CAHPS Cast

CAHPS : The Wrap Up

info@themesh.tv (The MESH) — Sat, 12 May 2012 03:50:41 +0000

As the Hospital CAHPS discussion is wrapped up, listen in to hear the “overall rating” score explained. How it’s measured, how it’s determined, and how to read it. Alan, Janette and Valerie also discuss ways to help improve your overall rating if your organization needs that extra push for better scores. From the importance of rounding and teamwork to how you share your score with the organization, this episode covers the basics you need to know.

CAHPS Cast 8: When You Left the Hospital

info@themesh.tv (The MESH) — Sun, 15 Apr 2012 16:05:56 +0000

With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it's important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information. Alan Jackson, with The Jackson Group, is joined by Janette Jones, Director of Patient Satisfaction Services, to discuss the importance of this section of the survey and strategies for helping hospitals improve their scores. The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm located in North Carolina, serving clients across the country with their employee and customer satisfaction survey needs. The Jackson Group is an approved CAHPS vendor, providing Hospital CAHPS, Home Health CAHPS and Clinician/Group CAHPS survey solutions.

CAHPS Cast 7: Clean & Quiet

info@themesh.tv (The MESH) — Wed, 07 Mar 2012 04:03:01 +0000

The cleanliness of a patient's room and how quiet the room is at night are two items covered in the Hospital CAHPS survey, and as it turns out both are important to the patient's overall satisfaction level. Alan Jackson, with The Jackson Group, is joined by Janette Jones and Valerie Sipe to discuss the importance of these two items and strategies for helping hospitals improve their scores. The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm located in North Carolina, serving clients across the country with their employee and customer satisfaction survey needs. The Jackson Group is an approved CAHPS vendor, providing Hospital CAHPS, Home Health CAHPS and Clinician/Group CAHPS survey solutions. Running time: 33 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at

CAHPS Cast 6: Communication About Medication

info@themesh.tv (The MESH) — Tue, 07 Feb 2012 13:41:38 +0000

In this episode of CAHPS Cast, your hosts Alan and Janette discuss the surveying domain of communication and medication. This subject refers to a short survey discussing how well communication was delivered to patients in hospital settings who were administered new medications to patients. The participants in this survey are those who were given a new medication upon admittance to the hospital, not those patients who received no new medication. Join Alan and Janette as they discuss the importance of this survey and why communication is so important between hospital staff and patients. Running time: 33 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group atwww.thejacksongroup.com.

CAHPS Cast 5: Pain Management

info@themesh.tv (The MESH) — Sat, 21 Jan 2012 13:55:51 +0000

How patients perceive "pain management" in the hospital setting is a core element of the national patient assessment survey - and it's also one of the lowest scoring areas for healthcare organizations. Alan Jackson, with The Jackson Group, is joined by Valerie Sipe, Project Manager for CAHPS services, to discuss the questions in the survey relating to pain management and how organizations can work to see these scores improve. Running time: 32 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 4: Responsiveness of Staff

info@themesh.tv (The MESH) — Tue, 20 Dec 2011 19:59:11 +0000

How patients perceive the responsiveness of the staff they came into contact with during their hospital stay is one of the dimensions explored in the CAHPS survey process . Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this perception, what they believe patients are actually scoring when answering these questions, and then share some suggestions and ideas for helping an organization improve their scores. Running time: 34 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 3: Communication with Doctors

info@themesh.tv (The MESH) — Tue, 15 Nov 2011 20:11:16 +0000

How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the Hospital-CAHPS patient experience survey. Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this dimension of the CAHPS survey, highlight some of the research on patient/doctor dialogue, and then share some suggestions and ideas for helping an organization improve their scores. Running time: 33 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast #2: CAHPS Do's and Don'ts

info@themesh.tv (The MESH) — Mon, 10 Oct 2011 03:10:41 +0000

In this month's episode, Alan Jackson and Janette Jones of The Jackson Group discuss some of the "Do's and Don'ts" when conducting CAHPS surveys in your healthcare organization. These are things you need to keep in mind when administering the surveys, as well as things you should avoid to stay compliant in the process. Also, Janette starts a monthly series of discussing one of the CAHPS survey domains; this month's topic is "Nurse Communications" and ways to help improve those scores.

CAHPS Cast #1: CAHPS Primer

info@themesh.tv (The MESH) — Fri, 02 Sep 2011 02:23:24 +0000

To start off this new show on The MESH, co-hosts Alan Jackson and Janette Jones with The Jackson Group explain what the CAHPS process is and how healthcare organizations are responding to this national patient experience survey. This episode serves as a good "primer" on the CAHPS process, discussing the history, basics of, and general reactions to the CMS regulated survey.