Cleaning Business Television

#42 – How Do You Deal With Cleaning Clients Who Always Ask For More?

Jean — Fri, 04 May 2012 14:03:38 +0000

Do you have cleaning clients that are always asking for more? Most cleaning companies do. We want to make our clients happy so often times we give away these “extras” for free because we feel uncomfortable telling them it will cost them more to receive that service.

Don’t keep giving away your time for free! Learn how to handle clients that expect more without having to pay for it.

If you’ve ever had clients that always ask for more, please share your story by posting your comments below.

This episode is made possible by CleaningBizWebsites.com.

#41 – Tuning In To Dirty Buildings Creates Golden Opportunities

Jean — Fri, 20 Apr 2012 14:15:58 +0000

Are you tuning in to dirty buildings? Learn how to create golden opportunities to submit cleaning proposals just by being observant and asking one important question.

Share your stories of how you walked into a place of business, noticed the cleaning wasn’t up to par, and turned it into a new account. Just fill out the form below.

This episode is made possible by the online community for owners of commercial cleaning companies, The Janitorial Store

#40 – Customer Relations Training For Cleaning Technicians That Pays Off With Referrals

Jean — Thu, 29 Mar 2012 22:25:24 +0000

When it comes to growing a cleaning business, every business owner’s dream is to have a steady stream of referrals. But most never consider how training their cleaning technicians on customer relations can lead to more business.

Have you ever experienced an employee working in a building you clean recommend you to their new employer? If so, please share your story below.

If you’d like to read the inspirational book The Janitor, click the title below:

The Janitor: How an Unexpected Friendship Transformed a CEO and His Company

#39 – 5 Ways to Build Trust in Your Cleaning Company: The Key to Long Term Clients

Jean — Fri, 16 Mar 2012 12:23:17 +0000

It takes a lot of time and effort to get a new client, so once you’ve got them, it’s important to keep them long-term in order to build your business. One of the keys to retaining clients is to build trust. When clients trust you, they’ll stay with you long term. This video explains five ways you can build trust with clients.

How else can you build trust with your clients? Share your comments by posting below the video.

This week’s episode is made possible by CleaningBizAppointments.com

#38 – How To Reconnect With Cleaning Prospects That Don’t Respond To Your Calls

Jean — Fri, 24 Feb 2012 16:59:30 +0000

Having a hard time getting prospects to respond to your calls? In this episode, learn why cleaning prospects fail to respond to your calls and what you can do about it.

Share your success stories or challenges regarding staying in touch with prospects by posting your comments below.

This week’s episode is made possible by CleaningBizAppointments.com

#37 – Green Versus Sustainable: What’s Your Marketing Pitch?

Jean — Fri, 10 Feb 2012 15:06:30 +0000

Some cleaning companies are using the phrases “green” and “sustainable” interchangeably when marketing their cleaning company. This episode explains the difference and why you should think twice before doing the same.

Let’s keep the discussion going. Please post your comments below:

Are you using green cleaning and/or sustainability in your marketing collateral?
Are you having success?
Are your customers asking for green cleaning?

#36 – Is Your Cleaning Business Running You Or Are You Running Your Cleaning Business?

Jean — Fri, 27 Jan 2012 18:44:46 +0000

One of the biggest mistakes you can make as a cleaning business owner is to let your business run your life. When you allow this to happen you end up with regrets later on because of missed opportunities to spend time with family, take vacations and enjoy a life outside your business.

In this episode Jean shares how she and Steve allowed it to happen right from the start of their business and how they were eventually able turn it around. Plus she offers tips on how you can do the same!

This episode is made possible by The Janitorial Store’s, Janitorial Supervisor Training Program. If you run a residential cleaning service you may be interested in the Team Leader Training Program.

#35 – The Top Five Interviewing Mistakes Cleaning Business Owners Make

Jean — Fri, 13 Jan 2012 18:30:05 +0000

Is employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn’t enough these days. Job hunters know how to play the hiring game so they’ll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants.

If you’d like to put systems into place for hiring employees, check out the webinar, How to Hire *STAR* Employees for Your Cleaning Company.

Let’s keep the discussion going below. What interview mistakes have you made in the past and what did you learn from it?

#34 – 5 Rules of Marketing That Will Guarantee a Steady Stream of Cleaning Clients

Jean — Thu, 15 Dec 2011 15:57:01 +0000

Before you can convert prospects into cleaning clients, five things must happen. Learn the five basic rules of marketing that will guarantee a steady stream of cleaning clients.

Are you using the five rules of marketing? Share your thoughts and comments below.

And please share this video with your friends by clicking on the social media buttons below!

#33 – Winning the Bid and Winning the Customer – What’s the Difference?

Jean — Fri, 02 Dec 2011 18:15:05 +0000

Dick Ollek of Consultants in Cleaning discusses the difference between “bidding” the job and submitting a proposal and why it’s important to know the difference. He also shares what it takes to win the customer.

This video is a little longer than most of our videos but you’ll want to watch until the end for some great advice from a 50 year veteran of the cleaning industry!

Do you find yourself using the word “bid” more often than “proposal”? Post your comments below and let us know if you’ll be re-thinking that after seeing this video!