Fonality blogs

Knowing the difference: Ring Groups

Taylor Hoffman — Wed, 25 Jan 2012 20:10:47 +0000

There are two types of ring groups that businesses commonly use, here at Fonality we call them "hunt groups" and “blast groups". Hunt groups allow you to set phones to ring consecutively, controlling the order and the ring time of each phone individually. Blast groups allow you to ring phones concurrently controlling the ring time of the group as a whole, as well as determining whether or not the customer will hear music or ringing while waiting.

Contact Centers continuing to evolve through 2012

Gavin Donovan — Mon, 23 Jan 2012 18:56:36 +0000

As the entire telecommunications industry is experiencing change, contact centers feel the need to adapt in order to remain relevant in today's constantly-evolving business world.

Hi, I'm David Scult, Fonality's new CEO

David Scult — Tue, 10 Jan 2012 16:24:34 +0000

Hi, I'm David Scult.

I will be responsible for leading and driving Fonality to the next level, building on the foundation they have all worked to create this past year.

Contact Center Agents still No. 1 resource for customers

Gavin Donovan — Wed, 04 Jan 2012 15:29:16 +0000

Innovative technologies have enabled contact centers to deploy new ways to communicate with customers, through instant messaging, social media, self-service portals, and more. However, new research from customer relationship management services provider Convergys Corporation revealed that contact center agents are still the "go-to" resource when customers need assistance.

The time for VoIP is now

Gavin Donovan — Tue, 03 Jan 2012 15:43:55 +0000

Although many businesses have already taken advantage of VoIP services, many more are unsure as to when or how they should deploy the technology. The Worcester Business Journal suggests that if executives are unsure of what the technology even is, it may be beneficial to investigate if it will improve an organization's internal operations.

Tech Tip: Setting up DID (Direct Inward Dial) Numbers

Taylor Hoffman — Tue, 13 Dec 2011 18:42:25 +0000

One of the questions support gets asked the most is “Why is my phone number not going to my auto attendant?”, and it's almost always a DID issue. What is a DID? A DID or Direct Inward Dial is a number assigned to a specific extension on your Fonality system. Calling this number will reach only the phone it is assigned to, completely bypassing any auto attendant you may have in place.

Tech Tip: Proper Router Configuration for Fonality Connect

admin — Thu, 01 Dec 2011 18:48:14 +0000

Many of the issues customers can have with our Fonality Connect product don't actually come from the phones or servers, but something as simple as improper router settings. Today we'll be discussing how to properly configure your router for Fonality Connect. The first thing to make sure of is that you are not “Double NAT-ing”. Double NAT-ing is connecting your phones to a router that is connected to another device using Network Address Translation, or to be more precise, another router.

The Endless Possibilities of Your Phone System

Chris Sherwood — Wed, 02 Nov 2011 19:24:16 +0000

Most Fonality customers are aware of the value brought to their organization after implementing a Fonality PBX. The availability of large enterprise call center features brought to businesses of any size, the productivity gained from our unified communications platform, HUD, and the power given to users on the go with HUD M

Tuesday Tech Tip: Factory Flashing Your Phone

Taylor Hoffman — Tue, 25 Oct 2011 17:47:13 +0000

One of the easiest steps you can take while troubleshooting a phone that isn't working is to factory flash it, in other words, to restore the default settings and allowing it to re-download configuration files from Fonality. Factory flashing your phone can fix a variety of issues with registration and incorrect configuration files, but you may be unaware of how to go about this process.

Getting spammed?

Fonality — Wed, 19 Oct 2011 15:12:19 +0000

Tired of your email box being filled with spam email? Learn how to block spam email and stop wasting time deleting junk messages!

Have you started Budgeting for 2012?

Dave Hancock — Wed, 19 Oct 2011 14:15:44 +0000

Budgeting has never been easy because you can’t see into the future to know exactly what you’ll need. Now, with newer technology speeding up and shortening sales cycles and timeframes for both our customers, and us, some businesses are choosing to skip the budgeting step altogether.

Meet Daryl Reva

Fonality — Mon, 17 Oct 2011 17:37:25 +0000

Name: Daryl Reva
Title: Sr. Manager Fonality Communications
Years with Fonality: 1

Optimizing Your Network for VoIP

Dave Hancock — Thu, 13 Oct 2011 20:49:05 +0000

Your ability to communicate effectively with your customers is critical to the success of your business. You have to be able to send and manage messages from multiple sources. You need to be able to get answers from other resources within minutes in order to keep your customers satisfied. Managing all of these communications on disconnected systems is terribly inefficient, but there are communications solutions designed to make life easier. However even the most advanced solution needs to be optimized to your needs.

Where Are You Leaking Money?

Dave Hancock — Wed, 12 Oct 2011 19:37:12 +0000

It's simply about numbers, and all businesses care about the same two numbers: Net Profit and Customer Satisfaction. The desire to maximize these numbers has companies constantly looking for that next advantage that will help them outpace the competition and grow their business.

Steve Jobs, 1955-2011

Gavin Donovan — Thu, 06 Oct 2011 15:34:51 +0000

For many, the name Steve Jobs is synonymous with inspiration. His vision of making individuals and businesses “think different” revolutionized the way we do business, listen to music and communicate with others.

Keeping ITEXPO Weird

Gavin Donovan — Wed, 05 Oct 2011 14:11:15 +0000

We recently made a trip down I-35 to Austin, Texas. Yes, we stopped at the Czech bakery for a legendary kolache. No, we did not go there to brand BEVO with our Fonality logo or participate in the food coma called Saltlick. We were in Austin for ITEXPO West 2011.

Does The World Need Another Blog?

Gavin Donovan — Thu, 29 Sep 2011 14:18:56 +0000

Maybe not, but we believe the voice of the SMB marketplace needs to be heard. As such, I want to use this first post as an introduction into what you will see from our Cloud 9 version 2.0 blog. Do not worry, this blog is not overtly intended to woo you into buying one of our solutions.