In an ongoing effort to provide the highest level of network and IP services to our customers, CariNet will hold a network maintenance window starting Monday, November 9th between 10:00pm and 11:59pm, PDT. The purpose of this maintenance window is to enable IPv6 routing on several of our core routers.

IMPACT – Route changes made on the core network have the potential to cause momentary loss of service, however most customers should experience little to no downtime. CariNet is taking every precaution to minimize any interruption in service during this maintenance window.

If you have any questions or concerns regarding this maintenance, please log into your iBizPanel account and open a Customer Case.

At 1:04am one of our upstream providers started experiencing a technical problem. Our provider is aware of the situation and are working to resolve it as quickly as possible. While they work to resolve the issue we are routing around them through our other providers. Once this provider is fully functional, we will return routing to normal. Further updates will be posed as we get more information.
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Our provider confirmed they were not experiencing any issues and that all was good on their side and suggested we escalate tot he carrier. We have been working with the carrier for several hours and they have now resolved the issue. All of our providers are not online and operating normally.

Based on the issues that occurred on our network earlier today, the distribution switching infrastructure was running at an abnormally high load, causing latency within the network. In order to prevent any further latency for our customers, we were forced to power-cycle one router. This caused a momentary outage for any customers on shared VLANs. We apologize for any inconvenience. This page will be updated as more information is available.
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Power-cycling the router resolved the high load problem. This issue is considered resolved.

At approximately 12:30pm (Pacific time), a select number of subnets were incorrectly announced via the Level3 peering connection with CariNet. Specifically, some IPv4 subnets were being announced through the IPv6 tunnel. As a result, a select number of customers were unable to connect to their servers. No servers were actually down during this time.

Once identified, our Network Administrators immediately shut down the IPv6 connection between Level3 and CariNet to resolve the issue for those affected customers, at approximately 12:45pm. We have escalated the issue to Level3; they are currently investigating the root cause. The IPv6 connection will remain offline until we have a permanent resolution from Level3. Further updates will be added to this page as they are available.

In an ongoing effort to provide the highest level of network and IP services to our customers, CariNet will hold a network maintenance window starting Friday, September 4th between 11:59pm and 1:00am, PDT. The purpose of this maintenance window is to upgrade the IOS code on our C5 datacenter distribution switches. This upgrade will allow us to offer Internet Protocol version 6 (IPv6) services to our customers as well as improve overall switching and routing performance.
All upgrades will be coordinated to minimize traffic impact.

IMPACT – Customers will notice short periods of connection disruption lasting no more than a few minutes as distribution switches are reset.

If you have any questions or concerns regarding this maintenance, please log into your iBizPanel account and open a Customer Case.

Some customers have reported latent and/or dropped packets along various routes from CariNet today. We have examined the health of our network in all data centers and determined that the latency is not originating within our network. We have escalated the issue to our upstream providers but do not have anything definitive as of yet.

If you are experiencing problems, please open a support case in your iBizPanel account and provide us with a traceroute to and from your location to assist with narrowing down exactly where the problem is occurring. Thank you for your patience as we focus all of our resources on resolving this.
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Our upstream providers have reported no problems, and the traceroutes we are running today are all clean. If you are seeing otherwise with your own connection, please send us a traceroute and we will investigate further.

In an ongoing effort to provide the highest level of network and IP services to our customers, CariNet will hold a network maintenance window this Friday, March 27th between 11:59pm and Saturday 1:00am, PDT. The purpose of this maintenance window will be to complete a project which started three months ago during a previous maintenance window.

During this time, CariNet will be upgrading one of the core routers.

IMPACT – Routing adjustments will occur as connections are moved to the new router. Customers with active sessions may experience latency as these changes are made.

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UPDATE:
In an ongoing effort to provide the highest level of network and IP services to our customers, CariNet will postpone the network maintenance window this Friday, March 27th until a future date. While planning this maintenance, CariNet received notification that our upstream provider, Level3, will be holding a maintenance window Saturday morning between 3 and 6am. To prevent unnecessary network latency to our customers, we have decided to not hold our window at this time.

During this time, Level3 will be upgrading the OS on their San Diego core routers.

IMPACT – Routing adjustments will occur as the router CariNet is connected to is rebooted to load the new OS. Customers with active sessions may experience latency as routes change.

In an ongoing effort to provide the highest level of network and IP services to our customers, CariNet will hold a network maintenance window this Friday, March 13th between 11:59pm and Saturday 1:00am, PST. The purpose of this maintenance window will be to continue with a project which started two months ago during a previous maintenance window.

During this time, CariNet will be installing a set of new distribution switches to service the C5 data center.

IMPACT – Routing and Spanning Tree adjustments will occur as the switch connections and VLAN gateways are moved within the C5 datacenter. Customers with active sessions may experience periods of latency as these changes are made.

In an ongoing effort to provide the highest level network and IP services
to our customers, CariNet will hold a network maintenance window this Friday, March 6th between 11:59pm and Saturday 1:00am, PST. The purpose of this maintenance window will be to continue with a project which started two months ago during a previous maintenance window.

Level-3 10Gig Bandwidth Integration ? CariNet recently brought a new 10-Gig connection to the Level-3 network online. The connection has been “live” and in test-mode for the past 2 weeks. We are now ready to integrate this connectivity into our BGP mix. This work will happen during the Friday, March 6th window.

IMPACT – Routing adjustment will occur as the new connection is brought
online. Customers with active sessions to other carrier networks may experience
latency as the new routes are populated.

In an ongoing effort to provide the highest level of services to our customers, CariNet will hold a maintenance window on Friday, February 27th starting at 11:59pm, and lasting no more than 20 minutes.

The CariNet Systems team will be performing routine maintenance and redistribution of all Caching and Authoritative DNS servers, in order to enhance server performance and improve redundancy. During this time customers may experience slow DNS lookups if using the IP addresses below as part of any server’s network settings.

Caching:
216.98.128.204
216.98.128.70
216.98.128.160
216.98.128.132
209.126.190.70

Authoritative:
209.126.190.71
216.98.128.74
Branded DNS for ASPadmin