued by a trusted certificate of authority, you will need to install the certificate on the 3CX Phone System server).
• Added SSL/TLS options to 3CX Wizard so that new 3CX Phone System installations can be configured with Email SSL/TLS immediately.
• Introduced new provisioning template for the latest firmwares of Yealink T2X (FW: X.70.0.103) and T3X (FW 3X.70.0.105) IP Phone models.
• Fax email can now be customized from %allusersprofile%\3CX\Data\Http\Templates\FAXTemplate.txt
• Removed automatic profile change when an extension is set to Available 2 or Out of office 2. To be used when a user is sick/business trip.

Updates

• The Russian strings file has been updated.
• 3CX MyPhone options in extension settings of the 3CX Management Console have been moved to a new tab – “Edit Extensions > 3CX MyPhone”.
• Added NI2 protocol for Patton 4940/4970 single PRI T1 templates (US).
• Added security blocking for SIP tool “sipcli”.
• Extensions that have different forwarding rules will no longer show forwarding rules configuration when they are multiple edited, but settings applied outside of the forwarding rules page will be saved.
• Multiple extensions using PIN Protect option is now allowed.
• Multiple editing of extensions to allow them access to the 3CX Management Console is not allowed. 3CX Management Console access must be given individually.
• When editing multiple extensions with different BLF configurations, you now have the option to keep the current settings of each configured BLF.
• When you create an External Queue agent, it will no longer show by default to work during holidays.
• Busy timer configurations are now included when backing up 3CX Phone System.
• A welcome email is now sent to an external queue agent.
• Users in the management group can now receive SLA notifications from all the queues in 3CX Phone System, whereas users who are not part of the management group will only receive SLA notifications from those queues they are a part of.
• Queue SLA notifications can no longer be edited in multi-edit mode. They need to be configured individually per extension.
• Organized forwarding rules page – Destination for internal calls in ‘Available’ and ‘Available 2′ profiles is collapsed when external and internal call routing are the same.
• Active Directory Connection parameters (to download AD users via LDAP) are now saved for faster access.
• When editing multiple extensions to forward calls to each extensions’ mobile number, settings will not be saved unless all extensions have a mobile number configured.
• Added filter for extensions in the 3CX Management Console extensions settings page.

Fixes

• A server error where the 3CX Management Console would not launch correctly when installed on Windows 8 using Abyss. (An uninstall and re-install is required)
• Fix in Queue not polling an agent that has transferred a queue call to another extension and that extension is still connected.
• Bug when extensions pick up Queue calls.
• Creation of a new extension will no longer conflict with emergency numbers when a new extension was created.
• Exception when multiple extensions are edited and more BLF buttons are modified.
• Bug where voicemail email notifications were not always appearing correctly on some email clients.
• Call reporter bug in session timers – pressing ‘next’ after report generation was displaying a blank page and resetting the generated report to zero pages.
• Multiple edit bug when 3CX Provisioning with Tunnel is enabled
• Issue affecting HTTP URL dialing for Yealink T2X and T3X phones.
• 3CX Phonebooks will now work correctly with Grandstream phones. A 3CX Phonebook update is required. Simply add a phonebook entry and delete it again, and your phones will need to be re-provisioned.
• Numerous bug fixes in Active Directory download module.
• When creating a phone number exception in 3CX MyPhone, they will no longer be duplicated.
• Bug in variables when provisioning snom phones. (Codecs were incorrectly set after last firmware update).