The Proofread Transcript on the other hand requires minimal or no editing on your behalf. This type of transcript is time coded and speakers are tracked with initials. The blanks are marked with a time-stamp to make it easy to locate it in the audio file and correct it. We also do a complete review. This includes researching any terms that might occur in the audio and finding out the correct usage, correcting mistakes,  filling in blanks, etc. We also ensure that the quality is as high as possible. The rate for the Proofread Transcript is $0.75 per minute of recorded audio. Therefore for a 1 hour file it will cost $45.

This gives you a bit more flexibility while ordering the transcript. The most time consuming part while transcribing an audio is typing; thats the heavy lifting part. In the Draft Transcript we do the heavy lifting for you and you can then review it and modify it as per your need.

• If back to back calls are made/received from Skype then the second call may not be correctly recorded. The recording file for the second call does not contain the audio the second call, but the first call. This happens only in few cases. To prevent this from happening please ensure that there is at least 30 second gap between the end of the first call and start of the second.

We have been chasing this issue but have not been able to reproduce it at our end. If you have faced it, then it will be a big help if you can enable logging from configuration -> general tab, reproduce the issue and send us the log file. Thanks!

We will keep on adding to this list as we discover issues. Please report any issues you face with CallGraph Skype recorder to support@callgraph.biz. Thanks in advance.

Our process tries to remove, to the extent possible, tediousness from the transcription work. Since files are small (around 6 minutes) a transcriber has to spend no more than 45 minutes to 1 hour on each file. Studies have shown that the average human concentration span is around that mark; a person can maintain the same concentration level on one task for no more than an hour, after which a break is required. Therefore splitting up files has an noticeable impact on the accuracy.

But this also introduces the problem of inconsistency. Since different parts are worked on by different people, a specific term which appears in one part may not appear the same way in the other parts. Our first approach for solving this problem was to use a dictionary. After the final transcript was done we used to cross check the file against a vocabulary of commonly occurring terms and correct the mistakes. But this approach only solved the problem partially since it was hard to catch all the inconsistencies.

The best we accuracy we could get to was around 95% with this process. But we wanted to improve it. So now, we have added another step of review. This final review is done by a single transcriber who goes through the entire file and corrects all the inconsistencies. We have been doing this since the past few months and have found this to be much more effective than the dictionary approach. Consequently our accuracy has gone up to 98 to 100%.

Because of the additional review step our costs have also gone up; from 50 cents per minute to 75 cents per minute. This rate has been in effect for around 3 months and we are quite pleased with the results. We are still around 25 to 50% cheaper than other professional transcription services available. That is the result of our transcription process and the system we have developed to manage it.

The increased price also gives a little bit flexibility. Therefore we have also started offering discounts for bulk orders. If you order for more than 10 hours at a time then you can avail a 10% discount on the total price. We will also initiate a seasonal discount program sometime in the future.

So try out our improved transcription service and order a transcript today!

It sounds counter-intuitive. Podcasts by definition are something people would only  want to listen to; not read. But as we have seen and experienced, a lot of people already get their podcasts transcribed and provide the transcript along with the mp3 file. Why? Because reading is faster than listening; the transcript is good for SEO purposes; effective contextual advertisements, to list a few reasons. But transcription involves its own time and effort and therefore, cost. Hence not every podcaster gets their files transcribed and gives it away for free. This is where our Podcast Publisher Program comes in.

It enables you sell transcripts of your podcasts directly at your website without doing much. You have to host your files on CallGraph and use our widget. Your listeners can still download the file and/or listen to it online. But if they want, they can also buy the transcript and read instead of listening to your podcast. The money that you earn from each sale is then credited to your CallGraph account where it accumulates. You can withdraw your earnings to your PayPal account anytime you wish. We keep 20% of the sale value as our cut.

The widget we provide is basically a player for your podcast, along with the transcript. To get the widget you first have to sign up as a podcast publisher on CallGraph, host your files on CallGraph and order a transcripts for them. You can then embed the widget into your site or anywhere else (YouTube like). The ‘Transcript’ button on the widget provides a sample transcript and options to buy the full transcript. We host the files and transcript and ensure that your customers get what they pay for.

You can also set a base price for your transcripts, offer discounts, packages etc. to your listeners. You can also offer it for free if you want. We just handle all the complexity and do the transcription work. We also provide a RSS feed which you can use as your podcast feed. It is also compatible with iTunes.

Sounds interesting? Go here and sign up now for the private beta. We will be rolling out the private beta shortly. See you there!

mp3
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All the files will be converted to mp3 and we will send email confirmation with a link which can be used to access the files or order the transcript.

If you do not have an account then we will create one and send you the login details.

If you want support for another file type added then please let us know. We’ll try and add it.

Link to video: http://www.youtube.com/watch?v=1a_ym-cfKro

Thanks to TalkTechTutorials.

Video Files: You can upload video files and have them transcribed. We support wmv, avi, flv, mpg, mp4 and mov files. The files are converted to mp3′s and then you can order transcripts.

URL Upload: Files can be uploaded by URL’s. Eg. YouTube links or podcast links.

Partial Transcripts: After ordering the transcript you can view partial transcripts. The option is in the actions menu in the transcripts page.

Order Cancellation: After the transcript order has been placed you can cancel the order and we’ll refund the applicable amount to you. The applicable amount is calculated from the transcript progress.

Tools: We have also added a slew of tools to modify/clean up the transcripts after they have delivered. The timestamps, speaker initials, blanks and all meta information can be removed. A simple find a replace tools has also been added. These options are available from the actions menu in the transcripts page. The transcript text can also be copied directly to the clipboard from as opposed to download the files.

Thank you for using Call Graph! Comments/feedback are most welcome.

YouTube link: http://www.youtube.com/watch?v=stlWYhxMrsg

Thanks to HakerzTM.

You can also record your video tutorials get free upgrades to premium accounts!

• Ability to set the timestamp format in the file name. There are 9 presets available.
• The toolbar and icons have been redone. Better graphics and looks.
• The system tray icon now has a indicators for recording and Skype authorization.
• New option in popup menu which shows the last notification message.

Bug Fixes

• The echo/lag issue has been fixed.
• MP3 conversion failure for files with apostrophe’s in their names has been fixed.
• Crashes when exiting Call Graph has been fixed.
• The flash plugin in Call Graph Browser has been updated to the latest version.

Please upgrade now. Do not forget to authorize Call Graph after the update. As always, comments and feedback is most welcome.

If we detect that you already have an account on Call Graph then we’ll link the temporary account with the old one and move all your data there.

Sample transcripts cannot be ordered from the temporary account. You have to create an account and verify your email address and then upload the files. Sample transcripts can now be ordered from Guest Accounts. You can create an account after uploading file to the Guest account. We provide one free sample transcript. Try it out!

We have also added a detailed description of our transcription process. Have a look.