Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Canva says AI 2.0 is its biggest launch since 2013. For CX and marketing teams, the pitch is simple: start and end your creative day in one place.

Automation is accelerating—but most brands haven’t defined what their experience should feel like.

Marketers obsess over data. Few tag for emotion. That gap is starting to matter more than ever.

In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance.

Reddit is shaping AI answers — and brand perception. Here’s how AEO strategies must evolve to track, influence and compete in community-driven discovery.

Without journey-first design, AI lacks the context to deliver meaningful customer interactions.

Journey-led leaders are replacing siloed metrics with synchronized performance models that scale.

Pantheon's Next.js hosting is now generally available — and the company is positioning the launch squarely at the AI agent-driven future of web infrastructure.

Webflow's next-gen CMS is now live across all plan tiers. The bigger question: can its new AEO product back up the AI search visibility claims?

With consumers bracing for tougher times, spending slows and expectations shift. Experience leaders need a new strategy—fast.

The Digital 2026 Global Overview Report shows customers aren’t following your map anymore — they’re building their own across platforms.

New tools aim to help go-to-market teams build awareness, grow revenue and scale support with business-specific AI context.

If your growth in customer experience resets every quarter, this is why.

Without identity, governance and ownership, the platform never had a chance.

Leaders who manage customer interaction—not just demand—turn experience into a revenue system.

Consumers are rewriting loyalty rules. Value, not price, now decides who stays in the cart.

The work that drives CX forward isn’t flashy—it’s the quiet fixes that keep everything running as promised.

This isn’t theory. See how one AEO strategy drove measurable AI search traffic and higher-intent leads.

Oracle's new Fusion Agentic Applications for CX promise autonomous execution across sales, service and marketing workflows.

Canva's dual acquisition of Simtheory and Ortto signals a push beyond design into agentic AI workflows and full-stack marketing automation.

How Composite built a 3x enterprise portfolio, cut delivery time from months to weeks, and grew entirely on referrals — by going all-in on Webflow.

AI owns the routine. Humans own the moments that matter — and that’s where CX leaders win or lose.

For real: the most “artificial” technology in our toolkit might be the most powerful authenticity tool we’ve ever had.

What did a young girl dining on chicken fingers and fries in New Hope, Pa., teach us? Early signals set customer expectations.