Have a look and let me know what you think in the comments below. Are you guilty of committing these presentation sins? I know I’ve been but have learned my lessons!

A call center outsourcing company (also known as a telemarketing center) is a facility where employees, usually seated at large groups of cubicles, make or receive phone calls for sales, marketing, customer service and/or tech support purposes. Lot’s businesses use call centers as the primary means of communication with their customers.

Advancements in modern technology make it possible to place call centers almost anywhere in the world. Today, many call centers are placed in nations like India and the Philippine’s, where labor costs are substantially lower than in more developed countries.

As more and more small to medium size businesses pop up, it’s becoming much more popular for these companies to look to outsourcing as a way to be able to build their business with very little capital or upfront cost.

Call center outsourcing companies give businesses the ability to be able to scale up at the speed they want and need for rapid growth. For example, you might only have three or four people working in your office out California but you could have over 20 or 30 people answering the phone for your prospective  and current customers in another country. This is where call center outsourcing companies come into play for the modern day business owner.

If you’ve never hired a call center outsourcing company the three most important things that you should keep in mind are:

♣ Professionalism

♣ A proven track record backed up by references with real, current clients

♣ That your call center outsourcing company should shares the same passion for growth and capturing market share as you

It’s not just large companies in the US that are benefiting from outsourcing in todays economy. Regardless of size, age or cash flow, every business can experience the benefits of working with a professionally trained, proven and productive call center outsourcing company. Call center’s not only save time but also boost productivity and efficiency of their clients.

Call center services have therefore become an integral part of a lot of growing companies. If you haven’t entertained hiring a call center for your business you could be missing out on a great resource!

Via: Online Colleges and Universities

I sooooo have to get one of these!!!! So cool!

Posted via web from Clay Edwards’ Posterous

great video on how social media can help your business grow…

Click here to view the embedded video.

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Quick Pitch: ShiftPlanning Provides free employee scheduling tools to businesses of all sizes.

Genius Idea: ShiftPlanning is a web-based tool for companies that want a way to easily and efficiently manage work schedules and availability.

Schedule management, especially for companies or individuals who work remotely, can be difficult. Sure, you can use stuff like Google Docs () and Basecamp () for setting company-wide events, but once you have more than a handful of employees, keeping track of all that information can be tough.

ShiftPlanning is a suite of shift and scheduling tools that both employers and employees can use. You can use the system to set up multiple schedules, trade shifts, handle vacation days and requests, and to create a record of availability.

We like that ShiftPlanning doesn’t keep your data behind its walled garden; you can print or export files, access the site from your mobile phone and even integrate the system into your own website.

ShiftPlanning is free and worth checking out if you have problems managing schedules and employee shifts in your business or organization. What tools do you use to manage schedules? Let us know!

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Member wanted to obtain an intra-district school transfer for her child to a school that would meet the child’s special skills and needs. The school district refused. The provider attorney reviewed all school policies relating to transfers and made a telephone call to the district office to discuss the matter. As a result of the call, the member’s child was allowed to transfer to the school requested by the member at the beginning of the following semester.

Member lost his job due to downsizing and the employer failed to pay member wages previously earned. Upon receipt of a letter to the employer, the member was fully compensated for all back wages.

Member worked for a company that had to lay off several of its divisions. Member was unsuccessful in negotiating a severance package with the company. The member turned to the provider firm for assistance. The provider attorney had multiple discussions with member setting forth the reasons, grounds and basis for member to be entitled to severance. The member went back to the company and, using the info provided by the provider attorney, was able to negotiate a substantial severance package.

Member placed money in an escrow account pending the purchase of property. Through no fault of member, the deal fell through. The escrow company failed to return the money to member. The provider attorney wrote a letter to the escrow company demanding the immediate return of the money. Upon receipt of the letter, the company sent a check to member for the full amount deposited by member.

Member hired a recording studio to record his songs. The recordings were made but the company only delivered the final mixed recordings not the masters as they were obligated to do. The studio then refused to communicate with member any further. The member consulted with the provider firm who wrote a demand letter to the studio requesting they immediately deliver the masters to member. Within five days of receipt of the letter by the studio member received his master recordings.

Member was the victim of bank fraud wherein over $5,000 was improperly removed from his bank account. Member filed a fraud claim with the bank but the bank denied the claim. The provider firm reviewed all relevant documents and information and wrote a demand letter to the bank. Upon receipt of the letter, the bank reimbursed member for all lost funds, with an apology.

Member’s employment was terminated without the notice required by the employment contract. As a result, member lost a full month’s pay. The provider attorney sent a letter to the employer demanding full compliance with the notice requirements and full pay to the member. Member was immediately sent a check for an additional 30 days pay.

Member’s landlord improperly obtained a default judgment against member in an unlawful detainer action. The provider firm reviewed the full court file and the lease then had a discussion with the landlord. As a result of the discussion, the judgment was set aside and when member decided to move the landlord paid a portion of member’s moving expenses.

Member inherited several cemetery plots but the memorial park failed to provide the proper ownership paperwork until the provider attorney wrote a letter to the park. The memorial park then provided all necessary paperwork to the member.

The county began child dependency hearings against the member. Member pleaded with them that it was a case of mistaken identity. The provider firm then became involved. After a letter and telephone call, the provider attorney was able to convince the county counsel that it was in fact a case of mistaken identity and all proceedings were rightfully dropped against the member.

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Disclaimer: Please note, the information provided in this post contains information regarding specific legal situations. Results that the Provider Law Firm is able to obtain for members will be based on the specific facts of their case and the law that applies to them. Results may differ for other members.