tag:blogger.com,1999:blog-19917004Wed, 01 Oct 2014 07:28:45 +0000We work inside your business...with your teams...on the business...to drive results in Profitable customer growth, New product and service development, Knowledge management, Market intelligence, Information delivery, Talent, Organisational culture, Stakeholder support, Financial performance, Regular planning and measurement. METRICS SELECTION OF KEY PERFORMANCE INDICATORS ARE ESSENTIAL TO MEASURE BUSINESS TRANSFORMATION SUCCESS.http://smosydney.blogspot.com/noreply@blogger.com (Pete Jeans in Sydney, Australia)Blogger59125tag:blogger.com,1999:blog-19917004.post-7539147877334235099Sun, 22 Oct 2006 14:38:00 +00002009-06-30T21:25:29.184+10:00IMPORTANT NOTICEFrom October 22, 2006 SMO Sydney moved its blog. To view new blogs click herePlease bookmark the new site with your bookmark function or the RSS feed icon button on your browser to get new articles automatically when they're published...or subscribe to Bloglines or other feedburners you are linked to.Send me an email by clicking hereif you want me to add your email details to our http://smosydney.blogspot.com/2006/10/smo-sydney-has-moved-its-blog-to.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-3553543587223872137Sun, 15 Oct 2006 13:14:00 +00002006-10-16T11:07:29.316+10:00SWOT analyses are only valuable if you can execute tacticallyStrengths and weaknesses analyses ( and opportunity and threat assessments ) are only strategically valuable if you can gauge your position relative to competitors by segment in measureable terms.And the only viable way to do that is to ask your current and potential customers what your strengths and weaknesses are...compared with http://smosydney.blogspot.com/2006/10/swot-analyses-are-only-valuable-if-you.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-4058898876414872080Fri, 13 Oct 2006 08:57:00 +00002006-10-13T19:58:21.439+10:00Moments of truth define our futureIt's how we handle moments of truth that go to the essence of leadership.And there's no more fundamental moment than when we realise the business model or critical components of it, are no longer capable of sustaining the delivery of nett cash flow forecasts.So, what are the danger signs of business model breakdown?This is by no means a comprehensive list...but http://smosydney.blogspot.com/2006/10/moments-of-truth-define-our-future-its.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-4942567784672502061Wed, 04 Oct 2006 03:15:00 +00002006-10-04T13:58:04.634+10:00Everyone believes innovation is mandatory to survive...At a recent business function I attended, a leading speaker made the key point that we all believe in innovation....but who adopts innovation training and mentoring?A show of hands made it clear that few do! Frankly, I was astounded.The conventional approaches towards business innovation have largely been vested in customer needs analyses byhttp://smosydney.blogspot.com/2006/10/everyone-believes-innovation-is.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-3218709642727165047Wed, 04 Oct 2006 02:59:00 +00002006-10-04T13:12:27.016+10:00There was a vibe in the place...Recently I had a salient reminder in what makes a successful business tick.It was full of great people who were placed in roles that took advantage of their style and customer service skills.Their systems were appropriate...not cumbersome...and very practical to extract information easily and quickly.Their product ranges were complete and competitive and priced http://smosydney.blogspot.com/2006/10/there-was-vibe-in-place.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-6314945519937458575Fri, 22 Sep 2006 01:50:00 +00002006-09-22T12:17:37.480+10:00When does all your brand development pay off?Brand positioning and all your promotional work is initially just a promise of the benefits to customers.But if you or your distributors/wholesalers/franchisees or retailers don't empathise with new customers when they touch your business or products and services... and meet consumers information and experience needs, the outcome will penalise your http://smosydney.blogspot.com/2006/09/when-does-all-your-brand-development.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-2769008145010305263Fri, 22 Sep 2006 01:06:00 +00002006-09-22T11:30:39.549+10:00Networking has taken on much more importanceNever before has networking been more important to build your customer base.That's because we only take calls or read emails nowdays from people we know can add value in our business lives.That seems to be a function of contact overload. Who spends less than hour a day wading through their early morning inboxes or message banks during the day? No http://smosydney.blogspot.com/2006/09/networking-has-taken-on-much-more.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-8550225845469750658Mon, 18 Sep 2006 00:16:00 +00002006-09-18T10:44:39.978+10:00Our blog readership growth means it's time to call for sponsorsNine months after its launch, this blog is being read by hundreds of corporate leaders and managers each month in Australia; plus business editors in the US, UK and around Oz.Business Transformation in Australia is a serious business blog which is distributed fortnightly.Readers say that it adds value. Thank you to everyone for your http://smosydney.blogspot.com/2006/09/our-blog-readership-growth-means-its.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-9047059792286257457Thu, 14 Sep 2006 01:27:00 +00002006-09-14T11:38:29.958+10:00AMI NSW announces Marketing Excellence Awards for 2006.The Australian Marketing Institute (Australia’s peak marketing industry body) announced the winners of its 2006 NSW Awards for Marketing Excellence late last week.Today the AMI represents professional marketers throughout Australia, including practitioners from all marketing functions and industries.Through its unified voice, the AMI http://smosydney.blogspot.com/2006/09/ami-nsw-announces-marketing-excellence.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115794334595108576Mon, 11 Sep 2006 02:48:00 +00002006-09-11T13:09:21.470+10:00Happy People by Naomi Simson CEO at experience company - Red Balloon DayI believe that Happy People + Happy Customers = Happy Profits.It doesn’t take much to notice, acknowledge and recognise the contribution people make. But it must be authentic and come from the heart.It is very rewarding to see the results for companies who take the time to acknowledge the critical role that their http://smosydney.blogspot.com/2006/09/happy-people-by-naomi-simson-ceo-at.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115785308830603391Sun, 10 Sep 2006 01:40:00 +00002006-09-10T11:51:28.326+10:00Hats off to DSRD in NSW...good value for SME'sThe NSW Dept of State and Regional Development are hosting value-packed functions and forums for SME's during September.I've been to a few and they are good value for small-to-medium sized enterprises who are keen to review best-practice issues and network with other sector leaders.You can search their programme of events by clicking the link http://smosydney.blogspot.com/2006/09/hats-off-to-dsrd-in-nsw.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115726398727316574Sun, 03 Sep 2006 05:49:00 +00002006-09-03T16:16:30.836+10:00 Strategy preparation and development...key platformsIn my opinion for most organisations, strategy preparation must include...board consensus on strategic direction ( preferred markets and RONA benchmarks )adoption of an agreed strategic planning process ( thorough and robust )adequate timeframes for strategy development ( less than 8 weeks is unrealistic )agreement that the strategy http://smosydney.blogspot.com/2006/09/strategy-preparation-and-development.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115726243079411124Sun, 03 Sep 2006 05:32:00 +00002006-09-03T15:47:11.550+10:00What information do you need...or what do you need to buy?One thing that happens all the time in my space as a specialist in business transformation, is that clients and network contacts call me to track down strategic information.It's part of the value we add...so we're happy to recommend others we know well.Whether it's a new supplier, an agency, market reports, a high level corporate contact, http://smosydney.blogspot.com/2006/09/what-information-do-you-need.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115675256943115578Mon, 28 Aug 2006 08:02:00 +00002006-08-30T13:24:29.343+10:00Researchers set new telephone interviewing codes of practice Australia’s two peak market research industry bodies - AMSRS and AMRO have got together to jointly launch a public awareness message called "Your Views Count"; supported by a best practice toolkit for the research industry for telephone interviewing, called LIST. The Objectives of LIST are to: • ensure that respondents http://smosydney.blogspot.com/2006/08/researchers-set-new-telephone.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115647977656870775Fri, 25 Aug 2006 04:19:00 +00002006-08-30T13:27:20.833+10:00Organisations that measure regularly, manage better Measuring performance across key result areas means managers can act quickly on emerging trends to correct or capitalize on their initiatives.Whilst selection of key performance indicators ( often called a suite of metrics ) is not new, the presentation and distribution of these metrics ( often in graphical format ) through your intranet http://smosydney.blogspot.com/2006/08/organisations-that-measure-regularly.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115614566674700747Mon, 21 Aug 2006 06:42:00 +00002006-08-30T13:28:47.676+10:00Strategy, structure and great people is what matters most The ceo's vision and brand initiatives for the business; building effective relationships with stakeholders up and down and across the organisation… and getting KPI results against agreed targets in key result areas are key imperatives for leaders today and tomorrow....so some of my contacts say. I'm sure you agree.Best-practice http://smosydney.blogspot.com/2006/08/strategy-structure-and-great-people-is.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115553478850313369Mon, 14 Aug 2006 05:33:00 +00002006-08-30T13:30:18.120+10:00Are your hands tied often because information delivery is poor?How often have you felt frustrated because the time gap between an event and the need to act is shorter than the required information delivery period?Plenty, I'll bet. It's often caused by the inflexibility of systems or shortfalls in planning and preparedness.If this is the case, it's probably time to undertake a business plan http://smosydney.blogspot.com/2006/08/are-your-hands-tied-often-because.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115553345455543642Mon, 14 Aug 2006 04:56:00 +00002006-08-30T13:31:16.110+10:00Knowledge management is more than protecting your IPThere's no doubt that intellectual property (IP) is extremely valuable. But it's more than trademarks and business secrets.Many organisations document and archive their processes and records in retrieval systems that allow heirarchial access for managers and staff.But many don't do this thoroughly on a regular updated basis. And when stuff can'thttp://smosydney.blogspot.com/2006/08/knowledge-management-is-more-than.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115456913528245869Thu, 03 Aug 2006 01:19:00 +00002006-08-30T13:32:41.436+10:00Stakeholder communication is key when transformingMost of us are pretty good communicators. But during the process of transforming your organisation to be stronger, more viable and effective, the communication process to stakeholders must take on more importance.That's because everyone has a stake in change...they're impacted by it..and they want to know you recognise that they're part of it...http://smosydney.blogspot.com/2006/08/stakeholder-communication-is-key-when.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115444352416351825Tue, 01 Aug 2006 14:30:00 +00002006-08-30T13:34:18.510+10:00Did you tune into Nightlife with Tony Delroy on ABC Local Radio on August 1?Firstly, thank you to Tony Delroy and his team for inviting me onto the national ABC Nightlife programme on August 1 to talk about some of the key issues and principles in transforming small-to-medium businesses.An audio file of this interview can be requested by contacting me hereAnd thank you to everyone who listenedhttp://smosydney.blogspot.com/2006/08/did-you-tune-into-nightlife-with-tony.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115327859375785496Wed, 19 Jul 2006 02:43:00 +00002006-08-30T13:35:11.786+10:00For SME's, there should be only two growth issues...Opportunities and risks are the two critical growth issues for small-to-medium enterprises. ( turnovers typically between $10M-$500M )Firstly, where are the accessible market opportunities that could deliver superior profitable growth? Secondly, what do we have to do to build capability to exploit them?Every opportunity needs to be judged http://smosydney.blogspot.com/2006/07/for-smes-there-should-be-only-two.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115296493777826595Sat, 15 Jul 2006 11:15:00 +00002006-08-30T13:36:08.976+10:00Brand awareness is good...as long as you convert sales leadsBuilding brand awareness ( created through advertising, promotion and publicity ) is an important activity...but it doesn't become a revenue driver until you can measure its results by segment on an ongoing basis. Then it becomes an asset.Column centimetres of ads or press coverage is nigh on useless unless you are connecting with http://smosydney.blogspot.com/2006/07/brand-awareness-is-good.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)1tag:blogger.com,1999:blog-19917004.post-115242963300091060Sun, 09 Jul 2006 07:02:00 +00002006-08-30T13:36:58.683+10:00What is VoIP and will it lower telecomms costs?Recently, I did a study on our telecomms costs to rationalise suppliers and streamline services.What came out of it was the realisation that much of what is being talked about VoIP ( or voice over internet protocol ) is in fact accurate.VoIP is the capability to use the internet to make phone calls at substantially lower costs. We reckon we can http://smosydney.blogspot.com/2006/07/what-is-voip-and-will-it-lower.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115241012392484019Sun, 09 Jul 2006 01:06:00 +00002006-07-09T16:58:26.123+10:00Market entry research costs are sunk...or are they?When businesses transform their futures, new markets are often key components of their actions today.But there's a reluctance in Australia in b-to-b sectors to invest in any ongoing market research...let alone market entry work.In my experience, many organisations don't have the internal skills to understand and effectively manage an external http://smosydney.blogspot.com/2006/07/market-entry-research-costs-are-sunk.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0tag:blogger.com,1999:blog-19917004.post-115171820733292586Sat, 01 Jul 2006 00:54:00 +00002006-07-01T11:43:27.406+10:00It's not just about who you know...it's who knows youThe power of your network for getting things done is a given. But the real essence of network power is how you leverage it to get noticed by potential customers.Who knows you...is a pathway to new opportunites...and your network can help expand your reach and profile tremendously at low cost.Word-of-mouth referrals are usually credible and http://smosydney.blogspot.com/2006/07/its-not-just-about-who-you-know.htmlnoreply@blogger.com (Pete Jeans in Sydney, Australia)0