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	Ontario Ombudsman - Home
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							<h1>OFFICE CLOSED</h1>
<p>Our office will be closed, Monday, October 12. Our 1-800-263-1830 line will also be closed. We will reopen October 13, at 9 a.m. Complaints can still be filed using our online complaint form atwww.ombudsman.on.ca or via email at info@ombudsman.on.ca.<br />
&nbsp;</p>
<div>
<h1><span style="color: rgb(146, 175, 0); font-size: 24px; font-weight: bold; text-transform: uppercase;">WHAT'S AN OMBUDSMAN?<br />
</span></h1>
<p><span style="color: rgb(146, 175, 0); font-size: 24px; font-weight: bold; text-transform: uppercase;"> </span><span style="font-size: small;"><span style="font-family: Arial;"><br />
The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services, recommending improvements for governance and resolving individual issues.</span></span> <a href="/About-Us/Who-We-Oversee.aspx">Learn more</a></p>
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</div></div><!-- .rss-link --><h1 style="padding-left: 20px;">LATEST NEWS</h1>

<div class="press-release-item">
	<a href="/Newsroom/Press-Release/2015/Ombudsman’s-office-releases-submission-on-carding.aspx">Ombudsman’s office releases submission on carding</a><br>
	The Office of the Ombudsman of Ontario today publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of Community Safety and Correctional Services’ public consultation on the practice often known as “carding.”

	<div class="result-item" style="padding:5px 0 20px">
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		<span class="en-i">Date: </span>09/24/2015
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<div class="press-release-item">
	<a href="/Newsroom/Press-Release/2015/Acting-Ombudsman-of-Ontario-named--Barbara-Finlay-.aspx">Acting Ombudsman of Ontario named</a><br>
	(TORONTO, September 16, 2015) – Barbara Finlay has been named acting Ombudsman of Ontario, pending the Legislative Assembly’s selection process to fill the position permanently. Ms. Finlay has served with the Ontario Ombudsman’s office since 2005 as Deputy Ombudsman and Director of Operations. She has previously worked as Director General of Operations for the National Defence and Canadian Forces Ombudsman, and as an Assistant Crown Attorney and part-time law professor. 

	<div class="result-item" style="padding:5px 0 20px">
		<div class="result-date">
		<span class="en-i">Date: </span>09/16/2015
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<div class="press-release-item">
	<a href="/Newsroom/Press-Release/2015/MEDIA-ADVISORY-–-Ombudsman-media-availability,--Se.aspx">MEDIA ADVISORY – Ombudsman media availability,  September 14, 2015</a><br>
	(TORONTO) Ontario Ombudsman André Marin will be available to speak to media at 3 p.m. today, Monday, September 14, at the Queen’s Park Media Studio. 


	<div class="result-item" style="padding:5px 0 20px">
		<div class="result-date">
		<span class="en-i">Date: </span>09/14/2015
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<h2 class="h1">FEATURED CASES</h2>
<a href="/Investigations/Selected-Cases/2014/Shut-Out.aspx"><img src="/Files/Sitemedia/Images/hydro-one.jpg" alt="Powerful extension - a case about Hydro One" style="width: 213px; height: 60px;" /></a> <a href="/Investigations/Selected-Cases/2012/Welcome-respite.aspx"><img alt="A Case about the Ministry of Child and Youth Services" style="width: 213px; height: 60px;" src="/Files/sitemedia/Images/Featured%20Cases/ministry-children-youth-services.jpg" /></a></div>
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<div class="at-a-glance-item" style="display:none;">
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<div class="stats">
<div class="stats-number cufon">Less than $1 per Ontarian</div>
<div class="cufon">The cost of running the office of the Ontario Ombudsman</div>
</div>
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<div class="top-box-title cufon"><strong style="">TOP 5 CORRECTIONAL FACILITIES COMPLAINED ABOUT IN 2014-2015:</strong></div>
<div class="top-box-title cufon">&nbsp;</div>
<ul>
    <li>Central East Correctional Centre</li>
    <li>Toronto South Detention Centre</li>
    <li>Ottawa-Carleton Detention Centre&nbsp;</li>
    <li>Central North Correctional Centre</li>
    <li>Maplehurst Correctional Complex</li>
    <li>&nbsp;</li>
</ul>
</div>
<!-- top-box end -->
<div class="stats-image"><img src="/getattachment/Special-Content/At-a-Glance/At-a-Glance--7-(1809)/MUSH-graph-ENG-001.jpg.aspx?width=217&amp;height=162" alt="MUSH-graph-001.jpg" style="width: 217px; height: 162px;" /></div>
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<div class="at-a-glance-item" style="display:none;">
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<div class="stats">
<div class="stats-number cufon">193,038</div>
<div class="cufon">CASES HANDLED SINCE 2005</div>
</div>
<div class="stats-separator"><img border="0" src="/Files/Sitemedia/Images/strip2.jpg" alt="" /></div>
<div class="top-box">
<div class="top-box-title cufon"><strong style="">TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS &amp; PROGRAMS COMPLAINED ABOUT IN 2014-2015</strong></div>
<div class="top-box-title cufon">&nbsp;</div>
<ul>
    <li>&nbsp;</li>
    <li>Hydro One</li>
    <li>Family Responsibility Office</li>
    <li>Ontario Disability Support Program&nbsp;</li>
    <li>Workplace Safety and Insurance Board</li>
    <li>Private Career Colleges Branch</li>
    <li>Driver Licensing</li>
    <li>Transportation - Medical Review</li>
    <li>Developmental Services Programs</li>
    <li>Legal Aid Ontario</li>
    <li>Ontario Student Assistance Program</li>
</ul>
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<div class="at-a-glance-item" style="display:none;">
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<div class="stats-number cufon">35</div>
<div class="cufon">Number of SORT investigations completed since 2005</div>
</div>
<div class="stats-separator"><img border="0" src="/Files/Sitemedia/Images/strip2.jpg" alt="" /></div>
<!-- stats end -->
<div class="top-box">
<div class="top-box-title cufon"><strong style="">TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS &amp; PROGRAMS COMPLAINED ABOUT IN 2014-2015</strong></div>
<div class="top-box-title cufon">&nbsp;</div>
<ul>
    <li>Hydro One</li>
    <li>Family Responsibility Office</li>
    <li>Ontario Disability Support Program&nbsp;</li>
    <li>Workplace Safety and Insurance Board</li>
    <li>Private Career Colleges Branch</li>
    <li>Driver Licensing</li>
    <li>Transportation Medical Review</li>
    <li>Developmental Services Programs</li>
    <li>Legal Aid Ontario</li>
    <li>Ontario Student Assistance Program</li>
</ul>
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<div style="font-size: 2em;" class="stats-number cufon">54.2 million people</div>
<div class="cufon">Aggregate audience reached by news articles about the Ombudsman in 2014-2015 (per FPinfomart)</div>
</div>
<div class="stats-separator"><img border="0" src="/Files/Sitemedia/Images/strip2.jpg" alt="" /></div>
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<div class="top-box">
<div class="top-box-title cufon">&nbsp; &nbsp; &nbsp; &nbsp;TOP 5 REASONS FOR COMPLAINTS &ndash; 2014-2015:</div>
<ul>
    <li>Poor service, or denial of service</li>
    <li>Unfair decisions</li>
    <li>Delays</li>
    <li>Inadequate communication</li>
    <li>Unfair enforcement, or failure to enforce</li>
</ul>
</div>
<!-- top-box end -->
<div class="stats-image"><img src="/getattachment/Special-Content/At-a-Glance/At-a-Glance--6-(112)/MUSH-graph-ENG-001.jpg.aspx?width=217&amp;height=162" alt="MUSH-graph-001.jpg" style="width: 217px; height: 162px;" /></div>
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<div class="stats">
<div class="stats-number cufon" style="font-size: 2em;">&nbsp;&ldquo;Rulitis&rdquo;</div>
<div class="cufon">Ombudsman Marin&rsquo;s term for insistence on rules and procedure at the expense of common sense</div>
</div>
<div class="stats-separator"><img border="0" alt="" src="/Files/Sitemedia/Images/strip2.jpg" /></div>
<!-- stats end -->
<div class="top-box">
<div class="top-box-title cufon">&nbsp; &nbsp; &nbsp; &nbsp;TOP 5 REASONS FOR COMPLAINTS &ndash; 2014-2015:</div>
<ul>
    <li>Poor service, or denial of service</li>
    <li>Unfair decisions</li>
    <li>Delays</li>
    <li>Inadequate communication</li>
    <li>Unfair enforcement</li>
</ul>
</div>
<!-- top-box end -->
<div class="stats-image"><a href="/Make-a-Complaint/Complaint-Submission.aspx"><img src="/Files/sitemedia/Images/At-a-Glance/ONLINE-graph-ENG-003_1.jpg" alt="32% of complaints received online" style="border: 0px solid; width: 217px; height: 162px;" /></a></div>
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<div class="stats">
<div class="stats-number cufon">23,153</div>
<div class="cufon">CASES HANDLED IN 2014-2015</div>
</div>
<div class="stats-separator"><img border="0" src="/Files/Sitemedia/Images/strip2.jpg" alt="" /></div>
<!-- stats end -->
<div class="top-box">
<div class="top-box-title cufon"><strong style="">TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS &amp; PROGRAMS COMPLAINED ABOUT IN 2014-2015</strong></div>
<div class="top-box-title cufon">&nbsp;</div>
<ul>
    <li>&nbsp;</li>
    <li>Hydro One</li>
    <li>Family Responsibility Office</li>
    <li>Ontario Disability Support Program&nbsp;</li>
    <li>Workplace Safety and Insurance Board</li>
    <li>Private Career Colleges Branch</li>
    <li>Driver Licensing</li>
    <li>Transportation - Medical Review</li>
    <li>Developmental Services Programs</li>
    <li>Legal Aid Ontario</li>
    <li>Ontario Student Assistance Program</li>
</ul>
</div>
<!-- top-box end -->
<div class="stats-image"><img src="/getmedia/58306c7c-4340-4665-b06d-95b0be7cb272/MUSH-graph-ENG-001.aspx?width=217&amp;height=162" alt="32% of complaints received online" style="border: 0px solid; width: 217px; height: 162px;" /></div>
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<div class="stats-number cufon">3,383</div>
<div class="cufon">Total number of complaints about the MUSH sector in 2014-2015</div>
</div>
<div class="stats-separator"><img border="0" src="/Files/Sitemedia/Images/strip2.jpg" alt="" /></div>
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<div class="top-box">
<div class="top-box-title cufon">&nbsp; &nbsp; &nbsp; &nbsp;TOP 5 COMPLAINED ABOUT MUSH SECTOR CASES IN 2014-2015:</div>
<ul>
    <li>Municipalities</li>
    <li>Children's Aid Societies</li>
    <li>Hospitals</li>
    <li>Police</li>
    <li>School Boards</li>
</ul>
</div>
<!-- top-box end -->
<div class="stats-image"><img src="/Files/sitemedia/Images/At-a-Glance/MUSH-graph-ENG-001.jpg" alt="32% of complaints received online" style="border: 0px solid; width: 217px; height: 162px;" /></div>
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									<h3>YOUR FEEDBACK</h3>
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	I applaud your vigilance, and that of your capable staff, in ensuring that Ontario government services meet the needs and expectations of the people of our province.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Letter from Premier Kathleen Wynne, July 15, 2014</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	You did in one month what no one could do in six…I hope that you can help all the other people that are in the same situation as I was! Excuse my language, but you kicked ass!
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Complainant</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	Your effort to kick [ODSP] into motion…is appreciated. The Ombudsman has big teeth and can bite, I see.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Complainant</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	André Marin and the Office of the Ombudsman do great work in making Ontario a better place for all Ontarians!
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Gina Konjarski, via Facebook</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	Thank you again, for doing such a commendable and excellent job sticking up for the misrepresented.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Complainant</div>
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<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	Thank you for all that you do for the people and province of Ontario. Yours is a thankless job, but a most important one. So thank you for making Ontario a better place to live.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Complainant</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	After many years of trying, you have helped me resolve this issue once and for all. I have received my money and my file has been closed. I really appreciate the help.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Complainant</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	Wow, look at that – substantive engagement from a public official on social networks. That’s transparency.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– @adriandz</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	We commend the Ombudsman’s office for creating the report Careless About Child Care and making 113 recommendations to improve child care in Ontario.... We thank you for such a comprehensive report and bringing this issue to the public.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Marni Flaherty, Chair, Home Child Care Association of Ontario, October 2014</div>
</div><!-- .feedback-item -->
<div class="feedback-item" style="display:none;">
	<img src="/Files/Sitemedia/Images/comma3.gif" alt=""/>
	I applaud your tenacity and your stand for justice for the common folk… I again wish you and your staff the best and thank you for providing us such dedication.
	<img src="/Files/Sitemedia/Images/comma4.gif" style="vertical-align:text-top;" alt=""/>
	<div class="feedback-title">– Fern Laporte, via Facebook</div>
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										<h1>VIDEOS</h1><div class="youtube-video-list">

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	<a target="_blank" href="https://www.youtube.com/watch?v=1R504J5DxbA" class="youtube-video-cover youtube-video-link"><div style="height:0; overflow:hidden;">Watch Video</div></a>
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	<div class="youtube-video-blurb">
		2014-2015 Annual Report
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	<a target="_blank" href="https://www.youtube.com/watch?v=1R504J5DxbA" class="youtube-video-link">Watch Video</a>
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	<a target="_blank" href="http://www.ombudsman.on.ca/Resources/Annual-Reports.aspx" class="youtube-video-cover youtube-video-link"><div style="height:0; overflow:hidden;">Watch Video</div></a>
	<img src="/getattachment/eecf99b9-7072-4e88-b6c4-fd4f1d15d107/Test-video-(1).aspx" width="90" height="60" alt="Watch Video" class="youtube-video-thumb" />

	<div class="youtube-video-blurb">
		2013-2014 Annual Report
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	<a target="_blank" href="http://www.ombudsman.on.ca/Resources/Annual-Reports.aspx" class="youtube-video-link">Watch Video</a>
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	<a target="_blank" href="https://www.youtube.com/embed/i0_3Q-98BRQ" class="youtube-video-cover youtube-video-link"><div style="height:0; overflow:hidden;">Watch Video </div></a>
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		Report: Better Safe Than Sorry
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	<a target="_blank" href="https://www.youtube.com/embed/i0_3Q-98BRQ" class="youtube-video-link">Watch Video </a>
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		Report: The Code
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	<a target="_blank" href="https://www.youtube.com/embed/Ivzrh9n-M-Q" class="youtube-video-link">Watch Video</a>
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