List of Latest Call Center & Call Answering RFPs Posted on RFPMart RFPMart LLC en-us https://www.rfpmart.com/call-center-and-answering-rfp-government-contract.html Mon, 18 May 2026 13:09:39 -0700 (1) Vendor needs to provide inbound and outbound call centre service.              – To include project plans and costs of delivery of a call centre solution that is fully fledged, reliable, scalable and adaptable with a call centre management and reporting tool including staffing of Call Centre agents and relevant personnel, 17 laptops, headphones (17), training, set up, testing, and reporting through innovative solutions that would bring about a more effective and efficient service offering.– The call centre solution should also result in streamlined call handling which would reduce call times (repeat calls), associated costs, and improved customer satisfaction. (2) The contract period will be three years. Mon, 18 May 2026 00:00:00 -0700 http://www.rfpmart.com/1117027-south-africa-inbound-and-outbound-call-centre-service-rfp.html http://www.rfpmart.com/1117027-south-africa-inbound-and-outbound-call-centre-service-rfp.html (1) Vendor needs to provide after hours call centre services.                            – A 24/7 hotline for conservation emergencies.– This phone number is widely used by the public to report illegal or suspicious activity, injured or dead wildlife, damage to the Department of Conservation land and assets and accidents or safety issues.– Our internal customer service team is responsible for our emergency hotline and answers calls between 8am – 4.30pm, Monday – Friday. – An external provider to answer and action calls;• After hours, outside our business hours of 8am – 4.30pm Monday to Friday.• Regular cover for our team meeting from 8am – 9am every Thursday morning. • As required cover during agreed time slots within business hours, when our internal customer service team are attending meetings on a prearranged ad hoc basis.(2) All questions must be submitted no later than May 20, 2026. Mon, 18 May 2026 00:00:00 -0700 http://www.rfpmart.com/1116816-new-zealand-24x7-after-hours-call-centre-services-rfp.html http://www.rfpmart.com/1116816-new-zealand-24x7-after-hours-call-centre-services-rfp.html SOURCES SOUGHT ONLY ! PLEASE PROVIDE ONLY WHAT DATA IS ASKED FOR.GENERAL INFORMATIONSUBJECT: Dentrix Enterprise EDR Annual Maintenance and Helpdesk FeesSources Sought: SS–26–PHX–022NAICS CODE: 513210– (Software Publishers) covers establishments that design, develop, publish, and provide support for computer software, including operating systems, applications, and games. These firms may publish software via subscriptions or downloads and may also provide maintenance and installation servicesPOINT OF CONTACT: Michele Lodge; [email? redacted]PLACE OF PERFORMANCE (DELIVERY ADDRESS):Various locations for Phoenix Area OfficeRESPONSE DATE/TIME: 23 May 2026 at 3pm (PST)BUY INDIAN ACTThe IHS Contracting Officer will give priority for all purchases, regardless of dollar value, by utilizing ISBEE set–aside to the maximum extent possible. Each acquisition of supplies, services or construction that is subject to commercial items (FAR 12.209) or Simplified Acquisition Procedures (SAP) (FAR 13.106) must be set–aside exclusively for ISBEEs.Definition(s): INDIAN ECONOMIC ENTERPRISE (IEE) – Any business activity owned by one or more Indians, Federally Recognized Indian Tribes, or Alaska Native Corporations provided that:The combined Indian, Federally Recognized Indian Tribe or Alaska Native Corporation ownership of the enterprise constitutes not less than 51%;The Indian, Federal Recognized Indian Tribes, or Alaska Native Corporations must, together, receive at least 51% of the earnings from the contract; andThe management and daily business operations must be controlled by one or more individuals who are Indians.Definition: INDIAN SMALL BUSINESS ECONOMIC ENTERPRISE (ISBEE) An IEE that is also a small business concern established in accordance with the criteria and size standards of 13 CFR Part 121.DESCRIPTION OF REQUIREMENTElectronic Dental Record (EDR) Annual Maintenance and Helpdesk Feed for Dentrix Enterprise Software. Please see attached Scope of Work for further details.INTERESTED PARTIESTHIS IS A SOURCES SOUGHT NOTICE ONLY; IT IS NOT A REQUEST FOR QUOTE, RATHER MARKET RESEARCH TO DETERMINE COMPLAINCE WITH THE BUY INDIAN ACT AND DETERMINATION OF SET–ASIDE. Sat, 16 May 2026 00:00:00 -0700 http://www.rfpmart.com/1116617-us-fed-iaw-buy-indian-act-of-1910-sources-sought-for-dentrix-enterprise-software--annual-edr-maintenance-and-helpdesk-fees.html http://www.rfpmart.com/1116617-us-fed-iaw-buy-indian-act-of-1910-sources-sought-for-dentrix-enterprise-software--annual-edr-maintenance-and-helpdesk-fees.html (1) Vendor needs to provide warrior call center outreach and resource support services. – Provide a fully operational call center (physical or virtual) operated and manned 24X7X365.– Call Center will monitor identified social media sites 24X7X365 to ensure all support needs is sufficiently met.– Provide CCRs to receive all incoming telephone calls, conduct outreach telephone calls, text messaging, social media support and e–mail communication, and overall monitoring and response to comments and inquiries.– Receive incoming phone calls, conducting outgoing telephone calls, text messages, and emails are the primary means of supporting the identified population.– Outreach intervals for current injury classification and severity.– Satellite contact center support.– Single toll–free phone system capable.– Call management system.– Customer Care Representatives (CCRs), considered the first contact for inbound calls, answer all incoming calls, conduct scheduled outreach calls, monitor social media, and conduct interviews and assessments of support requirements.– Provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs.– Non–Medical Case Managers (NMCM) provide extended support and outreach calls of non–complex, non–medical case management in situations where issues or concerns and their family cannot be adequately resolved during their initial CCR intake phone call.– Field Service Representatives (FSRs) provide complex non–medical case management and extended support to the supported population.– Utilize all platforms and databases, and SharePoint that consolidate available resources, specific to the being contacted during the course of the initial CCR phone call.– Representatives (CCR) will access information from prior to and during each call.(2) This bid is set aside for service–disabled veteran owned small business. Fri, 15 May 2026 00:00:00 -0700 http://www.rfpmart.com/1115569-usa-virginia-warrior-call-center-outreach-and-resource-support-services-rfp.html http://www.rfpmart.com/1115569-usa-virginia-warrior-call-center-outreach-and-resource-support-services-rfp.html (1) Vendor needs to provide telephone answering service.• Professional answering service to maintain an on–going 24–hour communications network to fulfil its program time sensitive activities• Incoming death notifications and calls are received from hospital, nursing homes, decedent’s families and friends, police authorities, physicians, medical examiners, forensic investigators, and the public at large, etc.• Outgoing communications shall include notifications to contracted funeral and mortuary transport services and other individuals in response to inquiries• The Answering Service shall provide telephone coverage for the Board between the hours of 4:00 p.m. until 8:00 a.m., Monday through Friday and all day (24 hours) on weekends, holidays, and at other times when the Board’s office is closed• The Answering Service, upon receiving a report of death and a request for the removal of a decedent body, shall obtain and record all information that is available from the person(s) making the notification [caller].– The Caller shall be asked:• Their name and phone number• Decedent’s full name• Decedent’s home address• Decedent’s date of birth• Date and time of death• Decedent’s status, Donor or Unclaimed• Cause of death or treatment prognosis  Wed, 13 May 2026 00:00:00 -0700 http://www.rfpmart.com/1114589-usa-maryland-telephone-answering-service-rfp.html http://www.rfpmart.com/1114589-usa-maryland-telephone-answering-service-rfp.html (1) Vendor needs to provide 24x7x365 live telephone answering services.– Ensuring that all customer phone calls are answered by a live call centre agent and are immediately documented.– Provide after–hours support, including taking messages for County staff’s proper review and action when back in the office.– Enter customer complaints into web–based Code Compliance Complaint system.– Provide as–needed phone services for emergency services.– Provide all necessary trained personnel for the contract, ensuring that all customer phone calls are answered by a live call center agent and immediately documented.– During normal working hours (8:00 a.m. – 4:00 p.m. PST).– During afterhours (4:00 p.m. – 8:00 a.m. PST), take a message from the customer, including the customer’s first and last name, phone number, and email address. – Between the hours of 8:00 a.m. – 4:00 p.m. PST, transfer the customer to the appropriate Staff and disconnect from the call. – Between the hours of 4:00 p.m. –8:00 a.m. PST, the customer’s information shall include the address of the reported violation, a first and last name, phone number, email address and the customer's concern or inquiry. (2) The contract period will be for one year.(3) All the questions must be submitted no later than May 29, 2026. Wed, 13 May 2026 00:00:00 -0700 http://www.rfpmart.com/1114350-usa-california-24x7x365-live-telephone-answering-services-rfp.html http://www.rfpmart.com/1114350-usa-california-24x7x365-live-telephone-answering-services-rfp.html (1) Vendor needs to provide fire dispatch services.• Requires 90% of emergency calls to be answered within 10 seconds, and call processing within 60 seconds, 90% of the time.• Capable of recording all emergency calls transferred from the primary PSAP, including voice, text–to–emergency services, and TTY/TDD communications• Control and custody of the computers, computer programs, telephone systems, and othernecessary equipment to operate dispatch services.• GIS mapping and updating capabilities• Provide staff to receive and retransmit emergency and non–emergency calls emanating from the city.• Able to receive and dispatch all emergency events for the city(2) The contract period will be for five years.  Wed, 13 May 2026 00:00:00 -0700 http://www.rfpmart.com/1114282-canada-british-columbia-fire-dispatch-services-rfp.html http://www.rfpmart.com/1114282-canada-british-columbia-fire-dispatch-services-rfp.html (1) Vendor needs to provide out of hours and emergency call answering service.    – From 4.30pm to 9.30am, Monday to Friday– All Day (24hrs) on Saturday and Sunday.– All Day (24hrs) on Bank holidays, Public Holidays and days when County Council offices are closed. – In the event that County Council is unable to take customer calls due to system failures, provide assistance between 9.30am and 4.30pm, Monday to Friday.– in cases of Emergencies/Severe Weather events and Major Emergencies or in the case of a fault in the council’s telephone switchboard system which may occur both during normal office hour times and standard out of hours times.– The successful Service Provider will operate this service during Severe Weather events or Major Emergencies and will liaise with a nominee(s) of the County Council’s Crisis Management Team as required. – When a call is received, the successful Service Provider’s Agent will inform the caller that the call is being recorded in order to verify information of call if required, contact the relevant County Council On Call staff member.(2) The contract period will be two years. Wed, 13 May 2026 00:00:00 -0700 http://www.rfpmart.com/1114201-ireland-out-of-hours-and-emergency-call-answering-service-rfp.html http://www.rfpmart.com/1114201-ireland-out-of-hours-and-emergency-call-answering-service-rfp.html (1) Vendor needs to provide after–hours answering services.– Provide after–hours answering services that serve as a direct extension of the office’s operations and public–facing customer service.– Service volume and operational expectations:– 400+ calls per month.– Average call duration: 2–3 minutes.– 1,000+ text messages per month (sent and received).– High–frequency communication with:– Hospitals.– Families.– Law enforcement and partner agencies.– Call handling and communication:– Answer incoming calls in a professional, compassionate, and consistent manner.– Utilize guided scripting support to:– Explain general death investigation processes.– Message intake and relay:– Ensure clarity, completeness, and timeliness of all communications.– Text communication and follow–up:– Send and receive text communications related to active cases.(2) All the questions must be submitted no later than May 22, 2026.(3) The contract period will be for one year. Tue, 12 May 2026 00:00:00 -0700 http://www.rfpmart.com/1114041-usa-indiana-after-hours-answering-services-rfp.html http://www.rfpmart.com/1114041-usa-indiana-after-hours-answering-services-rfp.html (1) Vendor needs to provide inbound and outbound contact center solution in support of potential and existing student questions regarding enrollment, retention, financial aid, and/or student accounts.– All servers must be monitored 24/7/365 with system alerts sent to the application hosting support engineers (excessive CPU, low disc space, application pool failures, etc.).A) Inbound Contact Services – provide excellent service quality to prospective/current students and parents when responding to inbound admission, registration, records, financial aid, and student accounts related inquiries.– Projected annual live inquiries are up to 175,000 inquiries, with most contact by phone, online chat, and potentially email– Public Cloud Services include any contract between the and a third–party for software as a service (SaaS), platform as a service (PaaS), or infrastructure as a service (IaaS).B) Outbound Campaign Services.1) Overview of outbound campaign services.2) Availability of services/coverage periods.3) Technologies/resources used to contact, track and measure campaigns.4) Channels of communication utilized.(2) All question must be submitted no later than May 29, 2026.(3) A contract term will be for two years. Tue, 12 May 2026 00:00:00 -0700 http://www.rfpmart.com/1113722-usa-virginia-inbound-and-outbound-contact-center-solution-rfp.html http://www.rfpmart.com/1113722-usa-virginia-inbound-and-outbound-contact-center-solution-rfp.html (1) Vendor needs to provide outsourced remote inbound customer support and call centre operation service. – Provide services for a remote customer service call center and manual review of images from the lanes.– Respond to inbound calls regarding accounts, violations, and general inquiries.– Handle escalations and ensure timely resolution of complex cases– Support customers by delivering high–quality, professional, and efficient customer service interactions through a fully remote call center model.– The vendor should possess strong capabilities in agent recruitment and training, quality assurance, performance management, data security, and reporting.– Update and maintain customer accounts.– Assist customers with account inquiries and updates to account information (e.g., account demographics, vehicle or license plate updates, transponder activation or deactivation).– Process account payments, auto–replenishment setup, and balance inquiries.– Provide customer support for online access, login support, and profile updates.– Research and dispute invoices and toll transactions as needed.– Navigate the account management system to explain the reasons invoices were issued.– Assist customers with violation notices, administrative fees, and resolution processes.– Process payments for toll invoices, violations, and related fees over the phone through our IVR system or agency website if needed.(2) All the questions must be submitted no later than May 29, 2026. Sat, 09 May 2026 00:00:00 -0700 http://www.rfpmart.com/1113020-usa-rhode-island-outsourced-remote-inbound-customer-support-and-call-centre-operation-service-rfp.html http://www.rfpmart.com/1113020-usa-rhode-island-outsourced-remote-inbound-customer-support-and-call-centre-operation-service-rfp.html (1) Vendor needs to provide 24x7x365 nurse advice line service. • Provide coverage 24 hours per day, 7 days per week, 365 days per year, including weekends and Federal holidays.• The estimated call volume is 30 to 40 calls per month• Establish, maintain, and operate a dedicated toll–free number for exclusive beneficiary use.• Calls shall be handled by qualified Registered Nurses using evidence–based clinical protocols• Verify and maintain documentation of licensure, disciplinary status, training, and competency.• Use current, evidence–based clinical triage protocols and clinical decision–support tools appropriate for telephone nurse advice line operations• (2) The contract period will be for one year. (3) This bid is Set–Aside for total Small Business for Indian Small Business Economic Enterprise (ISBEE) Set–Aside (specific to Department of Interior and Indian Health Services)  Fri, 08 May 2026 00:00:00 -0700 http://www.rfpmart.com/1112082-usa-oregon-24x7x365-nurse-advice-line-service-rfp.html http://www.rfpmart.com/1112082-usa-oregon-24x7x365-nurse-advice-line-service-rfp.html (1) Vendor needs to provide contact management and business administration services.– Telephone and email communications are the primary interface channel– Received approximately 160,000 calls to small public service vehicle information and booking line.– More than 80,000 of these were booking–related– The average call duration in 2025 was 00:06:25. Volumes remain very similar and consistent month on month with small peaks and troughs– Booking Service– The Supplier must manage all telephone bookings for small public service vehicle assessments, driver skills tests, and related licensing appointments– Back Office Administration Services– This includes processingapplications, assessment of vehicles and other licence related checks, as well as issuingreplacement documents, handling payments and reconciliations.– Information Provision Service– This must include telephone, email, online, digital, and postal communication Thu, 07 May 2026 00:00:00 -0700 http://www.rfpmart.com/1112038-ireland-contact-management-and-business-administration-services-rfp.html http://www.rfpmart.com/1112038-ireland-contact-management-and-business-administration-services-rfp.html (1) Vendor needs to provide tobacco quit line and data collection services.– Provide commercial tobacco cessation Quitline services, including client services for Quitline participants, information to the general public, and data collection and reporting services.– Provide voicemail and pre–recorded messages for callers during non–business hours, including motivational messages and tips.– Able to contact the Quitline via telephone, the Quitline website, a mobile app, text–based services or through other emerging technology.– Develop and implement plans for handling volume surges in telephonic and electronic communications, monitor call and web site volume and capacity, maintain call system flexibility, and provide for technical system change management.– Quitline services are tailored to each participant’s needs, and include screening, assessment, reactive (caller–initiated) counselling, and multiple–call proactive (counsellor–initiated) counselling.– Screening including determining residency and health insurance coverage and providing information along with a warm hand–off to participants who are uninsured.– Assessing commercial tobacco use history to determine level of addiction and behavioural patterns.(2) All the questions must be submitted no later than May 15, 2026. Thu, 07 May 2026 00:00:00 -0700 http://www.rfpmart.com/1111913-usa-oregon-tobacco-quitline-and-data-collection-services-rfp.html http://www.rfpmart.com/1111913-usa-oregon-tobacco-quitline-and-data-collection-services-rfp.html (1) Vendor needs to provide 911 administrative call taker service.    – This role is ideal for someone who enjoys helping others, communicating clearly, and staying calm while handling a variety of requests.– In this position, you’ll answer non–emergency calls from community members and partner agencies, gather important information, and route requests to the appropriate resources. – A driven organization with more than 400 full–time and 300 part–time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day.(2) This is not RFP; this is job posting. Thu, 07 May 2026 00:00:00 -0700 http://www.rfpmart.com/1111632-usa-colorado-911-administrative-call-taker-service-rfp.html http://www.rfpmart.com/1111632-usa-colorado-911-administrative-call-taker-service-rfp.html (1) Vendor needs to 24x7x365 provide dispatch services. • Provision of 24–hour dispatching services for the national park service.• Dispatch Park personnel to emergency and service calls, track law enforcement rangers during their shifts, provide a life–line and computer data link for rangers involved in law enforcement contacts and investigations facilitate requests for outside resources to assist with park incidents, etc.• Monitoring of assigned radio frequencies and 9–1–1 center telephones 24 hours per day, 365 days per year• Tracking in–service law enforcement rangers, including pro–active officer safety status checks for rangers engaged in violator or investigative contacts• Serve as a point of contact for after– hours callouts for law enforcement, emergency medical service, security, and fire callouts for Mammoth Cave National Park. • Provide annual park statistical information such as number and type of calls generated by the CAD system.(2) The contract period will be for one year.  Wed, 06 May 2026 00:00:00 -0700 http://www.rfpmart.com/1110935-usa-florida-24x7x365-dispatch-services-rfp.html http://www.rfpmart.com/1110935-usa-florida-24x7x365-dispatch-services-rfp.html (1) Vendor needs to provide 24x7 toll–free crisis help line service via phone and text to victims of domestic violence in County as well as brief crisis case management services and emergency shelter options to victims in need of greater support.1. Provide 24/7 crisis support to survivors of domestic violence in County through help line and crisis case management.2. Provide limited short–term crisis shelter for survivors of domestic violence and their children if needed.3. At least 75% of clients served will report ready access to support and referral to needed services within a 30–day service period.– Must serve 800 clients and provide 1,400 hours of crisis services. (2) Contarct period will be for one year. Tue, 05 May 2026 00:00:00 -0700 http://www.rfpmart.com/1110661-usa-wisconsin-24x7-toll-free-crisis-help-line-service-rfp.html http://www.rfpmart.com/1110661-usa-wisconsin-24x7-toll-free-crisis-help-line-service-rfp.html (1) Vendor needs to provide After–Hours Emergency (AHE) call answering and message processing service. – Provide after–hours emergency service operates on Monday through Friday nights from 5:00pm to 8:45am, weekends, and holidays.– Calls come in informing the Service of emergencies involving deaf, deaf blind, late–deafened and hard of hearing people in which interpreters are needed to achieve language access.– After–Hours Emergency Service uses pre–established decision rules to reach out to appropriate communication access providers (ASL/spoken English and deaf interpreters) to provide the needed language access service.– After–Hours Emergency (AHE) service coordinator from 5:00pm to 12:00am on Mondays through Fridays to accept incoming calls to the service about emergencies and to deploy appropriate communication access providers.  – Between 12:00am and 8:45am Monday through Friday, on weekends and holidays.– Answering Service must email all the interpreters on the back–up list (blast out) requests every 20 minutes for 2 hours.– After 2 hours, they must check in with the requester to confirm whether an interpreter is still needed.– Received approximately 250 incoming calls annually.– Calls should be answered promptly ideally within four rings (about 24 seconds).– Telecommunication system should support two–way communication (i.e., interactive dialogue) between interpreters and the answering service.– Actions that the call answering and message processing service (Answering Service) must perform when responding to an incoming call are spelled out with a high degree virtually no on–the–spot autonomous decision–making by answering service operators is required.– Must demonstrate flexibility, training readiness, and strong customer service.– Maintain transparency, responsiveness, and data accountability.– Geographic accuracy and regional protocols are non–negotiable.– Must follow structured blast and follow–up timelines.(2) The contract period will be for one year. (3) Pre–bid meeting will be held on May 20, 2026. (4) All the questions must be submitted no later than May 18, 2026. Tue, 05 May 2026 00:00:00 -0700 http://www.rfpmart.com/1110583-usa-massachusetts-after-hours-emergency-call-answering-and-message-processing-service-rfp.html http://www.rfpmart.com/1110583-usa-massachusetts-after-hours-emergency-call-answering-and-message-processing-service-rfp.html (1) Vendor needs to provide 24x7 tobacco quit line services.– Telephone, web and text–based quit line services– Provide tobacco cessation quit line services– The quit line is comprised of free telephonic and digital services while providing no–cost nicotine replacement therapy to those who are eligible.– Administer the telephonic and digital components of tobacco quit line with qualified coaching staff available to answer in–bound calls 24 x 7 per week with exceptions for major holidays as negotiated with the project manager.– Develop and maintain asynchronous, online, continuing education for healthcare providers on tobacco screening, referrals and treatment with continuing education available– Develop and implement a tailored quit line protocol for online adult tobacco survey, tobacco quit line call back study, and FY24 talking circle findings– Provide a simple no–cost telephonic point–of–access to services to assist enrollees in quitting tobacco and nicotine products– Proactively call individuals referred to quit line via fax, online submission, and/or electronic health record.– Outbound recruitment to people who use tobacco and are referred from health care providers or community programs– Cessation counseling services via mobile phone texting and internet as a standalone cessation option and as a support counseling method in tandem with telephone–based quit line.– A fully automated call center system(2) All questions must be submitted no later than June 8, 2026.(3) The contract period will be for one year. Tue, 05 May 2026 00:00:00 -0700 http://www.rfpmart.com/1110488-usa-alaska-24x7-tobacco-quit-line-services-rfp.html http://www.rfpmart.com/1110488-usa-alaska-24x7-tobacco-quit-line-services-rfp.html (1) Vendor needs to provide inbound financial aid call center services that supports district students and other authorized callers with responsive, accurate, secure, and compliant service.shall provide service coverage during the district’s required operating hours unless otherwise approved in writing by the district.• Non–Summer Hours: Monday through Thursday, 8:00 a.m. to 7:00 p.m. Central Time; Friday, 8:00 a.m. to 5:00 p.m. Central Time.• Peak–Term Saturday Coverage: Up to two Saturdays per fall term and up to two Saturdays per spring term, 9:00 a.m. to 4:00 p.m. Central Time– Shall receive and respond to inbound financial aid–related calls routed through campus lines, the information center, automated financial aid lines, and other district–approved intake methods.• Caller identity must be verified before discussing any protected student information or record–specific details.• Shall be capable of assisting callers with all financial aid inquiries routinely handled by district front–counter and telephone staff, and shall provide accurate, complete, and timely responses in accordance with district–approved scripts, business rules, escalation workflows, and operating procedures.• Non–financial aid calls shall be routed in accordance with district–approved procedures without creating unnecessary transfers or delays for the caller.• Shall document call activity, resolutions, callbacks, escalations, suspected record discrepancies, and unresolved issues in a format approved by the district(2) All question must be submitted no later than May 13, 2026. Sat, 02 May 2026 00:00:00 -0700 http://www.rfpmart.com/1109298-usa-texas-inbound-financial-aid-call-center-services-rfp.html http://www.rfpmart.com/1109298-usa-texas-inbound-financial-aid-call-center-services-rfp.html Vendor needs to provide after–hours call centre support services.– This bid is researched and provided for information purposes only, and RFP/RFI/Bid document has not been included. Additional Payment of will be required to pay to obtain the Main RFP document (Apart from RFPMart charges). This notice only refers to contact details of contracting authority. Wed, 29 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1107562-canada-ontario-rfi-for-after-hours-call-centre-support-services-info-only-rfp-not-included-rfp.html http://www.rfpmart.com/1107562-canada-ontario-rfi-for-after-hours-call-centre-support-services-info-only-rfp-not-included-rfp.html (1) Vendor needs to provide anonymous, accessible, secure fraud and ethics hotline service. – Provide experienced hotline contact or call center staff that are professionally trained and skilled in the management of hotline service facility.– Use of modern tools and technology (with exclusion of AI) to operate the call centre facilities.– Report tipoff incidents within 24 hours of receiving the tipoff.– Ability and knowledge to handle and address calls.– Records keeping and management.– Provide effective logistics (systems and processes etc.) for administration and management of the hotline.– Ensure easy, effective, efficient and professional service delivery to potential users of the hotline.– Guarantee independent and neutral management of the calls, reposting and analyzing of all reported issues.– Maintain anonymity, confidentiality and identity of potential users of the hotline.– Create conditions in which callers can report with comfort and confidence.– Guarantee professional service delivery to potential users of the tip hotline.– Provide assurance for confidentiality handling of information received from potential users of the hotline.– Ensure confidentiality, integrity and availability information.– Ensure quality reporting of reported cases received from the potential users of the hotline.– Ensure complete, accurate and truthful reporting always.– Transmit report as per agreed format and timeframes.– Awareness campaigns on basis.– Marketing of the hotline.(2) The contract period will be for three years.  Wed, 29 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1107526-south-africa-anonymous-accessible-secure-fraud-and-ethics-hotline-service-rfp.html http://www.rfpmart.com/1107526-south-africa-anonymous-accessible-secure-fraud-and-ethics-hotline-service-rfp.html (1) Vendor needs to provide after–hours call services.– After Hours Service Window– The Contractor will respond to calls directed to them by the Housing Corporation’s Call Center during the following periods:• Monday–Friday: 4:30 PM – 8:30 AM• Saturday & Sunday: 24 hours• Statutory Holidays: 24 hours• The annual volume of after–hours service calls is historically 300 + calls per year• This figure is provided for information and evaluation purposes only and does not constitute a guarantee of workload• The Contractor is expected to provide reliable and timely emergency response services during these periods to ensure the safety and well–being of all tenants• Emergency Health & Safety Calls: Within 1 hr• Non–urgent after–hours calls: Within 2 hrs• Provide a primary and secondary after–hours contact for escalation• Any changes to personnel or contact details must be communicated to the Housing Corporation within 24 hours.(2) The contract period will be for one year.(3) All the questions must be submitted no later than May 19, 2026   Tue, 28 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1106970-canada-alberta-after-hours-call-services-rfp.html http://www.rfpmart.com/1106970-canada-alberta-after-hours-call-services-rfp.html (1) Vendor needs to provide after–hours telephone answering service. – Clinic from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; county holidays; and emergency closures (ex. snow days, safety drills).,On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the clinic.– Alcohol and substance abuse services from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; county holidays; and emergency closures (ex. snow days, safety drills). On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the clinic. – Answering service currently handles approximately 600 calls per month– All incoming calls must be answered immediately; it is not acceptable to have any incoming calls placed on hold for any length of time.– The answering service will obtain the name and telephone number of the caller, and when the caller indicates an emergency, will immediately contact the appropriate on–call staff member with this information.– Log must be emailed to the respective program on the next business day at the time.– Provide the county clinic, county alcohol and substance abuse services with a log of all calls received, including name, telephone number, date and time of call, and the time on–call staff was contacted.– When the answering service is experiencing difficulty preventing them from providing after–hours service as stipulated, they must notify the designated on–call therapist for the clinic, alcohol and substance abuse services immediately.– When the answering service is back up and fully operational, and it is within the normal operating hours of the clinic, the service must notify the administration immediately. If the service is restored during the after– hours period, they must notify each program’s on–call therapist immediately. (2) The contract period will be for two years.  Tue, 28 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1106955-usa-new-york-after-hours-telephone-answering-service-rfp.html http://www.rfpmart.com/1106955-usa-new-york-after-hours-telephone-answering-service-rfp.html (1) Vendor needs to provide 24x7x365 inbound call centre services.• The contractor must provide inbound call centre services for the Emergency line with the following 24/7/365 features:• Bilingual (English and French) call answering services.• Message management.1. Bilingual call answering services:– Provide a 24/7/365 English/French answering services for all incoming calls into the agency emergency line and forward the call information to the on–call duty officer.2. Call reception and message management:– Incoming calls to be answered promptly by a call centre operator 24/7/365.– Callers must not be put hold for more than 3 minutes, as agency license holders calling this line have only 15 mins to report an identified situation to the agency.– Within 5 minutes of the end of the initial call, the essential information collected must be forwarded to the duty officer via SMS.3. Customer and information technology support services:– Within 5 business days of signing the contract, the contractor will send by email to the agency the contact details (email, phone) of the designated person/service. The contractor must inform the agency of any changes in this respect.  Tue, 28 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1106832-canada-ontario-24x7x365-inbound-call-centre-services-rfp.html http://www.rfpmart.com/1106832-canada-ontario-24x7x365-inbound-call-centre-services-rfp.html