CRM Buzz Blog

Change Is Afoot in The Contact Center Sector

aguerra — Wed, 11 Nov 2009 19:06:03 +0000

Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), but there has been a bit growth in the US, Canada, Europe, and Australia, where there’s been increasing offshoring of [...]

Cisco Expands Its Collaboration Offerings

aguerra — Mon, 09 Nov 2009 18:21:11 +0000

In a move to provide more “people-centric” than “document-centric” solutions, Cisco will broaden its business productivity offerings and compete with IBM, HP, Microsoft, and Google. Specifically, the company announced Cisco Show and Share, a collaboration tool, and Cisco WebEx Mail, a mail client using software from PostPath, one of Cisco’s acquisitions. Cisco Show and Share is [...]

How Big Will iPhone CRM Get?

aguerra — Fri, 06 Nov 2009 20:56:28 +0000

These days, large companies can hardly expect to proliferate without mobile functionalities or applications to meet the demands of the growing population of iPhone, BlackBerry, and now Droid users. Considering enterprise, this increased development in mobile applications seems an obvious step, and especially obvious considering not only the BlackBerry’s positioning as an enterprise phone, but [...]

Small Businesses Have The Advantage When It Comes to Social CRM

aguerra — Thu, 05 Nov 2009 21:57:44 +0000

By now, it is obvious social media will affect CRM—but questions remain as to how to process the largely unfiltered data, and how to build meaningful relationships through the various platforms. Many companies are having success with social networking sites like Twitter and Facebook, but mining the information is still difficult, mostly because these services [...]

Microsoft Cuts Prices on Microsoft Dynamics CRM, Aggressively Courts Salesforce.com’s And Oracle’s CRM Customers

aguerra — Tue, 03 Nov 2009 19:41:37 +0000

Microsoft has been aggressively courting CRM users this week. First, they announced price cuts to their online productivity suite, and yesterday they lowered prices on their Dynamics CRM Online product. In addition to slashing prices, Microsoft is offering six months of free Dynamics CRM usage to Salesforce.com’s and Oracle’s CRM users. The Business Productivity Suite, a [...]

Tips for Small Businesses Adopting CRM Systems

aguerra — Mon, 02 Nov 2009 19:02:06 +0000

Small businesses tend to manage customer relationships through a number of different applications—documents, contact managers, spreadsheets, etc.—and it is those companies that have the most to gain from implementing a unified CRM system. To help quell some of the apprehensions and concerns small businesses may have with CRM, CRM Buyer recently outlined some tips to [...]

iPhone CRM Apps Abound, Other Smartphones Work to Keep Up

aguerra — Fri, 30 Oct 2009 21:21:11 +0000

When it was launched two and a half years ago, the iPhone was in many ways the positioned as the non-enterprise smartphone. BlackBerry and Windows Mobile devices were the phones for businessmen, and the iPhone offered that same functionality with an added cool factor. Needless to say, the iPhone has since had great success within [...]

Sales Force Automation to Soar After The Recession

aguerra — Fri, 30 Oct 2009 16:15:08 +0000

Sales force automation (SFA) has been growing steadily over the past few years, and the folks at CRM Buyer predict that when the economy leaves its slump, SFA will surge. Most apparently, SFA is making inroads with new price points and offerings for different verticals. Catering to specific industries is a smart move to stay competitive; [...]

The Hybrid SaaS Model Gains More Ground: CDC Moves toward The Future with A New Acquisition

aguerra — Wed, 28 Oct 2009 17:55:30 +0000

Not long ago, CDC Software announced plans to acquire on-demand companies in order to create one SaaS software solutions provider to complement its on-premise products for various verticals. Last week, CDC announced they have signed a binding term sheet for the future acquisition of a SaaS provider for not-for-profit (NFP) organizations; the name of the [...]

SaaS Exploding in Hybrid Form

aguerra — Mon, 26 Oct 2009 18:43:25 +0000

Recently, global IT consultancy Avanade commissioned Kelton Research for a global study about cloud computing and the adoption of SaaS, and the findings were pretty remarkable. The prominent thread in the study was that SaaS is catching on, and at an unprecedented rate, but it is carving a niche more as a hybrid platform—usage with [...]