List of Latest Call Center & Call Answering RFPs Posted on RFPMart RFPMart LLC en-us https://www.rfpmart.com/call-center-and-answering-rfp-government-contract.html Tue, 09 Jun 2026 10:38:55 -0700 (1) Vendor needs to provide 24x365 hours fraud and corruption hotline services. – To provide fraud and corruption hotline services which will be active and managed for 24 hours, 365 or 366 days a year whichever is applicable, to enable employees, contractors, suppliers and other interested parties or members of the public to anonymously report fraudulent and corruption related activities or conducts.– To provide the following communications mediums for the ethics line:o A toll–free telephone number;o A toll–free fax number;o A secure email address;– Each call will be allocated a specific reference number to be used, should the caller wish to provide more information on a subsequent date or should the caller, at later stage enquire regarding progress of the matter reported;• The information transcribed on to the call sheet will be transmitted to agency in line with the approved reporting protocols that will be provided to successful service provider;• The option of remaining anonymous will be explained to each caller. In the event of the caller requiring anonymity, the contractor will be entitled to refuse to provide any indication to agency of caller’s identity unless it is required by law;• Manage all aspects of the day–to–day operation of the ethics line services.• On–site and off–site recording of backups;(2) The contract period will be for three years.  Tue, 09 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1127257-south-africa-24x365-hours-fraud-and-corruption-hotline-services-rfp.html http://www.rfpmart.com/1127257-south-africa-24x365-hours-fraud-and-corruption-hotline-services-rfp.html (1) Vendor needs to provide 24X7X365 fraud waste and abuse reporting hotline services.– Contract for confidential phone and web–based fraud, waste, and abuse reporting options, also known as hotline services.– Respondents must have superior telephone and internet report intake technology and qualified staff available 24X7X365 to receive named and anonymous callers through a dedicated toll–free number.– Respondents must also be able to provide a web–based reporting tool that allows individuals to submit reports anonymously online.– Telephonic and online reporting intake should allow for employees, grant recipients, and the public to report allegations of fraud, waste, and abuse by responding to the same critical questions to capture reported issues systematically.– Respondents must have the capability to conduct customized interviews of individuals reporting fraud, waste, or abuse based on scripting requirements, to disseminate regular reports via email to designated recipients at, and escalate notification of reported fraud, waste, and abuse to appropriate personnel according to instructions.(2) All the questions must be submitted no later than June 12, 2026.(3) The contract period will be for one year. Tue, 09 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1127256-usa-texas-24x7x365-fraud-waste-and-abuse-reporting-hotline-services-rfp.html http://www.rfpmart.com/1127256-usa-texas-24x7x365-fraud-waste-and-abuse-reporting-hotline-services-rfp.html (1) Vendor needs to provide call answering and dispatch services.• Provide after–hours answering and dispatch services for maintenance–related calls and other potential service areas include: Monday through Thursday after 5:00 PM – 7:30 AM (next business day), Fridays (all day), Weekends (Saturday and Sunday).• Responsible for handling incoming calls outside of normal business hours, accurately documenting service requests, and dispatching information to on–call personnel in a timely and reliable manner.• Live call answering and intake• Emergency and non–emergency call classification• Dispatch to on–call personnel• Data entry into the Ventura Housing property management system (Yardi)• Multi–channel communication support (phone, text, email, portal)• All calls shall be answered by a live operator within 30 seconds• Dispatch shall occur through the following methods: Text message (required)• System/Yardi Work Order App notification (preferred) (2) All questions must be submitted no later than June 23, 2026.  Tue, 09 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1127077-usa-california-call-answering-and-dispatch-services-rfp.html http://www.rfpmart.com/1127077-usa-california-call-answering-and-dispatch-services-rfp.html (1) Vendor needs to provide 24x7x365 utilities customer support center answering services.• Required to answer calls via a live operator and then either send an email or transfer the call depending on the circumstance• Utilities customer support center answering to ensure a high level of customer service after normal business hours and during normal business hours for high volume call periods, such as during utility outages.• 24/7/365 Coverage: Continuous availability for customer support, including holidays and emergency situations after business hours and as needed during high call periods• Inbound Call Management: Handling customer queries related to Utility Service Issues.• Emergency Dispatch: Specific procedures for dispatching field technicians to urgentsituations.• Multi–Channel Communication: Support via voice call and/or live chat/web interfaces/email• IVR & Voice Recognition: Implementation of interactive voice response (IVR) forautomated, efficient routing.(2) All questions must be submitted no later than June 18, 2026.(3) The contract period will be for two years.  Mon, 08 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1126992-usa-texas-24x7x365-utilities-customer-support-center-answering-services-rfp.html http://www.rfpmart.com/1126992-usa-texas-24x7x365-utilities-customer-support-center-answering-services-rfp.html (1) Vendor needs to provide disaster distress helpline services.– Disaster Distress Helpline is to provide immediate, confidential, and accessible emotional support services to individuals and communities across the country who are experiencing psychological distress related to natural or human–caused disasters.– 24/7, toll–free, confidential crisis counseling to individuals experiencing emotional distress related to natural or human–caused disasters.– Deliver immediate, confidential, 24/7 disaster–related crisis counselling support via telephone and text–based services at no cost to the public for individuals experiencing disaster–related distress.(2) The contract period will be for five years. Sat, 06 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1126510-usa-washington-dc-24x7-toll-free-disaster-distress-helpline-services-rfp.html http://www.rfpmart.com/1126510-usa-washington-dc-24x7-toll-free-disaster-distress-helpline-services-rfp.html (1) Vendor needs to provide after–hours dispatching services. (2) This is a brief information; Main RFP Document is not available on our website, specification may be obtained from Auburn, Nebraska or calling. Sat, 06 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1126483-usa-nebraska-after-hours-dispatching-services-info-only-rfp-not-included-rfp.html http://www.rfpmart.com/1126483-usa-nebraska-after-hours-dispatching-services-info-only-rfp-not-included-rfp.html (1) Vendor needs to provide after hours telephone answering and messaging services to– In Weekdays Monday to Friday 5:00 PM to 9:00 AM– IN Weekends Friday to Monday to Friday 5:00 PM to Monday 9:00 AM– Obtain the name of each caller, a callback number, and information pertaining to the request/need of the caller– Record all calls received and archive them for later access and review– Secure all information received and call recordings by encryption– Provide an online platform for staff to review details of the call and collect data– Employees must maintain a professional demeanor at all times.– The telephone number for after–hours calls currently rolls over to a message that gives instructions to the caller to hold for the answering and messaging service if the caller’s situation– Must answer calls within 3 rings– Contractor must deliver emergency messages to the appropriate agency employee within 30 minutes– Deliver non–emergency calls received between 10:00 PM and 8:00 AM to the appropriate county employee the next morning.– After–hours telephone answering and messaging services as needed to meet the particular needs of each division/program.– Formatted service logs of all calls received each day during the contract term, organized by division, program.(2) All questions must be submitted no later than June 18, 2026.(3) The contract period will be for one year. Sat, 06 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1126201-usa-new-york-after-hours-telephone-answering-and-messaging-services-rfp.html http://www.rfpmart.com/1126201-usa-new-york-after-hours-telephone-answering-and-messaging-services-rfp.html (1) Vendor needs to provide call center staffing services to the government authority located in NC.– Call center agency to provide call agent staffing for Monday to Friday, 9:00am to 5:00pm ET.– Call center agency will be responsible for answering and fielding all phone calls as well as responding to voicemails from its nearly 105,000 members and many more viewers that watch its free public broadcasting.– Provide all 100 counties with four full time, unique broadcast program channels.– External call center must maintain sufficient data–security measures for all call agents (in–person and remote) including applicable telephony, call recording, CRM or ticketing, payment–processing, remote–agent, and subcontractor environments.– Additionally, if able, provide 24–hour call agent staffing for a pledge line with the sole purpose of taking new donations, documenting requested premium gifts, and taking request notes to provide for the 9:00am–5:00pm call team for data entry. (2) All the questions must be submitted no later than June 12, 2026.(3) The contract period will be for one year. Fri, 05 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1125840-usa-north-carolina-call-center-staffing-services-rfp.html http://www.rfpmart.com/1125840-usa-north-carolina-call-center-staffing-services-rfp.html Posting Date: June 2, 2026 Type: Pre–Solicitation Notice Agency/Office: Department of Veterans Affairs, Network Contracting Office 10 Title: After hours Switchboard Coverage Services Classification Code: R499 – Support Professional: Other NAICS Code: 561421 Telephone answering Services Description: The Department of Veterans Affairs, Network Contracting Office 10 is seeking to provide a service subscription plan for operator call answering services. The VA anticipates awarding a firm, fixed price contract for an abbreviated base year and three (3) one (1) year options for a total of 3.5 years of service, if all options are exercised. The Government anticipates release of the RFQ to be June 2, 2026 with a due date of June 15, 2026. Questions must be submitted in written form via e–mail to [email? redacted] no later than 2:00 pm EST June 5, 2026. The point of contact for this RFQ is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at [email? redacted]. Thu, 04 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1125380-us-fed-r499--after-hours-call-center.html http://www.rfpmart.com/1125380-us-fed-r499--after-hours-call-center.html (1) Vendor needs to provide phone answering services.• Switchboard Service Coverage• Receiving Incoming Calls• Placing Outgoing Calls• Transferring Calls: The Operator(s) will have access to the SharePoint Directory, that lists employees and their extensions.• Information Services: The Operator(s) shall provide general information to callers related to the agency, to include business hours or facility location.• Emergency Calls and Alarm System Monitoring• Paging Systems: The Operator(s) shall use the telephone paging system, as necessary, to make announcements in the facility.• Reporting Equipment Failures• Directories, Rosters and Logs• Telephone Traffic Control Study• The Contractor handles emergency calls of all kinds and directs the caller to the appropriate employee(s) or Service(s). The operator also completes individual and conference long–distance calls.(2) This bid is set aside for Service–Disabled Veteran–Owned Small Business.(3) All question must be submitted no later than June 10, 2026. Thu, 04 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1125080-usa-pennsylvania-phone-answering-services-rfp.html http://www.rfpmart.com/1125080-usa-pennsylvania-phone-answering-services-rfp.html (1) Vendor needs to provide after hours emergency calls service. – Service calls starting during normal hours and extending into after–hours must be billed as overtime for the specific hours worked.– The operates 24/7/365, and this contract ensures critical infrastructure remains operational during non–business hours, weekends, and federal holidays.– The contractor shall have qualified personnel onsite within two (2) hours of receiving notification.– For every after–hours call, the contractor shall submit a report within 24 hours detailing.– Prepared to provide 8 hours of weekend service per month.– Prepare to provide 8 hrs. of service for 2 federal holidays– Prepare to provide 16 hrs. after–hours service per month.  (2) The contract period will be for five years.                 Wed, 03 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1124472-usa-california-rfi-for-after-hours-emergency-calls-service-rfp.html http://www.rfpmart.com/1124472-usa-california-rfi-for-after-hours-emergency-calls-service-rfp.html – Vendor needs to provide after hours call center service shall be provided by the contractor to the RLR between the hours of 4:30 p.m. to 7:30 a.m. Monday–Friday and 24–hour coverage on Saturday, Sunday and federal holidays (listed below) and any emergency times, for example, phone lines at RLR are down.– Contractor will use RLR software to compile reports monthly and as requested to the medical center.– The contractor shall answer the RLR calls with a RLR approved script to be provided by the RLR.– Services shall also be provided twice a month for one hour to accommodate for staff meetings.   – Provide paging services and locator information in accordance with technical requirements.– Answer an estimated call volume of 300 calls per day.– Provide general hospital information.– Provide message center services to include software recording. Wed, 03 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1124466-usa-indiana-after-hours-call-center-service-rfp.html http://www.rfpmart.com/1124466-usa-indiana-after-hours-call-center-service-rfp.html (1) Vendor needs to provide 24x7x365 fraud hotline services. • Manage the Hotline call center and establish a dedicated web interface for report intake available for twenty–four (24) hours per day, and 365 days per year. • Ability to provide professional customer service to individuals calling into the Hotline, where English may not be their first language.• Hotline staff receiving calls should have, or the ability to develop investigative interviewing experience.• Provide a cost–efficient translation service in multiple languages.• Hotline service has the ability to receive anonymous complaints, and be able to maintain that anonymity at all times.• Hotline service has the ability to allow anonymous complainants to call back and provide additional information linking to the original complaint report instead of having to generate a new complaint report or incident number.• Create a secure, confidential database into which information detailing the substance of the complaints are recorded.• Hotline solution should have the ability to perform trend analysis on incoming reports in real–time.(2) All the questions must be submitted no later than Jan 10, 2026. (3) The contract period will be for three years.   Wed, 03 Jun 2026 00:00:00 -0700 http://www.rfpmart.com/1124352-canada-ontario-24x7x365-fraud-hotline-services-rfp.html http://www.rfpmart.com/1124352-canada-ontario-24x7x365-fraud-hotline-services-rfp.html (1) Vendor needs to provide Afterhours telephone answering services.– The answering service will be required to field calls from across Australia and internationally, screen calls, provide limited information to callers, resolve calls that do not meet the threshold for onward forwarding, and direct emergency calls to the appropriate duty officer. – Non–Holiday Weekdays (Monday Afternoon to Friday Morning): 17:00 – 08:00 Hours Next Day Aest.– Weekends (Friday Afternoon to Monday Morning): 17:00 Friday Continuous to Monday 08:00 Hours Aest.• Answer all calls within three rings.• Maintain professional and courteous demeanor at all times.• Accurately screen and route calls according to established criteria.• Speak and understand English at native–level and clearly understand and are clearly understood by callers regardless of English dialect or accent. Fri, 29 May 2026 00:00:00 -0700 http://www.rfpmart.com/1122579-australia-after-hours-telephone-answering-services-rfp.html http://www.rfpmart.com/1122579-australia-after-hours-telephone-answering-services-rfp.html (1) Vendor needs to provide remote health record coding and telephone answering services.• The operators shall operate Cisco 8841 consoles with 7915 sidecars and the calling queue is managed through the Cisco Agent Desktop; paging is through the Lynx notification system– Telephone/Switchboard Operators' Tasks• Answer and process all incoming calls.• Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall he answered in priority order• Incoming calls shall be routed appropriately throughout the facility.• Receive collect calls, only if authorized and obtain and record time and charges• Responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters.• Responsible for ensuring that no unauthorized long–distance calls are made and no unauthorized collect calls are accepted• Shall utilize the facility radio, overhead paging, pocket paging, and code–paging systems as required• Assist facility staff and patients, when necessary, in placing calls• Maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service– Operators will access messaging system daily(2) The contract period will be for one year.  Wed, 27 May 2026 00:00:00 -0700 http://www.rfpmart.com/1121314-usa-california-rfi-for-remote-health-record-coding-and-telephone-answering-services-rfp.html http://www.rfpmart.com/1121314-usa-california-rfi-for-remote-health-record-coding-and-telephone-answering-services-rfp.html (1) Vendor needs to provide 24x7x365 outsourced contact centre services.• Handles millions of public interactions annually and the contractor will be responsible for supporting this mission–critical operation through robust staffing, seamless technology integration, and consistent service excellence.• The core function of the contact centre is to handle incoming inquiries from the public through multiple channels primarily voice and SMS with potential for future expansion to assisted chat and other emerging platforms.• Respond to public inquiries and provide accurate information.• Log service requests using the city’s CRM.• Refer contacts to appropriate city agencies, services, or external resources.• Record all call metadata, dispositions, and comments accurately in the CRM.• On average, agents receive five million calls per year, with an average handle time of 360 seconds. The contractor must have capacity to handle 50% of the total annual calls and be able to expand capacity to handle many calls during declared emergency events.• Live support across voice, SMS or other channels specific to the program, and optionally an enterprise–level solution for other city agencies and entities.• Operational programs and support functions such as outbound campaigns, scheduling, claims and order processing, and emergency transportation coordination.• Weekdays from 10 a.m. to 2 p.m. are the highest demand hours and account for as much as 30% to 40% of weekday call volume.(2) All question must be submitted no later than June 10, 2026.(3) A contract period will be for five years.  Wed, 27 May 2026 00:00:00 -0700 http://www.rfpmart.com/1120946-usa-new-york-24x7x365-outsourced-contact-centre-services-rfp.html http://www.rfpmart.com/1120946-usa-new-york-24x7x365-outsourced-contact-centre-services-rfp.html THIS IS A NOTICE OF INTENT TO SOLE SOURCEThe JRE 1U server comprises the hardware and software that is necessary to establish connections with other JRE systems for operational needs. Help desk support is necessary to ensure that technical subject matter expertise at Engility can be leveraged to support military/contractor personnel working with the JRE troubleshooting on–site. Sat, 23 May 2026 00:00:00 -0700 http://www.rfpmart.com/1120418-us-fed-joint-range-extension-jre-help-desk-services.html http://www.rfpmart.com/1120418-us-fed-joint-range-extension-jre-help-desk-services.html (1) Vendor needs to provide inbound and outbound university call center services.• Provide comprehensive call center services in support of customer service and communication needs Operational Hours of Service Monday through Friday: 8:00 a.m. to 6:00 p.m., Saturday and Sunday: 9:00 a.m. to 5:00 p.m.• 96% or higher first call resolution (answer service factor) rate for rollover calls• 30 seconds or less average speed to answer inbound calls• Responsible for delivering professional, efficient, and reliable inbound and outbound call handling services.• Assist with all calls and needs related to financial aid, student accounts, and registrar, and be able to complete the work beginning on the date of the start of the contract.• Provide services under Tier 1 and Tier 2 for the rollover inbound support requests, and outbound campaigns.• Inbound calls or support requests defined a frequently asked question.• Outbound calls designed to prompt a specific action or gather specific data from the target group• Providing account status information for inbound calls.• Ticketing of all incoming phone requests and exchanges will be done within ServiceNow• Provide single sign–on, read–only access to the required forms in the Banner student information system, as well as access to all pertinent databases and websites utilized by for Tier 2.• Create and retain documentation of all outbound calls.(2) All questions must be submitted no later than June 1, 2026.(3) The contract period will be for five years.  Sat, 23 May 2026 00:00:00 -0700 http://www.rfpmart.com/1119878-usa-new-jersey-inbound-and-outbound-university-call-center-services-rfp.html http://www.rfpmart.com/1119878-usa-new-jersey-inbound-and-outbound-university-call-center-services-rfp.html (1) Vendor needs to provide low–income public housing inbound call center services.– Manage incoming calls from customers, clients, or stakeholders and provide high–quality, timely, and courteous responses aligned with standards.– As a call center representative, the successful responders should:– Ensure consistent and professional customer service for all inbound calls.– Improve customer satisfaction and response times.– Provide a first–call resolution where possible.– Extend support beyond normal business hours, if required.– Inbound call handling:– Answering all inbound calls made to the designated phone numbers.– Providing accurate information in response to customer inquiries.– Logging call details and follow–ups if necessary.– Call types:– General inquiries.– Technical support.– Service hours:– Define required hours: e.g., Monday–Friday, 8:30 a.m.–4 p.m. EST.– Languages:– Primary language: English.– Secondary languages Spanish.– Technology requirements:– Call recording and reporting capabilities.– Secure data handling, compliant with if applicable.(2) All the questions must be submitted no later than May 28, 2026. Fri, 22 May 2026 00:00:00 -0700 http://www.rfpmart.com/1119562-usa-maryland-low-income-public-housing-inbound-call-center-services-rfp.html http://www.rfpmart.com/1119562-usa-maryland-low-income-public-housing-inbound-call-center-services-rfp.html (1) Vendor needs to provide telephone operator and switchboard services.– Operate cisco finess system phones, digital paging system– Work includes coverage of the following equipment: cisco finess system phones, land lines, fax machine and audio, radio, visual and pocket paging systems, and reporting and recording trouble calls and moves, adds and changes.– Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall he answered in priority order.– Incoming calls shall be routed appropriately throughout the facility.– Receive collect calls, only if authorized and obtain and record time and charges.– Responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters– Responsible for ensuring that no unauthorized long–distance calls are made and no unauthorized collect calls are accepted– Normal hours of operation are 24 hours a day, seven days a week, including holidays.(2) The contract period will be for one year. Fri, 22 May 2026 00:00:00 -0700 http://www.rfpmart.com/1119435-usa-california-rfi-for-24x7-telephone-operator-and-switchboard-service-rfp.html http://www.rfpmart.com/1119435-usa-california-rfi-for-24x7-telephone-operator-and-switchboard-service-rfp.html (1) Vendor needs to provide 24x7x365 hate crimes hotline services.– Implement and operate a statewide hate crime and bias incidents hotline.– Hotline shall provide accessible, confidential, trauma–informed, and victim–centered intake, support, and referral services for individuals reporting hate crimes and bias incidents in state.– Maintain a live call line, operational Monday–Friday, 8:00 a.m.–5:00 p.m. PST (regular business hours) at minimum.– Remain operational 24/7 for reports received outside of live call line hours.– Strive to have a live call line that is operational beyond regular business hours, up to 24/7 operation.– Develop and implement a process for responding to reports within no more than two business days.– Provide services in at least the top 17 spoken languages.– Maintain and provide a voicemail box.– Support a minimum of two simultaneous live calls.– Support online reporting for hate crimes and bias incidents that, at minimum, will maintain the same functionality.(2) All questions must be submitted no later than June 22,2026.(3) A pre–bid meeting will be held on June 4,2026.(4) The contract period will be for two years. Fri, 22 May 2026 00:00:00 -0700 http://www.rfpmart.com/1119308-usa-washington-24x7x365-hate-crimes-hotline-services-rfp.html http://www.rfpmart.com/1119308-usa-washington-24x7x365-hate-crimes-hotline-services-rfp.html – Vendor needs to provide after–hours telephone answering service. – Provide telephone answering service for two mental health programs:• Mental Health Clinic at 8:00 a.m., 8:30 a.m., and 9:00 a.m. on the next business day.• Addiction Services at 8:00 a.m., 8:30 a.m., and 9:00 a.m. on the next business day.– Mental Health Clinic from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. Snow days, safety drills).– Addiction services from 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. Snow days, safety drills).– On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the clinic. In the event of an emergency call, the call will be forwarded to the answering service to contact the on–call person, following all urgent call procedures.– Answering service currently handles approximately 300 calls per month for all programs and staff covered.– Calls include clients, providers, and law enforcement agencies needing to reach on–call emergently; clients and providers call to leave messages to cancel appointments; and on–call staff reporting their whereabouts.– All incoming calls must be answered immediately; it is not acceptable to have any incoming calls placed on hold for any length of time.– One person on call each day both for the mental health clinic and addiction services.– Answering service will obtain the name and telephone number of the caller, and when the caller indicates an emergency, will immediately contact the appropriate on–call staff member with this information.– Answering service will provide the county mental health clinic, county addiction services with a log of all calls received, including name, telephone number, date and time of call, and the time on–call staff were contacted.– Providing after–hours service as stipulated, they must notify the designated on–call therapist for the mental health clinic, addiction services immediately.– When the answering service is functional and fully operational, and it is within the normal operating hours of the mental health clinic, the service must notify the administration immediately. – Service is restored during the after– hours period, they must notify each program’s on–call therapist immediately. Thu, 21 May 2026 00:00:00 -0700 http://www.rfpmart.com/1118796-usa-new-york-after-hours-telephone-answering-service-rfp.html http://www.rfpmart.com/1118796-usa-new-york-after-hours-telephone-answering-service-rfp.html (1) Vendor needs to provide pager and answering services.– Services are generally required from 5:00 PM to 8:00 AM Monday through Friday, as well as weekends, holidays, and any periods when clinics are otherwise closed due to unforeseen circumstances.      – Emerging communication technologies and solutions that enhance provider notifications and after–hours communication capabilities.– Call patch–through services for patients and providers.– Daily call log reporting to clinics via fax and email.– Provide 24 hour, 365 days per year live telephone answering and pager services.– Live telephone answering services.– Prompt call answering within four rings.– Rapid response to paging or provider callback requests.– Message receipt and transcription into electronic format.– Pager services.(2) All the questions must be submitted no later than May 22, 2026.         (3) The contract period will be for three years. Thu, 21 May 2026 00:00:00 -0700 http://www.rfpmart.com/1118531-usa-texas-pager-and-answering-services-rfp.html http://www.rfpmart.com/1118531-usa-texas-pager-and-answering-services-rfp.html (1) Vendor needs to provide inbound and outbound call centre service.              – To include project plans and costs of delivery of a call centre solution that is fully fledged, reliable, scalable and adaptable with a call centre management and reporting tool including staffing of Call Centre agents and relevant personnel, 17 laptops, headphones (17), training, set up, testing, and reporting through innovative solutions that would bring about a more effective and efficient service offering.– The call centre solution should also result in streamlined call handling which would reduce call times (repeat calls), associated costs, and improved customer satisfaction. (2) The contract period will be three years. Mon, 18 May 2026 00:00:00 -0700 http://www.rfpmart.com/1117027-south-africa-inbound-and-outbound-call-centre-service-rfp.html http://www.rfpmart.com/1117027-south-africa-inbound-and-outbound-call-centre-service-rfp.html (1) Vendor needs to provide after hours call centre services.                            – A 24/7 hotline for conservation emergencies.– This phone number is widely used by the public to report illegal or suspicious activity, injured or dead wildlife, damage to the Department of Conservation land and assets and accidents or safety issues.– Our internal customer service team is responsible for our emergency hotline and answers calls between 8am – 4.30pm, Monday – Friday. – An external provider to answer and action calls;• After hours, outside our business hours of 8am – 4.30pm Monday to Friday.• Regular cover for our team meeting from 8am – 9am every Thursday morning. • As required cover during agreed time slots within business hours, when our internal customer service team are attending meetings on a prearranged ad hoc basis.(2) All questions must be submitted no later than May 20, 2026. Mon, 18 May 2026 00:00:00 -0700 http://www.rfpmart.com/1116816-new-zealand-24x7-after-hours-call-centre-services-rfp.html http://www.rfpmart.com/1116816-new-zealand-24x7-after-hours-call-centre-services-rfp.html