List of Latest Call Center & Call Answering RFPs Posted on RFPMart RFPMart LLC en-us https://www.rfpmart.com/call-center-and-answering-rfp-government-contract.html Sat, 04 Apr 2026 08:08:55 -0700 (1) Vendor needs to provide tobacco quitline services.– Telephone– and web–based tobacco use cessation quitline providing a variety of resources in an effort to assist citizens to quit tobacco usage.– Quitline responds to incoming calls with immediate “reactive” assistance and follows up initial contact with more comprehensive services through outbound (proactive) calls.– System must provide “live” response to phone calls 24 hours a day, seven days a week.– System must provide a twenty–four (24) hour web–based service as an enhancement to the telephone–based services provided and/or as a stand–alone web–based tobacco cessation program.– System must handle multiple, simultaneous incoming and outgoing calls with multi–lingual capability and be accessible through a TTY/TDD line.– System must offer, at a minimum, a strong and scalable communications server; automatic call distribution functionality; real–time monitoring of overall activity as well as individual calls; collection, analysis and reporting of data; and telephonic integration allowing information exchange between voice and data systems.– System data tracking and collection must tabulate unique individuals, services provided, call patterns, participant demographics, and create analysis for data reporting on a monthly, quarterly, and annual basis(2) All questions must be submitted no later than April 24, 2026.(3) The contract period will be for two years. Sat, 04 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1095121-usa-nebraska-24x7-tobacco-quitline-services-rfp.html http://www.rfpmart.com/1095121-usa-nebraska-24x7-tobacco-quitline-services-rfp.html (1) Vendor needs to provide 24–hour toll–free line service. – 24/7 availability to receive reports via telephone, web–based tools, email, SMS, WhatsApp, and other mechanisms.– Anonymous reporting and secure incident registration and management.– Capacity to handle calls in all 11 South African official languages.– Provision of a web–based incident management system with a secure repository, access controls, backups, audit trails, and incident record keeping for the contract duration plus a minimum of 3 months post–contract.– Ability to take over Eskom’s toll–free line within 24 hours and respond to live calls continuously.– Automated acknowledgment of reports, allocation of unique reference numbers, and incident tracking.– Access for Eskom to download incident data, generate reports, and manage incident records 24/7.– Capability to isolate calls based on criteria, provide immediate and comprehensive reports on ongoing incidents, and submit monthly summaries.(2) Briefing meeting will be held on April 8, 2026. Fri, 03 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1094736-south-africa-24-hour-toll-free-line-service-rfp.html http://www.rfpmart.com/1094736-south-africa-24-hour-toll-free-line-service-rfp.html (1) Vendor needs to provide 24x7 farmer mental health and suicide prevention helpline and educational services.– Provide quality mental health education and resources to agency farmers and agriculture workers to promote mental wellness and prevent suicide.  – Operate a 24–hours a day, 7–days a week, toll–free crisis hotline dedicated to the agricultural industry.– Ensure calls are answered by trained behavioural health specialists who can assist callers directly but also provide resources that are relevant and responsive to the caller’s needs.– Refer callers for further mental health counselling.– Call centre must have the accreditations below:– Provide Farm Response training (or similar) to healthcare professionals to improve their understanding of stressors impacting agricultural producers, workers, and communities.– Work and communicate with agency to identify specific target audiences.– Course training: The Farm response course training is offered as an online, self–paced course.– Duration of the course: A minimum of 3.50 hours.– Data reporting and evaluation:– shall track and report hotline usage data and outcomes, including call volume, waiting times, call resolution, referrals made, and follow–up outcomes.(2) All the questions must be submitted no later than April 13, 2026.(3) The contract period will be for one years. (4) Pre–bid meeting will be held on April 9, 2026. Fri, 03 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1094605-usa-texas-24x7-farmer-mental-health-and-suicide-prevention-helpline-and-educational-services-rfp.html http://www.rfpmart.com/1094605-usa-texas-24x7-farmer-mental-health-and-suicide-prevention-helpline-and-educational-services-rfp.html (1) Vendor needs to provide after hours answering services.• Receive phone calls and email notifications between the hours of 4:30 PM – 7:45 AM Eastern Time (EST) Monday through Thursday and 4:30PM Friday to 7:45 AM Monday (EST).• Answering services shall be required on State holidays and during emergency State office closingssuch as widespread flooding and snowstorms• Application support/telecommunications (VoIP/ACD)• Provide this service 24 hours per day, 7 days per week.• Provide monthly statistical reports to show the number of calls answered, total number of minutes and the average amount of time for each call.(2) All questions must be submitted no later than April 13, 2026.(3) The contract period will be for three years.  Fri, 03 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1094323-usa-vermont-after-hours-answering-services-rfp.html http://www.rfpmart.com/1094323-usa-vermont-after-hours-answering-services-rfp.html (1) Vendor needs to provide 24x7 call answering and dispatch services.• Regular Business Hours: 6:30 a.m. – 6:30 p.m., Monday to Friday (EST)• After–Hours Coverage: 6:30 p.m. – 6:30 a.m., Monday to Friday; 24–hour coverage on weekends and statutory holidays, or as otherwise requested by agency.• Providers to deliver comprehensive 24–hour call answering and dispatch services.• Responsible for answering calls during both regular business hours and after–hours periods, dispatching emergency and non–emergency calls, accurately recording caller information.• Call–taking methodology must allow for on–call personnel to add/edit the information that is being relayed to the remaining on–call personnel on the call list if necessary• Live, English–speaking call answering is required, with no voicemail option• Dispatch emergency calls immediately to the appropriate on–call personnel with appropriate details to enable timely and effective response• Maintain a 95/30 service level (answering 95% of calls within five rings or 30 seconds). answer a minimum of three calls simultaneously.• Inbound calls and dispatch of the call are to be handled by the same agent. (2)  All questions must be submitted no later than April 14, 2026.  Thu, 02 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1093955-canada-ontario-24x7-call-answering-and-dispatch-services-rfp.html http://www.rfpmart.com/1093955-canada-ontario-24x7-call-answering-and-dispatch-services-rfp.html (1) Vendor needs to provide call centre services for a 24/7, 365–day, multi–skilled Omni Channel Global Contact Centre in English, German, Portuguese and French to create an integrated Digital and Contact Centre model.– Bidder must have a 24–hour IT support at the contact center location to ensure continuous, reliable operation of all systems supporting customer interactions and capabilities for system integration. – Agency requires a 24/7/365 global contact centre operating from a single servicing location, capable of delivering consistent, high–quality customer support in English, German, Portuguese, and French across all markets. – Crisis Management 24–hour Emergency Telephone Enquiry Centre (TEC) (min 5 days and max 9 days) – Messaging Sales and Service support – Webchat and Chatbot Support (2) All the questions must be submitted no later than April 16, 2026.(3) The contract period will be for five years. Wed, 01 Apr 2026 00:00:00 -0700 http://www.rfpmart.com/1093231-usa-south-africa-global-24x7x365-call-centre-services-rfp.html http://www.rfpmart.com/1093231-usa-south-africa-global-24x7x365-call-centre-services-rfp.html (1) Vendor needs to provide inbound overflow contact centre services.– Provide trained contact centre agents to answer inbound calls during designated hours and assist customers with basic inquiries. – Provide coverage for:• 3 hours per day• Monday through Friday– Estimated Call Volume:• 10–40 calls per day(2) Agency currently operates a four–agent contact centre that handles approximately 2,500–3,200 calls per month Tue, 31 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1092893-usa-south-carolina-inbound-overflow-contact-centre-services-rfp.html http://www.rfpmart.com/1092893-usa-south-carolina-inbound-overflow-contact-centre-services-rfp.html The Food and Drug Administration (FDA) intends to award a Sole Source labor hour 6–month contract extension to Impyrian LLC, 8115 Maple Lawn BLVD, Suite 260, Fulton, Maryland 20759–2681 for the Mammography Quality Standards Act Program, in accordance with the authority under FAR Part 6 (i.e. 6.103–1, Only One Responsible Source). This procurement is being extended through the acquisition procedures in accordance with FAR Part 52.217–8. The NAICS Code for this action is 541511 Custom Computer Programming Services.The primary objective of this requirement is to 1. operate and maintain the current system for the issuance of federal certificates to mammography facilities under the MQSA. 2. Operate and maintain the current MQSA hotline certification inquiries system, including real–time responses, maintaining records of written, telephone, email, and fax inquiries from facilities, consumers, MSQA inspectors and mammography stakeholders. 3. Operate and maintain the current database system to scan all mammography certification letters mailed to facilities.The scope of the activities supported by this contract requires the Contractor to perform in support of the Mammography Quality Standards Act (MQSA) Facility Certificate Issuance and Hotline Inquiries program functions. DMQS provides technical and administrative information to mammography manufactures (post–marked), mammography facilities, consumers, MQSA inspectors, FDA–approved accreditation body stakeholders, FDA–approved certifying agencies and FDA CDRH program offices through responses to inquires via email messages, phone calls, faxes and written communications pertaining to the MQSA program related matters.Responses:Responses to this notice should be sent to Thomas Lawson at [email? redacted] NLT 5:00 pm (EDT), April 3, 2026.This notice is not a request for competitive quotes. Any other firms desiring consideration must fully identify their interest and capability of meeting the requirements by submitting a capability statement. Any response shall undergo review to determine if it can meet the requirements. A determination by the Government not to compete this proposed requirement based upon a response to this notice is solely within the discretion of the Government. Tue, 31 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1092702-us-fed-notice-of-intent-to-award-sole-source---extension-of-mammography-quality-standards-act-mqsa-certification-and-hotline-inquirie.html http://www.rfpmart.com/1092702-us-fed-notice-of-intent-to-award-sole-source---extension-of-mammography-quality-standards-act-mqsa-certification-and-hotline-inquirie.html (1) Vendor needs to provide clinics and pharmacy after–hours answering services.– Provide professional call handling services during evenings, nights, weekends, and holidays and have scalability capacity to keep up with our anticipated growth in both service lines and additional clinic locations.– The answering service will triage incoming patient calls, document messages accurately, and route urgent matters to on–call providers according to clinic–specific protocols– The current after–hours service manages approximately 9,000 minutes of after–hour calls annually.– Standardize after–hours call management across all clinics to improve patient access, ensure timely responses to urgent medical concerns, and reduce operational inefficiencies.– To ensure patient access to care after hours, improved patient safety and triage efficiency, and to enhance patient experience and operational efficiency– Provide a reliable answering service solution that ensures all patient calls outside of clinic hours are answered promptly and routed appropriately to on–call providers or clinical staff.– Provide coverage by answering incoming calls, transfer incoming calls or take messages during the following timeframes:– Weekdays to Monday to Friday from 4:30pm to 8:00am depending on location– Weekends: Saturday and Sunday for 24 hours except as stated for Urgent Care & Pharmacy locations– Coverage must be available 24 hours per day, 7 days per week if required and notified by designated staff– Call Handling– Answer incoming calls using clinic–specific greetings– Provide language service support for callers as required– Service Locations and Hours of Operations– 15 Specialty Clinics – Current hours of Operations: M–F 7:30am – 4:30pm Closed weekends and State Holidays– 3 Urgent Care Clinics – Current hours of Operations: EVERYDAY 7:00am – 7:00pm(2) All questions must be submitted no later than April 2, 2026.(3) The contract period will be for three years. Thu, 26 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1090991-usa-hawaii-clinics-and-pharmacy-after-hours-answering-services-rfp.html http://www.rfpmart.com/1090991-usa-hawaii-clinics-and-pharmacy-after-hours-answering-services-rfp.html (1) Vendor needs to provide retail call centre services (2) Contract term will be for 7 years and 6 months. Thu, 26 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1090938-canada-ontario-rfi-for-retail-call-centre-services-rfp.html http://www.rfpmart.com/1090938-canada-ontario-rfi-for-retail-call-centre-services-rfp.html (1) Vendor needs to provide call answering services. – Calls must be routed through a computerized system that will track call statistics including, but not limited to, call volumes, length, speed of answer, type of call and agent availability by time of day, day of week, month and year in accordance with common industry practices for call center operations management and reporting.– All call answering must be out of a single physical facility, i.e. located within a single building.– Automatic call distributor (ACD) capable of prioritizing 511 Roadside Assistance and call box calls, providing recorded announcements to calls on hold. It will include recordings for callers while they are in queue or on hold.▪ 75% of all calls live answered within 20 seconds▪ 95% of all calls live answered within 2 minutes▪ Average monthly call delay not to exceed 15 seconds per call– Achieve the following minimum performance standards during Phase 1.• 75% of all calls live answered within 20 seconds• 95% of all calls live answered within 2 minutes– The staffing plan will describe and commit Contractor to providing personnel needed to conduct call answering, response, and coordination.– Ensure a complete database of towing companies and current telephone numbers.– Develop Scripts and Screens– Develop Policies, Procedures and Training Plan– Conduct Operational Testing(2) All the questions must be submitted no later than April 3, 2026.(3) The contract period will be for three years.  Wed, 25 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1089842-usa-california-call-answering-services-rfp.html http://www.rfpmart.com/1089842-usa-california-call-answering-services-rfp.html Contact Center as a Service Products and ServicesThis Request for Information (RFI) is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Department of Veterans Affairs (VA) as to the ultimate acquisition approach.This notice is issued solely for information and planning purposes – it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the VA to contract for any supply or service. Further, the VA is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this source sought notice. The VA will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. If a solicitation is released, it will be synopsized on the Governmentwide Point of Entry. It is the responsibility of potential offerors to monitor the Governmentwide Point of Entry for additional information pertaining to this requirement.A brief synopsis of the required product is provided below:The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Connectivity & Collaboration Services (CCS), Unified Communications, has a requirement for Contact Center as a Service Products and Services.This is a mission critical OIT project intended to stabilize and improve upon the technical and service delivery of connecting VA Contact Center Professionals to Veterans having a mental health crisis or having thoughts of suicide and improving the Veterans experience with all VA Enterprise Contact Centers. The effort includes supporting the VA in its efforts to expand the implementation and deployment of its current Federal Risk and Authorization Management Program (FedRAMP) Contact Center as a Service (CCaaS), inclusive of new telephony circuits, monitoring, call recording, workforce management tools, voice analytics.VA considers CCaaS to be a cloud–based platform that delivers all the technology and tools a contact center needswithout requiring on premises hardware or traditional Private Branch Exchange (PBX) and/or Automatic Call Distribution (ACD) systems.The VA will staff the contact centers. The CCaaS includes the following capabilities:It`s delivered over the internet as a subscription service.The vendor hosts and maintains the infrastructure, updates, and reliability stack.Organizations get a scalable, flexible contact center that can grow or shrink without major capital investment.Omnichannel routing (voice, email, chat, SMS, social)Interactive Voice Response (IVR) and intelligent call routingWorkforce management and quality monitoringAI driven features like bots, transcription, and sentiment analysisIntegration with CRMs and UC platformsRealtime and historical analytics Wed, 25 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1089806-us-fed-contact-center-as-a-service-products-and-services.html http://www.rfpmart.com/1089806-us-fed-contact-center-as-a-service-products-and-services.html (1) Vendor needs to provide regional and national call center service. • Regional or national call Centre service providers for the provision of Computer Assisted Telephone Interviewing (CATI) at predetermined rates• Established data management system including the ability to integrate with MoDA (WFP ODK–based data collection platform)• Access to Mobile Network Operators’ subscriber’s database of phone numbers; in order to ensure a representative sample, the service provider should have access to respondent numbers database• Call Centre operators fluent in the most commonly spoken local languages in the regions. Tue, 24 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1089575-italy-regional-and-national-call-center-service-rfp.html http://www.rfpmart.com/1089575-italy-regional-and-national-call-center-service-rfp.html (1) Vendor needs to provide tobacco Quitline services to tobacco or nicotine cessation treatment services via telephone and web–based platforms, including provisions for nicotine replacement therapy, toll– free phone access, interactive web access (website URL and online counseling/coaching capabilities), digital– based cessation services, assessment, intake, support materials, delivery of nicotine replacement therapy, referrals to community–based cessation programs, proactive counseling services for tobacco cessation treatment statewide with toll–free access.– Call Volume Management – maintain a minimum rate of 80% of live call answers during the TIPS campaign or other national media campaigns.– Enrollment Management –monitor and report the number of individuals completing Coach+ Standard enrollment.– Web–Based Services– monitor and report the number of website hits and enrollments– Digital Platform Services– monitor and report the number of enrollments for Text a Coach services– Counseling– To ensure services for nicotine–dependent treatment for all eligible adult residents of state while meeting evidence–based practices to reduce tobacco use prevalence– Adequate staffing to handle the call volume during the contract period.(2) All questions must be submitted no later than March 30, 2026. Tue, 24 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1089330-usa-mississippi-tobacco-quitline-services-rfp.html http://www.rfpmart.com/1089330-usa-mississippi-tobacco-quitline-services-rfp.html This is an Request for Information (RFI)–Sources Sought for the GSA presolicitation for Short–Term Vehicle Rental Program Call Center Support Services.Please see “Attachment_1_RFI_47QMCA26Q0041_Sources_Sought_Draft_RFQ_GSA_Short_Term_Rental_Services“ for instructions on how to submit a response.Please see “Attachment_2_Performance_Work_Statement_PWS_GSA_Short_Term_Rental_Call_Center_Support_Services“ for technical specifications.Please see “ Attachment_3_Service_Summary_PWS_GSA_Short_Term_Rental_Call_Center_Support_Services for service summary** Submit responses to this RFI via email to Mark Brown at email: [email? redacted] with reference to “RFI–47QMCA26Q0041 GSA Short–Term Rental (STR) Call Center Support Services listed in the subject line of the email. Sun, 22 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1088903-us-fed-gsa-short-term-rental-str-call-center-support-services.html http://www.rfpmart.com/1088903-us-fed-gsa-short-term-rental-str-call-center-support-services.html 1) Vendor needs to provide contact center as a service products and services • Contact center professionals to veterans having a mental health crisis or having thoughts of suicide and improving the veterans experience with all enterprise contact centers.• Expand the implementation and deployment of its current Federal Risk and Authorization Management Program (FedRAMP) Contact Center as a Service (CCaaS), inclusive of new telephony circuits, monitoring, call recording, workforce management tools, voice analytics.• CCaaS to be a cloud–based platform that delivers all the technology and tools a contact center needs—without requiring on premises hardware or traditional Private Branch Exchange (PBX) and Automatic Call Distribution (ACD) systems.• Organizations get a scalable, flexible contact center that can grow or shrink without major capital investment. • Omnichannel routing (voice, email, chat, SMS, social) • Interactive Voice Response (IVR) and intelligent call routing• Workforce management and quality monitoring • AI driven features like bots, transcription, and sentiment analysis • Integration with CRMs and UC platforms• Realtime and historical analytics Sat, 21 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1088091-usa-new-jersey-contact-center-as-a-service-rfp.html http://www.rfpmart.com/1088091-usa-new-jersey-contact-center-as-a-service-rfp.html (1) Vendor needs to provide inbound and outbound call centre service.– Services shall include the management of inbound and outbound communications across multiple channels, including, but not limited to, telephone, SMS/text messaging, web chat, in–app messaging, email, social media platforms, and other digital communication tools as directed– Provide and maintain current, industry–standard technologies to support efficient and reliable call center operations– Web chat functionality, including chatbot support– Integration with, and support for, the agency Mobile App TVDs, and contactless payment.– Enhance efficiency, accuracy, and customer experience, the Contractor shall implement and maintain AI–enabled tools and automation– Operate seven (7) days per week during the following Business Hours:– Monday–Friday: 5:00 a.m. – 12:00 a.m.(2) A pre–proposal conference will be held on April 3, 2026.(3) All questions must be submitted no later than April 10, 2026.(4) The contract period will be for three years. Thu, 19 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1087355-usa-california-inbound-and-outbound-call-centre-service-rfp.html http://www.rfpmart.com/1087355-usa-california-inbound-and-outbound-call-centre-service-rfp.html (1) Vendor needs to provide whistleblower online reporting portal, call centre and tip intake services.– Provide a dedicated web page featuring information on the Program that leads to an electronic tip intake form.– Toll–free hotline provide a toll–free hotline accessible from anywhere in the world.– Call centre language offer live call answering in English.– Phone reporting upload tips received through the hotline into the online reporting portal.– Provide a secure online portal where all tips reported by agency are recorded.– Provide login access to designated agency staff to access the proponent’s tip management system using single sign–on and provide access logs upon request.– Website and online form content updates make content changes to the dedicated web page and electronic tip intake form, as requested by agency staff.– Electronic tip intake form – Online reporting portal – Anonymous reporting – Tip dashboard – Unique report credentials – Security breaches – Secure correspondence (2) The contract period will be for five years.(3) All the questions must be submitted no later than April 8, 2026. Thu, 19 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1087215-canada-british-columbia-whistleblower-online-reporting-portal-call-centre-and-tip-intake-services-rfp.html http://www.rfpmart.com/1087215-canada-british-columbia-whistleblower-online-reporting-portal-call-centre-and-tip-intake-services-rfp.html (1) Vendor needs to provide customer support service.– Hours of Operation minimum of 8:00 a.m. to 6:00 p.m. (EST) Monday to Friday, with an option of extended evening, weekend, and holiday hours as needed.– Third Party Call Center – Inbound call center handling calls from taxpayers with questions or service requests related to real estate tax relief programs such as the Homestead Exemption, and reassessment notices that meet the following requirements:– Ability to answer and provide service to a minimum of 15,000 calls per day.– Vendor must be able to ensure that 80% of calls are answered within 30 seconds and maintain an abandonment rate of 5% or less.– Entire U.S.–based– Interpretation and TTY services as needed– Improve customer experience and satisfaction with the clarity, accuracy, and timeliness of responses.– Increase access to information, especially for individuals with language barriers.– Reduce the average time to resolve inquiries, ensuring taxpayers receive timely answers and reducing repeat calls for the same issue.– Increase awareness of real estate tax relief programs, their eligibility requirements, and the participation process,– Increase taxpayers’ confidence in the property assessment process.(2) All question must be submitted no later than March 24, 2026. Thu, 19 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1087139-usa-pennsylvania-customer-support-service-rfp.html http://www.rfpmart.com/1087139-usa-pennsylvania-customer-support-service-rfp.html (1) Vendor needs to provide answering service to answer, record and direct its telephone calls during off and Specified Hours.–The Off hours would be all hours other than the regular hours of operation, which are Monday, Wednesday, Thursday from 8:30 a.m. to 4:00 p.m., Tuesday from 8:30 a.m. to 7:00 p.m. and Friday 8:00 a.m. to 12:00 p.m. for the Main Office line and Monday through Friday from 8:00 a.m. to 4:00 p.m. for the Maintenance line, except holidays.– Provide 24–hour emergency maintenance on–call service for tenants residing in these units.– The answering service will be responsible for recording messages, relaying these messages to the agencies’ staff on the next business day by means of email and directing emergency maintenance calls to the on–call staff via cell phone number when they happen.– The answering service will be required to utilize language line services contracted for individuals who speak another language other than English.– Provide a telephone number and identification number to the answering service for immediate access to an interpreter to assist the individual calling.(2) The contract period will be for five years. Wed, 18 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1086778-usa-massachusetts-answering-service-rfp.html http://www.rfpmart.com/1086778-usa-massachusetts-answering-service-rfp.html (1) Vendor needs to provide outsourced disclosure services for anti–fraud, corruption and ethics hotline. – Provide comprehensive hotline service that supports whistleblowing and disclosure related to fraud, corruption, and ethical misconduct. The service must be operational for 36 months, with the contractor responsible for managing the hotline, ensuring confidentiality, and providing necessary support and reporting mechanisms.– Additional scope elements involve:• Implementation and management of the hotline system• Handling and processing disclosures from the public and municipality staff• Providing reports and feedback to the municipality• Ensuring compliance with relevant legal and municipal requirements– The technical requirements specify that the service provider must:• Operate a secure, accessible, and confidential hotline system• Ensure the system is available for the entire contract period (36 months)• Handle disclosures efficiently and securely• Maintain confidentiality and data protection standards• Provide regular reports and updates to the municipality• Comply with all relevant legal, ethical, and municipal policies(2) All the questions must be submitted no later than March 25, 2026. (3) The contract period will be for three years. (4) Main RFP document not available at here, only detail information at here, specification may be obtained by agency address. Wed, 18 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1086605-south-africa-outsourced-disclosure-services-for-anti-fraud-corruption-and-ethics-hotline-info-only-rfp-not-included-rfp.html http://www.rfpmart.com/1086605-south-africa-outsourced-disclosure-services-for-anti-fraud-corruption-and-ethics-hotline-info-only-rfp-not-included-rfp.html (1) Vendor needs to provide short–term rental call center support services. • Provide customer support and help desk functions, responding to fleet inquiries via phone, email, and web–based systems with appropriate escalation procedures.• Prepare routine and ad–hoc fleet management reports, executive briefings, dashboards, and maintain comprehensive fleet documentation and records.• Maintain and update fleet management information systems and ensure data integrity across all fleet management platforms.• Assist with records management in areas such as assembling/creating routing and archiving contract files on Google Drive, WebSTR or comparable electronic data storage system• Operate a national customer support center that responds to telephone, e–mail, and other electronic communication requests  Wed, 18 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1086593-usa-washington-dc-short-term-rental-call-center-support-services-rfp.html http://www.rfpmart.com/1086593-usa-washington-dc-short-term-rental-call-center-support-services-rfp.html (1) Vendor needs to provide call centre services during regular business hours of 8:00 AM to 5:00 PM, Monday through Friday, call centre will not answer calls while the University is closed during holiday/breaks. when the University is open for breaks only observed by students Spring and Fall Break, the call centre will be operational. – The call centre should also remain operational when the University is closed for inclement weather.– The call centre agents will handle inbound calls and answer questions related to financial aid, student information for Financial Aid and Bursar, student verification, and student accounts.– Callers should receive the same level of customer service as those who come in person to the offices.– Provide call data reports including detailed reasons for student calls.– During non–peak times, 80 percent of calls should be answered by a live agent within 20 seconds. During peak times, eighty percent of calls should be answered by a live agent within 120 seconds.– The call centre should have a Spanish–speaking option for all incoming calls.– Provide customer service to support financial needs of more than 8,800 students.– The call volume for July 2024 through June 2025 was 14,633 calls.(2) The contract period will be for one year. Wed, 18 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1086591-usa-georgia-inbound-call-centre-services-rfp.html http://www.rfpmart.com/1086591-usa-georgia-inbound-call-centre-services-rfp.html (1) Vendor needs to provide 24X7X365 easy recycling and disposal hotline services with consistent and accurate information and education by responding to telephone and live chat inquiries about how to recycle, dispose, or otherwise manage discarded materials (solid waste) generated by households.– Shall have a call center with sufficient capacity and flexibility to be able to respond live to approximately 22,000 calls or live chats annually, 7 days a week, 24 hours per day, 365 days per year.– Shall have the ability to record and provide transcripts of all calls and live chats.a. Ensure that each telephone responder assigned to the Hotline will be trained by county staff prior to responding to any calls.b. Ensure each telephone responder assigned to the Hotline has access to a computer and internet servicef. Ensure that all calls shall be answered to identify the hotline as the county recycling and disposal hotline,g. Provide staff and/or interpreter services for live responses in multiple languages, including Hmong, Somali, and Spanish, and ensure calls can be answered for the hearing impaired.h. Record and maintain transcripts for all calls and live chats.(2) All question must be submitted no later than March 23, 2026.(3) A contract term will be for five years. Wed, 11 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1083736-usa-minnesota-24x7x365-easy-recycling-and-disposal-hotline-services-rfp.html http://www.rfpmart.com/1083736-usa-minnesota-24x7x365-easy-recycling-and-disposal-hotline-services-rfp.html (1) Vendor needs to provide directory assistance services.–The monthly average is 2,563 calls.–The average call volume for after–hour operations after 5:00 PM is 7.5 calls per day.– The average weekend call volume is 22 calls.–The minimum simultaneous inbound call capacity is potentially 100 during a campus emergency. The current average wait time for phone calls is 18 seconds. The current average handle time for phone calls and other types of communications is 60 seconds, including wrap–up.1. Calls must be answered by a live person 24/7/365.2. Calls must be answered as the Directory Assistance3. Our 24–hour day is divided into two segments, Daytime and Nighttime. Daytime is between 7:30 AM and 7:30 PM, and Nighttime is between 7:30 PM and 7:30 AM. Each segment requires a 95% average answer rate by a live person within 30 seconds, with the remaining 5% answered by a live person within 60 seconds, including ring time and time in queue.4. Caller ID numbers and names of callers must be captured automatically and forwarded to the recipient.5. Contractor must be able to transfer callers to 911 should an emergency with the caller be detected.6. Contractor must be able to transfer calls without incurring long–distance charges.7. Contractor must have the capability to provide announcements, music on hold, and preferably, provide institution–specific announcements or music while callers are on hold or in queue. (2) All question must be submitted no later than March 25, 2026. Tue, 10 Mar 2026 00:00:00 -0700 http://www.rfpmart.com/1083342-usa-south-carolina-directory-assistance-services-rfp.html http://www.rfpmart.com/1083342-usa-south-carolina-directory-assistance-services-rfp.html