PHP CRM Solutions

Innomatic, Distributed PHP 5 Web Applications Container

2009-07-06T19:59:56Z

Innomatic is a mature and easy-to-use distributed container for PHP 5 Web applications. It is particularly oriented towards business and administrative applications such as CRM, CMS, Web-based frontends for legacy applications, and so on. It can contain multiple applications and customers or sites. It introduces a new way to distribute and manage Web applications through AppCentral.

Main high-level features and benefits :

Container of multiple applications and customers/sites: a single installation of Innomatic is able to contain and manage multiple shared PHP applications and separately enable them to multiple customers/sites.
Specialized for administrative applications: Innomatic provides a ready environment (both for users and developers) with a MVC based Web Desktop user interface, especially suitable for administrative Web applications such as CRM, CMS, Document Management, e-Business, custom and similar applications. Anyway, you can also build normal Web applications with the frameworks provided by Innomatic (or by Innomatic based applications) for this purpose.
Introduces a new way to distribute and manage Web applications: applications can be fetched and bought manually or from AppCentral, a central repository of Innomatic based applications. Thanks to the strong modular architecture of Innomatic, applications can be installed and upgraded with no effort, allowing very fast deployment and management of Web based solutions. Developers and software houses can sell their Innomatic applications through AppCentral.

You can check demo online, tons of features available and the interface is very intuitive to manage projects, opportunitites, contracts, to organize your calendar, contacts, activities, notes... etc. Innomatic is available under a BSD Revised license. More information and download at http://www.innomatic.org.

CitrusDB, PHP-based Customer Care And Billing Solution

2009-06-14T10:17:14Z

If you are looking for an easy to use solution including CRM, customer care, and billing; you should definitely try out CitrusDB. CitrusDB is a Web based customer care and billing solution that uses PHP and a database backend to keep track of customer information, operational CRM, services, products, billing invoices and credit cards, and support information. I find it very suitable for small and medium companies.

CitrusDB require PHP 5.0.4 or greater with register_globals turned off in your php.ini, any database supported by ADOdb (MySQL, Oracle, MsSQL, ODBC...). I did not tested security of the application, but there are some recommendation in the website to keep your server secure : in a private LAN with firewall, SSL protected web server with access limited to trusted IP addresses, or A Virtual Private Network or Intranet.

XRMS, Open Source CRM, SFA and BI Solution

2008-06-04T07:15:31Z

XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS could be classified under CRM, SFA or BI, and basically if your company needs to manage relationships with your customers and business partners, XRMS should be able to fulfill your needs.

You can use XRMS to integrate and manage your sales, service, and marketing data in a single information store. XRMS has the enterprise capabilities to become a single system of record for storing activities, files, and other interaction data with your customers, employees, partners, and prospects. And, it is easily extensible to support your own processes and procedures for interacting with and supporting your customers.

Dolibarr, Open Source ERP/CRM Solution

2008-05-31T11:18:38Z

Dolibarr is an ERP/CRM solution for small and medium companies or independent and fundations interested to manage their work more efficiently. Dolibarr most interesting features are the ease of install, use, and develop; to make a ready to use solution that could be easily customizable for any other enterprise usage.

Main Dolibarr's features include :

Products and services management
Stock management
Banq account managements
Customers, prospects and suppliers management
Commercial proposal management
Invoices managements
Orders managements
Contrats management
Payments managements
Shipping management
Member mangement for fundations
Emailings
bookmark management
Data export tools
Donation management
Synchronization of Webcalendar evenements
Synchronization of contacts with LDAP

The solution include also PDF reports generation, in addition to a multi-users management and an advanced permissions system on all features. Interface is fully personalizable using themes. You can find a working demo online at http://demo.dolibarr.fr. More informations and download at http://dolibarr.org

Tactile, Web-Based PHP CRM System

2008-02-09T05:32:34Z

Tactile is a new web-based PHP CRM solution developped by Senokian and currently beta testing. Tactile is built using PHP, PostgreSQL and Apache as well as Zend, Prototype with Scriptaculos, Smarty PHP, and Amazon�s S3 for storage. Designed for small businesses, Tactile CRM is an easy to use web based CRM, contact and sales management system. Free plan is available for the curious with two users, two opportunities, 250 contacts and 10 MB storage, paid plans goes from 6 UKP (~ 11.71 USD) to 75 UKP (~ 146.37 USD) and from 2Users/250MB to 100 Users/50GB.

AIMpromote, On-demand CRM and Lead Management Solution Reviewed

2007-10-21T17:23:07Z

AIMpromote is one of the very interesting web-based CRM solution with a focus on handling leads, interesting as complete solution, as great technology, but especially it's low cost compared to other competitors. Cost in my opinion is one of the important keys of success for a CRM implementation, that's why AIMpromote is very well placed as alternative to very expensive solutions and offer an excellent quality/cost rate.

If the name doesn't sound very familiar for you, AIMpromote count many satisfied customers. Especially with the version 5, which recently released, and which count lots of great features such lead reselling and affiliate management, in addition to many others.

CRM & The Power of Choice, Oracle Webcast

2007-06-28T20:35:14Z

Oracle and Forrester Research are organizing a webcast titled "CRM & The Power of Choice" on Wednesday, July 25, 2007 (8 a.m. PDT / 11 a.m. EDT). You can hear from Mike Betzer, Vice President Product Management Oracle, and Liz Herbert, Senior Analyst Forrester Research, in addition to live Oracle customers.Some vendors preach the software model du jour as the only surefire path to CRM success before understanding your business requirements.

In many cases organizations have different needs within their enterprise and choosing only one CRM application, without the flexibility to adjust to organizational differences, diminishes the success of both the organization and the customers they serve.

In this webcast you will learn :

Why there is no single right choice for a CRM application for every user in an organization
Why CRM is most successful when organizations choose the right solution for the right situation
How to match your business needs to the best CRM solution, on demand, on premise, industry specific, and more
When and how to consider future needs, expanding to different divisions, integration with the back office and more
How to address your diverse requirements without creating an IT integration headache

Heap CRM, Manage Your Customer Relationships Easily

2007-05-02T10:12:35Z

Heap CRM is a Hosted Customer Relationships Management Solution primarily for small business. The service is designed to be simple, with simple functions like messaging, calendars and contacts; but it ties them all together so you can see the relationships between these items. You can easily run reports on this data, or if you wish, export the data. Heap does what you need then gets the heck out of your way.

Today Heap CRM got a number of exciting new features :

Inmersa Technologies launches Inmersa ERP Suite 2.0 in Open Source LAMP Environment

2007-04-16T11:58:33Z

Inmersa suite offers an ALL in ONE Browser environment for Small and Micro business with: ERP, CRM, Finances, Portal Creater Tool and Store Front Modules. All in Open Source Business Model; a new global concept of IRP (Internet Resource Planning).

Madrid. SPAIN (April 12, 2007) Inmersa Technologies announced the release of Inmersa ERP Suite Open Source, an integrated Browser Business Technology 100% Internet for Small and Micro Companies 24/7 Anywhere, Anytime from any built in Browser Device. Inmersa is a complete and integrated Back and Front Office Solution: ERP / CRM / Web Portal / Store Front with Content Management System and Portal Creation on Click 100% LAMP (Linux, Apache, MySQL, PHP).

Among others features Inmersa delivers: Sales, Buys, Dashboards, Scorecards, Mail Reports, Billing, Finances, Services, Self Services , User Roles, Inventory, Electronic Picking, Warehouses, Orders, Budgets, Delivery notes, Web Portal Design and Deployment, Store Front e-commerce,...

Turn Google Home Page Into A Customizable CRM Solution with Etelos

2007-03-05T16:45:46Z

Etelos is a very original concept to implement a customizable CRM solution based on Google Personalized home page. CRMForGoogle is a feature-rich Customer Relationship Management Application that gives any business the ability to automate and manage customer follow up. All of these features are available in the free Personal Edition, with additional features, functionality and accounts available to Professional and Enterprise customers. Features included :

Customizable modules
Contact management
Content management
Task management
Appointment setting
Access anywhere

There is even Professional or Enterprise editions where users are able to to share tasks and contacts, customize the client database and even incorporate a public blog or Web site. Enterprise customers will have the ability to select their own hosting environment, creating an Application that truly fits your business. Pretty original concept, but I'm not sure if Google personalized home page allow such commercial usage or no ?!

SugarCRM 4.5.1 Released

2007-02-03T07:43:05Z

SugarCRM released its Open Source version 4.5.1 to public. The new release introduce new and enhanced features, in addition to many bugfixes. New in this edition for the Campaign Management, the Newsletter campaigns, with Wizards, diagnostic tool, and reports. The Module Loader has been enhanced to allow you to download modules and upgrades from Sugar Exchange or from your local drive. You can also download new patches, themes, language packs, and dashlets. This is great to keep your CRM Copy up-to-date, but notice that SugarCRM 4.5.1 still include many bugs for installation, administration, modules and offline client.

The Sugar Team is pleased to bring you the generally available (GA) release of Sugar Open Source 4.5.1. SugarCRM is a complete CRM system for businesses of all sizes. Core CRM functionality includes sales force automation, marketing campaigns, support cases, project mgmt, calendaring and more. Built in PHP, supports MySQL and SQL Server.

Download Sugar Open Source 4.5.1

SugarCRM, System Training - Part Three

2006-09-26T09:43:47Z

Implementing Sugarcrm

by Michael J.R. Whitehead

The last part of the article SugarCRM, System Training after the Part 1 and Part 2, this part is about going live, feedback and enhancement of the CRM implementation.

Going Live: Stepwise Introduction

Once employees have been introduced to the new CRM and fully trained, it is time to go live.
A common technique is to conduct general user training in sections by department, and to take each department live after they have been trained. If you adopt this approach, be sure to allow enough time after each department is trained for them to come to grips with the system and get any questions they have answered by support staff, before the next group goes through and the support staff is overwhelmed.

Browser CRM, a PHP-Based Online Small business Suite

2006-09-21T17:13:28Z

Browser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM (customer relationship management) and collaboration tools. Browser CRM is a single, comprehensive application that is accessible from anywhere. Browser CRM logs incoming and outgoing email against the customer record to build a complete customer history along with other Browser CRM events including Opportunities, Tasks, Appointments, Memos, Documents, and custom events.

Browser CRM is available in Free for non commercial use, and Server Edition, Hosted Edition and Platinuim edition for commercial usage. Pricing start from $199 the 5 users and $199 for every additional user, there is more details about pricing in the website. Browser CRM ships with complete source code, introducing the Visible Source concept to commercial CRM applications. Offering the posibility to install your CRM on your own server, but especially Shared Email Inbox and Open MySQL database.

SugarCRM, System Training - Part Two

2006-09-21T16:53:51Z

Implementing Sugarcrm

by Michael J.R. Whitehead

As a continuation of the previous article SugarCRM, System Training - Part One, in this part we'll see the The CRM Training Process. This article has been extracted from the book, "Implementing SugarCRM". A step-by-step guide to using this powerful Open Source application in your business.

CRM training has two goals and making the users familiar with the system and teaching them how to use it is only one of them. The other goal is to generate positive momentum for the implementation, and enthusiasm in the user base. To accomplish this latter goal, you need to make sure people like what they see�especially the general sales staff, and to some degree the general administrative staff�as these are the two most likely sources of resistance and negative reactions.

Therefore your approach should be as follows:

SugarCRM, System Training - Part One

2006-06-30T10:00:17Z

Implementing Sugarcrm: A Step-by-step Guide to Using This Powerful Open Source Application in Your Business

by Michael J.R. Whitehead

This article deals with the key issues of setting goals and requirements, involving all areas of the business throughout the entire process, managing the development of any customizations, and then system training and rollout�making sure it becomes a welcome part of the new office routine. This article has been extracted from the book, "Implementing SugarCRM". A step-by-step guide to using this powerful Open Source application in your business.

System Development

The typical CRM development process, even within a single phase of an overall CRM implementation program for your business, is broken down into a number of major areas�such as enhancements to be made to the accounts model, to contacts, to projects, and so on, as well as the custom reports and charts you may need.

While some of these alterations may interact with each other, many of them will not, and clusters of functionality can typically be identified that are fairly independent of each other.

Usually the best practice is to have a SugarCRM development partner develop these off site, and then introduce each new function-cluster to you for evaluation one at a time (typically through a development website that is exposed just to you). Unless you have spent the time and money to develop a remarkably detailed specification, there will always be issues such as "I thought that control would be a dropdown, not a radio button", or "I wanted the tab order to go like this �", or "When you select a value in that field�this other field is meant to be pre-populated."