RESPONSIBILITIES:
Business Description: Home Loan Servicing, under the umbrella of retail loan servicing, caters to more than 5 million homeowners nationwide. As of March, 2006, retail loan servicing employs approximately 4,800 staff in four sites, across the U.S. and Manila. Retail Loan Servicing includes the following functional specialties: Core Servicing (responsibility for Investor relationships, and the transaction based activities of Servicing- statements, taxes, escrow, insurance), Loan Transfer & Document Management- LTDM (responsibility for loan transfer, lien release, records management and imaging, document custody, Home Equity Servicing, and internal control), and Customer Care (responsible for the Call Centers, Research, GCC and Escalations). The Retail Loan Servicing call centers in Monroe, LA, Columbus, OH and Manila, Philippines, together answer an average of 55,000 calls per day.

Provide Top-Notch Customer Service to Chase Home Finance customers. Customers include homeowners, investors, insurance carriers, taxing authorities, lawyers and other 3rd party callers.

REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required language(s): English.
Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
Excellent Communication Skills
Excellent Listening skills
Excellent Analytical Skills
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :
http://www.jpmorganchase.com/careers

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM to 5PM.

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM-5PM

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
G/F Asian Plaza Building
Sen. Gil Puyat Avenue, corner tordesillas Street
Makati City
(02) 8845200

Interested applicants may also send their resume to:
recruitment@acspacific.com

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM to 5PM.

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM-5PM

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
G/F asian Plaza Building
Sen. Gil Puyat Avenue, Corner Tordesillas Street
Makati City
02 8845200

Interested applicants may also send their resume to:
recruitment@acspacific.com

* Make sure there are enough agents on the floor.
* Monitor the productivity of agents.
* Analyze and generate reports.
* Coordinate with internal and external clients.
* Clerical tasks that are related to real-time monitoring.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate in any field or Bachelor’s Degree in any field.
* Must have at least 6 months of experience as a Workforce Real-Time Analyst or any similar role in a call center environment.
* Candidate must be proficient in MS Excel, real-time monitoring tools, and reports generation.
* Candidate must possess effective written and spoken English communication skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants should be willing to be assigned in Libis, Makati and Shaw.
* Full-Time positions available.

eTelecare Global Solutions

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

* Plans production operations with production manager and supervisors, establishes call center priorities and sequences for conducting campaigns and programs in order to achieve client SPH, Conversion, Penetration and hours goals
* Prepares operational schedules and coordinates activities to ensure production and quality of service meets specifications. Communicates changes continually
* Communicates daily with Account Management and Production Training & Quality to coordinate programs, trainings, client requests and feedback, and general problem solving
* Ensures that the call centers are in full compliance with Federal, state and other regulatory body’s regulation and rules including the TCPA, The Telemarketing Rule, and Insurance Laws, to protect the organization from legal suits or other actions
* Develops or revises standard operational and working practices and observes agents and staff to ensure compliance with standards
* Resolves employee issues and problems by interfacing with production manager, supervisors and training manager and providing support where needed
* Reports key process indicators and other quantifiable measurement tools to track results of call center activities and regularly reports to VP or Directors
* Manages the downtime expense of the specific call centers and looks for new strategies to control this expense
* Works closely with the training and quality group for maintenance of high quality performance in the site
* Develops the efficiencies and professionalism of site operations personnel for long-term growth of the site by cross-pollinating successful strategies and ideas
* Resolves issues and problems between functions in the site
* Actively supports and provides leadership for the company’s Total Quality Management initiative and routinely focuses employees on customer needs and requirements.
* Routinely conducts internal audits and reviews and seeks remedies to ensure conformance with department policies, procedures and quality specifications.
* Develops and implements appropriate personal objectives that support each fiscal year’s department objectives and the overall company business plan.

REQUIREMENTS:

* Bachelor’s degree from four-year college or university; and extensive experience in positions of management, especially the running of a call center facility. Responsibility and/or an equivalent combination of education and experience.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to work with mathematical concepts.
* Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Strong operation/production “hat”
* Strong leadership skills
* Ability to perform with ease multiple tasks and manage time effectively
* Collections management experience minimum 5 years

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Responsibilities:
The Senior Training Manager shall have overall strategic and operational
responsibility for the Product & Process training function of one or more accounts.
A successful candidate shall;

A) Manage all initiatives and activities related to the company’s training development,
design, improvement and deployment across the Philippines or within assigned
accounts,
B) Provide leadership to the training organization and shall directly manage all
Training Managers across the difference delivery centers,
C) Promote innovations in the training function to include improvements to existing
training programs, development of new course materials and exploration of new
trends in training methodologies and applications,
D) Ensure training commitments are fulfilled and that good quality training is
delivered through effective training needs assessments, course design, qualified
instructors, training resource material and learning reinforcement strategies,
E) Develop short term and long term growth plans, including the development of
annual expense budgets and capital improvement recommendations,
F) Encourage the synergy between Training, Quality and Service Delivery functions
within the organization.

Requirements:

The ideal candidate would have at least 7 years of relevant work experience in the
contact center/BPO industry.

Candidate should have experience managing department budgets.

Positions may be located in Davao City, Tarlac City, Manila, Bicol, Clark or
any one of our other growth locations.

Candidates should have some international exposure, preferably in the Philippines
or in India.

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200
WebSite :
http://www.suth.com

Responsibilities:

* Develop systems which improve the ease of interaction with B and back office processes
* Integrate systems to achieve flow-through efficiency and performance
* Achieve results on a consistent and timely manner
* Promote a strong control and process environment that guarantees the integrity and continuity of business information
* Facilitate workshops to capture business requirements using use cases as required
* Develop software designs adhering to company’s technical standards, architecture and frameworks.
* Assist in validating solution definitions, software designs and data-model designs
* Ensure adherence to coding standards and technical standards
* Ensure adherence to code versioning policy/procedures (company’s configuration management), security policies and procedures
* Ensure system documentation (design and operational documents where appropriate) completed as per policy/procedures
* Ensure adherence to code staging as per policy/procedures
* Complete unit/system/regression testing as per policy/procedures
* Monitoring/mentoring more junior staff as required
* Support of development processes as required

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Computer Science/Information Technology or equivalent
* Minimum of 3 years experience as J2EE developer
* Advanced HTML and DHTML
* Experience in multi-platform environments (Solaris, Linux, Windows)
* Intermediate/advanced PL/SQL and performance tuning in Oracle
* Advanced Java software development
* Advanced XML/XSLT
* Experience in OO development methodology, software development life cycle (SDLC) and UML modelling (class diagram, sequence diagram, etc.)
* Experience developing in standard J2EE application environments (Servlet, JSP, EJB, MDB, JMS, JNDI, JAAS, JCA, JTS, JMX, etc.)
* Experience developing applications in BEA’s Integration and Workshop
* Experience developing stateful/stateless Web services over HTTP (SOAP, WSDL and security) for B2B transactions
* Experience using common design patterns (service facades, factory, service activation, etc.).
* Experience using source-control applications/configuration management
* Instructed problem solving
* Strong organizational skills
* Excellent verbal and written communication skills
* Ability to set and meet deadlines
* Strong analytical/trouble shooting ability
* Applicants should be Filipino citizens or hold relevant residence status.

15F Robinsons Equitable Tower Ortigas Center Pasig City
Orchid Cybertech Services, Inc.
Please email your resume to
sixto@tpg.com.au

* As a QA (Quality Assurance) Analyst, you will be responsible for reviewing the completeness and accuracy of all documents pertaining to the credit package. The QA Analyst will need to understand and interpret all mortgage documents including but not limited to W2’s, pay stubs, 4506-T, tax returns, and assets/deposit accounts. This individual will be responsible for managing their pipeline through timely follow-up. In addition, the QA Analyst will be responsible for ordering and review of appraisals, credit reports, and other miscellaneous re-verifications. The QA Analyst will primarily be working with the QA Department analysts, managers, and vendors.

REQUIREMENTS:

* Minimum of 1 to 2 years of mortgage underwriting experience.
* Previous pipeline management experience preferred
* Thorough knowledge of mortgage documents, such as tax information, 4506-T, income and asset documents and credit reports
* Ability to produce high quality work and meet tight deadlines in a fast paced, high volume production environment successfully
* Detail oriented. Ability to review documents for completeness and accuracy
* Ability to make decisions and adhere to company guidelines to minimize risk
* Problem solving skills
* Strong customer service
* Strong communication skills - both written and verbal
* Applicants should be Filipino citizens or hold relevant residence status.

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorganchase.com/careers

RESPONSIBILITIES:

* Responsible for accurate and timely servicing customers via phone calls and emails. At the same time provide technical support on one or more products or on-line services.

REQUIREMENTS:

* At least 2nd year college (No pending of back subjects)
* Candidates must have a basic knowledge in networking (LAN/WAN),troubleshooting, software & hardware, peripherals & windows applications.
* High Level of Confidence
* Conversant (Confortable speaking the English Language)
* Willing to work in shifting schedules including graveyard shifts
* Willing to receive PHP 12K - PHP 18K as salary.
* Applicants must be willing to work in Libis,Commonwealth,Ortigas,Mandaluyong,Makati,Pasig,Taguig,Alabang, Pasay& Sucat.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Required Language(s) : English

Vital Call Center Link (VCC Link), Inc.
1508 Cityland 2, HV Dela Costa St. Salcedo Village Makati City -.
Website: http://www.vcclnk.com

REQUIREMENTS:

* URGENT NEED!
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Background is Sales is an advantage (For SALES ACCOUNT only)
* We also accept undergraduates at least 2nd year college (no pending or back subjects)
* Good command of the English, both oral and written.
* High level of confidence
* Conversant (Confortable speaking the English Language)
* Willing to work on night shift, graveyard, and shifting schedules.
* Willing to accept Php 12K-18K as basic salary.
* Applicants must be willing to work in Libis, Sucat, Commonwealth, Ortigas, Makati, Taguig, Alabang, Mandaluyong, Pasay and Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Vital Call Center Link (VCC Link), Inc.
1508 Cityland 2, HV Dela Costa St. Salcedo Village Makati City -.
Website: http://www.vcclnk.com