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	<title>Carousel Connect&#187; Unified Communications</title>
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	<itunes:summary>Official Carousel Industries Blog</itunes:summary>
	<itunes:author>Carousel Connect</itunes:author>
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		<title>Carousel Connect&#187; Unified Communications</title>
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		<link>http://blogs.carouselindustries.com/category/unified-communications/</link>
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		<item>
		<title>Call Quality in a Cloud-based, Mobile World</title>
		<link>http://blogs.carouselindustries.com/unified-communications/call-quality-in-a-cloud-based-mobile-world/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/call-quality-in-a-cloud-based-mobile-world/#comments</comments>
		<pubDate>Thu, 02 May 2013 14:35:56 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Video Communications]]></category>
		<category><![CDATA[Video Conferencing]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[Audio endpoints]]></category>
		<category><![CDATA[call]]></category>
		<category><![CDATA[Call Quality]]></category>
		<category><![CDATA[Headsets]]></category>
		<category><![CDATA[Jabra]]></category>
		<category><![CDATA[Video conferencing]]></category>
		<category><![CDATA[Video Conferencing Best Practices]]></category>
		<category><![CDATA[VOIP]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3923</guid>
		<description><![CDATA[As we all know, the business world is experiencing some seismic shifts when it comes to technology and communications.  A corporate world once dominated by enterprise applications on dedicated servers and people talking on deskphones via landlines, is now firmly entrenched in a cloud-based, wireless, mobility-centric reality.  And when it comes to unified communications between business people, the options for businesses have exploded.  One thing that hasn’t changed however, is the need for interpersonal collaboration.  Whether it is via voice or video calls, business people need and expect to connect and communicate wherever and whenever they want, on whatever device&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/call-quality-in-a-cloud-based-mobile-world/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/call-quality-in-a-cloud-based-mobile-world/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovative Speech-to-Text Technology Integration Delivers ROI for State Unemployment Agency</title>
		<link>http://blogs.carouselindustries.com/unified-communications/innovative-speech-to-text-technology-integration-delivers-roi-for-state-unemployment-agency/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/innovative-speech-to-text-technology-integration-delivers-roi-for-state-unemployment-agency/#comments</comments>
		<pubDate>Thu, 07 Mar 2013 20:30:08 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Interactive Voice Response]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Return-on-Investment]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Speech to text]]></category>
		<category><![CDATA[voice to text]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3739</guid>
		<description><![CDATA[You’ve probably noticed that we’ve been talking a lot lately about the idea of driving return on investment (ROI) from your contact centers, and if you haven’t you should check out our new white paper on the topic. But after a recent conversation with with Rich Quattrocchi, VP of Marketing for Mutare, we had to touch on it again. Mutare is a Carousel partner focused on making information access easier. They have a variety of software products that help businesses enhance communications, including unified messaging, smart notification, emergency notification and speech-to-text technology. Mutare’s technology is not just for call centers,&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/innovative-speech-to-text-technology-integration-delivers-roi-for-state-unemployment-agency/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/innovative-speech-to-text-technology-integration-delivers-roi-for-state-unemployment-agency/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Extend 911 Service to Telecommuters and Road Warriors</title>
		<link>http://blogs.carouselindustries.com/unified-communications/how-to-extend-911-service-to-telecommuters-and-road-warriors/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/how-to-extend-911-service-to-telecommuters-and-road-warriors/#comments</comments>
		<pubDate>Thu, 24 Jan 2013 20:20:45 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[IT Industry Trends and News]]></category>
		<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[911 for Mobile Workers]]></category>
		<category><![CDATA[911ETC]]></category>
		<category><![CDATA[E911]]></category>
		<category><![CDATA[Softphones]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Telecommuters]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3615</guid>
		<description><![CDATA[When you’re in an emergency, you want to be assured that your call to 911 will go through without a hitch. But lots of factors can make it difficult for emergency responders to figure out exactly where you are. Maybe you’re in a big, 15-story office building &#8211; the responders will have the address but won’t know what floor you’re on. Or, as is increasingly the case these days, maybe you’re using an IP-based phone system from home or on the road, in which case there’s no correlation between your phone number and your location. It is just these types&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/how-to-extend-911-service-to-telecommuters-and-road-warriors/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/how-to-extend-911-service-to-telecommuters-and-road-warriors/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telecommuters Work Longer Days</title>
		<link>http://blogs.carouselindustries.com/unified-communications/telecommuters-work-longer-days/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/telecommuters-work-longer-days/#comments</comments>
		<pubDate>Fri, 04 Jan 2013 17:39:34 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[mobility statistics]]></category>
		<category><![CDATA[Secure Mobility]]></category>
		<category><![CDATA[telecommuting]]></category>
		<category><![CDATA[teleworkers]]></category>
		<category><![CDATA[Teleworking]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3568</guid>
		<description><![CDATA[At Carousel, we are big believers in teleworking.  Not only does a significant portion of our team telecommute at least part of the time, we have helped scores of customers put the technology and infrastructure in place to ensure telecommuting is effective and productive.  Over the past several years on this blog we’ve reviewed the business benefits of telecommuting and highlighted the savings companies can realize by executing on a telework strategy. Now, a new report from the University of Texas at Austin has demonstrated that not only are workers still happy to be working from home in their pajamas,&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/telecommuters-work-longer-days/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/telecommuters-work-longer-days/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>911 Services Struggle to Keep Up With Changing Phone Networks</title>
		<link>http://blogs.carouselindustries.com/unified-communications/911-services-struggle-to-keep-up-with-changing-phone-networks/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/911-services-struggle-to-keep-up-with-changing-phone-networks/#comments</comments>
		<pubDate>Fri, 02 Nov 2012 12:07:36 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[911 ETC]]></category>
		<category><![CDATA[E911]]></category>
		<category><![CDATA[remote workers]]></category>
		<category><![CDATA[soft phones]]></category>
		<category><![CDATA[teleworkers]]></category>
		<category><![CDATA[Voice over IP]]></category>
		<category><![CDATA[VOIP]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3296</guid>
		<description><![CDATA[With Hurricane Sandy still dominating the news, we thought it was a good time to review the challenges of emergency response and how important 911 systems are.  A 2006 story in The Washington Post illustrates the worst-case scenario when 911 systems don’t work as intended: Kaafee Billah walked into his Gaithersburg office shortly before 9 a.m. Tuesday. The 39-year-old sales representative, who had recently started working at the medical company MedImmune Inc., made the first call from his desk at 9:02. Roughly 40 minutes later, he called 911 to say he needed medical help. Almost 10 hours passed before someone&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/911-services-struggle-to-keep-up-with-changing-phone-networks/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/911-services-struggle-to-keep-up-with-changing-phone-networks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Challenges of SIP Trunking &#8211; and How Session Border Controllers Address Them</title>
		<link>http://blogs.carouselindustries.com/unified-communications/3-challenges-of-sip-trunking-and-how-session-border-controllers-address-them/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/3-challenges-of-sip-trunking-and-how-session-border-controllers-address-them/#comments</comments>
		<pubDate>Mon, 30 Jul 2012 11:00:53 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[IT-Security]]></category>
		<category><![CDATA[Network]]></category>
		<category><![CDATA[Network Architecture]]></category>
		<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[IP Network]]></category>
		<category><![CDATA[IT security]]></category>
		<category><![CDATA[network architecture]]></category>
		<category><![CDATA[network security]]></category>
		<category><![CDATA[Session Border Controller]]></category>
		<category><![CDATA[SIP]]></category>
		<category><![CDATA[SIP Trunking]]></category>
		<category><![CDATA[VOIP]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=3012</guid>
		<description><![CDATA[We’ve previously touched on the topic of session border controllers (SBCs) and their role in enabling companies to take advantage of SIP trunking. But after checking out a webinar presented by Acme Packet, a Carousel Industries partner, we’ve got lots more to add about SBCs. In the webinar, Scott Yewell, senior product line manager for Acme Packet, explained that SBCs help companies deal with the challenges inherent in moving to an all-IP network and SIP trunking. Those challenges fall into three categories: integration, security and support. How SBCs Help with IP Network Integration One of the problems companies run into&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/3-challenges-of-sip-trunking-and-how-session-border-controllers-address-them/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/3-challenges-of-sip-trunking-and-how-session-border-controllers-address-them/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Avaya and Carousel Keep Families Connected at World&#8217;s Largest Ronald McDonald House(R) in Chicago</title>
		<link>http://blogs.carouselindustries.com/unified-communications/avaya-and-carousel-keep-families-connected-at-worlds-largest-ronald-mcdonald-houser-in-chicago/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/avaya-and-carousel-keep-families-connected-at-worlds-largest-ronald-mcdonald-houser-in-chicago/#comments</comments>
		<pubDate>Wed, 18 Jul 2012 14:52:21 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Carousel Industries News]]></category>
		<category><![CDATA[Telephony]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[carousel industries news]]></category>
		<category><![CDATA[VOIP]]></category>
		<category><![CDATA[Westcon Group]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=2980</guid>
		<description><![CDATA[Since I was a little kid, I have always been impressed by the Ronald McDonald House Charities and their efforts to find and support programs that directly improve the health and well being of children.  Having known families that have benefited from this tremendous organization over the years (in the most difficult of situations), it was great to read about the efforts of Carousel and our partner Avaya in supporting the world&#8217;s largest Ronald McDonald House in Chicago.  As described in Broadcaster Magazine: Ronald McDonald House Charities(R) of Chicagoland and Northwest Indiana (RMHC(R)-CNI) recently celebrated a significant milestone &#8212; the official&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/avaya-and-carousel-keep-families-connected-at-worlds-largest-ronald-mcdonald-houser-in-chicago/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/avaya-and-carousel-keep-families-connected-at-worlds-largest-ronald-mcdonald-houser-in-chicago/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Upcoming Carousel Live Webinars</title>
		<link>http://blogs.carouselindustries.com/unified-communications/upcoming-carousel-live-webinars/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/upcoming-carousel-live-webinars/#comments</comments>
		<pubDate>Fri, 13 Jul 2012 13:46:27 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Carousel Industries News]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Network Architecture]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Call Center Best Practices]]></category>
		<category><![CDATA[Carousel Industries]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[Session Border Controller]]></category>
		<category><![CDATA[SIP Trunking]]></category>
		<category><![CDATA[webinar]]></category>
		<category><![CDATA[Webinars]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=2957</guid>
		<description><![CDATA[There are always tons of things happening at Carousel as we work with our customers and partners to stay on the cutting edge of enterprise technology and communications, and July is no exception. Case in point, check out the upcoming live webinars this month: How Session Border Controllers Let the Enterprise Realize the Benefits of IP Communications Wednesday, July 18, 2012 2:00 PM EDT / 11:00 AM PDT Enterprise Session Border Controllers (E-SBCs) play a critical role in unified communications for the enterprise. They protect enterprise networks from security threats, cure incompatibilities between UC systems and network services and ensure&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/upcoming-carousel-live-webinars/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/upcoming-carousel-live-webinars/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Connect With The UC Experts &#8211; Upcoming Live Webinars</title>
		<link>http://blogs.carouselindustries.com/unified-communications/connect-with-the-uc-experts-upcoming-live-webinars/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/connect-with-the-uc-experts-upcoming-live-webinars/#comments</comments>
		<pubDate>Wed, 27 Jun 2012 14:59:24 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Jabra]]></category>
		<category><![CDATA[webinar]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=2920</guid>
		<description><![CDATA[We don&#8217;t talk about them enough on Carousel Connect, but that doesn&#8217;t mean that the live webinars that Carousel presents with our partners don&#8217;t rock&#8230;.they do. Here is one you should definitely know about that is going live today at 2PM EST. Big Shifts: Three Trends That Are Re-Shaping the Contact Center Today&#8217;s contact center is no longer a cost center, but the face &#8211; and voice &#8211; of the brand. Customers now expect support via voice, social media and chat, which is changing the contact center. Agents expect the same user experience with devices and technology at work that&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/connect-with-the-uc-experts-upcoming-live-webinars/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/connect-with-the-uc-experts-upcoming-live-webinars/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dealing With the Evolving Face of Unified Communications</title>
		<link>http://blogs.carouselindustries.com/unified-communications/dealing-with-the-evolving-face-of-unified-communications/</link>
		<comments>http://blogs.carouselindustries.com/unified-communications/dealing-with-the-evolving-face-of-unified-communications/#comments</comments>
		<pubDate>Thu, 21 Jun 2012 20:55:45 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[UC Security]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[Video Security]]></category>
		<category><![CDATA[VOIP]]></category>

		<guid isPermaLink="false">http://blogs.carouselindustries.com/?p=2895</guid>
		<description><![CDATA[Unified communications technology is evolving, with vendors coming at it from all directions and users implementing it in different ways depending on their specific requirements. To get a handle on the current UC challenges and how to deal with them, we talked with Tony McQueen, a solutions architect for Carousel Industries who specializes in UC. The Unified Communications Integration Challenge As employees get used to employing more sorts of communications technologies, there’s an impetus to wrap them all into a unified UC solution, McQueen says. “Telephony, IM, presence, video – they’re all just different modes of communication that fall under&#8230; <a class="more-link" href="http://blogs.carouselindustries.com/unified-communications/dealing-with-the-evolving-face-of-unified-communications/" rel="nofollow">Continue Reading &#8250;</a>]]></description>
		<wfw:commentRss>http://blogs.carouselindustries.com/unified-communications/dealing-with-the-evolving-face-of-unified-communications/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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