Cleaning Business Television

#36 – Is Your Cleaning Business Running You Or Are You Running Your Cleaning Business?

Jean — Fri, 27 Jan 2012 18:44:46 +0000

One of the biggest mistakes you can make as a cleaning business owner is to let your business run your life. When you allow this to happen you end up with regrets later on because of missed opportunities to spend time with family, take vacations and enjoy a life outside your business.

In this episode Jean shares how she and Steve allowed it to happen right from the start of their business and how they were eventually able turn it around. Plus she offers tips on how you can do the same!

This episode is made possible by The Janitorial Store’s, Janitorial Supervisor Training Program. If you run a residential cleaning service you may be interested in the Team Leader Training Program.

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#35 – The Top Five Interviewing Mistakes Cleaning Business Owners Make

Jean — Fri, 13 Jan 2012 18:30:05 +0000

Is employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn’t enough these days. Job hunters know how to play the hiring game so they’ll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants.

If you’d like to put systems into place for hiring employees, check out the webinar, How to Hire *STAR* Employees for Your Cleaning Company.

Let’s keep the discussion going below. What interview mistakes have you made in the past and what did you learn from it?

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#34 – 5 Rules of Marketing That Will Guarantee a Steady Stream of Cleaning Clients

Jean — Thu, 15 Dec 2011 15:57:01 +0000

Before you can convert prospects into cleaning clients, five things must happen. Learn the five basic rules of marketing that will guarantee a steady stream of cleaning clients.

Are you using the five rules of marketing? Share your thoughts and comments below.

And please share this video with your friends by clicking on the social media buttons below!

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#33 – Winning the Bid and Winning the Customer – What’s the Difference?

Jean — Fri, 02 Dec 2011 18:15:05 +0000

Dick Ollek of Consultants in Cleaning discusses the difference between “bidding” the job and submitting a proposal and why it’s important to know the difference. He also shares what it takes to win the customer.

This video is a little longer than most of our videos but you’ll want to watch until the end for some great advice from a 50 year veteran of the cleaning industry!

Do you find yourself using the word “bid” more often than “proposal”? Post your comments below and let us know if you’ll be re-thinking that after seeing this video!

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#32 – Service is the Name of the Game in Your Cleaning Business!

Jean — Thu, 17 Nov 2011 17:42:12 +0000

We all say we provide great customer service, but do we really? How do you know if your company stands above your competitors? Sharon Cowan of Cleaning Business Consulting Group shares her insight on this very important topic.

What service issues are you currently dealing with? Please post your comments below.

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#31 – How to Handle Customer Complaints in Your Cleaning Business

Jean — Fri, 04 Nov 2011 14:41:59 +0000

Todd Hopkins of Office Pride shares tips on handling customer complaints including:

1) Getting clients to complain and not cancel,

2) What you should never say to a client, and

3) Following up after the complaint.

Please post your comments on this video below.

Todd’s Website: Office Pride

Buy Todd’s books here:

Five Wisdoms For Entrepreneur Survival

The Janitor: How an Unexpected Friendship Transformed a CEO and His Company

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#30 – Client Retention for Cleaning Companies. Do You Know Your Numbers?

Jean — Mon, 24 Oct 2011 16:40:24 +0000

Learn the formula for tracking client retention, acquisition and attrition for your cleaning business.

To use the calculator mentioned in the video, go here: Customer Retention, Acquisition and Attrition Calculator

Do you know your client retention rate? Are you happy with it? If you’re not happy with your numbers, what are you doing to do to change it? Post your comments below.

This episode is made possible by our new DVD, Janitorial Employee Safety Program.

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#29 – The 5 Most Common Marketing Mistakes Cleaning Business Owners Make

Jean — Tue, 04 Oct 2011 17:59:12 +0000

Many cleaning business owners don’t understand why their marketing isn’t working. This episode points out the 5 most common marketing mistakes cleaning business owners make and tips for getting on the right track.

This week’s video is made possible by:
Better Home Living Newsletter for residential cleaning companies
NewzBreak Newsletter for commercial cleaning companies

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#28 – Is all the talk about building relationships to build your cleaning business just a bunch of hype?

Jean — Tue, 20 Sep 2011 16:36:10 +0000

http://www.CleaningBiz.tv. Everyone talks about building relationships to build your cleaning company. But most people don’t have the patience to do this. This episode will explain why it’s not just a bunch of hype – it really works!

This episode made possible by CleaningBizWebsites.com

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#27- What Can We Learn From The Green Bay Packers About Creating A Customer Experience?

Jean — Tue, 06 Sep 2011 14:47:09 +0000

The Green Bay Packers are masters at creating a customer experience for the fans. As cleaning business owners it is our job to do the same for our clients. This video will get you thinking outside the box when it comes to creating that experience for your clients.

This week’s video is made possible by:
Better Home Living Newsletter for residential cleaning companies
NewzBreak Newsletter for commercial cleaning companies

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