Capodagli Jackson Consulting

The Walt Disney Company - Still a Benchmark for Excellence

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 21 Jun 2016 19:07:00 +0000

Like all organizations, The Walt Disney Company makes mistakes. Had the management listened more attentively to Cast Members' reports of Guests feeding the ducks and alligators in the Seven Seas Lagoon, perhaps the tragic death of 2-year old Lane Graves could have been prevented. Yet, for over 40 years, there has never been an incident on the scale of the alligator attack at any of Disney's properties. Disney's safety record is stellar. In 2015, the Magic Kingdom had over 19 million Guests and only 27 significant Guest injuries, while Universal Studios' Island of Adventure had 8 million guests and 76 significant guest injuries. Despite its flaws, Disney is still an excellent example from which any organization can learn. Here are examples of The Walt Disney Company's global success: * Disney owns 9 of the Top Ten theme parks in the world * Disney owns 6 of the Top Six theme parks in the US * Disney Cast Member turnover is 1/5 of the industry average * 10 of the Top Ten animated feature films of all time, as reported by Rotten Tomatoes, are from Disney/Pixar I tell our clients that The Disney Way training is designed to be a starting point to create their own unique customer-centric cultures. The key is "innovate, don't imitate!"

Preserving Walt Disney's Birthplace - Dream, Believe, Dare, Do!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 31 May 2016 17:17:00 +0000

Learn The Disney Way in the Rockies!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 17 May 2016 15:26:00 +0000

Acts Retirement-Life Communities Featured in "The Disney Way"

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Wed, 11 May 2016 02:44:00 +0000

Acts Retirement-Life Communities Featured in Nationally Acclaimed Book "The Disney Way" on Companies with Successful Workplace Cultures

Dream, Believe, Dare, Do! with The Disney Way 3rd Edition

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Wed, 04 May 2016 18:13:00 +0000

Dream, Believe, Dare and Do! If you haven't checked out The Disney Way yet, it's is an inspiring read... https://t.co/kflIKp3Adb
— Cameron Morrissey (@ManagersDiary) May 4, 2016

Camp Widjiwagan featured in The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Wed, 04 May 2016 16:55:00 +0000

Camp Widjiwagan featured in The Disney Way

Science Center of Iowa Featured in Third Edition of 'The Disney Way'

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 26 Apr 2016 18:35:00 +0000

SCI Featured in Third Edition of 'The Disney Way'|Science Center of Iowa

Tyra Banks Inspired by The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Fri, 22 Apr 2016 20:42:00 +0000

http://tinyurl.com/z2tp7ok

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Mon, 18 Apr 2016 15:57:00 +0000

Ottawa County - The Disney Way

Ottawa County, Michigan - The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Mon, 18 Apr 2016 15:47:00 +0000

Business901 Features The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sun, 17 Apr 2016 20:07:00 +0000

http://business901.podbean.com/e/making-the-disney-way-your-way/

The Disney Way returns to Grand County, Colorado in May!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Mon, 21 Mar 2016 19:38:00 +0000

The Disney Way Programs

Battle Creek Brings The Disney Way to their Community

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sat, 12 Mar 2016 20:36:00 +0000

The Disney Way in Battle Creek, Michigan

Follow in Tony Hsieh's footsteps - Zappos CEO Champions The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 02 Feb 2016 21:33:00 +0000

"'The employee is the company'" is the sentiment at the center of both Zappos' and Disney's experience. Moving your business toward that level of engagement is at the heart of The Disney Way." Tony Hsieh, CEO, Zappos and Author of Delivering Happiness

Royal Oak Makes Progress in The Disney Way

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sun, 17 Jan 2016 16:44:00 +0000

Royal Oak Reports on The Disney Way

Happy New Year!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 05 Jan 2016 20:50:00 +0000

Traditionally, each New Year is a time to reflect on the “old” and ring in the “new.” But like Disney and Pixar, we believe that celebrations and “play” should happen throughout the entire year.

Of course it’s great to celebrate team member milestones – a birthday, an anniversary, a graduation. We are all for showcasing the talents and accomplishments of an entire team at special times.

But, on a daily basis, “play” is an essential ingredient that makes work fun and rewarding. According to Dr. Stuart Brown, founder of the National Institute for Play, “There is good evidence that if you allow employees to engage in something they want to do, [which] is playful, there are better outcomes in terms of productivity and motivation…” Can you believe that we need a national organization to protect and promote our right to play?!

No company we know has the value of “play” more entwined in the fabric of their culture than Pixar. The world-famous creators of the ground-breaking animated feature film, Toy Story, live in the land of scooters. The story goes that one day John Lasseter brought his son’s scooter into work and began riding it around. Soon other employees showed up with scooters, and before long, there was a small fleet of them. Pixar director Pete Docter remarked, “We got into these scooter races – there was a track mapped out, kind of a loop, and we’d time people and write the times on the wall. We all got into a very fierce competition over who could get the best time.” In Bill's keynote presentations on the subject of Pixar’s fun-infused innovative culture, he rides in on a scooter and awards it to a participant with the condition that they ride it in their workplace and let everyone know that they are "unleashing their childlike potential!"

Whenever a new Pixar feature film is released, they stage a release celebration – a black-tie luncheon event where the employees don their finest to commemorate the film’s completion and celebrate another dream come true. Your celebrations don’t have to be on par with the grand Pixar style of ceremonial hoopla. Just giving people a reason to get out of their offices to celebrate and connect with others in a unique and special way can do wonders for their morale.

Start the New Year off right, and unleash your playful spirit…celebrate all that you value and all that makes life worth living!

Introducing The Disney Way 3rd Edition!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sun, 13 Dec 2015 18:32:00 +0000

In the 3rd edition (release date - March, 2016), we feature organizations that are predominantly in start-up mode or have revamped their strategies to become more customer-centric. The line-up includes six entities that have recently launched their businesses or have reinvented their cultures: TYRA Beauty, zTailors, Science Center of Iowa, Joe C. Davis YMCA Outdoor Center/Camp Widjiwagan, the Grand County Center of Grand Lake, Colorado and McLean County, Illinois Unit (School) District No. 5. There are also three well-established organizations who are striving to continuously improve: ACTS Retirement-Life Communities, Rainbow Babies & Children’s Hospital and California State University, Channel Islands. Two additional organizations, Flanagin’s Bulk Mail Service and The Village Toy Center, demonstrate how the Dream, Believe, Dare, Do principles apply in a small community business. And, finally, a case study of how Ottawa County, Michigan, one of the most progressive state administrative divisions in the US, has used each element of The Disney Way as a starting point to create an amazing culture over a period of three years.

At the end of chapters 2-12 is a riveting example of how one of the featured organizations has put into action the lessons of the chapter. Chapters 12,13, and 14 are brand new chapters that showcase the following: Chapter 12 - Love - The Real Pixie Dust, which explains the importance of love for employees, customers, products, and yourself; Chapter 13 - Ottawa County, Michigan - Disney's Success Credo Transforms County Government is the detailed account of their phenomenally successful customer-centric journey; and Chapter 14 - Producing a Customer-Centric Culture – An Implementation Strategy is a roadmap for implementing the Dream, Believe, Dare, Do principles in any organization.

Throughout the book, you will also find “Questions to Ask” and “Actions to Take” chalkboards. These will provide you with ideas for living the Dream, Believe, Dare, Do principles and sustain outstanding rewards in doing so. At the end of each chapter, an Internet link to Chapter Chats with Bill is provided in which co-author, Bill Capodagli, discusses additional insights regarding the materials.

This book tells the story of how passion for employees, customers, and products translate into immeasurable success for Walt Disney and other great leaders. Their stories come to life through examples of real drive, courage, humanity and a compelling thirst to make a difference within their own organizations. These leaders possess a charismatic quality that so naturally inspires others to challenge themselves. In the same vein, they rely on the power of everyone on the entire team to journey together and unlock the future possibilities that they believe are endless.

Our wish for 2016 is that the inspirational stories in this updated and expanded 3^rd edition of The Disney Way will challenge you to examine your Dream, Believe, Dare, Do results and provide new readers with a framework to soar beyond the limits of traditional management through these four powerful principles. From entry level recruits to CEOs, from private companies to public agencies, Walt Disney's principles continue to redefine the nature of business in our age and revolutionize the art of management.

THE DISNEY WAY 3RD EDITION COMING IN 2016!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Wed, 09 Dec 2015 03:01:00 +0000

Customer-Centric Culture Statistics

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Mon, 05 Oct 2015 17:51:00 +0000

The results of a recent customer service study conducted by Coldwell Banker indicated “a strong correlation between the quality of a company's customer service and its long-term success.” The findings also revealed that a typical consumer switched businesses they dealt with twice in the past three years due to "bad service." When asked to define the differences between great and poor service, consumers ranked the top characteristics of companies with "great service" as follows:

Resolving questions and problems (66 percent)
Knowledge of the product or service (49 percent)
Being easy to reach (35 percent)
Understanding requirements (35 percent)

Bill Capodagli to Keynote Global Center for Health Innovation Conference

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 28 Jul 2015 19:21:00 +0000

https://disrupted.healthcare/

Pixar Way in Tucson - NEWS

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Tue, 14 Jul 2015 00:09:00 +0000

http://www.tusd.k12.az.us/contents/depart/oma/Documents/ShowcaseProgram2015.pdf

Disney Way Partnership Philosophy in Grand County, Colorado

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Mon, 13 Jul 2015 22:58:00 +0000

http://co.grand.co.us/CivicAlerts.aspx?AID=220

Disney Way and Royal Oak, Michigan

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sat, 04 Jul 2015 02:15:00 +0000

http://royaloak.localstew.com/news/royal-oak-approves-disney-way-customer-service-training

Bill Capodagli and the "Ottawa Way"

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Thu, 02 Jul 2015 00:42:00 +0000

http://icma.org/en/press/pm_magazine/article/105910

Disney Way in Ottawa County - Congratulations!

noreply@blogger.com (Bill Capodagli and Lynn Jackson) — Sat, 27 Jun 2015 15:01:00 +0000

http://icma.org/en/press/pm_magazine/article/105910